Endorsed by Which?

Blue Flame Services Limited

4.9

561 Reviews

Opening Hours
Today - 08:30–16:30
  • Monday 08:30–16:30
  • Tuesday 08:30–16:30
  • Wednesday 08:30–16:30
  • Thursday 08:30–16:30
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 5 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing and Heating, Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

    • Gas Fires
  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
561 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
New boiler
Customer Service
Quality
Value
New boiler fitted. Excellent service - very clean and tidy. On budget. Work done within schedule time. Very pleased.
Customer in Cumbria Posted on 17/12/2020 , work completed 16/12/2020
The trader replied (on 18/12/2020)
Good evening, Firstly let me so thank you for taking the time to leave such a nice positive review on the service we have provided. Your kind words have been passed on to the engineers involved. We appreciate that a new boiler isn't your usual purchase and i hope that we were able to guide you through this experience with ease. if you ever have any future plumbing, heating or electrical issues please do not hesitate to contact our office on 01900 816672. Kind regards, Graeme
They made it so easy for us. Thank you Blue Flame
Customer Service
Quality
Value
We decided to change from oil to gas central heating and contacted Blue Flame. They came out immediately and told us who to contact to get gas connected to our house and what steps had to be taken. Everything and everyone we came across were so helpful and effecient. I was able to move the installation forward a few weeks which Blue Flame accommodated happily. Blue Flame were the last workmen here. The workmen knew what they were doing, worked well as a team and just got on with the job. They covered their boots when they came into the house and left the garage clean. The men were friendly, effecient and professional and seemed to work non-stop. The workmen explained how to work everything to us with great patience but we were grateful to the follow up visit from the boss the next day. A huge thank you.
Customer in Cumbria Posted on 16/12/2020 , work completed 14/12/2020
The trader replied (on 16/12/2020)
Hello there - Thank you for taking the time out of your day to leave such a nice positive review about the service we have provided, it can sometimes be a daunting process having a boiler swap let alone changing fuel supplies. I am delighted to see we managed to keep you well informed throughout the whole process and were able to exceed your expectations. Your kind words have been passed on to Tim and all the lads involved. - I hope you choose to use Blue Flame Services again for all future plumbing, heating and electrical services. Kind regards, Graeme
Excellent service from start to finish
Customer Service
Quality
Value
I am delighted with the service received from Blueflame.From the initial visit when the survey was carried out to the completion of the replacement of our existing boiler. The engineers were both excellent and they cleared away all the debris and left everywhere really clean. I was delighted to receive a beautiful flower arrangement,which I really wasn’t expecting.A really nice touch.Thank you. I would have no hesitation in recommending Blue flame and would definitely use them again in the future. A huge thank you to all involved.
Customer in Cumbria Posted on 21/11/2020 , work completed 21/11/2020
The trader replied (on 16/12/2020)
What a fantastic review to leave, I have already passed your kind words on to all the engineers involved - from initial quoting to completion we always ensure you are well informed and receive the best possible work. We understand that during these difficult times its a scary thought to let people work in your homes but we do our upmost to ensure both yours and our engineers safety. Kind regards, Graeme
Hot water cylinder replaced
Customer Service
Quality
Value
The work was carried out to a very high standard. I’m delighted with the results. Clean and tidy and excellent value for money👍
Customer in Cumbria Posted on 11/11/2020 , work completed 10/11/2020
The trader replied (on 16/12/2020)
Fantastic to read we are excellent value for money on such a large job, I hope you keep us in mind for all future plumbing, heating and electrical. All the best, Graeme
Boiler service/ repair
Customer Service
Quality
Value
Engineer arrived bang on time, kept us informed all the way through the repair. Excellent service from Blue Flame.
Brian in Cumbria Posted on 23/10/2020 , work completed 22/10/2020
The trader replied (on 16/12/2020)
Brilliant to see our engineer arrived at the time agreed on the phone, boiler repairs can sometimes be tricky and to see we got you up and running within the allotted time is fantastic. I hope you keep us in mind for all future works. Kind regards, Graeme
110% Highly Professional Team
Customer Service
Quality
Value
We needed a new Combi boiler fitted. Jon came on Wednesday morning and it was fitted by Friday 15:30 hours and Lee and John never stopped all day without a break, the service they provided was exceptional. I would recommend them highly to anyone.
Customer in Cumbria Posted on 12/10/2020 , work completed 09/10/2020
The trader replied (on 16/12/2020)
Fantastic to read such a positive review - we understand it can be a stressful time when the boiler goes down, especially during these uncertain times. I am delighted to see we had you up and running within 48 hours from initial quote. Please keep us in mind for all future plumbing, heating and electrical jobs. Kind regards, Graeme
Boiler Installation
Great team, from the first initial contact to the home visit through to the installation. I would recommend Blue Flame services without hesitation, the whole process was so smooth, the lads carrying out the work were tidy, polite and obviously very skilled a great credit to the company.
Customer in Cumbria Posted on 06/10/2020 (Reviewer did not use service)
The trader replied (on 16/12/2020)
Good evening, I am happy to see the installation of your new boiler went smoothly without and issues especially during these uncertain times. Your kind words have been passed on to all the engineers involved. Kind regards, Graeme
Highly recommended, great value!
Customer Service
Quality
Value
Attended a leak we had following a washing-machine installation. Very prompt to help us out and carried out the work quickly and efficiently. We were pleasantly surprised when we received the bill and feel we got excellent service and value for money for what we paid. We would not hesitate to recommend this company and would certainly use them again should the need arise.
Customer in Cumbria Posted on 02/10/2020 , work completed 30/09/2020
The trader replied (on 16/12/2020)
Hello there - Firstly let me say thank you for leaving such a brilliant review - when a leak occurs it really can be stressful and for us to rectify it and surprise you with the cost is brilliant news. Please keep us in mind if you ever have any other issues with plumbing, heating or electrical Kind regards, Graeme
Professional & Efficient
Customer Service
Quality
Value
Whilst the work quote for my boiler installation ( inc moving the boiler and removing a bath) was not cheapest that I had received, the quality of the initial inspection was deciding factor, as an issue had been identified and therefore the filters would be arriving prepared for the work to be undertaken. The gentleman that undertook the initial inspection arrived with the fitters to walk through what was required before work commenced. The two fitters were punctual and cleared and removed all debris. The quality of their work was excellent , I have no hesitation in recommending Blue Flame.
Customer in Cumbria Posted on 25/09/2020 , work completed 22/09/2020
The trader replied (on 16/12/2020)
Hello there - I am happy to see that in this instance you chose not to go with the cheapest quote but you went with the one that filled you with the most confidence. Sometimes choosing a new boiler and who can carry out the works really can be daunting, we will always try our best to explain the process and make sure you understand the proposed works. I have passed all your kind words on to Jon and the lads who carried out the works. Kind regards, Graeme
Excellent Service
Customer Service
Quality
Value
New boiler relocated and installed, gas feed pipe re-routed and 4 new radiators fitted. All work was completed within 3 days. High quality job, all the installers worked hard and professionally. Excellent company to deal with right through from planning, receiving quote to job completion. Highly recommended!
Customer in Cumbria Posted on 16/09/2020 , work completed 09/09/2020
The trader replied (on 16/12/2020)
Brilliant review to read this evening, your kind words have been passed on to all the fitters involved in the works. I hope you keep us in mind for all future plumbing works Kind regards, Graeme
Work done by Blue Flame.
Customer Service
Quality
Value
Blue Flame fitted our new central heating boiler, new radiators and new gas fire September 2017. Since that time they have carried out the three annual services of the fire and the boiler. This year I have also signed up for their Boiler Care package. I think the fact that I keep going back to them probably speaks for itself. The quality of their work has always been excellent and their staff have always been pleasant and helpful.
Customer in Cumbria Posted on 07/09/2020 , work completed 02/09/2020
The trader replied (on 16/12/2020)
Hello there - firstly this is proably one of the best reviews I have read in some time, its always brilliant to reach such posotive reviews especially from existing customers who we have carried out alot of work for. I am delighted to see you have signed up to our boiler care, its a fantastic way to save money and give peace of mind. Please do not hesitate to contact the office on 01900 816672 if you ever have any plumbing issues Kind regards, Graeme
Professional and high standards
Customer Service
Quality
Value
We have had electrical and plumbing work completed several times in 2 houses. Each time they have responded rapidly, been punctual and friendly. They leave no mess and their work is of a very high standard. Would highly recommend them.
Customer in Cumbria Posted on 20/08/2020 , work completed 20/08/2020
Proficient and reliable installation
Customer Service
Quality
Value
The professional process from the assessment of work to implementation of the agreed contract. Confident and efficient staff able to provide advice and answers to queries. Company employees always endeavour to assist promptly if maintenance issues arise.
Customer in Cumbria Posted on 18/08/2020 , work completed 18/08/2020
Radiator installation
Customer Service
Quality
Value
Great service The estimator arrived at the time stated and explained the best way to achieve the installation of a new radiator and where it should be positioned for maximum effect. He told us what works the engineer would carry out to the building fabric and the estimated time it would take. Explaining what furniture we should move etc prior to the engineers' arrival to save time and facilitate the work. We received a quote the same day which covered the materials to be used and costs of works which was not as expensive as I had anticipated. The engineer arrived on time and put down sheets to protect the carpets before starting work. He worked quickly and efficiently and did the job to the highest standards. On completion of the work, he cleaned all the areas he had been working in. I was impressed by the standard of work and the care taken by the engineer. Based on this experience I would highly recommend Blue Flame.
Customer in Cumbria Posted on 17/08/2020 , work completed 07/08/2020
The trader replied (on 16/12/2020)
Hello there - Thank you for taking the time to leave such a positive review from initial quote to the installation - we understand that during these difficult times its a scary thought to let people work in your homes but we do our upmost to ensure both yours and our engineers safety. Kind regards, Graeme
Gas Safety Certificate
Customer Service
Quality
Value
Blue Flame Services did an annual gas safety check in one of our rental properties. I always find their customer service very helpful and the engineer turns up on time. No complaints, they do a brilliant job and can be trusted.
Customer in Kent Posted on 10/08/2020 , work completed 10/08/2020
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided you over the years. I have passed your kind words onto the staff. Thank you Graeme
Service
Customer Service
Quality
Value
Arrived on time and completed the service without any fuss or problems. Blue Flame had installed the new boiler system about three years ago and I was delighted by their efficient competent service.
Customer in Cumbria Posted on 31/07/2020 , work completed 31/07/2020
The trader replied (on 18/08/2020)
Hello there, Thank you for taking the time to leave such a nice positive review on the service we have provided, its brilliant to see a returning customer year after year. I have passed your kind words on to the office staff and we hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards Graeme
Professional Outfit
Customer Service
Quality
Value
Had Blue Flame in to carry out a boiler replacement and install new radiators throughout. Excellent service from start to finish - great customer service, clear pricing. Always on time, neat workers and left a great tidy clean job. Would not hesitate to recommend
Customer in Cumbria Posted on 29/07/2020 , work completed 29/07/2020
The trader replied (on 17/08/2020)
Hello there, thanks for taking the time to leave a review on our which page. I am delighted to see that you are happy with your new heating system, we understand that choosing a new boiler can be a daunting process and I am pleased that we were able to carry out the works. - I have passed your kind words onto the staff involved. Please keep ourselves in minds for any future plumbing, heating or electrical works.
Installation of new boiler
Customer Service
Quality
Value
Installation of a new combi boiler to replace an old back boiler completed in 2 days. Lads worked hard, completed installation as per quote, which was considerably cheaper then the one received from British Gas and with Blue Flame you get a longer warranty. Additionally, due to delays caused by a certain virus, original quote obtained about 4 months ago for the work was honoured.
Customer in Cumbria Posted on 23/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Good morning, Thank you for taking the time out of your day to leave such a superb review on the service we have provided, not only am I happy to see that our engineers completed the works to a standard you are happy with but that we were also the cheaper option with an extended warranty. Everyone was badly affected by COVID and we have tried our best to honour all our quotations. I hope you choose to use Blue Flame Services in the future for all plumbing, heating or electrical works. Kind regards Graeme
Combi Boiler First Service
Customer Service
Quality
Value
Excellent and professional job attending to the first service on the gas boiler. Patrick the technician arrived on time, he was very knowledgeable and carried out the work to my entire satisfaction.
Customer in Cumbria Posted on 21/07/2020 , work completed 21/07/2020
The trader replied (on 17/08/2020)
Hello there, thank you for leaving such a nice positive review on the service Patrick provided. I am happy to see you were satisfied with the workmanship Patrick provided and I will certainly pass this on to him. Please keep Blue Flame Services in mind for any future plumbing, heating or electrical works you may have.
Efficient service
Customer Service
Quality
Value
I have used the services for 3 years they fitted a new boiler and have continued to service both the boiler and gas fire annually. Today's service was no exception to the rule of efficient service. Booking the appointment was straightforward and I was able to pay by card over the phone cutting down on contact. The engineer was friendly and extremely well prepared with appropriate PPE and cleaned all the surfaces with anti bacterial spray to cut down on any contamination. Will use them in the future.
Customer in Cumbria Posted on 16/07/2020 , work completed 16/07/2020
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided. We understand a lot of our customers are hesitant on having engineers in there homes with the current pandemic but we have put measures in place to ensure the safety of our staff and customers. Thank you for choosing to use Blue Flame Services for your annual safety checks, I have passed your kind works on to all the staff involved.
Excellent Service
Customer Service
Quality
Value
Contacted Blue Flame for a quote to replace our boiler, an engineer came out the same day, fully talking me through the work needed, answering all my questions and concerns. Quote emailed to me very quickly. Date set for work to commence, with confirmation emails sent prior. Engineers arrived as arranged on time. I was very impressed with the two engineers that carried out the work, obviously conscientious. Our home was left clean and tidy. From start to finish Blue Flame's communication and customer service was superb, I can't fault it. We will certainly be using Blue Flame again for servicing etc.
Customer in Cumbria Posted on 15/05/2020 , work completed 12/05/2020
The trader replied (on 20/05/2020)
Good day, Thank you for taking the time to leave such a nice positive review on the service you received from ourselves especially through this worrying time. We understand a boiler is not an every day purchase and I am glad we were able to guide you through the process and help you choose the best boiler for your home. I have passed your kind words on to all the staff involved. Kind regards Graeme
Excellent in every way!
Customer Service
Quality
Value
They have been incredibly professional, helpful and efficient. Both myself and my mum needed new boilers, they came out very promptly to quote and gave a full explanation of the work that needed to be done, time frames and cost. Extremely neat and tidy, polite and friendly. Can not fault any of the workmanship they have carried out, I will also be arranging annual servicing from them. Very happy customers - thank you!
Customer in Cumbria Posted on 25/03/2020 , work completed 25/03/2020
The trader replied (on 01/04/2020)
I am delighted to see such a nice positive review about the service we provided for yourself and mother, it was a pleasure to meet you both and I am happy to see you are pleased with the workmanship. Your kind words have been passed on to the engineers involved in both installations, I do hope if you ever have any future plumbing, heating or electrical issues then you give ourselves a call. Kind regards Graeme
Downlighters fitted in kitchen
Customer Service
Quality
Value
I have used blue flame on other occasions for electrical projects .I was so impressed with whole experience, that last year i took out a gas boiler and service plan with them. I would recommend them for their professional service they provide, helpful friendly staff, who do a good job and leave the site clean and tidy.
Customer in Cumbria Posted on 17/02/2020 , work completed 10/02/2020
The trader replied (on 01/04/2020)
This is such a brilliant review to read and I am delighted to see that we have been able to impress you year in year out with our workmanship, I understand a boiler is hardly a glamours purchase but you can rest assured you will have peace of mind for years to come. Kind regards Graeme
Reliable and Knowledgeable
Customer Service
Quality
Value
We have used Blue Flame several times for repair and service of our older oil boiler. They are always on time ie. the engineer arrived at 8am on the dot. He was efficient and importantly for me, knowledgeable about older more obscure systems. As well as a service, a small component was found to be faulty causing an occasional lock out. All priced up, fitted from the stock on the van quickly and easily. I very rarely write reviews but made an exception because of their excellent service which is reasonably priced.
Customer in Cumbria Posted on 15/02/2020 , work completed 14/02/2020
The trader replied (on 01/04/2020)
Thank you for taking the time out of your day to leave such a brilliant review on the service we provide, you are right when it comes to the older oil boilers having an engineer with that knowledge is sometimes difficult but we are very fortunate to have such skilled engineers working for ourselves, they regularly go on training to fine tune there skills. We always aim to get peoples boilers up and running in 24 hours and I am delighted to see we managed to impress you with our fast turn around. Please do not hesitate to contact ourselves again for any future plumbing, heating or electrical issues. Kind regards, Graeme
Boiler condensate pipe leak
Customer Service
Quality
Value
Excellent service again. Reported a minor problem and Blue Flame attended to repair leak the following day at time stated with a very friendly helpful team. Could not ask for a better service. Thank you.
Customer in Cumbria Posted on 07/02/2020 , work completed 04/02/2020
The trader replied (on 10/02/2020)
Hello there - thank you for taking the time to leave the nice positive review on the service we have provided, our engineers will always arrive on time and carry out the works to a high standard and with a smile. I hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme