Endorsed by Which?

Bourne Plumbing & Heating

4.9

627 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
627 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Excellent job.
Customer Service
Quality
Value
Very professional, knowledgeable & efficient & good value for money.
Vanessa, London Posted on 30/10/2014 , work completed 30/10/2014
Great!!!
Customer Service
Quality
Value
First class service on a difficult job. Very pleased with the result.
Harry, London Posted on 23/10/2014 , work completed 23/10/2014
Brilliant job
Customer Service
Quality
Value
Came on time & was very helpful in a complicated problem & made very good suggestions as how to make sure it didn't happen again.
Anthony, London Posted on 24/09/2014 , work completed 24/09/2014
Helpful, considerate, efficient.
Customer Service
Quality
Value
Anthony Sawczisk answered my call promptly and arrived next day. He explained the problem clearly and finished his work the same day and left everything clean and tidy. I was satisfied. My sons - more knowledgeable than me - inspected it and could find no faults. I am very happy to have found such a good plumber.
Gillian, London Posted on 21/01/2015 , work completed 21/01/2015
XXXXX-5-star, excellent.
Customer Service
Quality
Value
Quick, efficient, great job.
Manley, Middlesex Posted on 23/01/2015 , work completed 23/01/2015
Which? Local Review
Customer Service
Quality
Value
We have absolutely no hesitation whatsoever in recommending Anthony ( Bourne Plumbing).He recently repositioned and refitted our central heating boiler after the manufacturers had declared that it had been incorrectly installed. Anthony is competent, efficient and very hard working. He approaches each challenge logically and with intelligence.We had a couple of minor teething problems which he attended to without delay and went above and beyond the call of duty. We wish we had found him years ago!
Deborah.Woollard Posted on 13/11/2012 , work completed 13/11/2012
Which? Local Review
Customer Service
Quality
Value
I have contacted Anthony this morning when our central heating stopped working due to a loss of pressure in the boiler. He came within an hour (straight from attending another call), fixed the problem and gave us good advice on what could have caused it and how to maintain it in plain, simple language. He also charged a very reasonable rate and was easy to deal with. WeÍll definitely use him again. I am currently waiting for a quote from him for some other jobs that need doing in the house.
KrissiM Posted on 22/01/2013 , work completed 22/01/2013
Which? Local Review
Customer Service
Quality
Value
Very good service, will use him again and already reccomended to my next door neighbour. Very tidy too, which helps
cavapaolo Posted on 29/03/2010 , work completed 29/03/2010
Which? Local Review
Customer Service
Quality
Value
We have used Tony twice. The first time to fix a malfunctioning toilet, and the second to cap off a gas pipe while we were waiting for a new appliance to be delivered. On both occasions he came at the agreed time and at short notice. He was polite, efficient and tidy. We Would not hesitate to use him again and to recommend him to others.
BrendanC Posted on 02/02/2012 , work completed 02/02/2012
Which? Local Review
Customer Service
Quality
Value
I found Anthony of Bourne Plumbing and Heating on my 'Which Local' website. I chose him due to the amount of positive reviews regarding his work. I have to say I wasn't disappointed! It was discovered there was a fault with my existing central heating system and a leak on the boiler (past economical repair). Anthony turned up on time for the installation of my new boiler, he started work as agreed and left my house clean and tidy, with all in working order. I chose the Viessmann boiler on Anthony's recommendation and am very pleased with his choice. My central heating system has now been upgraded to current standards. I would definitely have no hesitation in recommending him not only on this site, but also to my friends and family as well.
W? member N132 Posted on 19/04/2012 , work completed 19/04/2012
Which? Local Review
Customer Service
Quality
Value
Tony came round one evening to look at a lavatory which wouldn't stop flushing. He turned off the water to the cistern, ordered a new valve and came back today to fit it. He was very efficient and came when he said he would. I am delighted to have found him via Which Local.
Philippa D Posted on 03/05/2011 , work completed 03/05/2011
Which? Local Review
Customer Service
Quality
Value
We have just had a new boiler installed, and were pleased with the advice and efficient work that we received from Bourne Plumbing. We were given plenty of support and patience during the process of considering what kind of system and boiler to have, changing from a conventional boiler and hot water tank, to a combi boiler. The boiler recommended and installed is a Veissmann, a German make that is not in the Which reviews, but has been strongly advised. The estimate given was very competitive, and cheaper than the national provider. We were very satisfied with the speed and professionalism of the work done over a period of 2 days, left with hot water overnight, and cleaning was done during and at the end of the job.
hking Posted on 29/07/2011 , work completed 29/07/2011
Which? Local Review
Customer Service
Quality
Value
This firm came out immediately to fix a non-functioning radiator; the plumber was courteous, efficient and helpful, and not too expensive. Which Local really came into its own.
maxi mum Posted on 09/01/2015 , work completed 09/01/2015
Which? Local Review
Customer Service
Quality
Value
Our boiler packed up and on ringing Bourne, Tony agreed to come out that afternoon. - He arrived promptly, investigated and fixed the problem. He talked through options and was very professional. - I have no hesitation in recommending him.
AOD Posted on 25/10/2012 , work completed 25/10/2012
Which? Local Review
Customer Service
Quality
Value
Anthony serviced my daughter's boiler in Edgware, replaced water pump, fitted new bathroom taps and waste. No mess, no fuss, no waffle. He is kind considerate and very helpful. We highly recommend him.
ESWYNKING Posted on 16/12/2011 , work completed 16/12/2011
Which? Local Review
Customer Service
Quality
Value
Tony is fast responding, efficient and highly organised plumber with professionality. He is also very articulate to explain what was problem and provide guidance. Highly recommended!
CSASAKI Posted on 07/10/2013 , work completed 07/10/2013
Excellent professional
Customer Service
Quality
Value
Anthony is the best plumber & heating specialist I have met. He is very capable, thorough & technically good. Ge is now the only person I would trust to repair my plumbing & heating system
Julian, London Posted on 01/04/2015 , work completed 01/04/2015
My Review
Customer Service
Quality
Value
Very good.
Anna, London Posted on 26/04/2015 , work completed 26/04/2015
House purchase in Epsom
Customer Service
Quality
Value
Recently moved into a new home and the heating system needed attention. Tony provided a fair quote and carried out the servicing and repairs as discussed. Efficient, timely and professional. We will definitely be using his services again.
Darren Posted on 07/07/2015 , work completed 07/07/2015
Great job
Customer Service
Quality
Value
Tony replaced my 35-year-old storage heaters with a full central heating system, including a Viessman boiler. The system works perfectly and he has done a great job. He was prompt, very tidy and considerate, answering all my questions patiently. Would heartily recommend him!
RWills Posted on 20/07/2015 , work completed 20/07/2015
Excellent job!
Customer Service
Quality
Value
Anthony repaired my toilet to a very high standard, especially as it was a very awkward and demanding job. He was very courteous, polite, knowledgeable, efficient, tidy, hard working and friendly. The cost of the repair was very reasonable. I highly recommend Anthony, he is excellent and a very nice gentleman.
zoran68 Posted on 22/07/2015 , work completed 22/07/2015
Prompt and professional
Customer Service
Quality
Value
Mr. Bourne has worked for us many times. On all occasions his work was excellent.
P A, London Posted on 24/07/2015 , work completed 24/07/2015
Fantastic boiler recommendation
Customer Service
Quality
Value
Anthony from Bourne Plumbing & Heating installed a Viessmann boiler two years ago, and has been back every year to carry out a routine service. Extremely happy with his choice, the boiler has been fantastic. Along with Anthony has been called in to carry out various, plumbing jobs. The standard or work and service provided 2nd to none. Very highly recommended.
Barry, London Posted on 15/07/2015 , work completed 15/07/2015
Reinstated my trust
Customer Service
Quality
Value
Anthony came round and spent as long as was required to find out exactly what the problem was and resolved it. He is just how all plumbers used to be, honest and wants to get the job done properly. Very polite and left absolutely no mess. I am very happy to have found such a person to help me in the future.
Site User Posted on 23/08/2015 , work completed 23/08/2015
Prompt response, excellent work and good value
Customer Service
Quality
Value
Anthony replaced a faulty ball float valve in my cold water tank. He arrived on time, worked quickly and I was delighted with his work. Price very reasonable too. What more can you ask for? The service Anthony provides is excellent and I shall be using him again in the future.
Robin Swaine Posted on 26/08/2015 , work completed 26/08/2015
Installation at a sensitive establishment
Customer Service
Quality
Value
As expected Anthony displayed his professional diplomacy when installing a new central heating system into our premises. Punctuality and workmanship were exemplary. Highly recommended.
Treesteve Posted on 09/10/2015 , work completed 09/10/2015
So efficient
Customer Service
Quality
Value
Tony turned up on time, he was polite and courteous. His work was excellent and he left the house in a clean and tidy state after he had finished. I'm really happy with his work and would have no hesitation in recommending him.
abarnes Posted on 01/10/2015 , work completed 01/10/2015
Always reliable and considerate
Customer Service
Quality
Value
My father found Tony initially. He is a civil engineer and has very high requirements for the standard of work in his home. He used Tony and recommended him to me. I have been using Tony since for plumbing jobs at my flat for about 25 years. I no longer live in Ealing and the flat is rented out. It is very reassuring to know that if the tenants tell me something needs doing, I can know that he will go in and do it to a good standard without my having to come and check the work. I live some distance away and having to check other workmen's efforts means a journey to London. The tenants are always pleased at the promptness of the service, and Tony sends me all the Landlord's certification that I need for my records. It has made renting the flat out so much easier over these years. I don't know what I would have done if I had not known about Tony.
JuliaJ Posted on 16/02/2016 , work completed 16/02/2016
Excellent Service
Customer Service
Quality
Value
Tony Bourne has come to be someone who I can depend on in any emergency. His commitment to providing excellant service and his honesty when providing advice, even when it may initially be bad news is highly commendable, and bad news is always followed up with a satisfactory solution. I would highly recommend Tony.
Satchmo Posted on 23/03/2016 , work completed 23/03/2016
W?Local Review
Customer Service
Quality
Value
I had urgent repair jobs on two boilers for tenanted flats - I eventually chose Andrew out of several local plumbers and it was an excellent choice, he was very knowledgeable and professional and did the job very well. Other local plumbers did quote slightly lower rates but I think it is a case of you get what you pay for - the others let me down for various reasons and I am happy to have finally found a reliable and professional local firm.
Which? Trusted Traders Consumer Posted on 04/05/2016 , work completed 04/05/2016
Highly recommend
Customer Service
Quality
Value
Anthony fixed my dripping shower and replaced the cartridge. He also did some maintainence work on my boile which I was very happy with. I would definitely recommend him to anyone without a doubt. He is an excellent trader, very friendly, reliable and punctual.
Penny, London Posted on 13/06/2016 , work completed 13/06/2016
Which? Local Review
Customer Service
Quality
Value
We have found Anthony in Which Local website and contacted him as we had a problem of our old boiler kept stopping working. He had come at our earliest convenience and pointed out the problem immediately and fixed it. He is very professional. We would like to contact him again when we purchase the new boiler and install it.
moto0 Posted on 28/07/2015 , work completed 28/07/2015
Very prompt and professional
Customer Service
Quality
Value
I telephone Bourne Plumbing & Heating due to a leaking pipe in my bathroom. They arrived in approximately 10 minutes to carry out repairs and did a very thorough and professional job.
John, London Posted on 17/02/2016 , work completed 17/02/2016
Highly skilled
Customer Service
Quality
Value
An excellent job well done on an old system which clearly produced problems. Highly skilled knowledge of techniques used to overcome the difficulties.
Kathleen, London Posted on 12/12/2016 , work completed 12/12/2016
Thoroughly recommended
Customer Service
Quality
Value
As a landlord with multiple properties I've experienced the pain of having to have jobs redone. I'm glad I found Tony and his outfit. Totally reliable and professional service from (in my experience) a simple annual check to replacement of a whole heating system. I know that there are no corners cut and the job is quality (I have had an independent check too!) If I were you I'd use this service.
MichaelStarr Posted on 29/06/2017 , work completed 29/06/2017
A quality and professional service
Customer Service
Quality
Value
I recently used Bourne Plumbing & Heating to install a new Viessmann boiler and update my central heating system. Anthony's work was carried out to a high quality and standard and I have no hesitation in recommending him to others.
Jankowski Posted on 27/08/2017 , work completed 27/08/2017
We have finally found an excellent plumber!
Customer Service
Quality
Value
Tony refurbished all the central heating piping in my house and split the top floor heating into a separate zone. He also help resolve a few issues with the boiler that a previous plumber had failed to do. We were very impressed with the quality of his work and his attention to detail. He worked hard and we would be very happy to employ him again.
THMB, . Posted on 30/11/2017 , work completed 30/11/2017
Leaking sink sorted
Customer Service
Quality
Value
Prompt attention and all sorted within an hour - fantastic.
Rachel, Ealing, . Posted on 13/01/2018 , work completed 13/01/2018
v.good service
Customer Service
Quality
Value
replace kitchen taps mr bourne was prompt in reacting to my request- 1 w/day completed job efficiently. fair price. would certainly use him again.
Which? Trusted Traders Consumer Posted on 28/01/2018 , work completed 28/01/2018
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018
Prompt & very professional
Customer Service
Quality
Value
Anthony was highly recommended by friends obviously they were extremely happy with Bourne Plumbing & Heating's work, I say the same! First class.
Owais, London Posted on 26/01/2018 , work completed 26/01/2018
Another successful assignment undertaken for us by Bourne Plumbing
Customer Service
Quality
Value
1) Bourne Plumbing attended to identify cause of a leak that was causing mains fuses to trip and to remedy it.. Rapidly diagnosed the problem and provided a reliable temporary solution 2) Bourne Plumbing returned subsequently by appointment to replace a leaking motorised valve and various expired accessories of a MegaFlow hot water cylinder. Serviced our existing 10-year-old Worcester-Bosch boiler, but found that it could not be brought within acceptable emission limits without substantial, expensive and ultimately speculative work. Advised boiler replacement with a Viessmann Vitodens 100-W compact 35KW wall-hung boiler and the likely cost, including upgraded de-aeration, filtering and flue systems. Agreed in principle to go ahead, so we were provided promptly with a detailed written quotation, which we accepted. As the existing boiler could not be used safely we relied an an Immersion heater and Bourne Plumbing kindly lent us 5 virtually new fan heaters for the interim. 3) Bourne Plumbing supplied, fitted and commissioned the new boiler and undertook associated works by appointment in our unavoidable absence during a Saturday. We returned to find the house warm again and a very quiet, neat new boiler installed. We subsequently received a ring-binder of information about the new system, various warranties and two invoices, which were in accordance with what we were expecting to pay. 4) We have accepted Bourne Plumbing's suggestion that it should return about a month after the installation of the boiler in order to monitor performance and in particular the cleanliness of the newly-installed Magna-Clean filtration unit. We have great confidence in Bourne Plumbing, which takes the trouble to explain the present situation, the alternative courses of action available to deal with it, the associated likely costs and risks, and which course of action it would recommend.
Which? Trusted Traders Consumer Posted on 24/03/2018 , work completed 24/03/2018
Excellent plumbing
Customer Service
Quality
Value
Underfloor hot water and cold water pipes replaced in kitchen. Tiles removed and new tiles inserted
Which? Trusted Traders Consumer Posted on 29/01/2018 , work completed 29/01/2018
Good experience
Customer Service
Quality
Value
Central heating system was overhauled & power flushed,boiler serviced. The trader arrived on time & the standard of workmanship high.
Malcolm Pocock, . Posted on 14/06/2018 , work completed 14/06/2018
Excellent reliable service
Customer Service
Quality
Value
Had an emergency when kitchen pipe started leaking into flat below. Water pipe was found to be embedded in concrete. Bourne Plumbing dealt with this quickly and efficiently. Subsequently had new kitchen installed and Bourne Plumbing completed all the pipework. Company is reliable and do an excellent job.
Which? Trusted Traders Consumer Posted on 03/08/2018 , work completed 03/08/2018
Great quality and efficient workmanship
Customer Service
Quality
Value
Installation of new hot water boiler.
Which? Trusted Traders Consumer Posted on 17/01/2017 , work completed 17/01/2017
Very satisfied customer
Customer Service
Quality
Value
Had a new boiler installed. Very pleased with the work done. Workmanship was outstanding. Got the job done quickly left no mess behind. Heating hot water working great. Not had any problems. Would highly recommend this company.
Lou123, Which Reviewer Posted on 05/06/2018 , work completed 05/06/2018
Great work
Customer Service
Quality
Value
Anthony replaced valves to a vertical radiator, having to drain the system and fiddle w a tight fitting. He was timely, patently experienced and skilled, plus tidy. I recommend him and hope to engage him for future work.
Customer in Greater London Posted on 28/03/2019 , work completed 19/03/2019
Great work
Customer Service
Quality
Value
Very competent and professional - replaced thermostat and valves in central heating/hot water systems. Knowledgeable, reliable and prompt.
Customer in Greater London Posted on 07/04/2019 , work completed 05/04/2019
Highly recommended
Customer Service
Quality
Value
Highly reliable and trustworthy professional. Unlike many other tradesmen Anthony will answer your call and give immediate advice. He refurbished our Gas CH after our boiler was condemned with an excellent and efficient service.
Customer in Greater London Posted on 04/04/2019 , work completed 04/04/2019