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Aquaducks Plumbing And Heating Limited

5.0

31 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Aquaducks are Gas Safe Register registered heating engineers and plumbers. We have established a reputation for high quality work and service both with new installations and in servicing.
We are Gas Safe Registered and are also fully qualified for work with unvented systems. All our work is of the highest professional standard, meets current building regulations and is guaranteed.
Aquaducks aim to be as helpful as possible and our advice, especially on energy efficiency in your home, along with our quotations, is free. If you are considering changes to your home heating and hot water then we can help.

Our focus is on work in the Sutton, Wallington, Carshalton, Purley, Epsom and Surrey areas, where most of our work is on a referral basis. Our website gives examples of what our customers say about us. We are happy to carry out work on your home heating and hot water whether installation or servicing. We undertake plumbing for bathrooms and kitchens and offer landlords annual gas safety certificates.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Gas installers

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Underfloor heating
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas cooker installation
    • Immersion Heaters
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom refurbishment
    • Bathroom Installation
    • Electric Showers
    • Wet rooms
  • More Services

    • walk-in shower

Customer reviews

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5.0
31 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
New Boiler
Customer Service
Quality
Value
Having contacted Aquaducks for a new boiler they quoted and discussed what would be the best boiler for our house. The estimate was received a few days later and work completed within 3 weeks. They were tidy,efficient and polite and the work was completed to a high standard. The final bill was as quoted in the estimate.We would recommend them to anyone requiring plumbing or heating services. Thank you.
Customer in Greater London Posted on 28/08/2023 , work completed 31/07/2023
Excellent service all round
Customer Service
Quality
Value
Everything went smoothly from coming out to quote to the final installation. There was a problem which was resolved within hours. Very responsive and regular communications. Standard of work excellent and site left clean and tidy every day.
Customer in Greater London Posted on 08/09/2021 , work completed 02/08/2021
Fantastic, reliable and professional
Customer Service
Quality
Value
Having been let down by a couple of plumbers a friend recommended Aquaducks. I was very impressed with Charlotte and Nathan who are friendly, professional and reliable. We had a number of issues with our plumbing -some of which had been wrongly diagnosed by other local plumbers who had come to take a look. Charlotte and Nathan diagnosed the issues, have us choices re repair or replace and fixed them all! They followed Covid guidelines, cleaned up and were brilliant! I would highly recommend them and will be using Aquaducks for any plumbing or heating issues in the future! Thanks for great service guys.
Claire in Greater London Posted on 19/04/2021 , work completed 16/04/2021
Superheroes
Customer Service
Quality
Value
Nate and Lottie are the best! They were so helpful, efficient, friendly and professional. They arrived on time, worked quickly and were super flexible when the pump they were installing had a leak, they came back and fitted a second one with no complaints. Such great work and really went the extra mile to make sure everything was sorted. Couldn’t recommend more highly!
Customer in Greater London Posted on 10/03/2021 , work completed 10/03/2021
Excellent work - tidy, efficient, friendly. Would recommend to anyone.
Customer Service
Quality
Value
Charlotte and Nathan replaced our old condenser boiler and two water tanks with a Worcester Bosch combi. They also relocated the boiler to the airing cupboard from the kitchen. They arrived on time everyday and always left the house clean and tidy at the end of the day. Their work was excellent and was completed in very good time. They are both really friendly, and were very considerate of my timetable as I was working from home. I would not hesitate to call Charlotte for any work I need done in the future. Thanks, Aquaducks!
Customer in Greater London Posted on 25/06/2020 , work completed 25/06/2020
Cloakroom renovation
Customer Service
Quality
Value
Charlotte did a great job fitting our downstairs loo. She managed to adapt an old soil pipe and helped find the right WC connections for the job. She also recommended a good tiler to finish the job. Charlotte also fixed a boiler issue and a radiator valve. Would happily recommend her.
Customer in Greater London Posted on 21/03/2020 , work completed 20/03/2020
Very reliable
Customer Service
Quality
Value
We had to have a new boiler fitted. It was so nice to have a trades person turn up when they said they would. Reliable, reasonable, friendly and competent. Highly recommended.
Customer in Greater London Posted on 29/01/2020 , work completed 17/01/2020
Job well done
Customer Service
Quality
Value
We had a boiler installed and heating commissioned for our new build. It involved the boiler being installed in an awkward position. The work was very neat and you couldn't work with better plumbers. I would highly recommend Aquaducks.
Customer in Greater London Posted on 13/11/2019 , work completed 15/10/2019
Friendly and professional. Would recommend.
Customer Service
Quality
Value
Friendly and professional from the quote to boiler installation, they arrived when promised and their quote was good value. The work was completed to a high standard and they got the it finished in the agreed time. I would recommend and will definitely be using again.
Customer in Greater London Posted on 05/11/2019 , work completed 04/11/2019
Quality and reliability. Very happy customer!
Customer Service
Quality
Value
Required a quick boiler service and was quickly booked in. Charlotte was friendly and professional. Very good service and would highly recommend. Thanks again.
Kevin Posted on 20/08/2019 , work completed 19/08/2019
My review
Customer Service
Quality
Value
Such lovely people, very pleased with them both. Would recommend them to all our friends. Thank you.
Mary, Surrey Posted on 30/07/2019 , work completed 30/07/2019
Boiler replacement and other plumbing work
Customer Service
Quality
Value
This is the third time that we have employed Aquaducks to do work for us, and each time the work has been done efficiently, at a reasonable price, and to our complete satisfaction. We would certainly use them again.
Customer in Greater London Posted on 24/07/2019 , work completed 15/07/2019
Very Impressive and Professional Service..1st Class
Customer Service
Quality
Value
Aquaducks was one of 4 quotes obtained to provide a worster boshe boiler for my elderly parents. Their quote was the most competitive with more included in the actual service delivery. Charlotte and Tommy was courteous and very professional and so neat as they carried out the work. I cannot find a fault with their service or work and really cannot recommend highly enough. It's such a pleasure to buy a service and it fully meets all of your highest expectations.. Unfortunately a rarity these days. I've found my new trusted plumbers. đź‘Ť
Customer in Greater London Posted on 28/06/2019 , work completed 25/06/2019
Can't praise enough!
Customer Service
Quality
Value
We had a new gas heating boiler installed a few weeks before Christmas (not by Aquaducks) and our (admittedly antiquated) radiator system was checked and passed. However the latter unfortunately did not stand up after all to the increased pressure and we got home New Year's Eve to find electricity off, kitchen and lounge flooded and the radiators which had not burst bulging threateningly. Once we were able to return to the house after three weeks Charlotte and her partner did an amazing job, tracing the old pipes under the floorboards and reinstalling very smart new radiators, also adding two extra radiators where needed upstairs. All done extremely professionally and with friendly and helpful advice. Thank you so much!
Customer in Greater London Posted on 23/02/2019 , work completed 18/01/2019
Replacement Pump and Boiler Service
Customer Service
Quality
Value
We had an ongoing issue with our shower and bath water supply. The problem was quickly diagnosed and a replacement pump sourced and replaced within 3 working days. Also our 22 year old boiler was serviced at the same time. Fantastic staff, fantastic service and all at a competitive price-couldn't be better.
Customer in Greater London Posted on 07/02/2019 , work completed 04/02/2019
Efficient and Tidy
Customer Service
Quality
Value
Aqua ducks came to service my boiler and clear the residue sludge from my central heating system as downstairs radiators were not getting hot enough. They recommended a Magnecleanse filter and said to think about it (no pressure) & they would come back in two weeks to flush out the de-sludging agent. I reviewed the benefits of the filter on-line, decided to have it and they came along with said filter completed the work all on time very punctual and min of fuss. I have recommended them to several friends and all have been very pleased with the quality of their work, the competitive price and helpfulness in resolving problems.
Customer in Greater London Posted on 06/02/2019 , work completed 24/01/2019
Professional and honest
Customer Service
Quality
Value
We had new boiler installed. We were given very good advice & options before quoting including potential additional costs. They were punctual, friendly, hard working & very tidy. We did not feel at all pressured to accept additional work or costs.
Geeta Desai Posted on 18/10/2018 , work completed 18/10/2018
Friendly, reliable and efficient
Customer Service
Quality
Value
We had a new boiler fitted and Charlotte and her assistant were efficient and professional throughout. We have used Aquaducks several times in the past and would not hesitate to recommend them for all gas and plumbing jobs.
David & Jayne Posted on 02/07/2018 , work completed 02/07/2018
A Best Buy - Excellent service, work of the highest quality and very good value.
Customer Service
Quality
Value
We asked Aquaducks to renovate my mother's bathroom to make it more accessible and this they did to our complete satisfaction. It wasn't a straightforward re-fit as it involved removing an enormous cast iron bath and replacing ancient lead and steel pipework with minimal disruption. The new level-access shower has been installed beautifully, as has the new basin. Charlotte and Josh worked very efficiently and with great attention to detail. We are delighted with the end result and recommend Aquaducks without hesitation.
John Gaffney Posted on 27/06/2018 , work completed 27/06/2018
Awesome Aquaducks
Customer Service
Quality
Value
We had a new gas boiler and two radiators removed in our home. Aquaducks were used on recommendation from family members. Charlotte and Josh did a brilliant job. From the initial quote through to signing the work off as complete was completely painless and hassle free. Both members of staff were polite, well mannered, and extremely tidy! Aquaducks appealed due to the female/male ratio. You don’t see that many female gas fitters and I know that my mother in law was far more comfortable with Charlotte in her house when she carried out work for her. Aquaducks are one of the best gas and plumbing companies that I have seen in recent times. I will use them again for any future work. Awesome.
Whitlock2411 Posted on 31/05/2018 , work completed 31/05/2018
Excellent and reliable company
Customer Service
Quality
Value
To whom it may concern,Aqueducts have done several large and small projects for me over recent years.They include,installation of my bathroom,installing all new radiators and in January of this year 2018 a boiler instillation. They are an extremely professional company,provide so much information on the project at hand and work with you on your budget. I have recommend Aqueducts to all my family and friends and therefore to all who wants a professional job done. Joe
Joe C Posted on 15/05/2018 , work completed 15/05/2018
Great understanding of our heating requirements & all still excellent one year on!
Customer Service
Quality
Value
We have a much extended old house. Aquaducks sent a highly knowledgeable lady gas fitter who gave the best advice and most detailed out of three quotes. We wanted a new boiler and to be able to have a system compatible with solar hot water at a later date. Her knowledge was excellent and proved correct, compared to the other companies we contacted for quotes. (Boiler Worcester Bosch Greenstar CDi classic Regular). Her knowledge and enthusiasm for her work stood out. The cost was as in the quote and the work was done on time and everything was left clean and tidy. A very large old flue had to be taken out and replaced and her outside work including extending the rendering was very neatly done. We are now a year on and I have booked an annual service so I am very happy to say that all has worked fine for the last year.
Lennon Posted on 02/05/2018 , work completed 02/05/2018
Boiler service
Customer Service
Quality
Value
We have been using Aquaducks for a number of years because they provide a reliable and efficient service, always happy to answer questions about the work in hand. Jobs include boiler and shower installation with annual service and gas safety certificate. Work done on time.
Teresa Burbidge Posted on 27/04/2018 , work completed 27/04/2018
Couldn't be more impressed!
Customer Service
Quality
Value
I found Aquaducks quite recently and have been so impressed. I have thrown a variety of problems their way and all have been resolved quickly and efficiently. They are pleasure to deal with and I would highly recommend them (as long as they don't get too busy to sort out all my problems that is!!)
Richard Posted on 24/04/2018 , work completed 24/04/2018
Replacement Hot water tank
Customer Service
Quality
Value
We have used Aqua ducks in the past & have always been extremely happy with their work. As always they arrived at the agreed time to survey the existing installation, listened to our issues & made suggestions for improvement with a new tank that would work more efficiently with our solar water panels. The work was carried out in a very limited space with some constraints to a very good standard with the minimum of fuss & with no mess. The estimated installation time & cost were accurate. I would not hesitate to recommend Aquaducks & will continue to call upon them in the future.
Barry Ashwick Posted on 23/04/2018 , work completed 23/04/2018
Really excellent and highly efficient plumbing services
Customer Service
Quality
Value
On arriving home after 3 weeks away I found my Netatmo thermostat was not functioning and I was unable to get any hot water and despite ringing both thermostat installer and energy supplier for help ..I called both parties between 10/12 times each and still having a 24 month product warranty on the thermostat I could not get anyone to help me ...a friend rang and gave me Aquaducks name and telephone number. I rang Aquaducks and Irene immediately made an appointment for Charlotte to call around which she did 48 hours later. On arrival Charlotte diagnosed the problem, spoke to me about it, got the part required immediately and within 3 hours of her arrival at my home everything was working and I had hot water again. After the work had been completed the area around the work had been cleaned and tidied up. I can honestly say that Charlotte, Irene and team are the best plumbing services I have ever used ...I have recommended them to friends one of whom has used their services and has rung to say how good and efficient Aqueducts were and she was also going to recommend them to her friends. I would highly recommend Aquaducks to anyone wanting a really excellent and highly skilled plumbing service that also believes in quality led customer services...thank you Aquaducks...
Marshie, . Posted on 04/04/2018 , work completed 04/04/2018
100% Satisfied
Customer Service
Quality
Value
Leak in bathroom - they came - diagnosed - fixed - checked - no fuss - no hassle. And a reasonable price. Very pleasant people - who could ask for more
Happy Customer Posted on 16/09/2016 , work completed 16/09/2016
Boiler Fitter
Customer Service
Quality
Value
Aquaducks recently fitted a new boiler for me. I'm extremely pleased with the work they carried out and the way they explained my options in quoting for the work.
Hillhouse Posted on 14/12/2013 , work completed 14/12/2013
Best plumbers ever!
Customer Service
Quality
Value
Aquaducks are brilliant! They're best plumbers we've ever used! They are punctual, a pleasure to have in the house and always do a great job! I can't fault them on anything!
CMR308072343 Posted on 03/12/2013 , work completed 03/12/2013
Boiler Installation
Customer Service
Quality
Value
A good reliable, friendly professional service.
Happycustomer Posted on 24/11/2013 , work completed 24/11/2013
Great team
Customer Service
Quality
Value
Lotte and Andy are a great team for whom nothing is too much trouble. They are efficient and friendly and always exceed expectations for a job with their attention to detail and can- do approach. I heartily recommend them for any job big or small from a whole boiler refit, to a 'Dudley' to actually saving our lives!!!!!!
Soobee Posted on 22/11/2013 , work completed 22/11/2013