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Endorsed by Which?
Bourne Plumbing & Heating
About
Endorsed since 2nd October 2013
My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.
Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.
Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.
Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.
What we do
Plumbers
- Emergency plumbing services
Heating contractors
- Central heating systems (installation and servicing)
Boiler, central heating and gas engineers
- Radiators and central heating
- Boiler repair
- Boiler installation
- Boiler servicing
- Power flushing
Gas installers
More Services
- gas emergencies
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
632 reviews
Recommended
Recommended
by 100% of customers
Sort by
Will not be using again!
Customer Service
Quality
Value
I found Anthony on Which? Trusted Traders and contacted him in relation to a leak in our toilet, but was disappointed in the services I received. It took him over a month to repair the leak after his initial visit. During this period, I had to chase several times for updates, with many unreturned phones calls and e-mails. The quality of the work (when I eventually managed to get an appointment) was good, and he left the work area clean, but it’s simply not worth the hassle. Unfortunately, I will not be using his services in the future, and I would not recommend him to anyone.
Mustafa in Greater London
, work completed
Fast response
Customer Service
Quality
Value
I used Bourne Plumbing earlier this year - excellent fast response and very polite and helpful. However before any big job, I would check in advance what he charges - especially for spare parts. I was shocked when the invoice came and double checked with a local plumbers' merchants - there had a been a 250% mark up. This was especially galling as one of the jobs had been incorrectly diagnosed and both the labour and expensive spare part did not fix the problem.
householder4
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Good work, job well done, but did not advise me of extra costs involved. Pricey!
dahicks
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
New Boiler and hot water cylinder installed. Job very well done, always here when he said he would be and always picks up the phone if there are questions (which there always are when a new system is installed). The boiler which was recommended and installed was a "VIESSMANN" and we are very happy with it.
Ianleb
, work completed
Recommended
Quick and Efficient
Customer Service
Quality
Value
We asked Bourne plumbing to fix a broken exterior waste pipe. The job was completed quickly and efficiently.
Customer in Greater London
, work completed
Recommended
Professional job
Customer Service
Quality
Value
Efficient, professional service from acquiring estimate through to completion of job. Explained work and very satisfactorily carried out. Happy to recommend.
Roger, London
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Very happy with work received.
Debbie, London
, work completed
Recommended
Boiler, heater, hobs
Customer Service
Quality
Value
Tony arrived and did the job less than 24 hours after we called-excellent! But we had arranged for him to come in Oct-Nov for this job and that seemed to have been forgotten. Anyway jobe well done in the end and am very happy!
Ann-Marie
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Anthony Sawczuk (Bourne plumbing & heating) replaced my old system boiler with a new combi Viessmann boiler. He did an excellent job, was very professional throughout and completed the whole job in 3 days. He also lent us some electric heaters whilst our old boiler was out of service. He recommended the Viessmann boiler, I hadn't heard of them but after talking to Anthony and doing my own research I agreed with his verdict; working very well so far and has better warranties than other brands I knew of. Overall, I highly recommend Anthony's work.æ
Gallagti
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I found this company using Which Local. The work entailed relocating two radiators, swapping a small radiator for a larger one and installing an external watering tap. The work was done promptly and efficiently over two visits to suit our house moving schedule.
dmedas
, work completed
Recommended
Very Helpful
Customer Service
Quality
Value
Tony was very prompt in calling me back in response to my plea for help left on his phone. He came along the same day, diagnosed the problem quickly and then carried out the work with a very efficient, clean and polite manner. I would not hesitate in recommending him to anyone and found him to be totally professional and trustworthy.
Krystyna
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Anthony has done a number of jobs at our property (fixing a boiler, replacing taps, removing a lead pipe, installing gas heating etc). Despite being busy, he was able to turn up at short notice (and arrived on time for pre-arranged appointments) and carried out the work efficiently and at a fair price. Would recommend him to anyone and will continue using him myself.
rbrowton
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I was a new customer to Anthony with central heating not working in February. Anthony arranged to come the same day and fixed the boiler problem at a reasonable charge. I happily recommend Anthony.
adrianvap
, work completed
Recommended
Boiler repair.
Customer Service
Quality
Value
Excellent service. Came quickly after phone call - did a good job.
Peter, Middlesex
, work completed
Recommended
Good honest work...
Customer Service
Quality
Value
Arrived on time. Provided good advice and job was done ASAP. V professsional.
CMR402399972
, work completed
Recommended
neat, friendly, efficient
Customer Service
Quality
Value
Only a small job - fitting a new kitchen tap unt - but carried out quickly and efficiently.
Customer in Greater London
, work completed
Recommended
Friendly and professional.
Customer Service
Quality
Value
Installation of a new Veissmann Boiler. Anthony did a professional job of fitting the new boiler and explaining the instructions. The flat was left clean and tidy after the work was completed.
Mark, London
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Tony came round to fix my wachine machine last night at very short notice, even though he does not normally do this sort of small job. He was punctual, quick and pleasant to deal with. I'd have no hesitation in recommending him.
royster2
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Good news people if you are looking for a prompt professional plumber Tony Bourne is the man to call. I got his number from which local, I phoned him and he was there he repaired my leaking pipe and also attended to some other minor repairs that i had on hold . He was tidy and clean and the bill was good value, important in these current times.
mazhiley
, work completed
Recommended
New Boiler
Customer Service
Quality
Value
Anthony has carried out work for me on two previous occasions. This time I need a new boiler fitted. Anthony provided me with comprehensive specifications, with estimates, for the two main options which he proposed. He carried out the installation efficiently, giving me clear instructions on how the new system would work. I am very satisfied with the result.
Peter King
, work completed
Recommended
Excellent work.
Customer Service
Quality
Value
He installed a new boiler last year, doing an excellent job. The kitchen was clean after it's work, and no more issues since then. He reminded me when the annual service needed to be done and came to do it at my convenience. Very reliable.
Jean-Daniel, London
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Called Tony late afternoon - he was able to come round that evening which suited my availability. He was punctual and got the job done quickly and efficiently (a leaking tap). He explained what he was doing and alerted us to the fact that because of the design of the tap the same problem was likely to happen again. Would use him again and have recommended him to friends.
shanders
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Quick, effective and friendly. Came when he said he would (sooner than we expected) to install a new tap, move our washing machine connections, etc. We have to report that he got the latter back the wrong way round, but I'm sure he'd have rushed to correct it if I hadn't done it myself. Not cheap, but took much less time than we'd expected, so good value, and we'll certainly ask him again.
RKPar
, work completed
Recommended
bourne
Customer Service
Quality
Value
Bourne plumbing are extremely efficient, their workmanship is top class and they manage to do all this with a friendly smile and a very fair price. I would recommend them 100%.
raybre
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I needed a kitchen tap changing - Tony was punctual and thorough and did a quality job. Hourly rate is on the high side though.
MarkHutchinson
, work completed
Recommended
Prompt & professional.
Customer Service
Quality
Value
Very efficient, competitively priced, extremely professional, 100% clean and tidy.
Richard, London
, work completed
Recommended
Sorted!
Customer Service
Quality
Value
Following a gas leak from our cooker hob, and disconnection of the damaged gas pipe, Anthony came to assess the job and (following some some adjustments to the cooker cabinetry which had to be carried out by a carpenter that he recommended) came back to reconnect the gas supply which he did efficiently and without mess or upheaval. I would be very happy to call him again in the future if we have any plumbing or heating issues. I have yet to receive his bill so am not really able to comment reliably on his value for money.
Paul S
, work completed
Recommended
new boiler installed
Customer Service
Quality
Value
We have been using Bourne Plumbing since June 2021. This time we have a new Viessmann boiler installed. The job was completed on time and high standard. Anthony left my property clean and tidy without any mess. I have no hesitation in recommending Anthony of Bourne Plumbing and Heating.
Customer in Greater London
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Selected Tony from the Which Local list when we needed several jobs done. He was very efficient from quote to delivery. Pleasant, punctual, tidy and a nice chap to boot. Would certainly use him again and can definitely recommend him.
JRISMAN
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Tony has carried out several small plumbing jobs for us and has been excellent. He is polite, well presented, punctual, and cleans up after he has finished the work. I would definitely recommend him to anyone.
GC23
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Our old boiler was leaking and needed replacing and Tony of Bourne Plumbing and Heating came to our rescue. He installed a Viessmann 26 kw combination boiler, fitted a new flue and made good the outside wall. He turned up when he said he would and was polite, professional and efficient. Tony even took off the roof of our cat enclosure to fit the flue and replaced it afterwards. He used dust sheets, cleaned up after himself and took away all the rubbish. All this took place with the minimum fuss or disturbance. Not the cheapest, but would definitely use again.
margelo
, work completed
Recommended
Knowledgeable and professional
Customer Service
Quality
Value
I had recurrant problems with my boiler and central heating system for many months. No one could resolve them until Anthony at Bourne Plumbing and Heating identified the separate causes and correcxted them. He is knowledgeable, reliable and professional, and I am very pleased with his work.
Which? Trusted Traders Consumer
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Boiler would not light up. Called Tony after reading the Which Local recommendations. Found him discreet, professionnal and reliable. No doubt in my mind that he his well skilled but I agree with other members I thought he was expensive. As others said, I do not know how much other pumbers would have charged for the same job though.
FPi
, work completed
Recommended
Boiler repair.
Customer Service
Quality
Value
Anthony came out in answer to a phone call about a boiler problem. He took time to find out what was wrong & came back very quickly to fix the fault. Very tidy and courteous.
Trudy, London
, work completed
Recommended
My Review
Customer Service
Quality
Value
Arrived promptly, even had the spare part with him (set of taps). However, personally I do not like being asked to write a review - I will write, but usually for outstanding work or vice versa, but it should be my decision and not being told to do so!
Which? Trusted Traders Consumer
, work completed
Recommended
Outstanding, Reliable & Consistently Great
Customer Service
Quality
Value
I have used Bourne Plumbing several times and recommend him highly. His meticulous attention to detail and professionalism is consistent differentiating him from other good plumbers. For any plumbing issues, Bourne Plumbing is my first and only call, he's reliable, friendly and feel safe to leave him in my family home without any supervision. A great and well respected, honest plumber.
Brian Stewart
, work completed
Recommended
My Review
Customer Service
Quality
Value
Replacement of faulty parts on an unvented hot water cylinder, replacing expansion vessel incorrectly installed on pipe work, combination inlet valve and TPRV. Removed existing incorrect 22mm gate valve on mains water supply to unit as it did not shut off fully. Cut out sections of pipe work and recorrect as necessary. Supplied and fitted a 22mm Adey Pro2 magnaClean unit, SpiroVent RV2 and SpiroTop unit to central heating system pipe work as recommended. Repairs to towel rail and kitchen sink tap
Nicola
, work completed
Recommended
Professional & thorough
Customer Service
Quality
Value
Bourne has looked after my house boiler and replacement for many years and is a very reliable and thorough company.
Robert, London
, work completed
Recommended
Professional workman
Customer Service
Quality
Value
Tony installed our heating system over 20 years ago in a Victorian house and did a great job> He had to work round a toddler and every evening left the house safe and tidy. We had to have him back 19 years later to repair the boiler and his service was also very efficient. He has also carried out a few smaller plumbing jobs one of which was an emergency. He was very prompt in responding. Always does a professional job. Would recommend him to anyone.
Doggers
, work completed
Recommended
Can't be faulted
Customer Service
Quality
Value
Quick response by phone and in person. Polite and knowledgeable. Speedy fix. Couldn't ask for more!
CMR403722382
, work completed
Recommended
Great job
Customer Service
Quality
Value
Thanks for a great job. Prompt, knowledgeable, helpful and all round trusted trader.
Rob, London
, work completed
Recommended
Great services
Customer Service
Quality
Value
I used Tony to replace a leaking kitchen tap & he did an excellent job, providing a prompt, friendly & professional service. I would definitely use him again.
Which? Trusted Traders Consumer
, work completed
Recommended
Very good job
Customer Service
Quality
Value
Bourne Plumbing helped us with a problem we've been having for a while with our boiler & nobody else seems to be able to fix. Very good & efficient service. Not always the quickest answer but definitely worth the wait.
Ines, London
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Tony repaired a section of soilpipe that was leaking onto our flat roof. While he was here, we also asked him to remove an old fluepipe from the wall above the flat roof and to replace a leaking garden tap with a new one. Tony was very professional and a pleasure to deal with. He carried out the work quickly and effectively, implementing a better solution for the soilpipe than had been in place previously. We would happily use his services again.
peggie jo
, work completed
Recommended
Professional job.
Customer Service
Quality
Value
Very clean worker and efficient!
Joanne, Berkshire
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I selected Tony from the Which Local list as our toilet was blocked. I was very pleased when he arrived in about 10 minutes, and cleared the blockage in less than half an hour. He may not be the cheapest plumber around (I'm not up to date on their rates) but he was pleasant and professional and I'd use him again - I've also recommended him to friends.
Yvette Miller
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I had an old and inefficient central heating and hot water system. Anthony provided a detailed quotation proposing a major overhaul. He left the boiler and radiators, which are still sound, in place ... but he substantially rejigged the plumbing to improve the water flows, and installed new thermostat radiator valves and a new time clock. Both heating and water now function effectively. Anthony offered sensible professional advice and was hard working and cheerful. It was not cheap, but I am a very satisfied customer.
Peter King
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Anthony from Bourne Plumbing & Heating provided a professional service. He identified the plumbing problem we had quickly and arranged for it to be repaired without delay. He was polite at all times and left the premises neat and tidy.
SSP
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
Very prompt service - arrived as promised within a couple of hours of my call for what wasn't even an emergency (slow draining kitchen sink). He had the problem solved in half an hour, friendly, polite and happy to offer advice.
Milhouse
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
This is the most professional plumbing service I have come across for a long time - courteous, well organised, efficient, and they tidy up as they go along. The task was to overhaul my central heating system, instal a new boiler, adjust radiators fitting new thermostatic valves, and fit an air vent for a gas coal fire. I will certainly use them again.
Chiswickjh
, work completed
Recommended