Bourne Plumbing & Heating

Very professional approach. On time, clean and efficient. Everything was explained along the way. Very neat and tidy, thoroughly recommend this company.

Anthony had previously overhauled an existing sink tap during which he commented that the tap wasn’t very good quality. When the seal to the sink failed we phoned to ask for advice about getting a new one fitted. I told him what we wanted in a new tap and could he advise us. He made an appointment to come to look at it before which I emailed him to ask if he’d bring any suitable brochures. He arrived early and waited until we arrived back from a hospital appointment. He didn’t bring brochures but thoughtfully put 2 taps in his van which he thought would fit the bill. One was perfect and he said he would do it immediately if we wanted which he did and all was completed in just under an hour. The price was much as we expected and he sent an email with the cost the next day. Unfortunately, I didn’t notice the attached invoice with the bank payment details and I phoned his landline 3 times to leave a message to ask for them before ringing his mobile and speaking to him. He said his voicemail was useless and always use the Mobile and he told me where to find the bank details. But for that, the Customer service would have been 5 stars.

We know Anthony from the time we were living in a rented flat in Ealing. We had a few drain blockages there and he had come to unblock them. Later when we moved to our home we had a similar drain block with our bathroom sink. Like previous instances, he unblocked it successfully. Recently we had a leak issue with the pipes underneath the kitchen sink. He replaced the pipes and the leak stopped. He also replaced a faulty washing machine inlet valve and replaced it with a new one. He is very professional, polite and helpful in examining and recommending different solutions to a problem. What impressed me the most about Anthony is his honesty. We had called him some months ago for some leak issues and he recommended us to try different ways to resolve the problems, for example, to get in touch with the company who did the job and ask them to replace the faulty part if it is within the warranty period and to pursue the contractor who did the faulty job and to be assertive with him to fix the issue. That was very nice of him to guide us in the right direction and not to take advantage of us. We really appreciate it.

Tony carried the annual boiler maintenance in this instance. He was efficient, polite and friendly. As always his work was to an excellent standard and he cleaned up afterwards. In the past he has solved minor plumbing problems and also carried out the boiler installation. No complaints, only praise.

We have been using Bourne Plumbing for 10 years now and Anthony is truly first class. Always a reliable and professional service. Very highly recommended

Anthony has recently installed a new Viessmann boiler for us which included providing extra pipework. At the same time he carried out an extensive power flush of our central heating system and has now replaced the thermostatic valves on our radiators. A great advantage of having a new Viessmann boiler is that it comes with a 12-year warranty. Installing and insulating the extra pipework was quite complicated as it involved working in a very tight space in our loft. Throughout this work Anthony arrived punctually at the agreed time and on the agreed date. He carried out the work meticulously and professionally, and covered any area susceptible to dirt with dustsheets that he brought with him. He took great care to ensure that no water dripped or leaked when he was working on the piping and carrying out the power flush. At each stage of the work he carefully explained what he would be doing next. At the end of the installation he cleared everything up and left the house neat and tidy and without any mess. We can highly recommend Anthony if you need a professional plumber who knows what he is doing, gets on with the job without any fuss, tidies everything up, and - more generally - will live up to your expectations.

I had a very problematic toilet leak and Tony was able to sort it with ease and very quickly. We had an issue with space which we didn't think we could sort but Tony was able to give us the best solution. Very reliable and value for money. Highly recommended and loves a cup of tea.

Initial phone call to arrange the service was promptly answered, once we arranged date & time that was it, the plumber arrived on time. All the maintenance kit & tools were carried in at the beginning none of this in & out of the building, dust sheets everywhere to protect the kitchen floor, no asking have you a bucket handy to drain water, which I've experienced before, as for the service all done swiftly, plumber certainly knew his way around the boiler, followed by cleaning, readings, tidy up, cup of tea thrown in along the way, the service book filled in, all done. I also regard value as not only the cost of a service but peace of mind especially for winter months as nobody wants to be without heating.

Bourne plumbing just wow. Arrived when stated to replace an old boiler with a Viessmann boiler. The attention to detail is incredible and where the work was carried out all the mess removed and a full clean undertaken. A full demonstration of the new controls was given and what to do in any common situation with the boiler. After the install had been done a professional welcome pack was issued which contained all the new details and user manuals. A very nice touch. Also means when the boiler is serviced next all details are at hand. Great professional workmanship all round and would recommend to anyone.