Endorsed by Which?

BeeXpress Plumbing And Heating

4.9

171 Reviews

Opening Hours
Today -
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–18:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

BeeXpress is a professional plumbing and heating engineer company based in North West London.

We only employ fully qualified gas engineers who have many years experience to attend to all of your plumbing, heating and gas problems.

We do everything from replacing tap washers to designing and installing heating systems.

We can also advise you on the best Smart Controls to be able to control your heating from your phone.

You won't be shocked by the bill as we charge fair competitive prices and have many repeat customers who are extremely happy with our services and local recommendations. We even offer a guarantee that all costs and charges will be clear and competitive, with nothing hidden or added on at the end.

It’s really important to us that YOU are happy.

We are extremely proud to have been able to register as Which Trusted Traders and will work hard to ensure that you, our customers, believe that we deserve this title.

What we do

  • Plumbers

  • Heating contractors

  • Boiler, central heating and gas engineers

  • Renewable energy

    • Air source heat pumps
  • More Services

    • bolier repairs
    • main water installation
    • install gas cookers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
171 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Ben and the Evohome system he installed are game-changing!
Customer Service
Quality
Value
I found Ben through the Honeywell EvoHome register of installers after our original plumber didn't have sufficient controls training and messed it up. After an initial visit and quote, Ben and his colleague repaired the mess and reinstalled it all in one go. I came home to an amazing system that gives us full control over every room in our house, whether underfloor or radiator heated and the hot water. Combining the control of Evohome with the smart meter and display we got free from our utilities supplier, this really is a revolution. My wife and I can also control every part of the house whilst away from home with the phone app, it is incredible. BeeXpress did a quality job installing a modern system precisely, cleanly and quickly. Ben followed up for feedback to check how we were getting along with it. A class act.
Mark Adler Posted on 08/12/2017 , work completed 08/12/2017
The trader replied (on 12/12/2017)
Hi Mark, Thank you for the wonderful review. We take installing quality products for our customers very seriously so make sure to invest time in training and updating our knowledge to better serve our customers. Looking forward to hearing more about the savings your making by using the Evohome.
Fixed our cold house
Customer Service
Quality
Value
Ben came out on a Sunday at short notice when our heating failed on a freezing cold weekend. He found that the pump had failed, went out and got a replacement, fitted it and tested the system to check that all was OK. We’ve used Ben before and, as ever, he was courteous and helpful and we’d recommend his services.
Sue Coleman Posted on 26/11/2017 , work completed 26/11/2017
The trader replied (on 12/12/2017)
Hi Sue, We always try our hardest to get our customers heating system up and running 1st time so were happy that we found a shop open on Sunday with the necessary parts. Thanks for inviting us back into your house!
Finally, a plumber I can trust!
Customer Service
Quality
Value
Ben at Beexpress came and helped me with a leaky boiler. He also explained how it works and if it continued to leak (which it hasn't) what might be plan B. With many plumbers I often feel I am being taken a bit for a ride and I did not feel this with Ben. Thank you!
JennaRae Posted on 22/11/2017 , work completed 22/11/2017
The trader replied (on 23/11/2017)
JenneRae. Thanks for taking the time to write this thoughtful review. Its really nice to hear from a customer that you trust us more than the other plumbers you've had in the past. I hope we can continue to meet your expectations.
Clean, Courteous and Considerate
Customer Service
Quality
Value
Very pleased with BeeXpress. Ben arrived a little late, but provided prompt text message updates to check the timing was ok with us. On arrival, he checked whether he should take off his shoes, to avoid creating a mess in our house. He was very clear in explaining his assessment of what the problem was, and gave a sensible suggestion of how to address the problem while minimizing cost and inconvenience for us. He also advised us on steps we could take to help maximize the likelihood of getting a payout from our insurance, if our problem turns out to be worse than anticipated. Overall, very pleased with his service, and will be calling BeeXpress again next time we have any plumbing needs.
Sagar Shah Posted on 11/11/2017 , work completed 11/11/2017
The trader replied (on 16/11/2017)
Thank you Sagar. It was a pleasure working in your house. We do try to turn up on time to every job but sadly cannot manage it every time. However we do let our customers know if we are running late. Thanks again for the fantastic review.
Great service, thank you.
Customer Service
Quality
Value
Pleasant, fast and professional.
Jennifer Linden Posted on 07/11/2017 , work completed 07/11/2017
The trader replied (on 16/11/2017)
Thank you Jennifer for your kind words :-)
Excellent job done. Very satisfied
Customer Service
Quality
Value
After struggling to get our noisy and badly functioning boiler repaired we decided to replace it. We approached three traders. One produced a price in the stratosphere. BeeXpress and one other were highly competitive but we chose BeeXpress because they were prepared to discuss options and satisfy us that they could provide a good service. Ben and his office colleague were courteous, friendly and helpful throughout. We are very satisfied. B&J, Kenton
Lulucat1 Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 19/10/2017)
Lulucat1! Thanks so much for this amazing review. We're happy that you chose us and that we could get the work done on time :-) Wishing you a warm winter.
Highly Recommend BeeXpress
Customer Service
Quality
Value
Our boiler urgently needed a service and a Gas Safety Certificate. I found BeeXpress on the Which? Trusted Traders website and called them. BeeXpress were busy during normal working hours and offered me instead an evening appointment and quoted a competitive price for the work. Ben, the heating engineer, arrived exactly on time and very professionally and skilfully diagnosed a problem with the boiler and carried out the service and the repair. I cannot recommend BeeXpress enough Ben is a real professional and inspires trust and confidence in his work and his judgement, he is also a nice person to have in one’s home. He invoiced me later in the evening the price was exactly as quoted, I will use BeeXpress again.
Peter W Posted on 05/10/2017 , work completed 05/10/2017
The trader replied (on 19/10/2017)
Wow Peter W!! Your review is really kind. We are always as professional as possible and we are glad we met your standards.
Prompt and professional
Customer Service
Quality
Value
Well mannered and very helpful was very speedy and courteous.
Yvonne Ann, London Posted on 29/09/2017 , work completed 29/09/2017
Nice work and finish
Customer Service
Quality
Value
The trader was friendly, punctual, and carried out the job professionally.
Aase Villadsen Posted on 25/09/2017 , work completed 25/09/2017
The trader replied (on 27/09/2017)
Hi Aase, Thanks for taking the time to write this kind review.
Great service
Customer Service
Quality
Value
Called to make appointment, polite and efficient to deal with Plumber came on time, diagnosed issue. Went to buy necessary part and fixed it on same day. Trustworthy and reliable. Serious business.
Denman1986 Posted on 18/09/2017 , work completed 18/09/2017
The trader replied (on 27/09/2017)
Hi Denman1986, We always try to make sure we leave our customers house with hot running water and heating so we are glad that we could help you so efficiently.
Excellent Work
Customer Service
Quality
Value
I was impressed by how quickly Ben fitted us into his busy schedule and his friendly, courteous and professional manner. He completed the work professionally (finding the source of a leak in the shower) and effectively and is returning to do more work for us. I was impressed by Ben's can-do approach and the quality of his work and would certainly recommend BeeXpress.
Anne Sheeran Posted on 04/08/2017 , work completed 04/08/2017
The trader replied (on 06/08/2017)
Thank you Anne. It was really great to receive your call as yours was one of the 1st to come off this site after we had won the August Trader of the Month award :-) Looking forward to coming back soon.
Great Work
Customer Service
Quality
Value
BeeXpress's work was completely in a highly professional manner with a great degree of attention paid to meeting my expectations and a great emphasis placed on carrying out the work safely and effectively
Jonathan Kaye Posted on 03/08/2017 , work completed 03/08/2017
The trader replied (on 06/08/2017)
Hi Jonathan, Safety is our key word.... Or at least one of key words. It was great to get you a working gas hob when you had been without one for such a long time. Your new kitchen tap looked great after installation as well
Prompt and professional
Customer Service
Quality
Value
Considerate. Good advice. Job well done.
Martin, London Posted on 28/07/2017 , work completed 28/07/2017
The trader replied (on 27/09/2017)
Thank you Martin for your kind words
Great service, excellent work, good price
Customer Service
Quality
Value
I have used BeeXpress in the past and have always been happy with the quality of service. This recent job was no exception. When my bathroom taps seized up, I decided to get the taps and other bathroom fittings replaced, and had no hesitation in calling BeeXpress to replace them. Now I have lovely new taps and my bathroom looks like new, but what is most important is that I had great advice, a prompt service and courteous workmanship from a plumber who clearly takes pride in his work. I have also recommended Ben at BeeXpress to my Mum, who is in her eighties. It's a big deal to elderly people to have new workmen coming in to their homes and my Mum is delighted with my recommendation; she says he's lovely and has been very pleased with the service. Kate Davies 16/07/17 (job done 12/07/17)
Kate Davies Posted on 16/07/2017 , work completed 16/07/2017
The trader replied (on 19/07/2017)
Hi Kate, Thanks so much for this review. We love to hear from our customers and especially when we've helped their Mums. Mums play such an important role in all our lives so only the best for them (also for dads of course :-)
Excellent service as usual
Customer Service
Quality
Value
Its not the first time I call Ben and as usual - great experience dealing with. This time i needed something urgent and he didn't disappoint- came around on the same day after hours, many thanks for doing that Ben
Nikolay Posted on 13/07/2017 , work completed 13/07/2017
The trader replied (on 14/07/2017)
Hi Nikolay, Thanks for this review. We try our hardest to get to our customers on the same day of thats what they need. Glad we were able to sort you out.
Great Service
Customer Service
Quality
Value
I have used Bee Xpress for a number of different jobs including a boiler replacement and a burst pipe. Ben always provides a clear explanation, the options available and a transparent breakdown of the costs.
Jon Abrams Posted on 07/07/2017 , work completed 07/07/2017
The trader replied (on 13/07/2017)
Hi Jon, Thanks for leaving this review. We will always be there when you need us :-)
Great plumbing service, thanks.
Customer Service
Quality
Value
Ben plumbed in an American Style fridge freezer which was a little complicated since the pipe connection was non-standard.
Which? Trusted Traders Consumer Posted on 26/06/2017 , work completed 26/06/2017
The trader replied (on 13/07/2017)
Its always fun having to find fittings to fit a non standard pipe :-) But we still managed to get the job done. Thanks for leaving this review.
Saved the day
Customer Service
Quality
Value
We had a major issue with our boiler. Ben came and saved the day. He was at work in no time and fixed the boiler very swiftly. Great job Ben.
Which? Trusted Traders Consumer Posted on 01/06/2017 , work completed 01/06/2017
The trader replied (on 19/07/2017)
Were really glad we could help you so quickly. Sometimes were limited in how fast we can react because it takes time for parts to be available with our suppliers. This time though we were able to get the work done ASAP
Pleasant & clean working
Customer Service
Quality
Value
This is the first time that I have used this company, they were pleasant, clean working & I am satisfied with their work.
Jeffrey, Middlesex Posted on 26/05/2017 , work completed 26/05/2017
The trader replied (on 19/07/2017)
Hi Jeffrey, Thank you for posting this review. We are not only pleasent with new customers! Were even pleasant to our regular customers!! Looking forward to helping you again (though not to soon :-) )
Great Plumbing Service
Customer Service
Quality
Value
We purchased a second hand washing machine and realized it required a hot feed, and ours had been capped by the previous tenants. I called Ben in the morning, and by early afternoon he had removed the cap, installed a tap and plumbed in the machine.
Which? Trusted Traders Consumer Posted on 26/05/2017 , work completed 26/05/2017
Great service!
Customer Service
Quality
Value
We have had a lot of different jobs done using Bee Xpress. We have had a boiler replacement and some small jobs. Ben responds quickly to queries and is very friendly in his manner.
Which? Trusted Traders Consumer Posted on 26/05/2017 , work completed 26/05/2017
Professional and reliable
Customer Service
Quality
Value
Fixed leaking shower Replaced immersion heater
Which? Trusted Traders Consumer Posted on 24/05/2017 , work completed 24/05/2017
Life Saver
Customer Service
Quality
Value
Ben from BeeXpress is a true lifesaver. Our boiler was on the blink and Ben had it up and running the same day. Honestly I've no idea what the problem just that we had no heating or hot water. But Ben was polite and I thought his charges were fair. He explained what the problem was and how much the job would cost. As soon as we had decided to go ahead he went to the shop, bought the parts and had everything sorted within 2 hours. I would be very happy to recommend Ben to anyone who needs a quality heating engineer.
Which? Trusted Traders Consumer Posted on 20/05/2017 , work completed 20/05/2017
The trader replied (on 13/07/2017)
Thanks for leaving this really kind review. We always give a fixed repair cost once we know what part is needed to be replaced. Thanks for using us and looking forward to helping you out again (though maybe not to soon :-) )
Simple, effective and great initiative
Customer Service
Quality
Value
I found the director to keep to the times he said he would attend (rare) and his work to be of the highest quality. On the one occasion a brand new part had a mechanical failure he replaced it at no extra cost and did the warranty claim himself. He was clear about the charges before and kept to the budget to the penny. I trust him and I will be giving his details to the property management company I work for to use him. Skillful trustworthy people are hard to come by these day. Very happy customer.
Nathan Posted on 19/05/2017 , work completed 19/05/2017
The trader replied (on 19/05/2017)
Hi Nathan. I hope you weren't saying that its rare that we arrive on time!! From the rest of the testimonial it doesn't seem like that :-) Once again a valued customer lets others know that we can be trusted. Were proud that this is what people think of BeeXpress
What a great service.
Customer Service
Quality
Value
Ben at BeeXpress really helped out on this repair. I have a old system which requires some TLC and Ben has managed to repair it saving me a lot of money. He is friendly to deal with and very transparent in his pricing. He also always sticks to his quote.
Brian L Posted on 19/05/2017 , work completed 19/05/2017
The trader replied (on 19/05/2017)
Thank you Brian L for the review. Keeping to our pricing was one of our most important business decisions that we took a few years ago. It enforces that we are honest and trustworthy as you have noted. Thanks for this great endorsement.