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Endorsed by Which?
Associated Stairlifts Ltd
Opening Hours
Today - 08:00–19:00
- Monday 08:00–19:00
- Tuesday 08:00–19:00
- Wednesday 08:00–19:00
- Thursday 08:00–19:00
- Friday 08:00–19:00
- Saturday 08:00–19:00
- Sunday 08:00–19:00
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
We are a long established independent family-run business with over 35 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.
Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.
We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.
We cover areas like London, West Midlands, East Midlands, Nottingham, Peterborough, Sheffield and many more!
What we do
Disability and mobility
- Stairlifts
- Step Lifts
- Stairlift Engineers
More Services
- we install
- service
- maintain curved and straight stairlift
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
289 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Our whole experience with Associated Stairlifts was flawless from start to finish. My initial contact with Luba in the office was clear, efficient and outstandingly helpful. An appointment time for a pre-installation survey was given immediately as well as a proposed installation date. And all so quickly! These dates and times were honoured and we were kept informed at all times. The actual installation was amazing and handled so professionally by our engineer, Ian and his assistant. They were courteous, friendly and worked so hard and tidily, with minimal disruption. We are so pleased with our new stairlift and the rental option is a real bonus. I cannot recommend Associated Stairlifts enough.
Customer in Oxfordshire
, work completed
Recommended
Amazingly quick service
Customer Service
Quality
Value
On Wednesday 26th August I decided I could no longer cope without a stairlift. We had one some years ago for my husband, now deceased. It was removed after he died. I rang and explained we had one before and asked if they kept the records, as it might mean a survey wasn't necessary. They DO keep the records, and so no survey was necessary. The lady on the phone was very, very helpful, explaining the options, and I decided what I wanted. Much to my astonishment, she told me they could install it 2 days later! A very pleasant young man came exactly as arranged and installed it very quickly - no mess or damage. A great pity more firms don't have this level of customer service. Would highly recommend them.
Customer in Warwickshire
, work completed
Recommended
No stopping my wife with the new stair lift
Customer Service
Quality
Value
Having had Andy to discuss and explain all the options, we soon made our decision and got on with it. The stair lift was fitted within a couple of days. Luke and Sam the fitters, arrived at the correct time. They got on with the work, no mess, and all done very quickly. My wife, she's having fun with the new mobility. Well done all; you are brilliant. Many thanks
Customer in Shropshire
, work completed
Recommended
Spot on install and service
Customer Service
Quality
Value
Stair lift fitted by lunchtime; the engineer was punctual, polite and friendly. He explained the usage and display codes, leaving clear instructions. The build-up to the install was faultless, with no issues; the lift is smart and working well! I would recommend this company!
Customer in West Yorkshire
, work completed
Recommended
Excellent and courteous
Customer Service
Quality
Value
Very happy with the work undertaken. Andrew arrived on time was courteous and knowledgeable and provided a great service. From start to finish the process took 10 days which exceeded my expectations. I would more than happily recommend this company.
Which? Trusted Traders Consumer
, work completed
Recommended
Stairlift
Customer Service
Quality
Value
Very happy with stairlift. Decided upon a rental. Very quick efficient service. Installation was speedy. Excellent customer service. Highly recommend.
Customer in Leicester
, work completed
Recommended
Excellent company highly recommend
Customer Service
Quality
Value
I am extremely pleased with my stairlift, and with the whole service from Associated stairlifts. It is a rented lift and I am very happy with the deal. I was treated with care and politeness at all times - everything was described clearly to me and the product seems thus far excellent. I am more than happy to recommend them.
Customer in Leicester
, work completed
Recommended
Lovely Job
Customer Service
Quality
Value
Gentleman that come to repair my stairlift was very good and did a very good job.
Which? Trusted Traders Consumer
, work completed
Recommended
Great job !
Customer Service
Quality
Value
Turned up exactly on time , he was efficient , professional and did a great job , I would recommend. He left no mess and took away all of his rubbish with him.
Which? Trusted Traders Consumer
, work completed
Recommended
Fast, Professional Installation and Excellent Service
Customer Service
Quality
Value
We recently rented a stairlift from this company and have been extremely pleased with the service. The installation was completed in less than an hour and a half, with the work carried out professionally and with minimal disruption to the household. The installers were friendly, helpful, and efficient, taking the time to explain everything and ensure the stairlift was working perfectly before they left. The stairlift itself works very well and has made a real difference for us. We are very happy with both the product and the service received and would happily recommend this company to others.
Which? Trusted Traders Consumer
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Nya kept us informed of her arrival time and arrived prompty. The work was carried out very efficiently and promptly.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I have used this company for 12 years. Both Sarah at the office and Rees the engineer were extremely helpful. I would recommend this company to anyone who are looking to purchase a stairlift, the service was prompt and Rees cleaned up after himself, leaving the property spotless.
Which? Trusted Traders Consumer
, work completed
Recommended
Great customer service
Customer Service
Quality
Value
The trader arrived on time, repaired the stairlift, and also carried out a service. Keep us informed of the work carried out; I would highly recommend this trader. Brilliant customer service, and I'm very pleased with all work completed.
Which? Trusted Traders Consumer
, work completed
Recommended
A real difference
Customer Service
Quality
Value
My 88 year old mother has been struggling with the stairs for a while so it was decided by the family to get her a stairlift. She was reluctant at first but i must say that the initial survey was excellent with no pressure on her. She decided to rent the lift and it was fitted quickly and with no disruption to her daily routine. The fitter was very good and spent time with her explaining how to use it. The lift has now become very much part of her daily life and a great asset to have. Many thanks to Associated Stairlifts for a great service and reassurance if there are any problems.
Customer in Leicestershire
, work completed
Recommended
Stairlift fitted
Customer Service
Quality
Value
Excellent company, no nonsense, clear on explaining fitting and time it takes to fit etc, no pressure at all, polite and reassuring 😊 qoute on the Monday fitted on the Thursday👍🏻 lovely family run business would highly recommend, very happy.
Customer in Leicestershire
, work completed
Recommended
Easy ride !
Customer Service
Quality
Value
Associated Stairlifts were very helpful from initial enquiry to completion of work . They were very professional, efficient , fitted it quickly and with minimum of fuss . We rent the stairlift which works very well . It’s reassuring to know that rental conditions mean parts and labour in event of breakdown are guaranteed throughout . Cost was very good compared with several other rental companies .
Customer in Greater London
, work completed
Recommended
Exceptional service
Customer Service
Quality
Value
Due to my husband’s failing health we needed to get a stairlift I made an enquiry on line and was contacted by a lovely lady who made an appointment for Andy to visit at our convenience to survey our stairs etc. Andy arrived on time as arranged. What a lovely gentleman. He explained everything we needed to know answered all our questions and not once did we feel pressured into having the lift installed. Of course due to his professionalism we agreed a date a couple of days later for installation Two young men arrived to fit the lift they were polite, knowledgeable and left no mess at all. The lift is very neat and they showed attention to detail They showed us how to work the lift before leaving I cannot recommend this company enough the lift has been truly life changing for my husband and I wish we had done it sooner From start to finish the whole process was seamless We cannot thank Andy and his team enough
Customer in Central Bedfordshire
, work completed
Recommended
Best Thing
Customer Service
Quality
Value
I contacted Associates Stairlifts regarding getting information on a Stairlift for my mother in law. So helpful as I didn’t have a clue, and answered all my questions. Survey was carried out and Installation was a week later and my mother in law is over the moon. Definitely recommend this company. Thank you!
Customer in Hertfordshire
, work completed
Recommended
Reconditioned stairlift
Customer Service
Quality
Value
I can highly recommend this company for a stairlift. From the very first enquiry to fitting the stairlift everything went smoothly and great communication. The stairlift has enabled my dad to now get upstairs safely.
Customer in West Northamptonshire
, work completed
Recommended
Prompt arrival, top class work.
Customer Service
Quality
Value
My Acorn 180 Curve stairlift broke down with what I now know was an overspeed governor fault with broken bearings and wheels. The engineers arrived promptly on a friday afternoon before a bank holiday but had to remove the carriage from the track and take it to their workshop to fix it. They put in new parts and returned it a few days later and it is now working perfectly. Throughout it all their engineers were quiet, clean and competent and I was kept fully informed at all times. Considering the work involved, the final bill was a lot less than I was expecting and I would not hesitate to recommend Associated Stairlifts to anyone who needs stairlift services.
Customer in Worcestershire
, work completed
Recommended
Efficient fitting
Customer Service
Quality
Value
The company was chosen after carrying out a review of providers. Their whole attitude to the product is customer based, with value high on the agenda. The fitting team were pleasant and competent in their approach to construction of the lift on the stairs. On completion they cleaned up and explained the operation and what to do to ensure ongoing functionality. I would certainly recommend them to anyone requiring a lift for a family member with mobility problems.
Customer in Cambridgeshire
, work completed
Recommended
Couldn't Fault them
Customer Service
Quality
Value
Luke fitted it and we couldn’t fault them in any way. My wife’s friend had one installed a few years ago and she was really pleased with it, so we went directly to them rather than shopping around for prices. Everything was excellent from start to finish — they were quick with the payment and the installation, and they provided a clear paper trail for everything throughout the process. They were excellent throughout, and we’d definitely recommend them as well.
Which? Trusted Traders Consumer
, work completed
Recommended
Stairlift installation
Customer Service
Quality
Value
Installed a stairlift at my parents property. Excellent service, job completed on time as per specifications and included a quick demonstration as to how to use it. Would highly recommend associated stairlifts and the engineer Rory.
Customer in Derbyshire
, work completed
Recommended
Excellent customer service
Customer Service
Quality
Value
My 90yo cousin is absolutely dependent on her stairlift, which she had fitted last year. Last Friday evening it failed late evening. Calls to Associated Stairlifts led to an emergency call out on Saturday 16th. The engineer fixed a couple of technical issues in a warm and friendly way, even though he'd just driven from Peterborough in difficult weather. My cousin thought it wouldn't be fixed till the next week so she was delighted. Well done, Andy Lewis and his team.
Customer in Worcestershire
, work completed
Recommended
Prompt and Professional Stairlift Repair
Customer Service
Quality
Value
I can’t fault the service from Associated Stairlifts. After my mother-in-law accidentally jammed her walking stick into the stairlift mechanism and broke it, I contacted the office to arrange a repair. The office staff were quick to respond, extremely polite, and very reassuring. They arranged a repair promptly, and by the very next day the stairlift was fully fixed and working perfectly again. A genuinely efficient and professional service from start to finish. Highly recommended!
Customer in Warwickshire
, work completed
Recommended