Washing machine repair
Excellent service, quick repair and very helpful in general. I would definitely use Bews Electrical again.
Customer in Cambridgeshire
Posted on 12/07/2024
, work completed 27/06/2024
Recommended
Would highly recommend - A company I have repeatedly used over the years
Helpful, prompt, efficient service. Very honest, knowledgeable advice on best product to suit my needs. Would have no hesitation in recommending this company. I have repeatedly used them over the years and will continue to do so.
Customer in Hertfordshire
Posted on 09/07/2024
, work completed 17/06/2024
Recommended
Good job, as usual
Bews responded very quickly to a problem with our washing machine. Engineer Paul is always knowledgeable, cheerful and professional. We always feel we can rely on Bews to do a good job at a realistic price. Definitely recommend.
Customer in Hertfordshire
Posted on 15/06/2024
, work completed 06/06/2024
Recommended
Mending dishwasher. Delivering new washing machine.
Both technicians were very helpful ,very polite and very efficiant .The first call was to find out what was wrong with both appliances and to repair the dishwasher and arrange for washing machine to be delivered and installed. Brilliant service from both. Thank you.
Customer in Central Bedfordshire
Posted on 05/06/2024
, work completed 07/05/2024
Recommended
Excellent service
Always first class service from Bews, whether it’s in person or by ‘phone. In addition, a thorough knowledge of all their products with good advice when needed.
Customer in Hertfordshire
Posted on 25/05/2024
, work completed 22/05/2024
Recommended
Great engineer
We had a brilliant call out to a problem with our dishwasher. The engineer identified the issue sorted out a spare part and got the office to contact Miele as the product was just out of warranty. Net result Miele agreed to pay. Can't thank the team at Bews enough.
Customer in Central Bedfordshire
Posted on 25/05/2024
, work completed 23/05/2024
Recommended
Excellent Service
Expert, timely and courteous the whole experience was very efficient and pleasant. It is a delight to have my fridge back to full working order. Thank you.
Customer in Central Bedfordshire
Posted on 25/05/2024
, work completed 19/05/2024
Recommended
Replacement Dish Washer
Prompt, efficient, professional. Investigated fault with old dish washer. Repair quote too high to be worthwhile. Replacement ordered and delivered and installed in 5 days. Very satisfied.
Customer in Hertfordshire
Posted on 24/05/2024
, work completed 17/05/2024
Recommended
100%
From my first telephone call to last speaking with some one 100% every time nothing too much bother.
Customer in Hertfordshire
Posted on 24/05/2024
, work completed 16/05/2024
Recommended
Excellent Service
We had an issue with our Miele washing machine which was fortunately within warranty. The visiting Bews technician did a really good job, got our machine working again and was really helpful during the visit.
Customer in Hertfordshire
Posted on 24/05/2024
, work completed 08/05/2024
Recommended
Friendly efficient service
Rapid response to our washing machine problem. New one required, which they supplied and installed within a week. Our experience with Bews Electrical has always been good.
Customer in Hertfordshire
Posted on 16/05/2024
, work completed 13/05/2024
Recommended
Service call
Called out Bews for issues with my 20 year old Neff dishwasher. Have previously used them on other issues, always successfully. Engineer very helpful, found problem, but beyond repair as parts no longer held. No issues with Bews; excellent as always.
Customer in Central Bedfordshire
Posted on 11/05/2024
, work completed 02/05/2024
Recommended
Dishwasher repair
Thanks for sorting the repair for my Mum's dishwasher. Your service has been great from start to finish. I would be happy to recommend you to friends, family and clients.
Customer in Luton
Posted on 02/05/2024
, work completed 01/05/2024
Recommended
Professional work
I have used this company several times (most recently 23 April 2024) and always found them to be reliable and courteous. The engineers they have sent have always been good at explaining issues and offering options.
Customer in Cambridgeshire
Posted on 29/04/2024
, work completed 23/04/2024
Recommended
As always great service
Had a problem with microwave most companies would not have bothered but as always Bews happy to repair . Couldn’t be more pleased with the service
Customer in Central Bedfordshire
Posted on 24/04/2024
, work completed 22/04/2024
Recommended
Great work
An exceptional company to deal with. A real feeling of trust and superb knowledge of appliances. Very polite, prompt service, very good prices and keep you informed of timings. Gives very sound advice along with some great tips as to how to get the best out of the appliances. More than a match for John Lewis or any other store. Nothing seems to be too much trouble but most of all it is the obvious amount of knowledge Mr Bews has in particular for Miele appliances. Would thoroughly recommend - a gem of a small family business - loved all the tips and tricks from the 3 appliances he provided and installed. Thank you so much.
Customer in Cambridgeshire
Posted on 24/04/2024
, work completed 24/04/2024
Recommended
Dishwasher and Hob
My dishwasher packed up and they quickly sent an engineer round who was very friendly and knowledgeable. He diagnosed a faulty electronics board which made the machine beyond economic repair. I ordered a new one and it was brought and fitted the next day. I was very impressed with their service and as I had been thinking for some time about replacing my ancient gas hob with an induction one I ordered one from them. The one I selected was not available for 2 weeks but as soon as it arrived they sent round a gas approved installer as well as a qualified electrician. They capped off the old gas supply, cut the hole in the worktop to suit the new hob and connected it all up. They worked quickly and efficiently and the whole job was done in no time. I highly recommend Bews Electrical.
Customer in Hertfordshire
Posted on 24/04/2024
, work completed 11/04/2024
Recommended
FAN REPLACEMENT
We had a noisy fan on our microwave. After an initial inspection it was agreed to fit a replacement fan under warrantee. A few days later the fitter arrived with the new fan which he fitted efficiently and he also took the opportunity to update the software in the machine. No fuss all round first class service.
Customer in Central Bedfordshire
Posted on 18/03/2024
, work completed 13/03/2024
Recommended
Efficient, Considerate, Professional
A family-owned business, Bews was recommended by my in-laws. Booking an engineer was a friendly, efficient and easy process. On arrival, the Engineer had established the problem right away. With the use of an old toothbrush and washing up liquid, he cleaned the filter that was causing the problem. A 10 minute job. A little embarrassing, as my search on ‘Miele didn’t reveal this approach to resolve the issue, and if I had known, I would not have needed a call out. However, the engineer identified another issue, which was more apparent . He fixed the problem by replacing the worn part. Great customer service and highly recommended.
Customer in Central Bedfordshire
Posted on 15/03/2024
, work completed 13/03/2024
Recommended
All things electrical
Telephone response was very pleasant and helpful. Job done quickly and efficiently by two engineers who couldn't have been nicer.
Customer in Hertfordshire
Posted on 28/06/2023
, work completed 12/06/2023
Recommended
Replacement washing machine
New washing machine to replace our very old Bosch machine which was now leaking. The lady at Bews recommended a Miele model ref WED325 which would suit our needs as my wife did not want too many washing options ie just a basic model. She also said there was a £100 cash back offer on with Miele and a free 6 month washing detergent supply so have just applied for it but the free washing detergent offer is now not available - so a little disappointed with that! It was installed by Robert who was very good and efficient bearing in mind the old one had not been moved out for years and then after the new installation ran through all the washing options for us etc. Haven't used it yet with washing - just tested it empty but big day tomorrow!
Customer in Central Bedfordshire
Posted on 14/06/2023
(Reviewer did not use service)
Recommended
Excellent service
Good communication, friendly team, and successful repair of my microwave. I would recommend them and happily use them again.
Customer in Cambridgeshire
Posted on 20/03/2023
, work completed 13/03/2023
Recommended
excellent service
I have used Bews Electrical for over 20 years which is testament itself to the service they provide. My freezer stopped working and they realised that a prompt replacement was required. The back office was excellent in telling me the various options and ordering asap. I eventually ordered a side-by-side and the installation was also excellent. In summary, I have found that the advice I get from Bews Electrical is excellent, their prices are competitive as they install, their engineers who install are well trained and friendly. I have no hesitation in recommending them as I have never had any issue in 20 plus years. They are my Go-To electrical supplier for quality products.
Customer in Bedford
Posted on 17/03/2023
, work completed 15/02/2023
Experienced professionals
The engineer contacted me to give and ETA and arrived on the pre-estimated time. he was very experienced and knowledgeable about Miele products. The repair to my appliance was completed efficiently and completely resolved the problem.
Customer in Suffolk
Posted on 13/03/2023
, work completed 06/03/2023
Recommended
Repair of Miele Dishwasher - Broken door spring
Our Miele dishwasher is 21 years old so it should perhaps be no surprise when the spring that controls the door opening and closing suddenly disconnected one day. The dishwasher still functioned fine but great care was needed when opening and closing the door. Mr Bews himself came to do the repair and clearly knew exactly what he was doing - the repair did involve moving the machine out from under the worktop and opening the outer panels so it took a little time for a fairly simple replacement of the part. He then took great care to set the machine up again and restore it to its position. We have had previous experience of Bews Electrical when our tumble dryer (also 20 years old) needed replacement and were equally happy with the service on that occasion. We can thoroughly recommend them as a company.
Customer in Hertfordshire
Posted on 11/03/2023
, work completed 06/03/2023
Recommended
Washing machine repair
Very good service arrived at the time agreed cleaned up very well after completing the repairs will use this company again.
Customer in Central Bedfordshire
Posted on 09/03/2023
, work completed 06/03/2023
Recommended
Great service as always
We started using Bews when we needed our washer machine repaired at the old house. Since then we've purchased a few Miele products from them and they've been out for a few repairs. The team are all very helpful and friendly. This time round, Peter was removing & replacing a fully integrated dishwasher. He took the time to make sure everything was working and demonstrated the unit before leaving. A very different experience to ordering and the unit just left for you to unbox and sort out for yourself.. When another product needs replacing, I'll be contacting Bews first!
Customer in Cambridgeshire
Posted on 03/02/2023
, work completed 27/01/2023
Recommended
Bews are great
We were referred to Bews by a friend who has used them for many years. All the team are helpful and responsive and a pleasure to deal with. No more so than the man himself, Peter Bews. We had 3 appliances installed and one to come. Peter was able to work around the quirks of our kitchen and find a solution. Definitely recommend the Bews team.
Damian in Central Bedfordshire
Posted on 28/01/2023
, work completed 20/01/2023
Recommended
Clear, friendly service
Paul worked diligently to find and rectify the problem with our tumble drier, gave me clear explanations of what he was doing and why, cleared up after his work and left me reassured that the appliance was working properly again. He also assured me that, should the problem reoccur, I could expect prompt service to follow.
Derek in Central Bedfordshire
Posted on 20/01/2023
, work completed 19/01/2023
Recommended
Support service
Excellent service/, on time following booking, technical problem with product resolved perfectly. Could not have asked for better service.
Customer in Hertfordshire
Posted on 28/12/2022
, work completed 23/12/2022
Recommended
Steaming along
Following the demise of our beloved Miele Steamer, Bews Electrical came to the rescue. They were prompt, kept you up to date on the progress and the engineer was very friendly and thoughtful, unfortunately he was unable to execute the repair on his initial visit, required spares etc. However the repair was finally executed, and we are now left with a satisfactory steamer. Great thanks to the Bews team. Maybe until the next time.
Stephen in Hertfordshire
Posted on 25/11/2022
, work completed 22/11/2022
Recommended
Excellent company
Peter from Bews Electrical has supplied and looked after my electrical appliances since 2010 . He has just supplied me with an integrated microwave and a new integrated oven. Excellent service from this company, both supplying and repairing..
Customer in Hertfordshire
Posted on 28/10/2022
, work completed 10/10/2022
Recommended
Sale and installation of Miele electric oven
Bews have been maintaining my domestic electrical equipment for many years, and I have always been pleased with their service. More recently I have purchased several items of domestic "white goods" from them and have also been pleased with the servioce. They are a local firm, and I like to give my business to a local firm as they have a greater commitment to their customers. This has certainly been the case with Bews. I would have no hesitation in recommending them.
Customer in Hertfordshire
Posted on 29/09/2022
, work completed 22/09/2022
Recommended
Great service and efficient installation
We had a bad experience with a dishwasher installed by a national retailer and this was returned for a refund. We have previously bought other kitchen appliances from Bews and so ordered a Miele dishwasher from them because we were more than happy with the appliances and the service received previously. The price of the dishwasher was the same as that of the national retailer and we did not have to pay any additional installation charges. The appliance was in stock and so there was no wait for delivery. Delivery was on the day agreed. Mr Bews checked the safety of our kitchen socket and switch prior to installation because of the issues experienced with the previous installation. The dishwasher was then installed efficiently and with no fuss. The kitchen was left clean and tidy afterwards. Bewes stock quality appliances and the service received this time was, once again, faultless.
Customer in Central Bedfordshire
Posted on 18/05/2022
, work completed 17/05/2022
Recommended
Supply and install Miele Fridge FreezerContacted
Contacted Bews Electrical Ltd 11.10.2021. The situation was treated as urgent and Mr Bews came at 17.00 hours on the same day. Advised on 2 options as follows: 1) Miele available in 4 to 6 weeks 2) Available next May. At 6 week stage, an installation date was pencilled in as 3.12.2021 with an arrival time between 8,30-9.00am. A few days before it was confirmed that the Fridge/Freezer had been received. Mr Bews arrived on time and the machine has been successfully installed and the old machine and packaging were taken away.
Customer in Central Bedfordshire
Posted on 13/12/2021
, work completed 03/12/2021
Recommended
Fast service
Ordered a new fridge and it was delivered and fitted the same day. Old fridge taken away. Excellent service. Would use again.
Customer in Hertfordshire
Posted on 14/11/2021
, work completed 09/11/2021
Recommended
careful and thorough work
This is a family firm which takes you seamlessly from initial contact with very knowlegeable and friendly receptionists to the job being completed. The price of my new fridgefreezer was competitive, equivalent to John Lewis' price for the same product and post-sales service. Those who did the job at my house (in my case, repairing a washing machine and then installing a new Fridge Freezer, were prompt, polite and wearing masks. The work was done to a high standard and all wrappings etc automatically taken away. I have every confidence in asking them back in the future should the need arise.
Customer in Buckinghamshire
Posted on 12/11/2021
, work completed 29/10/2021
Recommended
Replacement Hob
Overall an excellent experience from start to finish. What was really important was somebody coming out to measure up and recommend a replacement hob. Bews Electrical were able to obtain a replacement much quicker than originally stated and quickly fitted. I was very pleased with the work done and have no hesitation in recommending them.
Alan in Hertfordshire
Posted on 12/11/2021
, work completed 29/10/2021
Recommended
Bews Electrical
I would like to complement both Robert from Bews and the telephone sales and servicing staff at Bews for their excellent service in replacing and installing our new dishwasher. Robert himself was helpful, a very clear communicator and a pleasure to deal with. The same goes for the ladies who we dealt with over the phone. I would have no hesitation in using Bews again or recommending them to others.
Kevin in Hertfordshire
Posted on 31/08/2021
, work completed 20/08/2021
Recommended
Fantastic Service
I just wanted to let you know what a pleasure it is to do business with you Bews, I received excellent service about three years ago when purchasing our Miele washing machine and dishwasher and until yesterday they have been faultless. Unfortunately my washing machine that is in regular use stopped working full of towels and water 😳 I called you just after 9 am spoke to a very helpful lady who took my details popped me on hold and minutes later returned to inform me an engineer will be with me later the same day. The engineer Robert arrived looked at the machine and got straight to work he is credit to your company very knowledgeable knowledgeable and helpful with advice for me on both my appliances on how to get the best results out of the programs and look after my appliances, the washing machine is now back-in perfect working order and I was charged a fair price for the work. Once again thank you excellent service and I thoroughly recommend Bews 😁
Philip in Cambridgeshire
Posted on 22/07/2021
, work completed 21/07/2021
Recommended
Washing Machine Purchase
Urgent need for a replacement washing machine was met with swift efficient service. Model options were displayed and once chosen date of delivery and fitting was agreed upon for the same week (2 days hence). This schedule was met and the old machine was taken away without further cost. Machine working perfectly. Superb pleasant service.
Graham in Hertfordshire
Posted on 14/07/2021
, work completed 18/06/2021
Recommended
Brilliant local service.
I have just purchased a new dishwasher from Bew's Electrical which is our 3rd from them in over 40 years. The shop service was warm, polite, informative and confident. The installation engineer was equally professional, warm, caring, helpful, polite and informative. It was a delight to be able to obtain such wonderful service from a great family business. Bernard Butt.
Bernard in Radwell
Posted on 09/07/2021
, work completed 09/07/2021
Recommended
Great service
We ordered a new Miele dishwasher on 10 March and were told 8-12 week lead time. The dishwasher came in much sooner and was fitted today. The fitter was really helpful and went through all the programmes etc. once the machine was in. Will definitely use Bews again.
Sue in Central Bedfordshire
Posted on 18/03/2021
, work completed 18/03/2021
Recommended
Another excellent job done
Our tumble drier died in early January so decided to buy a Miele one to stack on top of our Miele washing machine. Unfortunately there have been delivery delays but Bews have kept us informed. It was delivered today and the two engineers installed it speedily and very efficiently, finally ensuring we had a rundown on its facilities and operation. All the packaging and the dead machine were taken away. It is great to have a local trader that provides such excellent service.
Customer in Hertfordshire
Posted on 15/03/2021
, work completed 15/03/2021
Recommended
Excellent Service
Called the office on Saturday and received advice and guidance as no visits allowed under lockdown conditions. Order placed for a stock item. Delivery agreed for the Monday. As agreed we received a message on engineer arrival time, which was duly met. New washing machine up and working by midday with some helpful user guidance. Excellent service. Thank you.
Customer in Knebworth
Posted on 07/01/2021
, work completed 04/01/2021
Recommended
Repair to dishwasher
Courteous and efficient response by the office staff at Bews. The engineer, Paul, arrived very promptly and had all the relevant parts on his van to cope with the faults on the dishwasher. Plus he was able to give advice on getting the best out of the machine. Thank you!
Customer in Buckinghamshire
Posted on 21/12/2020
, work completed 21/12/2020
Recommended
Great service every time
We have 2 Miele appliances and Bews is definitely the company to buy from and to go to for service. Our 2 year old dishwasher developed a minor fault and Bews came to our rescue. The office staff are so friendly, helpful and efficient. The service engineers know their stuff and they too are friendly, helpful and efficient.
Customer in Bedford
Posted on 03/12/2020
, work completed 27/11/2020
Recommended
A pleasure to deal with
An excellent family company that is a pleasure to deal with. Helpful, friendly, knowledgeable, and very professional. Mr. Bews fitted my washing machine 3 days earlier than I expected and explained in detail all the different programs on it. I would have no hesitation in recommending this company
Customer in Bedford
Posted on 27/10/2020
, work completed 16/10/2020
Recommended
Efficient Service
My 16 year old Miele washer finally gave up. Bews service was so efficient in that by the following week I had a brand new Miele washing machine installed. No fuss, old one removed and new one fitted. Really impressed and will use them again. Thanks to all concerned.
Customer in Central Bedfordshire
Posted on 21/10/2020
, work completed 06/10/2020
Recommended
Prompt and successful
Repair to Meile machine under guarantee. First call arrived on time and problem identified. Inevitably no spare carried but not unreasonable as significant item needed. Second call about 10 days later to fit replacement component. Installed and functions ok to date. Minor issue follow up call needed to determine procurement of spare only to find work already scheduled for next day but not booking call from Bews.
Customer in Cambridgeshire
Posted on 10/10/2020
, work completed 09/10/2020
Recommended
Small Home Appliance Purchase
Needing to get a new vacuum I started the usual on-line research and selected the model we wanted through other reviews, YouTube user reviews and from personal experience of various brands over the years. We settled on a Miele model and we have had experience we other Miele products and have found them to be very well made, sturdy, repairable and reliable. As is always the case there was a myriad of various prices on-line but it's not fair to compare price to e-tailers and retailers in my opinion. Trying to avoid defaulting to Amazon, I found this particular vacuum on the John Lewis website for £299. So I contacted Bews by email initially so I could get a flavour for their pricing. We think it is important to support small independent retailers and as they had provided excellent service in the past it was a no-brainer. Bews quoted £300 with a similar 2yr warranty, just like JL and largely twice as long as many other retailers. They also included a free pack of (Miele original) filters, another saving then. As we were self-isolating, after paying over the phone they offered to drop it off free of charge. I have no negative comments to make. Our local independent store was price competitive and offered their usual no-hassle, easy to communicate service, why would we go anywhere else!? If we don't use local independents, we will lose them. Would use again without hesitation.
Mr Mrs G in Central Bedfordshire
Posted on 08/09/2020
, work completed 07/09/2020
Recommended
Highly recommended
Very pleased with the help and service given by the team at Bews. The engineer, Paul, was immediately able to identify the problem with our leaking dishwasher and had all the parts needed to fix the machine. Would highly recommend.
Customer in Hertfordshire
Posted on 13/08/2020
, work completed 13/08/2020
Recommended
Supplied and fitted a dishwasher
I have been using Bews for many, many years and their work is always done to a very high standard. Occasionally they have come to repair appliances and again their work is brilliant . The appliances they sell rarely break down. Time keeping and reliability are excellent.
Customer in Hertfordshire
Posted on 24/06/2020
(Reviewer did not use service)
Recommended
Dishwasher Bosch
No problems. Dishwasher repaired back to working order. The heat pump replaced quickly replaced. Engineer knew his stuff, very friendly. Will use again if needed. Thank you Bews Electrical.
Customer in Bedford
Posted on 19/06/2020
, work completed 10/06/2020
Recommended
Excellent company
We’ve used this company for many years. We go by their recommendation and am always very satisfied by the results, so much so we buy all our white goods from them! Excellent service in every way.
Customer in Hertfordshire
Posted on 14/06/2020
, work completed 14/05/2020
Recommended
Great service
My dishwasher broke, as it was not deemed a critical appliance by the government due to the coronavirus, I was not able to have it repaired. With 5 adults in the house, it was critical for me so Bews Electrical came at 9.30 the following morning and fitted the new dishwasher and took my old one. Very efficient and pleasant and the price was just as competitive as the large stores. The fitter explained how to use the various settings, at a safe distance, tested it out, and left within 45 mins. I would certainly use them again.
Customer in Hertfordshire
Posted on 03/04/2020
, work completed 31/03/2020
Recommended
Replacement washing machine
Bews Electrical attended as soon as possible after I reported a problem with my aging washing machine - although a repair could have carried out, it would have been expensive. Since my washing machine was 18 years old, I decided that it would be best to replace it. Bews Electrical was able to supply a replacement, and since they had one in stock they returned later that day to install it. I could not be happier with the service!!
Joy
Posted on 03/04/2020
, work completed 30/03/2020
Recommended
Excellent service.
Prompt response. Arrived when they said he would. Work carried out quickly & professionally. Reasonably priced.
Chris, Hertfordshire
Posted on 13/01/2020
, work completed 13/01/2020
Recommended
Bews Electrical is an excellent company
Over many years I have purchased several appliances for the kitchen and laundry from Bews Electrical and also had appliances repaired by them. This is an excellent company with helpful and knowledgeable staff both in the office and the people who install and repair appliances. Bews Electrical install appliances, set them up and take the time to explain key features of the appliance. When appliances required repair they did an excellent job in finding the fault, explaining the problem and how it might be avoided in future. Wonderful company.
Customer in Milton Keynes
Posted on 02/01/2020
, work completed 04/11/2019
Recommended
Great service
Brilliant service. Ordered washing machine which was delivered, installed and tested the next day. Helped with selection without being pushy. Also helped with how to save money. Old machine taken away. 5 star service for same price as the big impersonal retailers.
Customer in Hertfordshire
Posted on 11/09/2019
, work completed 06/09/2019
Recommended
Excellent service!
Our integrated fridge of 27 years was on its last legs. Peter visited to scope and quote. Practical and commonsense advice was given, together with some recommendations about airflow. He made a recommendation. Next morning as promised his back office called to arrange fitting. On the day agreed he arrived on time, fitted it and additionally sorted the airflow issue. The job was left tidy. All is working. The following day his office realised there was an overpayment which was immediately resolved. A thoroughly good experience for us. Thanks!
Customer in Hertfordshire
Posted on 02/09/2019
, work completed 20/08/2019
Recommended
Unusable washing machine revived.
Just had to have the door lock replaced on our Miele washing machine. As always, excellent service from Bews Electrical. They were able to respond sooner than expected, got the job completed with no fuss and cleaned up one of the parts that could have caused us a problem in the future. We have bought a number of kitchen and utility room appliances from Bews Electrical and would always recommend them
Mike, Hertfordshire
Posted on 29/08/2019
, work completed 27/08/2019
Recommended
Excellent and professioanal service
I have been a customer of Bews for a number of years and during this time I have had four appliances replaced in addition to several repairs and the service has always been first class, carried out by a profession engineer. To sum up, if I have an appliance issue I look no further than Bews to solve the problem and will continue to give my support.
Alexander, Hertfordshire
Posted on 16/08/2019
, work completed 15/08/2019
Recommended
All round great recommendations, supply and maintenace
Have used this company for about 20 years. Always have been polite, not pushy. Have a really good knowledge of machines they supply, service required and maintenance problems. Machines they supply are top quality. Service provided is timely. Diagnosis of problems always explained thoroughly. Always feel they can be trusted in their diagnosis, even when replacement is their recommendation. All members of staff, sales, installation, repair and office staff are always polite, understand any problems or messages and very reliable. I have no hesitation in recommending this trader.
Customer in Hertfordshire
Posted on 31/07/2019
, work completed 29/07/2019
Recommended
Amazing service
My fridge freezer died on Sunday. I phoned Bews on Monday and an engineer came to see if it was repairable on Wednesday. Sadly it was beyond repair. I asked for his recommendations for a replacement and explained that, as I have 4 dogs, I needed a replacement urgently. The recommended model was offered with a discount on the price, free installation, free removal of the dead one and no charge for the repair call out. The engineer said I would receive a phone call that afternoon to arrange for the new one to be delivered but he couldn't say when they would be able to deliver it. I envisaged it would be the following week at the earliest. However, when the phone call came, I was told that the new fridge freezer could be delivered the next afternoon - Thursday! I was delighted to be told that I was an urgent case. So, Thursday afternoon, engineer and fridge arrived, all fitted beautifully, another lovely engineer and a lovely new fridge freezer. AS well as all that, the engineer who came on Wednesday turned off the horrible beeping on my new washing machine which had been frightening my dogs.
Wendy Segar
Posted on 14/06/2019
, work completed 13/06/2019
Recommended
Miele washing machine repair
Really good experience - arrived on time, quickly identified and sorted problem with Miele washing machine and fixed a few potential other problems at same time and at a reasonable price. Peter Bews is a very friendly and helpful person who I would use again and strongly recommend to anyone with troublesome Bosch/Miele kitchen appliances.
Customer in Hertfordshire
Posted on 04/06/2019
, work completed 21/05/2019
Recommended
Excellent as always
A repair person is someone that you never actually want to come to your house as it is usually when something has gone wrong. However, Bews Electrical were the first people I thought to contact when our washing machine stopped working. We have used them in the past but fortunately it's been a few years since we have needed help. Nevertheless, we were on their records and when the engineer came, he remembered us. We were advised in the morning that the call would be late in the afternoon and around 5.00pm were received a reassuring call that although the office was closing, the visit would still take place. I am pleased to say the fault was diagnosed very quickly and he was able to replace the necessary parts (motor brushes) from the stock on the van. The kitchen was returned to normal within the hour and we were extremely grateful that the necessity to replace the machine was averted. Such a lovely person to have in the house!
Customer in Hertfordshire
Posted on 16/04/2019
, work completed 15/04/2019
Recommended
Assessing a fault with old dishwasher and fitting a new one.
The technician who arrived to assess the fault tried in several ways to solve the problem, but it was economically better to get a new machine. When the new one came, Mr. Bews was extremely efficient and managed to over come several problems which came up as he fitted our new dishwasher.
Customer in Hertfordshire
Posted on 29/03/2019
, work completed 18/03/2019
Recommended
Supply and Fit Dishwasher
Prompt and efficient service, including removal of old dishwasher. A pleasure to deal with Bews Electrical.
Customer in Hertfordshire
Posted on 05/03/2019
, work completed 28/02/2019
Recommended
Speedy washing machine swap
Our 18-year-old Bosch washing machine was leaking profusely from its base. Seeing the good reviews for Bews Electrical, I called them. The diagnosis: a cracked drum (plastic). The machine was therefore not economic to repair. Bews sang the praises of Miele, which for example has a metal drum rather than plastic. I chose the Miele WCE660. The price was painful at £799 (the manufacturer's recommended retail price). However, this pain was somewhat ameleriated by: 1. Bews waiving the £80 call-out fee 2. Bews delivering and installing the new machine free of charge 3. Bews not charging to dispose of the old machine. 4. 5-year manufacturer's warranty 5. 6 months free supply of detergent. A couple of days later, the new machine was up and running, the installation man having given me comprehensive tuition on its operation - and the wife is very pleased with the new machine! The three people I came in contact with at Bews (I include the lady at the end of the phone) were all friendly, helpful and efficient. Well done, Bews!
Customer in Hertfordshire
Posted on 28/02/2019
, work completed 25/02/2019
Recommended
Prompt & professional
Very happy with their work trying to fix my Miele dishwasher & even though they couldn't fix if they were prompt & tried every option. I am also impressed with their precision of installing my new dishwasher - They took care and time making sure it was fully working & inbuilt & hidden in my kitchen.
Katy, Buckinghamshire
Posted on 19/02/2019
, work completed 19/02/2019
Recommended
New dishwasher installation and possible washing machine movement.
Very good service with old dishwasher removed and new one installed and tested. Washing machine could not be moved due to floor tiles being fitted up to the feet so was left in place with a new plug and socket fitted to enable PAT testing to be carried out. No problems with new dishwasher.
Customer in Hertfordshire
Posted on 08/02/2019
, work completed 04/02/2019
Recommended
My review
Mark, Hertfordshire
Posted on 21/01/2019
, work completed 21/01/2019
Recommended
Excellent and expert service
Repaired and serviced Dishwasher and washing machine both expertly and efficiently on previous occasions. This time 15 year-old washing machine was uneconomical to repair; new machine delivered and installed hours later. Service and attention to detail in costumer service was impeccable. This company is a prime example of why one should support local traders.
Peter B
Posted on 18/01/2019
, work completed 18/01/2019
Recommended
Prompt and careful.
They were quick to deliver a new dishwasher and careful in fitting the new one and removing the old. A decent price, too.
Vivienne, Hertfordshire
Posted on 09/01/2019
, work completed 09/01/2019
Recommended
Excellent service from a family run company
Installation of a new Miele Dishwasher integrated into my kitchen furniture. Work quality was very professional and explanation of how to use the equipment very comprehensive. My existing dishwasher was not repairable in the morning visit and by the end of the same day the new one was installed. Excellent service
Which? Trusted Traders Consumer
Posted on 07/11/2018
, work completed 07/11/2018
Recommended
Good quality advice and workmanship
Our Neff dishwasher failed and we booked Bews to come and check it. We had to wait quite a few days presumably because they are very busy for our appointment which was a bit frustrating. Then before our appointment our Bosch washing machine failed as well. We were very pleased when they attempted to fit us in for both machines on the same call when we had initially made an appointment for just one machine. The washing machine needed to be replaced. They were able to supply and install the new washing machine within one day from ordering because they had the item in stock. The engineer who installed the machine was very careful thorough and informative. They have ordered a part for the dishwasher and are due to repair that in the future.
cmpie, Which Reviewer
Posted on 02/11/2018
, work completed 02/11/2018
Recommended
Fantastic customer service
Our old Bosch washing machine would not spin. Engineer replaced brushes and it appeared to work. It still did not spin properly so boss came in and said previous work was fine but control unit had failed. A new machine was required and he told me what they had in stock and I selected a Miele machine. My old machine was collected within the hour and the new machine installed and its maintenance programme run all by lunchtime. A fantastic performance.
Which? Trusted Traders Consumer
Posted on 25/10/2018
, work completed 25/10/2018
Recommended
Excellent Service - no more no less!
I visited the shop on Monday afternoon, decided on a particular dishwasher, the member of staff price matched the item, I ordered it there and then and the dishwasher was installed the next day. All the packaging and the old dishwasher were taken away ( included in price ). All very professional - what more could a customer want?
KT Welwyn
Posted on 25/09/2018
, work completed 25/09/2018
Recommended
Great Experience
Bews came out to repair our dishwasher. Unfortunately it was beyond economic repair. We ordered a new one from them. The price was good and in line with John Lewis. The difference was we were dealing with a real person who could comple every aspect of the job. All done now and very happy. By the way John Lewis were out of stock of the model we wanted therefore they became somewhat irrelevant.
Crow
Posted on 24/09/2018
, work completed 24/09/2018
Recommended
Excellent service
Ickwell007, Which Reviewer
Posted on 24/09/2018
, work completed 24/09/2018
Recommended
Very pleased
Helpful, knowledgeable staff in the store and quick, efficient delivery and installation and took my old machine away.
Claire
Posted on 23/09/2018
, work completed 23/09/2018
Recommended
Excellent service.
Very pleased with the service provided by Bews Electrical. Helpful information offered with no pressure to buy. Efficient process to purchase appliance by phone. A delivery & installation, prompt and efficient. Will definitely use this company again.
Kathryn, Cambridgeshire
Posted on 04/09/2018
, work completed 04/09/2018
Recommended
Professional and friendly service
A wide range of products, very helpful staff, excellent delivery service. Added bonus that they take away old appliances. Would definitely recommend.
Janet, Hertfordshire
Posted on 22/08/2018
, work completed 22/08/2018
Recommended
Spot on service
Our freezer failed on Sunday pm. This was bought from Bews 14 years ago. Due to the age of the freezer we decided on a replacement & visited Bews on Monday am. Received excellent customer service in the shop. New Freezer delivered Tuesday pm by an excellent delivery driver. What more could we ask for!
Carol, Bedfordshire
Posted on 17/07/2018
, work completed 17/07/2018
Recommended
Professional & friendly
Very professional and friendly service. I would recommend them to a friend.
Robert, Bedfordshire
Posted on 12/07/2018
, work completed 12/07/2018
Recommended
Friendly, helpful service
All my interactions with Bews were extremely helpful. They gave great advice on my washing machine and which one to buy. The installation was efficient and quick. Everyone was friendly and helpful.
Alexa, Hertfordshire
Posted on 01/06/2018
, work completed 01/06/2018
Recommended
Efficient and helpful
We purchased a Miele dishwasher from Bews Electrical, and were impressed with the quality of service and courtesy, both in the shop and with delivery at home. Peter was kind and efficient and explained the workings of the new machine very clearly. Excellent service.
Martin, Hertfordshire
Posted on 14/05/2018
, work completed 14/05/2018
Recommended
Bews are great!
We have used Bews for many years. We buy all our white goods from there. Their advice is trustworthy, their service impeccable, and the prices are competitive.
Therobinsons, .
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
Very good
Impressed, will use them again.
Shirley, Hertfordshire
Posted on 30/04/2018
, work completed 30/04/2018
Recommended
News .. the best
Replacement of an "under counter" fridge including refitting facing door. This was completed very professionally (with no mess) and at the arranged time. The old fridge was taken away. Price was very competitive. In addition they kindly "adjusted" the door on another concealed item (dishwasher) which was causing problems. I would highly recommend this firm .. that I have been using for many years.
Nick Broughton, .
Posted on 26/04/2018
, work completed 26/04/2018
Recommended
satisfactory service
Installation of new Miele dishwasher and removal of old one
Patrick, .
Posted on 26/04/2018
, work completed 26/04/2018
Recommended
Excellent service.
Had refrigerator delivered and installed. Engineer was professional and friendly. Explained shelf positions and recommended temperature settings. Old refrigerator removed and all packaging taken away. Very pleased and would definitely recommend.
BrynDai, .
Posted on 24/04/2018
, work completed 24/04/2018
Recommended
Fantastic service.
Bews Electrical are a really helpful company. We have used them over the years and they are/have been excellent.
Penny, Cambridgeshire
Posted on 24/04/2018
, work completed 24/04/2018
Recommended
Efficient job
The young man was extremely efficient and obliging. A job well done.
G, Hertfordshire
Posted on 13/04/2018
, work completed 13/04/2018
Recommended
Efficient job
The young man was extremely efficient and obliging. A job well done.
G, Hertfordshire
Posted on 13/04/2018
, work completed 13/04/2018
Recommended
First class service
First class service from start to finish. Whole experience was stress-free and nothing was too much trouble for them. Can't rate them enough. Thank you.
Alison, Bedfordshire
Posted on 10/04/2018
, work completed 10/04/2018
Recommended
First class service
First class service from start to finish. Whole experience was stress-free and nothing was too much trouble for them. Can't rate them enough. Thank you.
Alison, Bedfordshire
Posted on 10/04/2018
, work completed 10/04/2018
Recommended
Prompt and professional
Purchased sat.am fitted mon.pm. Took old appliance away after disconnecting. Difficult job done by a young man.
Barbara, Bedfordshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Prompt and professional
Purchased sat.am fitted mon.pm. Took old appliance away after disconnecting. Difficult job done by a young man.
Barbara, Bedfordshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Brilliant job.
Which? Trusted Traders Consumer
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Brilliant job.
Which? Trusted Traders Consumer
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Great Service from Bews
My Miele washing machine is nearly 9 years old and it has been extremely reliable and has never failed to perform. Then to my great surprise it developed a leak while on a wash program. I contacted Bews and made an appointment for an engineer to visit, unfortunately it would be over a week before they could attend. Imagine my surprise when they called to say they'd had a cancellation and could attend that very day. The engineer arrived and instantly found the cause of the leak, a blocked hose connected to the detergent dispenser! He proceeded to clear this and then meticulously worked his way around the machine to check for any other potential blockage problems. His knowledge of my machine was excellent and he was quite happy to answer all my questions. The cost was exactly as quoted. A very professional job. Thank you Bews.
Baldock
Posted on 15/03/2018
, work completed 15/03/2018
Recommended
Dishwasher Crisis
Dishwasher stopped working last Monday. Called Bews electrical because they had provided us with good service a few years ago. Came out the same day and spent an hour trying to repair the machine. No luck unfortunately (and it was only 13 years old). Arrived next day with a new machine and fitted it there and then and didn't charge for previous call out. Price for new machine was also the best price I could have got it for anywhere. Such a pleasure these days to receive such good and courteous service. Bews will be my first port of call for any future appliance problems.
Nick Smale
Posted on 04/12/2017
, work completed 04/12/2017
Recommended
Prompt & professional
Excellent service from the first telephone call through to fitting of the new appliance.
David, Buckinghamshire
Posted on 27/11/2017
, work completed 27/11/2017
Recommended
Brilliant job
Excellent service by Louis.
Mike, Hertfordshire
Posted on 21/11/2017
, work completed 21/11/2017
Recommended
Excellent service.
Very prompt and reliable service, most helpful. We would have no hesitation in recommending them.
John, Hertfordshire
Posted on 19/10/2017
, work completed 19/10/2017
Recommended
Excellent service
Came when he said he would. Worked efficiently and cleanly. Helpful with explaining. A pleasant gentleman!
Graham, Hertfordshire
Posted on 13/07/2017
, work completed 13/07/2017
Recommended
Brilliant job
Good value, brilliant job. Worked hard, very pleased would only use BEWS again.
Jean, Hertfordshire
Posted on 04/07/2017
, work completed 04/07/2017
Recommended
Good job by friendly & competent engineer.
after slight delay in obtaining product, installation was good and very friendly and helpful.
Robert, Hertfordshire
Posted on 22/06/2017
, work completed 22/06/2017
Recommended
Excellent sales and service
I have dealt with this trader over very many years. I feel this statement says it all. An absolutely First class company.
John, Cambridgeshire
Posted on 19/06/2017
, work completed 19/06/2017
Recommended
Great job, again
Bews Electrical have again provided prompt excellent services. Reception staff always pleasant & helpful.
Paul, Bedfordshire
Posted on 07/06/2017
, work completed 07/06/2017
Recommended
A job well done
A courteous, professional & reasonably priced service. We have used this trader in the past & will do so again in the future if the need arises.
Marian, Hertfordshire
Posted on 05/06/2017
, work completed 05/06/2017
Recommended
My review
Excellent customer service. Always meet expectations.
Which? Trusted Traders Consumer
Posted on 31/05/2017
, work completed 31/05/2017
Recommended
Brilliant work. Very professional
A very professional job. Mr Bews replaced & refitted pipes not up to standard and was very careful to check everything worked. Also replaced switch which did not work. We would certainly use him again.
Ann, Hertfordshire
Posted on 25/05/2017
, work completed 25/05/2017
Recommended
Prompt & professional
Very professional, clean and tidy. Good job. Would recommend Bews Electrical.
Sandra, Buckinghamshire
Posted on 24/05/2017
, work completed 24/05/2017
Recommended
Efficient & professional
Very efficient service and a brilliant job was done. Totally professional at all times and respected my house whilst the job was being completed.
Sarah, Hertfordshire
Posted on 23/05/2017
, work completed 23/05/2017
Recommended
professional and friendly service from all the team
Many years repairing or renewing various fridges/freezers dishwashers and washing machines
Which? Trusted Traders Consumer
Posted on 22/05/2017
, work completed 22/05/2017
Recommended
Yet again first class service
Excellent sales advice on every occasion - washing machines and fridge freezer - followed by east efficient delivery and installation.
Jean, Hertfordshire
Posted on 22/05/2017
, work completed 22/05/2017
Recommended
Great company to use
Service to washing machine and supplying all Meilie kitchen appliances . I have used Bews for at least the last 25 years they are excellent would be lost without them.
Which? Trusted Traders Consumer
Posted on 22/05/2017
, work completed 22/05/2017
Recommended
Washing machine
Excellent service and very prompt delivery. Recommended
george
Posted on 14/06/2016
, work completed 14/06/2016
Recommended
Freezer Purchase
Recently purchased a Miele freezer. Excellent service, price matched the competition. Have used Bews for over 30 years for purchasing various products and service/repairs. Never had a problem, always top class.
Michael41
Posted on 23/04/2016
, work completed 23/04/2016
Recommended
Excellent service
All the staff are very helpful and accommodating whenever we have made both new purchases and/or required assistance with existing appliances. Peter is always on time, knowledgable and honest. Miele products are expensive but worth it.
Which? Trusted Traders Consumer
Posted on 26/03/2016
, work completed 26/03/2016
Recommended
washing machine repair
Prompt professional service,
anthonypaul
Posted on 08/03/2016
, work completed 08/03/2016
Recommended
Customer Service at its best!
Yesterday at 4.45 (day before Xmas eve!!) I went to close the door of my Neff (Naff is a better name for the slide and hide range of Neff ovens as this is the third time it has broken in 2 years) oven and again it came off the runners. Bosch the owner of the Neff range said they could come and repair it 4 days after Christmas and I would have to pay yet again for repair! We decided not to give more money to Neff so called Bews Electrical and asked what ovens they had in stock. Remember this is now 10 minutes to 5 the night before Christmas! We decided on an oven, Peter the owner but it in the back of his van brought it over and fitted it. I had a new oven by 7.00pm!!! Unbelievable customer service, thank you Pater and Louise at the shop who helped me decide which oven to get!!! Wow is all I can say.
Joauckland
Posted on 24/12/2015
, work completed 24/12/2015
Recommended
Always excellent service
We have bought several Miele appliances through Bews Electrical and also had our dishwasher repaired by Peter. Each time advice has been very helpful and professional. Delivery has been prompt too. Service excellent from start to finish.
Alisonj
Posted on 30/11/2015
, work completed 30/11/2015
Recommended
Prompt, professional & pleasant
Bought a washing machine from shop & received excellent, intelligent advice to help make the decision, Installed very carefully & removed old one, took time to explain all the workings - very pleased - have gone back to buy a tumble dryer.
Adrian, Hertfordshire
Posted on 22/07/2015
, work completed 22/07/2015
Recommended
First class service.
As we had time issues, they were quick with diagnosis and prompt upon repair. Would recommend. Would like servicing done on washing machine and tumble (both miele's).
John, Bedfordshire
Posted on 25/06/2015
, work completed 25/06/2015
Recommended
Amazing!
Bews Electrical Ltd offer an excellent service. I am always so impressed and as a result would not consider going anywhere else. It is a family run business, with very friendly staff. They are efficient, reliable and always go that extra mile to help you. Top class business, if only more businesses had their work ethic!!
Debbie, Essex
Posted on 11/05/2015
, work completed 11/05/2015
Recommended
Old school service
Got in touch with Bews Electrical to see if they could repair our dishwasher. Had previously paid for a larger organisation to do the same but the repair failed after a few days. The engineer from Bews was excellent. With the benefit of having seen the previous engineer's efforts, it was quite obvious that he really knew his job and was very good at it. He fixed the machine, explained exactly what he had done, explained how and why it had broken in the first place (oops!) and then left everything as it had been before he arrived, Well, apart from the dishwasher which is now (and is still, a month later) working.. Good solid stuff and I thoroughly recommend them.
CMR304378396
Posted on 13/01/2015
, work completed 13/01/2015
Recommended
Extremely helpful.
This family business I stumbled across last July when my washing machine (miele) broke. The call centre @ Miele couldn't send one of their technicians to repair for several weeks so recommended Bews Electrical. Peter came & fixed the machine quickly & advised that if the machine was to breakdown again they would come out & either fix or advise on a new machine not charging for the call out. My 14year old Miele washing machine broke this Oct. to be replaced by Bews, who talked me through all the models & was up & running in not time. Thank you for the terrific service.
Alison, Cambridgeshire
Posted on 03/10/2014
, work completed 03/10/2014
Recommended
excellent service
came across this company with an internet search and they are fairly local, so called and asked about a replacement dishwasher, lady on the phone very knowledgeable about their products and gave a lot of confidence, ordered it, when it was delivered it was a joy........ the man delivering it, knew the product inside out , and explained how to use it, fitted it into our integrated kitchen no problem, and took the old machine away, very very professional, friendly and very efficient. So much so we have just used them again for a washing machine, cant recommend enough. They made it seamless from start to finish.
CMR403076055
Posted on 23/09/2014
, work completed 23/09/2014
Recommended
Miele washing machine
We were very impressed with your care and attention and how you'll go that extra mile to help . We will certainly be using you again and would defiantly recommend you . Thank you again A No1 service Simon and Diane
Yogies
Posted on 12/07/2014
, work completed 12/07/2014
Recommended
Excellent service
The service was first class, from the initial visit to help me understand what washing machine would be suitable for my kitchen to the excellent and very timely delivery and fitting. Expertly done and very well explained. A pleasure to have a workman clean up so well after fitting the machine.
Beverley, Hertfordshire
Posted on 09/06/2014
, work completed 09/06/2014
Recommended
Which? Local Review
Peter Bews has installed several "white goods" for my late wife & me, and has again come to my rescue today as my microwave has packed up. He sells only better quality goods, such as Miele, but Service is the key-word. I can thoroughly recommend his firm.
J.S.Edis.
Posted on 27/07/2010
, work completed 27/07/2010
Recommended
Which? Local Review
Turn up when required, very pleasant staff
tonyliz
Posted on 23/04/2009
, work completed 23/04/2009
Recommended