Bourne Plumbing & Heating

Anthony fitted a new Viessmann boiler. We also had a full power flush which was badly needed as our radiators are over 25 years old. This was done two weeks after the original work of installing the boiler and treating the radiators. As he worked other problems came to light and options were discussed and agreed. He repaired the outside brickwork to a high standard and cleared up after each days work. Anthony was professional and explained what he was doing in an easy way for us to understand. He keeps up to date with new ideas and advances in his profession.

Anthony is a consummate professional. He was punctual, courteous and extremely knowledgeable in his field and very quickly I knew that I was in a safe pair of hands. He gave sound advice and I felt very comfortable knowing that the job to our bathroom would be done to a high standard and his skills did not disappoint. Thanks Anthony, it was a pleasure to meet you and we would not hesitate to use you again. As key workers we've used other tradespeople and have been messed about, which is not what you need during these challenging Covid times. It's a relief to have found you, you willingly showed good Covid secure practices and went the extra mile to talk to us about plumbing options available. This company has traditional old fashioned values. Bourne Plumbing were clear, honest and reliable - a rare quality in any profession these days. Thanks for helping us! P.s. It would have been good to know from the outset there would have been an additional cost for PPE.

Our kitchen tap had come loose. Another plumber had fixed it, but it came loose again. He tightened it up again. It came loose again. He said it needed a carpenter and sent another estimate. The work required was not easy given the position of the tap and the nature of the kitchen worktops. Essentially it required working under the worktop to cut out some existing wood and replace it with a structure that would hold the tap properly going forward. It would be far better if the problem had been identified from the start. Also why did we have to pay for it not to be fixed and then pay the same company again to do it properly? Therefore we contacted Bourne Plumbing and Heating (strongly recommended from a neighbour). They came when they said they would, identified the problem and spent two hours fixing it. The work was neat and the space left clean. It is four days later. The tap is currently fine and I assume it will continue to be given my neighbour's recommendation. It is a good thing to be able to call in someone and know that a problem will be fixed properly. On ratings below: service I am confident on. Quality: I can't see the work and four days in I have no idea how to tell. The previous 'fix' was fine for a month. However my neighbour is very pernickety and is very pleased so I am happy going along with that. Value: I am no expert, but the price seemed reasonable and frankly I am quite happy to pay well for a job well done.

My toilet flush push button broke. I had a look and it's just not something I could fix myself as many parts needed removing / replacing in the cistern. I contacted 5 local plumbers and only Anthony from Bourne came back He came at the agreed time, went out of his way to find spare parts and fixed it. He also suggested to install stop valves to the water tanks, to avoid having to flush the whole tank next time round … Really happy with the service and will definitely use Bourne again and can recommend them.

I decided not to mess about when getting my boiler, radiators, hot water tank and other associated kit replaced but, instead, to use a Which Trusted Trader - so glad that I did. Anthony did everything in a timely, helpful and thorough manner, even coming out to sort out a minor problem with the water tank afterwards for no additional charge. Everything was completed on schedule, the house was left tidy and he provided a full folder of reference information - very impressive. Anthony only uses Viessmann boilers, which I believe are also recommended by Which? I know nothing about plumbing but the kit all looks great and the water is always nice and hot now. Definitely recommended.

Anthony did a great job! (I initially had a "Plumber" come around and misidentify an issue, fail to identify and fix the actually issue and then giving me enough "lingo" to convince me I needed a new boiler. They then came around installed the boiler very poorly and tried to steal parts I had paid for, leaving the boiler not installed correctly and in a way that was going to cause damage and be potentially dangerous if not fixed). Luckily, I found Anthony who was able to come around and check the install and identify issues that had to be addressed, he was very professional and handed me his business card initially which was reassuring and showed a great standard for business practices. He then come around and fixed the issues making the boiler safe. The install work he did was great, he added safety and control features not previously present and the pipework looked great. Anthony was very straight forward and clearly knows his craft. I would recommend Anthony to anyone that needs plumbing work. Having someone you can trust to do identify and carry out the needed work in your home and to do a great job is a huge relief. Thank you again.

I have used Tony for many years, he has always been professional, always does the right thing and meets his commitments. Tony installed a boiler and maintained it for many years, always servicing it as required. He has changed loads of taps in the property always supplying and fitting quality taps. Tony also removed an old water tank which required ceilings to be removed, plastered and a larger hatch to be fitting in the new ceiling. He managed all of this for us including the carpenter, plasterer and painter. If you are looking for someone who knows what to do, is professional, trustworthy and friendly, Tony is your man.

I have asked Tony to carry out work at my house before and each time he has been prompt, informative and efficient; I always know the work done will be professionally and without cutting any corners. Fixes have always been permanent and new installations properly considered and fairly priced. Definitely would recommend this plumber for any work, from small issues to large projects.

Excellent! Tony arrived on time, did a great job and was friendly throughout the job. My Megaflo is now behaving as it should after he fixed the issue. I'll be sure to book Tony in for a periodic service to ensure everything keeps on working smoothly. One of the best guys in the business!

This firm supplied and fitted a new gas fired wall hung central heating "ATAG" boiler covered by an 18 year warranty and completely overhauled my central heating system comprising sixteen radiators. This included replacement valves on all radiators and two motorised valves to control the direction of flow in the system. They also carried out a power flush of the system and magnetised filtering to remove minute metallic particles from the circulating fluid before finally adding inhibitor to the system. Anthony, the Principal of the firm, undertook this work and is very thorough. He is a pleasure to have working in one's home and I recommend him strongly to any householder who is contemplating a similar project.

Anthony has done several jobs for us - most recently checking out our boiler, fixing a leak and replacing faulty taps. Each time he arranged a visit quickly and rectified the problems. He is very straightforward, extremely helpful and highly professional. We would recommend him very highly indeed.

Tony of Bourne Plumbing and Heating replaced our old broken boiler, and upgraded our dated heating system. We now have a lovely warm home with our new boiler covered by 18 years warranty. Tony was great from first looking at the job to completion.

First class work, efficiently done, and reasonable priced. Gave excellent advice too - very experienced and knowledgeable.

Anthony was very quick to respond to my gas leak. Just before Christmas. I really appreciated that he sorted it there and then so I could continue with my plans for Christmas.

My experience with Bourne Plumbing and heating couldn't have been better. The process was easy, efficient and the job was completed quickly to a very high standard. Very pleased with the result and the experience.

We know Anthony from the time we were living in a rented flat in Ealing. We had a few drain blockages there and he had come to unblock them. Later when we moved to our home we had a similar drain block with our bathroom sink. Like previous instances, he unblocked it successfully. Recently we had a leak issue with the pipes underneath the kitchen sink. He replaced the pipes and the leak stopped. He also replaced a faulty washing machine inlet valve and replaced it with a new one. He is very professional, polite and helpful in examining and recommending different solutions to a problem. What impressed me the most about Anthony is his honesty. We had called him some months ago for some leak issues and he recommended us to try different ways to resolve the problems, for example, to get in touch with the company who did the job and ask them to replace the faulty part if it is within the warranty period and to pursue the contractor who did the faulty job and to be assertive with him to fix the issue. That was very nice of him to guide us in the right direction and not to take advantage of us. We really appreciate it.

I hired Anthony of Bourne Plumbing and Heating to install my new Viessmann central heating boiler. Anthony is my go-to plumber for any plumbing work, from minor maintenance to major installations such as this. The job was not straightforward as the new Viessmann boiler needed to be installed on an outside wall, unlike my previous 30 year old floor-standing model with a flue up the chimney. Water and gas pipes needed to be run through a wall to the new location. All this was done efficiently, with the minimum of fuss. Anthony works closely with Colin, a carpenter with decades of experience, who boxed in the exposed pipework, leaving an excellent cosmetic finish. He also created a custom-built cupboard to fill the void where the old boiler used to be. I recommend Bourne Plumbing and Heating for all your plumbing needs.

I found Anthony on Which? Trusted Traders when a leak under my bath needed to be fixed. He responded quickly, arrived on time and took care of everything efficiently. He repurposed part of an old tap so I didn't need to replace the set, saving me money. He also advised getting a botched radiator job fixed for free by the company responsible rather than me paying him to do it, which impressed me. Finally, I requested a separate invoice for the work covered by my home insurance, which he provided. The whole experience was reassuring and professional, which we all want when hiring tradespeople!

This was the second time that I have used Bourne Plumbing. The first occasion was May 2022 but I forgot to leave a review [apologies]. Last year involved a replacement flushing unit and replacement towel radiator heating element. This year also involved a replacement flushing unit. Anthony is reliable, efficient, courteous, works cleanly, orders spare parts as necessary and returns to complete works in as short a time as possible. He does not demand payment before work is started, and only sends an invoice via email with details of how to pay once work has been completed. His rates are reasonable. I have no hesitation in highly recommending Bourne Plumbing and will certainly use Anthony again for any work/problems in the future.

I think I’ve found a plumber I can trust. Based on his WHICH review, I booked Tony in for a couple of straight forward jobs (MegaFlow annual check and kitchen tap replacement) to check him out for a job I’ve been putting off, for far too long, for fear of consequences of the job going wrong and causing damage which would be extremely expensive to rectify. Long story short, he replaced the shower thermostatic cartridge, which was well and truly jammed, without causing any damage whatsoever to the fittings and surrounding tiles. Although he was confident he could do this job without damage, he did reassure me of the potential options. Relieved and happy customer!

We have used Tony at Bourne Plumbing a number of times. Most recently we had an ATAG boiler installed with an 18-year warranty. Tony has provided excellent service and high quality work. We would definitely recommend.

Tony Bourne is a first-rate plumber. He has installed a new boiler, two showers, a pump, and a kitchen waste disposal amongst other tasks for us over the years. He has also fixed bodged jobs left by others. He thinks very carefully about what the job entails and what fittings he will need, arrives with an impressive range of tools, and cleans up thoroughly before he leaves.

Anthony assessed the issues with my heating system, provided a quote, ordered the parts, and completed the job within a week. Fully satisfied with the speed and quality of the service. Highly recommend.