Associated Stairlifts Ltd

My daughter and I called into their premises without a prior appointment and were shown a range of stairlifts by a very nice lady, who was warm and welcoming. She discussed the options to ensure that the stairlift would meet my personal needs and was able to quote a price. An appointment was made for our stairs to be measured. The man who came was helpful and discussed a date for the fitting, on a date which was suitable to me. The fitter arrived at the time arranged and after fitting it, explained how to use it. He tided up after himself and he too was very polite and helpful. I am extremely pleased with the stairlift and can highly recommend this company.

Very reliable from start to finish. Everyone very helpful on the telephone answering my questions. I was kept up-to-date at every stage of the job. I live 200 miles away from my parents, so I was organising everything from a distance. The installation of a Stair Lift couldn't have gone better. Even the recommendation of a plumber to move the radiator went smoothly. My Mum and Dad are very pleased.

Initially emailed Associated Stairlifts on a Sunday to enquire about the possibilities of having rental stairlift for my 91 year old mother. I receive an email back the next day and a telephone call from Eve. Eve was very friendly and polite and extremely helpful. She talked me through the options and pricing, explaining things clearly. Having arranged to supply measurements and some photographs, Eve contacted me again upon receipt of them and after confirming things with one of the engineers a date for the installation. The whole process from enquiry to installation took no more than 10 days. The fitting was carried out in a timely manner with no mess and very promptly. We were extremely pleased with the service we received. The lift is running smoothly and my mother is finding it easy to operate. Thank you to all at Associated Stairlifts for a first class service to date.

My wife had an unexpected stay in hospital and now needs help to climb the stairs. After a frustrating time contacting the usual big name companies I did some Googling and found Associated Stairlifts. What a difference, I visited the showroom and all the various options were clearly shown, my options discussed and the equipment demonstrated. There was no pressure and the pricing was clearly laid out. After confirming the details with my wife an order was placed and installation was scheduled for the following week. The engineer was helpful, competent and explained everything to me. He cleaned up and there was no mess left. It has been a trying time but Associated Stairlifts were courteous, professional supportive and did what they said they would do, all for a very reasonable price. Service as it should be. If you need a stairlift make sure to contact then to get advice and a quote.

After a road accident, I needed a temporary stairlift while my legs heal. I chose Associated Stairlift because they were helpful and professional from the start. Their rates for rental are very competitive and the lift was fitted within a few days. Great service and helpful staff at every stage, highly recommended.

Telephoned Associated Stairlifts to discuss possibilities of having rental stairlift and the lady at the end of the phone was extremely helpful. A date was fixed for survey in a short space of time. Survey carried out to my satisfaction and a date for fitting in less than week was arranged. The fitting was carried out in a timely manner with no mess and very promptly. We were extremely pleased with the service we received. The lift is running smoothly.

The time had come where a stairlift would enhance my mobility within my home. I took my time to research different company’s and read all small print in the details. I booked some different companies to assist in my decision. I knew what questions should be asked by the company’s I had invited to assist in my purchase. I was surprised that not all the information was straight forward a straight answer would have been the knowledge that was required of the salesman. The variation of different quotes for same product puzzles me as they had to think about price not the right feedback I was expecting and the various questions that were not addressed fully. So when the gentleman from associated stairlifts came to our home straight away he introduced himself told us about his company was very knowledgeable and consistent in his answers. I had done my research into stairlifts and was amazed at the full level of knowledge he had picking up small problems that needed slight adjustment. The way the gentleman knew straight of his head the way the stair lift would fit. It was a really great incentive to listen to him and knew he was a dedicated and professional company. We knew within a few minutes of being in our home we would be happy to have his company install our new stair lift. He chatted about everything his knowledge was truly positive and this is because he was very passionate about getting me the right product. Asking about price straight off the top head no need for pen paper.

We cannot be happier with the service we received from Associated Stairlifts. During all our contacts with the office staff we were met with nothing but patience, understanding and the reassurances we needed to guide us, as a family, through this totally unfamiliar situation. Within two days, the surveyor, Rob, did just that, a site survey with no hard sell, just treating my father with the kindness and patience he deserves in his own home. Only two weeks later the installation engineer, Ian, worked wonders to quickly install the stairlift within two hours. He explained how to use the lift clearly and tidied up after he had finished, taking any rubbish with him. My father is a completely different person with his independence restored!! Thank you Associated Stairlifts!!

From the first contact they were efficient and helpful, they were able to fit the curved stairlift only a week or so after I enquired, the workmen were quick and tidied up afterwards. And good value for money. Thanks for a great service.

After my father passed away we needed to have a stairlift removed. Most firms, including the original installers, wanted to charge for this. After a little searching I established contact with Belle who simply asked for some pictures and basic details from which she confirmed that free removal could be arranged, and that I would receive a payment as well. An appointment was made and Jack turned up promptly. He politely and efficiently removed the stairlift, ready for it to go and serve someone else in the future. By the time I returned home the money had already been paid to my account. Excellent communication and service throughout all our dealings.