Endorsed by Which?

Bricks & Water Limited

4.9

124 Reviews

About

Gas Safe registered plumbers, engineers and trades people

It doesn't matter if you need to repair a burst pipe or unblock a drain, we can help.

Bricks and water provides all necessary servicing breakdown support and certification to some of London s largest residential landlords and managing agents.

By employing plumbers and other skilled trades, some with over 30 years experience our mission is to be recognised for providing a professional service with integrity, guaranteeing 100% customer satisfaction.

The majority of of our business comes through referrals from satisfied customers, our success relies on word-of-mouth, so do spread the word if you are happy with our service. (and please let us know if you are not)

If you don't want to take time off work, we can collect your keys from your workplace, do the work and then return your keys to you later in the day.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Underfloor heating
    • Radiators and central heating
    • Gas safety testing and inspection
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
  • Plumbers

    • Emergency plumbing services
    • Water softener installation and maintenance
    • Unvented cylinder installation and maintenance
  • Builders

    • Building services
    • Conservatories
    • Extensions
    • Garage conversions
    • Loft conversions
    • Guttering repair services
    • Curtain walling
    • Plastering
    • Porches
  • Bathroom fitters

    • Bathroom refurbishment
    • Bathroom design services
    • Bathroom suppliers
    • Wet rooms
    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom tiling
    • Electric Showers
    • Bath re-enamelling and surfacing
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
    • Granite Worktops
    • Kitchen worktops
    • Kitchen tiling
  • More Services

    • gas safe

Customer reviews

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4.9
124 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great work and top notch service!
Customer Service
Quality
Value
Robert and his team are fantastic! We needed some smaller jobs (changing taps) that needed attention. His team arrived promptly and we’re both very courteous and professional the entire time. He didn’t waste any time faffing around and got straight to things and had us sorted in no time. It’s so hard to find reliable tradespeople these days and it’s so refreshing that Robert and his team are a top notch group. I’d highly recommend them for your plumbing (and other needs). Robert has a network of tradespeople that can be pulled in as needed for other job types (elec etc).
Customer in Greater London Posted on 28/06/2023 , work completed 26/06/2023
New loo installed
Customer Service
Quality
Value
Robert is an excellent 'front man' for Bricks and Water. Professional, helpful, and a touch of humour and doing a great job. Although we had to wait awhile to get the job done (it wasn't actually urgent) it was done with efficiency and minimum disruption. When there have been urgent /emergency jobs that need sorting Robert has been available at the drop of a hat. Thank you!
Mary in Greater London Posted on 12/06/2023 , work completed 06/06/2023
Great find excellent service
Customer Service
Quality
Value
Robert from bricks & water was a godsend I was live in Sussex and had to sort out a flat in London getting it ready to rent for my brother after a family death. I had been let down by trades men and then found Robert who took on the whole projects dealing with roof, gas, electric and even a deep clean. Kept myself and brother every step of the way l would highly recommend Bricks & Water for there reliability, professionalism and value for money. Robert was friendly and easy to talk to Thank you
Customer in Greater London Posted on 06/06/2023 , work completed 03/06/2023
A tricky job well done
Customer Service
Quality
Value
I had a blocked drain emergency over the Easter weekend and Robert was very helpful and came out at short notice. It was a difficult job but Robert got it sorted for a reasonable price. Would highly recommend.
Customer in Greater London Posted on 20/05/2023 , work completed 08/04/2023
The trader replied (on 26/05/2023)
Thank you for your review, it really means a lot. Best Robert
Awful Communication - Just left me hanging
I phoned this company and spoke to a lady who tried to get through to the plumbers but they were busy so she said they would call me. 24hrs later and I hadn't received a call, so I phoned back, the lady who answered found my enquiry from the day before and she spoke to the plumbers who were again busy. She passed me a request to, read the Ts&Cs on the site, photograph the work required and provided an email address to send the photos to; all of which I did along with an explanation of the work required. On 13th May having still heard nothing I forwarded the email with the photos to their main email address pointing out that they still had not contacted me and including the sentence "I still haven't had a reply from anybody. If you cannot undertake the work for some reason could someone please let me know, if you can do the work could we please talk to arrange a viable date/time?" 4 days later and still nothing, I have now arranged for another plumber to do the work.
Customer in Greater London Posted on 17/05/2023 (Reviewer did not use service)
The trader replied (on 25/05/2023)
I would like to apologise sincerely for the lack of communication following your enquiry. As I’m sure you are aware, we have excellent reviews on our Which? Website, so this is by no means typical of our customers’ experience with us. We are a small business managing a large number of enquiries at the moment, and unfortunately, we aren’t always able to commit to undertaking the work customers require. However, our relationships with customers are something we take pride in and we take care to speak to our clients and explain if we aren’t able to take on additional work at any given time. I am sorry that our service fell short on this occasion and would like to offer you a discount of 10% off your quote should you wish to work with us in the future. With thanks and apologies once again Robert
Reliable gas registered engineer for landlord gas certificates and repairs
Customer Service
Quality
Value
Bricks and Water are a very professional team of heating engineers and gas fitters. They completed our landlord gas safety certificate in a professional, friendly way. It is easy to arrange an appointment and the engineer arrived on time. They told me in advance how much it would be, and then invoiced me for the same amount. In emergency situations they are incredibly responsive We would recommend Bricks and Water.
Customer in Greater London Posted on 23/04/2023 , work completed 14/04/2023
The trader replied (on 26/05/2023)
Thank you for your recommendation, it is really appreciated. Thank you Robert
Solved our lack of heating issue
Customer Service
Quality
Value
I have used Bricks & Water as and when over the years and always recommend their services to neighbours. The heating in our house was not working across all floors as it should. Within 24 hours of me sending a text message for assistance, a phone call was returned and a same day visit was organised. The issue was a blown fuse, so fixed immediately. And then a boiler service done thereafter (it needed one as it had been a few years). The staff know their stuff so I trust them.
Customer in Greater London Posted on 14/03/2023 , work completed 14/03/2023
Excellent professional job
Customer Service
Quality
Value
Robert and his team at Bricks and Water have been helping with plumbing at my house in SE15 for nearly a decade now. No job has been too big or small, or too urgent - they have been on hand to help out on many emergencies and recently fitted a new boiler on very short notice. Always friendly and professional, I would not hesitate to recommend.
Customer in Greater London Posted on 07/03/2023 , work completed 03/03/2023
All taken care of while we were away
Customer Service
Quality
Value
We used Robert and his team to remove an old and install a new bath. We were away for the week and so left the keys and let them get on with it. We came home to a perfectly finished job - you wouldn't have known they were there aside from the fact the bath was new. I really appreciated the fact that, when they needed to source some new tiles, Robert just hopped in his van and went to the shop. Work didn't stop and they didn't leave until the job was totally finished. They are a really friendly, trust-worthy team. Would def recommend.
Katie in Greater London Posted on 23/02/2023 , work completed 17/02/2023
new gas pipe to replace leaking pipe
Customer Service
Quality
Value
I highly recommend Bricks & Water. Robert and Robert were responsive to our calls, discussed and explained the work that was needed, patiently considered our opinions, and undertook the work in a timely fashion. Indeed, they completed ahead of schedule once they had an unexpected opening in their diary. The work was executed neatly, and we are fully satisfied with the outcome. Thank you!
Customer in Greater London Posted on 23/02/2023 , work completed 17/02/2023