Endorsed by Which?

Blue Flame Services Limited

4.9

556 Reviews

Opening Hours
Today -
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 5 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing and Heating, Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

    • Gas Fires
  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
556 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Superb Service, fair and friendly.
Customer Service
Quality
Value
These guys fitted us a WIFI thermostat to manage heating. They noticed and repaired damaged main electric cable to oil boiler. Fitted outdoor security light and replaced worn out ceiling extractor. Prompt service, worked quietly and efficiently . Everything left clean & tidy , rubbish taken away. So pleased this company was recommended to us by family. We feel totally comfortable for the future , and when our old oil fired boiler gives up we have these lads to rely on to come to our rescue. We are both over 70 and we are delighted with the service provided.
Customer in Cumbria Posted on 21/11/2019 , work completed 20/11/2019
The trader replied (on 28/11/2019)
Hello there, thank you for taking the time to leave such a nice positive review on the service that we have provided - I am happy to see that you would recommend our services to your friends and family - if you ever need any plumbing, heating or electrical works carried out please do not hesitate to contact our offices. Kind regards Graeme
Very good boiler replacement
Customer Service
Quality
Value
Friendly and helpful from the very first contact. Very professional and completed the job to a high standard. I would highly recommend.
Customer in Cumbria Posted on 07/11/2019 , work completed 07/11/2019
The trader replied (on 15/11/2019)
Hello there - thank you for taking the time to leave such a nice positive comments about the service we have provided. If you ever have any further issues please do not hesitate to contact our team.
Emergency callout to repair a leak
Customer Service
Quality
Value
Noticed the dreaded damp ceiling in an area above the crawl way. Contacted Blue Flame last 9.00 am and was given an appointment time of between 2:00 and 4:00pm. The plumber was finished within the hour, had fixed the pipe, hoovered up the standing water laying on the ceiling plasterboards, and has wrung out the sodden insulation material for faster drying. All done within the minimum one hour call-out charge! Top marks lads!
Customer in Cumbria Posted on 15/10/2019 , work completed 14/10/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time to leave such a brilliant review - I am happy to see we were able to attend the same day and have the problem resolved within the hour. I have passed your kind words on to the breakdown team. Kind regards Graeme
New Boiler fitted and power washed the system
Customer Service
Quality
Value
They did everything they said they would do and more. The initial contact; Jon, was friendly, knowledgeable and full of good advice. they were fast and reliable. On the days of the job the the two lads were punctual friendly and very helpful. They cleaned up after themselves and did what I considered an excellent and conscientious job. Will have no hesitation in using this company again and recommending them.
Customer in Cumbria Posted on 10/10/2019 , work completed 10/10/2019
The trader replied (on 25/10/2019)
Hello there, Its brilliant to reach such a positive review from our valued customers, our employees always strive to deliver the best possible service and will go above and beyond. I have passed your kind words on to Jon and the installers, please keep blue flame services in mind for all future plumbing, heating and electrical works
Reliable, experienced and friendly
Customer Service
Quality
Value
Our heating system was installed by Blue Flame a couple of years ago and now they service it for us. They come when they say, are tidy, friendly, knowledgeable and do an excellent job.
Elsa in Cumbria Posted on 28/09/2019 , work completed 13/09/2019
The trader replied (on 25/10/2019)
Hello Elsa, its brilliant to see that you still use our services every year for your boiler service after we carried out the installation. We are always on hand if needed so please do not hesitate to contact us for any issues you may have. Thank you for leaving a positive review Kind regards Graeme
Service and repair to central heating boiler
Customer Service
Quality
Value
The engineer was pleasant, polite, efficient and conscientious. Everything was explained to me and I was very satisfied with the work carried out. This was the second time I'd used Blue Flame and would readily recommend them. I've taken up the offer of a service programme which is very competitively priced... such is my confidence in this company.
Rosalie Sephton Posted on 17/09/2019 , work completed 17/09/2019
The trader replied (on 25/10/2019)
Hello Mrs Sephton, Its a great pleasure to see such nice review from yourself, I remember our initial phone call when your first contacted ourselves and I am happy to see that our excellent service so far has filled you with confidence. Kind regards Graeme
Excellent company
Customer Service
Quality
Value
From start to finish Blue Flame were efficient and friendly keeping us informed every step. The man who quoted and assessed the job was very informed and the young lads who did the work carried it out in a friendly manner keeping everything tidy as they went working very hard all day. Carpets were all covered and all rubbish removed. At the end of the works my mum was even given a beautiful bunch of flowers to thank her for her custom a lovely personal touch. Fantastic local firm.
Customer in Cumbria Posted on 12/09/2019 , work completed 10/09/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking the time to leave such a nice positive review about the service we have provided. I understand that when you have tradesman in your home it can be a stressful time, I am glad all the mess was kept to a minimal and your mother enjoyed her flowers. Kind regards Graeme
The Most Professional and Friendly Service
Customer Service
Quality
Value
This review is for the removal of a Back Boiler and installation of a Combi boiler system. Survey: Very professional, Jon explained every step of the process and added advice to enable us to make a decision for the most economical and efficient system. His communication was a mixture of technical and simple explanation offering a complete understanding to guide us. Installation: This took the best part of three days, the engineers were Lee and Callum who turned up promptly each day and cleaned up thoroughly before leaving. I was impressed when a roll of tacky backed plastic was used to safely protect the stair and landing carpet. These two engineers were polite and informative though out the job, nothing was too much trouble and at no stage did I hear bad language being used. In the very final stages of the job access to upstairs was required, the carpet protector had been removed at this stage, each time Callum entered the house he removed his boots in the hall. I would have been proud to have employed these two lads myself. A great job from start to finish and I would have no hesitation in recommending Blue Flame to any potential customer. Competitively priced and well executed from start to finish.
Customer in Cumbria Posted on 12/08/2019 , work completed 09/08/2019
The trader replied (on 25/10/2019)
Hello there, This is probably one of the best reviews we have had, it fills me with great pleasure and pride to know that our staff are fulfilling our expectations and then going that extra mile to ensure your happy with our service. Your kind words have been passed on to Lee, Callum and Jon Kind regards Graeme
Fitting new gas boiler
Customer Service
Quality
Value
New Combi boiler fitted today, on the day promised also on budget. Pleasant and efficient tradesmen started on time, completed the job in one day and cleaned up working area. Cannot comment on aftercare yet but communication so far has been good. Nothing went wrong on the day. Very pleased overall.
Customer in Cumbria Posted on 06/08/2019 , work completed 06/08/2019
The trader replied (on 25/10/2019)
Hello there, Thank you for taking time out of your day to leave a review, I am happy to see that we have met your expectations and I can assure you the aftercare we will provide is second to none. Any issues please do not hesitate to contact Blue Flame Services and I will happily assist in anyway I can Kind regards Graeme
Combi boiler installation
Customer Service
Quality
Value
We received quotes from 5 reputable firms but opted for Blue flame because of the detailed survey and the consultation about the options that would suit us best. They weren't the cheapest but not the most expensive either. The fitting was done quickly and the workmanship was very good. I appreciated the way they looked after our home and were careful to clean up at the end of each day. All in all I was very happy with the service.
Duncan, Cumbria Posted on 31/07/2019 , work completed 31/07/2019
The trader replied (on 25/10/2019)
Hello Duncan, Thank you for taking the time to leave a review on the service we have provided you. We understand that a boiler installation isn't an every day purchase and we will always give you as much clear information as possible so you can make an informed decision. I am happy to see that you found our workman ship up to the standard you expect, we will always ensure every home we work in is looked after and we will leave it in the exact same state as when we entered. If you have any issues in the future please do not hesitate to contact Blue Flame Services, Kind regards Graeme