Endorsed by Which?

Blue Flame Services Limited

4.9

553 Reviews

Opening Hours
Today - 08:30–16:30
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 5 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing and Heating, Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

    • Gas Fires
  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
553 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Reliable and Knowledgeable
Customer Service
Quality
Value
We have used Blue Flame several times for repair and service of our older oil boiler. They are always on time ie. the engineer arrived at 8am on the dot. He was efficient and importantly for me, knowledgeable about older more obscure systems. As well as a service, a small component was found to be faulty causing an occasional lock out. All priced up, fitted from the stock on the van quickly and easily. I very rarely write reviews but made an exception because of their excellent service which is reasonably priced.
Customer in Cumbria Posted on 15/02/2020 , work completed 14/02/2020
The trader replied (on 01/04/2020)
Thank you for taking the time out of your day to leave such a brilliant review on the service we provide, you are right when it comes to the older oil boilers having an engineer with that knowledge is sometimes difficult but we are very fortunate to have such skilled engineers working for ourselves, they regularly go on training to fine tune there skills. We always aim to get peoples boilers up and running in 24 hours and I am delighted to see we managed to impress you with our fast turn around. Please do not hesitate to contact ourselves again for any future plumbing, heating or electrical issues. Kind regards, Graeme
Boiler condensate pipe leak
Customer Service
Quality
Value
Excellent service again. Reported a minor problem and Blue Flame attended to repair leak the following day at time stated with a very friendly helpful team. Could not ask for a better service. Thank you.
Customer in Cumbria Posted on 07/02/2020 , work completed 04/02/2020
The trader replied (on 10/02/2020)
Hello there - thank you for taking the time to leave the nice positive review on the service we have provided, our engineers will always arrive on time and carry out the works to a high standard and with a smile. I hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme
First class service yet again from Blue Flame
Customer Service
Quality
Value
My heating system developed a leak, which proved challenging to locate and repair. The guys just got stuck in, and got the job done, despite the adverse working conditions. As always, they are professional, cheerful and keen to please the customer. I called them in as they had previously done a boiler change for me, and I had gained a very positive view of the company and teams as a result of that work.
Customer in Cumbria Posted on 04/02/2020 , work completed 29/01/2020
The trader replied (on 10/02/2020)
Hello there - Thank you for taking your time and leaving such a nice positive review on the service we provided, I have passed your kind words on to Daniel who was the engineer that attended your property. I hope you bare ourselves in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme
Highly recommended
Customer Service
Quality
Value
Very happy with the team that did the installation, very efficient, very accommodating with little changes, pleasant and a friendly team all the way round, nothing was too much trouble for them. In fact I picked up on a little thing and the follow up was brilliant. Well done!
Harry, Cumbria Posted on 17/01/2020 , work completed 17/01/2020
The trader replied (on 03/02/2020)
Good morning Harry, thank you for leaving such a brilliant review about the service we have provided - I am happy to see that David, Lee and Paul were able to teach you thing or two. We always strive to deliver the best service possible service I hope your daughter is happy in hew new warm home. Best of luck with the rest of the project. Kind regards Graeme
A very reliable firm.
Customer Service
Quality
Value
We have used BlueFlame several times now and they have always been very satisfactory.. This time theywere putting right the faults they found during a survey 'condition report' in our new home . Several earthing faults were put right incluing one which took quite a bit of detecting. The lads were helpful and explained what they were doing and why. A small glitch was put right promptly the next day.. They always leave the job tidy. i have no hesitation in recommending BlueFlame for any electrical work and plumbing work.. They are not the cheapest but they are the best and can be relied on to complete work on time and to budget / estimate.
Customer in Cumbria Posted on 15/01/2020 , work completed 15/01/2020
The trader replied (on 20/01/2020)
Hello there and thank you for taking the time to leave such a nice positive review on the service we have provided. I have spoken with the electrical engineers and passed on your kind words. We do understand that sometimes we are not the cheapest as its hard to compete with smaller companies however the service/workmanship that you pay for will always be the best. We have a dedicated front office on hand to answer all your queries, we will always provide a quotation prior to the works commencing, no hidden extras will be charged and all works is guaranteed for 12 months. If you or your friends ever have any future plumbing, heating or electrical issues please do not hesitate to contact Blue Flame Services. Kind regards, Graeme
Excellent company
Customer Service
Quality
Value
I needed a complete new flue on my combi boiler, a new thermostat and a TRV. The engineer arrived promptly to inspect the work that needed doing and took notes which he checked with me to make sure I was happy with them. The detailed quote arrived a couple of days later and was for a very reasonable price. I was not able to be at the property on the agreed date but they were happy to take a key and let themselves in. They did the work in one day and left my property in good condition. I received the Safety/Service Certificate the next day. Their customer service is great and they were happy to answer any and all questions. I would have no hesitation in using this company again and highly recommend them.
Customer in Cumbria Posted on 12/12/2019 , work completed 09/12/2019
The trader replied (on 20/12/2019)
Hello there, Thank you for taking the time to leave such a nice positive review on the service we have provided. I have passed all your comments on to Lee, Paul and Jon who were involved in the works carried out at your property. If you ever have any future plumbing, heating or electrical works please do not hesitate to contact our office and we will gladly assist you. Kind regards, Graeme
First class service, from quote to completion.
Customer Service
Quality
Value
Having discussed the work required, all new copper plumbing to all new radiators and fresh supplies to both bathrooms and fitting the bathrooms, David Harrison could not have been more helpful. We must have had a dozen of the team at different times and they were all excellent, nothing too much trouble and Daz wouldn't leave without cleaning up at the end of each day. I have no hesitation to highly recommend Blue Flame Cumbria.
Customer in Cumbria Posted on 25/11/2019 , work completed 21/11/2019
The trader replied (on 27/11/2019)
Hello there Mr Charley, thank you for taking the time to leave such a nice positive review on the service we have provided I know it must have been very intrusive to have so many workmen in your home but I am happy to see we kept all the mess to minimum - if you ever require any more plumbing, electrical or gas works please do not hesitate to contact the office. Kind regards Graeme
Superb Service, fair and friendly.
Customer Service
Quality
Value
These guys fitted us a WIFI thermostat to manage heating. They noticed and repaired damaged main electric cable to oil boiler. Fitted outdoor security light and replaced worn out ceiling extractor. Prompt service, worked quietly and efficiently . Everything left clean & tidy , rubbish taken away. So pleased this company was recommended to us by family. We feel totally comfortable for the future , and when our old oil fired boiler gives up we have these lads to rely on to come to our rescue. We are both over 70 and we are delighted with the service provided.
Customer in Cumbria Posted on 21/11/2019 , work completed 20/11/2019
The trader replied (on 28/11/2019)
Hello there, thank you for taking the time to leave such a nice positive review on the service that we have provided - I am happy to see that you would recommend our services to your friends and family - if you ever need any plumbing, heating or electrical works carried out please do not hesitate to contact our offices. Kind regards Graeme
Very good boiler replacement
Customer Service
Quality
Value
Friendly and helpful from the very first contact. Very professional and completed the job to a high standard. I would highly recommend.
Customer in Cumbria Posted on 07/11/2019 , work completed 07/11/2019
The trader replied (on 15/11/2019)
Hello there - thank you for taking the time to leave such a nice positive comments about the service we have provided. If you ever have any further issues please do not hesitate to contact our team.
Emergency callout to repair a leak
Customer Service
Quality
Value
Noticed the dreaded damp ceiling in an area above the crawl way. Contacted Blue Flame last 9.00 am and was given an appointment time of between 2:00 and 4:00pm. The plumber was finished within the hour, had fixed the pipe, hoovered up the standing water laying on the ceiling plasterboards, and has wrung out the sodden insulation material for faster drying. All done within the minimum one hour call-out charge! Top marks lads!
Customer in Cumbria Posted on 15/10/2019 , work completed 14/10/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time to leave such a brilliant review - I am happy to see we were able to attend the same day and have the problem resolved within the hour. I have passed your kind words on to the breakdown team. Kind regards Graeme