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Blackwell Heating & Plumbing Ltd


119 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed


We are a family run Plumbing and Heating company.

We are based in Darlington where we have a small showroom which allows customers to call in and make appointments, payments, ask questions or see selected products and brochures.

We cover all areas of the industry including:

Servicing of Gas boilers and fires
Servicing of Oil boilers
Boiler, heating systems and fire upgrades
All aspects of plumbing repairs
Gas and electric fires and surrounds - supply and fit
New Optimyst effect electric fires
Solar PV panels
Ground/air source heating
Oil boiler installations and repairs
Full bathroom design and install
Bathroom showroom
We offer competitive rates and free estimates.

01325 481956

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Gas emergencies
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom suppliers
    • Bathroom refurbishment
    • Wet rooms
  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
  • Fireplace and stove installers

Customer reviews

Why you can trust these reviews

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119 reviews
Customer Service
Sort by
Work good, Customer Service Zero
Customer Service
I initially dealt with MD Andrew Thomas and wanted replacements for night storage heaters in my electric-only 2 bedroom Flat and a pump to improve my poor water pressure. My reason for the changes were purely to lower the cost of my electric bills. During his site visit Andrew stated that rather than a pump it would be more cost effective to remove the existing water tank and install a smaller tank which would also improve the water pressure. I took this 'expert' advice and agreed to the work which was carried out in February 2021. The fitters were great, clean, tidy, pleasant and professional. Unfortunately the same accolades cannot be said for the company customer after-care service. I discovered to my horror that my monthly electricity bill for March was £200 so on 5 April I emailed Blackwell to request help as 'something' was obviously not right, I had left all the settings on the units exactly as the fitters left them which was at the lowest settings. Initially they said that Andrew would telephone me to arrange to call round but later that afternoon I received an email from them saying that £200 a month was quite normal and if I wanted a call out it would be subject to their usual call out fee! I emailed back expressing my disappointment and having given them a week to reconsider their stance feel I have no alternative but to leave this review to advice others of my experience so they can make a thoroughly informed decision regarding whether to employ Blackwell Plumbing.
Customer in Darlington Posted on 12/04/2021 , work completed 09/02/2021
Very good service
Customer Service
I found the service very friendly and easy to talk too. The engineer was very good servicing the boiler, and very polite I will be using the service again.
Customer in Darlington Posted on 06/04/2021 , work completed 06/04/2021
Excellent Company
Customer Service
A very good job completed to a very high standard by very skilled and courteous trade persons. They are a credit to the company. The Directors of the company, Andy and Clare are involved from start to finish and always available to answer any queries. They both work with you and nothing is too much trouble. The fact that they are the owners of the family business is reflected in the high standards they expect. I would highly recommend Blackwell Heating and Plumbing. We have used them previously to install a new heating system and now a new bathroom. We shall most certainly be in contact with them for our next project.
Michael in Darlington Posted on 01/04/2021 , work completed 29/03/2021
Fast, efficient and friendly
Customer Service
I contacted Blackwell Heating & Plumbing at short notice after being let down by a larger national firm. They arranged an appointment for a boiler service at short notice and at a very reasonable price. The engineer that came was friendly and straight away mentioned how much he 'loved' our type of boiler, setting my mind at rest that he wasn't about to conveniently find faults he could charge a repair fee for. The service was completed quickly and the engineer and the office went the extra mile to process my payment there and then to hasten the production of the boiler service record I needed in order to proceed with my property sale. Will 100% use again in my new property.
Customer in Darlington Posted on 23/03/2021 , work completed 15/03/2021
Replacement Boiler
Customer Service
A very efficient friendly workforce arrived on time and left everything clean and tidy upon completion, the director turned up twice to make sure everything was ok. I would definitely use them again and recommend them to others, very good after sales with flowers delivered as a thank you.
John in Darlington Posted on 04/03/2021 , work completed 20/11/2020
New Boiler Install
Customer Service
We have used Blackwell's for maintenance to our old boiler on a number of occasions and always found the service from the admin staff to the engineers to be good, helpful and reasonably priced. Naturally, when we decided the time had come for a new boiler we obtained a number of quotes for comparison. Not only was Blackwell's the most reasonable, we had complete confidence in them. Despite being mid-lockdown, the engineers arrived on the date agreed, completed the job on time despite appalling wet weather (and an outside boiler!) and were tidy, professional and courteous. Wouldn't hesitate to recommend Andy and his team for their personal approach.
Customer in Posted on 12/02/2021 , work completed 23/01/2021
Replacement heating system
Customer Service
Very, punctual, friendly and obliging workforce. Visited twice during the 3 day work by the director to ensure everything was satisfactory. On completion the system thoroughly explained and left clean and tidy.
Colin in Darlington Posted on 08/02/2021 , work completed 03/02/2021
Boiler and Heating maintenance
Customer Service
First class service for heating boiler and gas fire annual inspection service. Staff were polite, friendly and punctual. The work was carried out in a neat and tidy, professional manner. Work carried out was within budget. Would thoroughly recommend Blackwell Heating.
Customer in Darlington Posted on 01/02/2021 , work completed 29/01/2021
Installation of a Baxi 830 boiler and radiators
Customer Service
The work was carried out at the specified time for taking out the old back boiler, water tank, header tank and decommissioning of the old back boiler and gas fire, and replacing it with a new Baxi combi boiler and radiators. The installation was very efficient neat, clean and tidy with hardly any visible evidence of new pipework.
Customer in Darlington Posted on 25/12/2020 , work completed 23/12/2020
Very professional and competent company
Customer Service
I cannot thank Blackwell heating and plumbing enough for the works that they have completed in my bathroom and en-suite. They inherited the works from a previous company who made a terrible job and left me with no hope. Blackwell have been totally professional, reliable and competent. I highly recommend what an excellent company.
Lisa in Darlington Posted on 24/12/2020 , work completed 23/12/2020