Endorsed by Which?

Blue Flame Services Limited

4.9

541 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 5 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing and Heating, Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

    • Gas Fires
  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
541 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional Outfit
Customer Service
Quality
Value
Had Blue Flame in to carry out a boiler replacement and install new radiators throughout. Excellent service from start to finish - great customer service, clear pricing. Always on time, neat workers and left a great tidy clean job. Would not hesitate to recommend
Customer in Cumbria Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 17/08/2020)
Hello there, thanks for taking the time to leave a review on our which page. I am delighted to see that you are happy with your new heating system, we understand that choosing a new boiler can be a daunting process and I am pleased that we were able to carry out the works. - I have passed your kind words onto the staff involved. Please keep ourselves in minds for any future plumbing, heating or electrical works.
Installation of new boiler
Customer Service
Quality
Value
Installation of a new combi boiler to replace an old back boiler completed in 2 days. Lads worked hard, completed installation as per quote, which was considerably cheaper then the one received from British Gas and with Blue Flame you get a longer warranty. Additionally, due to delays caused by a certain virus, original quote obtained about 4 months ago for the work was honoured.
Customer in Cumbria Posted on 23/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Good morning, Thank you for taking the time out of your day to leave such a superb review on the service we have provided, not only am I happy to see that our engineers completed the works to a standard you are happy with but that we were also the cheaper option with an extended warranty. Everyone was badly affected by COVID and we have tried our best to honour all our quotations. I hope you choose to use Blue Flame Services in the future for all plumbing, heating or electrical works. Kind regards Graeme
Combi Boiler First Service
Customer Service
Quality
Value
Excellent and professional job attending to the first service on the gas boiler. Patrick the technician arrived on time, he was very knowledgeable and carried out the work to my entire satisfaction.
Customer in Cumbria Posted on 21/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Hello there, thank you for leaving such a nice positive review on the service Patrick provided. I am happy to see you were satisfied with the workmanship Patrick provided and I will certainly pass this on to him. Please keep Blue Flame Services in mind for any future plumbing, heating or electrical works you may have.
Efficient service
Customer Service
Quality
Value
I have used the services for 3 years they fitted a new boiler and have continued to service both the boiler and gas fire annually. Today's service was no exception to the rule of efficient service. Booking the appointment was straightforward and I was able to pay by card over the phone cutting down on contact. The engineer was friendly and extremely well prepared with appropriate PPE and cleaned all the surfaces with anti bacterial spray to cut down on any contamination. Will use them in the future.
Customer in Cumbria Posted on 16/07/2020 , work completed 16/07/2020
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided. We understand a lot of our customers are hesitant on having engineers in there homes with the current pandemic but we have put measures in place to ensure the safety of our staff and customers. Thank you for choosing to use Blue Flame Services for your annual safety checks, I have passed your kind works on to all the staff involved.
Excellent Service
Customer Service
Quality
Value
Contacted Blue Flame for a quote to replace our boiler, an engineer came out the same day, fully talking me through the work needed, answering all my questions and concerns. Quote emailed to me very quickly. Date set for work to commence, with confirmation emails sent prior. Engineers arrived as arranged on time. I was very impressed with the two engineers that carried out the work, obviously conscientious. Our home was left clean and tidy. From start to finish Blue Flame's communication and customer service was superb, I can't fault it. We will certainly be using Blue Flame again for servicing etc.
Customer in Cumbria Posted on 15/05/2020 , work completed 12/05/2020
The trader replied (on 20/05/2020)
Good day, Thank you for taking the time to leave such a nice positive review on the service you received from ourselves especially through this worrying time. We understand a boiler is not an every day purchase and I am glad we were able to guide you through the process and help you choose the best boiler for your home. I have passed your kind words on to all the staff involved. Kind regards Graeme
Excellent in every way!
Customer Service
Quality
Value
They have been incredibly professional, helpful and efficient. Both myself and my mum needed new boilers, they came out very promptly to quote and gave a full explanation of the work that needed to be done, time frames and cost. Extremely neat and tidy, polite and friendly. Can not fault any of the workmanship they have carried out, I will also be arranging annual servicing from them. Very happy customers - thank you!
Customer in Cumbria Posted on 25/03/2020 , work completed 25/03/2020
The trader replied (on 01/04/2020)
I am delighted to see such a nice positive review about the service we provided for yourself and mother, it was a pleasure to meet you both and I am happy to see you are pleased with the workmanship. Your kind words have been passed on to the engineers involved in both installations, I do hope if you ever have any future plumbing, heating or electrical issues then you give ourselves a call. Kind regards Graeme
Downlighters fitted in kitchen
Customer Service
Quality
Value
I have used blue flame on other occasions for electrical projects .I was so impressed with whole experience, that last year i took out a gas boiler and service plan with them. I would recommend them for their professional service they provide, helpful friendly staff, who do a good job and leave the site clean and tidy.
Customer in Cumbria Posted on 17/02/2020 , work completed 10/02/2020
The trader replied (on 01/04/2020)
This is such a brilliant review to read and I am delighted to see that we have been able to impress you year in year out with our workmanship, I understand a boiler is hardly a glamours purchase but you can rest assured you will have peace of mind for years to come. Kind regards Graeme
Reliable and Knowledgeable
Customer Service
Quality
Value
We have used Blue Flame several times for repair and service of our older oil boiler. They are always on time ie. the engineer arrived at 8am on the dot. He was efficient and importantly for me, knowledgeable about older more obscure systems. As well as a service, a small component was found to be faulty causing an occasional lock out. All priced up, fitted from the stock on the van quickly and easily. I very rarely write reviews but made an exception because of their excellent service which is reasonably priced.
Customer in Cumbria Posted on 15/02/2020 , work completed 14/02/2020
The trader replied (on 01/04/2020)
Thank you for taking the time out of your day to leave such a brilliant review on the service we provide, you are right when it comes to the older oil boilers having an engineer with that knowledge is sometimes difficult but we are very fortunate to have such skilled engineers working for ourselves, they regularly go on training to fine tune there skills. We always aim to get peoples boilers up and running in 24 hours and I am delighted to see we managed to impress you with our fast turn around. Please do not hesitate to contact ourselves again for any future plumbing, heating or electrical issues. Kind regards, Graeme
Boiler condensate pipe leak
Customer Service
Quality
Value
Excellent service again. Reported a minor problem and Blue Flame attended to repair leak the following day at time stated with a very friendly helpful team. Could not ask for a better service. Thank you.
Customer in Cumbria Posted on 07/02/2020 , work completed 04/02/2020
The trader replied (on 10/02/2020)
Hello there - thank you for taking the time to leave the nice positive review on the service we have provided, our engineers will always arrive on time and carry out the works to a high standard and with a smile. I hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme
First class service yet again from Blue Flame
Customer Service
Quality
Value
My heating system developed a leak, which proved challenging to locate and repair. The guys just got stuck in, and got the job done, despite the adverse working conditions. As always, they are professional, cheerful and keen to please the customer. I called them in as they had previously done a boiler change for me, and I had gained a very positive view of the company and teams as a result of that work.
Customer in Cumbria Posted on 04/02/2020 , work completed 29/01/2020
The trader replied (on 10/02/2020)
Hello there - Thank you for taking your time and leaving such a nice positive review on the service we provided, I have passed your kind words on to Daniel who was the engineer that attended your property. I hope you bare ourselves in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme