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Endorsed by Which?
AST Services Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
AST Services Limited was established in 1995 by Tony Tucker a former lift and escalator engineer. Tony has spent a total of 39 years in the lift industry, the last 28 specifically working with domestic stairlifts. The combined stairlift experience of our two most senior engineers totals over 40 years! Although a small friendly company with a highly motivated and dedicated team, we easily match our larger competitors in terms of experience and ability. Being a small company with excellent experience means we can give unrivalled levels of service both during the installation phase and the subsequent maintenance of your stairlift.
To date, our customers include cancer care hospices, local authority social services, MacMillan Cancer Nurses and Occupational Therapists as well as charitable organisations such as the Royal British Legion and Motor Neurone Disease association.
What we do
Disability and mobility
- Stairlifts
- Stairlift Engineers
More Services
- we rent and sell both straight and curved stairlifts.
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.9
126 reviews
Recommended
Recommended
by 100% of customers
Sort by
Brilliant work on a very difficult staircase
Customer Service
Quality
Value
Ricky arrived on time and explained exactly what the job entailed. He was very friendly, helpful and hard working. My staircase is very steep, narrow and has 2 curves. He persevered and did an amazing job. Everything was left clean and tidy. Such a nice man too and would definitely recommend him. The stairlift has enabled me to access my upstairs rooms without the difficulty I was having. Job well done and thanks.
Customer in Berkshire
, work completed
Recommended
Amazing service for installation of chair lift in home
Customer Service
Quality
Value
ATS Services provided a fast, professional and friendly service within a few days with immediate assessment followed by an excellent installation of a stair lift. Their expertise was faultless and quick. They could not have been more helpful, with an ability to be versatile and adjust to the environment they found. They went far beyond the job itself to ensure all was well. The company understands disability and care needs. They did not leave until they had taught the user, spending time familiarising him on the best techniques for use. They are a rare example of proficiency, knowledge of their craft and empathy. They are honest and upfront, keeping costings reasonable and providing all the necessary detail. We feel they cared about us which is rare and we feel we have made real friends. A cuppa tea every once in a while kept them happy too.
Customer in Oxfordshire
, work completed
Recommended
Very, very happy customers!
Customer Service
Quality
Value
From the initial contact with AST services to the fitting of the stairlift our experience has been excellent. Jason and his colleague Adam are a credit to the company. So efficient, helpful and patient and two really nice guys. Amazingly there was very little noise and no mess at all! We didn’t have to wait long at all for the stairlift and it has made a huge difference to the quality of life of my elderly mother. Thank you so much.
Customer in Hertfordshire
, work completed
Recommended
Ryan installed a stair lift for my parents
Customer Service
Quality
Value
Ryan fitted a stairlift for my parents. He was very professional and showed great empathy. He is a credit to AST and would recommend him to anybody requiring this service. He quoted and fitted in less than a week, very impressive service.
Customer in Berkshire
, work completed
Recommended
Excellent service, highly recommended
Customer Service
Quality
Value
Highly recommending Jason and the team at AST. They installed a complicated 4-bend stairlift for us doing a fantastic job to respond to our sudden change in circumstances. They couldn't do more to support us. The stairlift is robust and well built. They explained it all to us and were patient and kind to my deaf, elderly dad.
Customer in West Yorkshire
, work completed
Recommended
Good installation, excellent friendly service and ongoing support
Customer Service
Quality
Value
We would like to thank AST Services for our stairlift which has been invaluable. I have waited six months before writing this review to allow time to give a true reflection on the reliability of the Brooks Stairlift and the ongoing service support provided by the AST Team. I am 100% satisfied with everything from the initial survey that was carried out by Ricky who has vast experience with these products, to the installation, to the friendly and efficient ongoing service support provided by Ricky & Ryan. The AST Team are easily contactable should you have any queries or concerns relating to the product that they have installed.
Customer in Berkshire
, work completed
Recommended
A memorable experience for all the right reasons
Customer Service
Quality
Value
From my first enquiry to last contact, AST Services provided a level and quality of service rarely seen these days. At a challenging time I took a deep breath and started making calls believing I was about to enter a dark world of pressure sales, huge expense and frustration. How wrong I was. My initial call was taken by Jason who was knowledgable, genuinely keen to understand our situation and provided straightforward information on options and costings which gave me confidence. He said he would message his colleague who covered my area. Five minutes later Ryan called, said he was nearby and would visit straight away. Ryan arrived 20 minutes later, measured up and explained stairlift, cost and service options clearly. We felt comfortable to proceed and he returned the next day to complete the installation of a straight stairlift with hinged rail and auto swivel. Prior to leaving he outlined emergency and out of hours arrangements and responded promptly when I has a query the next morning. I also called him error without knowing I’d done so and my call was returned straight away to check that all was well (sorry Ryan!) I feel this bodes well should I have need for out of hours help. Ryans work and presence in our home was a ray of sunshine at what was a very difficult time. I cannot offer a single piece of constructive criticism, 10/10, nailed it!
Customer in Surrey
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
AST fitted a stair lift for my parents nearly a decade ago. We have had nothing but positive experience with them. They are reliable and trustworthy and have always responded quickly whenever we have called them. I couldn't recommend them highly enough.
Customer in Greater London
, work completed
Recommended
Happy customer
Customer Service
Quality
Value
I purchased a stairlift from AST some 10 years ago and the service has been excellent every year since. I have recommended them to others including family members.
Customer in Greater London
, work completed
Recommended
Awful experience
AST was recommended to us by friends we had met at a support group and they had had a very positive experience of AST buying a reconditioned stair lift. There was no pressure sales when the representative came to measure up and this part of the experience was positive. It is also nice to use a local company. We phoned on 22/4/23 and they said they could fit on the 24/5/23. I asked what the difference was between the rental and buying a reconditioned and was told that the recondition are less than 3 years old and rental more than 3 years old. We opted for a reconditioned. When the man came to fit it on the 24th as agreed, he put the rail on our stairs and I was shocked as it appeared dirty inside the track. Inspecting it, it contained a lot of carpet fluff and dust from previous owner(s) as well as pine needles and there was also rust. The fitter explained that the motor and seat are less than 3 years old but the rail is whatever they have. Appalled we rejected the stair lift and bought a new one from another company. We did not lose any money as they did not ask for any upfront. However, I am very concerned, as whilst I am not vulnerable and felt able to reject their dirty and in what appeared to be very poor condition stair lift, many in their client base will be very vulnerable.
Customer in Hertfordshire
(Reviewer did not use service)