Brightside Heating Services Ltd

Thank you very much for the 5* review and recommendation - we really appreciate it! We are delighted to hear you have been happy with our service over the years and very grateful for you continued loyalty to us. I will make sure this review gets passed onto Gary. Thanks

We appreciate you leaving us a 5* review and recommendation. We are pleased to hear you were happy with the service we provide. Thanks

Thank you very much for the review, recommendation and continued service - we really appreciate it! We are delighted to hear you have been using us for many years and always experienced a good service. Thanks

Thank you for leaving us a 5* review, we love to hear when you have had good service form us. We are pleased you were happy with Paul - I will get this review passed onto him. Thanks

We’re sorry to hear that you’re dissatisfied with our service. However, to our knowledge, we have resolved the issue at no cost to you, as a gesture of goodwill. In July, we serviced your boiler and hot water cylinder. During our visit, we recharged the heating system expansion vessel as there was no charge or air inside. Subsequently, you reported that the system pressure was dropping. As discussed over the phone, we suspected that the expansion vessel was not holding its charge. We explained that we would return to investigate the issue and, if it was found to be related to our initial work, the visit would be free of charge. If the cause was unrelated to our work, a call-out fee would apply. You expressed dissatisfaction with this approach. We did agree to revisit your property free of charge. Upon inspection, we confirmed our suspicion: the expansion vessel had again lost its charge, causing the pressure drop. Our engineer replaced the schrader core and recharged the vessel. We advised that if the pressure issue recurred, the vessel itself would likely need to be replaced. Since then, we have not received any further contact from you. This fault was not a result of our engineer’s work and, under normal circumstances, the second visit would have been chargeable. Nonetheless, we chose not to bill you for this in the interest of customer satisfaction. Given these efforts, we feel that this review does not fairly reflect the service provided. Kind regards Director

Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear you were happy with Paul's service, I will make sure he gets passed this review. Thanks

Thank you for your review! We are delighted to hear you were happy with the service we provided and your experience with Mark. I will make sure this review gets passed onto him. Thanks

Thank you for the 5* review and recommendation - we really appreciate hearing your feedback.

Thank you for leaving us a 5* review and recommendation. We are happy to hear you were pleased with our service and one of our loyal customer, we really appreciate it. I will ensure this review gets passed onto Sam. Thank you

Thank you for taking the time to leave us a review! We are pleased to hear you were happy with the service provided by Rob, I will get this review passed onto him. Thanks Harrison