Which? uses cookies to improve our sites and by continuing you agree to our cookies policy.

Endorsed by

Which

?

Trusted Traders

Brightside Heating Services Ltd

Logo on white
Profile thumb brightside

4.8

32 Reviews

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established for 16 years, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Write a review of Brightside Heating Services Ltd

Review title Required field

150 characters maximum

Enter your review

1500 characters maximum

Rate this trader on

By posting a review you are agreeing to our terms & conditions, and review guidelines

Reviews summary

4.8
32 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Brilliant, professional job
Customer Service
Quality
Value
Brightside heating services Ltd carried out a repair on our boiler and the engineer, Paul, did a brilliant job. He is a true professional and has excellent customer service skills. Will certainly use this company again.
Shaun, Kent10/08/2017
Outstanding Service.
Customer Service
Quality
Value
Paul arrived within a couple of hours of our call (Via Saga Insurance). Found the fault, located a part, went to get it while doing another job in the area returned and fitted the new part and we were up and running again by 3.25pm.
C J, Kent19/07/2017
Great work
Customer Service
Quality
Value
Paul was friendly, helpful and professional. I felt completely at ease with him and he did a great job. Even saved me some money on parts he didn't need to use in the end. Great firm.
Nicola Hooper08/07/2017
Professional and Prompt
Customer Service
Quality
Value
Paul attended promptly and was professional and friendly. He did a great job and I felt at ease with him in my property. He even saved me money with parts he did not use. Highly recommended.
Nicola, Kent30/06/2017
Excellent Service
Customer Service
Quality
Value
Brightside were sent by my insurance company to drain down a leaking hot water tank and make my property safe. The engineer arrived in just over an hour and carried out a thoroughly professional job. I asked the company to quote for a replacement tank which I accepted. They arrived within two working days and once again provided a very professional service. I was kept informed at every stage and the engineers always called to let me know their plans and when they expected to arrive. Very nice people who work hard for their customers. I would use this company again.
Richard24/05/2017
Plumber very good
Customer Service
Quality
Value
Plumber was very efficient and tidy.
Which? Trusted Traders Consumer16/02/2017
Job done I am very satisfied
Customer Service
Quality
Value
I found Brightside heating a very reliable firm. They sent me the day I phoned a very hard working efficient and friendly person.
Valerie, Kent01/02/2017
Normal service is resumed
Customer Service
Quality
Value
We called Brightside Monday morning at 9am, they said they would get back to us with a time they could get to us. Just after 10am they called to ask if we would be in as they were on there way. The guy that came was polite and got started on the problem straight away. He told us up front want the charge rates were, He quickly diagnosed the problem and said how much it would be to repair. He recommended we look into fitting a mgnet and also getting our system flushed through as it is over 11 years old. We don't get it serviced regularly as you, but he said that it looked in good condition and that it could do with a clean up. This was all reassuring as we fully expected them to say that it coudn't be repaired. He said if we followed the recommendations there is no reason why our boiler shouldn't last another 5/6 years. We are waiting on the written quote and will get the work done in the spring when we hope the weather will be better. Thoroughly recommend this company, and trust the information we are given.
tmjpfe0510/01/2017
Poor Service
Customer Service
Quality
Value
Had a leaking boiler 7 months ago and they came and repaired it. No problem with the work. It started to leak again a few weeks ago, was the initial job not done correctly? I don't know. Book another appointment for Friday after 1pm. Fine so somebody was home for then. They ring Friday afternoon and unfortunately the call was missed, then they call 5 minutes later to say sorry we're leaving the area you'll have to book another appointment. Why not just come round as agreed. Not good.
paul7413/12/2016
The trader replied (on 15/12/2016)
Dear Paul74 Firstly we are sorry to hear you are disappointed with the service our company offers. I would like to explain that as a company, prebooked work, and due to the large geographical area our engineers cover, it is our policy that the engineer will call to advise when they are about to attend site. We also advise the client of this. The engineer did try to call but no response, he then called our office and we also tried to call you, but no reply. At this point we then instructed the engineer to move to his next job, unfortunately out of your area. The boiler will have several water carrying components and any of them could fail at anytime. We would not be able to comment until we could investigate where the leak is coming from. Parts fitted would be covered under warranty for 12 months. So if leak is related we would cover this, but if unrelated then any repairs would be chargeable. As the new leak happened some 7 months after the original then it may well be a completely different issue Paul, over the weekend we have tried to contact you but without success. We would be happy to discuss your individual case with you to achieve a satisfactory resolution. Our contact details are 01634 372180 within office hours.
A very professional job
Customer Service
Quality
Value
A helpful company and a pleasant and efficient set of engineers. I would recommend them to anyone.
Helen, Kent18/08/2016