Endorsed by Which?

Blackwell Heating & Plumbing Ltd

4.8

119 Reviews

Opening Hours
Today - 09:00–13:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

About

We are a family run Plumbing and Heating company.

We are based in Darlington where we have a small showroom which allows customers to call in and make appointments, payments, ask questions or see selected products and brochures.

We cover all areas of the industry including:

Servicing of Gas boilers and fires
Servicing of Oil boilers
Boiler, heating systems and fire upgrades
All aspects of plumbing repairs
Gas and electric fires and surrounds - supply and fit
New Optimyst effect electric fires
Solar PV panels
Ground/air source heating
Oil boiler installations and repairs
Full bathroom design and install
Bathroom showroom
We offer competitive rates and free estimates.

01325 481956

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Gas emergencies
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom suppliers
    • Bathroom refurbishment
    • Wet rooms
  • Kitchen fitters

    • Kitchen design
    • Kitchen installation
    • Kitchen refurbishment
  • Fireplace and stove installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
119 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Reliable, honest - great job.
Customer Service
Quality
Value
We have used this company to service our boiler for many years. They have always been reliable. They seem to charge the going rate for work, and will always respond quickly to any problems. eg when our boiler broke down close to Christmas last year they worked quickly to source the parts and ensure that we had heating. As a result of this we decided to have a new boiler fitted and they did this work for us. The engineers were friendly, polite and efficient and tried to avoid any disruption as much as possible. We would definitely recommend them.
Customer in Darlington Posted on 04/05/2024 , work completed 29/03/2024
Excellent Service
Customer Service
Quality
Value
Highly impressed I would use them again. Prompt courteous and cleaned up after themselves.
Which? Trusted Traders Consumer Posted on 02/09/2021 , work completed 25/08/2021
Blackwell Heating offers a very kind, prompt and a professional service.
Customer Service
Quality
Value
Blackwell Heating offers a very kind, prompt, and professional service. Their prices are very competitive.
Customer in Stockton-on-Tees Posted on 22/07/2021 , work completed 22/07/2021
Great Service
Customer Service
Quality
Value
After fruitlessly waiting weeks for another company to quote for a replacement boiler Blackwell came out a couple of days later and provided a written quote the next day. The work was scheduled for a few days later and completed efficiently and in a pleasant manner as was the follow up powerflush. They even had their joiner box in the pipework. A first class service. On top of that the original company finally sent a quote almost £1000 more than Blackwell's!
John in North Yorkshire Posted on 17/07/2021 , work completed 16/07/2021
New gas boiler fitted.
Customer Service
Quality
Value
This company had serviced our old gas boiler for four years. When we decided that it needed to be replaced. We asked Blackwell heating and plumbing limited. To give us an estimate for the work that needed to be done. Andy the company manager came on the day we requested, we found him very personable, knowledgeable and professional. We explained what we wanted from him, he looked at what needed to be done and then he advised us accordingly. We never felt under any pressure to go with what he advised. The following day the estimate arrived with a number of options. We selected what we needed and we were happy with the quotes which were included in the estimate. We chose the date when the work was to start. The service engineers arrived at the stipulated time, and so did the company delivering the materials. The work was completed within the time frame they gave us. It was carried out to a very high standard. The engineers were very professional focusing on their work each day. They were pleasant, polite and very efficient, removing all the waste material and cleaning up at the end of each day. When the work was complete you could not tell they had actually been apart from having a new efficient heating system. We cannot recommend this company highly enough.
Customer in Darlington Posted on 12/07/2021 , work completed 23/06/2021
Landlord gas certificate and boiler service
Customer Service
Quality
Value
I contacted this trader being local to my boiler installation as a trusted trader. The office lady was very helpful in giving me the date that I had asked for, a 2 hour time slot and also the total cost. The technician duly arrived on time, carried out the boiler service and carried out the gas safety requirements very professionally. The landlord gas safety certificate was issued the same afternoon. All in all,I was very impressed with their service and will certainly use them again.
Customer in Kent Posted on 04/06/2021 , work completed 01/06/2021
Superb services from our local Plumbing & heating company.
Customer Service
Quality
Value
We have used Blackwell Heating & Plumbing for several years now - having initially had a new Gas Central heating system installed at our home and at a rental property. They have always been prompt, courteous and reasonable in their service costs to date. Highly Recommended.
Greg in Darlington Posted on 18/05/2021 , work completed 11/05/2021
great quality work at great price
Customer Service
Quality
Value
Can't recommend enough. Very professional from Andy's first visit, to the fitters' final finish of the new shower suite and flooring. He hit a few unexpected/hidden snags that couldn't have been foreseen and dealt with them promptly and efficiently at no extra cost. All high quality fittings used and couldn't be more pleased with the finished article and the price. would highly recommend to anyone. A big thank you to Andy and his team. Outstanding work, you've made an old lady very happy.
Customer in Darlington Posted on 16/05/2021 , work completed 23/04/2021
always friendly and helpful
Customer Service
Quality
Value
As well as carrying out an annual boiler service for me (5 years so far), I have also phoned for advice and also recently had a repair to the boiler and a radiator. All of the staff I spoke to were helpful and professional. The engineer arrived during the appointed time, was helpful and friendly, and also tidied away all waste. Many thanks to all at Blackwell Heating.
Customer in Darlington Posted on 19/04/2021 , work completed 17/04/2021
Help when help was needed quickly!
Customer Service
Quality
Value
Realised I had a cold water leak at 8.00 pm. An immediate email to Blackwell Heating and Plumbing resulted in a prompt reply from them first thing the following morning. As a result the problem had been found and the matter resolved very early in the morning by 8.30 am after the initial phone call from them. All the work was done much to my relief and satisfaction. First class service, care and attention. Thank you.
Customer in Darlington Posted on 15/04/2021 , work completed 12/04/2021
Work good, Customer Service Zero
Customer Service
Quality
Value
I initially dealt with MD Andrew Thomas and wanted replacements for night storage heaters in my electric-only 2 bedroom Flat and a pump to improve my poor water pressure. My reason for the changes were purely to lower the cost of my electric bills. During his site visit Andrew stated that rather than a pump it would be more cost effective to remove the existing water tank and install a smaller tank which would also improve the water pressure. I took this 'expert' advice and agreed to the work which was carried out in February 2021. The fitters were great, clean, tidy, pleasant and professional. Unfortunately the same accolades cannot be said for the company customer after-care service. I discovered to my horror that my monthly electricity bill for March was £200 so on 5 April I emailed Blackwell to request help as 'something' was obviously not right, I had left all the settings on the units exactly as the fitters left them which was at the lowest settings. Initially they said that Andrew would telephone me to arrange to call round but later that afternoon I received an email from them saying that £200 a month was quite normal and if I wanted a call out it would be subject to their usual call out fee! I emailed back expressing my disappointment and having given them a week to reconsider their stance feel I have no alternative but to leave this review to advice others of my experience so they can make a thoroughly informed decision regarding whether to employ Blackwell Plumbing.
Customer in Darlington Posted on 12/04/2021 , work completed 09/02/2021
Very good service
Customer Service
Quality
Value
I found the service very friendly and easy to talk too. The engineer was very good servicing the boiler, and very polite I will be using the service again.
Customer in Darlington Posted on 06/04/2021 , work completed 06/04/2021
Excellent Company
Customer Service
Quality
Value
A very good job completed to a very high standard by very skilled and courteous trade persons. They are a credit to the company. The Directors of the company, Andy and Clare are involved from start to finish and always available to answer any queries. They both work with you and nothing is too much trouble. The fact that they are the owners of the family business is reflected in the high standards they expect. I would highly recommend Blackwell Heating and Plumbing. We have used them previously to install a new heating system and now a new bathroom. We shall most certainly be in contact with them for our next project.
Michael in Darlington Posted on 01/04/2021 , work completed 29/03/2021
Fast, efficient and friendly
Customer Service
Quality
Value
I contacted Blackwell Heating & Plumbing at short notice after being let down by a larger national firm. They arranged an appointment for a boiler service at short notice and at a very reasonable price. The engineer that came was friendly and straight away mentioned how much he 'loved' our type of boiler, setting my mind at rest that he wasn't about to conveniently find faults he could charge a repair fee for. The service was completed quickly and the engineer and the office went the extra mile to process my payment there and then to hasten the production of the boiler service record I needed in order to proceed with my property sale. Will 100% use again in my new property.
Customer in Darlington Posted on 23/03/2021 , work completed 15/03/2021
Replacement Boiler
Customer Service
Quality
Value
A very efficient friendly workforce arrived on time and left everything clean and tidy upon completion, the director turned up twice to make sure everything was ok. I would definitely use them again and recommend them to others, very good after sales with flowers delivered as a thank you.
John in Darlington Posted on 04/03/2021 , work completed 20/11/2020
New Boiler Install
Customer Service
Quality
Value
We have used Blackwell's for maintenance to our old boiler on a number of occasions and always found the service from the admin staff to the engineers to be good, helpful and reasonably priced. Naturally, when we decided the time had come for a new boiler we obtained a number of quotes for comparison. Not only was Blackwell's the most reasonable, we had complete confidence in them. Despite being mid-lockdown, the engineers arrived on the date agreed, completed the job on time despite appalling wet weather (and an outside boiler!) and were tidy, professional and courteous. Wouldn't hesitate to recommend Andy and his team for their personal approach.
Customer in Posted on 12/02/2021 , work completed 23/01/2021
Replacement heating system
Customer Service
Quality
Value
Very, punctual, friendly and obliging workforce. Visited twice during the 3 day work by the director to ensure everything was satisfactory. On completion the system thoroughly explained and left clean and tidy.
Colin in Darlington Posted on 08/02/2021 , work completed 03/02/2021
Boiler and Heating maintenance
Customer Service
Quality
Value
First class service for heating boiler and gas fire annual inspection service. Staff were polite, friendly and punctual. The work was carried out in a neat and tidy, professional manner. Work carried out was within budget. Would thoroughly recommend Blackwell Heating.
Customer in Darlington Posted on 01/02/2021 , work completed 29/01/2021
Installation of a Baxi 830 boiler and radiators
Customer Service
Quality
Value
The work was carried out at the specified time for taking out the old back boiler, water tank, header tank and decommissioning of the old back boiler and gas fire, and replacing it with a new Baxi combi boiler and radiators. The installation was very efficient neat, clean and tidy with hardly any visible evidence of new pipework.
Customer in Darlington Posted on 25/12/2020 , work completed 23/12/2020
Very professional and competent company
Customer Service
Quality
Value
I cannot thank Blackwell heating and plumbing enough for the works that they have completed in my bathroom and en-suite. They inherited the works from a previous company who made a terrible job and left me with no hope. Blackwell have been totally professional, reliable and competent. I highly recommend what an excellent company.
Lisa in Darlington Posted on 24/12/2020 , work completed 23/12/2020
Good job, very professional.
Customer Service
Quality
Value
Great job, very professional and clean workmanship. Good quality materials and products used. Extremely efficient and friendly company.
Customer in Darlington Posted on 29/06/2020 , work completed 24/06/2020
Excellent experience
Customer Service
Quality
Value
Very pleased with recent emergency boiler replacement. The job was done quickly and efficiently and everything was left clean and tidy on completion. The staff was pleasant and courteous. We are very happy with our new system and are impressed with the professionalism of every aspect of the firm's dealings with us.
Anne Posted on 08/05/2020 , work completed 06/05/2020
Urgent breakdown repair
Customer Service
Quality
Value
In the middle of the COVID-19 crisis our thermostat broke which left us without heating. A quick phone call on the Monday brought a callout on the same day and hey presto a new thermostat fitted on the following day - fantastic service with social distancing observed and heating restored - very efficient and great service by a great company and we are very grateful! Thanks to Andy, Claire and all the team! Would recommend this company and have done!
Customer in Darlington Posted on 23/04/2020 , work completed 21/04/2020
Excellent Service
Customer Service
Quality
Value
The shower would not switch off and could only be controlled by switching the main stop tap off. We contacted them and they were there at the first possible opportunity, my availability not theirs. they checked it out let me know what was wrong and offered 2 options. We chose to replace the shower, they came back immediately and did the job all in less than 2 hours. I would highly recommend them.
Customer in Darlington Posted on 19/03/2020 , work completed 13/03/2020
First class service
Customer Service
Quality
Value
I initially had a quote from to British Gas for our new boiler but due to poor communication and customer service on their part I cancelled the order. I suppose I chose Blackwell Heating and Plumbing by chance. I had seen their vans around so completed an online enquiry. From the initial survey to the completed work I have nothing but praise for the company. The staff arrived promptly were very polite and efficient they were clean and tidy workers and always tidied up before finishing. The work was scheduled to last a day and a morning it did, the estimate quoted was the price we paid (£1300 less than British Gas). I will also definitely use Blackwell Heating for the annual service, I have no hesitation in recommending this company.
Customer in Darlington Posted on 05/11/2019 , work completed 17/09/2019
Very happy
Customer Service
Quality
Value
We contracted Blackwell to convert a small, shallow broom closet into a downstairs WC. This involved extending the broom cupboard into our living room to make it large enough for the WC. It was a small space and so a toilet with a sink on top was recommended. Also, due to the location of the room, it was not possible to fit a regular toilet due to no space under the floor for normal waste pipes, therefore a macerator was the only option and the small diameter and pumping system meant it could go into the attic and across into the main waste pipe. We are very happy with the standard of work. It was made good with new flooring, and all of the skirting and coving was replaced in the lounge where the extension to the room had been made. Radiator also fitted. I'd heard stories of macerators being noisy and unreliable. We have had it for two weeks now and am happy with how quiet it is and there have been no issues as yet. Professional company who can be trusted. Thoroughly recommend.
Customer in Darlington Posted on 04/11/2019 , work completed 18/10/2019
Highly Recommended & Commendable Heating & Pumbing Business
Customer Service
Quality
Value
Always polite and accurate communications, always fast, efficient and effective workmanship. Inspected, checked and serviced rental property oil boiler and tank, fitted replacement part per service schedule; liaised with letting agency and tenants direct - very helpful and re-assuring for a long-distance landlord. Heating Engineer left landlord’s certificate with tenant on completion. Posted invoice and copy certificate promptly. Price satisfactory. Well done and “thank you” to everyone at Blackwell Heating & Plumbing Ltd!
Customer in Derbyshire Posted on 23/03/2019 , work completed 15/03/2019
Excellent Work
Customer Service
Quality
Value
We have just had our annual boiler service by Blackwell Plumbing and Heating. As always the engineer was very professional and efficient. We have used Blackwell Plumbing and Heating since the boiler was installed and always had excellent service from them, they are easy to contact and book an engineer. The main points are,they leave no mess, leave the house as they found it, answer any questions we have and have always arrived at the correct time. There prices are very reasonable for a job well done. We would have no hesitation in recommending to other people.
Customer in Darlington Posted on 19/03/2019 , work completed 18/03/2019
Gas fire and boiler service
Customer Service
Quality
Value
Great service.
Elizabeth, County Durham Posted on 19/02/2019 , work completed 19/02/2019
Very friendly and professional.
Customer Service
Quality
Value
Recently had new boiler fitted, was very worried about any mess etc. Totally impressed with them, very friendly, kept me informed all the way through. Every member from office staff, to lads who did the work and Andy the owner where amazing. Would highly recommend!
Kim, County Durham Posted on 14/01/2019 , work completed 14/01/2019
Prompt and professional.
Customer Service
Quality
Value
The engines were friendly, helpful, prompt and professional. Office staff were also helpful and made arrangements very quickly. Very impressed!
David, County Durham Posted on 21/12/2018 , work completed 21/12/2018
Helpful, when we needed service.
Customer Service
Quality
Value
When they realised we had no heating we were promptly attended to. The engineer worked hard and efficiently to fit the boiler in a limited cupboard space. We had the radiators flushed out - a network set up before we bought the house in 2010.
Which? Trusted Traders Consumer Posted on 22/10/2018 , work completed 22/10/2018
Excellent service
Customer Service
Quality
Value
Blackwell Heating were brilliant from giving an estimate to completion of work. New boiler & radiators fitted in 2 days. Courteous engineers, informative & organised. Would recommend without hesitation.
Gail, County Durham Posted on 10/10/2018 , work completed 10/10/2018
Prompt and professional.
Customer Service
Quality
Value
Arrived on time, were clean and efficient, and explained everything to me in clear English.
Shirley, County Durham Posted on 26/09/2018 , work completed 26/09/2018
Professional & respectful.
Customer Service
Quality
Value
An efficient quick working team, paying attention to detail, cleaning up well when work was finished. Time was taken to explain the working of the heating system effectively. Labour charges were pleasing.
Which? Trusted Traders Consumer Posted on 22/08/2018 , work completed 22/08/2018
Great job as always!
Customer Service
Quality
Value
Always use your company as service is always first class, friendly and prompt. A quality job every time. Would not go anywhere else.
Annette, County Durham Posted on 10/05/2018 , work completed 10/05/2018
Good Hard Work, Engineers
Customer Service
Quality
Value
3 days work to fit boiler, flush radiators. Workmen arrived on time, very hard working & tidy. Very professional and friendly & helpful when explaining how to use new boiler, always tidied up when finished for the day. I'm very happy with them and the work they did. Very happy with boiler etc. Thank you would recommend them to anyone.
Rosemary, County Durham Posted on 03/05/2018 , work completed 03/05/2018
My review
Customer Service
Quality
Value
Friendly & professional.
Which? Trusted Traders Consumer Posted on 30/04/2018 , work completed 30/04/2018
Well done
Customer Service
Quality
Value
Excellent job done, always on time, professional, tidied up each night. Worked hard and explained what they had done and how it worked. I'm very happy with it all and would recommend them to anyone. Thank you.
Rosemary, County Durham Posted on 09/04/2018 , work completed 09/04/2018
Superb work/job
Customer Service
Quality
Value
Engineer was polite, efficient and very skilful. Work carried out to the very highest standard. Work area kept clean and tidy all the time. Great job complete in reasonable time.
Frederick, County Durham Posted on 14/03/2018 , work completed 14/03/2018
Prompt and Efficient
Customer Service
Quality
Value
A tradesman at his best.
Leo, County Durham Posted on 12/03/2018 , work completed 12/03/2018
Prompt & Efficient
Customer Service
Quality
Value
Called to one job, but when they got here there was another. No bother they did both jobs quickly and efficiently.
Rowland, County Durham Posted on 12/03/2018 , work completed 12/03/2018
Prompt and professional
Customer Service
Quality
Value
Got various quotes who wouldn't attempt the job or priced far in excess of Blackwell Heating. Blackwell Heating said it would be no problem. They were clean and tidied up after themselves and we were most impressed.
Ian, County Durham Posted on 12/03/2018 , work completed 12/03/2018
Professional delivery, install and service
Customer Service
Quality
Value
Would use again.
Richard, County Durham Posted on 10/03/2018 , work completed 10/03/2018
Very Satisfied
Customer Service
Quality
Value
This was a completely professional and trouble free service, provided by friendly and very competent staff. I would have confidence in using them again & recommending them.
Patricia, County Durham Posted on 06/03/2018 , work completed 06/03/2018
Brilliant job
Customer Service
Quality
Value
Gull heating system installed by BHP. Excellent workers. Very professional and tidy. Would most definitely recommend to others.
Cassie, County Durham Posted on 31/01/2018 , work completed 31/01/2018
Excellent job
Customer Service
Quality
Value
Prompt response to my emergency which was very much appreciated, in the event of my heating system becoming useless at the height of winter.
John, County Durham Posted on 04/01/2018 , work completed 04/01/2018
Excellent Firm
Customer Service
Quality
Value
Blackwell H & P Ltd removed my oil fired heating system and replaced it with a gas heating system - namely a Worcester System boiler on 06/11/2016. The engineers, Adam and Connor took less than 2 days to complete the job. Very clean tidy and polite engineers. The firm also arranged for my old huge metal oil tank to be taken away a few days later. No problems whatsoever with my new heating system and today 07/11/2017, Blackwell returned to do the first one year service on the new boiler. Everything is working OK,,,no problems. Outstanding service...I am very pleased...Thank you Blackwell.
Beryl S.,Kirklevington Posted on 07/11/2017 , work completed 07/11/2017
Professional
Customer Service
Quality
Value
On time, courteous, professional and tidy. Completed boiler and fire service explaining as he worked. Would recommend services. Good price for both services and knowing appliances are safe and working properly.
John, County Durham Posted on 03/11/2017 , work completed 03/11/2017
Professional work
Customer Service
Quality
Value
Blackwell Heating removed our old boiler, Fitted a modern boiler, with little disruption. They cleaned away all mess, were very polite and courteous at all times. Work completed in time allowed, would recommend them to anyone.
E.J, County Durham Posted on 30/10/2017 , work completed 30/10/2017
Brilliant/Prompt and Professional
Customer Service
Quality
Value
Pleasant people to deal with. Very tidy and clean, good standard of work. Excellent job, well done.
Maria, County Durham Posted on 10/10/2017 , work completed 10/10/2017
Prompt and Professional
Customer Service
Quality
Value
Have used Blackwell Heating for about 4 years now and have found engineers efficient and friendly. The prices aren't too high for general maintenance of appliances so I won't be changing firms anytime soon.
Pamela, North Yorkshire Posted on 09/10/2017 , work completed 09/10/2017
Excellent
Customer Service
Quality
Value
Prompt, efficient, clean, professional.
Neil, County Durham Posted on 09/10/2017 , work completed 09/10/2017
Friendly & efficient
Customer Service
Quality
Value
Always excellent work & by appointment, 2 hour span, so no waiting in all day.
J, County Durham Posted on 27/09/2017 , work completed 27/09/2017
Prompt and professional
Customer Service
Quality
Value
Excellent.
Robert, County Durham Posted on 26/09/2017 , work completed 26/09/2017
Professional and efficient company
Customer Service
Quality
Value
Recently had a new combi boiler fitted. Obtained a satisfactory quote, alongside some good advice and had the boiler fitted a couple of weeks later. Installers were very efficient and friendly and just got on with the job. No long stops for tea breaks, in fact amazingly apart from 40 minutes lunch they just worked straight through. House was left clean and tidy and someone came back to cover some exposed pipework a couple of weeks later. A couple of radiators were not working correctly but this was quickly rectified. One slight issue was an extra £54 bill by having to call out the burglar alarm engineer to re-set the alarm after the installer had accidentally taken out a fuse when removing the old hot water tank. We did ask if Blackwells could cover this - as it was their fault, but heard nothing back. Other than this minor issue we were extremely happy with the work done and have no hesitation in recomending them.
Geoffrey N Posted on 22/09/2017 , work completed 22/09/2017
Very professional company
Customer Service
Quality
Value
Second time I have used this company - first time to replace / update my 30 year old Worcester boiler with a condensing Worcester boiler. Second time to completely gut bathroom & install a walk in shower/toilet/sink/rad/tiles/flooring/ceiling/lighting etc. that I had designed & sourced & bought all products for. Advice from Blackwell heating records installation available. Installers don't see problems - only solutions. Without hesitation can highly recommend this very professional company.
David, County Durham Posted on 17/07/2017 , work completed 17/07/2017
Combi-boiler installation
Customer Service
Quality
Value
Excellent service. Price, quality & workmanship-all spot on.
Thomas, County Durham Posted on 26/05/2017 , work completed 26/05/2017
My review
Customer Service
Quality
Value
Prompt and professional
Helen M, County Durham Posted on 17/05/2017 , work completed 17/05/2017
Very prompt and professional.
Customer Service
Quality
Value
I was very pleased when Connor and Adam installed my Worcester Greenstar CDI Classic boiler. They came and got on with the job, only taking a short break at lunchtime. They cleared and took all the rubbish away, and left my kitchen clean and tidy when they finished. The boiler was installed and operating within seven hours, and I have not had any problem since. A good job, well done.
Sheila, County Durham Posted on 20/04/2017 , work completed 20/04/2017
Professional, clean, courteous and quick!
Customer Service
Quality
Value
We were thrilled with the amazing work done, from the initial quoting and planning process to the finished results the service has been flawless The guys were so professional, polite and worked so cleanly, I had been warned by friends that have had bathrooms done to buckle in for some serious inconvenience, delays and mess but my experience has been the opposite. I was given expert advice and was guided away from generic beige and into some bolder choices that look so contemporary and fresh. Everyone showed up exactly when they said they would and I would have no hesitation recommending them to anyone
Victoria Posted on 06/04/2017 , work completed 06/04/2017
Brilliant job
Customer Service
Quality
Value
Arrived on time, did an excellent job. Very neat and tidy. Good explanation on how the controls and boiler worked. Left the house as they found it (very good). Very reasonable price.
John, County Durham Posted on 20/03/2017 , work completed 20/03/2017
Rental property, new heating system
Customer Service
Quality
Value
Having used Blackwell to install a new heating system in our house we commissioned them to refurbish and replace all the heating systems in a rental property. They also installed a new shower. An excellent job and a great team.
Gregory, County Durham Posted on 06/12/2016 , work completed 06/12/2016
Install new boiler.
Customer Service
Quality
Value
Well informed before booking the job. All arrived on time. Clean and tidy and neat work. Followed up on install. This is how it should be done.
Bruce, County Durham Posted on 28/11/2016 , work completed 28/11/2016
Fantastic job
Customer Service
Quality
Value
Fantastic job done, friendly lads. Worked non stop. Left no mess. Would recommend and will be a continued customer. Office staff are fab too.
Norman, County Durham Posted on 17/11/2016 , work completed 17/11/2016
Very good.
Customer Service
Quality
Value
Very good, clean work, and engineers always very polite. Office staff very nice.
Eunice, County Durham Posted on 29/10/2016 , work completed 29/10/2016
Good workmanship and polite
Customer Service
Quality
Value
Prompt, efficient. Combi boiler service and gas fire.
Elaine, County Durham Posted on 25/10/2016 , work completed 25/10/2016
Very satisfied customer
Customer Service
Quality
Value
Having recently moved to Darlington there were several issues needing to be attended to including a repair to the gas boiler and full service, replacement of two leaking radiator valves, leaking toilet soil pipe, etc. These were all dealt with promptly by a very pleasant engineer without any fuss. I was charged exactly what was quoted and am very happy with the work that was done.
RobinH Posted on 11/10/2016 , work completed 11/10/2016
As expected - perfection.
Customer Service
Quality
Value
Commenced on agreed date. Works carried out to an exceptional level. Knowledge of systems encountered couldn't be bettered. Work carried out was also to a level of customer needs with respect to cleanliness, and above average points of reassurance on system operations and quality.
Alan, County Durham Posted on 01/09/2016 , work completed 01/09/2016
Excellent work
Customer Service
Quality
Value
I reported leak problem at 8.45 in the morning. Two engineers turned up within the hour and very quickly identified and rectified the problem. The engineers were very thorough and certainly know their profession. I would definitely recommend Blackwell Heating & Plumbing.
Brian, County Durham Posted on 19/08/2016 , work completed 19/08/2016
Prompt, efficient, polite.
Customer Service
Quality
Value
Very professional and helpful from initial phone call to prompt completion of work.
Helen M, County Durham Posted on 15/08/2016 , work completed 15/08/2016
Excellent job
Customer Service
Quality
Value
Very helpful and fitted us in very promptly when our heating system broke. Down and needed replacement quickly. Dealt with electrical complication and job done very clearly and efficiently.
John, County Durham Posted on 10/08/2016 , work completed 10/08/2016
Excellent plumbers.
Customer Service
Quality
Value
Arrived on time, polite and pleasant. Happy to explain what they were doing. Did a great job installing the boiler and left everything tidy. Very impressed.
Nathan, County Durham Posted on 09/08/2016 , work completed 09/08/2016
My Review
Customer Service
Quality
Value
Excellent job- really put my mind at case. This trader was recommended to me and I would definitely recommend them to others. I will also use them in future every time!
Alison, County Durham Posted on 03/08/2016 , work completed 03/08/2016
Quick & neat. Very professional
Customer Service
Quality
Value
Fitted outside tap. Neat job & very courteous. Would recommend company.
Anne, County Durham Posted on 29/07/2016 , work completed 29/07/2016
Good job done
Customer Service
Quality
Value
Very tidy, on time, informative, very professional and would always use this company.
Raymond, County Durham Posted on 08/07/2016 , work completed 08/07/2016
Very good service
Customer Service
Quality
Value
In spite of a couple of unexpected problems, the work was completed in good time by an efficient & helpful staff.
Brian, North Yorkshire Posted on 27/06/2016 , work completed 27/06/2016
Superb service
Customer Service
Quality
Value
From initial quote to completion of replacing our 35 year old heating system with a new combi system, Blackwell Heating and Plumbing were excellent.
Greg, County Durham Posted on 20/06/2016 , work completed 20/06/2016
The trader replied (on 02/07/2016)
Thank you for your valued custom
First class service
Customer Service
Quality
Value
I was very impressed with the engineer Kevin who repaired my boiler and serviced it. Polite and professional. Very tidy worker. I would certainly use this company again.
tilley Posted on 03/06/2016 , work completed 03/06/2016
The trader replied (on 02/07/2016)
Thanks Tilley we hope to be of service again
Excellent workmanship and service
Customer Service
Quality
Value
We were given a price which did not vary. Workmen turned up on time and completed the job in the two days promised. Absolutely no mess was made or left and we had perfect confidence in the craftsmanship of the team and in their initial visit and advice.
Dennis, North Yorkshire Posted on 12/05/2016 , work completed 12/05/2016
The trader replied (on 02/07/2016)
Thank you for the honest review Dennis
My Review
Customer Service
Quality
Value
Very efficient, pleasant and tidy work men.
A, County Durham Posted on 04/05/2016 , work completed 04/05/2016
The trader replied (on 02/07/2016)
Thank you
Bathroom Installation
Customer Service
Quality
Value
An excellent job carried out by efficient and friendly craftsmen. Prompt, clean & tidy afterwards.
David, County Durham Posted on 03/05/2016 , work completed 03/05/2016
The trader replied (on 02/07/2016)
Thanks David
Brilliant job
Customer Service
Quality
Value
It was very easy to make an appointment to have our boiler serviced. When the engineer came to do the job he stayed about 3/4 of an hour and left everything clean and tidy. The price was very competitive and seems good value.
Frederick, County Durham Posted on 11/04/2016 , work completed 11/04/2016
The trader replied (on 02/07/2016)
Thank you Frederick, hope to see you next year
Excellent job
Customer Service
Quality
Value
Blackwell Heating & Plumbing have always delivered a first class service. The engineers are amongst the most courteous and helpful tradesmen I have dealt with, as are the office staff. Always a job well done.
Jenny, County Durham Posted on 21/03/2016 , work completed 21/03/2016
The trader replied (on 02/07/2016)
Thanks Jenny for the review
Brilliant job
Customer Service
Quality
Value
I have used this company on a number of occasions and have found their representatives to be very professional, skilful and courteous. Nothing is too much trouble and it is good to know they are there.
Alan, County Durham Posted on 16/03/2016 , work completed 16/03/2016
Excellent service
Customer Service
Quality
Value
The plumber (Paul) was superb - courteous, professional and very skilled.
Frank, County Durham Posted on 16/03/2016 , work completed 16/03/2016
Prompt, professional, friendly.
Customer Service
Quality
Value
On time, very efficient, polite and friendly.
Patricia Susan, County Durham Posted on 15/03/2016 , work completed 15/03/2016
Excellent work
Customer Service
Quality
Value
We are always pleased with the quality of the work that We have done by this company.
Graham, County Durham Posted on 08/03/2016 , work completed 08/03/2016
Prompt & professional
Customer Service
Quality
Value
I have used Blackwells for the last 6 years for installations & service. They can be price high, but you do get what you pay for.
Stephen, County Durham Posted on 15/02/2016 , work completed 15/02/2016
Absolutely excellent installation
Customer Service
Quality
Value
A very pleasant young heating engineer replaced a radiator in our bathroom. Very neat job, looks good, plus the engineer cleaned up and hoovered the floor.
Which? Trusted Traders Consumer Posted on 04/02/2016 , work completed 04/02/2016
My Review
Customer Service
Quality
Value
Excellent Job Done
Which? Trusted Traders Consumer Posted on 12/12/2015 , work completed 12/12/2015
My Review
Customer Service
Quality
Value
Reliable, courteous, efficient
Which? Trusted Traders Consumer Posted on 10/12/2015 , work completed 10/12/2015
My Review
Customer Service
Quality
Value
prompt, efficient & professional
Margaret, County Durham Posted on 04/12/2015 , work completed 04/12/2015
Brilliant Job
Customer Service
Quality
Value
Very pleasant service engineer, professional in approach and execution of the job.
Malcolm, County Durham Posted on 02/12/2015 , work completed 02/12/2015
Prompt and professional
Customer Service
Quality
Value
I have dealt with Blackwell for many years, they have always given friendly helpful service, as their engineers who come into your home.
Maureen, County Durham Posted on 02/12/2015 , work completed 02/12/2015
Fantastic Job
Customer Service
Quality
Value
Steve and Alison were brilliant - incredibly helpful, professional, and went out of their way to do their job. I would have no hesitation in recommending the garage.
Jessica, Gloucestershire Posted on 26/11/2015 , work completed 26/11/2015
My Review
Customer Service
Quality
Value
Prompt and professional.
John, County Durham Posted on 05/10/2015 , work completed 05/10/2015
Brilliant job
Customer Service
Quality
Value
Very reliable - came when they said - did a good job and remind you when service is due
J, County Durham Posted on 05/10/2015 , work completed 05/10/2015
Very capable - safe pair of hands.
Customer Service
Quality
Value
Blackwell Heating & Plumbing installed our boiler a few years back & serviced it today. They are very professional, reasonably priced & are a safe pair of hands & I trust them to do a great job & would not ask anyone else.
Sarah, County Durham Posted on 14/09/2015 , work completed 14/09/2015
Excellent service
Customer Service
Quality
Value
Friendly professional service would always use this company.
Antony, County Durham Posted on 21/08/2015 , work completed 21/08/2015
My Review
Customer Service
Quality
Value
Prompt and professional.
John George, County Durham Posted on 21/08/2015 , work completed 21/08/2015
Fully met expectations
Customer Service
Quality
Value
1. On time 2. Polite 3. Efficient 4. Well presented
Chris, County Durham Posted on 20/08/2015 , work completed 20/08/2015
First class workmanship
Customer Service
Quality
Value
Polite and professional, very thorough. Would not hesitate to use again.
Helen, County Durham Posted on 20/04/2015 , work completed 20/04/2015
The trader replied (on 05/08/2015)
Thank you Helen !! :)
My Review
Customer Service
Quality
Value
Prompt & polite
Alison, County Durham Posted on 16/04/2015 , work completed 16/04/2015
1st class service and workmanship
Customer Service
Quality
Value
I do not like dealing with big conglomerates and corporations, and would far rather independant companies and family concerns. That way I know with whom I'm dealing, and don't have to talk to somebody in a call centre. I would recommend Blackwell Heating & Plumbing to anyone who wants an efficient, fiendly and professional job doing.
Malcolm, North Yorkshire Posted on 31/03/2015 , work completed 31/03/2015
The trader replied (on 05/08/2015)
Thank you :) Hope to deal with you again !!
My Review
Customer Service
Quality
Value
Prompt and professional
Phyllis, County Durham Posted on 30/03/2015 , work completed 30/03/2015
The trader replied (on 06/08/2015)
Thank you
Excellent service all round
Customer Service
Quality
Value
Excellent service by a professional who turned up on time and was very knowledgeable. Would definitely use again.
Paul, County Durham Posted on 27/03/2015 , work completed 27/03/2015
Friendly & professional great job
Customer Service
Quality
Value
Blackwell Heating continue to give efficient & reliable service. I will certainly continue to use this firm.
Catherine, County Durham Posted on 27/03/2015 , work completed 27/03/2015
My Review
Customer Service
Quality
Value
Good job done
Richard, Cleveland Posted on 24/03/2015 , work completed 24/03/2015
Prompt & professional
Customer Service
Quality
Value
Very efficient service, would have no hesitation in recommending them.
Margaret, County Durham Posted on 18/03/2015 , work completed 18/03/2015
Good job
Customer Service
Quality
Value
On time, honest and friendly. Fast and effective, gave advice and recommendations as requested. Will definitely use this company again.
Tracie, County Durham Posted on 13/03/2015 , work completed 13/03/2015
My Review
Customer Service
Quality
Value
Brilliant job, and very professional.
Which? Trusted Traders Consumer Posted on 13/03/2015 , work completed 13/03/2015
Professional & efficient
Customer Service
Quality
Value
I've always had a good experience when dealing with Blackwell. They have always been efficient & professional.
Which? Trusted Traders Consumer Posted on 11/03/2015 , work completed 11/03/2015
My Review
Customer Service
Quality
Value
Consistently good service at a reasonable price.
Mark, North Yorkshire Posted on 10/03/2015 , work completed 10/03/2015
My Review
Customer Service
Quality
Value
Very helpful, good job
Stanley, County Durham Posted on 02/03/2015 , work completed 02/03/2015
Brilliant job
Customer Service
Quality
Value
Was here on time, professional and polite.
Samantha, County Durham Posted on 02/03/2015 , work completed 02/03/2015
A job well done
Customer Service
Quality
Value
I have no hesitation in recommending Blackwell Heating. They arrived in the time stated and working quickly, they did their work, tidying up after themselves along the way. A job well done!
Barbara, County Durham Posted on 02/03/2015 , work completed 02/03/2015
Recommended
Customer Service
Quality
Value
This trader was responsive, efficient and considerate. I can have no compalints at all.
Ann, County Durham Posted on 01/02/2015 , work completed 01/02/2015
The trader replied (on 05/08/2015)
Thanks Ann. Hope to deal with you again !! :)
Trustworthy & Reliable
Customer Service
Quality
Value
Blackwell took out my old boiler and put in combi boiler. They were clean and tody and I can have no complaints at all.
Which? Trusted Traders Consumer Posted on 03/01/2015 , work completed 03/01/2015
The trader replied (on 05/08/2015)
Thank you !! Hope to deal with you again