Endorsed by Which?

Bews Electrical Ltd

4.9

173 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

We are a family run business specialising in sales and repairs of quality domestic kitchen appliances.

With over 30 years experience we have professionally trained engineers to look after your appliances.

Please see the service coverage map for the main towns and surrounding areas which we cover for home visits.

We also pride ourselves on our customer service with fully trained staff to assist you if you're looking for a new appliance whether freestanding or integrated including, washing machines, tumble dryers, fridge freezers, dishwashers, waste disposals, ovens, hobs, microwaves, vacuum cleaners and their relevant spares and accessories.

We also have Facebook page which we regularly update with current promotions running in store.

What we do

  • Appliance repairs and servicing

    • Washing machines
    • Tumble dryers
    • Dishwashers
    • Fridges and freezers
    • Ovens
  • More Services

    • sales of kitchen appliances from washing machines to ovens

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Friendly efficient service
Customer Service
Quality
Value
Rapid response to our washing machine problem. New one required, which they supplied and installed within a week. Our experience with Bews Electrical has always been good.
Customer in Hertfordshire Posted on 16/05/2024 , work completed 13/05/2024
The trader replied (on 29/05/2024)
Thank you for the lovely review! We really appreciate you supporting our business
Service call
Customer Service
Quality
Value
Called out Bews for issues with my 20 year old Neff dishwasher. Have previously used them on other issues, always successfully. Engineer very helpful, found problem, but beyond repair as parts no longer held. No issues with Bews; excellent as always.
Customer in Central Bedfordshire Posted on 11/05/2024 , work completed 02/05/2024
The trader replied (on 14/05/2024)
Thank you so much for your review. We are pleased we could be of service and we hope to deal with you again in the future.
Dishwasher repair
Customer Service
Quality
Value
Thanks for sorting the repair for my Mum's dishwasher. Your service has been great from start to finish. I would be happy to recommend you to friends, family and clients.
Customer in Luton Posted on 02/05/2024 , work completed 01/05/2024
The trader replied (on 14/05/2024)
Thank you for the lovely feedback! As a small business, we really appreciate you taking the time to leave a review.
Professional work
Customer Service
Quality
Value
I have used this company several times (most recently 23 April 2024) and always found them to be reliable and courteous. The engineers they have sent have always been good at explaining issues and offering options.
Customer in Cambridgeshire Posted on 29/04/2024 , work completed 23/04/2024
The trader replied (on 29/04/2024)
Thank you for spending the time to leave us a review, it is greatly appreciate
As always great service
Customer Service
Quality
Value
Had a problem with microwave most companies would not have bothered but as always Bews happy to repair . Couldn’t be more pleased with the service
Customer in Central Bedfordshire Posted on 24/04/2024 , work completed 22/04/2024
The trader replied (on 29/04/2024)
Thank you for the lovely review! We really appreciate you supporting our business
Great work
Customer Service
Quality
Value
An exceptional company to deal with. A real feeling of trust and superb knowledge of appliances. Very polite, prompt service, very good prices and keep you informed of timings. Gives very sound advice along with some great tips as to how to get the best out of the appliances. More than a match for John Lewis or any other store. Nothing seems to be too much trouble but most of all it is the obvious amount of knowledge Mr Bews has in particular for Miele appliances. Would thoroughly recommend - a gem of a small family business - loved all the tips and tricks from the 3 appliances he provided and installed. Thank you so much.
Customer in Cambridgeshire Posted on 24/04/2024 , work completed 24/04/2024
The trader replied (on 29/04/2024)
Thank you for your very kind words. We pride ourselves on the knowledge of the machines we sell and our experience dealing with kitchen appliances, we are pleased this has been recognised and we really appreciate your support for our small business! We hope to deal with you again in the future.
Dishwasher and Hob
Customer Service
Quality
Value
My dishwasher packed up and they quickly sent an engineer round who was very friendly and knowledgeable. He diagnosed a faulty electronics board which made the machine beyond economic repair. I ordered a new one and it was brought and fitted the next day. I was very impressed with their service and as I had been thinking for some time about replacing my ancient gas hob with an induction one I ordered one from them. The one I selected was not available for 2 weeks but as soon as it arrived they sent round a gas approved installer as well as a qualified electrician. They capped off the old gas supply, cut the hole in the worktop to suit the new hob and connected it all up. They worked quickly and efficiently and the whole job was done in no time. I highly recommend Bews Electrical.
Customer in Hertfordshire Posted on 24/04/2024 , work completed 11/04/2024
The trader replied (on 29/04/2024)
Thank you for the lovely review! We really appreciate you supporting our business. We hope you enjoy your new hob
FAN REPLACEMENT
Customer Service
Quality
Value
We had a noisy fan on our microwave. After an initial inspection it was agreed to fit a replacement fan under warrantee. A few days later the fitter arrived with the new fan which he fitted efficiently and he also took the opportunity to update the software in the machine. No fuss all round first class service.
Customer in Central Bedfordshire Posted on 18/03/2024 , work completed 13/03/2024
The trader replied (on 22/03/2024)
Thank you so much for your review. We are pleased we could be of service and we hope to deal with you again in the future.
Efficient, Considerate, Professional
Customer Service
Quality
Value
A family-owned business, Bews was recommended by my in-laws. Booking an engineer was a friendly, efficient and easy process. On arrival, the Engineer had established the problem right away. With the use of an old toothbrush and washing up liquid, he cleaned the filter that was causing the problem. A 10 minute job. A little embarrassing, as my search on ‘Miele didn’t reveal this approach to resolve the issue, and if I had known, I would not have needed a call out. However, the engineer identified another issue, which was more apparent . He fixed the problem by replacing the worn part. Great customer service and highly recommended.
Customer in Central Bedfordshire Posted on 15/03/2024 , work completed 13/03/2024
The trader replied (on 29/04/2024)
Thank you so much for your kind words and your 5* rating! We hope to deal with you again in the future
All things electrical
Customer Service
Quality
Value
Telephone response was very pleasant and helpful. Job done quickly and efficiently by two engineers who couldn't have been nicer.
Customer in Hertfordshire Posted on 28/06/2023 , work completed 12/06/2023
The trader replied (on 30/06/2023)
Thank you so much for the feedback and for taking the time to leave a review.
Replacement washing machine
New washing machine to replace our very old Bosch machine which was now leaking. The lady at Bews recommended a Miele model ref WED325 which would suit our needs as my wife did not want too many washing options ie just a basic model. She also said there was a £100 cash back offer on with Miele and a free 6 month washing detergent supply so have just applied for it but the free washing detergent offer is now not available - so a little disappointed with that! It was installed by Robert who was very good and efficient bearing in mind the old one had not been moved out for years and then after the new installation ran through all the washing options for us etc. Haven't used it yet with washing - just tested it empty but big day tomorrow!
Customer in Central Bedfordshire Posted on 14/06/2023 (Reviewer did not use service)
The trader replied (on 26/06/2023)
Good morning, thank you for taking the time to review our service, it is greatly appreciated. The 6 month supply of detergent was available on the other model we were discussing (the autodos model) as the detergent supplied is only for use with a Twindos model which the WED325 is not. We hope you enjoy using the machine and should you encounter any issues please don't hesitate to get in touch with us.
Excellent service
Customer Service
Quality
Value
Good communication, friendly team, and successful repair of my microwave. I would recommend them and happily use them again.
Customer in Cambridgeshire Posted on 20/03/2023 , work completed 13/03/2023
The trader replied (on 22/03/2023)
Thank you for your lovely review!
excellent service
Customer Service
Quality
Value
I have used Bews Electrical for over 20 years which is testament itself to the service they provide. My freezer stopped working and they realised that a prompt replacement was required. The back office was excellent in telling me the various options and ordering asap. I eventually ordered a side-by-side and the installation was also excellent. In summary, I have found that the advice I get from Bews Electrical is excellent, their prices are competitive as they install, their engineers who install are well trained and friendly. I have no hesitation in recommending them as I have never had any issue in 20 plus years. They are my Go-To electrical supplier for quality products.
Customer in Bedford Posted on 17/03/2023 , work completed 15/02/2023
The trader replied (on 22/03/2023)
We are glad to hear of your experience with us, thank you for taking the time the review our service!
Experienced professionals
Customer Service
Quality
Value
The engineer contacted me to give and ETA and arrived on the pre-estimated time. he was very experienced and knowledgeable about Miele products. The repair to my appliance was completed efficiently and completely resolved the problem.
Customer in Suffolk Posted on 13/03/2023 , work completed 06/03/2023
The trader replied (on 22/03/2023)
Glad we could be of help! Thank you for the 5 star review
Repair of Miele Dishwasher - Broken door spring
Customer Service
Quality
Value
Our Miele dishwasher is 21 years old so it should perhaps be no surprise when the spring that controls the door opening and closing suddenly disconnected one day. The dishwasher still functioned fine but great care was needed when opening and closing the door. Mr Bews himself came to do the repair and clearly knew exactly what he was doing - the repair did involve moving the machine out from under the worktop and opening the outer panels so it took a little time for a fairly simple replacement of the part. He then took great care to set the machine up again and restore it to its position. We have had previous experience of Bews Electrical when our tumble dryer (also 20 years old) needed replacement and were equally happy with the service on that occasion. We can thoroughly recommend them as a company.
Customer in Hertfordshire Posted on 11/03/2023 , work completed 06/03/2023
The trader replied (on 14/03/2023)
Thank you for your kind words! We pride ourselves on the care we take of our customers appliances so we are pleased to hear you have experienced this.
Washing machine repair
Customer Service
Quality
Value
Very good service arrived at the time agreed cleaned up very well after completing the repairs will use this company again.
Customer in Central Bedfordshire Posted on 09/03/2023 , work completed 06/03/2023
The trader replied (on 10/03/2023)
Thank you for your review, we are glad we could be of service!
Great service as always
Customer Service
Quality
Value
We started using Bews when we needed our washer machine repaired at the old house. Since then we've purchased a few Miele products from them and they've been out for a few repairs. The team are all very helpful and friendly. This time round, Peter was removing & replacing a fully integrated dishwasher. He took the time to make sure everything was working and demonstrated the unit before leaving. A very different experience to ordering and the unit just left for you to unbox and sort out for yourself.. When another product needs replacing, I'll be contacting Bews first!
Customer in Cambridgeshire Posted on 03/02/2023 , work completed 27/01/2023
The trader replied (on 06/02/2023)
Thank you so much for the lovely feedback. If you need any help or advice regarding your new machine, please don't hesitate to contact us. We hope you enjoy!
Bews are great
Customer Service
Quality
Value
We were referred to Bews by a friend who has used them for many years. All the team are helpful and responsive and a pleasure to deal with. No more so than the man himself, Peter Bews. We had 3 appliances installed and one to come. Peter was able to work around the quirks of our kitchen and find a solution. Definitely recommend the Bews team.
Damian in Central Bedfordshire Posted on 28/01/2023 , work completed 20/01/2023
The trader replied (on 31/01/2023)
Thank you very much for the review Damian, we hope you enjoy your new Miele appliances!
Clear, friendly service
Customer Service
Quality
Value
Paul worked diligently to find and rectify the problem with our tumble drier, gave me clear explanations of what he was doing and why, cleared up after his work and left me reassured that the appliance was working properly again. He also assured me that, should the problem reoccur, I could expect prompt service to follow.
Derek in Central Bedfordshire Posted on 20/01/2023 , work completed 19/01/2023
The trader replied (on 24/01/2023)
Thank you for your review Derek. We are very happy to hear of your experience with us!
Support service
Customer Service
Quality
Value
Excellent service/, on time following booking, technical problem with product resolved perfectly. Could not have asked for better service.
Customer in Hertfordshire Posted on 28/12/2022 , work completed 23/12/2022
The trader replied (on 04/01/2023)
Thank you so much for taking the time to review our service and for giving us five stars, we are glad to have been of help.
Steaming along
Customer Service
Quality
Value
Following the demise of our beloved Miele Steamer, Bews Electrical came to the rescue. They were prompt, kept you up to date on the progress and the engineer was very friendly and thoughtful, unfortunately he was unable to execute the repair on his initial visit, required spares etc. However the repair was finally executed, and we are now left with a satisfactory steamer. Great thanks to the Bews team. Maybe until the next time.
Stephen in Hertfordshire Posted on 25/11/2022 , work completed 22/11/2022
The trader replied (on 29/11/2022)
Thank you for your reply, it is greatly appreciated. We are glad you now have a working steamer. We will be more than happy to assist you if and when you need us again!
Excellent company
Customer Service
Quality
Value
Peter from Bews Electrical has supplied and looked after my electrical appliances since 2010 . He has just supplied me with an integrated microwave and a new integrated oven. Excellent service from this company, both supplying and repairing..
Customer in Hertfordshire Posted on 28/10/2022 , work completed 10/10/2022
The trader replied (on 29/10/2022)
Thank you so much for taking the time to review our service and for giving us 5*, we are glad to have been of help!
Sale and installation of Miele electric oven
Customer Service
Quality
Value
Bews have been maintaining my domestic electrical equipment for many years, and I have always been pleased with their service. More recently I have purchased several items of domestic "white goods" from them and have also been pleased with the servioce. They are a local firm, and I like to give my business to a local firm as they have a greater commitment to their customers. This has certainly been the case with Bews. I would have no hesitation in recommending them.
Customer in Hertfordshire Posted on 29/09/2022 , work completed 22/09/2022
The trader replied (on 29/10/2022)
Thank you for your review. We are very happy to hear of your experience with us.
Great service and efficient installation
Customer Service
Quality
Value
We had a bad experience with a dishwasher installed by a national retailer and this was returned for a refund. We have previously bought other kitchen appliances from Bews and so ordered a Miele dishwasher from them because we were more than happy with the appliances and the service received previously. The price of the dishwasher was the same as that of the national retailer and we did not have to pay any additional installation charges. The appliance was in stock and so there was no wait for delivery. Delivery was on the day agreed. Mr Bews checked the safety of our kitchen socket and switch prior to installation because of the issues experienced with the previous installation. The dishwasher was then installed efficiently and with no fuss. The kitchen was left clean and tidy afterwards. Bewes stock quality appliances and the service received this time was, once again, faultless.
Customer in Central Bedfordshire Posted on 18/05/2022 , work completed 17/05/2022
The trader replied (on 29/10/2022)
Thank you for your lovely review. Glad we could be of service!
Supply and install Miele Fridge FreezerContacted
Customer Service
Quality
Value
Contacted Bews Electrical Ltd 11.10.2021. The situation was treated as urgent and Mr Bews came at 17.00 hours on the same day. Advised on 2 options as follows: 1) Miele available in 4 to 6 weeks 2) Available next May. At 6 week stage, an installation date was pencilled in as 3.12.2021 with an arrival time between 8,30-9.00am. A few days before it was confirmed that the Fridge/Freezer had been received. Mr Bews arrived on time and the machine has been successfully installed and the old machine and packaging were taken away.
Customer in Central Bedfordshire Posted on 13/12/2021 , work completed 03/12/2021
The trader replied (on 16/12/2021)
Hello, thank you so much for the lovely 5 star review and recommendation! Happy to be of service.