Bews Electrical Ltd

We had a bad experience with a dishwasher installed by a national retailer and this was returned for a refund. We have previously bought other kitchen appliances from Bews and so ordered a Miele dishwasher from them because we were more than happy with the appliances and the service received previously. The price of the dishwasher was the same as that of the national retailer and we did not have to pay any additional installation charges. The appliance was in stock and so there was no wait for delivery. Delivery was on the day agreed. Mr Bews checked the safety of our kitchen socket and switch prior to installation because of the issues experienced with the previous installation. The dishwasher was then installed efficiently and with no fuss. The kitchen was left clean and tidy afterwards. Bewes stock quality appliances and the service received this time was, once again, faultless.

Contacted Bews Electrical Ltd 11.10.2021. The situation was treated as urgent and Mr Bews came at 17.00 hours on the same day. Advised on 2 options as follows: 1) Miele available in 4 to 6 weeks 2) Available next May. At 6 week stage, an installation date was pencilled in as 3.12.2021 with an arrival time between 8,30-9.00am. A few days before it was confirmed that the Fridge/Freezer had been received. Mr Bews arrived on time and the machine has been successfully installed and the old machine and packaging were taken away.

Ordered a new fridge and it was delivered and fitted the same day. Old fridge taken away. Excellent service. Would use again.

This is a family firm which takes you seamlessly from initial contact with very knowlegeable and friendly receptionists to the job being completed. The price of my new fridgefreezer was competitive, equivalent to John Lewis' price for the same product and post-sales service. Those who did the job at my house (in my case, repairing a washing machine and then installing a new Fridge Freezer, were prompt, polite and wearing masks. The work was done to a high standard and all wrappings etc automatically taken away. I have every confidence in asking them back in the future should the need arise.

Overall an excellent experience from start to finish. What was really important was somebody coming out to measure up and recommend a replacement hob. Bews Electrical were able to obtain a replacement much quicker than originally stated and quickly fitted. I was very pleased with the work done and have no hesitation in recommending them.

I would like to complement both Robert from Bews and the telephone sales and servicing staff at Bews for their excellent service in replacing and installing our new dishwasher. Robert himself was helpful, a very clear communicator and a pleasure to deal with. The same goes for the ladies who we dealt with over the phone. I would have no hesitation in using Bews again or recommending them to others.

I just wanted to let you know what a pleasure it is to do business with you Bews, I received excellent service about three years ago when purchasing our Miele washing machine and dishwasher and until yesterday they have been faultless. Unfortunately my washing machine that is in regular use stopped working full of towels and water 😳 I called you just after 9 am spoke to a very helpful lady who took my details popped me on hold and minutes later returned to inform me an engineer will be with me later the same day. The engineer Robert arrived looked at the machine and got straight to work he is credit to your company very knowledgeable knowledgeable and helpful with advice for me on both my appliances on how to get the best results out of the programs and look after my appliances, the washing machine is now back-in perfect working order and I was charged a fair price for the work. Once again thank you excellent service and I thoroughly recommend Bews 😁

Urgent need for a replacement washing machine was met with swift efficient service. Model options were displayed and once chosen date of delivery and fitting was agreed upon for the same week (2 days hence). This schedule was met and the old machine was taken away without further cost. Machine working perfectly. Superb pleasant service.

I have just purchased a new dishwasher from Bew's Electrical which is our 3rd from them in over 40 years. The shop service was warm, polite, informative and confident. The installation engineer was equally professional, warm, caring, helpful, polite and informative. It was a delight to be able to obtain such wonderful service from a great family business. Bernard Butt.

We ordered a new Miele dishwasher on 10 March and were told 8-12 week lead time. The dishwasher came in much sooner and was fitted today. The fitter was really helpful and went through all the programmes etc. once the machine was in. Will definitely use Bews again.

Our tumble drier died in early January so decided to buy a Miele one to stack on top of our Miele washing machine. Unfortunately there have been delivery delays but Bews have kept us informed. It was delivered today and the two engineers installed it speedily and very efficiently, finally ensuring we had a rundown on its facilities and operation. All the packaging and the dead machine were taken away. It is great to have a local trader that provides such excellent service.

Called the office on Saturday and received advice and guidance as no visits allowed under lockdown conditions. Order placed for a stock item. Delivery agreed for the Monday. As agreed we received a message on engineer arrival time, which was duly met. New washing machine up and working by midday with some helpful user guidance. Excellent service. Thank you.

Courteous and efficient response by the office staff at Bews. The engineer, Paul, arrived very promptly and had all the relevant parts on his van to cope with the faults on the dishwasher. Plus he was able to give advice on getting the best out of the machine. Thank you!

We have 2 Miele appliances and Bews is definitely the company to buy from and to go to for service. Our 2 year old dishwasher developed a minor fault and Bews came to our rescue. The office staff are so friendly, helpful and efficient. The service engineers know their stuff and they too are friendly, helpful and efficient.

An excellent family company that is a pleasure to deal with. Helpful, friendly, knowledgeable, and very professional. Mr. Bews fitted my washing machine 3 days earlier than I expected and explained in detail all the different programs on it. I would have no hesitation in recommending this company

My 16 year old Miele washer finally gave up. Bews service was so efficient in that by the following week I had a brand new Miele washing machine installed. No fuss, old one removed and new one fitted. Really impressed and will use them again. Thanks to all concerned.

Repair to Meile machine under guarantee. First call arrived on time and problem identified. Inevitably no spare carried but not unreasonable as significant item needed. Second call about 10 days later to fit replacement component. Installed and functions ok to date. Minor issue follow up call needed to determine procurement of spare only to find work already scheduled for next day but not booking call from Bews.

Needing to get a new vacuum I started the usual on-line research and selected the model we wanted through other reviews, YouTube user reviews and from personal experience of various brands over the years. We settled on a Miele model and we have had experience we other Miele products and have found them to be very well made, sturdy, repairable and reliable. As is always the case there was a myriad of various prices on-line but it's not fair to compare price to e-tailers and retailers in my opinion. Trying to avoid defaulting to Amazon, I found this particular vacuum on the John Lewis website for £299. So I contacted Bews by email initially so I could get a flavour for their pricing. We think it is important to support small independent retailers and as they had provided excellent service in the past it was a no-brainer. Bews quoted £300 with a similar 2yr warranty, just like JL and largely twice as long as many other retailers. They also included a free pack of (Miele original) filters, another saving then. As we were self-isolating, after paying over the phone they offered to drop it off free of charge. I have no negative comments to make. Our local independent store was price competitive and offered their usual no-hassle, easy to communicate service, why would we go anywhere else!? If we don't use local independents, we will lose them. Would use again without hesitation.

Very pleased with the help and service given by the team at Bews. The engineer, Paul, was immediately able to identify the problem with our leaking dishwasher and had all the parts needed to fix the machine. Would highly recommend.

I have been using Bews for many, many years and their work is always done to a very high standard. Occasionally they have come to repair appliances and again their work is brilliant . The appliances they sell rarely break down. Time keeping and reliability are excellent.

No problems. Dishwasher repaired back to working order. The heat pump replaced quickly replaced. Engineer knew his stuff, very friendly. Will use again if needed. Thank you Bews Electrical.

We’ve used this company for many years. We go by their recommendation and am always very satisfied by the results, so much so we buy all our white goods from them! Excellent service in every way.

My dishwasher broke, as it was not deemed a critical appliance by the government due to the coronavirus, I was not able to have it repaired. With 5 adults in the house, it was critical for me so Bews Electrical came at 9.30 the following morning and fitted the new dishwasher and took my old one. Very efficient and pleasant and the price was just as competitive as the large stores. The fitter explained how to use the various settings, at a safe distance, tested it out, and left within 45 mins. I would certainly use them again.

Bews Electrical attended as soon as possible after I reported a problem with my aging washing machine - although a repair could have carried out, it would have been expensive. Since my washing machine was 18 years old, I decided that it would be best to replace it. Bews Electrical was able to supply a replacement, and since they had one in stock they returned later that day to install it. I could not be happier with the service!!

Over many years I have purchased several appliances for the kitchen and laundry from Bews Electrical and also had appliances repaired by them. This is an excellent company with helpful and knowledgeable staff both in the office and the people who install and repair appliances. Bews Electrical install appliances, set them up and take the time to explain key features of the appliance. When appliances required repair they did an excellent job in finding the fault, explaining the problem and how it might be avoided in future. Wonderful company.

Brilliant service. Ordered washing machine which was delivered, installed and tested the next day. Helped with selection without being pushy. Also helped with how to save money. Old machine taken away. 5 star service for same price as the big impersonal retailers.

Our integrated fridge of 27 years was on its last legs. Peter visited to scope and quote. Practical and commonsense advice was given, together with some recommendations about airflow. He made a recommendation. Next morning as promised his back office called to arrange fitting. On the day agreed he arrived on time, fitted it and additionally sorted the airflow issue. The job was left tidy. All is working. The following day his office realised there was an overpayment which was immediately resolved. A thoroughly good experience for us. Thanks!

Just had to have the door lock replaced on our Miele washing machine. As always, excellent service from Bews Electrical. They were able to respond sooner than expected, got the job completed with no fuss and cleaned up one of the parts that could have caused us a problem in the future. We have bought a number of kitchen and utility room appliances from Bews Electrical and would always recommend them

I have been a customer of Bews for a number of years and during this time I have had four appliances replaced in addition to several repairs and the service has always been first class, carried out by a profession engineer. To sum up, if I have an appliance issue I look no further than Bews to solve the problem and will continue to give my support.

Have used this company for about 20 years. Always have been polite, not pushy. Have a really good knowledge of machines they supply, service required and maintenance problems. Machines they supply are top quality. Service provided is timely. Diagnosis of problems always explained thoroughly. Always feel they can be trusted in their diagnosis, even when replacement is their recommendation. All members of staff, sales, installation, repair and office staff are always polite, understand any problems or messages and very reliable. I have no hesitation in recommending this trader.

My fridge freezer died on Sunday. I phoned Bews on Monday and an engineer came to see if it was repairable on Wednesday. Sadly it was beyond repair. I asked for his recommendations for a replacement and explained that, as I have 4 dogs, I needed a replacement urgently. The recommended model was offered with a discount on the price, free installation, free removal of the dead one and no charge for the repair call out. The engineer said I would receive a phone call that afternoon to arrange for the new one to be delivered but he couldn't say when they would be able to deliver it. I envisaged it would be the following week at the earliest. However, when the phone call came, I was told that the new fridge freezer could be delivered the next afternoon - Thursday! I was delighted to be told that I was an urgent case. So, Thursday afternoon, engineer and fridge arrived, all fitted beautifully, another lovely engineer and a lovely new fridge freezer. AS well as all that, the engineer who came on Wednesday turned off the horrible beeping on my new washing machine which had been frightening my dogs.

Really good experience - arrived on time, quickly identified and sorted problem with Miele washing machine and fixed a few potential other problems at same time and at a reasonable price. Peter Bews is a very friendly and helpful person who I would use again and strongly recommend to anyone with troublesome Bosch/Miele kitchen appliances.

A repair person is someone that you never actually want to come to your house as it is usually when something has gone wrong. However, Bews Electrical were the first people I thought to contact when our washing machine stopped working. We have used them in the past but fortunately it's been a few years since we have needed help. Nevertheless, we were on their records and when the engineer came, he remembered us. We were advised in the morning that the call would be late in the afternoon and around 5.00pm were received a reassuring call that although the office was closing, the visit would still take place. I am pleased to say the fault was diagnosed very quickly and he was able to replace the necessary parts (motor brushes) from the stock on the van. The kitchen was returned to normal within the hour and we were extremely grateful that the necessity to replace the machine was averted. Such a lovely person to have in the house!

The technician who arrived to assess the fault tried in several ways to solve the problem, but it was economically better to get a new machine. When the new one came, Mr. Bews was extremely efficient and managed to over come several problems which came up as he fitted our new dishwasher.

Prompt and efficient service, including removal of old dishwasher. A pleasure to deal with Bews Electrical.

Our 18-year-old Bosch washing machine was leaking profusely from its base. Seeing the good reviews for Bews Electrical, I called them. The diagnosis: a cracked drum (plastic). The machine was therefore not economic to repair. Bews sang the praises of Miele, which for example has a metal drum rather than plastic. I chose the Miele WCE660. The price was painful at £799 (the manufacturer's recommended retail price). However, this pain was somewhat ameleriated by: 1. Bews waiving the £80 call-out fee 2. Bews delivering and installing the new machine free of charge 3. Bews not charging to dispose of the old machine. 4. 5-year manufacturer's warranty 5. 6 months free supply of detergent. A couple of days later, the new machine was up and running, the installation man having given me comprehensive tuition on its operation - and the wife is very pleased with the new machine! The three people I came in contact with at Bews (I include the lady at the end of the phone) were all friendly, helpful and efficient. Well done, Bews!

Very good service with old dishwasher removed and new one installed and tested. Washing machine could not be moved due to floor tiles being fitted up to the feet so was left in place with a new plug and socket fitted to enable PAT testing to be carried out. No problems with new dishwasher.

Helpful, knowledgeable staff in the store and quick, efficient delivery and installation and took my old machine away.

My Miele washing machine is nearly 9 years old and it has been extremely reliable and has never failed to perform. Then to my great surprise it developed a leak while on a wash program. I contacted Bews and made an appointment for an engineer to visit, unfortunately it would be over a week before they could attend. Imagine my surprise when they called to say they'd had a cancellation and could attend that very day. The engineer arrived and instantly found the cause of the leak, a blocked hose connected to the detergent dispenser! He proceeded to clear this and then meticulously worked his way around the machine to check for any other potential blockage problems. His knowledge of my machine was excellent and he was quite happy to answer all my questions. The cost was exactly as quoted. A very professional job. Thank you Bews.

Dishwasher stopped working last Monday. Called Bews electrical because they had provided us with good service a few years ago. Came out the same day and spent an hour trying to repair the machine. No luck unfortunately (and it was only 13 years old). Arrived next day with a new machine and fitted it there and then and didn't charge for previous call out. Price for new machine was also the best price I could have got it for anywhere. Such a pleasure these days to receive such good and courteous service. Bews will be my first port of call for any future appliance problems.

Excellent service and very prompt delivery. Recommended

Recently purchased a Miele freezer. Excellent service, price matched the competition. Have used Bews for over 30 years for purchasing various products and service/repairs. Never had a problem, always top class.

All the staff are very helpful and accommodating whenever we have made both new purchases and/or required assistance with existing appliances. Peter is always on time, knowledgable and honest. Miele products are expensive but worth it.

Prompt professional service,

Yesterday at 4.45 (day before Xmas eve!!) I went to close the door of my Neff (Naff is a better name for the slide and hide range of Neff ovens as this is the third time it has broken in 2 years) oven and again it came off the runners. Bosch the owner of the Neff range said they could come and repair it 4 days after Christmas and I would have to pay yet again for repair! We decided not to give more money to Neff so called Bews Electrical and asked what ovens they had in stock. Remember this is now 10 minutes to 5 the night before Christmas! We decided on an oven, Peter the owner but it in the back of his van brought it over and fitted it. I had a new oven by 7.00pm!!! Unbelievable customer service, thank you Pater and Louise at the shop who helped me decide which oven to get!!! Wow is all I can say.

We have bought several Miele appliances through Bews Electrical and also had our dishwasher repaired by Peter. Each time advice has been very helpful and professional. Delivery has been prompt too. Service excellent from start to finish.