Bourne Plumbing & Heating

The job was to replace an old electric shower unit that had ceased working. Anthony arrived promptly, listened to my requirements, evaluated the job and sent through an estimate, which I accepted. When the item had been delivered he fitted it neatly to match the marks left by its predecessor. When fitting it he discovered a problem with my stopcock, which he worked around, and also problems with the existing pipework, which he remedied. He explained everything very clearly and efficiently, and he listened to my concerns and requirements, which has not always been my experience with other traders. He also spotted a potential problem with the electrics, which was outside his purview, and gave me the details of two possible electricians.

We planned to travel to Ealing to prepare for a new tenant and needed a known problem to be resolved during our 4 day visit. Our previous plumber suddenly declared himself unavailable so we had to find a replacement urgently. We found Anthony of Bourne Plumbing via Which. He turned up as agreed, (an hour after we arrived from Wales) and changed the valve and sorted another issue at the boiler water supply. His work was very professional taking every precaution to avoid any water reaching the carpet etc. After he left, we found another problem in the bathroom so he came back the next morning, had to get a part and fixed that problem too. We were so relieved to have found someone this good so quickly and as we live 160 miles away we will have no hesitation in using his services even without being there to supervise. Anthony is a very personable chap, easy to get on with and we will also recommend him to our previous neighbours in Ealing who also used our previous plumber.

I found Anthony on Which? Trusted Traders and contacted him in relation to a leak in our toilet, but was disappointed in the services I received. It took him over a month to repair the leak after his initial visit. During this period, I had to chase several times for updates, with many unreturned phones calls and e-mails. The quality of the work (when I eventually managed to get an appointment) was good, and he left the work area clean, but it’s simply not worth the hassle. Unfortunately, I will not be using his services in the future, and I would not recommend him to anyone.

I decided not to mess about when getting my boiler, radiators, hot water tank and other associated kit replaced but, instead, to use a Which Trusted Trader - so glad that I did. Anthony did everything in a timely, helpful and thorough manner, even coming out to sort out a minor problem with the water tank afterwards for no additional charge. Everything was completed on schedule, the house was left tidy and he provided a full folder of reference information - very impressive. Anthony only uses Viessmann boilers, which I believe are also recommended by Which? I know nothing about plumbing but the kit all looks great and the water is always nice and hot now. Definitely recommended.

I started using Bourne Plumbing (recommended by a friend of a friend) when we needed someone to take out a bath and put in a shower (my husband had recently been diagnosed with terminal cancer), he came when he said he would, gave me a sensible quote and completed the job in a timely fashion and the pipework was amazing, so neatly done - the attention to detail incredible. We then used him again to create a downstairs toilet and utility room, entailing a new water main and connection - again all done incredibly tidily and efficiently. Our old boiler then broke down so we used Tony to install (and re-position) a new Viessmann Boiler - again all done very efficiently and with little disruption. Lastly we had a new kitchen fitted and we used Tony to carry out all the necessary plumbing. He is a pleasure to have in the house and we would not hesitate to recommend him.

The work was carried out to schedule over two separate weeks while we were away. On both occasions when returning from holiday the areas where work was carried out were immaculate. When unanticipated scaffolding was required, we were contacted and of course, agreed the additional cost. An extensive clearly explained estimate was given at the beginning and the work was carried out to the highest standards. In follow-up, care was taken to ensure that the operation of the new Viessman system was fully understood. Aftercare was discussed and agreed. We were very pleased with the work and would have no hesitation in recommending Bourne - in fact, have already passed on details to friends.

My toilet flush push button broke. I had a look and it's just not something I could fix myself as many parts needed removing / replacing in the cistern. I contacted 5 local plumbers and only Anthony from Bourne came back He came at the agreed time, went out of his way to find spare parts and fixed it. He also suggested to install stop valves to the water tanks, to avoid having to flush the whole tank next time round … Really happy with the service and will definitely use Bourne again and can recommend them.

I called Anthony for the first time. He helped to replaced our Magaflo unvented hot water cylinder. He provided a professional neat service and definitely switch to him for annual boiler/central heating servicing and other plumbing works in my house.