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Endorsed by Which? Trusted Traders

Bourne Plumbing & Heating

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4.9

556 Reviews

About

My name is Anthony and I have been running Bourne Plumbing & Heating a family run business, for over 27 years. I offer a wide range of services, from full bathroom installations to emergency call-outs. I am also on hand to help out with smaller jobs, such as fixing leaky taps or unblocking drains.

Whether you want central heating installed, your boiler serviced, a new wet room or your existing central heating system power flushed, I’ll work with you, your builders or your architects to ensure that every job is finished to your total satisfaction, delivering complete peace of mind.

Bourne Plumbing services London and the M25 region, specialising in the West London areas of Ealing, Northfields, Richmond, Kew, Hampton. Gerrards Cross & Beaconsfield. Call with confidence – your work will be completed to the highest standards by a qualified tradesman you can trust.

Registered Gas Safe and and a member of the Chartered Institute of Plumbing & heating.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler installation
    • Boiler servicing
    • Power flushing
  • Gas installers

  • More Services

    • gas emergencies

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
556 reviews
Customer Service
4.9
Quality
5.0
Value
4.7
Sort by
Efficient
Customer Service
Quality
Value
Bourne Plumbing came and repaired our toilet. Completed quickly and efficiently. Came quickly to repair. Trader was extremely helpful and very friendly.
Customer in Greater London Posted on 18/05/2022 , work completed 18/05/2022
Efficient and quick turnaround
Customer Service
Quality
Value
We asked for replacing two leaky valves on taps. Anthony came on time, did the work in a very efficient manner. Charges were reasonable too. All in all, a very good experience, will call him again if we have issues on plumbing.
Customer in Greater London Posted on 14/05/2022 , work completed 13/05/2022
Amazing emergency plumber
Customer Service
Quality
Value
Anthony came within an hour and sorted out our emergency so we could have running water again. Fantastic service from a very nice plumber.
Natasha in Greater London Posted on 13/05/2022 , work completed 13/05/2022
Blocked washing machine waste pipe
Customer Service
Quality
Value
Bourne Plumbing and Heating attended my house soon after an opportunistic meeting in my neighbours where they were working. He diagnosed and cleared a horribly blocked and smelly waste pipe quickly with no nonsense. I would happily recommend to others with similarly blocked washing machine waste pipes and will definitely call on their services again for all matters plumbing related.
Customer in Greater London Posted on 25/04/2022 , work completed 22/04/2022
Succeeds where others fail
Customer Service
Quality
Value
My third time using Bourne Plumbing and once again the job was completed to the highest standard. The job was to fit a heavy column radiator requiring two people. Anthony and Colin were true professionals and all round great guys. I wasn't initially able to get Bourne Plumbing in soon enough, so I had used another Which? trusted trader. What a mistake. The other company made three hashed attempts at fitting the radiator, giving up in the end but not before leaving me with crooked pipework, a damaged wall, and a corroded pipe join left behind beneath the floorboards. I then got Anthony and Colin in to do the job properly, and of course it was done in straight forward fashion, right first time. These guys are very experienced and professional. All I can say is look at the number of reviews that make up Bourne Plumbing's star rating, and compare it to the number of reviews other traders have. Go for Bourne, and wait for availability if you have to - worth it in the long run.
Customer in Greater London Posted on 06/04/2022 , work completed 15/03/2022
Plumbing perfection
Customer Service
Quality
Value
I cannot speak more highly of the top-notch work Anthony has done for us. Embarrassingly, we hadn't had our heating system serviced in the 7 years in which we've lived the house and with a few leaky radiators thanks to some overzealous carpet fitters, Anthony's expertise and knowledge was a god send! What I also loved was his ability to make our system even more optimal than it was with a few tweaks, then explaining in simple terms what he'd done. It's really been a fantastic service and I cannot recommend him highly enough.
Ricky in Greater London Posted on 01/04/2022 , work completed 01/04/2022
Reliable, quick and professional
Customer Service
Quality
Value
My boiler completely stopped working and needed to be replaced during a cold snap of weather - nightmare! Anthony carried out the job efficiently and professionally and was able to get my hot water and heating running again very quickly. Anthony was helpful throughout the process, answering all of my questions. Would highly recommend!
Customer in Greater London Posted on 29/03/2022 , work completed 16/02/2022
Replacement boiler
Customer Service
Quality
Value
We are very grateful to Anthony for advice and for fitting a new Viessmann boiler in replacement of an existing boiler which was in serious decline . This was on budget and on time with helpful follow up service to make sure things were fully operational. We propose to use Anthony and Bourne plumbing and Heating for annual servicing . We recommend him highly for potential customers in the Ealing area .
Customer in Greater London Posted on 18/03/2022 , work completed 28/01/2022
Professional service, quality work, very happy.
Customer Service
Quality
Value
Bourne Plumbing & Heating installed a new Viessman boiler into my flat. I found Bourne Plumbing & Heating to be extremely reliable and professional. Tony did a great job of installing the Viessman, taking consideration of prior work and making appropriate adjustments where necessary, fitting new piping, a thermostat, and new valves on each radiator. He took the time to explain everything to me, went through the paperwork, and showed himself to be very trustworthy and genuine. Tony was on time, tidy in his workspace, respectful, and showed overall excellent knowledge and confidence in the project he undertook. I'm very happy with the work he has done, and would have no hesitation in recommending Bourne Plumbing & Heating to anyone else who required their services.
Tom in Greater London Posted on 11/03/2022 , work completed 11/03/2022
Efficient and reliable service.
Customer Service
Quality
Value
I needed a replacement mixer tap in my kitchen and Anthony gave some very helpful advice about which type would be best. He installed it on a later visit, fitting the work in at a convenient time for me even though he was particularly busy with a major project that week. He is easy to contact and very straightforward in his dealings, and I recommend him highly.
Customer in Greater London Posted on 09/03/2022 , work completed 20/01/2022
Swift, efficient, reliable and helpful service for faulty valve on water tank
Customer Service
Quality
Value
I want to say a huge thank you to Anthony for coming to my aid at a very difficult time. My husband was rushed to hospital a few weeks ago and will be there for some time before recovery. Shortly after this, we noticed the hot water had become tepid and no amount of overriding or adding an extra hour on the main control panel made a difference. Normally my husband would know how to fix the issue. Anthony came recommended by my neighbours. He took my call, was very understanding and patient with my inexpert plumbing knowledge and made a diagnosis straight away. He arranged an appointment at short notice, came round, inspected all the controls, the tank and the boiler and very quickly isolated and sorted the problem - a faulty valve that controlled the temperature of the water tank. He was tidy, professional, efficient and most important of all, very kind. He took the time to go over the control panels, how they worked and what to do if there was a need to troubleshoot or if I were to experience difficulties in the future. He also told me how Which was a trusted site for consumers looking for genuine, reliable and competent businesses in every area of expertise. Thank you Anthony - you should be very proud of a business that delivers what it says it will and also cares about its customers.
Customer in Greater London Posted on 14/02/2022 , work completed 14/02/2022
Problem concerning my gas boiler.
Customer Service
Quality
Value
Came straight away in the middle of December on hearing about my lack of heating. Diagnosed the problem and set about sorting it out. The communication system to my boiler needed changing and this was done efficiently and quickly. Electric heaters were left with me to make sure that I was not cold. These were left with me after he had finished in case the boiler played up again. It did not thankfully.
Judith in Greater London Posted on 08/02/2022 , work completed 15/12/2021
First class work.
Customer Service
Quality
Value
First class work, efficiently done, and reasonable priced. Gave excellent advice too - very experienced and knowledgeable.
Customer in Greater London Posted on 03/02/2022 , work completed 03/02/2022
Bourne Plumbing & Heating - Very prompt service and good work.
Customer Service
Quality
Value
Anthony of Bourne Plumbing and Heating responded very quickly to a call- out on a Sunday to look at my boiler which was malfunctioning with no hot water or central heating. He was able to rectify the problem quickly and efficiently. I have used Anthony on a number of occasions over the years and he has always provided a conscientious, thorough and efficient service/repairs. I would not hesitate in recommending him to others.
Customer in Greater London Posted on 02/02/2022 , work completed 29/01/2022
Excellent service. Professional, efficient, friendly and responsive.
Customer Service
Quality
Value
My noisy plumbing problem was diagnosed and a new tap was fitted. The work was completed speedily and I am very happy with the result.
Customer in Greater London Posted on 22/12/2021 , work completed 14/12/2021
New boiler and system up-grade
Customer Service
Quality
Value
Good helpful advice, good professional service and new Viessmann boiler and new radiators fitted. Overall very pleased with the service.
Customer in Greater London Posted on 21/12/2021 , work completed 20/12/2021
Quick, communicative, attention to detail, tidy - a shear pleasure.
Customer Service
Quality
Value
I was switched off for gas by Cadent as I had a leak in my system. I rang around several plumbers as was without heating, hot water and cooking facilities at the beginning of December. Bourne came out the same afternoon that I called to take a look and said that my pipe needed to be rerun above ground as the leak was under the cement floor. They provided a quote within a day and then once approved booked the job in within three days. They came on-time with a team and completed the job within the day. It was a neat, professional finish with added touches of cutting cupboard doors to fit around the new pipe and changing my switch off lever. I cannot recommend Bourne highly enough. Not the cheapest quote I got, but an excellent job and worth every penny to be able to have. shower and be warm again!
Customer in Greater London Posted on 12/12/2021 , work completed 08/12/2021
Very happy with the work
Customer Service
Quality
Value
Anthony is obviously busy and popular - which is in itself a recommendation. Initially this meant we struggled to find a time he could spare. However, he then went out of his way to fit in a visit. This was simply replacing very old kitchen taps - but he also helpfully upgraded the fitting to add values to the undersink fitting to enable better control in the future. While he was here I asked if he could assist with another small job (broken toilet handle) which he was willing to do. Anthony was friendly and respectful throughout the visit.
Customer in Greater London Posted on 26/11/2021 , work completed 12/11/2021
Fast, efficient fix for no hot water
Customer Service
Quality
Value
Our hot water failed on Wednesday evening. A call to Anthony at 8am and he was with us by 930 (on time as he quoted) and the issue was fixed within the hour. Fast and efficient. And a lovely guy as well.
Customer in Greater London Posted on 11/11/2021 , work completed 11/11/2021
Quick and Efficient
Customer Service
Quality
Value
We asked Bourne plumbing to fix a broken exterior waste pipe. The job was completed quickly and efficiently.
Customer in Greater London Posted on 07/11/2021 , work completed 04/11/2021
Great plumber in West London
Customer Service
Quality
Value
Anthony did a great job! (I initially had a "Plumber" come around and misidentify an issue, fail to identify and fix the actually issue and then giving me enough "lingo" to convince me I needed a new boiler. They then came around installed the boiler very poorly and tried to steal parts I had paid for, leaving the boiler not installed correctly and in a way that was going to cause damage and be potentially dangerous if not fixed). Luckily, I found Anthony who was able to come around and check the install and identify issues that had to be addressed, he was very professional and handed me his business card initially which was reassuring and showed a great standard for business practices. He then come around and fixed the issues making the boiler safe. The install work he did was great, he added safety and control features not previously present and the pipework looked great. Anthony was very straight forward and clearly knows his craft. I would recommend Anthony to anyone that needs plumbing work. Having someone you can trust to do identify and carry out the needed work in your home and to do a great job is a huge relief. Thank you again.
Customer in Greater London Posted on 05/11/2021 , work completed 11/10/2021
Great service
Customer Service
Quality
Value
Rapid response time and friendly service with good advice. From phone call to fixed boiler in 7 hours what more could I ask for?
Fraser in Greater London Posted on 26/10/2021 , work completed 25/10/2021
Knowledagble and tidy service
Customer Service
Quality
Value
Anthiny service and repaired our Viessmann boiler today. The work was clean, he was friendly and knowledgeable. What more could you want?
Customer in Greater London Posted on 25/10/2021 , work completed 25/10/2021
Incredible service from Bourne Plumbing
Customer Service
Quality
Value
I found Tony from Bourne Plumbing on Trusted Traders and have been extremely satisfied with the level of service we have received from him. Tony has carried out a lot of work for us, including replacing boiler parts, re-piping our entire downstairs, radiator installation and general support and advice throughout our building work. Tony is easy to get hold of (in case of emergencies) and is extremely trustworthy - we are so pleased we've found a trusted local plumber who quotes transparently and goes over and above to provide help and support.
Customer in Greater London Posted on 19/10/2021 , work completed 08/10/2021
Prompt response to exploding bathroom shower
Customer Service
Quality
Value
At 7pm on 10th August whilst adult daughter was showering in the bathroom the bath shower head water suddenly exploded all over the bathroom. It was very frightening and we couldn’t think what to do at first but did turn off water supply and I rang Bourne Plumbing whom I had used before for help. He came round within 30 minutes and assessed the problem. We would need a new shower unit and suggested we get the same make as it had served us well. He would order it and he could be available next Tuesday if it arrived on time and in fact, it was Wednesday 18th August and a new shower was up and running satisfactorily. No effort on my part and a new system was installed in a week.
Customer in Greater London Posted on 14/10/2021 , work completed 18/08/2021
Excellent service
Customer Service
Quality
Value
I've used Bourne Plumbing and Heating twice now. The first time was to install new radiators in my house and service my old boiler, and the second time to replace a faulty valve in the heating system. Anthony was clear when he came over to quote, explaining what was needed and why, and being understanding of our future plans for our home and what work we could defer. The quotes were received quickly, and it was easy to book in. The work itself was carried out to a high standard, it's clear that Anthony takes pride in the standard of his work. He's also been very prompt and professional in replying to emails. We've been very happy with the work and will use his services again when we need to. I'd have no hesitation in recommending him.
Customer in Greater London Posted on 12/10/2021 , work completed 29/09/2021
Capable and efficient
Customer Service
Quality
Value
The job was to replace an old electric shower unit that had ceased working. Anthony arrived promptly, listened to my requirements, evaluated the job and sent through an estimate, which I accepted. When the item had been delivered he fitted it neatly to match the marks left by its predecessor. When fitting it he discovered a problem with my stopcock, which he worked around, and also problems with the existing pipework, which he remedied. He explained everything very clearly and efficiently, and he listened to my concerns and requirements, which has not always been my experience with other traders. He also spotted a potential problem with the electrics, which was outside his purview, and gave me the details of two possible electricians.
Suzanne in Greater London Posted on 09/10/2021 , work completed 13/08/2021
URGENT Replacement of Radiator Valve
Customer Service
Quality
Value
We planned to travel to Ealing to prepare for a new tenant and needed a known problem to be resolved during our 4 day visit. Our previous plumber suddenly declared himself unavailable so we had to find a replacement urgently. We found Anthony of Bourne Plumbing via Which. He turned up as agreed, (an hour after we arrived from Wales) and changed the valve and sorted another issue at the boiler water supply. His work was very professional taking every precaution to avoid any water reaching the carpet etc. After he left, we found another problem in the bathroom so he came back the next morning, had to get a part and fixed that problem too. We were so relieved to have found someone this good so quickly and as we live 160 miles away we will have no hesitation in using his services even without being there to supervise. Anthony is a very personable chap, easy to get on with and we will also recommend him to our previous neighbours in Ealing who also used our previous plumber.
Customer in Vale of Glamorgan Posted on 08/10/2021 , work completed 21/09/2021
Will not be using again!
Customer Service
Quality
Value
I found Anthony on Which? Trusted Traders and contacted him in relation to a leak in our toilet, but was disappointed in the services I received. It took him over a month to repair the leak after his initial visit. During this period, I had to chase several times for updates, with many unreturned phones calls and e-mails. The quality of the work (when I eventually managed to get an appointment) was good, and he left the work area clean, but it’s simply not worth the hassle. Unfortunately, I will not be using his services in the future, and I would not recommend him to anyone.
Mustafa in Greater London Posted on 05/10/2021 , work completed 24/09/2021
Excellent service
Customer Service
Quality
Value
I decided not to mess about when getting my boiler, radiators, hot water tank and other associated kit replaced but, instead, to use a Which Trusted Trader - so glad that I did. Anthony did everything in a timely, helpful and thorough manner, even coming out to sort out a minor problem with the water tank afterwards for no additional charge. Everything was completed on schedule, the house was left tidy and he provided a full folder of reference information - very impressive. Anthony only uses Viessmann boilers, which I believe are also recommended by Which? I know nothing about plumbing but the kit all looks great and the water is always nice and hot now. Definitely recommended.
Customer in Greater London Posted on 22/08/2021 , work completed 11/06/2021
Fantastic Plumber,Fantastic Service
Customer Service
Quality
Value
I started using Bourne Plumbing (recommended by a friend of a friend) when we needed someone to take out a bath and put in a shower (my husband had recently been diagnosed with terminal cancer), he came when he said he would, gave me a sensible quote and completed the job in a timely fashion and the pipework was amazing, so neatly done - the attention to detail incredible. We then used him again to create a downstairs toilet and utility room, entailing a new water main and connection - again all done incredibly tidily and efficiently. Our old boiler then broke down so we used Tony to install (and re-position) a new Viessmann Boiler - again all done very efficiently and with little disruption. Lastly we had a new kitchen fitted and we used Tony to carry out all the necessary plumbing. He is a pleasure to have in the house and we would not hesitate to recommend him.
PDeV in Greater London Posted on 12/08/2021 , work completed 30/05/2021
Excellent work installing Viessman Boiler with new radiators throughout the house plus new cloakroom toilet
Customer Service
Quality
Value
The work was carried out to schedule over two separate weeks while we were away. On both occasions when returning from holiday the areas where work was carried out were immaculate. When unanticipated scaffolding was required, we were contacted and of course, agreed the additional cost. An extensive clearly explained estimate was given at the beginning and the work was carried out to the highest standards. In follow-up, care was taken to ensure that the operation of the new Viessman system was fully understood. Aftercare was discussed and agreed. We were very pleased with the work and would have no hesitation in recommending Bourne - in fact, have already passed on details to friends.
Customer in Greater London Posted on 12/08/2021 , work completed 02/07/2021
Fixing our overflow
Customer Service
Quality
Value
They did a professional job. The job wasnt easy to access, in our loft, so i would reccomend thgem for doing a brilliant job. Very approachable
Which? Trusted Traders Consumer Posted on 22/07/2021 , work completed 18/06/2021
professional work
Customer Service
Quality
Value
My toilet flush push button broke. I had a look and it's just not something I could fix myself as many parts needed removing / replacing in the cistern. I contacted 5 local plumbers and only Anthony from Bourne came back He came at the agreed time, went out of his way to find spare parts and fixed it. He also suggested to install stop valves to the water tanks, to avoid having to flush the whole tank next time round … Really happy with the service and will definitely use Bourne again and can recommend them.
Customer in Greater London Posted on 08/07/2021 , work completed 05/07/2021
Replace megaflo unvented cylinder
Customer Service
Quality
Value
I called Anthony for the first time. He helped to replaced our Magaflo unvented hot water cylinder. He provided a professional neat service and definitely switch to him for annual boiler/central heating servicing and other plumbing works in my house.
Ada in Greater London Posted on 30/06/2021 , work completed 21/06/2021
Good service, happy customer
Customer Service
Quality
Value
I've had a Viessmann boiler installed and I also had all the plumbing checked over. I had a complete overall of the central heating system and finished with a chemical flush. The work was very satisfactory and he worked very efficiently and I am very satisfied with the work. He was recommended by several of my neighbours.
Which? Trusted Traders Consumer Posted on 24/06/2021 , work completed 17/06/2021
Excellent Plumber
Customer Service
Quality
Value
We have using Tony's services for around 10 years. Initially servicing an old boiler and calling on him for more larger and more complex jobs as needed. He has replaced our boiler, fitted a new macerating toilet and most recently a water pump to feed two showers. This was a particularly demanding job in a confined space. Together with sundry taps replaced inside and out in the garden over the years, his work is outstanding. He is also an extremely nice chap. What more can you ask. Warmly recommended.
Customer in Greater London Posted on 27/05/2021 , work completed 19/05/2021
excellent work
Customer Service
Quality
Value
We have used Anthony a few years ago for a modest plumbing emergency and called him this time to ask if he could resolve a juddering tap feed and also change radiator thermostatic valves. He called in later that same day to review the scope /time etc and sent us a costed estimate the following day. He was able to fit us in a couple of days later and did just what was required within the estimated 4 hours. Highly satisfied. We shall probably switch to him for annual boiler/central heating servicing in autumn.
Richard in Greater London Posted on 21/05/2021 , work completed 20/05/2021
fast, efficient and job well done
Customer Service
Quality
Value
I phoned Anthony having been recommended to him by our regular plumber of many years who has now retired. It was a small but irritating problem with our toilet cistern. The ball valve whined loudly when filling and was slowly leaking all the time. Anthony arranged to come later the same day. He arrived and carried out the job in about half an hour: replacing the ball valve with a much neater looking new one; he also renewed the isolating valve and pipework leading into the cistern which he discovered was faulty. Anthony was very professional and courteous but also friendly and personable. His work was of a very high standard, clean and tidy (he took away all the old debris) and his charges were reasonable in the circumstances. I would recommend Anthony to my friends.
Bob in Greater London Posted on 20/05/2021 , work completed 13/05/2021
Work Completed Effectively
Customer Service
Quality
Value
Our kitchen tap had come loose. Another plumber had fixed it, but it came loose again. He tightened it up again. It came loose again. He said it needed a carpenter and sent another estimate. The work required was not easy given the position of the tap and the nature of the kitchen worktops. Essentially it required working under the worktop to cut out some existing wood and replace it with a structure that would hold the tap properly going forward. It would be far better if the problem had been identified from the start. Also why did we have to pay for it not to be fixed and then pay the same company again to do it properly? Therefore we contacted Bourne Plumbing and Heating (strongly recommended from a neighbour). They came when they said they would, identified the problem and spent two hours fixing it. The work was neat and the space left clean. It is four days later. The tap is currently fine and I assume it will continue to be given my neighbour's recommendation. It is a good thing to be able to call in someone and know that a problem will be fixed properly. On ratings below: service I am confident on. Quality: I can't see the work and four days in I have no idea how to tell. The previous 'fix' was fine for a month. However my neighbour is very pernickety and is very pleased so I am happy going along with that. Value: I am no expert, but the price seemed reasonable and frankly I am quite happy to pay well for a job well done.
Gary in Greater London Posted on 10/05/2021 , work completed 06/05/2021
Installing a replacement kitchen tap
Customer Service
Quality
Value
Work done: Tony came to inspect a leaking kitchen tap and advised us to order a new fitting. He also checked the bathroom pump was working properly. He then came back and fitted the new tap. General comments: Tony is very much in demand but always answered phone calls and came exactly when he said he would, so was very reliable, which we really appreciated. Tony was very helpful, professional and pleasant to deal with and we were confident the work would be done to a good standard. Tony was a recommendation from a friend and I would not hesitate to recommend him to others.
Sian in Greater London Posted on 07/05/2021 , work completed 19/04/2021
Emergency work on failed boiler
Customer Service
Quality
Value
Emergency work on failed boiler, and installing new Viessmann boiler. Anthony Sawczuk was always efficient and polite and appeared to take an enormous amount of care and pride in his workmanship. In answer to the questions below I have no real ability to judge quality or value.
Customer in Greater London Posted on 07/05/2021 , work completed 16/04/2021
Job Well Done and a reliable service
Customer Service
Quality
Value
I found Anthony on Which? Trusted Trader, and have been using him for a couple of years for all my plumbing requirements at a property I rent out in London (I Live 250 miles away in Wales). Anthony has always provided a professional service. I have just and the heating system upgraded and Anthony has installed a new Viessmann boiler and conducted a power flush to Finish – everything is working and looks neat, all paperwork – registration for guarantee was dealt with by Anthony. I have no reservations in recommending this heating engineer – if any work is required, I contact him by phone or text and he does the rest – I have never met the man personally so can’t describe what he looks like, but I would still recommend him. Jag😎
Customer in Pembrokeshire Posted on 03/05/2021 , work completed 03/05/2021
Total professionalism
Customer Service
Quality
Value
We saw Anthony's van down the road from our house, looked him up and contacted him. He returned our email promptly, came the next day and fixed the job with complete professionalism. He was a pleasure to deal with and the next time we need plumbing help, he will be our first call.
Customer in Greater London Posted on 26/04/2021 , work completed 22/04/2021
New boiler -Stamford brook
Customer Service
Quality
Value
Live in Cornwall but required new Viessmann boiler for flat in London. Found Anthony through a third party and job completed by remote control(due to Covid) Guessed from the estimate that he knew exactly what he was doing and proved reliable and delivered on time.
Customer in Cornwall Posted on 12/04/2021 , work completed 17/03/2021
Knowledgeable and reliable
Customer Service
Quality
Value
This is the second time we have used Anthony's services and would definitely use him again. He mended our broken water tank and replaced a new pump. The work was done quickly, efficiently and at a reasonable price. Would recommend.
Mr and Mrs Martin in Greater London Posted on 10/04/2021 , work completed 08/04/2021
Happy customer
Customer Service
Quality
Value
New hot water cylinder installed, excellent workmanship, knowledgeable, house cleaned afterwards.
Which? Trusted Traders Consumer Posted on 01/04/2021 , work completed 25/03/2021
Viessmann Boiler Fitted
Customer Service
Quality
Value
Our boiler was flooded inside and Mr. Sawczuk quickly attended to it, installing a new boiler and filters. Later a power flush was done to the central heating system. The quotation paperwork was detailed and full. He left a folder for us with all the information about our new equipment and its aftercare, and went through the controls with us. He is also a very tidy worker. Highly recommended.
Customer in Greater London Posted on 04/03/2021 , work completed 02/03/2021
Repair to Vaillant Boiler
Customer Service
Quality
Value
Bourne Plumbing was recommended by a friend as my own plumber was not working due to Covid. Anthony Sawczuk visited twice. Initially managed to get boiler functioning but it failed the next morning. When contacted, he ordered the correct part and visited the following day and fitted. The boiler has worked ever since. The work was carried out to a professional standard. We were kept informed and were relieved Anthony maintained social distance, wore a mask and gloves and carried out the work efficiently with a high degree of cleanliness.
Customer in Bellevue Road, Ealing Posted on 13/02/2021 , work completed 28/01/2021
Expert boiler advice & professional service
Customer Service
Quality
Value
We had an old boiler replaced with a new Viessmann boiler. Work was carried out promptly and Anthony went out of his way to order and fit the new boiler in double quick time so we were only without heating for a couple of days. I am happy to recommend this company as Anthony is straightforward and trustworthy, and the work is carried out efficiently. The kitchen was left clean & tidy. Five stars.
Customer in West Ealing Posted on 05/02/2021 , work completed 27/01/2021
Central heating and hot water repair
Customer Service
Quality
Value
He came very quickly, based on the fact i am vulnerable. he find a fault which needed a new part which he managed to get very quickly. Clean, very aware of covid and explained what was broken and what he doing. Excellent
Judie, London Posted on 05/02/2021 , work completed 27/01/2021
First Class Quality
Customer Service
Quality
Value
The quality of the work was first class and I would highly recommend them. Bourne Heating and Plumbing didn't just meet my exceptions, they exceeded them. They were punctual, efficient and did an excellent job. Delighted with all the work they completed.
Lawrence, London Posted on 05/02/2021 , work completed 28/01/2021
We asked him to install a new Viessmann boiler, it being a Which? Best Buy.
Customer Service
Quality
Value
It was not the first time Anthony has come to our rescue, as amongst other tasks he's been asked to fix, he came to stop a leak in the loft. He is a plumber much in demand! As for the Viessmann boiler, he submitted a detailed schedule of the work that needed to be done to install the new boiler and the quote was well detailed with the work that would be involved. He is a very neat and tidy workman. He left the place immaculate each time he left for the day. Much of his time was spent unloading, and at the end of the day, reloading his very superior-looking van. He also found time to bring things downstairs, change a lightbulb and generally do the odd job he found to do. A thoroughly nice person and I cannot recommend him highly enough.
Customer in Greater London Posted on 29/01/2021 , work completed 28/01/2021
Fast, professional and no fuss - great plumber!
Customer Service
Quality
Value
We used Anthony after our neighbour recommended him. He was great. We had a leak coming through our kitchen ceiling and couldn’t figure out the source. Anthony visited twice, and after we figured out it was our bathroom tap leaking, he found the problem and fixed it straightaway which included going out to choose a suitable replacement tap. Tidied up after too. Tap is great and leak has stopped. He was very conscious of covid precautions too, was happy to wear shoe covers in the house and charged a fair price too. Would definitely use for all our future plumber needs.
Customer in Greater London Posted on 18/01/2021 , work completed 15/01/2021
Very thorough and professional
Customer Service
Quality
Value
Moved into a new home, came across a few problems, and found Anthony (Bourne Plumbers) on Trusted Traders - and were glad we did. Anthony addressed our problems with the minimum of fuss and explained very clearly what needed doing. He was very thorough and professional. We would happily recommend him to others and will certainly use him again in future.
Customer in Greater London Posted on 07/01/2021 , work completed 06/01/2021
Boiler Installation
Customer Service
Quality
Value
Very good from start to finish from the estimate to completion of the job. Anthony is extremely well organised and professional. Left no mess in the house at all, quality of work was very high, he found a problem with a pipe that has saved us with damp issues. Arranged scaffolding over the conservatory, all done very quickly with minimum noise.
Which? Trusted Traders Consumer Posted on 04/12/2020 , work completed 23/09/2020
Prompt and efficient
Customer Service
Quality
Value
We had a leak in our bathroom. We contacted Anthony having got his name from Trusted Traders. He responded very quickly and sorted out the problem in a speedy and efficient manner. Would definitely use him again. Highly recommended.
Customer in Greater London Posted on 30/11/2020 , work completed 27/11/2020
Excellent and efficient service
Customer Service
Quality
Value
Tony replaced our old gas boiler and installed a new Veissmann Boiler and pumps, we are delighted with the performance. He also replaced the old pipe work to our hot water tank, replaced all the radiator valves and refurbished our expansion tank fittings. He completed a total power flush of our system. Tony was extremely professional, explained the process and the features of all the fittings, he did not stop working until he was 100% satisfied with the installation, he left minimum disruption over night. He always arrived at the agreed times. He was extremely clean using mats and sheets to minimise dirt and rubble in our house. He provided a fast and efficient service. The central heating system and the hot water system have now been operating for 10 days, very hot and silent, we are very pleased. I have absolutely no hesitation in recommending Tony and Bourne Plumbing, and will certainly use him for all my future maintenance work.
Customer in Greater London Posted on 29/11/2020 , work completed 25/11/2020
Excellent, thorough and careful all-round plumber and heating specialist
Customer Service
Quality
Value
Over the last three weeks, Anthony Sawczuk has repaired a leaking water pipe, replaced and upgraded the valves and controls for our hot water and central heating system, cleaned out the expansion tank, replaced a radiator and carried out a power flush of our central heating system. In all this work, we have found that Anthony is careful, considerate, thorough and efficient. He spends as long as is needed to complete the job so that we have never felt we were being rushed. He uses dust sheets to protect floor coverings and cleans up everything afterwards. In addition, Anthony has been very punctual, always arriving at the agreed time. He took great care to explain what needed doing and how he was going to carry out the work and replied promptly to all our e-mails. He provided written estimates and kept within budget for each aspect of the work that he carried out. We shall be very happy to use Anthony's services again in the future.
Customer in Greater London Posted on 26/11/2020 , work completed 24/11/2020
Superb service of new boiler installation
Customer Service
Quality
Value
Anthony was able to start very quickly to deal with our 20 year old failing boiler. He was very considerate of our need to restore our heating system quickly and worked very hard to clear blocked pipes and restore function to radiators that had not worked properly for some time. This required a number of replacement parts and considerable unforeseeable extra work. I was kept advised of all the additional work required and approved all extra items when it was clear that they were needed. Although additional cost was incurred I believe that I received very good value for my money. I am now enjoying a warm house from a far more sophisticated system which will be self cleaning and regulating - very welcome with colder weather on the way. I have asked Anthony to provide the annual service of the Viessmann Boiler.
Customer in Greater London Posted on 24/11/2020 , work completed 23/11/2020
Grat work as usual
Customer Service
Quality
Value
We have been using Bourne's services for 25+ years. Tony installed our central heating system back then and we have always been happy with it. A dripping tap and a leaking radiator sorted today. Friendly, tidy and efficient as usual. I would recommend Tony to anyone.
Customer in Greater London Posted on 23/11/2020 , work completed 23/11/2020
An excellent plumber and a first rate service
Customer Service
Quality
Value
Anthony at Bourne Plumbing and Heating carried out work at short notice and did an excellent job. He replaced radiator valves, installed new under floor pipe work for an additional radiator and supplied and fitted new thermostatic controls. He replaced washers in a water tank and repaired a broken WC handle. Anthony provided a prompt quotation, the work was efficiently carried out and to the agreed budget. Anthony is extremely helpful, courteous and went the extra mile to resolve the thermostat issue. He is business like and reliable. We were delighted with his work and would highly recommend Bourne Plumbing and Heating.
Customer in Greater London Posted on 18/11/2020 , work completed 06/10/2020
A friendly professional and knowledgeable 5 star plumber!
Customer Service
Quality
Value
Anthony is a consummate professional. He was punctual, courteous and extremely knowledgeable in his field and very quickly I knew that I was in a safe pair of hands. He gave sound advice and I felt very comfortable knowing that the job to our bathroom would be done to a high standard and his skills did not disappoint. Thanks Anthony, it was a pleasure to meet you and we would not hesitate to use you again. As key workers we've used other tradespeople and have been messed about, which is not what you need during these challenging Covid times. It's a relief to have found you, you willingly showed good Covid secure practices and went the extra mile to talk to us about plumbing options available. This company has traditional old fashioned values. Bourne Plumbing were clear, honest and reliable - a rare quality in any profession these days. Thanks for helping us! P.s. It would have been good to know from the outset there would have been an additional cost for PPE.
Customer in Greater London Posted on 14/11/2020 , work completed 14/11/2020
Top Quality Service
Customer Service
Quality
Value
I was recommended Bourne by a neighbour because of the quality service, Bourne did not disappoint. Anthony was punctual, polite and provided a great service. He was able to fix my problem in a short space of time and advise me on some other work that I was looking at doing, he clearly has a great knowledge of his trade. Would highly recommend this company to anyone looking for a great plumber.
Customer in Greater London Posted on 24/10/2020 , work completed 25/08/2020
Excellent work
Customer Service
Quality
Value
After a poor installation of our previous boiler 11 years ago and a sub-standard annual service contract, both from British Gas, we used Bourne Plumbing & Heating for the first time to replace our gas boiler & upgrade our system to meet current standards. On Anthony’s recommendation we chose a Viessmann Vitodens 100-W compact condensing boiler. A power flush to the system was required. We were surprised at the amount of debris & sludge that had accumulated in our system. Anthony’s work exceeded all our expectations. He is extremely professional and takes the time to explain clearly all stages of the job. He is punctual, courteous, clean & tidy. The price was excellent value. We have no hesitation in recommending him (indeed, we have already done so twice, since he completed our job). We will definitely use him again.
Peggy in Greater London Posted on 23/10/2020 , work completed 14/10/2020
Replacing boiler with a VIESSMANN Vitodens 100-W 26KW System and adjusting and improving the existing system.
Customer Service
Quality
Value
Anthony and a couple of helpers replaced the worn-out boiler and adjusted & reset & improved the existing Central Heating System in the very short agreed time and for the agreed price, completing it on 5/08/20. He did some minor adjustments later and we are extremely well satisfied with him and his work. We would unreservedly recommend him to anyone needing his wide-ranging, excellent and friendly services.
Customer in Greater London Posted on 19/10/2020 , work completed 05/08/2020
Professional
Customer Service
Quality
Value
Anthony fitted a new Viessmann boiler. We also had a full power flush which was badly needed as our radiators are over 25 years old. This was done two weeks after the original work of installing the boiler and treating the radiators. As he worked other problems came to light and options were discussed and agreed. He repaired the outside brickwork to a high standard and cleared up after each days work. Anthony was professional and explained what he was doing in an easy way for us to understand. He keeps up to date with new ideas and advances in his profession.
Customer in Greater London Posted on 19/10/2020 , work completed 10/10/2020
Very Reliable
Customer Service
Quality
Value
Responded very quickly and was able to come out at short notice. Very reliable and got the job done with no issues. Wore all the correct protective gear and kept me informed through the whole process. Would definitely recommend to friends and family.
Becky in Greater London Posted on 17/10/2020 , work completed 15/10/2020
Efficient and quick
Customer Service
Quality
Value
Fixed faulty lavatory cistern cleanly, efficiently and quickly in spite of being supplied with a faulty replacement unit. Very fair price.
Richard in Greater London Posted on 11/09/2020 , work completed 09/09/2020
Quick and effective
Customer Service
Quality
Value
A toilet cistern had sprung a leak from its water input. We had turned off its supply and drained it, so we were not an emergency, but Anthony came the same day, and did an excellent job. Previous work by a plumber we will not name had left the cistern with a very slow leak (from a different place) despite much tightening, necessitating keeping a drip tray in place. Anthony removed the cistern, replaced all the innards, which were found to have been incorrectly sealed and were spoilt, and fitted a new supply feeder pipe and tap; he clearly keeps a stock of routine parts in his van. We now have a cistern which is drip-free and works better than before. He was totally professional, showed us clearly why the replacement parts were needed, left no mess, and inspired confidence. His bill came to just under what we had expected. I hope we don't need a plumber again soon, but when we do he will be the first we approach.
Customer in Greater London Posted on 04/09/2020 , work completed 02/09/2020
Great Job
Customer Service
Quality
Value
Excellent service on my Worcester boiler, un-touched for 5 years! Explained clearly what was required and advised on future pressure maintenance. Place left clean and tidy. Would highly recommend.
Customer in Greater London Posted on 02/09/2020 , work completed 27/06/2020
Honest, fast and efficient.
Customer Service
Quality
Value
Responded promptly to my request fixed my problem fast and efficiently. Very reliable and experienced adhering to guidelines. Would happily recommend to anyone without any hesitation.
Customer in Greater London Posted on 10/08/2020 , work completed 10/08/2020
Experienced and Efficient
Customer Service
Quality
Value
Anthony replaced toilet cistern for me which was enclosed in a vanity unit and difficult to access. He carefully explained the options to me and introduced a carpenter to make good the unit after he had to dismantle part of it. He worked quickly and tidily and the result was better than the original.
Customer in Greater London Posted on 28/07/2020 , work completed 25/07/2020
Tony Bourne
Customer Service
Quality
Value
I enlisted the help of Tony Bourne to deal with a leaking pipe in my bathroom. Despite huge demand on his time from other assignments, Tony came within an hour to deal with the problem. As usual, he carried out the work to my complete satisfaction. Mercifully, I have not had to call upon his services frequently but he has always responded quickly and effectively. His excellent reputation goes before him and I have nothing but praise for his professionalism.
Customer in Greater London Posted on 05/07/2020 , work completed 29/06/2020
Can’t recommend highly enough
Customer Service
Quality
Value
Had a recommendation from a friend when we were looking for someone to re-jig our bathroom quickly as my husband had been diagnosed with cancer -and was not disappointed. He created a fantastic walk in shower for us which is a joy to use. I will certainly use his services again. Professional and a pleasure to have working in the house.
Customer in Greater London Posted on 02/07/2020 , work completed 19/06/2020
Blocked sinks
Customer Service
Quality
Value
I called Anthony for two blocked sinks based upon his trusted trader status and was not disappointed. He was very prompt, reliable and professional in his communication and had someone onsite within a few hours of my call. One of the blockages was quite deep, way past the trap yet both sinks were unblocked efficiently with no fuss. I will definitely be using his services again and would highly recommend him based upon this first experience.
Customer in Greater London Posted on 30/06/2020 , work completed 10/06/2020
Kitchen plumbing
Customer Service
Quality
Value
Showed up exactly when he said he would to fix an on-going problem with plumbing in the kitchen. Diagnosed the problem immediately (the original plumbing was a mess of pipes going in all directions), had the spares in his van, and sorted it out to an excellent standard for a reasonable price. There have been no problems since and I am very satisfied. Furthermore, how nice to have a polite and courteous tradesman...
Customer in Greater London Posted on 29/06/2020 , work completed 10/04/2020
Professionalism, Punctuality, Quality, Responsiveness, Value
Customer Service
Quality
Value
Tony supplied and installed our under sink water heater at my workplace. I found Tony to be very knowledgeable, professional, trustworthy and methodical in his work. He gave several options and explained the pros and cons of each. I have since asked Tony to complete several other jobs and would highly recommend to anyone.
Customer in Greater London Posted on 17/06/2020 , work completed 05/03/2020
Viessmann boiler installed
Customer Service
Quality
Value
Anthony fitted a new Viessmann boiler and radiators. The work was of a high standard and both the boiler and radiators are working well. Anthony deserves his many recommendations as he is always professional, on time, and tidy, in everything that he does.
Customer in Greater London Posted on 26/05/2020 , work completed 18/05/2020
Highly recommended
Customer Service
Quality
Value
Anthony was prompt, efficient and he did an excellent job- I'd have no hesitation in recommending him to others.
Customer in W3 Posted on 20/05/2020 , work completed 14/04/2020
efficient and polite
Customer Service
Quality
Value
Mr Bourne was responsive, friendly and came quickly to fix my kitchen tap without mess or fuss. I will definitely use him again and recommend his services to others. His price was also good.
Customer in Greater London Posted on 20/05/2020 , work completed 20/05/2020
My review
Customer Service
Quality
Value
We had a damp patch in the concrete floor of our cloakroom. Anthony neatly dug out the floor and exposed the piping, and after discussing our options with us, he capped off the faulty piping. The work was completed quickly and without any mess. We would recommend him!
Customer in Greater London Posted on 19/05/2020 , work completed 12/05/2020
Honest, reliable and efficient
Customer Service
Quality
Value
Very good, honest and reliable experienced company. Even in these difficult circumstances arrived on time, fully prepared to adhere to guidelines. Very neat big job completed and my flat left clean and tidy. Have used them for sometime and would happily recommend to anyone without any hesitation.
Customer in Greater London Posted on 24/04/2020 , work completed 20/04/2020
Reliable and helpful
Customer Service
Quality
Value
Bourne plumbing and heating came to my property to move a radiator. The work was completed quickly and to a high quality. Anthony himself was helpful and advised me on the appropriate size and type of radiator we needed. On a personal level Anthony was friendly and professional. I would highly recommend him to all my friends and family.
Customer in Greater London Posted on 16/04/2020 , work completed 28/02/2020
Installation of a new Viessmann boiler and system up-grade
Customer Service
Quality
Value
I have used Anthony on many occasions in the past (he re-fitted my bathroom last year) and, when my old central heating system ceased to function in February, I contacted him again for his assistance. His service is always prompt, reliable and highly efficient. He explained to me what he was going to do before commencing the work and provided an acceptable estimate. Eminently trustworthy, he completed the work whilst I was away from my flat and met me when I had returned to explain the Viessmann central heating system to me in detail. He always leaves my flat clean and tidy after the work has been completed. I have no hesitation in recommending Anthony to anybody who is seeking a thoroughly professional, personable and efficient plumber.
Customer in Rutland Posted on 30/03/2020 , work completed 23/03/2020
Installation and service of Viessmann boiler
Customer Service
Quality
Value
Excellent service and quality of work on a Viessmann boiler - arrived on time, polite and courteous.
Customer in Greater London Posted on 26/03/2020 , work completed 06/03/2020
Reliable and quick
Customer Service
Quality
Value
Anthony has been very helpful repositioning our boiler that was badly installed by another company. He is always very prompt, professional and does an excellent job.
Customer in Greater London Posted on 19/03/2020 , work completed 19/03/2020
Fitting a new monobloc kitchen tap.
Customer Service
Quality
Value
The job proved to be a particular complicated task since the rust under the old tap made it impossible to extract without risk of damage to the black kitchen sink. The plumber (Anthony Sawczuk) was able to complete the task with little obvious damage. He was utterly professional, explaining the options quite clearly once he had inspected the work to be done. He is punctual, polite and we would recommend him to anyone looking for a trustworthy, highly competent plumber.
Arwel & Danielle Griffiths Posted on 02/03/2020 , work completed 02/03/2020
Excellent boiler replacement
Customer Service
Quality
Value
I asked Bourne Plumbing to service my 45-year old heating boiler. On starting the job a fault was identified which could not be rectified as the faulty part was now obsolete. Anthony advised that continued use of the boiler was dangerous. He therefore fitted a new boiler with the minimum of delay after I had accepted his very detailed estimate I was greatly impressed with Anthony's approach to the work. Clearly an expert, he was thorough, quick, clean and willingly answered my queries which arose during the course of the project. All the work detailed in the estimate was carried out punctiliously: and an unexpected emergency that arose was handled with impressive aplomb. Anthony is very professional in his work and does an excellent job. I would certainly use his services again.
Customer in Greater London Posted on 29/02/2020 , work completed 27/02/2020
Good service, excellent work. Clean and quick.
Customer Service
Quality
Value
New Viessmann boiler installation. I have known Anthony for some years and he has always given good advice, and provided an excellent and fast service. He replaced my old boiler and fitted a new one in a very tight space. Worked hard and tidily, accomplishing the job in one day. Cleaned up afterwards, and the price was very agreeable. Delighted with the new boiler and after-service. My personal impression of Anthony is that he is honest, hard-working and very personable. Highly recommended!
Customer in Greater London Posted on 10/01/2020 , work completed 23/10/2019
Prompt service and excellent work
Customer Service
Quality
Value
I have used Anthony before and he has always done excellent work and been helpful and prompt in his response. On Sunday I found that my boiler was leaking and so I called Anthony and he came promptly the next morning. He identified the problem which was a leak in the plastic diverter valve, ordered the replacement part and then fitted it the next morning. He also provided good advice on using the boiler in the short interim between his ordering the valve and fitting it and on ensuring that the water pressure level was not too high. He is always helpful and polite and takes pride in his work. I always feel confident that he will provide me with a highly professional service and he also responds quickly to calls and understands the importance of clear and regular communication.
Customer in Greater London Posted on 15/11/2019 , work completed 12/11/2019
Replacement condensing boiler installation
Customer Service
Quality
Value
We have used Bourne Plumbing & Heating to service our boiler for a number of years. Our boiler recently failed and at short notice Bourne Heating provided a quotation and installed a Viessmann gas condensing boiler. We were impressed with the speed of response, quality of installation and helpful approach provided. There were no hidden extra costs and we are very happy with the installation.
Chris in Greater London Posted on 12/11/2019 , work completed 23/09/2019
Excellent work highly recommended
Customer Service
Quality
Value
I found Anthony through the reviews on Which. I was having problems with my existing boiler which had been fitted some 14 years ago. He responded promptly to my request for a visit, after inspection it was clear the boiler needed to be replaced and suggested a Viessmann boiler. The replacement process went smoothly; the work was carried out in an efficient and professional manner. Very pleased with the outcome the boiler seems very efficient a great job. Highly recommended.
Customer in Greater London Posted on 12/11/2019 , work completed 04/11/2019
Tidy Tony
Customer Service
Quality
Value
Maybe you know that sinking feeling when you think the old boiler won't last another winter and you just dread the thought of all the upheaval of getting a new one. This had been the worry for us for a few years until we experienced the first-rate work of Bourne Plumbing. We were impressed by the neat and tidy workmanship when Tony successfully sourced and fitted a new hob. He suggested a Viessmann boiler and though the name was new to us we went ahead and are very pleased with his work, punctuality, tidiness, explanations etc.
Customer in Greater London Posted on 29/10/2019 , work completed 07/06/2019
New heating system - Highly recommend.
Customer Service
Quality
Value
We had been recommended Anthony and contacted him to fit a new heating system and install a Viessmann boiler as part of our house renovation. We were really impressed with his work and his high standards. Helpfully, he was also available during and after the work, in the evenings and at weekends, with any questions or queries we had. Would highly recommend.
Customer in Greater London Posted on 28/10/2019 , work completed 31/07/2019
Excellent service
Customer Service
Quality
Value
Anthony provided an annual service for the Viesseman boiler he installed last year. As always he was very efficient, punctual, clean and tidy and charged the agreed price. We always use Bourne Plumbing & Heating for all our plumbing needs and can thoroughly recommend them.
Customer in Greater London Posted on 28/10/2019 , work completed 07/08/2019
Fix shower leak, install shower, install sink taps.
Customer Service
Quality
Value
Great work. Great advice. Professionally done. Very polite. Good choice on shower and taps after listening to what was required.
Customer in Greater London Posted on 26/10/2019 , work completed 25/10/2019
Excellent
Customer Service
Quality
Value
Probably the best plumber we've ever used in terms of quality of work. Great care was taken with the elements and quality of the installation and we were consulted on every step and then trained at the end. Of course, such quality takes longer and so this is not the cheapest service. But it's well worth it. We were advised to install a Viessmann boiler which so far, works perfectly.
Customer in Greater London Posted on 26/10/2019 , work completed 17/10/2019
Very good work, fast and clean.
Customer Service
Quality
Value
I needed removal of totally coroded waste disposal which stopped working, not replacing it, and turning the sink into functional sink. Anthony Sawczuk performed the job efficiently, quickly and very well. The kitchen remained clean, there was no water anywhere and the sink functions well with a new plug which was provided by him. He worked for about an hour and a half - seemed to me very efficient. The cost was reasonable. Would use him again and recommend him.
Customer in Greater London Posted on 16/10/2019 , work completed 10/10/2019
Great Service
Customer Service
Quality
Value
I discovered a gas leak one evening at 6pm and my gas supply had to be shut off, leaving me without heating or hot water. Bourne Plumbing and Heating was recommended to me. I rang and got Tony, who to my great relief, was able to come first thing the next morning. He gave me advice about the necessary repair, but for my own peace of mind, I asked him to install a new gas supply pipe from meter to boiler. Tony had all the necessary materials on the van and completed the work within a few hours. He was fast, efficient, clean and tidy in my home. He explained what he was doing and why, reassuring me all safety checks had been done. I have no hesitation in recommending Bourne Plumbing and Heating.
Customer in Greater London Posted on 20/06/2019 , work completed 24/05/2019
Very quick service
Customer Service
Quality
Value
A routine gas safety inspection turned up a slow gas leak and the gas supply was capped, leaving me without heating and hot water. I rang Anthony Sawczuk at Bourne and explained the situation. He was able to come the next morning, installed a new gas pipe between meter and boiler, and provided a new gas safety certificate. What more can you ask? Well done!
Customer in Greater London Posted on 05/05/2019 , work completed 03/04/2019
Great Job
Customer Service
Quality
Value
Tony installed a new Viessmann boiler, new pump, new piping and power flushed the system through. Always turned up at time arranged and worked a full day. Proved to be extremely reliable and trustworthy - we were happy to trust him with keys when we weren't there. Also, left the house in a clean state every evening. Would unreservedly recommend.
Customer in Greater London Posted on 30/04/2019 , work completed 18/04/2017
The charge was reasonable and the customer service was excellent.
Customer Service
Quality
Value
My flat sprung a leak during the Bank Holiday. Bourne Plumbing came out and dealt with the issue extremely promptly much to our relief! I feel they went above and beyond what I would have expected - by addressing another issue that was also there. They were also very polite and professional from start to finish. The charge was reasonable and the customer service was excellent. I intend to use this service again for plumbing needs. Many thanks for an excellent job.
Customer in Greater London Posted on 28/04/2019 , work completed 19/04/2019
Lovely
Customer Service
Quality
Value
Excellent, leaves everything clean, lovely person, carries on working, doesnt stop,
Posted on 25/04/2019 , work completed 25/04/2019
Extremely efficient
Customer Service
Quality
Value
I called Antony at 8 PM as i did not have any water. At 9:00PM was at home and at 9:10 the problem was fixed. Another plumber working on another flat has cut my water. Antony is extremely efficient and not too expensive for out of hour work.
Customer in Greater London Posted on 23/04/2019 , work completed 23/04/2019
Efficient & Prompt Service
Customer Service
Quality
Value
Anthony replaced our boiler and power flushed the system. He also fixed the overflow from the hot water cylinder which had overflowed for 7 years! He sorted all our problems from the previous unreliable plumber. Anthony is very efficient and prompt and even helps with keeping customer paperwork in order.
Customer in Greater London Posted on 16/04/2019 , work completed 10/12/2018
Great work
Customer Service
Quality
Value
Very competent and professional - replaced thermostat and valves in central heating/hot water systems. Knowledgeable, reliable and prompt.
Customer in Greater London Posted on 07/04/2019 , work completed 05/04/2019
Highly recommended
Customer Service
Quality
Value
Highly reliable and trustworthy professional. Unlike many other tradesmen Anthony will answer your call and give immediate advice. He refurbished our Gas CH after our boiler was condemned with an excellent and efficient service.
Customer in Greater London Posted on 04/04/2019 , work completed 04/04/2019
Great work
Customer Service
Quality
Value
Anthony replaced valves to a vertical radiator, having to drain the system and fiddle w a tight fitting. He was timely, patently experienced and skilled, plus tidy. I recommend him and hope to engage him for future work.
Customer in Greater London Posted on 28/03/2019 , work completed 19/03/2019
Installation of new boiler
Customer Service
Quality
Value
Installation of new Weismann which was carried out efficiently and explained throughout the whole operation by Anthony. The work was completed according to schedule and within the budget. Throughout the period of work, Anthony’s approach was professional, friendly and obliging with any queries we had. We are very satisfied with the installation of the boiler and the efficient function of it. We would recommend Bourne Plumbing for successful plumbing work.
Customer in Greater London Posted on 28/03/2019 , work completed 28/03/2019
A Great Plumber
Customer Service
Quality
Value
My boiler stopped working on one of the coldest days this year and I found Bourne Plumbing & Heating on Which Trusted Trader site. I telephoned at 8.30 am and Anthony came to inspect my 14 year old system at 9am and we discussed repairing or replacing. He promised to deliver a quote by the evening. Since I had no other means of heating he offered to purchase heaters of my choice and they arrived within the hour. A quote arrived that evening and I accepted next day and 2 working days later Anthony arrived with a Viessmann Vitodens 100 boiler, a Magna-Clean filtration unit and 12 thermostatic radiator valves plus dust sheets and a hoover. The work took 3 days plus a 1-day Power Flush during the next l4 days. There were no unforeseen extras and the work was carried out in a most efficient and professional manner and I would not hesitate to recommend Anthony.
Customer in Greater London Posted on 05/03/2019 , work completed 17/01/2019
Excellent in every respect
Customer Service
Quality
Value
Anthony and his team were marvellous, put to rights an elderly ladies heating etc which 2 sets of so called plumbers had wreaked ! 10 out of 10 ! I own a care agency and will now be only using him for repairs in my Clients houses ! His team are great as well , needed a new ceiling due to water leaks and Anthony arranged repairs , if you want a Truly Trusted Plumber look no further than Bourne Plumbing
Customer in Greater London Posted on 13/02/2019 , work completed 08/02/2019
Excellent work
Customer Service
Quality
Value
New boiler fitted, and radiators cleaned and flushed and gas fire serviced
Coral Posted on 30/01/2019 , work completed 30/01/2019
Great work, came out quickly
Customer Service
Quality
Value
Anthony came over within hours of my calling him, identified the problem quickly (a leak at the base of the toilet) and fixed it straight away. Also gave good advice on other unrelated queries. I found him through Which and this directory has been very useful for tradesmen. I'd definitely use him again.
Customer in Greater London Posted on 24/01/2019 , work completed 09/01/2019
My Review
Customer Service
Quality
Value
Replacement of faulty parts on an unvented hot water cylinder, replacing expansion vessel incorrectly installed on pipe work, combination inlet valve and TPRV. Removed existing incorrect 22mm gate valve on mains water supply to unit as it did not shut off fully. Cut out sections of pipe work and recorrect as necessary. Supplied and fitted a 22mm Adey Pro2 magnaClean unit, SpiroVent RV2 and SpiroTop unit to central heating system pipe work as recommended. Repairs to towel rail and kitchen sink tap
Nicola Posted on 10/01/2019 , work completed 10/01/2019
Recent Experience
Customer Service
Quality
Value
Contacted Bourne Plumbing in the lead-up to Christmas (was recommended to me by a work colleague who also lives in Wembley) with three issues concerning a bathroom tap, bedroom radiator and attic overflow which was overflowing! Anthony was upfront and honest, couldn’t get over for at least a few days due to volume of work and we agreed a date. He arrived on the day with all the necessary tools/parts. Talked through what needed to be done and set about fixing all three problems. Very open/honest and easy to communicate with. I will certainly re-contact for any future plumbing issues and happy to recommend him to others. He supplied a quick and professional service.
Ally (Wembley) Posted on 17/12/2018 , work completed 17/12/2018
Great Service
Customer Service
Quality
Value
New bolter installed and flushed system. Super efficienct reliable and trustworthy. Gladly and a premium for a premium and professional service.
BSTEWART Posted on 11/12/2018 , work completed 11/12/2018
Prompt, reliable and professional
Customer Service
Quality
Value
Very happy with the prompt and efficient service from Anthony. After my old boiler failed, he installed a new Viessmann boiler within 24 hours with no fuss, clearing-up after the work. Returned a few days later to power-flush the system. I got the impression of a thoroughly professional, diligent and effective worker - please keep him topped-up with cups of tea! I'm happy to recommend Bourne Plumbing and Heating.
Rob C Posted on 10/12/2018 , work completed 10/12/2018
All sorted :)
Customer Service
Quality
Value
Viessman boiler installation and power flush, toilet leak, shower temperature control and central heating valve all sorted by Anthony. Our central heating has never been so effective - wonderful.
Rachel Posted on 19/11/2018 , work completed 19/11/2018
Our go-to plumber!
Customer Service
Quality
Value
We have used Tony at Bourne Plumbing over the last 13 years. He is reliable, honest and gets the job done correctly the first time, every time.
Sixpackchick Posted on 15/11/2018 , work completed 15/11/2018
Sound professional service
Customer Service
Quality
Value
Anthony was professional in the way he went about the job and was clear on the estimated costs. Very happy with the service I received and would happily recommend Anthony.
Damien_W7 Posted on 13/11/2018 , work completed 13/11/2018
My Review
Customer Service
Quality
Value
Anthony did an overhaul of our ailing central heating, including the install of a Power Flush system. He also serviced the gas boiler and replaced a faulty shower mixer unit. And he replaced a leaking toilet cistern. The works were undertaken at intervals over several days; he always kept agreed times and kept us informed of progress - the shower mixer was a more difficult issue than expected but Anthony worked through it within the original estimate, despite some extra time required on his part. On each occasion he kept the working area tidy and cleaned up perfectly.
Martin & Debbie Posted on 03/11/2018 , work completed 03/11/2018
Great work by Bourne Heating
Customer Service
Quality
Value
I am happy to add my recommendation to those already posted here. I had a problem with my central heating - cold radiators despite the boiler and pump appearing to work properly. This issue baffled Putney Plumbers and Swale Heating both of which made multiple visits with at least 7 different plumbers all of whom failed to fix the problem despite two changes of pump and a power flush. I contacted Anthony of Bourne Heating whose name I got from Which Trusted Traders. He recommended reconfiguration of the pipework around the pump and hot water cylinder and immediately discovered a complete blockage in one of the pipes. The pump had been trying to force water through a blocked pipe - thats why they were wearing out and having to be replaced. Once Anthony had fitted new pipework and a new pump the central heating was as good as new. He returned a fortnight later to do a proper power flush the earlier one by Putney Plumbers did nothing at all. He also did a couple of other plumbing jobs while he was here - new outside tap and replacement ballcock on cold tank. The bill for all this work was close to 2000 but this was proportionate to the materials used and time taken. I had previously paid out similar amounts for work which failed to solve the problem. I would be happy to use Anthony again and recommend him highly.
Peter, Which Reviewer Posted on 16/10/2018 , work completed 16/10/2018
Highly recommend Bourne Plumbing and Heating
Customer Service
Quality
Value
My toilet was leaking and needed to be completely removed from the wall to fix. Anthony did an excellent job of removing it, fixing the leak and fitting it back into position securely. This was a big job that took several hours. I'm very happy with his work and he left everything clean when he left. I'm happy to recommend Bourne Plumbing and Heating to everyone. I have used them before and they are always reliable, do excellent work and charge fairly. You can call them out with confidence to know the work will be carried out to a very high standard for an excellent price.
Which? Trusted Traders Consumer Posted on 30/08/2018 , work completed 30/08/2018
Professional, diligent, conscientious service.
Customer Service
Quality
Value
Installation of new Viessmann combination boiler CH conventional and WarmUp wet underfloor systems
T&T, . Posted on 15/08/2018 , work completed 15/08/2018
Excellent reliable service
Customer Service
Quality
Value
Had an emergency when kitchen pipe started leaking into flat below. Water pipe was found to be embedded in concrete. Bourne Plumbing dealt with this quickly and efficiently. Subsequently had new kitchen installed and Bourne Plumbing completed all the pipework. Company is reliable and do an excellent job.
Which? Trusted Traders Consumer Posted on 03/08/2018 , work completed 03/08/2018
A trusted workman
Customer Service
Quality
Value
A complete central heating system. There was no central heating in the house before. Anthony was a superb workman, he was clean and tidy and always aware of my needs while living in the house while floorboards were up and rooms disrupted. I had complete confidence in leaving him in my house if I had to go out.
Which? Trusted Traders Consumer Posted on 11/07/2018 , work completed 11/07/2018
Another satisfied customer
Customer Service
Quality
Value
Replacement of Hot water/central heating boiler. It was a complex job adapting the old plumbing for the replacement boiler. Bourne Plumbing made an excellent job of the change over and the new equipment fits in well with the general design of the kitchen and is working well
peter, . Posted on 14/06/2018 , work completed 14/06/2018
Top rate professional
Customer Service
Quality
Value
To install a new combination boiler and update central heating system. Tony proved to be an extremely reliable and professional tradesman. His work was of the highest standard and I was completely satisfied with the job he did. He also took time to liaise with Transco over a problem with the incoming gas main which was a great help. I would thoroughly recommend him to anyone .
Ron Thompson, . Posted on 14/06/2018 , work completed 14/06/2018
Bourne Plumbing & Heating: excellent, skilful service
Customer Service
Quality
Value
Bourne Plumbing & Heating have carried out a number of projects for us, large and small, over many years. We have invariably found them to be technically skilful, utterly reliable and reasonably priced. The latest job was the replacement of our boiler. The work was carried out promptly, efficiently and we were very pleased with the outcome.
Douglas Vickers, . Posted on 14/06/2018 , work completed 14/06/2018
Very helpful
Customer Service
Quality
Value
Anthony installed a replacement boiler for us in a tenanted property. The work was completed in good time and to the agreed quote, and he was happy to communicate directly with the tenants to arrange access etc. He also kept us well informed throughout the job.
Zoltan Bornemissza, . Posted on 14/06/2018 , work completed 14/06/2018
Good experience
Customer Service
Quality
Value
Central heating system was overhauled & power flushed,boiler serviced. The trader arrived on time & the standard of workmanship high.
Malcolm Pocock, . Posted on 14/06/2018 , work completed 14/06/2018
The review is self explanatory
Customer Service
Quality
Value
I first came across Mr Sawczuk of Bourne Heating and Plumbing when I bought my house 30 years ago. He carried out major re-plumbing of the house and I am pleased to say that his work has stood the test of time. He recently repaired a shower mixer, and a faulty toilet cistern and upgraded several gate vales and stop cocks. He arrived when he said he would, and did the work in a day. While he is not the cheapest plumber around, His work is of high quality and I would have no hesitation in recommending him.
Which? Trusted Traders Consumer Posted on 10/06/2018 , work completed 10/06/2018
Very satisfied customer
Customer Service
Quality
Value
Had a new boiler installed. Very pleased with the work done. Workmanship was outstanding. Got the job done quickly left no mess behind. Heating hot water working great. Not had any problems. Would highly recommend this company.
Lou123, Which Reviewer Posted on 05/06/2018 , work completed 05/06/2018
Bourne plumbing and heating
Customer Service
Quality
Value
Anthony serviced our Viessmann boiler. He was able to attend on the same day that we contacted him and was pleasant and efficient in his work (which was also reasonably priced). We would definitely use him again for plumbing or gas work!
Which? Trusted Traders Consumer Posted on 16/04/2018 , work completed 16/04/2018
Excellent professional and customer service provided on budget
Customer Service
Quality
Value
Re-plumbing existing bathroom; including removal bath and replacement with glazed shower cubicle, new toilet (including new soil pipe) and new washbasin and vanity unit.
Which? Trusted Traders Consumer Posted on 10/04/2018 , work completed 10/04/2018
Bourne Plumbing and Heating
Customer Service
Quality
Value
Viessmann boiler fitted. Excellent service provided
Which? Trusted Traders Consumer Posted on 04/04/2018 , work completed 04/04/2018
Another successful assignment undertaken for us by Bourne Plumbing
Customer Service
Quality
Value
1) Bourne Plumbing attended to identify cause of a leak that was causing mains fuses to trip and to remedy it.. Rapidly diagnosed the problem and provided a reliable temporary solution 2) Bourne Plumbing returned subsequently by appointment to replace a leaking motorised valve and various expired accessories of a MegaFlow hot water cylinder. Serviced our existing 10-year-old Worcester-Bosch boiler, but found that it could not be brought within acceptable emission limits without substantial, expensive and ultimately speculative work. Advised boiler replacement with a Viessmann Vitodens 100-W compact 35KW wall-hung boiler and the likely cost, including upgraded de-aeration, filtering and flue systems. Agreed in principle to go ahead, so we were provided promptly with a detailed written quotation, which we accepted. As the existing boiler could not be used safely we relied an an Immersion heater and Bourne Plumbing kindly lent us 5 virtually new fan heaters for the interim. 3) Bourne Plumbing supplied, fitted and commissioned the new boiler and undertook associated works by appointment in our unavoidable absence during a Saturday. We returned to find the house warm again and a very quiet, neat new boiler installed. We subsequently received a ring-binder of information about the new system, various warranties and two invoices, which were in accordance with what we were expecting to pay. 4) We have accepted Bourne Plumbing's suggestion that it should return about a month after the installation of the boiler in order to monitor performance and in particular the cleanliness of the newly-installed Magna-Clean filtration unit. We have great confidence in Bourne Plumbing, which takes the trouble to explain the present situation, the alternative courses of action available to deal with it, the associated likely costs and risks, and which course of action it would recommend.
Which? Trusted Traders Consumer Posted on 24/03/2018 , work completed 24/03/2018
Excellent Quality
Customer Service
Quality
Value
Complete refurbishment of my bathroom, including tiling, decorating and installing a new wash hand basin, shower and toilet. The work was completed to the highest quality and I am delighted with the result. Bourne Heating and Plumbing are a very efficient company to deal with and, as a client, I am always treated with courtesy and respect. I would have no hesitation in recommending them and look forward to welcoming them back to my home in the future.
Which? Trusted Traders Consumer Posted on 09/02/2018 , work completed 09/02/2018
Experienced qualified plumber who takes pride in his work
Customer Service
Quality
Value
Bourne Plumbing replaced leaking kitchen tap. Delighted with the work and approach from start to finish. Reasonably priced and great 5-star service. Polite, professional, qualified, experienced plumber who takes pride in his work.
Which? Trusted Traders Consumer Posted on 07/02/2018 , work completed 07/02/2018
Experienced qualified plumber who takes pride in his work
Customer Service
Quality
Value
Bourne Plumbing replaced leaking kitchen tap. Delighted with the work and approach from start to finish. Reasonably priced and great 5-star service. Polite, professional, qualified, experienced plumber who takes pride in his work.
Which? Trusted Traders Consumer Posted on 07/02/2018 , work completed 07/02/2018
Excellent, prompt, reliable service.
Customer Service
Quality
Value
New mixer sink tap fitted in the kitchen
Which? Trusted Traders Consumer Posted on 06/02/2018 , work completed 06/02/2018
Excellent, prompt, reliable service.
Customer Service
Quality
Value
New mixer sink tap fitted in the kitchen
Which? Trusted Traders Consumer Posted on 06/02/2018 , work completed 06/02/2018
Highly recommended. Someone who really cares.
Customer Service
Quality
Value
I contacted Bourne Heating and Plumbing on a friend's recommendation to help get to the bottom of issues with my heating system that have been unresolved by others. Tony attended my property and assessed the situation thoroughly, noticing various issues that should have been spotted by others. He recommended replacing a pump, fitting a new pump in a new location and also raising the height of our cold water tank to improve pressure. The work was carried out promptly on time and on budget and Tony and his colleague left my home clean and tidy after every day. Tony might not be the cheapest plumber you will find but he does care about his work and have a high technical ability. He won't take shortcuts. I wish I'd found him sooner as his professionalism pays off in the long run!! Highly recommended!
JJF, SW1 Posted on 05/02/2018 , work completed 05/02/2018
Highly recommended. Someone who really cares.
Customer Service
Quality
Value
I contacted Bourne Heating and Plumbing on a friend's recommendation to help get to the bottom of issues with my heating system that have been unresolved by others. Tony attended my property and assessed the situation thoroughly, noticing various issues that should have been spotted by others. He recommended replacing a pump, fitting a new pump in a new location and also raising the height of our cold water tank to improve pressure. The work was carried out promptly on time and on budget and Tony and his colleague left my home clean and tidy after every day. Tony might not be the cheapest plumber you will find but he does care about his work and have a high technical ability. He won't take shortcuts. I wish I'd found him sooner as his professionalism pays off in the long run!! Highly recommended!
Which? Trusted Traders Consumer Posted on 05/02/2018 , work completed 05/02/2018
Brilliant job!
Customer Service
Quality
Value
We have used the services of the above for many years, first in Ealing and even though we have moved to Richmond. He is always prepared to help with any heating & plumbing problems. Mr Bourne is very obliging & friendly, and always impressed us with the way he is, so tidy and clean. Top class service!
Michael George, Surrey Posted on 05/02/2018 , work completed 05/02/2018
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018
Excellent Quality
Customer Service
Quality
Value
Complete refurbishment of my bathroom, including tiling, decorating and installing a new wash hand basin, shower and toilet. The work was completed to the highest quality and I am delighted with the result. Bourne Heating and Plumbing are a very efficient company to deal with and, as a client, I am always treated with courtesy and respect. I would have no hesitation in recommending them and look forward to welcoming them back to my home in the future.
S.A.Smith, W5 Posted on 01/02/2018 , work completed 01/02/2018
Great job. Efficient and quick.
Customer Service
Quality
Value
A tricky job, as cold and water pipes below the floor in a kitchen had to be replaced.
Which? Trusted Traders Consumer Posted on 01/02/2018 , work completed 01/02/2018
Excellent plumbing
Customer Service
Quality
Value
Underfloor hot water and cold water pipes replaced in kitchen. Tiles removed and new tiles inserted
Which? Trusted Traders Consumer Posted on 29/01/2018 , work completed 29/01/2018
Excellent plumbing
Customer Service
Quality
Value
Underfloor hot water and cold water pipes replaced in kitchen. Tiles removed and new tiles inserted
Which? Trusted Traders Consumer Posted on 29/01/2018 , work completed 29/01/2018
v.good service
Customer Service
Quality
Value
replace kitchen taps mr bourne was prompt in reacting to my request- 1 w/day completed job efficiently. fair price. would certainly use him again.
Which? Trusted Traders Consumer Posted on 28/01/2018 , work completed 28/01/2018
Prompt & very professional
Customer Service
Quality
Value
Anthony was highly recommended by friends obviously they were extremely happy with Bourne Plumbing & Heating's work, I say the same! First class.
Owais, London Posted on 26/01/2018 , work completed 26/01/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 25/01/2018 , work completed 25/01/2018
Very satisfied
Customer Service
Quality
Value
Anthony installed a new set of basin taps and replaced the existing pipework with 15mm flexi connections. He cleaned out the existing blockage and fitted a new click-clack basin waste and sealed it. He also supplied and fitted a new 35mm basin trap which he connected to the existing waste pipe. The work was carried out promptly and efficiently. Anthony is friendly and he gets on with things. He makes sure not to leave any mess and also explains what he is doing and he showed me how the new taps and plug worked. He is easy to contact and keep in touch with and he also came to my property at the agreed time. He has carried work out before at my home and it was also done to a high standard. I am very satisfied with his work and attention to detail and would not hesitate to use him again and to recommend him to others.
Which? Trusted Traders Consumer Posted on 24/01/2018 , work completed 24/01/2018
Very satisfied
Customer Service
Quality
Value
Anthony installed a new set of basin taps and replaced the existing pipework with 15mm flexi connections. He cleaned out the existing blockage and fitted a new click-clack basin waste and sealed it. He also supplied and fitted a new 35mm basin trap which he connected to the existing waste pipe. The work was carried out promptly and efficiently. Anthony is friendly and he gets on with things. He makes sure not to leave any mess and also explains what he is doing and he showed me how the new taps and plug worked. He is easy to contact and keep in touch with and he also came to my property at the agreed time. He has carried work out before at my home and it was also done to a high standard. I am very satisfied with his work and attention to detail and would not hesitate to use him again and to recommend him to others.
Which? Trusted Traders Consumer Posted on 24/01/2018 , work completed 24/01/2018
Very satisfied
Customer Service
Quality
Value
Anthony installed a new set of basin taps and replaced the existing pipework with 15mm flexi connections. He cleaned out the existing blockage and fitted a new click-clack basin waste and sealed it. He also supplied and fitted a new 35mm basin trap which he connected to the existing waste pipe. The work was carried out promptly and efficiently. Anthony is friendly and he gets on with things. He makes sure not to leave any mess and also explains what he is doing and he showed me how the new taps and plug worked. He is easy to contact and keep in touch with and he also came to my property at the agreed time. He has carried work out before at my home and it was also done to a high standard. I am very satisfied with his work and attention to detail and would not hesitate to use him again and to recommend him to others.
Which? Trusted Traders Consumer Posted on 22/01/2018 , work completed 22/01/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 19/01/2018 , work completed 19/01/2018
Very Good
Customer Service
Quality
Value
Boiler service. Work carried out by Antony was excellent.
Which? Trusted Traders Consumer Posted on 19/01/2018 , work completed 19/01/2018
v.good service
Customer Service
Quality
Value
Replaced kitchen taps Mr bourne was prompt in reacting to my request- 1 w/day completed job efficiently. fair price'. I would certainly use him again''.
Which? Trusted Traders Consumer Posted on 17/01/2018 , work completed 17/01/2018
Good service
Customer Service
Quality
Value
My central heating boiler broke down and left me without heating and hot water. Because of its age and the general state of the system Anthony recommended fitting a new boiler. He installed the new boiler in a couple of days and restored the heating and hot water, much to my relief, working on his own, all day. Then he came back to powerflush the system and make sure everything was working. He also repaired three of the radiator thermostats which hadn't been working properly. I was pleased that the quote that he had originally given me was not exceeded.
Alison, . Posted on 15/01/2018 , work completed 15/01/2018
A plumber you can trust
Customer Service
Quality
Value
Anthony was very thorough in checking the cause of the problem replacing and checking the parts systematically. He was able to identify and resolve the problem in a few hours. He explained everything he did and also left the house clean and tidy. I wouldn't hesitate to recommend him to friends and family.
Andy w., . Posted on 14/01/2018 , work completed 14/01/2018
Leaking sink sorted
Customer Service
Quality
Value
Prompt attention and all sorted within an hour - fantastic.
Rachel, Ealing, . Posted on 13/01/2018 , work completed 13/01/2018
Bourne Plumbing
Customer Service
Quality
Value
We had Bourne replace and source our boiler. Quick, efficient, and dilligent - we could not have asked for a better company to do the work.
Dawn, . Posted on 10/01/2018 , work completed 10/01/2018
A plumber you can trust
Customer Service
Quality
Value
Anthony was very thorough in checking the cause of the problem replacing and checking the parts systematically. He was able to identify and resolve the problem in a few hours. He explained everything he did and also left the house clean and tidy. I wouldn't hesitate to recommend him to friends and family.
Which? Trusted Traders Consumer Posted on 08/01/2018 , work completed 08/01/2018
Leaking sink sorted
Customer Service
Quality
Value
Prompt attention and all sorted within an hour - fantastic.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
Prompt & professional
Customer Service
Quality
Value
The response to my call was very prompt, and the job carried out with no delay, leaving the area clean.
Dorothy, Middlesex Posted on 21/12/2017 , work completed 21/12/2017
Good service
Customer Service
Quality
Value
My central heating boiler broke down and left me without heating and hot water. Because of its age and the general state of the system Anthony recommended fitting a new boiler. He installed the new boiler in a couple of days and restored the heating and hot water, much to my relief, working on his own, all day. Then he came back to powerflush the system and make sure everything was working. He also repaired three of the radiator thermostats which hadn't been working properly. I was pleased that the quote that he had originally given me was not exceeded.
Which? Trusted Traders Consumer Posted on 12/12/2017 , work completed 12/12/2017
We have finally found an excellent plumber!
Customer Service
Quality
Value
Tony refurbished all the central heating piping in my house and split the top floor heating into a separate zone. He also help resolve a few issues with the boiler that a previous plumber had failed to do. We were very impressed with the quality of his work and his attention to detail. He worked hard and we would be very happy to employ him again.
THMB, . Posted on 30/11/2017 , work completed 30/11/2017
Excellent Service
Customer Service
Quality
Value
Tony goes above and beyond to solve problems that other plumbers do not want to tackle. He has solved numerous difficult problems in blocks of flats with a 1930's communal heating system. He does not let a difficult situation beat him. I would highly recommend Tony to anyone requiring a heating and plumbing service. I can't praise him enough regarding his quality of work.
Lorraine P Posted on 20/11/2017 , work completed 20/11/2017
New boiler
Customer Service
Quality
Value
Antony installed a new Viessmann boiler for us 3 weeks ago. He also changed the valves on our old radiators and power flushed the system. He carried out the work as per his estimate and cleaned up beautifully afterwards. I would certainly use him again.
T&VHare Posted on 10/11/2017 , work completed 10/11/2017
Superb work
Customer Service
Quality
Value
Tony installed a new Viessmann boiler, involving work on the roof and new pipework up the wall and under the floorboards. Tony has done a superb job, and he and his colleague took such care in avoiding disturbance. I also appreciate the trouble he took in providing a folder with instructions, guarantees etc all in place. Tony is highly experienced and very professional in his approach. I cannot recommend him highly enough.
Patrick, . Posted on 10/11/2017 , work completed 10/11/2017
Perfect Plumber
Customer Service
Quality
Value
Replacement of central heating boiler and new hot water tank. A first class job, perfectly carried out.
PAT, . Posted on 10/11/2017 , work completed 10/11/2017
Excellent Service
Customer Service
Quality
Value
We needed a valve replacing for our central heating. Tony of Bourne Plumbing provided excellent professional service and we were very pleased with his work. We've used him before and will continue to use him in the future. We are happy to recommend him.
Denise Posted on 04/11/2017 , work completed 04/11/2017
Very helpful
Customer Service
Quality
Value
Anthony installed a replacement boiler for us in a tenanted property. The work was completed in good time and to the agreed quote, and he was happy to communicate directly with the tenants to arrange access etc. He also kept us well informed throughout the job.
Zoltan Posted on 26/10/2017 , work completed 26/10/2017
Highly Reccomended.
Customer Service
Quality
Value
Full plumbing and heating instalation of renovated home plus extension including new Viessmann boiler, under floor heating in living room and bathrooms. Great work, thorough and efficient. Couldn't be more pleased.
MelvinS Posted on 26/10/2017 , work completed 26/10/2017
New Boiler
Customer Service
Quality
Value
Anthony has carried out work for me on two previous occasions. This time I need a new boiler fitted. Anthony provided me with comprehensive specifications, with estimates, for the two main options which he proposed. He carried out the installation efficiently, giving me clear instructions on how the new system would work. I am very satisfied with the result.
Peter King Posted on 13/10/2017 , work completed 13/10/2017
Bourne Plumbing
Customer Service
Quality
Value
We had Bourne replace and source our boiler. Quick, efficient, and diligent - we could not have asked for a better company to do the work.
Which? Trusted Traders Consumer Posted on 12/10/2017 , work completed 12/10/2017
Highly recommended !
Customer Service
Quality
Value
Tony has been our plumber and heating engineer for many many years, and has done work for members of my family and neighbours. He is completely trustworthy, reliable and happy to advise us at all times. Tony responds swifty to our calls and will do emergency work immediately; he assesses and completes the work required very efficiently, and tidies up after himself. He recently fitted a new Viesmann boiler which we are very happy with. Tony services our boiler yearly, and I could not recommend him highly enough! On one occasion We had an emergency whilst away on holiday and rang Tony for advice as our son was at home alone- Tony himself was on holiday which did not stop him from advising us on the phone and then contacting a friend of his who sorted out the emergency for us!
Ealinghelen, Customer Posted on 08/10/2017 , work completed 08/10/2017
A quality and professional service
Customer Service
Quality
Value
I recently used Bourne Plumbing & Heating to install a new Viessmann boiler and update my central heating system. Anthony's work was carried out to a high quality and standard and I have no hesitation in recommending him to others.
Jankowski Posted on 27/08/2017 , work completed 27/08/2017
Good experience
Customer Service
Quality
Value
Central heating system was overhauled & power flushed,boiler serviced. The trader arrived on time & the standard of workmanship high.
Which? Trusted Traders Consumer Posted on 18/08/2017 , work completed 18/08/2017
Good experience
Customer Service
Quality
Value
Central heating system was overhauled & power flushed,boiler serviced. The trader arrived on time & the standard of workmanship high.
Which? Trusted Traders Consumer Posted on 18/08/2017 , work completed 18/08/2017
Top rate professional
Customer Service
Quality
Value
To install a new combination boiler and update central heating system. Tony proved to be an extremely reliable and professional tradesman. His work was of the highest standard and I was completely satisfied with the job he did. He also took time to liaise with Transco over a problem with the incoming gas main which was a great help. I would thoroughly recommend him to anyone .
Which? Trusted Traders Consumer Posted on 20/07/2017 , work completed 20/07/2017
Top rate professional
Customer Service
Quality
Value
To install a new combination boiler and update central heating system. Tony proved to be an extremely reliable and professional tradesman. His work was of the highest standard and I was completely satisfied with the job he did. He also took time to liaise with Transco over a problem with the incoming gas main which was a great help. I would thoroughly recommend him to anyone .
Which? Trusted Traders Consumer Posted on 20/07/2017 , work completed 20/07/2017
.....and Henry came too.
Customer Service
Quality
Value
When I saw Tony carrying his Henry vacuum cleaner into my kitchen I sensed that this was going to be a clean, tidy job and I wasn't disappointed. Tony successfully sourced and fitted a new hob into an existing worktop saving us untold hassle. Sincere thanks to Bourne Heating & Plumbing from the Kellys.
leonardo Posted on 15/07/2017 , work completed 15/07/2017
Thoroughly recommended
Customer Service
Quality
Value
As a landlord with multiple properties I've experienced the pain of having to have jobs redone. I'm glad I found Tony and his outfit. Totally reliable and professional service from (in my experience) a simple annual check to replacement of a whole heating system. I know that there are no corners cut and the job is quality (I have had an independent check too!) If I were you I'd use this service.
MichaelStarr Posted on 29/06/2017 , work completed 29/06/2017
Speedy Response. Problem fixed
Customer Service
Quality
Value
Anthony came round the same afternoon after I called about a minor plumbing problem. He identified the problem and had all the necessary equipment to solve it without having to book a second visit. I don't know whether his charge was expensive, cheap or on the button but I would definitely use him again.
DavidH Posted on 08/06/2017 , work completed 08/06/2017
Professional, reliable and hard working
Customer Service
Quality
Value
Anthony has been my choice of plumber over a number of years. In addition to regular boiler maintenance visits, when my old boiler finally heaved its last sigh, he recommended installing a Viessmann boiler (working well) and he has sorted out various plumbing issues. He has always been professional, with good communication, and little extras taken care of, like packaging all paperwork together. He is also someone to rely on in an emergency.
pumpkin34 Posted on 06/06/2017 , work completed 06/06/2017
Highly professional & efficient plumbing services
Customer Service
Quality
Value
I engaged Bourne Plumbing & Heating to remove my old boiler and associated plumbing and to install a Viessmann Vitodens 100-W combi boiler and carry out a system upgrade and power flush. Anthony had recommended Viessmann and I have been very impressed with the quality of the equipment. Bourne Plumbing provide a very professional service at a competitive price. The work was carried out efficiently and on time. Anthony provides a courteous and tidy service. I have no hesitation in recommending him.
JohnMW Posted on 31/05/2017 , work completed 31/05/2017
Experienced & efficient tradesman
Customer Service
Quality
Value
Anthony turned up on time for the booking. Unfortunately (for him) it took ages to sort our boiler, but he did so efficiently and professionally and it's now working well. Very clean & tidy worker. I recommend him most highly and will definitely use again for any plumbing or boiler issues.
Ealing Resident Posted on 04/05/2017 , work completed 04/05/2017
Recommend :-)
Customer Service
Quality
Value
Came the same day. Job (replace worn washer connecting washing machine) was completed quickly and efficiently with minimal fuss - perfect!
sarah Posted on 24/04/2017 , work completed 24/04/2017
Finally found a plumber I can trust to do the job
Customer Service
Quality
Value
Right from booking a time everything went smoothly. The job was completed quickly after everything was explained. The area was left clean and tidy by the friendly plumber. I would definitely book again.
peterpamos Posted on 17/04/2017 , work completed 17/04/2017
Efficient and friendly
Customer Service
Quality
Value
Arrived within 2 hours of contacting him. Very friendly and quick to sort out the problem without charging the earth. My friend used him too and had the same experience. I would recommend without hesitation.
Sian Vasey Posted on 26/03/2017 , work completed 26/03/2017
Bourne Plumbing & Heating: excellent, skilful service
Customer Service
Quality
Value
Bourne Plumbing & Heating have carried out a number of projects for us, large and small, over many years. We have invariably found them to be technically skilful, utterly reliable and reasonably priced. The latest job was the replacement of our boiler. The work was carried out promptly, efficiently and we were very pleased with the outcome.
Which? Trusted Traders Consumer Posted on 24/03/2017 , work completed 24/03/2017
Bourne Plumbing & Heating: excellent, skilful service
Customer Service
Quality
Value
Bourne Plumbing & Heating have carried out a number of projects for us, large and small, over many years. We have invariably found them to be technically skilful, utterly reliable and reasonably priced. The latest job was the replacement of our boiler. The work was carried out promptly, efficiently and we were very pleased with the outcome.
Which? Trusted Traders Consumer Posted on 24/03/2017 , work completed 24/03/2017
Brilliant job
Customer Service
Quality
Value
Anthony Sawczuk carried out a very, very good job. I have no hesitation in recommending him.
Jeanette, Middlesex Posted on 17/03/2017 , work completed 17/03/2017
Very pleased
Having called out Mr Bourne to sort out a large leak in the bathroom. He was prompt and efficient and I would have no hesitation in calling him again.
J Scott Posted on 14/03/2017 (Reviewer did not use service)
Prompt, Professional and Friendly
Customer Service
Quality
Value
Anthony arrived on time, as promised, protected an expensive work surface (without being asked to) completed the replacement of the cartridges swiftly without fuss. He inspires confidence and I wouldn't hesitate to have him tackle more complex work
2011-07-27 15:57:36.423 Posted on 07/03/2017 , work completed 07/03/2017
New boiler
Customer Service
Quality
Value
Our old boiler finally died at New Year during the coldest week of the winter. Anthony came around within an hour of my phone call, recommended replacing the old boiler with a Viessmann and then rearranged his work so that he could install it as soon as possible, knowing how miserable it was for us with no heating or hot water. We were extremely grateful and are very happy with the new boiler. We would always call on Anthony for any plumbing/heating work and would happily recommend him to anyone.
Trudy B Posted on 17/01/2017 , work completed 17/01/2017
Great quality and efficient workmanship
Customer Service
Quality
Value
Installation of new hot water boiler.
Which? Trusted Traders Consumer Posted on 17/01/2017 , work completed 17/01/2017
No heating or hot water - All fixed now!
Customer Service
Quality
Value
Brilliant! Anthony was recommended by our electrician and he spent a couple of hours diagnosing the problem which goes back to the late 1990s when, it seems, British Gas installed a new boiler. Briefly, it seems they did not change the pipe work to a standard size and air was getting in to the system. We also had a leak. He managed to restore hot water and heating for us overnight and promised that if he could get the materials needed, he would come back today, which he did. He replaced the wrong-sized pipe and has just got us going again. Full marks!
kreboot Posted on 11/01/2017 , work completed 11/01/2017
Professional, competent, reliable and pleasant
Customer Service
Quality
Value
We have used Mr Sawzuk's services for over 10 yrs and have found the quality of his work excellent. He carefully assesses the problem and informs us about the solution and possible options. He works efficiently and follows current plumbing & heating standards.
Anne Martin Posted on 21/12/2016 , work completed 21/12/2016
Great service with a creative work-around solution.
Customer Service
Quality
Value
Our gas was cut off this month due to an unidentified leak under the floor. Anthony came round within 24 hours to quote and came up with a practical solution that created the minimum of disruption. He rearranged his schedule to fit in our work which was carried out a week later as agreed. He took care in tidying up afterwards. We would highly recommend him.
conacher Posted on 15/12/2016 , work completed 15/12/2016
Highly skilled
Customer Service
Quality
Value
An excellent job well done on an old system which clearly produced problems. Highly skilled knowledge of techniques used to overcome the difficulties.
Kathleen, London Posted on 12/12/2016 , work completed 12/12/2016
Brilliant job
Customer Service
Quality
Value
Anthony from Bourne Heating and Plumbing was, as always, professional, efficient and courteous. I am delighted with my new boiler and have recommended this trader to friends. I had never heard of Viessman before, but I am very impressed with this boiler.
Maria, London Posted on 07/12/2016 , work completed 07/12/2016
Hot water at last
Customer Service
Quality
Value
Much needed alterations to a poorly installed, unvented cylinder. Clean, tidy, very good work. Highly recommended. Many thanks Anthony.
Christine, London Posted on 05/12/2016 , work completed 05/12/2016
Great job
Customer Service
Quality
Value
Mr Sawczuk was able to come to us quickly, did a great job. Left no mess and the charge was very reasonable and he is a friendly chap.
Slavica, London Posted on 02/12/2016 , work completed 02/12/2016
Sorted!
Customer Service
Quality
Value
Following a gas leak from our cooker hob, and disconnection of the damaged gas pipe, Anthony came to assess the job and (following some some adjustments to the cooker cabinetry which had to be carried out by a carpenter that he recommended) came back to reconnect the gas supply which he did efficiently and without mess or upheaval. I would be very happy to call him again in the future if we have any plumbing or heating issues. I have yet to receive his bill so am not really able to comment reliably on his value for money.
Paul S Posted on 23/10/2016 , work completed 23/10/2016
Which? Local Review
Customer Service
Quality
Value
Anthony recently installed a new water softener and a Viessmann boiler for us. We were impressed by the meticulous high quality of the work. And also by the fact that Anthony always came when he said he would, and was friendly, polite and helpful in answering all our questions. He has a hugely impressive knowledge of his subject, the result of many years' experience, and we feel that we finally have properly installed, reliable equipment, with excellent backup if needed.
chesterfield2 Posted on 22/10/2016 , work completed 22/10/2016
Fast and professional service
Customer Service
Quality
Value
I attempted some DIY on a leaking toilet, which went wrong. Anthony arrived in 15 minutes after calling and saved the day. Excellent service and highly recommended!
aronwalsh Posted on 14/10/2016 , work completed 14/10/2016
My Review
Customer Service
Quality
Value
Quick and efficient.
Philip, London Posted on 30/09/2016 , work completed 30/09/2016
Excellent reliable plumber
Customer Service
Quality
Value
Would highly recommend this plumber. Arrived on time and charged exactly as agreed. If needed, I would use him again. Thanks
Carole Posted on 27/09/2016 , work completed 27/09/2016
Dripping Cold Mains Tap
Customer Service
Quality
Value
Anthony very efficiently and speedily replaced my very old tap and stopped the dripping. Will definitely use him again and recommend him to my friends
2011-06-27 13:52:18.023 Posted on 02/08/2016 , work completed 02/08/2016
Reliable & professional service
Customer Service
Quality
Value
I have used Bourne plumbing in numerous occasions , ranging from a new boiler to general services & call outs for plumbing related repairs. Tony is professional, reliable & friendly. Very accomplished, always advising the best solution to any problem . Highly recommended
Sarah, Ealinh Posted on 01/08/2016 , work completed 01/08/2016
Efficient, friendly and value for money
Customer Service
Quality
Value
I have used Bourne a couple of times and do not plan to look anywhere else for boiler servicing in the future. After problems with my old boiler, which needed replacing, Antony recommended a Viessmann boiler, which he installed the next day. Antony is polite and trustworthy and although replacing a boiler is never going to be cheap, I was left feeling that I had got excellent value for money.
Phill34 Posted on 29/06/2016 , work completed 29/06/2016
Highly recommend
Customer Service
Quality
Value
Anthony fixed my dripping shower and replaced the cartridge. He also did some maintainence work on my boile which I was very happy with. I would definitely recommend him to anyone without a doubt. He is an excellent trader, very friendly, reliable and punctual.
Penny, London Posted on 13/06/2016 , work completed 13/06/2016
Professional - Will not disappoint!
Customer Service
Quality
Value
Needed a new hob installed quite urgently to do some catering, called Anthony from Bourne at a busy time just before the bank holiday; called a few other contractors from the same site also. However, choose Anthony because he was very knowledgably and courteous on the phone. I did call at an extremelly busy time, however he promised to come first thing, which he did because I needed it urgently. His work was so clean, the way in which he carried out the job, the neatest copper work I have ever seen, he cleaned up at every stage. Very impressed with his professionalism, he definately knows his stuff, shows in his work and worth every penny; compared to other contacted contractors very cost competitive. Had no cleaning up to do for a change after works carried out, also should mention that he did make a 2nd visit on the same day because the hole for my hob had not been prepared by my husband and he came back later to fit my hob, which hd did not have to, and he did not charge me for 2 call out fees. So happy with the job.
elvira warner Posted on 03/06/2016 , work completed 03/06/2016
EXCELLENT SERVICE
Customer Service
Quality
Value
Anthony was punctual and professional. He was clean and tidy, helpful and polite
2011-04-09 08:22:04.737 Posted on 02/06/2016 , work completed 02/06/2016
Prompt and professional
Customer Service
Quality
Value
Work carried out in a careful and efficient manner. Sorted out my water emergency and helped prevent a gas disaster! I would certainly use Mr. Sawczuk again.
Peter, London Posted on 01/06/2016 , work completed 01/06/2016
Excellent and professional
Customer Service
Quality
Value
Anthony was an excellent plumber who resolved a long term drainage problem in our bathroom. His knowledge and workmanship resolved this issue and his positive and patient approach helped us in this stressful time.
Gerard, London Posted on 19/05/2016 , work completed 19/05/2016
Which? Local Review
Customer Service
Quality
Value
Anthony from Bourne helped me out of a tight spot. Definitely I would recommend Anthony and Bourne for value and service. I had a leaking sink and was about to go on a week long business trip. Anthony rushed over that evening, sorted out the leak and assisted us in getting a new tap (not through him but from a website he recommended). Then he came back within a day or two of my return to install the tap and also offer some sound advice for my radiators (not connected to the leaking sink;). Satisfied customer for sure.
Lizford Posted on 10/05/2016 , work completed 10/05/2016
Very good
Customer Service
Quality
Value
Good punctual service with high quality finish.
Zoolander Posted on 08/05/2016 , work completed 08/05/2016
Which? Local Review
Customer Service
Quality
Value
I had urgent repair jobs on two boilers for tenanted flats - I eventually chose Andrew out of several local plumbers and it was an excellent choice, he was very knowledgeable and professional and did the job very well. Other local plumbers did quote slightly lower rates but I think it is a case of you get what you pay for - the others let me down for various reasons and I am happy to have finally found a reliable and professional local firm.
Rufus Herring Posted on 04/05/2016 , work completed 04/05/2016
W?Local Review
Customer Service
Quality
Value
I had urgent repair jobs on two boilers for tenanted flats - I eventually chose Andrew out of several local plumbers and it was an excellent choice, he was very knowledgeable and professional and did the job very well. Other local plumbers did quote slightly lower rates but I think it is a case of you get what you pay for - the others let me down for various reasons and I am happy to have finally found a reliable and professional local firm.
Which? Trusted Traders Consumer Posted on 04/05/2016 , work completed 04/05/2016
Moving and renewal of radiators
Customer Service
Quality
Value
I would have no hesitation in recommending Anthony. Having contacted him for an estimate he came round and scoped the work required to my central heating system and followed up with a very professional and detailed quote which I accepted. The work was carried to a very high standard and at a suitably convenient time as agreed.
A. Henderson Posted on 27/04/2016 , work completed 27/04/2016
Outstanding, Reliable & Consistently Great
Customer Service
Quality
Value
I have used Bourne Plumbing several times and recommend him highly. His meticulous attention to detail and professionalism is consistent differentiating him from other good plumbers. For any plumbing issues, Bourne Plumbing is my first and only call, he's reliable, friendly and feel safe to leave him in my family home without any supervision. A great and well respected, honest plumber.
Brian Stewart Posted on 20/04/2016 , work completed 20/04/2016
Reliable Plumbing
Customer Service
Quality
Value
He fixed a leak and blockage in the kitchen within 1.5 hours. Throughout his work, he was very efficient and friendly. He sorted out everything by himself including parking, covering up the floor and cleaning afterwards. He gave me some useful suggestions as well. He quickly responded my initial call and showed up in 2 days on time. I strongly recommend this very professional service.
dorayaki Posted on 20/04/2016 , work completed 20/04/2016
Which? Local Review
Customer Service
Quality
Value
I am a woman who is over seventy years old with a husband who has Alzheimer's. After a lifetime of leaving all the technical details of maintaining a house to him I now find myself having to take control. I find plenty of assistance on the internet but I do know when to leave a job to a professional. Plumbing work fits this category. Recently water would not stop running down the back of the toilet. I needed a plumber. None of my friends could recommend a plumber. I was terrified of coming up against a 'rougue trader'. Then I found the Which? Local website and chose Bourne Plumbing and Heating because they were near where I live and the reviews sounded good. Anthony came at once, was very courteous and professional and dealt efficiently with my problem, even coming out on a Sunday for his second visit after he had obtained a necessary part.. He was kind enough to offer advice on several other plumbing related issues. For any scared ladies out there needing plumbing work done I can certainly recommend Bourne Plumbing and Heating.
Pennymou Posted on 20/04/2016 , work completed 20/04/2016
W?Local Review
Customer Service
Quality
Value
I am a woman who is over seventy years old with a husband who has Alzheimer's. After a lifetime of leaving all the technical details of maintaining a house to him I now find myself having to take control. I find plenty of assistance on the internet but I do know when to leave a job to a professional. Plumbing work fits this category. Recently water would not stop running down the back of the toilet. I needed a plumber. None of my friends could recommend a plumber. I was terrified of coming up against a 'rougue trader'. Then I found the Which? Local website and chose Bourne Plumbing and Heating because they were near where I live and the reviews sounded good. Anthony came at once, was very courteous and professional and dealt efficiently with my problem, even coming out on a Sunday for his second visit after he had obtained a necessary part.. He was kind enough to offer advice on several other plumbing related issues. For any scared ladies out there needing plumbing work done I can certainly recommend Bourne Plumbing and Heating.
Which? Trusted Traders Consumer Posted on 10/04/2016 , work completed 10/04/2016
Simply The Best
Customer Service
Quality
Value
Having been a "victim" of unscrupulous plumbers in the past, it was so refreshing to deal with a professional who knows his trade and his customers wants and needs. Bourne plumbing were reliable and expedient.
Bugle2016 Posted on 05/04/2016 , work completed 05/04/2016
Excellent Service
Customer Service
Quality
Value
Tony Bourne has come to be someone who I can depend on in any emergency. His commitment to providing excellant service and his honesty when providing advice, even when it may initially be bad news is highly commendable, and bad news is always followed up with a satisfactory solution. I would highly recommend Tony.
Satchmo Posted on 23/03/2016 , work completed 23/03/2016
excellent service
Customer Service
Quality
Value
I had a leaking tap. Came within one day of call. On time. Did excellent job and would not hesitate in using him again and recommending him to others.
Michael Posted on 15/03/2016 , work completed 15/03/2016
Prompt & professional
Customer Service
Quality
Value
No sooner called, they came.
Philip, London Posted on 21/02/2016 , work completed 21/02/2016
Excellent
Customer Service
Quality
Value
Replied quickly and arrived promptly. Fixed the problem and also offered useful advice. Highly recommended.
Burges Posted on 18/02/2016 , work completed 18/02/2016
Very prompt and professional
Customer Service
Quality
Value
I telephone Bourne Plumbing & Heating due to a leaking pipe in my bathroom. They arrived in approximately 10 minutes to carry out repairs and did a very thorough and professional job.
John, London Posted on 17/02/2016 , work completed 17/02/2016
Always reliable and considerate
Customer Service
Quality
Value
My father found Tony initially. He is a civil engineer and has very high requirements for the standard of work in his home. He used Tony and recommended him to me. I have been using Tony since for plumbing jobs at my flat for about 25 years. I no longer live in Ealing and the flat is rented out. It is very reassuring to know that if the tenants tell me something needs doing, I can know that he will go in and do it to a good standard without my having to come and check the work. I live some distance away and having to check other workmen's efforts means a journey to London. The tenants are always pleased at the promptness of the service, and Tony sends me all the Landlord's certification that I need for my records. It has made renting the flat out so much easier over these years. I don't know what I would have done if I had not known about Tony.
JuliaJ Posted on 16/02/2016 , work completed 16/02/2016
Boiler, heater, hobs
Customer Service
Quality
Value
Tony arrived and did the job less than 24 hours after we called-excellent! But we had arranged for him to come in Oct-Nov for this job and that seemed to have been forgotten. Anyway jobe well done in the end and am very happy!
Ann-Marie Posted on 11/02/2016 , work completed 11/02/2016
Bourne Plumbing - Tony Bourne
Customer Service
Quality
Value
We have used Tony Bourne for the last 10 years for numerous plumbing jobs and he has recently fitted a new Viessman boiler. He is always punctual, reliable and his work is of the highest standards. We have no hesitation in recommending him and have done so to our friends on many occasions
Michelle Da Costa Posted on 03/02/2016 , work completed 03/02/2016
Anthony at Bourne Plumbing
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but in my opinion the latter have only made piecemeal repairs yet charged us what I feel is a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
2010-01-10 19:00:07.637 Posted on 11/01/2016 , work completed 11/01/2016
Which? Local Review
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but the latter have only made piecemeal repairs yet charged us a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
chuongthao Posted on 11/01/2016 , work completed 11/01/2016
Excellent plumber
Customer Service
Quality
Value
Title says it all. Jobs covered: hot water system, central heating, new lavatory.
Kenneth, London Posted on 11/01/2016 , work completed 11/01/2016
Fast response
Customer Service
Quality
Value
I used Bourne Plumbing earlier this year - excellent fast response and very polite and helpful. However before any big job, I would check in advance what he charges - especially for spare parts. I was shocked when the invoice came and double checked with a local plumbers' merchants - there had a been a 250% mark up. This was especially galling as one of the jobs had been incorrectly diagnosed and both the labour and expensive spare part did not fix the problem.
householder4 Posted on 30/12/2015 , work completed 30/12/2015
radiators and pipework
Customer Service
Quality
Value
Polite, punctual and professional. Clear explanation of work to be done and completed on time.
Chiswickw4 Posted on 17/12/2015 , work completed 17/12/2015
W?Local Review
Customer Service
Quality
Value
We used Bourne Plumbing just before Christmas to install some new radiators and sort out our heating system/boiler. We have had problems with it for a long time and had used Pimlico, but the latter have only made piecemeal repairs yet charged us a fortune. So we took a chance on Bourne Plumbing, and we're so glad we did. Anthony sorted out the system at a reasonable price and in a timely manner. He gave us sound advice and was very professional throughout, and our heating system now works much more efficiently. He just really knows his stuff and we would definitely call him again.
Which? Trusted Traders Consumer Posted on 12/12/2015 , work completed 12/12/2015
Great
Customer Service
Quality
Value
Great work, on time on price!
PhillAd Posted on 09/12/2015 , work completed 09/12/2015
Installation at a sensitive establishment
Customer Service
Quality
Value
As expected Anthony displayed his professional diplomacy when installing a new central heating system into our premises. Punctuality and workmanship were exemplary. Highly recommended.
Treesteve Posted on 09/10/2015 , work completed 09/10/2015
Excellent workmanship, highly skilled & friendly!
Customer Service
Quality
Value
Tony literally rescued my kitchen from a clogged pipe and poorly running drain affecting the sink, waste disposal and dishwasher. Fantastic, reliable service just when I needed it. Tony really cares about the job at hand and went the extra mile to make sure the supporting pipework was also fit for purpose. I wouldn't hesitate to recommend Bourne Plumbing to others - superb quality of workmanship and really friendly service in one.
kimderuiter Posted on 07/10/2015 , work completed 07/10/2015
HIGHLY PROFESSIONAL
Customer Service
Quality
Value
Tony came to us based on a recommendation and can only back-up the previous reviews and comments made about Tony's work on this site. Tony is very personable, friendly and importantly you can see very motivated by his own work standards and ensuring any job no matter how big or small is done properly. Am very satisfied with the attention he gave to our issue and relaxed has been resolved with such little fuss. Would not hesitate to recommend to any friends or family in the future and truly makes a welcome change to praise someone so highly for their work.
PacoSaez75 Posted on 07/10/2015 , work completed 07/10/2015
So efficient
Customer Service
Quality
Value
Tony turned up on time, he was polite and courteous. His work was excellent and he left the house in a clean and tidy state after he had finished. I'm really happy with his work and would have no hesitation in recommending him.
abarnes Posted on 01/10/2015 , work completed 01/10/2015
Friendly service and always does a great job
Customer Service
Quality
Value
Anthony has been our plumber ever since we moved to Chiswick two and a half years ago and he is brilliant! Most recently he installed a filter flow tap at our new home and fixed a leaking radiator and blocked plughole. His work is always top-notch and carried out efficiently. I highly recommend him.
Lucy Chiswick Posted on 29/09/2015 , work completed 29/09/2015
Which? Local Review
Customer Service
Quality
Value
After successfully plumbing in a new washing machine for me back in 2013, I decided to call Bourne Plumbing again with very low mains water pressure caused by a stuck valve. The email response from Anthony was quick and the problem was rapidly resolved. Highly recommended.
stax Posted on 13/09/2015 , work completed 13/09/2015
Immediate fix with great service and quality
Customer Service
Quality
Value
I phoned in the morning about our bath tap leak and Anthony showed up promptly a few hours later even though it wasn't an emergency. He was very professional and did a quality job. We are so happy that we now have a dependable plumber we can call.
2011-05-26 20:28:15.187 Posted on 07/09/2015 , work completed 07/09/2015
W?Local Review
Customer Service
Quality
Value
After successfully plumbing in a new washing machine for me back in 2013, I decided to call Bourne Plumbing again with very low mains water pressure caused by a stuck valve. The email response from Anthony was quick and the problem was rapidly resolved. Highly recommended.
Which? Trusted Traders Consumer Posted on 05/09/2015 , work completed 05/09/2015
Prompt response, excellent work and good value
Customer Service
Quality
Value
Anthony replaced a faulty ball float valve in my cold water tank. He arrived on time, worked quickly and I was delighted with his work. Price very reasonable too. What more can you ask for? The service Anthony provides is excellent and I shall be using him again in the future.
Robin Swaine Posted on 26/08/2015 , work completed 26/08/2015
Reinstated my trust
Customer Service
Quality
Value
Anthony came round and spent as long as was required to find out exactly what the problem was and resolved it. He is just how all plumbers used to be, honest and wants to get the job done properly. Very polite and left absolutely no mess. I am very happy to have found such a person to help me in the future.
Site User Posted on 23/08/2015 , work completed 23/08/2015
Which? Local Review
Customer Service
Quality
Value
We have found Anthony in Which Local website and contacted him as we had a problem of our old boiler kept stopping working. He had come at our earliest convenience and pointed out the problem immediately and fixed it. He is very professional. We would like to contact him again when we purchase the new boiler and install it.
moto0 Posted on 28/07/2015 , work completed 28/07/2015
Quick Job Undertaken Efficiently
Customer Service
Quality
Value
Very pleased with job done - clean, efficient and reasonable price
winxmedia Posted on 24/07/2015 , work completed 24/07/2015
Prompt and professional
Customer Service
Quality
Value
Mr. Bourne has worked for us many times. On all occasions his work was excellent.
P A, London Posted on 24/07/2015 , work completed 24/07/2015
W?Local Review
Customer Service
Quality
Value
We have found Anthony in Which Local website and contacted him as we had a problem of our old boiler kept stopping working. He had come at our earliest convenience and pointed out the problem immediately and fixed it. He is very professional. We would like to contact him again when we purchase the new boiler and install it.
Which? Trusted Traders Consumer Posted on 23/07/2015 , work completed 23/07/2015
Excellent job!
Customer Service
Quality
Value
Anthony repaired my toilet to a very high standard, especially as it was a very awkward and demanding job. He was very courteous, polite, knowledgeable, efficient, tidy, hard working and friendly. The cost of the repair was very reasonable. I highly recommend Anthony, he is excellent and a very nice gentleman.
zoran68 Posted on 22/07/2015 , work completed 22/07/2015
Great job
Customer Service
Quality
Value
Tony replaced my 35-year-old storage heaters with a full central heating system, including a Viessman boiler. The system works perfectly and he has done a great job. He was prompt, very tidy and considerate, answering all my questions patiently. Would heartily recommend him!
RWills Posted on 20/07/2015 , work completed 20/07/2015
Fantastic boiler recommendation
Customer Service
Quality
Value
Anthony from Bourne Plumbing & Heating installed a Viessmann boiler two years ago, and has been back every year to carry out a routine service. Extremely happy with his choice, the boiler has been fantastic. Along with Anthony has been called in to carry out various, plumbing jobs. The standard or work and service provided 2nd to none. Very highly recommended.
Barry, London Posted on 15/07/2015 , work completed 15/07/2015
Central London
Customer Service
Quality
Value
We would definitely recommend Anthony - he recently repaired our boiler which works better than ever now. Anthony is professional in all his dealings, efficient and highly knowledgeable in his trade.
Chelsea Posted on 14/07/2015 , work completed 14/07/2015
Viessmann Boiler installation
Customer Service
Quality
Value
I highly recommend tony. He is polite trustworthy and very efficient.
Mary, London Posted on 14/07/2015 , work completed 14/07/2015
Very well job done. prompt & friendly
Customer Service
Quality
Value
Very professional, efficient, clean and tidy. My leaking toilet wad dealt with quickly. I won't hesitate to recommend Tony to all my friends.
Lolita, London Posted on 11/07/2015 , work completed 11/07/2015
House purchase in Epsom
Customer Service
Quality
Value
Recently moved into a new home and the heating system needed attention. Tony provided a fair quote and carried out the servicing and repairs as discussed. Efficient, timely and professional. We will definitely be using his services again.
Darren Posted on 07/07/2015 , work completed 07/07/2015
Tried and trusted
Customer Service
Quality
Value
I have known Tony for nearly 20 years during which time he had done various jobs, large and small. He is always reliable and efficient, and tidy. This job was not straight forward but he has done a great repair, much to my relief.
Alison, London Posted on 03/07/2015 , work completed 03/07/2015
plumbing in Ealing
Customer Service
Quality
Value
Excellent service, helpful advice, clear and fair quotation. Work undertaken quickly, efficiently, tidily and to good standard ; highly recommended.
Richard Ealing Posted on 02/07/2015 , work completed 02/07/2015
Five star tradesman
Customer Service
Quality
Value
Arranged for Anthony to call in to address an ongoing issue with a faulty toilet. Repairs and replacement carried out extremely efficiently. He had all the parts needed in the van saving me additional charges. Very impressed and highly recommend
Michael, Middlesex Posted on 01/07/2015 , work completed 01/07/2015
Excellent service
Customer Service
Quality
Value
Bourne plumbing provide a prompt, friendly, and excellent service. Work carried out to a high standard. Can strongly recommend them, and will definitely be using their services again if required.
Kevin W13 Posted on 01/06/2015 , work completed 01/06/2015
Highly Recommended
Customer Service
Quality
Value
Anthony installed a new toilet for me last month. This was a lovely experience and Anthony's work was beautiful.
Which? Trusted Traders Consumer Posted on 01/06/2015 , work completed 01/06/2015
Good honest work...
Customer Service
Quality
Value
Arrived on time. Provided good advice and job was done ASAP. V professsional.
CMR402399972 Posted on 29/05/2015 , work completed 29/05/2015
Which? Local Review
Customer Service
Quality
Value
Anthony did a boiler service a couple years back and I managed to book him in for another service and to look at a toilet cistern issue. Whilst his schedule is busy (book in advance!) he arrived promptly and after an initial assessment we came to the conclusion that the boiler needed replacing. My schedule is generally quite tight and we agreed to expedite the work with Anthony dropping off a written quote a day or so later and arrived the Monday morning promptly. His work is very neat, professional, precise and I can honestly say that he was quite productive too (solid working to get the job done in a day). I am quite chuffed at my new Veissman boiler (immense improvement on the noisy Baxi I had) and the cistern was replaced swiftly too. Anthony returned today to complete the commissioning of the boiler so all is now ready. Will defintely use again - very professional and punctual. In terms of price / value - the boiler replacement was in the ballpark of what this sort of stuff generally costs but the work is of high quality and Anthony also took care of some other minor issues whilst getting the boiler replaced.
Misha2609 Posted on 26/05/2015 , work completed 26/05/2015
W?Local Review
Customer Service
Quality
Value
Anthony did a boiler service a couple years back and I managed to book him in for another service and to look at a toilet cistern issue. Whilst his schedule is busy (book in advance!) he arrived promptly and after an initial assessment we came to the conclusion that the boiler needed replacing. My schedule is generally quite tight and we agreed to expedite the work with Anthony dropping off a written quote a day or so later and arrived the Monday morning promptly. His work is very neat, professional, precise and I can honestly say that he was quite productive too (solid working to get the job done in a day). I am quite chuffed at my new Veissman boiler (immense improvement on the noisy Baxi I had) and the cistern was replaced swiftly too. Anthony returned today to complete the commissioning of the boiler so all is now ready. Will defintely use again - very professional and punctual. In terms of price / value - the boiler replacement was in the ballpark of what this sort of stuff generally costs but the work is of high quality and Anthony also took care of some other minor issues whilst getting the boiler replaced.
Which? Trusted Traders Consumer Posted on 26/05/2015 , work completed 26/05/2015
Emergency Boiler Repair
Customer Service
Quality
Value
I would highly recommend Anthony at Bourne Plumbing & Heating. He was extremely knowledgable and managed to solve the issues we had with our old and inherited boiler quickly. Several other plumbers had been unable to help us. Due to an imminent renovation I needed someone who could work with the existing system. Anthony quickly diagnosed the problem and offered me a range of solutions and costs, which would get the boiler working again. We required several new parts which he located within the morning and replaced. I was extremely impressed, I would have no hesitation in recommending him highly.
CMR403804716 Posted on 19/05/2015 , work completed 19/05/2015
Prompt and professional
Customer Service
Quality
Value
I've used them for the last four years and have always found them to be very professional. They turn up on time and always clean up after their work. Highly recommended.
Charles, London Posted on 02/05/2015 , work completed 02/05/2015
My Review
Customer Service
Quality
Value
Arrived promptly, even had the spare part with him (set of taps). However, personally I do not like being asked to write a review - I will write, but usually for outstanding work or vice versa, but it should be my decision and not being told to do so!
Which? Trusted Traders Consumer Posted on 01/05/2015 , work completed 01/05/2015
My Review
Customer Service
Quality
Value
Very good.
Anna, London Posted on 26/04/2015 , work completed 26/04/2015
W?Local Review
Customer Service
Quality
Value
Anthony has just installed a new boiler for us. We found him to be very professional, friendly, excellent service, neat & tidy, very informative and did a great job. He explained everything very well. We are very happy with the work he did.
Which? Trusted Traders Consumer Posted on 21/04/2015 , work completed 21/04/2015
Highly Recommended
Customer Service
Quality
Value
Professional, Friendly, High level of work. Within a week of the initial phone call Anthony had visited, diagnosed the problem and fixed it. Quality service. Fast, efficient, professional and friendly service. I would recommend to everyone.
dav grewal Posted on 12/04/2015 , work completed 12/04/2015
Prompt & professional
Customer Service
Quality