Endorsed by Which?

Bourne Plumbing & Heating

4.9

632 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
632 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Excellent service
Customer Service
Quality
Value
Prompt & honest.
Calliope, London Posted on 21/11/2014 , work completed 21/11/2014
Boiler breakdown
Customer Service
Quality
Value
Very quick response to initial phone call. Came next day, was very helpful in terms of explanation & boiler problem fixed quickly & efficiently.
Sarah, London Posted on 25/09/2014 , work completed 25/09/2014
Great job
Customer Service
Quality
Value
Very professional, arrived on time, job completed perfectly.
Kristin, London Posted on 20/01/2015 , work completed 20/01/2015
Brilliant job!
Customer Service
Quality
Value
Bourne Plumbing were brilliant. Highly professional, efficient and very courteous. I have no, absolutely no hesitation in recommending them.
Paul, London Posted on 26/10/2014 , work completed 26/10/2014
Professional plumber
Customer Service
Quality
Value
Over the years (past 5) Tony has always been prompt & reliable. His work is tidy and at an extremely high standard. Customer service is second to none. If you want a good, reliable, professional no-nonsense plumber - then Tony is your man.
Lee, London Posted on 15/10/2014 , work completed 15/10/2014
Professional & efficient
Customer Service
Quality
Value
Very friendly, professional service. Highly recommend!
Kirsten, London Posted on 03/10/2014 , work completed 03/10/2014
Competent & professional.
Customer Service
Quality
Value
This heating engineer knows his trade inside out. Very knowledgeable, very experience in all forms of plumbing and heating. I have used Bourne Plumbing and Heating on several renovations and he has never let me down.
Alan, London Posted on 21/10/2014 , work completed 21/10/2014
100% recommended!
Customer Service
Quality
Value
Reliable & helpful. Job complete without any problems.
Lisa, London Posted on 05/12/2014 , work completed 05/12/2014
My Review
Customer Service
Quality
Value
Very good.
Anna, London Posted on 26/04/2015 , work completed 26/04/2015
Brilliant job
Customer Service
Quality
Value
Anthony from Bourne Heating and Plumbing was, as always, professional, efficient and courteous. I am delighted with my new boiler and have recommended this trader to friends. I had never heard of Viessman before, but I am very impressed with this boiler.
Maria, London Posted on 07/12/2016 , work completed 07/12/2016
Highly Recommended
Customer Service
Quality
Value
Professional, Friendly, High level of work. Within a week of the initial phone call Anthony had visited, diagnosed the problem and fixed it. Quality service. Fast, efficient, professional and friendly service. I would recommend to everyone.
dav grewal Posted on 12/04/2015 , work completed 12/04/2015
Fast, very fast, 1st class
Customer Service
Quality
Value
My problem heater was all sorted within 3 hours of my first call. Very impressed with the service and quiet efficiency of Mr Sawczuk. I will use him again if in need.
Bryan, London Posted on 15/08/2014 , work completed 15/08/2014
Excellent
Customer Service
Quality
Value
Tony serviced my central heating boiler after years of perfunctory British Gas servicing, and consequently it's quieter and performing better than ever. He recently dealt with a bathroom plumbing issue, coming the following day to fix this non urgent problem. If anyone deserves to be a trusted trader it's certainly him: he's exceptionally knowledgeable, hard working and courteous. There may be cheaper plumbers, but you get what you pay for and I wouldn't hesitate to wholeheartedly recommend him
2011-07-19 17:12:45.803 Posted on 29/01/2014 , work completed 29/01/2014
Excellent Service
Customer Service
Quality
Value
Tony has undertaken a variety of work for me over the past few years and I have always found him to be very responsive, on time and on budget, clean and tidy and polite and courteous. He has always kept me well informed whether in relation to diagnosing the problem, suggesting solutions, quoting for the work, progress of the work and any follow-up. He knows his stuff, is efficient and wholly reliable and I have no hesitation in recommending him without reservation.
CMR402657354 Posted on 03/02/2014 , work completed 03/02/2014
A very useful addition to your address book
Customer Service
Quality
Value
Tony Bourne has serviced my 30 year old Totterton Kingfisher 100,000 BTU boiler for the last 3 years. He is very reliable and efficient, very tidy and knowledgable. I have absolutely no hesitation in recommending Bourne Plumbing and Heating.
CyrilB Posted on 16/02/2014 , work completed 16/02/2014
Kitchen Extension and under stairs cloakroom.
Customer Service
Quality
Value
Couldn't be happier with the work and the way it was carried out. Will call on Tony again without hesitation.
Melvins Posted on 15/05/2014 , work completed 15/05/2014
Which? Local Review
Customer Service
Quality
Value
We had to have a radiator replaced and gas pipes moved whilst having some carpentry work done in our lounge. Anthony came recommended by another Which trader (Good with Wood) and was able to fit in with timescales of the carpenter and complete the work very satisfactorily and on time at the right price, not expensive not cheap. Highly recommended and knowledgeable plumber.
Andy Simmons Posted on 01/05/2014 , work completed 01/05/2014
Which? Local Review
Customer Service
Quality
Value
The job involved the gas supply so was carried out safely. Am grateful to Anthony for coming at short notice and turning up at the agreed time. Would recommend Anthony without hesitation.
gedpuss Posted on 03/06/2014 , work completed 03/06/2014
Which? Local Review
Customer Service
Quality
Value
Anthony from Bourne Plumbing replaced my geriatric boiler and separate water heater with a new combi. The minute he submitted a quote I knew I was in the hands of a true professional - his quote was thorough, clear, efficient and articulate. The job took a day and a half with minimum disruption to me, the flat was always left clean, he showed up when he said he was going to show up, he's even mastered the art of email which is more than I can say for some other tradesmen I've had to deal with! I'd thoroughly recommend him for any of your heating installations.
rjneb2 Posted on 15/10/2010 , work completed 15/10/2010
Which? Local Review
Customer Service
Quality
Value
The plumber replaced the taps on the bath. He did an excellent job. We would definitely recommend him. He gave us an appointment within 24 hours of calling, and he arrived on time.
Ealing UK Posted on 01/12/2010 , work completed 01/12/2010
Which? Local Review
Customer Service
Quality
Value
Can only confirm everything reported in the above recommendations - Tony Bourne offers a great service. He's very professional, courteous, hard working and offers good advice. When our 15+ years old boiler died he even lent us a number of heaters to keep us going. He installed a Viessen replacement boiler and carried out a system flush - our heating and hot water now seem to work much better than before. Wouldn't hesitate to recommend him.
Hamowe Posted on 17/02/2011 , work completed 17/02/2011
Which? Local Review
Customer Service
Quality
Value
Bourne Plumbing provided us with a very prompt visit during which the nature of our problem was explained clearly to us and the first steps which we would need to take in order to resolve the problem. There was no charge for this advice and service. We were most impressed by this and will certainly use them again.
oxford Posted on 19/09/2011 , work completed 19/09/2011
Which? Local Review
Customer Service
Quality
Value
Having picked out Bourne Plumbing, to replace my gas fired boiler, from Which Local recommendations, I was not disappointed. Anthony came on the agreed date and alloted time and set to removing my old boiler. With hardly a break, but numerous cups of tea, he worked from 8am until 7pm each day until the job was completed.Once finished everything was tidied up and the rubbish removed. The finished installation was more than satisfactory and I would have no hesitation in recommending him.
Silverdale2 Posted on 22/11/2011 , work completed 22/11/2011
Which? Local Review
Customer Service
Quality
Value
I've used Bourne plumbing twice and had excellent service on both occasions. I would definitely use this company again (it will be my first port of call) and would recommend them to other Which? subscribers living in the area. Top class job done both times by Anthony.
unahappyday Posted on 04/03/2013 , work completed 04/03/2013
Helpful, considerate, efficient.
Customer Service
Quality
Value
Anthony Sawczisk answered my call promptly and arrived next day. He explained the problem clearly and finished his work the same day and left everything clean and tidy. I was satisfied. My sons - more knowledgeable than me - inspected it and could find no faults. I am very happy to have found such a good plumber.
Gillian, London Posted on 21/01/2015 , work completed 21/01/2015
XXXXX-5-star, excellent.
Customer Service
Quality
Value
Quick, efficient, great job.
Manley, Middlesex Posted on 23/01/2015 , work completed 23/01/2015
Immediate fix with great service and quality
Customer Service
Quality
Value
I phoned in the morning about our bath tap leak and Anthony showed up promptly a few hours later even though it wasn't an emergency. He was very professional and did a quality job. We are so happy that we now have a dependable plumber we can call.
2011-05-26 20:28:15.187 Posted on 07/09/2015 , work completed 07/09/2015
Very well job done. prompt & friendly
Customer Service
Quality
Value
Very professional, efficient, clean and tidy. My leaking toilet wad dealt with quickly. I won't hesitate to recommend Tony to all my friends.
Lolita, London Posted on 11/07/2015 , work completed 11/07/2015
Prompt response, excellent work and good value
Customer Service
Quality
Value
Anthony replaced a faulty ball float valve in my cold water tank. He arrived on time, worked quickly and I was delighted with his work. Price very reasonable too. What more can you ask for? The service Anthony provides is excellent and I shall be using him again in the future.
Robin Swaine Posted on 26/08/2015 , work completed 26/08/2015
So efficient
Customer Service
Quality
Value
Tony turned up on time, he was polite and courteous. His work was excellent and he left the house in a clean and tidy state after he had finished. I'm really happy with his work and would have no hesitation in recommending him.
abarnes Posted on 01/10/2015 , work completed 01/10/2015
Anthony at Bourne Plumbing
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but in my opinion the latter have only made piecemeal repairs yet charged us what I feel is a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
2010-01-10 19:00:07.637 Posted on 11/01/2016 , work completed 11/01/2016
Always reliable and considerate
Customer Service
Quality
Value
My father found Tony initially. He is a civil engineer and has very high requirements for the standard of work in his home. He used Tony and recommended him to me. I have been using Tony since for plumbing jobs at my flat for about 25 years. I no longer live in Ealing and the flat is rented out. It is very reassuring to know that if the tenants tell me something needs doing, I can know that he will go in and do it to a good standard without my having to come and check the work. I live some distance away and having to check other workmen's efforts means a journey to London. The tenants are always pleased at the promptness of the service, and Tony sends me all the Landlord's certification that I need for my records. It has made renting the flat out so much easier over these years. I don't know what I would have done if I had not known about Tony.
JuliaJ Posted on 16/02/2016 , work completed 16/02/2016
Reliable Plumbing
Customer Service
Quality
Value
He fixed a leak and blockage in the kitchen within 1.5 hours. Throughout his work, he was very efficient and friendly. He sorted out everything by himself including parking, covering up the floor and cleaning afterwards. He gave me some useful suggestions as well. He quickly responded my initial call and showed up in 2 days on time. I strongly recommend this very professional service.
dorayaki Posted on 20/04/2016 , work completed 20/04/2016
Professional - Will not disappoint!
Customer Service
Quality
Value
Needed a new hob installed quite urgently to do some catering, called Anthony from Bourne at a busy time just before the bank holiday; called a few other contractors from the same site also. However, choose Anthony because he was very knowledgably and courteous on the phone. I did call at an extremelly busy time, however he promised to come first thing, which he did because I needed it urgently. His work was so clean, the way in which he carried out the job, the neatest copper work I have ever seen, he cleaned up at every stage. Very impressed with his professionalism, he definately knows his stuff, shows in his work and worth every penny; compared to other contacted contractors very cost competitive. Had no cleaning up to do for a change after works carried out, also should mention that he did make a 2nd visit on the same day because the hole for my hob had not been prepared by my husband and he came back later to fit my hob, which hd did not have to, and he did not charge me for 2 call out fees. So happy with the job.
elvira warner Posted on 03/06/2016 , work completed 03/06/2016
W?Local Review
Customer Service
Quality
Value
Anthony did a boiler service a couple years back and I managed to book him in for another service and to look at a toilet cistern issue. Whilst his schedule is busy (book in advance!) he arrived promptly and after an initial assessment we came to the conclusion that the boiler needed replacing. My schedule is generally quite tight and we agreed to expedite the work with Anthony dropping off a written quote a day or so later and arrived the Monday morning promptly. His work is very neat, professional, precise and I can honestly say that he was quite productive too (solid working to get the job done in a day). I am quite chuffed at my new Veissman boiler (immense improvement on the noisy Baxi I had) and the cistern was replaced swiftly too. Anthony returned today to complete the commissioning of the boiler so all is now ready. Will defintely use again - very professional and punctual. In terms of price / value - the boiler replacement was in the ballpark of what this sort of stuff generally costs but the work is of high quality and Anthony also took care of some other minor issues whilst getting the boiler replaced.
Which? Trusted Traders Consumer Posted on 26/05/2015 , work completed 26/05/2015
Efficient, friendly and value for money
Customer Service
Quality
Value
I have used Bourne a couple of times and do not plan to look anywhere else for boiler servicing in the future. After problems with my old boiler, which needed replacing, Antony recommended a Viessmann boiler, which he installed the next day. Antony is polite and trustworthy and although replacing a boiler is never going to be cheap, I was left feeling that I had got excellent value for money.
Phill34 Posted on 29/06/2016 , work completed 29/06/2016
Which? Local Review
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but the latter have only made piecemeal repairs yet charged us a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
chuongthao Posted on 11/01/2016 , work completed 11/01/2016
Excellent and professional
Customer Service
Quality
Value
Anthony was an excellent plumber who resolved a long term drainage problem in our bathroom. His knowledge and workmanship resolved this issue and his positive and patient approach helped us in this stressful time.
Gerard, London Posted on 19/05/2016 , work completed 19/05/2016
Hot water at last
Customer Service
Quality
Value
Much needed alterations to a poorly installed, unvented cylinder. Clean, tidy, very good work. Highly recommended. Many thanks Anthony.
Christine, London Posted on 05/12/2016 , work completed 05/12/2016
Finally found a plumber I can trust to do the job
Customer Service
Quality
Value
Right from booking a time everything went smoothly. The job was completed quickly after everything was explained. The area was left clean and tidy by the friendly plumber. I would definitely book again.
peterpamos Posted on 17/04/2017 , work completed 17/04/2017
Experienced & efficient tradesman
Customer Service
Quality
Value
Anthony turned up on time for the booking. Unfortunately (for him) it took ages to sort our boiler, but he did so efficiently and professionally and it's now working well. Very clean & tidy worker. I recommend him most highly and will definitely use again for any plumbing or boiler issues.
Ealing Resident Posted on 04/05/2017 , work completed 04/05/2017
Highly Reccomended.
Customer Service
Quality
Value
Full plumbing and heating instalation of renovated home plus extension including new Viessmann boiler, under floor heating in living room and bathrooms. Great work, thorough and efficient. Couldn't be more pleased.
MelvinS Posted on 26/10/2017 , work completed 26/10/2017
Prompt, Professional and Friendly
Customer Service
Quality
Value
Anthony arrived on time, as promised, protected an expensive work surface (without being asked to) completed the replacement of the cartridges swiftly without fuss. He inspires confidence and I wouldn't hesitate to have him tackle more complex work
2011-07-27 15:57:36.423 Posted on 07/03/2017 , work completed 07/03/2017
Excellent Service
Customer Service
Quality
Value
Tony goes above and beyond to solve problems that other plumbers do not want to tackle. He has solved numerous difficult problems in blocks of flats with a 1930's communal heating system. He does not let a difficult situation beat him. I would highly recommend Tony to anyone requiring a heating and plumbing service. I can't praise him enough regarding his quality of work.
Lorraine P Posted on 20/11/2017 , work completed 20/11/2017
Great Service
Customer Service
Quality
Value
I discovered a gas leak one evening at 6pm and my gas supply had to be shut off, leaving me without heating or hot water. Bourne Plumbing and Heating was recommended to me. I rang and got Tony, who to my great relief, was able to come first thing the next morning. He gave me advice about the necessary repair, but for my own peace of mind, I asked him to install a new gas supply pipe from meter to boiler. Tony had all the necessary materials on the van and completed the work within a few hours. He was fast, efficient, clean and tidy in my home. He explained what he was doing and why, reassuring me all safety checks had been done. I have no hesitation in recommending Bourne Plumbing and Heating.
Customer in Greater London Posted on 20/06/2019 , work completed 24/05/2019
New heating system - Highly recommend.
Customer Service
Quality
Value
We had been recommended Anthony and contacted him to fit a new heating system and install a Viessmann boiler as part of our house renovation. We were really impressed with his work and his high standards. Helpfully, he was also available during and after the work, in the evenings and at weekends, with any questions or queries we had. Would highly recommend.
Customer in Greater London Posted on 28/10/2019 , work completed 31/07/2019
Can’t recommend highly enough
Customer Service
Quality
Value
Had a recommendation from a friend when we were looking for someone to re-jig our bathroom quickly as my husband had been diagnosed with cancer -and was not disappointed. He created a fantastic walk in shower for us which is a joy to use. I will certainly use his services again. Professional and a pleasure to have working in the house.
Customer in Greater London Posted on 02/07/2020 , work completed 19/06/2020
Highly recommended
Customer Service
Quality
Value
Highly reliable and trustworthy professional. Unlike many other tradesmen Anthony will answer your call and give immediate advice. He refurbished our Gas CH after our boiler was condemned with an excellent and efficient service.
Customer in Greater London Posted on 04/04/2019 , work completed 04/04/2019
Great work
Customer Service
Quality
Value
Very competent and professional - replaced thermostat and valves in central heating/hot water systems. Knowledgeable, reliable and prompt.
Customer in Greater London Posted on 07/04/2019 , work completed 05/04/2019
Brilliant job!
Customer Service
Quality
Value
We have used the services of the above for many years, first in Ealing and even though we have moved to Richmond. He is always prepared to help with any heating & plumbing problems. Mr Bourne is very obliging & friendly, and always impressed us with the way he is, so tidy and clean. Top class service!
Michael George, Surrey Posted on 05/02/2018 , work completed 05/02/2018