BBH Plumbing

I arranged for a repair to a leaking pipe on Sunday 14/01/24. I was quoted £250.00 which was a very high figure but because it was an emergency I accepted the quotation. After the repair was carried out on the Sunday I found the pipe was still leaking as the repair had not be completed properly and also the stop cock was positioned incorrectly which prevented me replacing the shelf back in the cupboard. I phoned back that Sunday and the plumber agreed to come back on Monday 15/01/24. However due to traffic delays he eventually returned on Tuesday 16/01/24. The plumber raised an invoice no. 3536 on 14/01/24 for £250.00 as per agreed quotation and when he attended on 16/01/24 he asked if I had received the invoice. I confirmed that I had and settled the account for £250.00 on 17/01/24. I was very suprised to receive a duplicate invoice with same number 3526 dated 14/01/24 on 21/01/24 but for £325.00. I replied on email dated 21/01/24 pointing out that there must be an error in his accounting system. I received further email on 13/03/24 stating that £75.00 was outstanding as per invoice no. 3536 which was the third invoice raised with the same number 3536 and was clearly incorrect. I emailed reply on 13/03/24 stating that I did not owe any money and would they stop raising invoices and confirm to me that there is no money outstanding. I have never received a reply to my emails and find it extremely stressful to receive invoices for work that has not been carried out.

James at BBH plumbing was absolutely brilliant! He was reliable, efficient and went above and beyond what I asked him to do (e.g. tightened the Ubend on a leaky sink). I highly recommend James who also fitted a hot water tank and thermostatic tap for me in addition to the Boiler installation.

Very impressed. James came at the time and date specified. He serviced my boiler and had a professional, helpful and approachable manner. I will use James again and can recommend him.

Very good, great advice on selecting the best boiler to replace our existing with broken heat exchanger. Very neat installation within our existing utility cupboard. Work done was of high quality with clear attention to detail, full power flush, new Viessmann boiler, new pump and expansion vessel. Would highly recommend.

James gave reasonable quotes and was able to replace our taps quickly. No fuss and great job. He appears very busy though and it can be hard to reach him via whatsapp sometimes.

We needed a replacement syphon & valve for a WC which was in a constricted space and so too complex for DIY. Having found BBH on this Trusted Traders site, I was pleased that he was able to come at short notice and provide his hourly rate in advance. This was particularly appreciated as, after I contacted them, there was a leak from the toilet’s water supply. James arrived early the next day and gave valuable advice on options and fitted a new flush system very efficiently. All was tidied up afterwards and old fittings were taken away. Excellent service and I would have no hesitation in recommending BBH. Thank you, James.

Had a replacement boiler and soil stack installed by BBH plumbing, arrived when they said they would (even for the quote which is a good sign with a trade) during the quote was quite positive about the job and doing it the way we wanted and would work best for us rather then what suited them best like some others that quoted. very happy with the work done very neat and tidy finish and all the old stuff removed so nothing for me to deal with will be having BBH back to do some other works in the future.

James attended my home to service my boiler and underfloor heating. I cannot praise or recommend him enough. He arrived early, which was a bonus. He was tidy. Also gave us advice regarding the system. Great communication. And a very reasonable price. He was very friendly and polite. Excellent Job. Will definitely be recommending when someone asks me if I know a good plumber / heating engineer. Thank you James.

I called James to address a Sink leak and also wanted to change a Douche Spray and the Toilet Unit, after initial assessment he agreed to visit and fix all this, he was prompt and his suggestions were of value too. He visited my place with all his equipment. He completed the agreed work and charged me a reasonable price too. His quality of work is commendable and post fixing i contacted him too as there seemed a leak but turned out that the tap wasn't closed properly but he was helpful in suggesting options. I can say i recommend his services as he knows his stuff well and is reliable too. Will definitely use his services next time.

Our boiler broke, James came and looked at repairing. With the boiler being more than 20 years old he correctly suggested we needed a new one. He came on the date agreed for the price agreed. There was a minor fault with a component which he came back and rectified immediately. He was a pleasure to deal with and the quotation and invoice was seamlessly email to me. I would thoroughly recommend James.

James arrived on time, fixed the problem quickly, left the area clean and tidy and charged me the amount he said he would.

Just called on the phone to book a call out for a boiler error code and James was kind enough to walk me through fixing it without taking advantage of my naivety. Will definitely save his number for future plumbing work!

I have no hesitation in recommending James. He has just installed our replacement boiler. He arrived when he said he would, is courteous and professional and his work is very tidy indeed. He also sorted out some problems which another large plumbing firm had failed to resolve. There were no nasty surprises in his bill. Good job, James!

James has done our annual boiler maintenance for two years now. He shows up exactly when he says he will, he answers all of my questions and wonderings, and his price is competitive with everyone else out there. I appreciate his promptly emailed invoice. He gave me an estimate for some additional work, and that too was reasonably priced and professionally presented. No question that I recommend BBH Plumbing and James' work. Great stuff!

Asked James to fix a leaking kitchen tap in my rental property. He visited the property and then sent an email to say that I would be better off replacing the tap. I bought the tap and was courteous enough to call him again to install it - I could have called anyone else. He replaced the tap but then sends me an invoice for £144 as he had to make two visits to fix the tap by replacing it. I would have preferred to have the tap repaired and not replaced but obviously it was easier for him to have me replace it and charge me twice for the call out. Tap was £50 and the labor cost was almost thrice as much. No upfront communication about pricing was received.

I found James on this website and agree with all the reviews. He provided us with a solution to increase our water pressure and have multiple showers which exceeded our expectations. A super solution and price that was 60% cheaper than other quotes. James is a hard working and very professional. Would highly recommend him.

We just moved into a new home and needed Water Filter, Water Softener, and Bathroom amenities fixed. James was quick to respond to my first phone call and came to visit in a couple of hours. Generated a quote the same day and was available to get to work in 2 days time. James workmanship, cleanliness and dedication is admirable. Very happy with the work conducted. Will definitely be calling on his expertise again. Would recommend him to anyone.

James was on time for two appointments and for doing the work. I had an old conventional boiler exchanged for a combi boiler, a washing machine moved from kitchen to cloakroom, and other small jobs done. I liked the fact that James discussed what I needed, gave the estimate and did the work himself. He was informative, quiet, hard working, careful of my property and cleaned up after wards. What more could I want. I would certainly use him again.

Myself and my wife purchased our new property when we quickly realised we didn't have a boiler that functioned and wasn't sure if it had to be fixed or replaced. a friend from my work recommended James, i called him so he could give us a quote on what work had to be done and within 24 hours he was at our property. after we got back from holiday i booked James in and from his first day of the work he quickly got done to business. he is a charming, and genuine down to earth nice guy. he put mine and the wife's mind at ease and nothing was too much trouble. I would recommend to family and friends again and again and the main reason being he is a top professional and nothing was too much trouble.

Contacted for a broken toilet cistern which flooded the house. James gave good advice over the phone and arranged to come round the following day. James arrived when he said he would, and got straight on with the job and soon had the cistern repaired and working order with no mess left behind . Impressed with knowledge and skills and would have no hesitation in recommending him, will definitely use his services again.

Within 24 hours of me asking him for a quote to flush my central heating system James had arrived, completed the work expertly and left. I'd certainly recommend BBH plumbing to anyone wanting an efficient service at a reasonable cost.

Encouraged by his average score of maximum stars and that his location was local I contacted James in the morning and he came the same day and I found him to be friendly,considerate of our carpets and very efficient in carrying our a repair to our kitchen sink. I shall have no hesitation in recommending him to our friends.

The job was carried out efficiently from start to finish. James was prompt in responding to my phone call, quoted a price which I was happy to go along with, fixed an appointment for the job, arrived on time and was professional, courteous, clean and tidy. So happy to have finally found someone who is honest and did a great job. Would definitely use him again. Highly recommended.

James was friendly, fast and efficient, he provided a high quality service. No issues, in fact he resolved some pre-existing issues that I had that thought had to be worked around. Reasonably priced quotation. A pleasure to do business with will definitely use him again for any other plumbing work.

Due to a leak in our (very old) UFH system, we needed it (and the tiling) removed and a new system installed and then re-tiled. It's a bit more complicated, as this we needed a 'wet' system for suspended floors - without any build up of floor height. James was able to advise on the correct system to ensure all our demands were met. We were expecting the quote from a 'Which? Trusted Trader' like James (BBH) to be higher than other plumbers that were word-of-mouth recommendations - but his quote was the best. Despite providing the best quote, he carried out the installation expertly, even ensuring that the manifold and pipes were sited to minimise use of space behind the cupboards. He encountered unexpected problems with our old building/plumbing, but he never said, "this is going to cost more". He also finished exactly on time. I'm so impressed by this young and very well trained plumber, that I'm recommending him to friends and family - something that I normally don't do.

The trader came the same day and was even 5 minutes early. Fixed my hob. Very pleasant and personable man. Highly recommended. Would use him again .

Contacted James after reading the reviews here. He responded quickly and we fixed a date and time. He showed up pretty much bang on time, fixed the outside tap and replaced all the piping under the sink which were the two problems. All done quickly, left no mess. Decent bloke, would recommend and use again.

We located BBH Plumbing on Which? Trusted Traders. James was one of three we asked for the quote and his was one of most comprehensive and competitive/ acceptable. An excellent service, from providing a speedy quote to a removal of old boiler and successful installation of new one with high tech controls. He also replaced a couple of radiators. James was polite, efficient, very knowledgeable. He kept us informed and answered all the questions. Job was completed within quoted a timely period. I would definitely recommend him to all my friends. He was a pleasure to work with. Caroline

I phoned expecting at least a couple of days wait but he came within the hour, with a new (almost identical) replacement tap as the ceramic washer had gone in mine. The tap was screeching awfully all the time and dripping as a result. He helped me identify that there wasn't a set stopcock for the house, as well as fitting the tap, and fitted an isolator for the cold tap and then I asked if he could stop the towel rail radiator from leaking as the piping was a bit short I think, so he did that despite the fact it wasn't part of the original job. I was very impressed. I am usually wary of traders as have had many cowboy incidences but this guy knows his stuff, gets the job done swiftly and effectively and was clean and tidy to boot! Highly recommended. I think his name is James.

James is a really nice and courteous guy, clean and tidy with his work. Very professional and knows what he is doing. Very good value as well. Would definitely recommend.

Recently used James to install new thermostat, central heating controls and replace pipework. Always arrived exactly on time and carried out all the work diligently. Competitive pricing and excellent professional service. Would definitely recommend James to carry out plumbing / central heating jobs.

James recently came to install a new combi boiler and radiators for my house and was very efficient and finished the entire job very quickly. He left my house clean and tidy. Always arrived on time and was very polite. Would highly recommend to others.

James came out to see me promptly and arrived on time to sort out a leak in the bathroom. He was very polite and respectful. Diagnosed where the leak was coming from quickly and mended it efficiently. He left the place clean and tidy and I felt his charges were very fair and would have no hesitation in using this extremely helpful and polite man again and would highly recommend him to friends and family.

James completed the work - replacement of a leaking shower pump - very promptly and efficiently. I will definitely contact him when I need plumbing work done in the future.

James did a really good job replacing a number of dripping taps for us, at a modest cost. He was a very pleasant young man to have in the house, very polite, careful and left no mess. He even did an extra tap for us while he was here. Thoroughly recommended.

Faced with a leaking ceiling, BBH came the same day I called, arrived early and sorted the problem quickly. Reasonable charges - will use again.

Excellent. Replaced faulty fan in boiler and a central heating pump. Efficient, knowledgeable, tidy, quick to respond and reasonably priced. A thorough decent chap who I have no hesitation in recommending.

I am delighted with the work James has carried out. He fitted new gas pipes and stand alone gas cooker and new gas boiler. He kept me informed throughout the time he was working about what he was doing. He was efficient and polite and left everything neat and tidy when he had finished the work. Nothing was too much trouble for him. His prices in my opinion are extremely reasonable and I confidently recommend him to others.

James Deacon fitted a new boiler in my property. He was prompt, polite and efficient. My kitchen was left clean and tidy and I would have no hesitation in recommending him to friends and family

We had a faulty radiator which James fixed for us. He was punctual and polite and great value for money. Will be recommending him to our friends

Jamie was recommended by work colleague as I had problem with banging/tapping noise in our water pipes. Three previous plumbers failed to find the problem, Jamie located and fixed the problem in minutes! Following that we asked him to install a new bathroom for us, this was completed very competitively, on time with excellent workmanship. Jamie's is extremely professional, knowleable and honest and have recommend him to friends and neighbours.

Prompt and friendly service. James got to the root of the problem extremely quickly and was able to solve the issue right there and then. Clearly a very knowledgeable guy, I would definitely ring James if I had any problems in the future and wouldn't hesitate to recommend him to others.

The best plumber I have ever met, went the extra mile to help, was on time everyday and was very friendly, I have had him do a lot of plumbing work recently and very trustworthy, highly recommend!!!

Various plumbing jobs carried out. Always on time, helpful and gets the job done,

Had builders in and they left my house with wires hanging and in a terrible mess on a Friday evening. I Got James number from a friend and he came around first thing on a Saturday morning and made it safe. Outstanding service and I would highly recommend him.