My fridge freezer died on Sunday. I phoned Bews on Monday and an engineer came to see if it was repairable on Wednesday. Sadly it was beyond repair. I asked for his recommendations for a replacement and explained that, as I have 4 dogs, I needed a replacement urgently. The recommended model was offered with a discount on the price, free installation, free removal of the dead one and no charge for the repair call out. The engineer said I would receive a phone call that afternoon to arrange for the new one to be delivered but he couldn't say when they would be able to deliver it. I envisaged it would be the following week at the earliest. However, when the phone call came, I was told that the new fridge freezer could be delivered the next afternoon - Thursday! I was delighted to be told that I was an urgent case. So, Thursday afternoon, engineer and fridge arrived, all fitted beautifully, another lovely engineer and a lovely new fridge freezer. AS well as all that, the engineer who came on Wednesday turned off the horrible beeping on my new washing machine which had been frightening my dogs.

Really good experience - arrived on time, quickly identified and sorted problem with Miele washing machine and fixed a few potential other problems at same time and at a reasonable price. Peter Bews is a very friendly and helpful person who I would use again and strongly recommend to anyone with troublesome Bosch/Miele kitchen appliances.

A repair person is someone that you never actually want to come to your house as it is usually when something has gone wrong. However, Bews Electrical were the first people I thought to contact when our washing machine stopped working. We have used them in the past but fortunately it's been a few years since we have needed help. Nevertheless, we were on their records and when the engineer came, he remembered us. We were advised in the morning that the call would be late in the afternoon and around 5.00pm were received a reassuring call that although the office was closing, the visit would still take place. I am pleased to say the fault was diagnosed very quickly and he was able to replace the necessary parts (motor brushes) from the stock on the van. The kitchen was returned to normal within the hour and we were extremely grateful that the necessity to replace the machine was averted. Such a lovely person to have in the house!

The technician who arrived to assess the fault tried in several ways to solve the problem, but it was economically better to get a new machine. When the new one came, Mr. Bews was extremely efficient and managed to over come several problems which came up as he fitted our new dishwasher.

Prompt and efficient service, including removal of old dishwasher. A pleasure to deal with Bews Electrical.

Our 18-year-old Bosch washing machine was leaking profusely from its base. Seeing the good reviews for Bews Electrical, I called them. The diagnosis: a cracked drum (plastic). The machine was therefore not economic to repair. Bews sang the praises of Miele, which for example has a metal drum rather than plastic. I chose the Miele WCE660. The price was painful at £799 (the manufacturer's recommended retail price). However, this pain was somewhat ameleriated by: 1. Bews waiving the £80 call-out fee 2. Bews delivering and installing the new machine free of charge 3. Bews not charging to dispose of the old machine. 4. 5-year manufacturer's warranty 5. 6 months free supply of detergent. A couple of days later, the new machine was up and running, the installation man having given me comprehensive tuition on its operation - and the wife is very pleased with the new machine! The three people I came in contact with at Bews (I include the lady at the end of the phone) were all friendly, helpful and efficient. Well done, Bews!

Very good service with old dishwasher removed and new one installed and tested. Washing machine could not be moved due to floor tiles being fitted up to the feet so was left in place with a new plug and socket fitted to enable PAT testing to be carried out. No problems with new dishwasher.

Helpful, knowledgeable staff in the store and quick, efficient delivery and installation and took my old machine away.

My Miele washing machine is nearly 9 years old and it has been extremely reliable and has never failed to perform. Then to my great surprise it developed a leak while on a wash program. I contacted Bews and made an appointment for an engineer to visit, unfortunately it would be over a week before they could attend. Imagine my surprise when they called to say they'd had a cancellation and could attend that very day. The engineer arrived and instantly found the cause of the leak, a blocked hose connected to the detergent dispenser! He proceeded to clear this and then meticulously worked his way around the machine to check for any other potential blockage problems. His knowledge of my machine was excellent and he was quite happy to answer all my questions. The cost was exactly as quoted. A very professional job. Thank you Bews.

Dishwasher stopped working last Monday. Called Bews electrical because they had provided us with good service a few years ago. Came out the same day and spent an hour trying to repair the machine. No luck unfortunately (and it was only 13 years old). Arrived next day with a new machine and fitted it there and then and didn't charge for previous call out. Price for new machine was also the best price I could have got it for anywhere. Such a pleasure these days to receive such good and courteous service. Bews will be my first port of call for any future appliance problems.

Excellent service and very prompt delivery. Recommended

Recently purchased a Miele freezer. Excellent service, price matched the competition. Have used Bews for over 30 years for purchasing various products and service/repairs. Never had a problem, always top class.

All the staff are very helpful and accommodating whenever we have made both new purchases and/or required assistance with existing appliances. Peter is always on time, knowledgable and honest. Miele products are expensive but worth it.

Prompt professional service,

Yesterday at 4.45 (day before Xmas eve!!) I went to close the door of my Neff (Naff is a better name for the slide and hide range of Neff ovens as this is the third time it has broken in 2 years) oven and again it came off the runners. Bosch the owner of the Neff range said they could come and repair it 4 days after Christmas and I would have to pay yet again for repair! We decided not to give more money to Neff so called Bews Electrical and asked what ovens they had in stock. Remember this is now 10 minutes to 5 the night before Christmas! We decided on an oven, Peter the owner but it in the back of his van brought it over and fitted it. I had a new oven by 7.00pm!!! Unbelievable customer service, thank you Pater and Louise at the shop who helped me decide which oven to get!!! Wow is all I can say.

We have bought several Miele appliances through Bews Electrical and also had our dishwasher repaired by Peter. Each time advice has been very helpful and professional. Delivery has been prompt too. Service excellent from start to finish.