Bluemanor Windows Limited

We would like to thank you for taking the time to leave us with a review of your experience with Bluemanor Windows Ltd – all feedback is greatly appreciated and used to further improve the service we provide to our valued customers. Whilst it was a pleasure to see that your experience in our showroom was positive and professional; as a local and family run company whom pride ourselves on providing exceptional levels of service; we are extremely disappointed that the communication and workmanship thereafter did not meet your expectations. Any issues raised regarding the quality of our workmanship is treated seriously and with the upmost priority and we endeavour to resolve them promptly. We are extremely fortunate in that our experienced installation teams (whom have been with us for many years) take the upmost pride in the quality and professionalism of their work and ensure any concerns brought to their attention or any making good is done to the highest possible standards. We appreciate that having the incorrect ironmongery / furniture fitted to front doors / windows can be an inconvenience, and although we have stringent checks and policy’s in place to avoid this from happening, unfortunately mistakes can happen. On such occurrence, we will always apologise and ensure the furniture is replaced promptly without question. Please Note: Furniture that is not stocked directly by Bluemanor Windows Ltd is ordered from the applicable manufacturer and therefore these instances can result in minor delays outside of our control. Our largest concern is that within the review it is stated that our doors do not comply with DDA regulations (Part M Compliance). We would like to confirm that when Disability Thresholds are specified during the quotation or on survey, our doors are fully compliant. Unless a Part M Threshold already exists, or a disability is mentioned or apparent during our visits (by both the sales team and surveyor); the inclusion of a Part M Disability Threshold will only be specified if requested by the customer. We also have all thresholds displayed in our showroom for reference for when customers visit. Should a door be manufactured and installed without a Part M Threshold and one be requested at a later date as a result of it not being originally specified; the only solution (excluding third-parts ramps) is to replace the entire door which will always be offered at a reduced cost