Endorsed by Which?

Aquasmith

5.0

129 Reviews

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Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

Organisations and Awards

Jul 2020

About

Complete bathroom refurbishment service.
From the initial site survey, right through to completion of your dream bathroom.
Part of the service we offer is to visit bathroom and tile suppliers with clients, help them choose the correct items that will work in their room.
It is extremely important to us that the project runs smoothly for clients, our attention to detail and pre-planning allows us to accomplish this.
The 2 man fitting teams handle the complete project, this includes all plumbing, carpentry, electrical and tiling.
All waste is removed and disposed of by a licensed company

What we do

  • Bathroom fitters

    • Bathroom design services
    • Accessible bathrooms and showers
    • Wet rooms
    • Bathroom refurbishment
    • Bathroom Installation
    • Bathroom tiling
    • Electric Showers
  • More Services

    • power showers
    • under floor heating
    • lighting and extraction

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
129 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Complete bathroom renovation
Customer Service
Quality
Value
Aquasmith have provided us with a nice, new bathroom. Mario did all the work on his own, everything from removal of old bathroom and tiles to installation of new elements, tiling and electrics. He did all of this in a very calm and well organised manner, explaining each step and how long it would take. He was also very careful about cleaning up after his work. All old installations were piled in our driveway and removed on time, as promised. All work was done in the expected time frame and within the agreed budget. We might have needed a bit more help at the beginning with ordering items, but the workmanship is a good standard and we are very pleased with the result. Communication with Aquasmith was easy, and Mitchell responded instantly to all questions.
Aileen in Greater London Posted on 04/07/2021 , work completed 10/06/2021
The trader replied (on 19/07/2021)
Thank you for the great review, we're delighted you are happy with the service and results. Hope you enjoy using your new bathroom.
New bathroom and new ensuite shower room
Customer Service
Quality
Value
Aquasmith were recommended to us by neighbours, and we were delighted with the service provided. Mitchell made the whole process straightforward and stress-free. He kept a close eye on the job from start to finish, and helped us choose the best fixtures and fittings for us (accompanying us round the showrooms when we made our final choices). He ironed out any issues without delay, and responded by phone/email by return. Billing was transparent - the project was brought in on time and to budget. Mario, who did the work, was polite, courteous, and went out of his way to cause as little disruption as possible. He even hoovered the stairs each afternoon before leaving! His workmanship was excellent, nothing 'phased' him, and he was good at suggesting pragmatic solutions to issues arising. All in all, he was one of the best workmen we have had to do work on our house. So, from our experience, we can thoroughly recommend Aquasmith.
Customer in Greater London Posted on 18/07/2021 , work completed 09/07/2021
The trader replied (on 19/07/2021)
Thank you for the wonderful review, we aim to please and from what you have written, I'd say we have met all expectations. Enjoy using your new bathrooms!
Excellent work within budget by competent and knowledgeable people.
Customer Service
Quality
Value
Aquasmith were excellent from start to finish. Mitchell came to see me within two days of my initial phone call to discuss my plans and advise on what was and was not possible and the best way to achieve it. He emailed an estimate to me the following day and I was able to accept and fix a date straight away for the work to start. Mitchell kept in touch and gave me a catalogue to choose the type of equipment I would like, as well as a link to a website for tiles. He then brought me some samples of possible tiles I had chosen and confirmed with me the bathroom furniture and equipment he suggested based on my choices. These were then ordered, to be delivered to me the day work was to start. The work started on time and the two fitters, Michael and Chris worked very hard and efficiently the whole time, always being considerate and keeping me informed of their progress, asking where I would like certain items fitted and offering suggestions and help. The house is old, the bathroom small and narrow, and plumbing required a considerable amount of work, as well as walls needing to be completely stripped back, a false wall added and the ceiling removed and replaced. They achieved all this with a minimum of fuss and to a very high standard and I would certainly recommend Aquasmith one hundred percent.
Susan in Hertfordshire Posted on 16/08/2021 , work completed 02/08/2021
The trader replied (on 22/08/2021)
Wonderful review, thank you Susan. I hope you are enjoying having your bathroom back in use and finding the walk-in shower much more convenient than your original bath. Kind regards Mitchell
Bathroom works
Customer Service
Quality
Value
Aquasmith, including Mitchell, Chris and Michael were a pleasure to deal with. Works were carried out to a high standard and the finish and snagging was dealt with extremely professionally. The workmen were also very considerate in their dealings with us. Altogether, we were left very happy and would not hesitate to use Aquasmith again.
Customer in Greater London Posted on 29/08/2021 , work completed 22/07/2021
Refurbished Bathroom
Customer Service
Quality
Value
Converted my dated bathroom to a bright modern walk in shower as requested. All work performed promptly and to a high standard in the expected time frame and budget. They were very clean and tidy. I was very pleased with the service provided by Mitchel and his guys and there was good communication throughout. I wouldn’t hesitate to use Aquasmith in the future and would definitely recommend them.
Customer in Greater London Posted on 09/09/2021 , work completed 08/09/2021
Friendly professional service, excellent work, completed on time
Customer Service
Quality
Value
The work was carried out exactly to the agreed schedule, and we now have a fantastic bathroom - stepping into it is always a pleasure. At the outset, Mitchell went through the design of the bathroom with me in detail, advising me on the range of products that was available and would fit the room. The work started and completed on the agreed dates and there were no surprises in the invoice. The fitter, Jacek, was courteous and friendly, with an extremely strong work ethic. Throughout the job, he kept me informed of what was happening, and checked out critical details - for example, which way the shower door should open (my initial preference would have left it crashing into the WC!), location of toilet roll holder, etc. The work was much less disruptive than we had expected. Jacek vacuumed chippings, dust, etc as he went along. After he left each afternoon, there was no indication except the carpet protector of the work that was going on - the house was immaculate. The rubbish was all removed on the final day as agreed, without a trace left. We thoroughly recommend this company.
David in Luton Posted on 16/10/2021 , work completed 24/09/2021
Great new bathroom
Customer Service
Quality
Value
Fully fitted new bathroom. Aquasmith was super helpful right from the get go in terms of design considerations. Managed to get a slot to get the work done within a relatively short period of time. Very easy process of ordering materials and the work was done on time. We had a bit of additional work we wanted doing after the bathroom was finished, and Aquasmith was really helpful in getting that sorted. Overall good service, great value for money and really happy with our new bathroom
Customer in Greater London Posted on 28/10/2021 , work completed 27/10/2021
Highly professional and top quality workmanship
Customer Service
Quality
Value
Cannot fault Aquasmith. A very professional outfit. They managed the project with regular visits and communication. He foresaw issues before they arose and gave sound advice and input. Clear communication re what is included and what is not. The fitter was incredible, jack of all trades and master of all too, very impressed. Worked all the hours, never off site and planned ahead. I was kept informed about what was happening, the next steps and what was needed from me, all in a timely manner. Highly recommend them. You definitely get what you pay for. Thank you.
Customer in Kent Posted on 21/12/2021 , work completed 20/12/2021
Excellent service - highly recommended
Customer Service
Quality
Value
We were delighted with our new bathroom designed by Mitchell & installed by Mario. Mitchell was incredibly helpful when it came to choosing & buying the bathroom furniture and tiles taking all the hard work out choosing the correct & appropriate furniture and amount of tiles for the floor & ceiling. Mario’s work was incredible - he was clean & tidy (not easy when you’re ripping out an old bathroom, including all the tiles) and he was very thorough and took great pride in his work. When a small problem arose, there wasn’t anything that Mitchell nor Mario would do to correct it. We were so impressed that we immediately booked them to upgrade our downstairs guest cloakroom! We highly recommend Aquasmith. Thank you, gentlemen.
Customer in Hertfordshire Posted on 11/02/2022 , work completed 31/01/2022
Bathroom.
Customer Service
Quality
Value
Aquasmith transformed a bathroom covered in mold with dangerous rotten floor boards into a beautiful, efficient, immaculate bathroom. Front start to finish, I was able to consult with the team at any time, was assisted in the necessary purchases, the scheduled date was met, and all done with a quiet professionalism.
Customer in Greater London Posted on 22/04/2022 , work completed 01/04/2022
Fantastic New Kitchen
Customer Service
Quality
Value
This was the fourth job carried out for us by Acquasmith, the previous ones all being bathroom work. It involved the stripping out and complete replacement of our kitchen. Mario carried out all the previous work, so we asked for him again. As before, he carried out the work to a very high standard, and did his best to make the whole process as stress-free as possible for us. Likewise, Mitchell again supervised the work, and his calm, pragmatic manner helped the job go smoothly, including sorting out a few issues with the kitchen suppliers.
Customer in Greater London Posted on 24/06/2022 , work completed 09/06/2022
Exceptionally good bathroom refit
Customer Service
Quality
Value
I'm absolutely delighted with my new bathroom. From the initial visit to completion of the work, including all the rubbish and waste being collected and removed, everything has been completed on time and to an exceptionally high standard. I feel like I now have to renovate the rest of the house to bring it closer to the standard of my bathroom. Old bathtub, shower, basin, tiles, panelling and WC were ripped out with the walls fitted with plasterboard as necessary and freshly tiled with a large walk in shower installed exactly as I wanted it. Mitchell took the time to understand what I wanted and the fitter, Jacek, worked extremely hard and patiently in a tight space and on some extremely hot days to deliver a beautifully designed and installed bathroom that exceeds my very expectations. I'm delighted with the result and highly recommend this contractor.
Customer in Hertfordshire Posted on 23/07/2022 , work completed 16/05/2022
Major Bathroom Refurbishment
Customer Service
Quality
Value
We received very good support in helping us select tiles bathroom furniture and fittings before the work started. The team that Mitchell, the owner of Aquasmith, assigned to the job were polite, courteous and tidy. There were a few issues that occurred during the installation, one which resulted in a delay to completion, but this was due to a problem with one of the supplied items. My wife and I if asked for a recommendation for bathroom fitters, would have no hesitation in recommending Aquasmith. If I was being mean I would only award 4 stars, but as the major issue was outside of their control, and communication over all the issues was excellent so 5!
Customer in Greater London Posted on 12/10/2022 , work completed 11/10/2022
Great outcome and well managed process
Customer Service
Quality
Value
Aquasmith have completely refurbished my 90 year old mum's bathroom so that she has an accessible shower and a bathroom that works as a whole. From the outset Mitchell was helpful and friendly and highlighted issues we needed to think about - we went to a number of specialist companies and although their advice was useful in clarifying what we needed in terms of accessiblity, they could not match the balance of practical know-how, flexibility or value for money from Aquasmith. Throughout the process we felt well supported - from checking ideas and coming up with a design that would work, through the choosing of the fittings that would work best for her (with good prices), linking in to other works that were needed to facilitate, and utlimately on the job itself where the work was done in the expected time, despite challenges, and with minimal mess (which was cleaned up completely at the end) even though space was at a premium. Everything was done to budget and within the agreed timescales. The bathroom is extremely small and my mum was anxious about managing the change from what she has been used to, but she is very happy with the outcome and so are we. We are very glad we chose Aquasmith.
Customer in Portsmouth Posted on 31/10/2022 , work completed 14/10/2022
The trader replied (on 12/12/2022)
Thank you for posting this review. I sincerely hope your Mum is enjoying using her new shower.
Exceptional quality and service from genuinely trustworthy and supportive people
Customer Service
Quality
Value
We've recently had our rather antiquated bathroom completely refitted by Aquasmith. From the outset, and throughout the whole process, Mitchell provided invaluable support and guidance, helping us to balance the aesthetic and the pragmatic, ensuring that the project resulted in exactly what we wanted. He was able to substantiate our design choices and inform us of the limitations of certain aspirational ideas, providing realistic lead times for materials, and helping us to manage deadlines. The actual work on the bathroom itself was carried out by Mario, who is the most skilled, conscientious, and helpful tradesman I've encountered. Invariably, owing to the age of our house, and the imprecise nature of its construction, there were numerous challenges that needed to be overcome in order to create a flawless finish. Mario was able to solve all of the issues that the house threw at him; tapering walls to straighten tile alignment and accommodate large thermo-regulating controls; moving waste pipes to ensure the floor remained totally level etc. He would discuss every single solution with us to ensure that we were happy with the approaches, and I'm certain that without his level of knowledge and craftsmanship things wouldn't have turned out as perfectly as they have. There was so much support throughout the whole experience, and I think the most reassuring aspect was the trust that was built with Mitchell and Mario. We'll definitely be using Aquasmith again.
Customer in Greater London Posted on 07/11/2022 , work completed 03/11/2022
The trader replied (on 12/12/2022)
Great review, thankyou for posting it. I hope you enjoy using your new bathroom.
Quality Work
Customer Service
Quality
Value
I recently got my bathroom renovated to a high spec. Prior to work done, Mitchell brought me to select tiles and products for the toilet. While he was there he gave me all the advice I needed. Mitchell's team were very professional and extremely friendly. I happened to be away on holiday and the team were in constant contact with me throughout the work and took pictures for me on their progress. They took care of my home and ensured everything was tidy after. Mitchell also helped me get things refunded for things which I didn't need anymore and also additional leftovers. The price may be slightly higher than others but you know you will get quality especially with a company that has been around for so many years. At the end of the work, the team surprisingly gave me a free squeegee. I thought it was a really genuine nice touch which I have never encountered. Well done to the team.
Customer in Greater London Posted on 18/11/2022 , work completed 31/10/2022
The trader replied (on 12/12/2022)
Thank you for posting this review. I hope you enjoy using your new bathroom.
The trader replied (on 12/12/2022)
Thank you for posting this review. I hope you enjoy using your new bathroom.
Great service from a very nice team of people.
Customer Service
Quality
Value
We moved into our current house 23 years ago and the first thing we said was "we must do something about that bathroom". It's taken us 23 years to get round to doing anything but the result was certainly worth the wait and all the research that had gone into it. Mr Mitchell of Aquasmith certainly understood what we wanted and offered excellent advice followed by first class work and a timely completion. Highly recommended and I would certainly use Aquasmith again.
Customer in Greater London Posted on 09/12/2022 , work completed 06/12/2022
The trader replied (on 12/12/2022)
Thank you for posting this review. I hope you really enjoy using your new bathroom.
The trader replied (on 12/12/2022)
Thank you for posting this review. I hope you really enjoy using your new bathroom.
New bathroom
Customer Service
Quality
Value
After some research, I invited Mitchell from Aquasmith to quote for replacing my bathroom. I immediately felt at ease with Mitchell, he was very professional and helpful with various suggestions and options for the work. Although his quote was not the cheapest, I decided to proceed as I had confidence that the work would be completed satisfactorily; I am pleased to say that I do not regret that decision and I am delighted with my lovely new bathroom. Mitchell assisted with the purchase of the new fittings, which was much appreciated and saved me a lot of worry over what I needed to buy. The fitter Jacek was not only extremely good at his job, he was also punctual, courteous and tidy. He worked very hard to get the job completed within the quoted timescale, dealing with electrics, tiling and painting as well as the actual bathroom fittings, in a bathroom with uneven walls and a sloping ceiling! The standard of his work is excellent. An issue with the wrong bath being delivered (beyond Aquasmith's control) was dealt with swiftly so that it did not delay completion. I would have no hesitation in engaging Aquasmith again.
Customer in Hertfordshire Posted on 11/12/2022 , work completed 18/11/2022
Professional, fast and high quality work
Customer Service
Quality
Value
Working with Mitch and his team was an absolute pleasure. We needed to refit our family bathroom and were impressed with Mitch's knowledge and ideas for the layout changes. We had a quote quickly and everything was documented clearly so we had no surprises when the work started. Everything was arranged prior to the work starting and the fitter Jaeck was very punctual, respectful, skilled and clean. The work finished exactly when it was supposed to. We are very happy with the quality of work. Would highly recommend Mitch and his team.
Customer in Greater London Posted on 12/12/2022 , work completed 02/12/2022
Amazing bathroom refurbishment
Customer Service
Quality
Value
I really landed on my feet finding Mitchell of Aquasmith to totally refurbish my 30 year old bathroom and here's why: 1) Started & finished the entire project on time 2) Extremely helpful to me in choosing all the new bathroom fitments 3) Great communication throughout the process 4) Jacek (the fitter) was totally respectful & polite & always on time 5) Works carried out to an incredibly high standard (and I'm really fussy)! 6) Any issues that arose were dealt with swiftly & cleverly 7) All rubbish was removed without any hassle on the last day of the job 8) The bathroom now looks absolutely stunning!! I have no hesitation at all in recommending Mitchell (project manager) & Jacek (bathroom fitter) of Aquasmith - they have done me proud :-)
Customer in Greater London Posted on 04/02/2023 , work completed 18/01/2023
Amazing service
Customer Service
Quality
Value
We are really pleased with our experience with Aquasmith. Our bathroom was almost 30 years old. Mitchell was very helpful with choosing all the new fittings and very quick to respond to questions. Jacek (the fitter) was so polite, punctual and helpful while his attention to detail meant the work was completed to a really high standard. No rubbish was left behind. Our bathroom looks even better than we hoped. We have no hesitation in recommending both Mitchell & Jacek of Aquasmith they have done an amazing job
Customer in Hertfordshire Posted on 07/03/2023 , work completed 07/03/2023
A truly Trusted Trader!
Customer Service
Quality
Value
I can wholeheartedly endorse all the very positive reviews on this site. We were extremely lucky to find Mitchell and his team. He has a very warm and easy manner and always seems to be able to answer his phone immediately; a rare thing, even among trusted traders. Just two hours after his initial visit he emailed a quote which turned out to be accurate. Throughout the whole process he always responded to our wishes and queries; giving very helpful advice and suggestions. He actually made a visit with us to showrooms to help us choose our bathroom furniture and materials; giving us very sound advice. His immense knowledge and experience was demonstrated by how little material was left over at the end. I have to add that I have never seen a more hardworking and skilled craftsman as Mario who fitted the bathroom and completed the work well before the estimated time to an extremely high standard. We now have a really beautiful bathroom which fulfils our every need, and then some. A smooth and painless process from beginning to end. Totally delighted. A truly Trusted Trader!
Customer in Greater London Posted on 31/05/2023 , work completed 30/05/2023
Bathroom Installation
Customer Service
Quality
Value
A very good company. Aquasmith installed a new bathroom to a very high standard and over a short period of time. They maintained good communication throughout the process, and were punctual, reliable and helpful. I would happily recommend Aquasmith to anyone considering the installation of a new bathroom.
Customer in Greater London Posted on 22/07/2023 , work completed 07/07/2023
Amazing Bathrooms
Customer Service
Quality
Value
We have recently had two wet rooms completed by Aquasmith, all I can say absolutely brilliant. Highly knowledged, skilled and professional. Mitchell knows exactly what to do, kept me up to date with the progress of the installation of the bathrooms. First time I have completed work in my house and did not have any doubts or feel stressed. Thank you, love my amazing bathrooms!
Customer in Greater London Posted on 01/10/2023 , work completed 29/09/2023
FABULOUS NEW KITCHEN
Customer Service
Quality
Value
This is the 2nd time I have engaged Mitchell of Aquasmith to totally refurbish a room for me. In January this year it was my bathroom and this August/September, it was my 30 year old kitchen! The results were exactly the same, absolutely stunning work to an incredibly high standard. Started & finished the project on time and with the minimum of mess & fuss. Jacek left everything neat & tidy every day before going home, which was very much appreciated. Communication was excellent, as I was updated continually with the progress of works and what to expect and when. The end result is the flawless kitchen of my dreams and I can't recommend Mitchell & Jacek highly enough - 5* all the way :-)
Customer in Greater London Posted on 24/10/2023 , work completed 15/09/2023