Associated Stairlifts Ltd

My Acorn 180 Curve stairlift broke down with what I now know was an overspeed governor fault with broken bearings and wheels. The engineers arrived promptly on a friday afternoon before a bank holiday but had to remove the carriage from the track and take it to their workshop to fix it. They put in new parts and returned it a few days later and it is now working perfectly. Throughout it all their engineers were quiet, clean and competent and I was kept fully informed at all times. Considering the work involved, the final bill was a lot less than I was expecting and I would not hesitate to recommend Associated Stairlifts to anyone who needs stairlift services.

The company was chosen after carrying out a review of providers. Their whole attitude to the product is customer based, with value high on the agenda. The fitting team were pleasant and competent in their approach to construction of the lift on the stairs. On completion they cleaned up and explained the operation and what to do to ensure ongoing functionality. I would certainly recommend them to anyone requiring a lift for a family member with mobility problems.

Installed a stairlift at my parents property. Excellent service, job completed on time as per specifications and included a quick demonstration as to how to use it. Would highly recommend associated stairlifts and the engineer Rory.

My 90yo cousin is absolutely dependent on her stairlift, which she had fitted last year. Last Friday evening it failed late evening. Calls to Associated Stairlifts led to an emergency call out on Saturday 16th. The engineer fixed a couple of technical issues in a warm and friendly way, even though he'd just driven from Peterborough in difficult weather. My cousin thought it wouldn't be fixed till the next week so she was delighted. Well done, Andy Lewis and his team.

I can’t fault the service from Associated Stairlifts. After my mother-in-law accidentally jammed her walking stick into the stairlift mechanism and broke it, I contacted the office to arrange a repair. The office staff were quick to respond, extremely polite, and very reassuring. They arranged a repair promptly, and by the very next day the stairlift was fully fixed and working perfectly again. A genuinely efficient and professional service from start to finish. Highly recommended!

Today this company fitted a stairlift for us the engineer Rory completed the job and explained how to use,I would recommend this company very happy customer.

Making a decision to have a stairlift fitted in my home, I contacted my brother to ask which company he had used to supply and fit his stairlift, he replied that he had used Associated Stairlifts of Oadby, and added that he could not recommend them enough from his first enquiry to the finished job they were absolutely first class. I therefore made contact with them and spoke with a lovely helpful lady on the telephone, who within 10 minutes of my putting the telephone down had emailed me a brochure, she also very helpfully made an appointment for a surveyor to visit me on the 27th November, she also asked me if I wished to have a provisional fitting date booked should I accept the quote, which I agreed to this being the 2nd December. The surveyor arrived on time and was absolutely first class, everything was explained clearly, costs and options were also explained and not a hint of any pressure selling whatsoever, in fact an incredibly interesting and satisfying experience, needless to say I booked his services. I was also offered an earlier fitting date of the 1st December which I accepted. On the morning of the 1st Rory the fitter arrived with his assistant, and they were exemplary in their work methods, and within less than two hours the stairlift was fitted and a demonstration given. I am happy to say that this company’s representatives from the lady on the telephone, the surveyor and the fitters epitomised all that is good in excellent customer friendly care. Thank you.

Really good family firm everything explained and very clear on the total cost. Wonderful service from the lady who answer our inquiry to the completion of the work. Very please with the stair lift.

I commissioned Associated Stairlifts on behalf of an elderly relative. Planning and installation of the stairlift was done professionally and with great care so that an elderly lady was inconvenienced as little as possible. The engineers were on time, courteous and careful. My relative loves the stairlift and wishes she'd had it years before! Associated Stairlifts were excellent communicators and did everything they promised. Great service and value for money all round. .

Recently had a stairlift installed and had prompt , polite , informative and helpful advice from beginning.

From the first call enquiring about stairlifts to Andy arriving at the house and doing the measurements , and Luke and Jo fitting the stairlifts the service has been A1 . Would highly recommend this professional company . Friendly , no hard sell and all work finished as promised .

My installation took place on 20th as scheduled and I would like to commend all at Associated Stairlifts for their professionalism. Minor changes in the appointment time were communicated to me, well in advance. The fitters arrived on time and were efficient, tidy and courteous. The product is excellent. Michael Earl

Andy did the survey for my dad's stairlift. Very friendly and professional with no " hard sell" Stairlift was installed / fitted on wed 5th March by Luke and Jo. Very professional and efficient. We asked numerous questions too. We were recommended this company by a friend and would certainly recommend to others.

First time I’ve used the service since they installed the stair lift, they arrived on time and carried out the work in a very professional manner. The engineer was very friendly and helpful, I would recommend this company to all people requiring a stairlift.

Associated Stairlifts are a family-run business. They are very reliable, efficient and kind on your pockets. Didn't have to wait for a long time after we decided to go ahead. Work done really quickly. Installation and demonstration were done in under an hour. Very happy with everything.

I've just used Associated Stairlifts to supply and install a stairlift at my Mum's. From the start (initial visit last July) to the finish (Friday before last) the whole experience was hassle-free and the service was excellent. The lads who came to do the installation were quick, efficient, professional and courteous, and had finished the installation in 2 1/2 hours. The result is great and my Mm can now get up and down stairs so much more easily than before. I would definitely recommend them for anyone considering a stairlift.

Recommended by a work colleague initial contact was made via their web portal. Measurements and a few photo's uploaded followed by a very efficient phone conversation with office staff produced a suitable date of install and covered pricing etc. The installation day went extremely well with the guys very polite clean working and by the time they had made firm friends with our German Shepherd. Excellent experience and highly recommended.

Contacted on line re stairlift. Very helpful young lady quickly answered all my questions, and a friendly and very helpful surveyor came to measure up within a couple of days. Four days later two polite, quick and very tidy workers came and the stairlift was installed within an hour. Would recommend this firm to family and friends. A very happy customer.

I was very impressed with the courteous staff and even more so with the fact that they were not pushy for the sale and therefore were patient with us. The fitting was done quickly and efficiently and I would therefore recommend them to friends and family. Thank you for the work done. Hope you can go on providing help for many others stress free!

Contacted via online inquiry to get stairlift fitted asap. Call back later the same day & after a few questions was sorted with a rental option & surveyor appointment within days. Very polite surveyor came & measured up to confirm fit. Four days later, an engineer was here to fit a very tidy stairlift. Rory was very polite, friendly & a really quick & tidy worker. The stairlift was completed within a couple of hours. Very happy customer.

I have used associated stairlifts before about 2 years ago, and found it to be as it was then, reliable, efficient and would recommend them to anyone in need of a stairlift.

Thank you for a really good job done. Delighted. Good engineer to look at the chair needed and an excellent fitter.

Great service, arranged the removal of my mums stairlifts as we are having to sell her property. Belle in the office emailed back promptly to arrange the collection and the engineer Rory removed the stairlift without any issues and it now looks like there was never one fitted which is great. I was paid very promptly, hopefully the parts will be used to keep someone else in their house as long as possible. Great service that made life just a little bit simpler.

We were very impressed with the overall information and workmanship regarding the installation of the stairlift. Everything was very professionally done and we are very happy with it.