I had a leaking compression valve on the radiator, the guy who came to do the work did a fine job, no issue there. But I was really annoyed to discover additional charges on my invoice that were never mentioned during my call. Their phone line states that staff will be using PPE equipment, but not that you will be charged for it. I asked them to remove the charge as when the costs were discussed there was no mention of this (only hourly rate, materials and possible parking fees were discussed) and they refused, they also doubled down and claimed that the charge was mentioned on their website and phone line so I should have known. 1. It's true that the charge is mentioned on their website, but I called their phone line, and discussed what the cost would be on their phone line! I should not have to also check their website to see if there are additional charges that weren't mentioned. 2. The claim that it was mentioned on the phone line is just demonstrably false. On principle I am really irritated to be charged more than I agreed to. Luckily in this instance the charge is not high, but there is nothing to stop them charging what they like and then refusing to remove it based on the same reasoning. If you are agree to a specific price for the work, then that should be what is honoured. If they forgot to mention the additional charge, or whatever the case may be here, that's their mistake and they should still honour the original agreement. Very unimpressed.