Bourne Plumbing & Heating

Rapid response time and friendly service with good advice. From phone call to fixed boiler in 7 hours what more could I ask for?

Anthiny service and repaired our Viessmann boiler today. The work was clean, he was friendly and knowledgeable. What more could you want?

I found Tony from Bourne Plumbing on Trusted Traders and have been extremely satisfied with the level of service we have received from him. Tony has carried out a lot of work for us, including replacing boiler parts, re-piping our entire downstairs, radiator installation and general support and advice throughout our building work. Tony is easy to get hold of (in case of emergencies) and is extremely trustworthy - we are so pleased we've found a trusted local plumber who quotes transparently and goes over and above to provide help and support.

At 7pm on 10th August whilst adult daughter was showering in the bathroom the bath shower head water suddenly exploded all over the bathroom. It was very frightening and we couldn’t think what to do at first but did turn off water supply and I rang Bourne Plumbing whom I had used before for help. He came round within 30 minutes and assessed the problem. We would need a new shower unit and suggested we get the same make as it had served us well. He would order it and he could be available next Tuesday if it arrived on time and in fact, it was Wednesday 18th August and a new shower was up and running satisfactorily. No effort on my part and a new system was installed in a week.

I've used Bourne Plumbing and Heating twice now. The first time was to install new radiators in my house and service my old boiler, and the second time to replace a faulty valve in the heating system. Anthony was clear when he came over to quote, explaining what was needed and why, and being understanding of our future plans for our home and what work we could defer. The quotes were received quickly, and it was easy to book in. The work itself was carried out to a high standard, it's clear that Anthony takes pride in the standard of his work. He's also been very prompt and professional in replying to emails. We've been very happy with the work and will use his services again when we need to. I'd have no hesitation in recommending him.

The job was to replace an old electric shower unit that had ceased working. Anthony arrived promptly, listened to my requirements, evaluated the job and sent through an estimate, which I accepted. When the item had been delivered he fitted it neatly to match the marks left by its predecessor. When fitting it he discovered a problem with my stopcock, which he worked around, and also problems with the existing pipework, which he remedied. He explained everything very clearly and efficiently, and he listened to my concerns and requirements, which has not always been my experience with other traders. He also spotted a potential problem with the electrics, which was outside his purview, and gave me the details of two possible electricians.

We planned to travel to Ealing to prepare for a new tenant and needed a known problem to be resolved during our 4 day visit. Our previous plumber suddenly declared himself unavailable so we had to find a replacement urgently. We found Anthony of Bourne Plumbing via Which. He turned up as agreed, (an hour after we arrived from Wales) and changed the valve and sorted another issue at the boiler water supply. His work was very professional taking every precaution to avoid any water reaching the carpet etc. After he left, we found another problem in the bathroom so he came back the next morning, had to get a part and fixed that problem too. We were so relieved to have found someone this good so quickly and as we live 160 miles away we will have no hesitation in using his services even without being there to supervise. Anthony is a very personable chap, easy to get on with and we will also recommend him to our previous neighbours in Ealing who also used our previous plumber.

I found Anthony on Which? Trusted Traders and contacted him in relation to a leak in our toilet, but was disappointed in the services I received. It took him over a month to repair the leak after his initial visit. During this period, I had to chase several times for updates, with many unreturned phones calls and e-mails. The quality of the work (when I eventually managed to get an appointment) was good, and he left the work area clean, but it’s simply not worth the hassle. Unfortunately, I will not be using his services in the future, and I would not recommend him to anyone.

I decided not to mess about when getting my boiler, radiators, hot water tank and other associated kit replaced but, instead, to use a Which Trusted Trader - so glad that I did. Anthony did everything in a timely, helpful and thorough manner, even coming out to sort out a minor problem with the water tank afterwards for no additional charge. Everything was completed on schedule, the house was left tidy and he provided a full folder of reference information - very impressive. Anthony only uses Viessmann boilers, which I believe are also recommended by Which? I know nothing about plumbing but the kit all looks great and the water is always nice and hot now. Definitely recommended.

I started using Bourne Plumbing (recommended by a friend of a friend) when we needed someone to take out a bath and put in a shower (my husband had recently been diagnosed with terminal cancer), he came when he said he would, gave me a sensible quote and completed the job in a timely fashion and the pipework was amazing, so neatly done - the attention to detail incredible. We then used him again to create a downstairs toilet and utility room, entailing a new water main and connection - again all done incredibly tidily and efficiently. Our old boiler then broke down so we used Tony to install (and re-position) a new Viessmann Boiler - again all done very efficiently and with little disruption. Lastly we had a new kitchen fitted and we used Tony to carry out all the necessary plumbing. He is a pleasure to have in the house and we would not hesitate to recommend him.

The work was carried out to schedule over two separate weeks while we were away. On both occasions when returning from holiday the areas where work was carried out were immaculate. When unanticipated scaffolding was required, we were contacted and of course, agreed the additional cost. An extensive clearly explained estimate was given at the beginning and the work was carried out to the highest standards. In follow-up, care was taken to ensure that the operation of the new Viessman system was fully understood. Aftercare was discussed and agreed. We were very pleased with the work and would have no hesitation in recommending Bourne - in fact, have already passed on details to friends.

My toilet flush push button broke. I had a look and it's just not something I could fix myself as many parts needed removing / replacing in the cistern. I contacted 5 local plumbers and only Anthony from Bourne came back He came at the agreed time, went out of his way to find spare parts and fixed it. He also suggested to install stop valves to the water tanks, to avoid having to flush the whole tank next time round … Really happy with the service and will definitely use Bourne again and can recommend them.

I called Anthony for the first time. He helped to replaced our Magaflo unvented hot water cylinder. He provided a professional neat service and definitely switch to him for annual boiler/central heating servicing and other plumbing works in my house.

We have using Tony's services for around 10 years. Initially servicing an old boiler and calling on him for more larger and more complex jobs as needed. He has replaced our boiler, fitted a new macerating toilet and most recently a water pump to feed two showers. This was a particularly demanding job in a confined space. Together with sundry taps replaced inside and out in the garden over the years, his work is outstanding. He is also an extremely nice chap. What more can you ask. Warmly recommended.

We have used Anthony a few years ago for a modest plumbing emergency and called him this time to ask if he could resolve a juddering tap feed and also change radiator thermostatic valves. He called in later that same day to review the scope /time etc and sent us a costed estimate the following day. He was able to fit us in a couple of days later and did just what was required within the estimated 4 hours. Highly satisfied. We shall probably switch to him for annual boiler/central heating servicing in autumn.

I phoned Anthony having been recommended to him by our regular plumber of many years who has now retired. It was a small but irritating problem with our toilet cistern. The ball valve whined loudly when filling and was slowly leaking all the time. Anthony arranged to come later the same day. He arrived and carried out the job in about half an hour: replacing the ball valve with a much neater looking new one; he also renewed the isolating valve and pipework leading into the cistern which he discovered was faulty. Anthony was very professional and courteous but also friendly and personable. His work was of a very high standard, clean and tidy (he took away all the old debris) and his charges were reasonable in the circumstances. I would recommend Anthony to my friends.

Our kitchen tap had come loose. Another plumber had fixed it, but it came loose again. He tightened it up again. It came loose again. He said it needed a carpenter and sent another estimate. The work required was not easy given the position of the tap and the nature of the kitchen worktops. Essentially it required working under the worktop to cut out some existing wood and replace it with a structure that would hold the tap properly going forward. It would be far better if the problem had been identified from the start. Also why did we have to pay for it not to be fixed and then pay the same company again to do it properly? Therefore we contacted Bourne Plumbing and Heating (strongly recommended from a neighbour). They came when they said they would, identified the problem and spent two hours fixing it. The work was neat and the space left clean. It is four days later. The tap is currently fine and I assume it will continue to be given my neighbour's recommendation. It is a good thing to be able to call in someone and know that a problem will be fixed properly. On ratings below: service I am confident on. Quality: I can't see the work and four days in I have no idea how to tell. The previous 'fix' was fine for a month. However my neighbour is very pernickety and is very pleased so I am happy going along with that. Value: I am no expert, but the price seemed reasonable and frankly I am quite happy to pay well for a job well done.

Work done: Tony came to inspect a leaking kitchen tap and advised us to order a new fitting. He also checked the bathroom pump was working properly. He then came back and fitted the new tap. General comments: Tony is very much in demand but always answered phone calls and came exactly when he said he would, so was very reliable, which we really appreciated. Tony was very helpful, professional and pleasant to deal with and we were confident the work would be done to a good standard. Tony was a recommendation from a friend and I would not hesitate to recommend him to others.

Emergency work on failed boiler, and installing new Viessmann boiler. Anthony Sawczuk was always efficient and polite and appeared to take an enormous amount of care and pride in his workmanship. In answer to the questions below I have no real ability to judge quality or value.

I found Anthony on Which? Trusted Trader, and have been using him for a couple of years for all my plumbing requirements at a property I rent out in London (I Live 250 miles away in Wales). Anthony has always provided a professional service. I have just and the heating system upgraded and Anthony has installed a new Viessmann boiler and conducted a power flush to Finish – everything is working and looks neat, all paperwork – registration for guarantee was dealt with by Anthony. I have no reservations in recommending this heating engineer – if any work is required, I contact him by phone or text and he does the rest – I have never met the man personally so can’t describe what he looks like, but I would still recommend him. Jag😎

We saw Anthony's van down the road from our house, looked him up and contacted him. He returned our email promptly, came the next day and fixed the job with complete professionalism. He was a pleasure to deal with and the next time we need plumbing help, he will be our first call.

Live in Cornwall but required new Viessmann boiler for flat in London. Found Anthony through a third party and job completed by remote control(due to Covid) Guessed from the estimate that he knew exactly what he was doing and proved reliable and delivered on time.

This is the second time we have used Anthony's services and would definitely use him again. He mended our broken water tank and replaced a new pump. The work was done quickly, efficiently and at a reasonable price. Would recommend.