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Brightside Heating Services Ltd

4.9

330 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
330 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
This company always exceeds expectations. Excellent reliability
Customer Service
Quality
Value
I have used Brightside on both my own property and on my rental properties for at least six or seven years. Jobs have included one-offs, such as changing taps, fitting radiator valves to leak tracing, and repair as well as regular boiler maintenance. In all cases, the work has been fairly priced (call-out charges quoted in advance), prompt, and for gas safety certificates, diarised each year with excellent liaison with letting agents and tenants. They are also extremely flexible, a factor which prompted this review. Having recently received a water bill which was four times what it should have been, I rang Gary for advice, and he patiently talked me through how I could eliminate various causes on a step-by-step basis until it was possible to be precise about the source of the leak. This has so far reaped enormous potential savings in emergency call-out charges from specialist firms who would otherwise charge premium rates for on-site diagnosis. I thoroughly recommend Brightside as an ethical and fair contractor.
Customer in Kent Posted on 23/07/2025 , work completed 23/07/2025
The trader replied (on 25/07/2025)
Thank you very much for the 5* review and recommendation - we really appreciate it! We are delighted to hear you have been happy with our service over the years and very grateful for you continued loyalty to us. I will make sure this review gets passed onto Gary. Thanks
Boiler Service
Customer Service
Quality
Value
Excellent service. The engineer was very polite and friendly. He helped me with a dripping tap from a previous repair. I have always found Brightside to be excellent. Recommended.
Customer in Posted on 13/07/2025 , work completed 01/07/2025
The trader replied (on 15/07/2025)
We appreciate you leaving us a 5* review and recommendation. We are pleased to hear you were happy with the service we provide. Thanks
Customer for 30+ years
Customer Service
Quality
Value
We have been a customer for more than 30 years - right back when combination boilers were very new. Brightside were the only company that really knew what they were doing. We have always enjoyed great service from them and feel we can really rely on them. Don't go to anyone else
Customer in Kent Posted on 09/07/2025 , work completed 09/07/2025
The trader replied (on 14/07/2025)
Thank you very much for the review, recommendation and continued service - we really appreciate it! We are delighted to hear you have been using us for many years and always experienced a good service. Thanks
Boiler service
Customer Service
Quality
Value
Plumber (Paul) - very affable fellow. Punctual and Professional. Respectful of property. Have used plumbing services a few times before. No complaints. Will use again.
Customer in Kent Posted on 09/07/2025 , work completed 09/07/2025
The trader replied (on 14/07/2025)
Thank you for leaving us a 5* review, we love to hear when you have had good service form us. We are pleased you were happy with Paul - I will get this review passed onto him. Thanks
No Customer Service
Customer Service
Quality
Value
You find out the worth of a company when things do not go to plan, that is when good companies shine. Brightside Heating Services Ltd fail dismally at this point and have no concept of customer service, the owner manager Gary has no interest in his customers at all.
Customer in Medway Posted on 08/07/2025 , work completed 02/07/2025
The trader replied (on 14/07/2025)
We’re sorry to hear that you’re dissatisfied with our service. However, to our knowledge, we have resolved the issue at no cost to you, as a gesture of goodwill. In July, we serviced your boiler and hot water cylinder. During our visit, we recharged the heating system expansion vessel as there was no charge or air inside. Subsequently, you reported that the system pressure was dropping. As discussed over the phone, we suspected that the expansion vessel was not holding its charge. We explained that we would return to investigate the issue and, if it was found to be related to our initial work, the visit would be free of charge. If the cause was unrelated to our work, a call-out fee would apply. You expressed dissatisfaction with this approach. We did agree to revisit your property free of charge. Upon inspection, we confirmed our suspicion: the expansion vessel had again lost its charge, causing the pressure drop. Our engineer replaced the schrader core and recharged the vessel. We advised that if the pressure issue recurred, the vessel itself would likely need to be replaced. Since then, we have not received any further contact from you. This fault was not a result of our engineer’s work and, under normal circumstances, the second visit would have been chargeable. Nonetheless, we chose not to bill you for this in the interest of customer satisfaction. Given these efforts, we feel that this review does not fairly reflect the service provided. Kind regards Director
Boiler service
Customer Service
Quality
Value
The workman Paul turned up on time was friendly and completed the service quickly. We have used Brightside for a few years now and they have always been reliable.
Customer in Kent Posted on 30/06/2025 , work completed 30/06/2025
The trader replied (on 01/07/2025)
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear you were happy with Paul's service, I will make sure he gets passed this review. Thanks
Radiator leak
Customer Service
Quality
Value
Was contacted by Brightside after contacting home insurance regarding a radiator leak on Friday evening. Received phone call early on Saturday and arranged for the plumber to call on Sunday, which was the earliest convenient time for me. On Sunday morning received a call from Mark, the plumber, to say he would be with me in 45 minutes. Arrived on time, checked the radiator and said faulty valve. Replaced the valve, bled all the other radiators in the house, checked the boiler and the central heating was working. Mark was knowledgeable, friendly and very efficient . Could not rate the service I received from Brightside highly enough.
Customer in Kent Posted on 23/06/2025 , work completed 22/06/2025
The trader replied (on 25/06/2025)
Thank you for your review! We are delighted to hear you were happy with the service we provided and your experience with Mark. I will make sure this review gets passed onto him. Thanks
Boiler service quick and on time
Customer Service
Quality
Value
Called me 10 minutes before arrival on the morning as arranged. Quickly serviced boiler and left advice on minor plumbing issue. Have used them for many years and always great service.
Customer in Kent Posted on 03/06/2025 , work completed 03/06/2025
The trader replied (on 25/06/2025)
Thank you for the 5* review and recommendation - we really appreciate hearing your feedback.
Great service on a weekend
Customer Service
Quality
Value
I have been on a yearly service contract with Brightside for years, I cannot fault them. I had to call them out for a boiler problem on the 14th March I spoke to Gary (the Boss) the next day Sam arrived and fixed it. I was very impressed. All Gary’s team over the years of maintaining my boiler have been excellent.
Customer in Kent Posted on 25/03/2025 , work completed 16/03/2025
The trader replied (on 01/04/2025)
Thank you for leaving us a 5* review and recommendation. We are happy to hear you were pleased with our service and one of our loyal customer, we really appreciate it. I will ensure this review gets passed onto Sam. Thank you
Good service and nice people
Customer Service
Quality
Value
The engineer called ahead and arrived promptly. A very nice guy (Rob) who did the service on the boiler. My dealings with Brightside Heating Services are very good and I would recommend them.
Customer in Kent Posted on 24/03/2025 , work completed 24/03/2025
The trader replied (on 26/03/2025)
Thank you for taking the time to leave us a review! We are pleased to hear you were happy with the service provided by Rob, I will get this review passed onto him. Thanks Harrison