Endorsed by Which?

Bourne Plumbing & Heating

4.9

632 Reviews

About

Endorsed since 2nd October 2013

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
632 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
First experience
Customer Service
Quality
Value
Had Anthony over for the first time to do annual service of my Vliesmann Boiler. He was a pleasure to talk to, very clean and knowledgeable. Will ask for his services again.
johnhoughton Posted on 14/02/2014 , work completed 14/02/2014
Highly recommended
Customer Service
Quality
Value
I have called Tony out at fairly short notice twice in a the last two years and on both occasions he has responded promptly. His work is highly professional and I have no hesitation in recommending him.
1363929 Posted on 15/02/2014 , work completed 15/02/2014
Bourne Heating & Plumbing
Customer Service
Quality
Value
Tony's workmanship is of the highest quality and there is always a cheerful service, whether an emergency call or otherwise. He is clean and tidy and leaves the site in pristine order afterwards. He is simply the best!
Jeanne Posted on 18/02/2014 , work completed 18/02/2014
Excellent - highly recommended
Customer Service
Quality
Value
Tony is an excellent plumber who always works to a very high standard. He has often come out at short notice and even in pouring rain unblocked drains! I have no hesitation in recommending him
WendyRay Posted on 28/02/2014 , work completed 28/02/2014
New Viessman boiler installation
Customer Service
Quality
Value
We've used Anthony on three occasions now, the first time to try and rescue an ageing boiler, which made it through another year; the second to deal with a radiator leak and the third to have a new Viessman combi boiler installed, which he put in with ruthless efficiency within the space of a day and no mess at the end. He thinks ahead, has a big inventory of parts and inspires confidence. He's certainly not cheap but, to reiterate previous reviews, you get what you pay.
Suethompson Posted on 07/04/2014 , work completed 07/04/2014
Plumbing services
Customer Service
Quality
Value
I have used Tony for emergencies (burst pipes/problematic radiators and leaking toilet) and for routine boiler servicing over the past 15 years and have found him honest, reliable and very capable. I would not hesitate in recommending him.
LouAxon Posted on 01/05/2014 , work completed 01/05/2014
Excellent service.
Customer Service
Quality
Value
We have used Tony for over 5 years and he is the only plumber we would use. He did the plumbing for our house extension & all plumbing for house since. Very reliable & trustworthy, pleasant and friendly in all dealings. No hesitation in recommending him.
CMR402991467 Posted on 04/06/2014 , work completed 04/06/2014
Excellent, Reliable and Top Quality Service
Customer Service
Quality
Value
I have been using the services of Tony Bourne for over seven years and he has always provided a reliable service on each and every job he has undertaken for me which recently included the replacement of a full central heating system. Nigel Brookes
Bentley Posted on 17/06/2014 , work completed 17/06/2014
Very satisfied customer
Customer Service
Quality
Value
Tony was extremely courteous, professional and friendly.He came the very next morning and resolved my problem the same day. I highly recommend his services, a very genuine person , a very professional job .
LynnLoubon Posted on 31/07/2014 , work completed 31/07/2014
Which? Local Review
Customer Service
Quality
Value
Anthony from Bourne helped me out of a tight spot. Definitely I would recommend Anthony and Bourne for value and service. I had a leaking sink and was about to go on a week long business trip. Anthony rushed over that evening, sorted out the leak and assisted us in getting a new tap (not through him but from a website he recommended). Then he came back within a day or two of my return to install the tap and also offer some sound advice for my radiators (not connected to the leaking sink;). Satisfied customer for sure.
Lizford Posted on 10/05/2016 , work completed 10/05/2016
Which? Local Review
Customer Service
Quality
Value
Anthony recently installed a new water softener and a Viessmann boiler for us. We were impressed by the meticulous high quality of the work. And also by the fact that Anthony always came when he said he would, and was friendly, polite and helpful in answering all our questions. He has a hugely impressive knowledge of his subject, the result of many years' experience, and we feel that we finally have properly installed, reliable equipment, with excellent backup if needed.
chesterfield2 Posted on 22/10/2016 , work completed 22/10/2016
Highly Recommended
Customer Service
Quality
Value
Anthony installed a new toilet for me last month. This was a lovely experience and Anthony's work was beautiful.
Which? Trusted Traders Consumer Posted on 01/06/2015 , work completed 01/06/2015
Great
Customer Service
Quality
Value
Great work, on time on price!
PhillAd Posted on 09/12/2015 , work completed 09/12/2015
Amazing service - Boiler repair
Customer Service
Quality
Value
Called Anthony in a panic as my Central Heating was not working & the pipes were extremely hot. Anthony promptly attended, diagnosed the fault expertly & reassured me not to panic! Told me the cost, carried out the repair which turned out to be a replacement pump which he had on his van, so he did not have to leave the job & left the system in full working order. Highly recommend!
Sonal, Middlesex Posted on 19/09/2014 , work completed 19/09/2014
Prompt, effective and good value
Customer Service
Quality
Value
I called Anthony after a botched repair by a tradesman I got from one of those sites that put people who are interested in your job in touch with you. Why didn
Christine, London Posted on 02/04/2015 , work completed 02/04/2015
Prompt & professional
Customer Service
Quality
Value
Trader was highly recommended by friend in London, Pleased to say he was willing to travel outside his zone. I was looking to renew old boiler for a more efficient model, Anthony highly recommended a Viessmann which I have been highly delighted with. Unbelievably clean & tidy workmanship.
Madeleine, Essex Posted on 29/07/2014 , work completed 29/07/2014
Great job
Customer Service
Quality
Value
Very polite and friendly. Did a great job putting in new bathroom. Very clean and tidy worker. Highly recommended.
Marilyn, London Posted on 24/07/2014 , work completed 24/07/2014
Excellent repair of gas leak
Customer Service
Quality
Value
I was very grateful for the prompt & efficient response. Thank You.
Janina, London Posted on 05/11/2014 , work completed 05/11/2014
Ist class
Customer Service
Quality
Value
Very prompt & courteous service. Identified problem with Central Heating Boiler very quickly & resolved it within minutes, will definitely be using this firm again. Anthony is super efficient!
Indera, London Posted on 10/11/2014 , work completed 10/11/2014
Outstanding job
Customer Service
Quality
Value
Extremely courteous & professional service. Highly recommended.
Michael, London Posted on 20/11/2014 , work completed 20/11/2014
Blockage in shower
Customer Service
Quality
Value
Excellent engineer came round punctually & quickly sorted out our blockage. 5star service.
Which? Trusted Traders Consumer Posted on 22/11/2014 , work completed 22/11/2014
Excellent service
Customer Service
Quality
Value
I had a Viesmann Combi Boiler installed by Bourne Plumbers, also all radiators & pipe work were replaced. They worked to time & cleanly throughout. Since installation the boiler has been serviced on the annual basis. I continue to be impressed by the professional attitude & happily tell people about the firm & the service they provide.
Ann, Middlesex Posted on 28/11/2014 , work completed 28/11/2014
Most professional
Customer Service
Quality
Value
Efficient, thorough, helpful, punctual, a good experience all round. Very pleased.
Jill, London Posted on 02/10/2014 , work completed 02/10/2014
Very good job.
Customer Service
Quality
Value
First class service from a first class plumbing and heating engineer! Many thanks Anthony.
Laurence, London Posted on 17/10/2014 , work completed 17/10/2014
Great!!!
Customer Service
Quality
Value
First class service on a difficult job. Very pleased with the result.
Harry, London Posted on 23/10/2014 , work completed 23/10/2014
A+++ service
Customer Service
Quality
Value
Very good service & professional approach to the job. Excellent customer service. Well briefed & knowledgeable.
Pam, London Posted on 16/10/2014 , work completed 16/10/2014
Excellent job.
Customer Service
Quality
Value
Very professional, knowledgeable & efficient & good value for money.
Vanessa, London Posted on 30/10/2014 , work completed 30/10/2014
Prompt and professional
Customer Service
Quality
Value
Always cheerful, clean & tidy, & excellent work.
Pamela, London Posted on 03/10/2014 , work completed 03/10/2014
Which? Local Review
Customer Service
Quality
Value
Tony is fast responding, efficient and highly organised plumber with professionality. He is also very articulate to explain what was problem and provide guidance. Highly recommended!
CSASAKI Posted on 07/10/2013 , work completed 07/10/2013
Which? Local Review
Customer Service
Quality
Value
Tony fixed our toilet cistern. Whilst doing it, he fixed two other problems with the toilet and only charged an extra £10. He made sure that he left the bathroom as clean as it was when he arrived. Overall an excellent job and we're going to have him back to install a new kitchen sink tap.
sggad Posted on 10/07/2010 , work completed 10/07/2010
Which? Local Review
Customer Service
Quality
Value
Tony lived up to his Which Local recommendations. We called him to fix a leak to our toilet. He responded very quickly, was highly professional and worked in a very clean and efficient way. We will certainly be putting his details on our pinboard.
Brox Posted on 04/09/2010 , work completed 04/09/2010
Which? Local Review
Customer Service
Quality
Value
As a first job for me Tony Bourne carried out an overdue service of my CH system including partly dismantling the boiler, replacing a radiator, changing defective valves etc, and during a further visit using his 'Power Flush' equipment to flush out sludge in the system. He arrived on time and worked efficiently, cleanly and quietly, keeping me informed of what he was doing. I found it difficult to get an accurate alternative quote but I am happy with his charges for the good service he provided.
Rogatom Posted on 11/10/2010 , work completed 11/10/2010
Which? Local Review
Customer Service
Quality
Value
Tony Bournes from Bourne plumbing and heating services did a boiler service and a power flush to a really old and sludged up system for us this time around. Tony had a done a excellent job of a minor piece of work for us earlier - his punctuality, refined workmanship, adherence to details and honest attitude made us approach him again for this work. Once again all the above specific qualities shone through his work and he got the job accompolished in a very efficient and timely manner and the amont of sludge flushed out of the system was massive ! couldn't actually believe it. Will make use of his service again if need be (hope everything keeps chugging along meanwhile..)
jakkalonagolf Posted on 18/10/2010 , work completed 18/10/2010
Which? Local Review
Customer Service
Quality
Value
We needed to refresh our central heating system by replacing some radiators and power flushing the rest. Tony provided good advice and submitted a detailed competitive quote. He completed the work efficiently and within the timescale. The central heating system now works better than ever. We would definitely use him again.
BandF Posted on 10/11/2010 , work completed 10/11/2010
Which? Local Review
Customer Service
Quality
Value
We needed a new toliet pan and Cistern installed, and once again we asked Tony to do the work, as we had used his services on installing a new central heating system. As on previous jobs, Tony was very professional and efficient, and totally reliable. We will be using his services again for future works, and would throughly recommend him.
stevenc Posted on 10/03/2011 , work completed 10/03/2011
Which? Local Review
Customer Service
Quality
Value
We used Bourne Plumbing & Heating twice in the last three months. We found Tony very good and thorough and would certainly use him again - not cheap but worth it.
speldhurst Posted on 24/08/2011 , work completed 24/08/2011
Which? Local Review
Customer Service
Quality
Value
Tony is a real find. He replumbed our house which involved replacing all piping and radiators, moving the boiler, installing a megaflow system, taking pipes up into the attic to anticipate a future loft conversion and fitting a toilet, bath and shower. Although a big job Tony's estimate was reasonable and he stuck to it. He was very tidy and all work was done within the predicted timeframe. I've since had other workmen comment on the high quality of his work. Tony should be the first and only plumber you call.
GeorgeH79 Posted on 19/09/2011 , work completed 19/09/2011
Which? Local Review
Customer Service
Quality
Value
I found Anthony of Bourne Plumbing and Heating on my 'Which Local' website. I chose him due to the amount of positive reviews regarding his work. I have to say I wasn't disappointed! It was discovered there was a fault with my existing central heating system and a leak on the boiler (past economical repair). Anthony turned up on time for the installation of my new boiler, he started work as agreed and left my house clean and tidy, with all in working order. I chose the Viessmann boiler on Anthony's recommendation and am very pleased with his choice. My central heating system has now been upgraded to current standards. I would definitely have no hesitation in recommending him not only on this site, but also to my friends and family as well.
W? member N132 Posted on 19/04/2012 , work completed 19/04/2012
Which? Local Review
Customer Service
Quality
Value
I have used Tony for over 8 years now. It was by luck that I found out about him after British Gas had installed a Central heating system for my mother. The system caused problems within months of installation and none of the BG homecare engineers seemed willing or could solve the problem. Tony was due to refurbish my mother's bathroom and was thus able to get a closer look at their work. Pipes around the boiler had not been connected correctly by British Gas and were leaking. This caused damage to the kitchen ceiling. Tony also pointed out that British Gas had charged for work/materials not carried out which amounted to around £1500. This was a very stressful time for me so Tony prepared a report which I was able to submit to BG and claim for compensation and damages. Just last month their were new problems with the same system which BG homecare engineers didnt put right. Tony replaced pipework, replaced an insufficient immersion heater in the cylinder tank and power flushed the system. I cannot praise Tony enough. He is a honest, polite and hard working professional and I believe that his expertise in heating/boiler systems makes him one of the best in the field. Tony has also carried out other plumbing work for my family to a high standard. I only wish I had known about him earlier.
Norjan Posted on 04/05/2012 , work completed 04/05/2012
Which? Local Review
Customer Service
Quality
Value
I called Anthony about a problem with the upstairs shower, and he came early the next morning. He was on time, found and fixed the problem in a couple of minutes and charged a fair fee for the call out. Will be using him again for any future stuff.
jgtr Posted on 15/06/2012 , work completed 15/06/2012
Which? Local Review
Customer Service
Quality
Value
We have absolutely no hesitation whatsoever in recommending Anthony ( Bourne Plumbing).He recently repositioned and refitted our central heating boiler after the manufacturers had declared that it had been incorrectly installed. Anthony is competent, efficient and very hard working. He approaches each challenge logically and with intelligence.We had a couple of minor teething problems which he attended to without delay and went above and beyond the call of duty. We wish we had found him years ago!
Deborah.Woollard Posted on 13/11/2012 , work completed 13/11/2012
Which? Local Review
Customer Service
Quality
Value
He has done quite a lot of work for me - put in a new boiler, cleaned out the central heating system, put a new valve on radiator in the bathroom. Very satisfactorily. He turns up on time. I've been using him for at least fifteen years.
Which? Trusted Traders Consumer Posted on 14/07/2009 , work completed 14/07/2009
Which? Local Review
Customer Service
Quality
Value
He was recommend by a friend, and although the jobs were outside of his usual working area he was happy to travel. I have several properties so have had a fair bit of work for him including the installation of a new gas boiler, repairs to shower and bath taps plus servicing of boilers and other gas units including fires. I have always found his work of a high standard, he clears up afterwards and arrives when you expect him to. Highly recommended
JRicher Posted on 26/03/2010 , work completed 26/03/2010
Which? Local Review
Customer Service
Quality
Value
Very good service, will use him again and already reccomended to my next door neighbour. Very tidy too, which helps
cavapaolo Posted on 29/03/2010 , work completed 29/03/2010
Excellent job.
Customer Service
Quality
Value
Detailed quote given before job undertaken. Regular progress reports and updates. Thorough job done. Would recommend to anyone.
Stephanie, London Posted on 17/12/2014 , work completed 17/12/2014
First class service.
Customer Service
Quality
Value
Really efficient and friendly service. Spend a lot of time explaining the hot water/heating system to me as I am from Australia and it was foreign to me. Also offered to help fix a plug issue in my bathroom. Would highly recommend him and will use him again.
Natasha, London Posted on 13/12/2014 , work completed 13/12/2014
Great Service.
Customer Service
Quality
Value
Came soon after ringing up. Job done quickly & problem explained to me. Very good.
Rachel, London Posted on 13/12/2014 , work completed 13/12/2014
Prompt. Often within 1/2 hour.
Customer Service
Quality
Value
A very professional job and treats elderly clients (like myself) with courtesy and respect. Totally professional. P. J. Potter
Peter, London Posted on 23/12/2014 , work completed 23/12/2014
Knows his stuff!
Customer Service
Quality
Value
Arrived on time to fix leaks on boiler and upstairs radiator. Identified the problems quickly and fixed both leaks. Polite & tidy too! Would recommend Mr Bourne.
Anne-Marie, London Posted on 26/01/2015 , work completed 26/01/2015
Excellent service
Customer Service
Quality
Value
Bourne plumbing provide a prompt, friendly, and excellent service. Work carried out to a high standard. Can strongly recommend them, and will definitely be using their services again if required.
Kevin W13 Posted on 01/06/2015 , work completed 01/06/2015