Bluemanor Windows Limited

We would like to thank you for taking the time to leave us with a review of your experience with Bluemanor Windows Ltd. First and foremost, we would like to express our sincerest apologies for any disappointment you may have encountered during our visit. Your feedback is invaluable to us, as it helps us identify areas where we can improve and provide a better customer experience. Whilst it was a pleasure to see that your experience in our showroom was positive and professional; we are extremely disappointed that the subsequent visit from a member of our sales team did not meet your expectations. As a local and family-run business, we genuinely value the trust you placed in us by visiting our showroom and subsequently booking a home visit, and so to see a member of staff described as “Truly Terrible” is certainly not reflective of the level of expertise and professionalism we expect from our team and is certainly not reflective of the feedback we have received in the past. We understand that you had specific expectations for the visit, including discussing your needs, exploring design options, and addressing the canopy installation. I want to assure you that we take your feedback seriously and have conducted an internal review of this incident to ensure that such shortcomings are not repeated in the future. We are committed to delivering a seamless and insightful consultation process, tailored to our customers' individual preferences and requirements. Regarding the design discrepancies and the availability of certain glass, we apologise for any confusion caused by the discrepancies between what you envisioned using our showroom design station and what was communicated by our sales representative during the visit. We are actively reviewing and updating our design software (which currently presents some options that are no longer available) to align them accurately with actual availability. Your feedback regarding the glass discrepancy will be instrumental in refining our design software and avoiding such confusion in the future. With the above being said, we must state that is deeply disappointing that you felt unable to communicate your concerns and feedback regarding the sales visit with us directly in the first instance, so that we may have had an opportunity to discuss them in person. We must also state that the particular team member who visited you is mentioned in many of our five-star reviews and is often commended for providing a professional and informative experience. Thank you for taking the time to bring your concerns to our attention. We are dedicated to restoring your confidence in our company and demonstrating the level of excellence we are known for. Should you wish to have a follow-up consultation, kindly let us know, and we will ensure that everything is arranged to your satisfaction. Once again, please accept our apologies for the inconvenience you've experienced. We value your feedback and look forward to the opportunity to make amends.

We would like to thank you for taking the time to leave us with a review of your experience with Bluemanor Windows Ltd – all feedback is greatly appreciated and used to further improve the service we provide to our valued customers. Whilst it was a pleasure to see that your experience in our showroom was positive and professional; as a local and family run company whom pride ourselves on providing exceptional levels of service; we are extremely disappointed that the communication and workmanship thereafter did not meet your expectations. Any issues raised regarding the quality of our workmanship is treated seriously and with the upmost priority and we endeavour to resolve them promptly. We are extremely fortunate in that our experienced installation teams (whom have been with us for many years) take the upmost pride in the quality and professionalism of their work and ensure any concerns brought to their attention or any making good is done to the highest possible standards. We appreciate that having the incorrect ironmongery / furniture fitted to front doors / windows can be an inconvenience, and although we have stringent checks and policy’s in place to avoid this from happening, unfortunately mistakes can happen. On such occurrence, we will always apologise and ensure the furniture is replaced promptly without question. Please Note: Furniture that is not stocked directly by Bluemanor Windows Ltd is ordered from the applicable manufacturer and therefore these instances can result in minor delays outside of our control. Our largest concern is that within the review it is stated that our doors do not comply with DDA regulations (Part M Compliance). We would like to confirm that when Disability Thresholds are specified during the quotation or on survey, our doors are fully compliant. Unless a Part M Threshold already exists, or a disability is mentioned or apparent during our visits (by both the sales team and surveyor); the inclusion of a Part M Disability Threshold will only be specified if requested by the customer. We also have all thresholds displayed in our showroom for reference for when customers visit. Should a door be manufactured and installed without a Part M Threshold and one be requested at a later date as a result of it not being originally specified; the only solution (excluding third-parts ramps) is to replace the entire door which will always be offered at a reduced cost