Endorsed by Which?

Bourne Plumbing & Heating

4.9

627 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
627 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Which? Local Review
Customer Service
Quality
Value
Highly recommended fast efficient service, our boiler broke down at 5pm on Saturday night. Anthony arrived in half an hour identified the problem quickly, He sourced the parts needed first thing Monday morning when he returned and fixed it. He even lent us some blow heaters to keep our family warm. will definitely use him again
Taragh Posted on 20/12/2012 , work completed 20/12/2012
Which? Local Review
Customer Service
Quality
Value
Very good service from Tony, arrived within the hour, and made a fast professional job repairing a serious leak in the toilet
cbspeed Posted on 14/04/2010 , work completed 14/04/2010
Which? Local Review
Customer Service
Quality
Value
I've used Bourne plumbing twice and had excellent service on both occasions. I would definitely use this company again (it will be my first port of call) and would recommend them to other Which? subscribers living in the area. Top class job done both times by Anthony.
unahappyday Posted on 04/03/2013 , work completed 04/03/2013
Which? Local Review
Customer Service
Quality
Value
We used Bourne Plumbing & Heating twice in the last three months. We found Tony very good and thorough and would certainly use him again - not cheap but worth it.
speldhurst Posted on 24/08/2011 , work completed 24/08/2011
Which? Local Review
Customer Service
Quality
Value
Very fast, efficient service from Mr Bourne. He was with us with 45 minutes and sorted out an issue with our boiler as well as giving us advice on future issues we may experience with it.
Ellen_W Posted on 10/09/2014 , work completed 10/09/2014
Which? Local Review
Customer Service
Quality
Value
Anthony from Bourne Plumbing replaced my geriatric boiler and separate water heater with a new combi. The minute he submitted a quote I knew I was in the hands of a true professional - his quote was thorough, clear, efficient and articulate. The job took a day and a half with minimum disruption to me, the flat was always left clean, he showed up when he said he was going to show up, he's even mastered the art of email which is more than I can say for some other tradesmen I've had to deal with! I'd thoroughly recommend him for any of your heating installations.
rjneb2 Posted on 15/10/2010 , work completed 15/10/2010
Which? Local Review
Customer Service
Quality
Value
Very professional and reliable service. Plumbing problem was diagnosed quickly and fixed at a reasobale cost. Bourne Plumbing is now on my emergency contact list in case I have a future need for a plumber.
SSP Posted on 09/11/2010 , work completed 09/11/2010
Which? Local Review
Customer Service
Quality
Value
Can only confirm everything reported in the above recommendations - Tony Bourne offers a great service. He's very professional, courteous, hard working and offers good advice. When our 15+ years old boiler died he even lent us a number of heaters to keep us going. He installed a Viessen replacement boiler and carried out a system flush - our heating and hot water now seem to work much better than before. Wouldn't hesitate to recommend him.
Hamowe Posted on 17/02/2011 , work completed 17/02/2011
Which? Local Review
Customer Service
Quality
Value
We needed a new toliet pan and Cistern installed, and once again we asked Tony to do the work, as we had used his services on installing a new central heating system. As on previous jobs, Tony was very professional and efficient, and totally reliable. We will be using his services again for future works, and would throughly recommend him.
stevenc Posted on 10/03/2011 , work completed 10/03/2011
Which? Local Review
Customer Service
Quality
Value
Tony came round to fix an old tap that had seized up. I had had another plumber round the previous week to do the same job and it had gone again after just a couple of days. Tony has got it working perfectly again and I would not hesitate to recommend his efficient and prompt service. I will certainly be using him again in the future.
Peter, Cheadle Posted on 23/03/2011 , work completed 23/03/2011
Which? Local Review
Customer Service
Quality
Value
This firm installed a new boiler. The owner Mr Sawzuck did the work. He did so on time and for the price agreed. Apart from a few teething troubles which he sorted out immediately the boiler has worked well and we are pleased with it and the gas savings. In addition to this work Mr Sawzuck came out at short notice to sort out a problem we had with a stop cock fitted by another plumber. We are pleased with the professional and reliable service this firm has provided and can recommend them.
michaelsarmi Posted on 30/01/2014 , work completed 30/01/2014
Which? Local Review
Customer Service
Quality
Value
Tony fixed our toilet cistern. Whilst doing it, he fixed two other problems with the toilet and only charged an extra £10. He made sure that he left the bathroom as clean as it was when he arrived. Overall an excellent job and we're going to have him back to install a new kitchen sink tap.
sggad Posted on 10/07/2010 , work completed 10/07/2010
Which? Local Review
Customer Service
Quality
Value
Anthony installed a new boiler and radiators as well as removing the old boiler and radiators. The quote he provided was extremely detailed and professional and there were no hidden extras when we got the final bill. His workmanship was excellent, he turned up when he said he would and was extremely tidy, at the ned of each day you would not have known he had been there. His advice was very helpfull, he completed the job on time and we could not be happier with the work done. We were so impressed that we have asked him to provide a quote for a new bathroom.
Sally63 Posted on 05/04/2014 , work completed 05/04/2014
Which? Local Review
Customer Service
Quality
Value
had a problem with washing machine.within 15 minutes arrived and shortly after problem solved.mightily impressed and will definitely use again.
frankealing Posted on 22/07/2010 , work completed 22/07/2010
Which? Local Review
Customer Service
Quality
Value
Anthony repaired our central heating system, fixed the toilet and fitted new kitchen taps, he worked efficiently, tidied up afterwards and was to time. I recommend him.
Al E J Good Posted on 15/10/2011 , work completed 15/10/2011
Which? Local Review
Customer Service
Quality
Value
Tony is a star. I needed my boiler moving floors & replacing. Tony was one of a number of people I discussed the job with. Although he was not the cheapest he listened to what I wanted, presented me with a couple of options and make a recommendation. He started the job when agreed and kept me in the loop with regards to his progress on a daily basis. When leaving for the day he made the place in which he was working safe and cleaned up all the mess made. He is a professional and an all round nice person. I highly recommend him.
KimmeB Posted on 01/01/2012 , work completed 01/01/2012
Which? Local Review
Customer Service
Quality
Value
As I work full time I needed a good and efficient plumber to come at short notice at a time to suit me. Anthony came and did the work immediately and I am well satisfied with his work
pathetic Posted on 14/11/2010 , work completed 14/11/2010
Which? Local Review
Customer Service
Quality
Value
I found Tony through the Which? local and Gas safe web sites. He had a significant number of positive recommendations on the Which? website so I contacted him and arranged for him to call. He turned up on time and identified my heating and plumbing problems. A few days latter I received a detailed and type-written quote. After discussing the quote I arranged for him to carry out the work, which included replacing the boiler with a Viessman boiler with a 5 year guarantee, power flushing the system and installing a Magna Clean unit. He arrived as agreed and carried out the work in a professional manner leaving the house clean and tidy. I will definitely employ him again and recommend him to others.
rontaylor57 Posted on 21/11/2010 , work completed 21/11/2010
Which? Local Review
Customer Service
Quality
Value
The plumber replaced the taps on the bath. He did an excellent job. We would definitely recommend him. He gave us an appointment within 24 hours of calling, and he arrived on time.
Ealing UK Posted on 01/12/2010 , work completed 01/12/2010
Emergency Boiler Repair
Customer Service
Quality
Value
I would highly recommend Anthony at Bourne Plumbing & Heating. He was extremely knowledgable and managed to solve the issues we had with our old and inherited boiler quickly. Several other plumbers had been unable to help us. Due to an imminent renovation I needed someone who could work with the existing system. Anthony quickly diagnosed the problem and offered me a range of solutions and costs, which would get the boiler working again. We required several new parts which he located within the morning and replaced. I was extremely impressed, I would have no hesitation in recommending him highly.
CMR403804716 Posted on 19/05/2015 , work completed 19/05/2015
Excellent professional service
Customer Service
Quality
Value
Used Bourne Plumbing to replace all my radiator thermostatic valves. They did a thoroughly professional job quickly and efficiently. Several unforeseen issues with the old system were encountered all of which were fixed as a matter of course without any fuss
Antony, London Posted on 10/02/2015 , work completed 10/02/2015
Excellent workmanship, highly skilled & friendly!
Customer Service
Quality
Value
Tony literally rescued my kitchen from a clogged pipe and poorly running drain affecting the sink, waste disposal and dishwasher. Fantastic, reliable service just when I needed it. Tony really cares about the job at hand and went the extra mile to make sure the supporting pipework was also fit for purpose. I wouldn't hesitate to recommend Bourne Plumbing to others - superb quality of workmanship and really friendly service in one.
kimderuiter Posted on 07/10/2015 , work completed 07/10/2015
Anthony at Bourne Plumbing
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but in my opinion the latter have only made piecemeal repairs yet charged us what I feel is a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
2010-01-10 19:00:07.637 Posted on 11/01/2016 , work completed 11/01/2016
Excellent
Customer Service
Quality
Value
Replied quickly and arrived promptly. Fixed the problem and also offered useful advice. Highly recommended.
Burges Posted on 18/02/2016 , work completed 18/02/2016
W?Local Review
Customer Service
Quality
Value
We have found Anthony in Which Local website and contacted him as we had a problem of our old boiler kept stopping working. He had come at our earliest convenience and pointed out the problem immediately and fixed it. He is very professional. We would like to contact him again when we purchase the new boiler and install it.
Which? Trusted Traders Consumer Posted on 23/07/2015 , work completed 23/07/2015
W?Local Review
Customer Service
Quality
Value
Anthony did a boiler service a couple years back and I managed to book him in for another service and to look at a toilet cistern issue. Whilst his schedule is busy (book in advance!) he arrived promptly and after an initial assessment we came to the conclusion that the boiler needed replacing. My schedule is generally quite tight and we agreed to expedite the work with Anthony dropping off a written quote a day or so later and arrived the Monday morning promptly. His work is very neat, professional, precise and I can honestly say that he was quite productive too (solid working to get the job done in a day). I am quite chuffed at my new Veissman boiler (immense improvement on the noisy Baxi I had) and the cistern was replaced swiftly too. Anthony returned today to complete the commissioning of the boiler so all is now ready. Will defintely use again - very professional and punctual. In terms of price / value - the boiler replacement was in the ballpark of what this sort of stuff generally costs but the work is of high quality and Anthony also took care of some other minor issues whilst getting the boiler replaced.
Which? Trusted Traders Consumer Posted on 26/05/2015 , work completed 26/05/2015
W?Local Review
Customer Service
Quality
Value
Anthony has just installed a new boiler for us. We found him to be very professional, friendly, excellent service, neat & tidy, very informative and did a great job. He explained everything very well. We are very happy with the work he did.
Which? Trusted Traders Consumer Posted on 21/04/2015 , work completed 21/04/2015
W?Local Review
Customer Service
Quality
Value
We needed aour bathroom sink tap fixed, phoned Anthony in the morning and he came that afternoon to rectify the fault. Very prompt service and friendly. We will use his service again.
Which? Trusted Traders Consumer Posted on 09/04/2015 , work completed 09/04/2015
Dripping Cold Mains Tap
Customer Service
Quality
Value
Anthony very efficiently and speedily replaced my very old tap and stopped the dripping. Will definitely use him again and recommend him to my friends
2011-06-27 13:52:18.023 Posted on 02/08/2016 , work completed 02/08/2016
Prompt and professional
Customer Service
Quality
Value
Work carried out in a careful and efficient manner. Sorted out my water emergency and helped prevent a gas disaster! I would certainly use Mr. Sawczuk again.
Peter, London Posted on 01/06/2016 , work completed 01/06/2016
Excellent and professional
Customer Service
Quality
Value
Anthony was an excellent plumber who resolved a long term drainage problem in our bathroom. His knowledge and workmanship resolved this issue and his positive and patient approach helped us in this stressful time.
Gerard, London Posted on 19/05/2016 , work completed 19/05/2016
Prompt & professional
Customer Service
Quality
Value
No sooner called, they came.
Philip, London Posted on 21/02/2016 , work completed 21/02/2016
Great job
Customer Service
Quality
Value
Mr Sawczuk was able to come to us quickly, did a great job. Left no mess and the charge was very reasonable and he is a friendly chap.
Slavica, London Posted on 02/12/2016 , work completed 02/12/2016
New boiler
Customer Service
Quality
Value
Our old boiler finally died at New Year during the coldest week of the winter. Anthony came around within an hour of my phone call, recommended replacing the old boiler with a Viessmann and then rearranged his work so that he could install it as soon as possible, knowing how miserable it was for us with no heating or hot water. We were extremely grateful and are very happy with the new boiler. We would always call on Anthony for any plumbing/heating work and would happily recommend him to anyone.
Trudy B Posted on 17/01/2017 , work completed 17/01/2017
Very pleased
Having called out Mr Bourne to sort out a large leak in the bathroom. He was prompt and efficient and I would have no hesitation in calling him again.
J Scott Posted on 14/03/2017 (Reviewer did not use service)
Efficient and friendly
Customer Service
Quality
Value
Arrived within 2 hours of contacting him. Very friendly and quick to sort out the problem without charging the earth. My friend used him too and had the same experience. I would recommend without hesitation.
Sian Vasey Posted on 26/03/2017 , work completed 26/03/2017
Highly professional & efficient plumbing services
Customer Service
Quality
Value
I engaged Bourne Plumbing & Heating to remove my old boiler and associated plumbing and to install a Viessmann Vitodens 100-W combi boiler and carry out a system upgrade and power flush. Anthony had recommended Viessmann and I have been very impressed with the quality of the equipment. Bourne Plumbing provide a very professional service at a competitive price. The work was carried out efficiently and on time. Anthony provides a courteous and tidy service. I have no hesitation in recommending him.
JohnMW Posted on 31/05/2017 , work completed 31/05/2017
Good experience
Customer Service
Quality
Value
Central heating system was overhauled & power flushed,boiler serviced. The trader arrived on time & the standard of workmanship high.
Which? Trusted Traders Consumer Posted on 18/08/2017 , work completed 18/08/2017
Very satisfied
Customer Service
Quality
Value
Anthony installed a new set of basin taps and replaced the existing pipework with 15mm flexi connections. He cleaned out the existing blockage and fitted a new click-clack basin waste and sealed it. He also supplied and fitted a new 35mm basin trap which he connected to the existing waste pipe. The work was carried out promptly and efficiently. Anthony is friendly and he gets on with things. He makes sure not to leave any mess and also explains what he is doing and he showed me how the new taps and plug worked. He is easy to contact and keep in touch with and he also came to my property at the agreed time. He has carried work out before at my home and it was also done to a high standard. I am very satisfied with his work and attention to detail and would not hesitate to use him again and to recommend him to others.
Which? Trusted Traders Consumer Posted on 22/01/2018 , work completed 22/01/2018
Experienced qualified plumber who takes pride in his work
Customer Service
Quality
Value
Bourne Plumbing replaced leaking kitchen tap. Delighted with the work and approach from start to finish. Reasonably priced and great 5-star service. Polite, professional, qualified, experienced plumber who takes pride in his work.
Which? Trusted Traders Consumer Posted on 07/02/2018 , work completed 07/02/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 19/01/2018 , work completed 19/01/2018
Excellent, prompt, reliable service.
Customer Service
Quality
Value
New mixer sink tap fitted in the kitchen
Which? Trusted Traders Consumer Posted on 06/02/2018 , work completed 06/02/2018
Leaking sink sorted
Customer Service
Quality
Value
Prompt attention and all sorted within an hour - fantastic.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Bourne Plumbing and Heating
Customer Service
Quality
Value
Viessmann boiler fitted. Excellent service provided
Which? Trusted Traders Consumer Posted on 04/04/2018 , work completed 04/04/2018
Highly recommend Bourne Plumbing and Heating
Customer Service
Quality
Value
My toilet was leaking and needed to be completely removed from the wall to fix. Anthony did an excellent job of removing it, fixing the leak and fitting it back into position securely. This was a big job that took several hours. I'm very happy with his work and he left everything clean when he left. I'm happy to recommend Bourne Plumbing and Heating to everyone. I have used them before and they are always reliable, do excellent work and charge fairly. You can call them out with confidence to know the work will be carried out to a very high standard for an excellent price.
Which? Trusted Traders Consumer Posted on 30/08/2018 , work completed 30/08/2018
Great work by Bourne Heating
Customer Service
Quality
Value
I am happy to add my recommendation to those already posted here. I had a problem with my central heating - cold radiators despite the boiler and pump appearing to work properly. This issue baffled Putney Plumbers and Swale Heating both of which made multiple visits with at least 7 different plumbers all of whom failed to fix the problem despite two changes of pump and a power flush. I contacted Anthony of Bourne Heating whose name I got from Which Trusted Traders. He recommended reconfiguration of the pipework around the pump and hot water cylinder and immediately discovered a complete blockage in one of the pipes. The pump had been trying to force water through a blocked pipe - thats why they were wearing out and having to be replaced. Once Anthony had fitted new pipework and a new pump the central heating was as good as new. He returned a fortnight later to do a proper power flush the earlier one by Putney Plumbers did nothing at all. He also did a couple of other plumbing jobs while he was here - new outside tap and replacement ballcock on cold tank. The bill for all this work was close to 2000 but this was proportionate to the materials used and time taken. I had previously paid out similar amounts for work which failed to solve the problem. I would be happy to use Anthony again and recommend him highly.
Peter, Which Reviewer Posted on 16/10/2018 , work completed 16/10/2018
Installation of new boiler
Customer Service
Quality
Value
Installation of new Weismann which was carried out efficiently and explained throughout the whole operation by Anthony. The work was completed according to schedule and within the budget. Throughout the period of work, Anthony’s approach was professional, friendly and obliging with any queries we had. We are very satisfied with the installation of the boiler and the efficient function of it. We would recommend Bourne Plumbing for successful plumbing work.
Customer in Greater London Posted on 28/03/2019 , work completed 28/03/2019
Prompt, reliable and professional
Customer Service
Quality
Value
Very happy with the prompt and efficient service from Anthony. After my old boiler failed, he installed a new Viessmann boiler within 24 hours with no fuss, clearing-up after the work. Returned a few days later to power-flush the system. I got the impression of a thoroughly professional, diligent and effective worker - please keep him topped-up with cups of tea! I'm happy to recommend Bourne Plumbing and Heating.
Rob C Posted on 10/12/2018 , work completed 10/12/2018
Our go-to plumber!
Customer Service
Quality
Value
We have used Tony at Bourne Plumbing over the last 13 years. He is reliable, honest and gets the job done correctly the first time, every time.
Sixpackchick Posted on 15/11/2018 , work completed 15/11/2018
Excellent in every respect
Customer Service
Quality
Value
Anthony and his team were marvellous, put to rights an elderly ladies heating etc which 2 sets of so called plumbers had wreaked ! 10 out of 10 ! I own a care agency and will now be only using him for repairs in my Clients houses ! His team are great as well , needed a new ceiling due to water leaks and Anthony arranged repairs , if you want a Truly Trusted Plumber look no further than Bourne Plumbing
Customer in Greater London Posted on 13/02/2019 , work completed 08/02/2019