pleasant, friendly and knowledgeable engineer who has enabled me to continue using my much beloved cooker.
From the moment of first contact on the phone I was put completely at ease by the friendly and knowledgeable person who I was speaking with at The Appliance Doctor. I had come across the advert in the Saltash Cramleigh, (a free monthly local community booklet, distributed in Saltash.) Seeing the advertisement was a real lucky find. My electric cookers main oven had given me a scare when it blew the main trip switch as I switched it on one day, to bake a cake.I was worried about switching that oven on again so Like most older people I had no idea how to contact someone who would be able to repair it. I am so pleased that I noticed the advert ,because just 18 hours later,it has been repaired by an engineer, who knew exactly what was needed to fix the problem. I think its important to try to repair electrical appliances, rather than buying new. It is far more cost effective and better for the planet. By repairing my cooker at a very reasonable amount of money, The team at "The Appliance Doctor" have saved me the cost of purchasing a new appliance and all the other costs which buying new entails.Such as the costs of delivery, installation & removal of the old appliance. I paid a fraction of the price it would have cost me to purchase a new appliance and a pleasant, friendly and knowledgeable engineer then fixed the problem allowing me the chance to continue using my much beloved cooker.I can and will continue Recommend The Appliance Doctor service and the team as Top Rate
Customer in Cornwall
Posted on 09/09/2022
, work completed 09/09/2022
Recommended
Thoroughly Recommended
An engineer was with us within an hour of contacting the company. He was polite, efficient and explained why / what he was doing. He also fitted a failed part on the appliance which was not part of the original reason for the call-out. We were made fully aware of the call-out charge before the appointment was booked and felt the charges to be very reasonable. Would not hesitate to recommend.
Customer in Devon
Posted on 12/05/2022
, work completed 12/05/2022
Recommended
Highly recommended company
I have no hesitation recommending this company, from my first call to request an engineer call to check out my electric oven, they were most helpful and practically knew straight away what the likely problem was, and provided a clear and concise cost for the call out charge (reasonable) and the likely cost of parts. When the engineer (Jason) arrived he quickly confirmed that the heating elements in my Neff oven had failed and required changing, he was genuinely sorry that he did not have the required spares on his van and that there would be a weekend’s delay before they could be sourced. The company called back as soon as the spare elements were delivered and arranged a prompt second visit to fit and test which went smoothly. If any of my other electrical appliances fail I will be straight on the phone to The Appliance Doctor.
Customer in Cornwall
Posted on 25/04/2022
, work completed 25/04/2022
Recommended
Excellent service
Great service from this company. I would definitely recommend them. They persisted in tracking down replacement parts in order to repair my appliance. Everyone I dealt with was very polite and accommodating.
Customer in Plymouth
Posted on 08/12/2021
, work completed 08/12/2021
Recommended
New kitchen hob
I broke our kitchen hob on Monday by dropping a heavy item onto the hob and smashing the ceramic plate called Appliance Doctor same day and they came on Wednesday of the same week and fitted new hob, excellent service very quick and professional cannot recommend these guys enough.
Stevie in Plymouth
Posted on 06/10/2021
, work completed 06/10/2021
Recommended
American fridge/freezer
I had a problem with my American fridge/freezer where the fridge part was icing up and my water dispenser and ice maker was not working. called these guys and very prompt and professional service. The guy who came out was very friendly and helpful, told us and showed us step by step what the problem was, ordered the part and came back within a week to fix it. My fridge/ freezer is now working perfect and saved us a lot of money on buying a new one. Would highly recommend to anyone who has a problem, very impressed with the service
Customer in Plymouth
Posted on 10/12/2018
, work completed 04/12/2018
Recommended
Very professional service
Very good service. Even tried to suggest possible solutions to problem over phone and avoid 'call out'. Engineer explained work required during call out, in most friendly manner.
David, Devon
Posted on 01/06/2018
, work completed 01/06/2018
Recommended
Great quick efficient work
Adrian was a very kind nice efficient worker
alicekelly316
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Speedy help and great advice
My washing machine packed up just after Christmas (not a great time!) I called Appliance Doctor, he wasn't open but, over the phone diagnosed the problem and advised against repair - he also recommended which machines to look at based on my need! He even talked me through how to empty my machine so I could get the washing out. Amazing service! Thank you
Jo Grail
Posted on 30/12/2017
, work completed 30/12/2017
Recommended
Super efficient service
Attended quite promptly following my initial enquiry, at the time stated. Very friendly, efficient and reliable service. Would definitely use again and recommend to friends and family.
Jane, Devon
Posted on 04/08/2017
, work completed 04/08/2017
Recommended
A first class service
Responded the same day. Problem quickly diagnosed and dealt with. The engineer fully explained to us what the problem was.
Albert, Devon
Posted on 19/06/2017
, work completed 19/06/2017
Recommended
Many thanks!
On behalf of my grandmother thank you for your kind and friendly nature. You made her feel comfortable and saved her buying an expensive machine.
GraceBill
Posted on 10/04/2017
, work completed 10/04/2017
Recommended
My review
Dave, Devon
Posted on 21/03/2017
, work completed 21/03/2017
Recommended
Outstanding *****
Absolutely fantastic, I look after multiple properties and every time I have an appliance related issue I always call Appliance Doctor as they deal with all domestic appliances, including refrigeration which is a major plus. Can't fault the service either. Fast friendly and efficient.Would recommend to everyone.
Project Property Solutions SW Ltd.
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Very quick response
Very knowledgeable, reasonable price, quick work.
Trudi, Devon
Posted on 02/03/2017
, work completed 02/03/2017
Recommended
First class.
Dealt with my initial enquiry courteously and promptly. Attended on time, fixed problem without the need for spare parts.
Chris, Cornwall
Posted on 01/03/2017
, work completed 01/03/2017
Recommended
Competant and reliable
Competant and reliable service. My washing machine was broken. They came over promptly and proceeded to fix my washing. Would highly recommend. Price was very competative and very friendly gentleman
PeterPlympton
Posted on 08/02/2017
, work completed 08/02/2017
Recommended
Fair and understanding
Had a problem with the oven and called this company. Good explanation of cost and the call out fee covered the first hour or something of time too which was a bonus. Bloke was friendly happy to share information and completed the task efficiently. Can not fault the service, manner or honesty of the bloke! Very genuine and felt very satisfied with the cost - how rare is that nowadays!
jimjam
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Highly Recommended
Excellent service and customer care. Our phone call was answered promptly and the cost was explained fully. Prompt arrival and speedy repair. We were shown what the fault was with our washing machine and it was fixed quickly. This is the second time that we have used The Appliance Doctor and I would recommend his service to anyone, he's cheerful, nothing seems too much trouble for him and he really is an expert at repairing electrical appliances at a fair price. What more can you ask for?
Callie
Posted on 17/01/2017
, work completed 17/01/2017
Recommended
Prompt, friendly and efficient
Repaired my Samsung fridge freezer. Knew exactly what the problem, was and repaired it within a short space of time. Full explanation of the problem was given to me. The price was what was given initially, no added extras. Would use again.
Peter, Devon
Posted on 06/01/2017
, work completed 06/01/2017
Recommended
Knew what he was doing
Unfortunately we were out then the appliance doctor called. Our neighbour opened the house for him & the job was promptly done. The prior call to get help & the agreed follow up went very smoothly & the fridge/freezer is now performing as it should. Thank you
Maureen, Devon
Posted on 26/08/2016
, work completed 26/08/2016
Recommended
Fast, Friendly and good value.
Very polite, on time and had a vast knowledge about my American style fridge freezer. Cleaned up ,was able to take card payment give receipt and 10% off my next labour bill. Fantastic couldn't ask for more.
Sandra
Posted on 30/06/2016
, work completed 30/06/2016
Recommended
Very helpful
Our microwave broke and they took the time to find a replacement element for it and then came back and fixed it. They could have just told us to get a new one but they didnt they tried their best to fix the one i have. Cant fault them!
Jane, Devon
Posted on 07/06/2016
, work completed 07/06/2016
Recommended
Brilliant trader
I'm very happy with the service, he is a really lovely and honest man I felt comfortable having him in my home. He's absolutely brilliant, I have recommended him to several people. A very trustworthy trader!
Mrs Smyth, Plymouth
Posted on 07/06/2016
, work completed 07/06/2016
Recommended
What a great trader!
He is very reliable and always willing to go the extra mile. I would definitely recommend him as he is a really trusting man, friendly and professional. Full marks all round.
Steve, Plymouth
Posted on 07/06/2016
, work completed 07/06/2016
Recommended