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Trusted Traders

AquaHeat Ashford Limited

Profile thumb aquaheat logo1

5.0

141 Reviews

Opening Hours
Today - 08:00–20:00
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday 08:00–20:00
  • Sunday - Closed

About

-GAS BOILER INSTALLATION SPECIALIST-
-----------NATURAL GAS AND LPG-------------

AQUAHEAT have been chosen by the 'Worcester Bosch Group', to be part of the 'Worcester Accredited Installer Scheme'.
This means we are trained to follow stringent guidelines and have demonstrated the highest possible standards, in all aspects of the business.
Choosing AQUAHEAT entitles you access to Worcester Bosch’s extended no quibble guarantees, which are backed by Worcester’s industry leading after sales care.

*'WE ONLY OFFER GUARANTEES, NEVER WARRANTEES.'

*Advanced level qualifications.

*Upto 10 year guarantee on Worcester Bosch boilers.(t&cs apply)

*0 PERCENT BOILER FINANCE AVAILABLE (t&cs apply)

WWW.AQUAHEATASHFORD.CO.UK

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
  • Plumbers

  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

5.0
141 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Proper job from a local company
Customer Service
Quality
Value
Contacted Aquaheat about a boiler change and system upgrade. A date was set for a home visit and a quotation. Lee arrived on time and explained all the options. He answered all my questions throughly. Fantastic support by the Aquateam office, arranging everything and answering my questions that I had forgotten to ask at the time of Lee's visit. The subsequent install went without a hitch. Credit to Clinton and his team. Really pleased with the new system. I would throughly recommend Aquaheat for all your plumbing/heating needs! Ohh and they're nice people too
Customer in Kent Posted on 25/09/2020 , work completed 23/09/2020
Fantastic professional company
Customer Service
Quality
Value
We contacted Aquaheat Ashford Ltd and Lee came out to assess our needs. We were given a very detailed run-through of all the work that was needed and shown the different types of boilers that were available. We were emailed a quote later that day With a very detailed specification of all the work to be done. and we went for a Worcester-Bosch boiler model 32CDi We paid our deposit and the work started Wednesday 29/07/2020 The 2 guys that did the installation were Felix and Archie who was very polite and courteous and explained everything that they did as the installation progressed. The work was completed today Friday 31/07/2020. Our house was left clean and tidy. These two guys were very professional in everything they did and answered all the questions that we asked. I would thoroughly recommend this company to any one thinking of replacing their boiler Thank you so much Aquaheat Ashford LTD
Customer in Kent Posted on 31/07/2020 , work completed 13/07/2020
Aquaheat Simply the best!
Customer Service
Quality
Value
First we had our boiler serviced by Aquaheat. The engineer (Joe) was very thorough and proficient. He was very knowledgeable and an affable young man. We wanted our water cylinder changed to a un-vented cylinder, a radiator replaced and a leak repaired. Lee came round to give a quote and check everything out. All very professional. A very fare price. Clinton then came to do the work. All the work was done to a very high standard.Leaving no mess and and keeping us informed of progress all along the way. Would recommend Aquaheat to everyone. What a team!
Customer in Kent Posted on 26/07/2020 , work completed 24/07/2020
Underfloor heating project
Customer Service
Quality
Value
Aquaheat recently installed a large underfloor heating project spanning three large rooms. A Polypipe Overfloor System was used. The professionalism and quality of the work done was outstanding even with the added complication of social distancing during this pandemic. Would highly recommend and will definitely be using their services again.
Customer in Kent Posted on 26/05/2020 , work completed 13/05/2020
Excellent installation and follow-up
Customer Service
Quality
Value
The job was the replacement of an elderly gas boiler. Aquaheat have a good local reputation and it showed, from the initial visit and decent price to a punctual and well-organised installation. The boiler came with a Nest internet-based thermostat (an optional extra) - their introduction to it came at the end of the day and was a bit rushed, but they were right that we would quickly get used to it and it has been very useful in managing our heating while we were away on grandparent duty. My delay in getting round to a review has enabled me to include a report on how Aquaheat dealt with a problem that came up a couple of months after the installation, when the boiler stopped providing heat to the radiators (the hot water system was OK). Aquaheat sent a man round almost immediately but the problem had somehow righted itself, only to recur, more permanently, a couple of weeks later. Again Aquaheat worried away at it, including a long conversation with Worcester Bosch, until finally WB sent their own man round - he replaced a faulty sensor and we haven't had any trouble since. Both firms worked hard to restore our heating as soon as possible in the middle of winter - the boiler was a new model and I think the issue was unfamiliar to both of them.
Customer in Kent Posted on 21/05/2020 , work completed 25/10/2019
Great work
Customer Service
Quality
Value
Very pleased with the service received. Very professional in all aspects of the installation of our new boiler and instructions how to program it. Left everything clean and tidy afterwards.
Customer in Kent Posted on 24/03/2020 , work completed 23/03/2020
New oil boiler
Customer Service
Quality
Value
Aquaheat removed our old oil boiler, emersion heater, water tanks etc and replaced with a new system where main boiler is now located outside in a self contained unit. An absolutely excellent job. The Aquaheat team arrived on time, were great people to work with, considerate, were efficient and very clean. They did a very nice neat job with the whole system installed on time and working perfectly. Would recommend them every time.
Customer in Kent Posted on 02/03/2020 , work completed 28/02/2020
10/10
Customer Service
Quality
Value
Brilliant! Honest and professional- didn’t feel sold to or pressured into paying for work that doesn’t need doing. Highly recommended.
Emma Posted on 27/02/2020 , work completed 27/02/2020
Boiler Install
Customer Service
Quality
Value
Very pleased with Aquaheat. Professional from start to finish. Lee started the process with his visit and quote. Any queries were dealt with promptly. Then Clinton and Bradley completed the installation professionally and without fuss. In fact our builder commented on the quality of the soldering on the joints. Additionally they were both polite and very helpful in explaining how the new system works . Definitely would recommend Aquaheat.
Adrian Posted on 20/02/2020 , work completed 18/02/2020
Great work and very efficient team
Customer Service
Quality
Value
Lee and the AquaHeat team were great. From Lee's visit to quote the job to Josh's fitting of a radiator it was a very smooth, fast and stress-free experience. No hesitation in recommending AquaHeat 100%
Customer in Kent Posted on 12/02/2020 , work completed 05/02/2020
A very professional company
Customer Service
Quality
Value
Just had a new boiler and rad fitted in our conservatory by Clint and his side kick Bradley how professional these two are and the great job they did nothing was too much trouble even answering any questions that I had. Like you out there so many to choose from but these guys really do go that extra mile in meeting all your needs. Thanks again guys well happy.
Customer in Kent Posted on 31/01/2020 , work completed 31/01/2020
First class workmanship and organisation - 100% satisfied
Customer Service
Quality
Value
Thank you to Lee Daniels for efficiently organising a new boiler for us at very short notice due to a breakdown in this cold weather. Thank you Clinton and Bradley for your excellent workmanship. They worked non stop all day today and we now have a lovely warm house again - very important when you are elderly. Thank you Emma for emails and texts. We have a wonderful efficient new boiler and at an extremely good price. We would 100% recommended Aquaheat.
Customer in East Sussex Posted on 23/01/2020 , work completed 23/01/2020
Great company
Customer Service
Quality
Value
Aquaheat have just installed a new Worcester Combi Boiler, Clinton and Bradley were great, friendly but very professional. Nothing was too much trouble and the boiler was installed with the minimum of fuss. This is a company that we would not hesitate to use in the future, in fact they will be doing the servicing. From the time that Lee came to give us a quote, dealing with the office and installing the boiler was all a very pleasant experience.
David Posted on 23/01/2020 , work completed 22/01/2020
New boiler
Customer Service
Quality
Value
I am so impressed with Aquaheat. Felix did an excellent job in fitting my new boiler. Nothing was too much trouble. I would'nt hesitate to recommend them to anybody. Arrived on time, didn't even stop to drink his tea on one occasion! Thank you for making a stressful situation of not having heating for 4 days bearable!!
June & Jacky Posted on 08/01/2020 , work completed 03/01/2020
Highly Recommended
Customer Service
Quality
Value
Lee, when he came to do the quote, knew exactly what to look for and gave us options and advised on the best choice. The quote came in promptly. When it came to installation Clinton and Bradley were polite, professional, and knew what they were doing. We were kept well informed by Clinton and both did an excellent, tidy job with no mess. It is nice to know we have a 10 year guarantee on the new boiler. Clinton gave us good comprehensive hand over after the installation explaining about the system. Also nice to know that they will contact us for the boiler service next year rather than we have to remember. It was an efficient professional job and I would highly recommend them to anyone who needs a boiler replacement.
Customer in Kent Posted on 21/12/2019 , work completed 20/12/2019
Gratitude
Customer Service
Quality
Value
From initial visit from Lee. Being recommended by his friend from his school days, I chose after discussion to have a new boiler fitted. My old one was noisy & wrong in a few ways. Lee explained what it entailed clearly. The work was carried out by Clinton in an extremely efficient manner. He was most polite, easy to converse with and again he explained what he did. I am most grateful for a job well done, neat and tidy looking. No noise now! Thank you! Would recommend this company to anybody. I 7 7 7
MRS NICOL Posted on 22/11/2019 , work completed 21/11/2019
Five stars
Customer Service
Quality
Value
More than happy to recommend Aquaheat Ashford. From the first meeting with Lee to the refitting of our whole heating system the process was quick and efficient. Fitters Clinton and Bradley were total professionals and made a big job look easy. Lee kept us in the loop at every stage and we now have a lovely warm house. Thanks guys!
Customer in Kent Posted on 01/11/2019 , work completed 31/10/2019
Excellent
Customer Service
Quality
Value
Superb prompt service after our old boiler broke down. Work completed on schedule and as per their quote. Would highly recommend this company.
Customer in Kent Posted on 27/10/2019 , work completed 24/10/2019
First class Boiler Installation
Customer Service
Quality
Value
Customer service was exceptional. My boiler was installed less than a week after the quote was agreed, even though they were really busy. Felix was very professional and cleaned up after himself -it was like he had never been-.It took a little while for the old boiler to be collected but one email later and it was gone. I will definitely be using them for our annual boiler service now. Very impressed customer! A*
Hayley - Customer in Kent Posted on 22/10/2019 , work completed 16/10/2019
5 Star service
Customer Service
Quality
Value
Fast efficient service from Lee and his Team. Accepted his quote on Tues Fitters arrived prompt on the following Monday. A day and a half later I had a new Boiler, Pump and Programmer. And you couldn't tell anyone had been doing major plumbing work when they left.
Customer in Kent Posted on 22/10/2019 , work completed 22/10/2019
Aquaheat Ashford Limited -Lee
Customer Service
Quality
Value
First class service from Lee today. Changed my radiators for me, no mess, didn’t even mark any of my walls. Highly recommend Aquaheat, 5 stars
Shanta, Kent Posted on 13/08/2019 , work completed 19/08/2012
New boiler fitted
Customer Service
Quality
Value
Cannot praise the whole team at Aquaheat Ashford enough. From Emma in the office to the fitters Clinton and Bradley and overseeing everything, Lee Daniels. Thank you so much for your care, courtesy, and fantastic job on the hottest days of this year! I feel I am in safe hands. Definitely five stars awarded by me.
Customer in Kent Posted on 03/08/2019 , work completed 26/07/2019
Excellent and Professional Service
Customer Service
Quality
Value
Again we received exceptional service from Aquaheat. The team are extremely helpful, polite and considerate; as well as very knowledge. We wouldn't hesitate to recommend them. Thank you Lee and Felix!
Customer in Kent Posted on 17/12/2018 , work completed 13/12/2018
Top class company
Customer Service
Quality
Value
From quote to completion every member of this team were polite, friendly, knowledgeable and helpful. The high standard of work and their commitment to this leaves us full of confidence in the product, despite this we are assured of their support should anything go wrong. Timekeeping and tidiness were excellent, we were kept informed of progress and they always checked with us on positioning etc. AquaHeat were recommended to us, we shall have no hesitation in passing the same on.
AnnieP Posted on 22/10/2018 , work completed 22/10/2018
New boiler fitted
Customer Service
Quality
Value
From quotation to completion we cannot praise AquaHeat enough and would strongly recommend this team of people to everyone. The service offered was explained in full including optional extras that would prolong the life of our boiler and also extend the warranty. The guys arrived on time and for the most part you didn't know they were here. Once the installation was complete they fully explained what we needed to know about the boiler and thermostat. A sterling job completed by a very professional team.
Tracey Posted on 26/10/2017 , work completed 26/10/2017
Exceptional service
Customer Service
Quality
Value
This company installed our boiler four years ago. They are always reliable, helpful and certainly know their business. This year, as well as servicing our boiler, they installed a gas stove. No fuss, no mess - absolutely brilliant.
Evelyn, Kent Posted on 23/10/2017 , work completed 23/10/2017
Fabulous Workmsnship - Boiler installation, HIVE installed and new radiators throughout upstairs
Customer Service
Quality
Value
Lee and his team of Harry and Felix were thoroughly professional and polite throughout. Completed work to an exceptionally high standard, they always arrived on time and tidied up after themselves everyday. They kept me informed of progress and made sure I was happy with the work and explained how the heating and HIVE system worked. Would highly recommend them and have arranged for them to return annually to service our boiler.”
Mrs L Posted on 28/09/2017 , work completed 28/09/2017
Prompt and professional
Customer Service
Quality
Value
Had a call to let me know he would be arriving. Clean, tidy worker. Explained everything he was doing. Absolutely no mess left - you wouldn't have known he'd been here.
Lucy, Kent Posted on 14/08/2017 , work completed 14/08/2017
Excellent Job
Customer Service
Quality
Value
Had a discounted quote from Redrow to organise the 1st service to our LPG boiler and unvented water tank. It looked expensive so I checked out local plumbers. Aquaheat were recommended by another plumber that didn’t do LPG so I called them and booked the service. It was significantly cheaper and about where I expected the price to be. We agreed a date, the plumber attended on time, the plumber took his shoes off on entry, was clean and civil and answered all the many questions I had about the system. I couldn’t ask for a better service. Have put their number in my diary and will be booking them annually.
Stella Cross Posted on 20/07/2017 , work completed 20/07/2017
Professional and Tidy
Customer Service
Quality
Value
Very quick at responding to work needing to be done. We had an unexpected leak and Lee was round in no time to sort the problem, also needed a filter changing a couple of weeks later this was discussed and done within a matter of days. Very tidy and clears up any mess made, very polite and efficient.
Jade P Posted on 12/06/2017 , work completed 12/06/2017
Brilliant job
Customer Service
Quality
Value
A really excellent job by Clinton and Harry, so helpful explaining everything as they went along, laying protective mats down. A really tidy job in a confined space, so knowledgeable and professional, would recommend them 100%
Sue, Kent Posted on 19/05/2017 , work completed 19/05/2017
Excellent and Professional Service
Customer Service
Quality
Value
Excellent and professional service from AquaHeat to replace our boiler. Work was carried out efficiently; the team were knowledgable, hardworking and very considerate. Everything was explained to us throughout the day and we would definitely recommend them.
Paul33 Posted on 16/05/2017 , work completed 16/05/2017
Quality company
Customer Service
Quality
Value
The experience we had with Lee, Clinton and the gang was excellent. Always happy to explain to us any information required. They did not try to force us into buying anything more than required. They were punctual, friendly, tidy, always clearing away any debris or rubbish as they went. As for Clinton, the quality of work he carried out was amazing, A+ on the pipe work for neatness in such a confined space. We have already advised friends and family to use this group of chaps for any future jobs they may have. Good tradesmen are hard to find these days. thanks again Steve & Theresa
Tavvy1967 Posted on 14/05/2017 , work completed 14/05/2017
Professional, fast from quote to job
Customer Service
Quality
Value
Fantastic professional staff, prompt service. Cleaned up after themselves. Very informative about any questions asked. Even gained a couple of extra jobs from the brilliant service given.
Ruth, Kent Posted on 10/05/2017 , work completed 10/05/2017
Excellent service.
Customer Service
Quality
Value
Everything explained about the boiler installation very well. Service was excellent, both time and efficiency was great. Highly recommended.
Adrian, Kent Posted on 05/05/2017 , work completed 05/05/2017
Very professional
Customer Service
Quality
Value
Excellent workers. Polite, helpful, very professional. Clean and tidy working. Arrival at planned time very pleased with workmanship.
Alan, Kent Posted on 03/05/2017 , work completed 03/05/2017
Totally Professional!
Customer Service
Quality
Value
Would have no worries about recommending this company. Lee & Harry did a great job, chatted after work completed & made sure we were happy before they left.
June, Kent Posted on 28/04/2017 , work completed 28/04/2017
Brilliant job
Customer Service
Quality
Value
Very impressed with AquaHeat. They carried out a very professional job. Explained everything they were doing as they carried out the work. Very clean & tidy job. Excellent. Would recommend them.
Lillian, Kent Posted on 14/04/2017 , work completed 14/04/2017
Excellent job'
Customer Service
Quality
Value
The whole service from start to finish was very professional. 'Brilliant'.
Malcolm, Kent Posted on 12/04/2017 , work completed 12/04/2017
Excellent service
Customer Service
Quality
Value
Had central heating put into my 300 year old cottage, all work carried out to an exceptional standard, the team were friendly, hard working and knowledgeable. I would have no problem in recommending this company to anybody. I could not have asked for a better job. Well done Lee, Clinton, and the two excellent apprentices.
Robert and Ann, Old Romney Posted on 11/04/2017 , work completed 11/04/2017
New boiler
Customer Service
Quality
Value
Arrived on time & finished on time. Good price in comparison to others. Very polite operatives, cleaned up well. Attended very quickly to anything we were unsure of.
Clive, Kent Posted on 11/04/2017 , work completed 11/04/2017
Highly recommended
Customer Service
Quality
Value
Installed a new combi boiler for me and I am 100% happy with the work done. They arrived on time and were polite and friendly. They also put protection on my carpets, so everything was clean and tidy. I would highly recommend them to others.
Which? Trusted Traders Consumer Posted on 06/04/2017 , work completed 06/04/2017
Efficient work
Customer Service
Quality
Value
This week I had a new condensing boiler installed and a power flush of the central heating system. Clinton and George were the installers. The work was carried out in a timely fashion and was explained to me before each stage was carried out. Both guys were polite and friendly. They did not demand constant cups of coffee or tea be made for them as I have experienced with other 'trades'. Dust sheets were deployed and after finishing the job they cleaned up. Even had their own vacuum cleaner ! Boiler operation described and demonstrated at conclusion of installation. I am very satisfied with what they did and would not hesitate to recommend this company for similar work.
Raykenash Posted on 01/04/2017 , work completed 01/04/2017
My review
Customer Service
Quality
Value
I was most impressed by this efficient team and would definitely recommend them to anyone wanting a first class service.
Donald, Kent Posted on 23/03/2017 , work completed 23/03/2017
High quality workmanship and reliable
Customer Service
Quality
Value
Used Aquaheat for a new central heating system and hot water all there work was of top quality and was clean and tidy and alway polite and very helpful showing use how to get the best out the new combi boiler with there 10year warranty your not going wrong highly recommend them to anyone thanks a lot Shaun
Shaunbaker1989 Posted on 20/03/2017 , work completed 20/03/2017
Very good
Customer Service
Quality
Value
Very good, hard working, clean, communicated well. Got on with the installation very efficiently. Recommended A*.
Patricia, Kent Posted on 07/03/2017 , work completed 07/03/2017
Excellent service
Customer Service
Quality
Value
Had a new boiler fitted and a full system power flush. Excellent service! Fitted us in when convenient for us. Very clean and tidy! Also very good with communicating through the whole process. Cannot recommend Aquaheat enough. Very happy customers. Thanks again!
Gallagher family Posted on 17/02/2017 , work completed 17/02/2017
Outstanding service
Customer Service
Quality
Value
Aquaheat are an outstanding company! I needed a new combi boiler, so contacted aquaheat. From first contact with Lee, through to the end of installation by Clinton and Lewis, I was more than happy! Professional, friendly, courteous, punctual, I could go on! I wouldn't hesitate to recommend Aquaheat to anyone, they really are brilliant! Thank you so much Lee, Clinton and Lewis
Sonia haydock Posted on 09/02/2017 , work completed 09/02/2017
First class job
Customer Service
Quality
Value
Nothing stopped them, no excuses like you get with a lot of trades they just got on with the job and the only time they wanted me was to hand over the completed job. Clinton talked us through the new boiler controls George was on his knees washing the kitchen floor. Would I recommend them? You bet I would
2009-11-18 16:28:47.523 Posted on 01/02/2017 , work completed 01/02/2017
Excellent Standard of Work
Customer Service
Quality
Value
Had a full system flush and a new boiler. The work was done by Clinton and Joe, who were both very professional, polite and hard working. After they had gone, they left the house spotless even though the job had taken 9 hours and it was a wet and miserable day. Clinton, who took us through everything at the end, clearly knew his stuff. I have already recommended them to a friend, and shall continue to do so.
Mr R Weedon (Very happy and very warm!) Posted on 16/01/2017 , work completed 16/01/2017
Very professional.
Customer Service
Quality
Value
Very professional trader, knows his job very well. On his initial meeting, gave very detailed information on what type of boiler installations were available and required for best performance. Needed to have the installation done quickly due to the time of year, and took this into consideration. Also was highly recommended by a local heating engineer.
Alan, Kent Posted on 12/01/2017 , work completed 12/01/2017
A1 professionals
Customer Service
Quality
Value
Clinton and George (apprentice) are two extremely professional workers for Aquaheat. Both men would explain to me, more than once if necessary, how my new boiler works. Professional, neat, clean and tidy workers who gave their Sunday (18th) to install a new boiler for me, a lady in my mid 70's, so I have hot water for Xmas. Very efficient in all ways.
Janet, Kent Posted on 18/12/2016 , work completed 18/12/2016
Wonderful, fast, effective job
Customer Service
Quality
Value
Lee and his team were able to save the day for us. We needed a new boiler in mid-Winter and within 2 days it was installed and working. Leaving us with a professional and most satisfactory outcome.
Jennifer, Kent Posted on 01/12/2016 , work completed 01/12/2016
Superb job
Customer Service
Quality
Value
First appointment time kept exactly. Told that from time order placed would have to wait 2 weeks. I placed order on a Tuesday and work was started and completed the following Saturday (4 days). Work was first class and both men I met were very pleasant and approachable. Could not have wished for anything better.
Patricia, Kent Posted on 19/11/2016 , work completed 19/11/2016
Excellent
Customer Service
Quality
Value
Pleased with the work & attitude of Clinton & George. Polite and considerate. Punctual.
Ronald, Kent Posted on 11/11/2016 , work completed 11/11/2016
New Boiler
Customer Service
Quality
Value
When the boiler for our office heating broke down, Lee quickly came out to quote and provided clear and concise advice with regard to a replacement. The options were presented with no hard sell and everything priced individually for clarity. This enabled us to make a swift decision and AquaHeat were able to install the following day meaning we were without heat for just a couple of days. Clinton carried out the installation and was thoroughly professional, helpful and efficient at all times. Everything was left clean and tidy with everything about the new system explained. I was very impressed at every stage of the process and would have no hesitation in recommending AquaHeat to anyone.
Chris Addison Posted on 10/11/2016 , work completed 10/11/2016
New hot water cylinder
Customer Service
Quality
Value
After searching for months trying to find a good company to replace our hot water cylinder we were recommended Lee at Aquaheat. He was very quick to get back to us and his price was very reasonable too. All the team provided a great service and we are very happy with the work they carried out. Thank you again Aquaheat.
Leanne Posted on 09/11/2016 , work completed 09/11/2016
Excellent Service
Customer Service
Quality
Value
Lee provides and excellent standard of service, He will tell you the cost without the hard sell or rubbish some traders use to rip you off. I have used him twice, and the work was fulfilled quickly, cleanly and at a reasonable price. I will be using Lee again and recommending him to other people. Lee's honesty, friendliness and professionalism is refreshing in a world where you can be conned so easily.
Mr R. Weedon Posted on 04/11/2016 , work completed 04/11/2016
Very professional
Customer Service
Quality
Value
Brilliant job, couldn't fault anything, highly professional, would recommend AquaHeat. Clinton and George completed a great job!
Gaurie, Kent Posted on 04/11/2016 , work completed 04/11/2016
Very Pleased.
Customer Service
Quality
Value
Very pleased with all the job done By Dan.
Marion, Kent Posted on 04/11/2016 , work completed 04/11/2016
My Review
Customer Service
Quality
Value
Prompt service. Polite workman. Dan cleaned up and left everything tidy. Would recommend them to friends and family.
Which? Trusted Traders Consumer Posted on 04/11/2016 , work completed 04/11/2016
Highly recommended, an excellent service
Customer Service
Quality
Value
Replace 2 x radiators, drain down system, refill and retest. An excellent service provided by Lee and his team at Aquaheat. Friendly, honest, knowledgable and very professional throughout quotation and completion of work. A special mention to Dan who completed the work. He was so polite, hard working and very professional. The work took over 6 hours and he worked right through and I have to comment on how organised and methodical he was in preparing his equipment, completing the job and then clearing up afterwards, taking all waste and old radiators with him. I would have no hesitation on calling on Aquaheat again or recommending them.
Mrs L, Hamstreet, Kent Posted on 01/11/2016 , work completed 01/11/2016
Good efficient job
Customer Service
Quality
Value
Clinton and George fitted a new boiler and removed old one. They worked quickly, and efficiently completing the job neatly and on time.
Anonymous Posted on 31/10/2016 , work completed 31/10/2016
Aquaheat, the ultimate professionals.
Customer Service
Quality
Value
Lee and Aquaheat provide an exceptional service. Lee not only provided by far the best price for doing my extensive work, which included new boiler and radiators, kitchen and bathroom but he communicated with me regularly concerning my project and he was totally flexible. For example, I chose and bought the radiators boiler etc; where he could get the items cheaper, he bought them for me and did not apply a mark-up for me to pay. Brilliant! His workmanship and that of his team was of the highest order and he always involved me in the decision making process when problems where encountered. His honesty was showcased one day. His quote included digging up the bathroom floor to relocate the toilet and soil pipe. In the event, I did it myself. Without prompting, Lee immediately deducted that cost from my invoice . Lee and Aquaheat are the ultimate professionals; they offer superb workmanship, are cost-effective, flexible and communicative. No-one could ask for more in a trade company!
drummabill Posted on 28/10/2016 , work completed 28/10/2016
Excellent work.
Customer Service
Quality
Value
Lee, Daniel and George arrived on time, covered worktops and floors and worked efficiently and thoroughly. They removed shoes to walk through the house. Three exceptionally polite workmen. Would have no recommending them.
Richard, Kent Posted on 28/10/2016 , work completed 28/10/2016
New boiler
Customer Service
Quality
Value
From start to finish we were very impressed by the work ethic of the guys at Aquaheat. At quotation stage Lee took the time to explain all our options to ensure we got the best system for our property. Clinton and George then completed the works in a very friendly and efficient manner, taking the time to explain each stage of the works as they happened. We could not be more impressed by the service we received and would not hesitate to recommend Aquaheat to anyone.
Kirstie_Leigh Posted on 27/10/2016 , work completed 27/10/2016
Professional, friendly and very honest and reliable.
Customer Service
Quality
Value
We researched companies in our local area as needed a quote for a new boiler. Contacted AquaHeat as they had good reviews and are a Which Trusted Trader. Lee came out and explained what we would need and extra bits we could add on if required. We received a quote 2 days later and decided to go ahead and use them. we had Clinton and George install our new boiler, flush the radiators and fit a new cylinder. They were both extremely friendly, polite and efficient. Cleared up any mess they made and updated us throughout the day. With my son who's 4 and my daughter who's 6 months in the house as well, they made the whole process really smooth and caused no disruption to the children. highly recommend. will be calling next year to use them for the service. Many thanks
Claire & Steve Posted on 26/10/2016 , work completed 26/10/2016
Replacement boiler
Customer Service
Quality
Value
Very impressed with Lee and his team and would highly recommend. Quick installation, polite, clean and tidy. Competitive price and access to interest free credit. Lee also adjusted our underfloor heating so that it now works effectively. New boiler installed in under 4 hours and I didn't see either of them take a break! He was recommended by a neighbour and I can see why. Thanks Lee, See you next year for the service
Amy Cossins Posted on 20/10/2016 , work completed 20/10/2016
Excellent job
Customer Service
Quality
Value
Couldn't ask for more. Professional, reliable, punctual, clean, polite, efficient. Already recommending them.
Heather, Kent Posted on 20/10/2016 , work completed 20/10/2016
Professional attitude
Customer Service
Quality
Value
Daniel gave a very good explanation of the job and left all clean and working very polite with a very good attitude. Well done. Will certainly use them again.
Maddalena, Kent Posted on 19/10/2016 , work completed 19/10/2016
Plumbing job well done
Customer Service
Quality
Value
Professional job done on time and done well. Would Recommend Aquaheat to anyone.
Anonymous Posted on 17/10/2016 , work completed 17/10/2016
Great advice and flexible service
Customer Service
Quality
Value
Lee and his team have completed a number of works for my wife and I including boiler replacement, servicing and upgrading of our pipe work at home. More recently I asked Lee to review the current plumbing in a flat we had purchased where we knew there would be some serious renovation. Lee provided sound advice preparing a detailed estimate for the new plumbing system, a system which would bring in some new technology and equipment. When work started he and his team were flexible, attending when they were needed at critical points in the renovation and delivered exactly what was requested. As in all works, not everything goes to plan and when we hit snags I was thankful of the way Lee and his team met the challenges and delivered a first rate service. I'm happy to say that over the time we have built up our working relationship and my wife and I would not turn to anyone else for taking on any plumbing and heating work. Thanks for completing on the flat. A great job guys!
WS-NewRomney Posted on 16/10/2016 , work completed 16/10/2016
Great Job
Customer Service
Quality
Value
Polite, Clean and efficient, will definitely recommend to others.
Richard, Kent Posted on 12/10/2016 , work completed 12/10/2016
Replacement boiler and central heating pump
Customer Service
Quality
Value
We are very happy with the service and product offered by Aqua heat. We were provided with a detailed quote and the work was carried out quickly and without fuss or mess. Everything was clearly explained and all questions answered. Would highly recommend.
James M Posted on 29/09/2016 , work completed 29/09/2016
Great service and quality.
Customer Service
Quality
Value
Lee and his colleague George came to replace our old boiler, from the very start they were very friendly and polite, they got on with the job at hand. Nothing was too much trouble when you asked any questions. You felt at ease with them in your house. When they had finished, they left the kitchen as they found it, no mess at all. Before leaving, Lee explained the boiler controls etc in layman's language, very thorough. Would highly recommend them. Great job and well done.
Raymond, Kent Posted on 26/09/2016 , work completed 26/09/2016
Great service & quality
Customer Service
Quality
Value
I can highly recommend Aquaheat having initially chosen them because of their 50+ positive Which Trusted Trader reviews. They did not disappoint, doing a great job, they fully explained everything and the whole team were friendly to deal with. Also as Aquaheat are accredited installers for Which "Best Buy" boiler manufacture Worcester Bosch so they are able to include a manufacturer 7 to 9 year warranty dependent on the system you choose. I am sure anyone wanting a combination of service and quality will be not be disappointed by choosing Aquaheat.
Mr Moore, Kent Posted on 25/09/2016 , work completed 25/09/2016
New boiler install & follow up service a year later
Customer Service
Quality
Value
Lee was recommended to me, his quote was competitive and fully explained, the install last year went very well. The team were on time every time and created no mess what so ever. And the follow-up service a year later was just as good. I would recommend AquaHeat to any one!!
Mr & Mrs Brown Posted on 16/09/2016 , work completed 16/09/2016
My Review
Customer Service
Quality
Value
Very satisfied with work. Cleaned up any mess every night when they finished.
Joan, Kent Posted on 22/08/2016 , work completed 22/08/2016
As good as one could possibly hope for
Customer Service
Quality
Value
Aquaheat was one of five firms which quoted for the job of replacing my old central heating. Of the five, Lee of Aquaheat was by far the most impressive, taking the time to explain in detail to me what the various options were. When it came to installation, I can only describe the job done by Lee and his team as superb. What's more, they are really nice people! I strongly recommend Aquaheat without reservation. Dr Stephen Hipkin, Ickham, Kent
Stephen Posted on 15/08/2016 , work completed 15/08/2016
Boiler water cylinder
Customer Service
Quality
Value
Excellent job, very friendly and professional. Would recommend this service.
Carol, Kent Posted on 09/08/2016 , work completed 09/08/2016
Excellent Job
Customer Service
Quality
Value
Very polite, helpful, informative and efficient. Would definitely use him again and recommend him to others.
J Trevor, Kent Posted on 09/08/2016 , work completed 09/08/2016
Fantastic job
Customer Service
Quality
Value
Lee and his team arrived promptly were very polite and tidy. Would definitely recommend them & would use them again without hesitation. Jobs carried out professionally.
Nicky, Kent Posted on 08/08/2016 , work completed 08/08/2016
Fully competent
Customer Service
Quality
Value
Mr Lee Daniels (Aquaheat Ashford Ltd) has a passion for his profession which shows through, neat, tidy professional job. A trusted trader.
Paul, Kent Posted on 28/07/2016 , work completed 28/07/2016
My Review
Customer Service
Quality
Value
Brilliant!
John, Kent Posted on 25/07/2016 , work completed 25/07/2016
First Class Work!!
Customer Service
Quality
Value
Aquaheat have recently fitted a new gas boiler in the Old School in New Romney. The work was done extremely efficiently and we are very pleased with the result. Throughout the process from quote to completion Lee communicate well, so that we knew exactly what was going on at all times.
Adrian Goodsell Posted on 21/07/2016 , work completed 21/07/2016
Prompt & professional
Customer Service
Quality
Value
I have no hesitation recommending Aquaheat. They turned up on time, did a brilliant job & left the area clean & tidy.
Harry, Kent Posted on 19/07/2016 , work completed 19/07/2016
Brilliant job
Customer Service
Quality
Value
Very polite and conscientious. I appreciated the telephone calls to advise when he would be arriving to keep me updated. A good job (replace whb taps & reseating kitchen) well done.
Shirley, Kent Posted on 18/07/2016 , work completed 18/07/2016
Clean, efficient, helpful
Customer Service
Quality
Value
Completed 2 jobs in a very hot roof with no problem
Michael, Kent Posted on 18/07/2016 , work completed 18/07/2016
excellent work
Customer Service
Quality
Value
Competent, efficient and pleasant. Thoroughly recommended.
Leslie, Kent Posted on 04/07/2016 , work completed 04/07/2016
Brilliant job, prompt, professional
Customer Service
Quality
Value
Three of the nicest young men you could wish to meet. Pleasant, helpful, clean and tidy and professional. I would recommend them to anyone. They tidied up before they left and even vacuumed the carpets.
Jack, Kent Posted on 01/07/2016 , work completed 01/07/2016
Worcester Bosch Boiler Replacement.
Customer Service
Quality
Value
We contacted lee about having a new boiler from the outset he was able to explain the type of boiler that would be suitable for our house and was in plain speak for us to understand. Once he had given us the quote and we were happy we contacted Lee who cane back with date for the job to be done and time. When the day arrived Lee and Dan were on time from the start of the job he and Dan were very polite and very clean and tidy. The work they carried was of a very high standard once the job was completed all was cleaned up. An excellent job done and would have Lee back for any future work I would recommend this company any time. Ray, Hythe
Raymond Posted on 10/06/2016 , work completed 10/06/2016
Excellent service
Customer Service
Quality
Value
Very reliable, polite and tidy. Always kept up to date with the ongoing work and feel I could contact them again if I needed my further work done. The work was done efficiently and at a competitive price. Highly recommend and would definitely use them again.
Denlo Posted on 28/05/2016 , work completed 28/05/2016
Brilliant job
Customer Service
Quality
Value
Lee & his team from Aquaheat were prompt, polite and very professional. From the moment they arrived it was all systems go. I would highly recommend them. From two satisfied customers.
Keith, Kent Posted on 26/05/2016 , work completed 26/05/2016
Totally Professional Service
Customer Service
Quality
Value
Aquaheat are without a doubt the most professional firm I have dealt with. Lee and his team are polite, friendly and their quality of work is superb. Faultless service. Highly recommended.
Malcolm Posted on 12/05/2016 , work completed 12/05/2016
Very professional
Customer Service
Quality
Value
What a really nice man, very professional, tidy and would highly recommend him to anyone.
Matthew, Kent Posted on 30/04/2016 , work completed 30/04/2016
Very professional and friendly
Customer Service
Quality
Value
Lee explained why the leak occurred and advised what I should be doing in future to maintain the un-vented cylinders. Very friendly, highly professional. Will use them again and yes would recommend to anybody.
Shanthi, Kent Posted on 26/04/2016 , work completed 26/04/2016
Brilliant job
Customer Service
Quality
Value
Lee & his team from 'AquaHeat' have been polite, friendly & extremely helpful, very efficient & work well as a team, with the minimum disruption to my home.
Doreen, Kent Posted on 21/04/2016 , work completed 21/04/2016
First Class.
Customer Service
Quality
Value
Top class tradesman. Excellent team A start rating.
Terence, Kent Posted on 19/04/2016 , work completed 19/04/2016
Exceptional job
Customer Service
Quality
Value
The trader and his team were efficient, polite and professional. I honestly could not fault them in any way whatsoever.
Jenifer, Kent Posted on 30/03/2016 , work completed 30/03/2016
Excellent job
Customer Service
Quality
Value
From the first phone call, AquaHeat were very professional. They arrived when they said they would and were very respectful of out property. The installation and pipework were very neat and used good quality materials. I would definitely recommend them and will use them in the future.
Richard, Kent Posted on 21/03/2016 , work completed 21/03/2016
Excellent service
Customer Service
Quality
Value
Excellent service throughout, Lee was very knowledgeable when he did the quote, and the boiler installation was quick with no issues. Would highly recommend.
Nicola, Kent Posted on 06/03/2016 , work completed 06/03/2016
Prompt and efficient
Customer Service
Quality
Value
I had a bad job of plumbing done about two years ago which caused a leak in the tank in the roof recently and as a result of dealing with AquaHeat I am more than satisfied with their help and professionalism.
John, Kent Posted on 26/02/2016 , work completed 26/02/2016
Excellent job
Customer Service
Quality
Value
I have used Aquaheat for a long time now, they fitted a brand new bathroom in my old house back in 2012 & ever since used then every year to service my boiler, they are very reliable, friendly & trustworthy.
Leigh-Anne, Kent Posted on 23/02/2016 , work completed 23/02/2016
1st class Aquaheat
Customer Service
Quality
Value
I can only echo what everyone has said before me! Lee and his brother already have a wealth of knowledge and professionalism that puts others to shame. Well done you guys. 1st CLASS
Mark Ashford Posted on 22/02/2016 , work completed 22/02/2016
Prompt. Very professional
Customer Service
Quality
Value
Very tidy worker. Neat professional finish. Very polite. Would recommend to anyone
Michael, Kent Posted on 06/01/2016 , work completed 06/01/2016
Consummate workmanship
Customer Service
Quality
Value
From initial contact through to commissioning of my boiler Lee showed total professionalism and I am extremely satisfied with his standard of workmanship. He fitted 6 TRUS, installed a Worcester Bosch Greenstar 18Ri boiler and power flushed my system within the one day estimated and this has made a tremendous improvement to my home comfort. I would thoroughly recommend him.
Robin, Kent Posted on 14/12/2015 , work completed 14/12/2015
New Boiler
Customer Service
Quality
Value
Excellent standard of work. Good communication so we knew what was going on. Courteous and knowledgeable.
Pat Ann G Posted on 04/12/2015 , work completed 04/12/2015
Prompt and professional
Customer Service
Quality
Value
Very efficient and helpful. Even rang ahead with earlier appointment slot. Would recommend Lee to anyone.
Emile, Kent Posted on 30/11/2015 , work completed 30/11/2015
Knowledgeable and Professional
Customer Service
Quality
Value
I found that the engineer who did the work on my boiler repair and service was extremely knowledgeable about every aspect of his trade and a thorough professional
Milos, Kent Posted on 18/11/2015 , work completed 18/11/2015
Excellent job
Customer Service
Quality
Value
Lee is very professional. He kept me informed about what he was doing. When finished he showed me how to operate my fire, and made sure I could do it. Very nice professional man.
Pat, Kent Posted on 16/11/2015 , work completed 16/11/2015
Excellent job.
Customer Service
Quality
Value
Very pleased we chose AquaHeat. Lee & Dan carried out their work with pride and professionalism. They make time to explain the whole process. Thank you very much for an excellent job.
Maurice, Kent Posted on 13/11/2015 , work completed 13/11/2015
Would Recommend
Customer Service
Quality
Value
From the very first phone call Lee was, polite, efficient and professional. All the work that was carried out was done in a tidy manner with attention to detail and respect for my home. Explained things in easy to understand terminology. Lee and Dan done a brilliant job.
Bendy2412 Posted on 11/11/2015 , work completed 11/11/2015
TOP RECOMMENDATION !
Customer Service
Quality
Value
Excellent service. Work carried out quickly and efficiently. No mess to clear up - respect for my home. Everything explained clearly in a way I could understand. Job undertaken at the weekend so I was not without heating or hot water for too long. I thoroughly recommend Lee - many thanks for a job well done.
CaroleS Posted on 30/10/2015 , work completed 30/10/2015
My Review
Customer Service
Quality
Value
Excellent service, all from the first phone call to finish.
David, Kent Posted on 19/10/2015 , work completed 19/10/2015
Brilliant work.
Customer Service
Quality
Value
Well pleased with the service given by AquaHeat. My boiler was fitted in loft, and I hardly knew there was such work going on in a small bungalow. As a pensioner, it's important to feel comfortable with tradesmen working in close proximity. Very professional continuity of work (tea break whilst working). If the Worcester boiler is as efficient as the team that fitted it, I will be a very happy lady.
Maureen, Kent Posted on 14/10/2015 , work completed 14/10/2015
Very professional
Customer Service
Quality
Value
Extremely efficient and explained what they were doing and why.
Michael, Kent Posted on 12/10/2015 , work completed 12/10/2015
An excellent job, well done.
Customer Service
Quality
Value
Lee and Dan work with professionalism, all the way through the job. They kept me informed at all stages. A very clean and tidy work site. It was a joy to have such well mannered traders, who were always polite and courteous.
Stephen, Kent Posted on 28/09/2015 , work completed 28/09/2015
My Review
Customer Service
Quality
Value
Excellent service all round Tim (Park Farm)
Timbourne Posted on 24/09/2015 , work completed 24/09/2015
Good quality work
Customer Service
Quality
Value
Very friendly & polite, and respectful of property.
Jeffrey, Kent Posted on 23/09/2015 , work completed 23/09/2015
Boiler
Customer Service
Quality
Value
No problem in recommending Lee, good service, clean, tidy and a professional job. Explained everything in English and worked all weekend so I had heating. Top job
Kev Dymchurch Posted on 22/09/2015 , work completed 22/09/2015
My Review
Customer Service
Quality
Value
Efficient, clean & professional.
Sheila, Kent Posted on 21/09/2015 , work completed 21/09/2015
Excellent service
Customer Service
Quality
Value
We have used Lee twice now, on both occasions he arrived on time, very polite, good price for the work carried out. Very professional, excellent service, cleaned up any mess that was made. Can't recommend him highly enough.
Mikeythered Posted on 17/09/2015 , work completed 17/09/2015
Clean, effective, and efficient
Customer Service
Quality
Value
AquaHeat worked well on my project to install from scratch the CH system. They did a great job and were clean, efficient and very thorough. I would recommend them
Daniel, Kent Posted on 17/09/2015 , work completed 17/09/2015
Expert job.
Customer Service
Quality
Value
We found Lee and Dan very polite, professional and hardworking. We are very pleased with all their work and help. We would thoroughly recommend them for an expert job.
Dave, Kent Posted on 10/09/2015 , work completed 10/09/2015
Boiler service
Customer Service
Quality
Value
Lee is a tip top professional and we recommend him most highly - he is also a lovely person.
Heather Posted on 28/08/2015 , work completed 28/08/2015
Professional - went extra mile
Customer Service
Quality
Value
Totally professional and considerate with the care of my building and asked me my opinion where I wanted my thermostat positioned and heating control box placed which when you're 72 and only 4'11" is pretty important. Also once I accepted quotation he gave me date of 1 week for his work. Any queries I had, I could call him.
Angela, Kent Posted on 28/08/2015 , work completed 28/08/2015
Excellent Service
Customer Service
Quality
Value
Lee of Aquaheat has installed 2 new heating systems for me and replaced a boiler in an existing system. He is always on time, there is no mess left and work is carried out at the agreed price. Lee and Dan, are polite courteous and work very hard. I highly recommend them.
Phil57 Posted on 17/08/2015 , work completed 17/08/2015
Highly recommended
Customer Service
Quality
Value
Very helpful, friendly, professional service. Would recommend them to anybody and certainly use again. Totally happy with the work done.
Rosanne, Kent Posted on 08/08/2015 , work completed 08/08/2015
Highly recommended
Customer Service
Quality
Value
Very helpful, friendly, professional service. Would recommend them to anybody and certainly use again. Totally happy with the work done.
Rosanne, Kent Posted on 08/08/2015 , work completed 08/08/2015
Superlative Service
Customer Service
Quality
Value
Lee came out last night at short notice to install my dishwasher as my worktops are being fitted this morning. He's very tidy and efficient and reasonably priced with cost told upfront. I would thoroughly recommend him.
Linda C Posted on 07/08/2015 , work completed 07/08/2015
My Review
Customer Service
Quality
Value
Good, clean, efficient service, explained things as they were being done. I would have no hesitation in using them again, and would recommend them to others. Very impressed.
Janet, Kent Posted on 06/08/2015 , work completed 06/08/2015
Was so nice to have a warm house at last
Customer Service
Quality
Value
Would highly recommend Aquaheat. New boiler all fitted in one day, the guys worked really hard. Thanks Lee
Lorraine Dolan Posted on 03/08/2015 , work completed 03/08/2015
Boiler and central heating installation
Customer Service
Quality
Value
Very professional, honest and trustworthy. Worked with attention to detail, neat and tidy. Did an excellent job. I would totally recommend them over any other company.
Justink Posted on 02/08/2015 , work completed 02/08/2015
Very good job, on time, professional
Customer Service
Quality
Value
Smartly dressed, covered all carpets. Arrived on time & worked full days until completed. Very tidy, excellent workmanship.
Alan, Kent Posted on 27/07/2015 , work completed 27/07/2015
Brilliant job, prompt & professional
Customer Service
Quality
Value
Quoatation was very competitive. Worked really hard, started on time with no breaks, no time spent on mobile, polite and used dust sheets where required. Would recommend to anyone.
Alan, Kent Posted on 23/07/2015 , work completed 23/07/2015
Fantastic service from Lee and Dan of Aquaheat.
Customer Service
Quality
Value
Absolutely without fault, arrived on time, clean, tidy, eficient, polite and finished on time with no "hidden extras". Would thoroughly reccomend to anyone, even followed up with a courtesy call to ensure all as well. Good old fashioned service and a good price, not many companies like this anymore.
Roger55 Posted on 21/07/2015 , work completed 21/07/2015
Brilliant Job
Customer Service
Quality
Value
Have used Aquaheat to install new Worcester Bosh Boiler and unvented cylinder. Very neat tidy and professional job, would have no hesitation in recommending. First Class. Will use again.
Denise, Kent Posted on 20/07/2015 , work completed 20/07/2015
Top job, top men
Customer Service
Quality
Value
Very impressed with the care, expertise and workmanship displayed, as well as the impressive outcome. The best recommendation is when the job speaks for itself.
Alan, Kent Posted on 20/04/2015 , work completed 20/04/2015
Happy to recommend
Customer Service
Quality
Value
Had a new boiler fitted. Happy with the work.
Which? Trusted Traders Consumer Posted on 03/10/2014 , work completed 03/10/2014
Professional, and friendly
Customer Service
Quality
Value
Aquaheat are a very professional company providing a friendly, considerate service. They worked around my kitchen fitter when fitting a new boiler coming back one evening to finish the installation. Would always recommend them.
Stephen, Kent Posted on 01/04/2014 , work completed 01/04/2014
New boiler
Customer Service
Quality
Value
Used Lee for my new boiler. Happy with the work. All completed on time and within budget
Which? Trusted Traders Consumer Posted on 01/06/2013 , work completed 01/06/2013