Endorsed by Which?

Bourne Plumbing & Heating

4.9

632 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
632 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Which? Local Review
Customer Service
Quality
Value
This firm installed a new boiler. The owner Mr Sawzuck did the work. He did so on time and for the price agreed. Apart from a few teething troubles which he sorted out immediately the boiler has worked well and we are pleased with it and the gas savings. In addition to this work Mr Sawzuck came out at short notice to sort out a problem we had with a stop cock fitted by another plumber. We are pleased with the professional and reliable service this firm has provided and can recommend them.
michaelsarmi Posted on 30/01/2014 , work completed 30/01/2014
Which? Local Review
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Value
had a problem with washing machine.within 15 minutes arrived and shortly after problem solved.mightily impressed and will definitely use again.
frankealing Posted on 22/07/2010 , work completed 22/07/2010
Which? Local Review
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Value
Anthony has done a number of jobs at my flat (fixing a boiler, finding source of leaks, checking safety of flues, advising re gas cooker). Despite being in great demand, he has given support over the phone or turned up at short notice (and also come to pre-arranged appointments) and carried out the work efficiently and at a fair price. He's also very professional and pleasant. Would recommend him to anyone.
Mamab Posted on 30/07/2014 , work completed 30/07/2014
Which? Local Review
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Gave number to my daughter who had just moved into a new flat in Brentford and wanted her washing machine moved. Turned up on time and did a very good job for her, would recommend him to anyone.
john whitton Posted on 31/08/2010 , work completed 31/08/2010
Which? Local Review
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This firm came out immediately to fix a non-functioning radiator; the plumber was courteous, efficient and helpful, and not too expensive. Which Local really came into its own.
maxi mum Posted on 09/01/2015 , work completed 09/01/2015
Which? Local Review
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As I work full time I needed a good and efficient plumber to come at short notice at a time to suit me. Anthony came and did the work immediately and I am well satisfied with his work
pathetic Posted on 14/11/2010 , work completed 14/11/2010
Which? Local Review
Customer Service
Quality
Value
Tony Bourne and his colleague installed a new Viessmann boiler with a 5 year guarantee, to replace an old and faulty boiler. A new kitchen is being installed and all Gas and Water pipework and Drainage needed to be Re-routed. Removal of all redundant pipe work and loft tanks. Tony and Co conducted themselves in a most professional and courteous manner at all times. A high degree of skill and competency was displayed throughout. They turned up on time as promised. We were most impressed with his service. We will be using Tony again when we have our Bathroom renovated in the new year.
stevenc Posted on 16/11/2010 , work completed 16/11/2010
Which? Local Review
Customer Service
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Called Tony late afternoon and he was fixing my leak 4 hours later, in less than 30 minutes it was all fixed. Highly recommend. Good value, fast and clean.
Juanapilar Posted on 14/02/2011 , work completed 14/02/2011
Which? Local Review
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Value
Tony is a star. I needed my boiler moving floors & replacing. Tony was one of a number of people I discussed the job with. Although he was not the cheapest he listened to what I wanted, presented me with a couple of options and make a recommendation. He started the job when agreed and kept me in the loop with regards to his progress on a daily basis. When leaving for the day he made the place in which he was working safe and cleaned up all the mess made. He is a professional and an all round nice person. I highly recommend him.
KimmeB Posted on 01/01/2012 , work completed 01/01/2012
Which? Local Review
Customer Service
Quality
Value
Contacted Tony about a faulty tap, which he came and fixed when he said he would. Whilst here he also replaced a cistern toilet handle, which I was having problems with when removing the old one. All in all excellent service, and explained what the problems were. Will definitely use again.
tony moors Posted on 17/02/2012 , work completed 17/02/2012
Which? Local Review
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We had a Viessmann boiler installed and serviced by Anthony and we're very happy with it.
GaMi Posted on 21/03/2012 , work completed 21/03/2012
Which? Local Review
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Value
Called Anthony for my annual service (boiler) and received a professional service from beginning to end. I would use him again and would recommend him.
van1 Posted on 08/09/2012 , work completed 08/09/2012
Which? Local Review
Customer Service
Quality
Value
Our boiler packed up and on ringing Bourne, Tony agreed to come out that afternoon. - He arrived promptly, investigated and fixed the problem. He talked through options and was very professional. - I have no hesitation in recommending him.
AOD Posted on 25/10/2012 , work completed 25/10/2012
Which? Local Review
Customer Service
Quality
Value
We have absolutely no hesitation in recommending Anthony (Bourne Plumbing) He refitted our boiler after the manufacturer advised us it had been fitted badly.He is competent,efficient and thinks problems through with intelligence.He attended a couple of minor teething problems without delay. We feel that he went beyond the call of duty.We only wish we had found him years ago!
Deborah.Woollard Posted on 18/11/2012 , work completed 18/11/2012
Which? Local Review
Customer Service
Quality
Value
Highly recommended fast efficient service, our boiler broke down at 5pm on Saturday night. Anthony arrived in half an hour identified the problem quickly, He sourced the parts needed first thing Monday morning when he returned and fixed it. He even lent us some blow heaters to keep our family warm. will definitely use him again
Taragh Posted on 20/12/2012 , work completed 20/12/2012
Which? Local Review
Customer Service
Quality
Value
Anthony (Bourne Plumbing & Heating) connected up a new Washing Machine where the original water supply taps couldn't be turned off. I was very impressed with the plumbing work that was done and how quickly it was fixed. Highly recommended.
stax Posted on 03/01/2013 , work completed 03/01/2013
A trusted plumber.
Customer Service
Quality
Value
I have known Tony for a while & he is my main port of call for home emergencies etc.
Raymond, London Posted on 06/02/2015 , work completed 06/02/2015
Excellent and prompt service
Customer Service
Quality
Value
Very pleased with the service. Very professional and charged a very reasonable price for out of hours visit to repair our leak
Lawrence, London Posted on 16/03/2015 , work completed 16/03/2015
Excellent professional
Customer Service
Quality
Value
Anthony is the best plumber & heating specialist I have met. He is very capable, thorough & technically good. Ge is now the only person I would trust to repair my plumbing & heating system
Julian, London Posted on 01/04/2015 , work completed 01/04/2015
Great and highly recommended work
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Quality
Value
We highly recommend Anthony. After dealing with some undependable plumbers in the past, it's great to know a plumber we can trust. Anthony has carried out a range of work for us, including fitting a new Viessman boiler and his work has been great every time. He's also always been quick to respond when we've had a problem. We would not hesitate to recommend Anthony for any job.
Adam, London Posted on 09/02/2014 , work completed 09/02/2014
Brilliant job
Customer Service
Quality
Value
Highly recommend, pleasant & efficient workman.
Ruth, London Posted on 22/09/2014 , work completed 22/09/2014
Brilliant job
Customer Service
Quality
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Job completed & prompt & professional.
Doris, Middlesex Posted on 15/09/2014 , work completed 15/09/2014
20 Years of outstanding service
Customer Service
Quality
Value
Prompt professional service, cheerful & always willing to help.
Esther, London Posted on 22/09/2014 , work completed 22/09/2014
Excellent work
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Quality
Value
Tony was called about a plumbing problem & responded the same day. He fixed the issue, & his work was flawless. Hence he comes highly recommended.
Peter, London Posted on 01/12/2014 , work completed 01/12/2014
My Review
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I have no hesitation in recommending Bourne Plumbing & Heating. The whole experience was hassle free, I was left with exactly what I wanted. The work was completed within a week from contacting them, which was really convenient & they were professional, able & clean.
Emily, London Posted on 16/08/2014 , work completed 16/08/2014
Great job - fast and reliable.
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Quality
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We enjoyed a very quick response to our call for help. The job was completed very quickly and without fuss and no mess. I can highly recommend the work that was completed.
Ian, London Posted on 23/10/2014 , work completed 23/10/2014
Quick Job Undertaken Efficiently
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Quality
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Very pleased with job done - clean, efficient and reasonable price
winxmedia Posted on 24/07/2015 , work completed 24/07/2015
Five star tradesman
Customer Service
Quality
Value
Arranged for Anthony to call in to address an ongoing issue with a faulty toilet. Repairs and replacement carried out extremely efficiently. He had all the parts needed in the van saving me additional charges. Very impressed and highly recommend
Michael, Middlesex Posted on 01/07/2015 , work completed 01/07/2015
Reinstated my trust
Customer Service
Quality
Value
Anthony came round and spent as long as was required to find out exactly what the problem was and resolved it. He is just how all plumbers used to be, honest and wants to get the job done properly. Very polite and left absolutely no mess. I am very happy to have found such a person to help me in the future.
Site User Posted on 23/08/2015 , work completed 23/08/2015
House purchase in Epsom
Customer Service
Quality
Value
Recently moved into a new home and the heating system needed attention. Tony provided a fair quote and carried out the servicing and repairs as discussed. Efficient, timely and professional. We will definitely be using his services again.
Darren Posted on 07/07/2015 , work completed 07/07/2015
Central London
Customer Service
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We would definitely recommend Anthony - he recently repaired our boiler which works better than ever now. Anthony is professional in all his dealings, efficient and highly knowledgeable in his trade.
Chelsea Posted on 14/07/2015 , work completed 14/07/2015
Great job
Customer Service
Quality
Value
Tony replaced my 35-year-old storage heaters with a full central heating system, including a Viessman boiler. The system works perfectly and he has done a great job. He was prompt, very tidy and considerate, answering all my questions patiently. Would heartily recommend him!
RWills Posted on 20/07/2015 , work completed 20/07/2015
Installation at a sensitive establishment
Customer Service
Quality
Value
As expected Anthony displayed his professional diplomacy when installing a new central heating system into our premises. Punctuality and workmanship were exemplary. Highly recommended.
Treesteve Posted on 09/10/2015 , work completed 09/10/2015
Simply The Best
Customer Service
Quality
Value
Having been a "victim" of unscrupulous plumbers in the past, it was so refreshing to deal with a professional who knows his trade and his customers wants and needs. Bourne plumbing were reliable and expedient.
Bugle2016 Posted on 05/04/2016 , work completed 05/04/2016
Prompt and professional
Customer Service
Quality
Value
Work carried out in a careful and efficient manner. Sorted out my water emergency and helped prevent a gas disaster! I would certainly use Mr. Sawczuk again.
Peter, London Posted on 01/06/2016 , work completed 01/06/2016
Very prompt and professional
Customer Service
Quality
Value
I telephone Bourne Plumbing & Heating due to a leaking pipe in my bathroom. They arrived in approximately 10 minutes to carry out repairs and did a very thorough and professional job.
John, London Posted on 17/02/2016 , work completed 17/02/2016
Which? Local Review
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I am a woman who is over seventy years old with a husband who has Alzheimer's. After a lifetime of leaving all the technical details of maintaining a house to him I now find myself having to take control. I find plenty of assistance on the internet but I do know when to leave a job to a professional. Plumbing work fits this category. Recently water would not stop running down the back of the toilet. I needed a plumber. None of my friends could recommend a plumber. I was terrified of coming up against a 'rougue trader'. Then I found the Which? Local website and chose Bourne Plumbing and Heating because they were near where I live and the reviews sounded good. Anthony came at once, was very courteous and professional and dealt efficiently with my problem, even coming out on a Sunday for his second visit after he had obtained a necessary part.. He was kind enough to offer advice on several other plumbing related issues. For any scared ladies out there needing plumbing work done I can certainly recommend Bourne Plumbing and Heating.
Pennymou Posted on 20/04/2016 , work completed 20/04/2016
Highly skilled
Customer Service
Quality
Value
An excellent job well done on an old system which clearly produced problems. Highly skilled knowledge of techniques used to overcome the difficulties.
Kathleen, London Posted on 12/12/2016 , work completed 12/12/2016
W?Local Review
Customer Service
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Value
Came promtly, excellent work and cheerful
Which? Trusted Traders Consumer Posted on 11/03/2015 , work completed 11/03/2015
Dripping Cold Mains Tap
Customer Service
Quality
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Anthony very efficiently and speedily replaced my very old tap and stopped the dripping. Will definitely use him again and recommend him to my friends
2011-06-27 13:52:18.023 Posted on 02/08/2016 , work completed 02/08/2016
Excellent reliable plumber
Customer Service
Quality
Value
Would highly recommend this plumber. Arrived on time and charged exactly as agreed. If needed, I would use him again. Thanks
Carole Posted on 27/09/2016 , work completed 27/09/2016
No heating or hot water - All fixed now!
Customer Service
Quality
Value
Brilliant! Anthony was recommended by our electrician and he spent a couple of hours diagnosing the problem which goes back to the late 1990s when, it seems, British Gas installed a new boiler. Briefly, it seems they did not change the pipe work to a standard size and air was getting in to the system. We also had a leak. He managed to restore hot water and heating for us overnight and promised that if he could get the materials needed, he would come back today, which he did. He replaced the wrong-sized pipe and has just got us going again. Full marks!
kreboot Posted on 11/01/2017 , work completed 11/01/2017
Very pleased
Having called out Mr Bourne to sort out a large leak in the bathroom. He was prompt and efficient and I would have no hesitation in calling him again.
J Scott Posted on 14/03/2017 (Reviewer did not use service)
Recommend :-)
Customer Service
Quality
Value
Came the same day. Job (replace worn washer connecting washing machine) was completed quickly and efficiently with minimal fuss - perfect!
sarah Posted on 24/04/2017 , work completed 24/04/2017
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 25/01/2018 , work completed 25/01/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 19/01/2018 , work completed 19/01/2018
Another successful assignment undertaken for us by Bourne Plumbing
Customer Service
Quality
Value
1) Bourne Plumbing attended to identify cause of a leak that was causing mains fuses to trip and to remedy it.. Rapidly diagnosed the problem and provided a reliable temporary solution 2) Bourne Plumbing returned subsequently by appointment to replace a leaking motorised valve and various expired accessories of a MegaFlow hot water cylinder. Serviced our existing 10-year-old Worcester-Bosch boiler, but found that it could not be brought within acceptable emission limits without substantial, expensive and ultimately speculative work. Advised boiler replacement with a Viessmann Vitodens 100-W compact 35KW wall-hung boiler and the likely cost, including upgraded de-aeration, filtering and flue systems. Agreed in principle to go ahead, so we were provided promptly with a detailed written quotation, which we accepted. As the existing boiler could not be used safely we relied an an Immersion heater and Bourne Plumbing kindly lent us 5 virtually new fan heaters for the interim. 3) Bourne Plumbing supplied, fitted and commissioned the new boiler and undertook associated works by appointment in our unavoidable absence during a Saturday. We returned to find the house warm again and a very quiet, neat new boiler installed. We subsequently received a ring-binder of information about the new system, various warranties and two invoices, which were in accordance with what we were expecting to pay. 4) We have accepted Bourne Plumbing's suggestion that it should return about a month after the installation of the boiler in order to monitor performance and in particular the cleanliness of the newly-installed Magna-Clean filtration unit. We have great confidence in Bourne Plumbing, which takes the trouble to explain the present situation, the alternative courses of action available to deal with it, the associated likely costs and risks, and which course of action it would recommend.
Which? Trusted Traders Consumer Posted on 24/03/2018 , work completed 24/03/2018
Leaking sink sorted
Customer Service
Quality
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Prompt attention and all sorted within an hour - fantastic.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018