Endorsed by Which?

Bourne Plumbing & Heating

4.9

627 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
627 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Bourne Plumbing & Heating: excellent, skilful service
Customer Service
Quality
Value
Bourne Plumbing & Heating have carried out a number of projects for us, large and small, over many years. We have invariably found them to be technically skilful, utterly reliable and reasonably priced. The latest job was the replacement of our boiler. The work was carried out promptly, efficiently and we were very pleased with the outcome.
Which? Trusted Traders Consumer Posted on 24/03/2017 , work completed 24/03/2017
Highly Reccomended.
Customer Service
Quality
Value
Full plumbing and heating instalation of renovated home plus extension including new Viessmann boiler, under floor heating in living room and bathrooms. Great work, thorough and efficient. Couldn't be more pleased.
MelvinS Posted on 26/10/2017 , work completed 26/10/2017
Very helpful
Customer Service
Quality
Value
Anthony installed a replacement boiler for us in a tenanted property. The work was completed in good time and to the agreed quote, and he was happy to communicate directly with the tenants to arrange access etc. He also kept us well informed throughout the job.
Zoltan Posted on 26/10/2017 , work completed 26/10/2017
Excellent Service
Customer Service
Quality
Value
We needed a valve replacing for our central heating. Tony of Bourne Plumbing provided excellent professional service and we were very pleased with his work. We've used him before and will continue to use him in the future. We are happy to recommend him.
Denise Posted on 04/11/2017 , work completed 04/11/2017
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 25/01/2018 , work completed 25/01/2018
Very satisfied
Customer Service
Quality
Value
Anthony installed a new set of basin taps and replaced the existing pipework with 15mm flexi connections. He cleaned out the existing blockage and fitted a new click-clack basin waste and sealed it. He also supplied and fitted a new 35mm basin trap which he connected to the existing waste pipe. The work was carried out promptly and efficiently. Anthony is friendly and he gets on with things. He makes sure not to leave any mess and also explains what he is doing and he showed me how the new taps and plug worked. He is easy to contact and keep in touch with and he also came to my property at the agreed time. He has carried work out before at my home and it was also done to a high standard. I am very satisfied with his work and attention to detail and would not hesitate to use him again and to recommend him to others.
Which? Trusted Traders Consumer Posted on 24/01/2018 , work completed 24/01/2018
Highly recommended. Someone who really cares.
Customer Service
Quality
Value
I contacted Bourne Heating and Plumbing on a friend's recommendation to help get to the bottom of issues with my heating system that have been unresolved by others. Tony attended my property and assessed the situation thoroughly, noticing various issues that should have been spotted by others. He recommended replacing a pump, fitting a new pump in a new location and also raising the height of our cold water tank to improve pressure. The work was carried out promptly on time and on budget and Tony and his colleague left my home clean and tidy after every day. Tony might not be the cheapest plumber you will find but he does care about his work and have a high technical ability. He won't take shortcuts. I wish I'd found him sooner as his professionalism pays off in the long run!! Highly recommended!
JJF, SW1 Posted on 05/02/2018 , work completed 05/02/2018
Experienced qualified plumber who takes pride in his work
Customer Service
Quality
Value
Bourne Plumbing replaced leaking kitchen tap. Delighted with the work and approach from start to finish. Reasonably priced and great 5-star service. Polite, professional, qualified, experienced plumber who takes pride in his work.
Which? Trusted Traders Consumer Posted on 07/02/2018 , work completed 07/02/2018
Highly recommended. Someone who really cares.
Customer Service
Quality
Value
I contacted Bourne Heating and Plumbing on a friend's recommendation to help get to the bottom of issues with my heating system that have been unresolved by others. Tony attended my property and assessed the situation thoroughly, noticing various issues that should have been spotted by others. He recommended replacing a pump, fitting a new pump in a new location and also raising the height of our cold water tank to improve pressure. The work was carried out promptly on time and on budget and Tony and his colleague left my home clean and tidy after every day. Tony might not be the cheapest plumber you will find but he does care about his work and have a high technical ability. He won't take shortcuts. I wish I'd found him sooner as his professionalism pays off in the long run!! Highly recommended!
Which? Trusted Traders Consumer Posted on 05/02/2018 , work completed 05/02/2018
A plumber you can trust
Customer Service
Quality
Value
Anthony was very thorough in checking the cause of the problem replacing and checking the parts systematically. He was able to identify and resolve the problem in a few hours. He explained everything he did and also left the house clean and tidy. I wouldn't hesitate to recommend him to friends and family.
Which? Trusted Traders Consumer Posted on 08/01/2018 , work completed 08/01/2018
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018
Bourne plumbing and heating
Customer Service
Quality
Value
Anthony serviced our Viessmann boiler. He was able to attend on the same day that we contacted him and was pleasant and efficient in his work (which was also reasonably priced). We would definitely use him again for plumbing or gas work!
Which? Trusted Traders Consumer Posted on 16/04/2018 , work completed 16/04/2018
Another satisfied customer
Customer Service
Quality
Value
Replacement of Hot water/central heating boiler. It was a complex job adapting the old plumbing for the replacement boiler. Bourne Plumbing made an excellent job of the change over and the new equipment fits in well with the general design of the kitchen and is working well
peter, . Posted on 14/06/2018 , work completed 14/06/2018
Great work, came out quickly
Customer Service
Quality
Value
Anthony came over within hours of my calling him, identified the problem quickly (a leak at the base of the toilet) and fixed it straight away. Also gave good advice on other unrelated queries. I found him through Which and this directory has been very useful for tradesmen. I'd definitely use him again.
Customer in Greater London Posted on 24/01/2019 , work completed 09/01/2019
Excellent work
Customer Service
Quality
Value
New boiler fitted, and radiators cleaned and flushed and gas fire serviced
Coral Posted on 30/01/2019 , work completed 30/01/2019
A Great Plumber
Customer Service
Quality
Value
My boiler stopped working on one of the coldest days this year and I found Bourne Plumbing & Heating on Which Trusted Trader site. I telephoned at 8.30 am and Anthony came to inspect my 14 year old system at 9am and we discussed repairing or replacing. He promised to deliver a quote by the evening. Since I had no other means of heating he offered to purchase heaters of my choice and they arrived within the hour. A quote arrived that evening and I accepted next day and 2 working days later Anthony arrived with a Viessmann Vitodens 100 boiler, a Magna-Clean filtration unit and 12 thermostatic radiator valves plus dust sheets and a hoover. The work took 3 days plus a 1-day Power Flush during the next l4 days. There were no unforeseen extras and the work was carried out in a most efficient and professional manner and I would not hesitate to recommend Anthony.
Customer in Greater London Posted on 05/03/2019 , work completed 17/01/2019
Professional, diligent, conscientious service.
Customer Service
Quality
Value
Installation of new Viessmann combination boiler CH conventional and WarmUp wet underfloor systems
T&T, . Posted on 15/08/2018 , work completed 15/08/2018
The charge was reasonable and the customer service was excellent.
Customer Service
Quality
Value
My flat sprung a leak during the Bank Holiday. Bourne Plumbing came out and dealt with the issue extremely promptly much to our relief! I feel they went above and beyond what I would have expected - by addressing another issue that was also there. They were also very polite and professional from start to finish. The charge was reasonable and the customer service was excellent. I intend to use this service again for plumbing needs. Many thanks for an excellent job.
Customer in Greater London Posted on 28/04/2019 , work completed 19/04/2019
Lovely
Customer Service
Quality
Value
Excellent, leaves everything clean, lovely person, carries on working, doesnt stop,
Posted on 25/04/2019 , work completed 25/04/2019
Great Job
Customer Service
Quality
Value
Tony installed a new Viessmann boiler, new pump, new piping and power flushed the system through. Always turned up at time arranged and worked a full day. Proved to be extremely reliable and trustworthy - we were happy to trust him with keys when we weren't there. Also, left the house in a clean state every evening. Would unreservedly recommend.
Customer in Greater London Posted on 30/04/2019 , work completed 18/04/2017
Excellent service
Customer Service
Quality
Value
Anthony provided an annual service for the Viesseman boiler he installed last year. As always he was very efficient, punctual, clean and tidy and charged the agreed price. We always use Bourne Plumbing & Heating for all our plumbing needs and can thoroughly recommend them.
Customer in Greater London Posted on 28/10/2019 , work completed 07/08/2019
Excellent work highly recommended
Customer Service
Quality
Value
I found Anthony through the reviews on Which. I was having problems with my existing boiler which had been fitted some 14 years ago. He responded promptly to my request for a visit, after inspection it was clear the boiler needed to be replaced and suggested a Viessmann boiler. The replacement process went smoothly; the work was carried out in an efficient and professional manner. Very pleased with the outcome the boiler seems very efficient a great job. Highly recommended.
Customer in Greater London Posted on 12/11/2019 , work completed 04/11/2019
Good service, excellent work. Clean and quick.
Customer Service
Quality
Value
New Viessmann boiler installation. I have known Anthony for some years and he has always given good advice, and provided an excellent and fast service. He replaced my old boiler and fitted a new one in a very tight space. Worked hard and tidily, accomplishing the job in one day. Cleaned up afterwards, and the price was very agreeable. Delighted with the new boiler and after-service. My personal impression of Anthony is that he is honest, hard-working and very personable. Highly recommended!
Customer in Greater London Posted on 10/01/2020 , work completed 23/10/2019
Honest, reliable and efficient
Customer Service
Quality
Value
Very good, honest and reliable experienced company. Even in these difficult circumstances arrived on time, fully prepared to adhere to guidelines. Very neat big job completed and my flat left clean and tidy. Have used them for sometime and would happily recommend to anyone without any hesitation.
Customer in Greater London Posted on 24/04/2020 , work completed 20/04/2020
Kitchen plumbing
Customer Service
Quality
Value
Showed up exactly when he said he would to fix an on-going problem with plumbing in the kitchen. Diagnosed the problem immediately (the original plumbing was a mess of pipes going in all directions), had the spares in his van, and sorted it out to an excellent standard for a reasonable price. There have been no problems since and I am very satisfied. Furthermore, how nice to have a polite and courteous tradesman...
Customer in Greater London Posted on 29/06/2020 , work completed 10/04/2020
Efficient and quick
Customer Service
Quality
Value
Fixed faulty lavatory cistern cleanly, efficiently and quickly in spite of being supplied with a faulty replacement unit. Very fair price.
Richard in Greater London Posted on 11/09/2020 , work completed 09/09/2020
Professional
Customer Service
Quality
Value
Anthony fitted a new Viessmann boiler. We also had a full power flush which was badly needed as our radiators are over 25 years old. This was done two weeks after the original work of installing the boiler and treating the radiators. As he worked other problems came to light and options were discussed and agreed. He repaired the outside brickwork to a high standard and cleared up after each days work. Anthony was professional and explained what he was doing in an easy way for us to understand. He keeps up to date with new ideas and advances in his profession.
Customer in Greater London Posted on 19/10/2020 , work completed 10/10/2020
Very Reliable
Customer Service
Quality
Value
Responded very quickly and was able to come out at short notice. Very reliable and got the job done with no issues. Wore all the correct protective gear and kept me informed through the whole process. Would definitely recommend to friends and family.
Becky in Greater London Posted on 17/10/2020 , work completed 15/10/2020
Superb service of new boiler installation
Customer Service
Quality
Value
Anthony was able to start very quickly to deal with our 20 year old failing boiler. He was very considerate of our need to restore our heating system quickly and worked very hard to clear blocked pipes and restore function to radiators that had not worked properly for some time. This required a number of replacement parts and considerable unforeseeable extra work. I was kept advised of all the additional work required and approved all extra items when it was clear that they were needed. Although additional cost was incurred I believe that I received very good value for my money. I am now enjoying a warm house from a far more sophisticated system which will be self cleaning and regulating - very welcome with colder weather on the way. I have asked Anthony to provide the annual service of the Viessmann Boiler.
Customer in Greater London Posted on 24/11/2020 , work completed 23/11/2020
Very thorough and professional
Customer Service
Quality
Value
Moved into a new home, came across a few problems, and found Anthony (Bourne Plumbers) on Trusted Traders - and were glad we did. Anthony addressed our problems with the minimum of fuss and explained very clearly what needed doing. He was very thorough and professional. We would happily recommend him to others and will certainly use him again in future.
Customer in Greater London Posted on 07/01/2021 , work completed 06/01/2021
Repair to Vaillant Boiler
Customer Service
Quality
Value
Bourne Plumbing was recommended by a friend as my own plumber was not working due to Covid. Anthony Sawczuk visited twice. Initially managed to get boiler functioning but it failed the next morning. When contacted, he ordered the correct part and visited the following day and fitted. The boiler has worked ever since. The work was carried out to a professional standard. We were kept informed and were relieved Anthony maintained social distance, wore a mask and gloves and carried out the work efficiently with a high degree of cleanliness.
Customer in Bellevue Road, Ealing Posted on 13/02/2021 , work completed 28/01/2021
Knowledgeable and reliable
Customer Service
Quality
Value
This is the second time we have used Anthony's services and would definitely use him again. He mended our broken water tank and replaced a new pump. The work was done quickly, efficiently and at a reasonable price. Would recommend.
Mr and Mrs Martin in Greater London Posted on 10/04/2021 , work completed 08/04/2021
Replace megaflo unvented cylinder
Customer Service
Quality
Value
I called Anthony for the first time. He helped to replaced our Magaflo unvented hot water cylinder. He provided a professional neat service and definitely switch to him for annual boiler/central heating servicing and other plumbing works in my house.
Ada in Greater London Posted on 30/06/2021 , work completed 21/06/2021
Excellent service. Professional, efficient, friendly and responsive.
Customer Service
Quality
Value
My noisy plumbing problem was diagnosed and a new tap was fitted. The work was completed speedily and I am very happy with the result.
Customer in Greater London Posted on 22/12/2021 , work completed 14/12/2021
Problem concerning my gas boiler.
Customer Service
Quality
Value
Came straight away in the middle of December on hearing about my lack of heating. Diagnosed the problem and set about sorting it out. The communication system to my boiler needed changing and this was done efficiently and quickly. Electric heaters were left with me to make sure that I was not cold. These were left with me after he had finished in case the boiler played up again. It did not thankfully.
Judith in Greater London Posted on 08/02/2022 , work completed 15/12/2021
Plumbing perfection
Customer Service
Quality
Value
I cannot speak more highly of the top-notch work Anthony has done for us. Embarrassingly, we hadn't had our heating system serviced in the 7 years in which we've lived the house and with a few leaky radiators thanks to some overzealous carpet fitters, Anthony's expertise and knowledge was a god send! What I also loved was his ability to make our system even more optimal than it was with a few tweaks, then explaining in simple terms what he'd done. It's really been a fantastic service and I cannot recommend him highly enough.
Ricky in Greater London Posted on 01/04/2022 , work completed 01/04/2022
Efficient
Customer Service
Quality
Value
Bourne Plumbing came and repaired our toilet. Completed quickly and efficiently. Came quickly to repair. Trader was extremely helpful and very friendly.
Customer in Greater London Posted on 18/05/2022 , work completed 18/05/2022
New Bathroom
Customer Service
Quality
Value
Fantastic new bathroom created in my loft by Bourne Plumbing and Heating consisting of bath, shower, handbasin and WC plus all the necessary new pipework. All the work was carried out in a timely and professional manner. I am absolutely delighted with it and I cannot recommend him highly enough.
Customer in Greater London Posted on 07/07/2022 , work completed 27/05/2022
Efficient, friendly and great
Customer Service
Quality
Value
My experience with Bourne Plumbing and heating couldn't have been better. The process was easy, efficient and the job was completed quickly to a very high standard. Very pleased with the result and the experience.
Customer in Greater London Posted on 04/01/2023 , work completed 04/01/2023
Boiler installation and associated work carried out very professionally
Customer Service
Quality
Value
Anthony has recently installed a new Viessmann boiler for us which included providing extra pipework. At the same time he carried out an extensive power flush of our central heating system and has now replaced the thermostatic valves on our radiators. A great advantage of having a new Viessmann boiler is that it comes with a 12-year warranty. Installing and insulating the extra pipework was quite complicated as it involved working in a very tight space in our loft. Throughout this work Anthony arrived punctually at the agreed time and on the agreed date. He carried out the work meticulously and professionally, and covered any area susceptible to dirt with dustsheets that he brought with him. He took great care to ensure that no water dripped or leaked when he was working on the piping and carrying out the power flush. At each stage of the work he carefully explained what he would be doing next. At the end of the installation he cleared everything up and left the house neat and tidy and without any mess. We can highly recommend Anthony if you need a professional plumber who knows what he is doing, gets on with the job without any fuss, tidies everything up, and - more generally - will live up to your expectations.
Customer in Greater London Posted on 26/01/2023 , work completed 24/01/2023
Our "Go to" plumber
Customer Service
Quality
Value
Tony carried the annual boiler maintenance in this instance. He was efficient, polite and friendly. As always his work was to an excellent standard and he cleaned up afterwards. In the past he has solved minor plumbing problems and also carried out the boiler installation. No complaints, only praise.
Customer in Greater London Posted on 28/01/2023 , work completed 20/01/2023
Exceptional
Customer Service
Quality
Value
I found Anthony on Which? Trusted Traders when a leak under my bath needed to be fixed. He responded quickly, arrived on time and took care of everything efficiently. He repurposed part of an old tap so I didn't need to replace the set, saving me money. He also advised getting a botched radiator job fixed for free by the company responsible rather than me paying him to do it, which impressed me. Finally, I requested a separate invoice for the work covered by my home insurance, which he provided. The whole experience was reassuring and professional, which we all want when hiring tradespeople!
Customer in Greater London Posted on 31/08/2023 , work completed 30/08/2023
Fitting of toilet
Customer Service
Quality
Value
I hired Anthony to fit a replacement for my toilet. He came to see the existing unit. He advised me what type of toilet to get and quickly responded with a quote. Once I agreed to the quote and purchased a new toilet we arranged a time (within a few days) for him to carry out the fitting which he completed on schedule, to a high standard. I subsequently used his services to fix a leak which he responded to quickly and efficiently.
Customer in Greater London Posted on 15/12/2023 , work completed 04/12/2023
Boiler Service
Customer Service
Quality
Value
Tony arrived on time to service our viessmann boiler. he did very good job.I would defiantly recommend him. He is now my go to plumber.
Customer in Greater London Posted on 15/03/2024 , work completed 13/03/2024
A Plumber you can Trust
Customer Service
Quality
Value
How many times have you moaned about finding a tradesperson you can rely on? A neighbour strongly recommended Anthony Bourne having used him a number of times. I have used him twice now The first time was to fix a tap (someone else failed badly) and this time to replace a boiler. The boiler installed is a Viessmann with a twelve year guarantee. Extra work was needed given a leaking immersion heater, so the initial quote became irrelevant. The work is thorough, the sense of responsibility high, he turns up when he says he will, everything is completed and tidied up very neatly. All I could want: job defined, work done properly and no problems.
Customer in Greater London Posted on 28/04/2024 , work completed 11/04/2024
Excellent plumber and heating engineer
Customer Service
Quality
Value
I have been using Tony for several decades to do plumbing work in my own home, a rented property, and my father's house, all in the Ealing area. He has always been 100% reliable, performing high quality work for a reasonable price and giving good advice about what needed to be done. I wish all traders were so reliable and trustworthy! It is always a relief to be able to call him out and know that the job will be done quickly and well. He is reassuring and helpful with my tenants also. He reminds me when my annual boiler checks are due, which are a regulatory requirement. He recently fitted a new boiler in my father's house, and all the pipework was beautifully done. I have no hesitation in recommending him to anyone who needs a plumber or a heating engineer. As a landlord I have employed a lot of workmen to do various things and I can honestly say that he has always been the most reliable. I never have to worry about whether the work has been done properly.
Customer in Oxfordshire Posted on 27/08/2024 , work completed 22/08/2024
Bourne Plumbing & Heating
Customer Service
Quality
Value
All work carried out on my boiler and toilet carried out to a very high standard in a very efficient and professional manner. Solutions were found to problems encountered with options clearly explained and costed. I would strongly recommend.
Customer in Greater London Posted on 30/09/2024 , work completed 25/09/2024
Magnetic power flush - excellent job
Customer Service
Quality
Value
My Viessmann boiler (Vitodens 100-W Compact) had stopped working. After four central heating engineers failed to properly diagnose and resolve the problem, I contacted the Viessmann Company. Their engineer diagnosed a blocked heat exchanger and recommended a power flush. The Viessmann engineer put me in touch with Anthony Sawczuk from Bourne Plumbing. Anthony's magnetic power flush was highly effective - the boiler started working perfectly immediately after the flush, and a new heat exchanger was not needed. I could not be more grateful to Anthony and more in awe of his expertise.
Customer in Greater London Posted on 20/02/2025 , work completed 31/01/2025
Always Great
Customer Service
Quality
Value
Tony is so reliable and treats you as though yours is the only job he is working on. He goes out of his way to get to you as quickly as possible and then he is fast, efficient and thorough in getting the job done. I thoroughly reccommend him...
KingBarry Posted on 31/01/2014 , work completed 31/01/2014
Professional Plumbing & Heating Services
Customer Service
Quality
Value
Tony replaced an old boiler with a new Viessmann Boiler in October 2010. The boiler has worked efficiently and silently, as he said it would. Since then he has carried out an annual service of the boiler and completed other plumbing and heating jobs. On all occassions he has turned up on time and carried out a professional, clean and reliable job. I will continue to use his services in the future.
Thornhill Posted on 05/02/2014 , work completed 05/02/2014