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Bourne Plumbing & Heating

4.9

635 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
635 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Quick, communicative, attention to detail, tidy - a shear pleasure.
Customer Service
Quality
Value
I was switched off for gas by Cadent as I had a leak in my system. I rang around several plumbers as was without heating, hot water and cooking facilities at the beginning of December. Bourne came out the same afternoon that I called to take a look and said that my pipe needed to be rerun above ground as the leak was under the cement floor. They provided a quote within a day and then once approved booked the job in within three days. They came on-time with a team and completed the job within the day. It was a neat, professional finish with added touches of cutting cupboard doors to fit around the new pipe and changing my switch off lever. I cannot recommend Bourne highly enough. Not the cheapest quote I got, but an excellent job and worth every penny to be able to have. shower and be warm again!
Customer in Greater London Posted on 12/12/2021 , work completed 08/12/2021
Blocked washing machine waste pipe
Customer Service
Quality
Value
Bourne Plumbing and Heating attended my house soon after an opportunistic meeting in my neighbours where they were working. He diagnosed and cleared a horribly blocked and smelly waste pipe quickly with no nonsense. I would happily recommend to others with similarly blocked washing machine waste pipes and will definitely call on their services again for all matters plumbing related.
Customer in Greater London Posted on 25/04/2022 , work completed 22/04/2022
New Bathroom
Customer Service
Quality
Value
Fantastic new bathroom created in my loft by Bourne Plumbing and Heating consisting of bath, shower, handbasin and WC plus all the necessary new pipework. All the work was carried out in a timely and professional manner. I am absolutely delighted with it and I cannot recommend him highly enough.
Customer in Greater London Posted on 07/07/2022 , work completed 27/05/2022
Excellent work
Customer Service
Quality
Value
Excellent work and competitive pricing on replacing basin taps. Anthony was knowledgeable, efficient, polite and tidy and completed the work to a high standard. Highly recommended
Customer in Greater London Posted on 31/07/2022 , work completed 28/07/2022
Replacement boiler
Customer Service
Quality
Value
The hot water boiler at my cafe broke down.. (important as i cannot run it without hot water). Tony was on site within 24 hrs bringing with him a replacement boiler. It was fitted within 3 hours, alongside necessary remedial work not undertaken by previous installer! Tony was friendly, efficient, clean and tidy. Everything you could ask for I would thoroughly recommend him
Customer in Greater London Posted on 11/05/2022 , work completed 11/05/2022
Blocked and leaking kitchen sink
Customer Service
Quality
Value
Anthony came and advised me on the best way to address the problem and completed the work very efficiently and professionally. He was also very helpful in discussing other plumbing issues. He has completed work for me before and I have no hesitation in recommending him.
Customer in Greater London Posted on 26/10/2022 , work completed 26/10/2022
Viessmann Boiler Installation by Tony
Customer Service
Quality
Value
Bourne plumbing just wow. Arrived when stated to replace an old boiler with a Viessmann boiler. The attention to detail is incredible and where the work was carried out all the mess removed and a full clean undertaken. A full demonstration of the new controls was given and what to do in any common situation with the boiler. After the install had been done a professional welcome pack was issued which contained all the new details and user manuals. A very nice touch. Also means when the boiler is serviced next all details are at hand. Great professional workmanship all round and would recommend to anyone.
Customer in Buckinghamshire Posted on 24/01/2023 , work completed 05/01/2023
Viessman vitodens combi boiler service
Customer Service
Quality
Value
Initial phone call to arrange the service was promptly answered, once we arranged date & time that was it, the plumber arrived on time. All the maintenance kit & tools were carried in at the beginning none of this in & out of the building, dust sheets everywhere to protect the kitchen floor, no asking have you a bucket handy to drain water, which I've experienced before, as for the service all done swiftly, plumber certainly knew his way around the boiler, followed by cleaning, readings, tidy up, cup of tea thrown in along the way, the service book filled in, all done. I also regard value as not only the cost of a service but peace of mind especially for winter months as nobody wants to be without heating.
Andrew in Greater London Posted on 25/01/2023 , work completed 06/01/2023
Our "Go to" plumber
Customer Service
Quality
Value
Tony carried the annual boiler maintenance in this instance. He was efficient, polite and friendly. As always his work was to an excellent standard and he cleaned up afterwards. In the past he has solved minor plumbing problems and also carried out the boiler installation. No complaints, only praise.
Customer in Greater London Posted on 28/01/2023 , work completed 20/01/2023
Bourne Plumbing & Heating: An outstanding service
Customer Service
Quality
Value
Bourne Plumbing delivered a highly professional outcome that exceeded my expectations across the board including a comprehensive solution to my problem. I would wholeheartedly recommend this company.
Customer in Greater London Posted on 02/08/2023 , work completed 02/08/2023
Would recommend
Customer Service
Quality
Value
Have used multiple times for boiler replacement and other jobs, always friendly, efficient and tidy worker. Is always quick to respond and happy to recommend.
Customer in Greater London Posted on 10/10/2023 , work completed 21/09/2023
Bourne Heating and Plumbing - Boiler issue
Customer Service
Quality
Value
Tony was recommended by a friend. After having no heating over Christmas for 5 days Tony came on 27th December and fixed the boiler. The cost was very reasonable. He happily came back to re-adjust the boiler cover so that the pressure gauge was more visible. I would recommend.
Customer in Greater London Posted on 15/02/2024 , work completed 27/12/2023
Excellent service and workmanship
Customer Service
Quality
Value
Having had difficulty finding a reliable plumber, I am delighted to have located Anthony through the recommendation of a friend. He is extremely competent and efficient, takes trouble to identify and solve problems and gives excellent advice and reassurance. I will recommend him without reservation. Thank you Anthony.
Customer in Greater London Posted on 07/05/2024 , work completed 07/05/2024
A real pro . . .
Customer Service
Quality
Value
Tony Bourne has just serviced my 12 year old Valiant boiler. He was efficient, thorough and professional. He came prepared with all his tools and a box of brand new radiator valves to replace our old ones. The whole system was drained down, a couple of parts were changed in the boiler and all old and broken valves were replaced. Tony arrived at 9am and with a 40 minute lunch break finished at 5.30pm. He was very systematic, tidy and cleared up everything before he left. I have used Tony's company three times now and each job has been carried out to a high standard. His work is exemplary and I have no hesitation in recommending his services.
Customer in Greater London Posted on 10/07/2024 , work completed 10/07/2024
Bourne Plumbing & Heating
Customer Service
Quality
Value
All work carried out on my boiler and toilet carried out to a very high standard in a very efficient and professional manner. Solutions were found to problems encountered with options clearly explained and costed. I would strongly recommend.
Customer in Greater London Posted on 30/09/2024 , work completed 25/09/2024
First class from start to finish
Customer Service
Quality
Value
Replaced a leaking shower. The diagnosis was excellent and the estimate was detailed and helpful. As the work progressed we were kept informed about new problems uncovered, and the likely cost of fixing them. The work was carried out in good time and the quality was first-rate. They were scrupulous about clearing away the mess and minimising any inconvenience. Always communicative and keen to get our feedback. This was an awkward and unrewarding (top floor) job, carried out with cheerfulness and efficiency. We have already recommended them to friends.
Customer in Greater London Posted on 31/10/2024 , work completed 10/10/2024
New boiler installation - excellent work
Customer Service
Quality
Value
Tony installed a new Viessmann boiler in my house and also did some additional work to replace radiators and radiator valves. The boiler has a 12 month warranty. He did an excellent job, completing the work to the agreed schedule and estimate. He left the house clean and tidy each day and kept me informed as the work progressed. I would have no hesitation in recommending Tony's services.
Customer in Greater London Posted on 01/01/2025 , work completed 20/11/2024
Always Great
Customer Service
Quality
Value
Tony is so reliable and treats you as though yours is the only job he is working on. He goes out of his way to get to you as quickly as possible and then he is fast, efficient and thorough in getting the job done. I thoroughly reccommend him...
KingBarry Posted on 31/01/2014 , work completed 31/01/2014
Reliable plumber
Customer Service
Quality
Value
Tony has done several jobs for us over the past few years. These range from servicing our boiler to installing a bathroom suite and a megaflow system. Tony's work is completed to a high standard and he is reliable and trustworthy. He tidies up before leaving, making it bearable having the workman in! I have recommended him to others.
Brian1 Posted on 02/02/2014 , work completed 02/02/2014
Awesome local plumber!
Customer Service
Quality
Value
Tony from Bourne Plumbing serviced my boiler. Making an appointment was easy, he turned up on time and did a fantastic job, leaving the area clean and advising as to when I should next get he boiler looked at. He was professional, answered all of my questions and made me feel like he appreciated my business. I will definitely be asking Bourne Plumbing to give me a quote on installing a bathroom, as soon as funds permit.
2011-08-08 15:46:11.297 Posted on 04/02/2014 , work completed 04/02/2014
Quality and reliability
Customer Service
Quality
Value
I have been using Bourne Plumbing since it began in 1986. I have found their work to be faultless over many visits. Pricing is transparent and reasonable and the quality of the work first class. They’ve also responded to urgent needs incredibly quickly. So I cannot rate them highly enough and totally recommend their services.
MICHAELMAYNARD Posted on 06/02/2014 , work completed 06/02/2014
General repairs/maintenance
Customer Service
Quality
Value
I have known Tony for several years and whenever I have needed help at short notice he has immediately been at hand. He is thorough in explaining what needs to be done, his estimates are fair and accurate and the completed work is excellent. I would not hesitate to recommend his services. GC
Graham Posted on 03/06/2014 , work completed 03/06/2014
First class service.
Customer Service
Quality
Value
Came at short notice. Very efficient. Had spare parts. Everything very well done.
Terence, London Posted on 27/10/2014 , work completed 27/10/2014
Excellent
Customer Service
Quality
Value
Bourne Plumbing have serviced my boiler, fitted new toilet, etc. also fitted new taps on wash basins in salon (best services ever had).
Kevin, London Posted on 30/05/2014 , work completed 30/05/2014
Excellent work
Customer Service
Quality
Value
I have known & used this firm over many years & more recently to fit a new central heating gas boiler in November 2013 & to fit a new hand wash basin in bathroom January 2014. I have always found them to be reliable, conscientious & clean workers. Their workmanship is excellent & I would certainly not hesitate to recommend them.
Kenneth, London Posted on 29/12/2013 , work completed 29/12/2013