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Brightside Heating Services Ltd

4.9

309 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
309 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Visited on time and commenced work without delay.
Customer Service
Quality
Value
I always receive a call to advise my central heating boiler is due for its annual service. I agreed to a service after being advised of cost plus VAT, a convenient time, date and the name of the engineer. Paul always protects my working surfaces. is a tidy and clean worker. He asked if I had experienced any problems with the boiler or system since the last service. He carried out several operation tests and checks with boiler working. All results were listed on the Maintenance/ Service Check List. At the conclusion of the service Paul ensured the are of the test was clean and the boiler returned to its pre-test condition.
Customer in Kent Posted on 14/06/2024 , work completed 14/06/2024
The trader replied (on 18/06/2024)
Thank you for taking the time to leave us a review and a recommendation! We really appreciate it! We are glad to hear you are happy with the service we provide from booking to completing the work. I will get this review passed to Paul. Thanks Harrison
Boiler service - excellent job
Customer Service
Quality
Value
Brilliant service from Sean in the office when booking the appointment - very friendly, helpful and flexible. Paul did the service, which was done efficiently, and he recommended some things we could do to save money which was great. Highly recommend Brightside!
Customer in Kent Posted on 14/06/2024 , work completed 14/06/2024
The trader replied (on 18/06/2024)
We are very grateful for your 5* review and recommendation! We love hearing positive feedback from our Customers especially when colleagues have impressed. I will get this review to both Sean and Paul. Thanks Harrison
Boiler service & hot water intermittent fault
Customer Service
Quality
Value
Engineer: Rob Professional, arrived on time and very thorough. Very friendly and cleaned up after the work. Highly recommended.
Customer in Medway Posted on 07/06/2024 , work completed 07/06/2024
The trader replied (on 10/06/2024)
Thank you for leaving us a 5* review and a recommendation! We are delighted to hear you were happy with Rob's service and work. I will get this review passed onto him. Harrison
Gas boiler service
Customer Service
Quality
Value
Engineer carried out the full boiler service efficiently including cleaning the central heating filter and testing the CO alarm
Customer in Kent Posted on 29/04/2024 , work completed 29/04/2024
The trader replied (on 02/05/2024)
Thank you for leaving us a 5* review, we really appreciate it and love to hear when customers are happy with the service we provide. Thanks Harrison
Excellent
Customer Service
Quality
Value
I have been with this company for many years on a contract and have always had good work and advice. I rang yesterday and an engineer called Rob came today. Very helpful with excellent service from him. I would highly recommend Brightside Heating Sevice.
Customer in Kent Posted on 05/03/2024 , work completed 05/03/2024
The trader replied (on 12/03/2024)
Thank you for taking to time to leave us a review, all feedback is valved! We are glad to hear you were pleased with the work Rob completed - I will get this review passed onto him.
Great service
Customer Service
Quality
Value
Have used Brightside for many years, they are very reliable, very competitively priced and provide a much better service than the larger national companies. Would highly recommend
Customer in Medway Posted on 13/02/2024 , work completed 13/02/2024
The trader replied (on 19/02/2024)
Thank you for leaving us a review. We are pleased to hear you were happy with our service and have been for many years! Harrison
Servicing my Ariston Unvented Hot Water Storage System
Customer Service
Quality
Value
Brightside have been servicing our hot water tank since 2018. They are always reliable, helpful and cheerful. I usually ask them to give our hot water tank an annual check-up and service. They appear when they say they will and carry out the work efficiently, according to the schedule and on budget, noticing things that need doing and getting them done. I would have no hesitation in recommending them to family and friends.
Customer in Kent Posted on 01/02/2024 , work completed 01/02/2024
The trader replied (on 12/03/2024)
Thank you for the recommendation, we love hearing when customers are happy with the service we provide! We really appreciate you continue custom and as always, please do not hesitate to contact if needed. Thanks Harrison
Excellent service
Customer Service
Quality
Value
We have used Brightside Heating Services ever since becoming fed up with British Gas some years ago. They carry out an annual service on our Worcester boiler and a Gazco room heater. Often they call well in advance to arrange a date for the service; this time I got to call them first. The service is always completed within an hour. The usual engineer who calls knows our system very well. Communication is always excellent. This time a different engineer carried out the service and he was as attentive to detail and kept us informed. I can't recommend this company highly enough.
Customer in Kent Posted on 21/11/2023 , work completed 21/11/2023
The trader replied (on 24/11/2023)
We really appreciate you taking the time to leave us a lovely review! We are glad to hear you were pleased with the different engineer this year and you would highly recommend our company - this means a lot! Thank you Harrison
Servicing of central heating boiler and gas fire
Customer Service
Quality
Value
I have dealt with Brightside Heating Services for several years and have always found them reliable, providing a high level of service. The level of expertise demonstrated by their engineers has always been first class; they are friendly, respectful and careful around the house. As my wife and I are both in our eighties, this is much appreciated. The engineers always take care with their work and always tidy up after completion. The company is easy to contact, with a friendly and helpful reception team.
Customer in Kent Posted on 13/10/2023 , work completed 12/10/2023
The trader replied (on 20/10/2023)
Thank you for leaving us a 5 star review and thank you for your continued use of our services! We are thrilled to hear that you are always pleased with our service and workmanship. Kind regards Harrison
Boiler service
Customer Service
Quality
Value
I was ultimately satisfied with the boiler service made today. Sam appeared to be knowledgeable and competent. However the price quoted prior to the visit was incorrect as the wrong parts had been ordered. The cost was now £50 more! Brightside did agree to a reduction of £20 and as the correct parts were on the vehicle there was no delay in finishing the job. I could only suggest that any parts needed are checked more carefully in the future. As this is the first issue that I've had with this company I'll still give them a good rating.
Customer in Posted on 26/09/2023 , work completed 26/09/2023
The trader replied (on 28/09/2023)
Thank you for leaving us a positive review, we are happy you were please with our service! I do apologise again that the parts delivered were incorrect but glad we were able to complete the job with the right parts whilst on site. We take all feedback onboard so appreciate your time leaving it with us. Thanks Harrison