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Brightside Heating Services Ltd

4.9

314 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
314 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Home emergency insurance claim through insurers to locate and repair leak
Customer Service
Quality
Value
We had an emergency cover plan from our insurers and after discovering leaking water they referred us to Brightside. The initial contact from the Brightside office was immediate, polite and helpful. We were delighted that the plumber came out this morning promptly as promised. Rob was polite and informative as discussed next steps as he investigated the source of the leak. Rob diagnosed and fixed the leak and provided more long term advice to reduce the risk of further issues in years to come. So impressed were we that we are that we are going to use Brightside for our next service and for the future works. I recommend Brightside.
Customer in Medway Posted on 05/10/2024 , work completed 05/10/2024
The trader replied (on 08/10/2024)
We appreciate you taking the time to leave us a 5* review. We love to hear when customer has been happy with our service and engineers. I will make sure Rob gets this review for his work. We are also delighted that you will be using our services in the future! Thanks Harrison
LPG Boiler Servicing
Customer Service
Quality
Value
I've used Brightside for many years to care for my LPG boiler as where I live is off the gas grid. Highly recommended for servicing and repair. Paul serviced our boiler today, excellent professional and friendly service as always.
Customer in Medway Posted on 27/09/2024 , work completed 27/09/2024
The trader replied (on 08/10/2024)
Thank you for leaving us a review, we really appreciate your positive feedback and your continued loyalty! I will make sure Paul gets passed on this review. Thanks Harrison
Great service
Customer Service
Quality
Value
Mark came to service our boiler. He was very thorough and explained the checks as he was testing the appliance. After the service, he even offered advice on how to adjust settings for heating and hot water.
Customer in Kent Posted on 01/08/2024 , work completed 01/08/2024
The trader replied (on 05/08/2024)
Thank you for leaving us a 5* review! We love to hear feedback from customer. We are pleased you were happy with the service Mark provided, I will make sure this review gets passed onto him. Thanks Harrison
Great Service as always
Customer Service
Quality
Value
Always very professional, phone before coming , careful service, clearly explained, and the fact that the thermostat display was getting rather dim was noted and it was explained to me how to change the battery when needed.
Customer in Kent Posted on 03/07/2024 , work completed 03/07/2024
The trader replied (on 05/07/2024)
Thank you for leaving us a review and recommendation, we really appreciate it! We are glad to hear you were happy with the service the engineer provided. Thanks.
Very helpful service engineer
Customer Service
Quality
Value
He telephoned to give an estimate as to when he would arrive which was helpful. He was polite and helpful and did the service quickly and efficiently. He also checked the programme timer and made sure it was set up correctly. Very polite gentleman. The price has been held for the last couple of years which is appreciated. Very pleased with the service overall
Customer in Medway Posted on 24/06/2024 , work completed 24/06/2024
The trader replied (on 26/06/2024)
We appreciate you leaving us a fantastic review! Thank you for the 5* and recommendation and delighted to hear you were happy with the service from our engineer. Thanks Harrison
The trader replied (on 26/06/2024)
We appreciate you leaving us a fantastic review! Thank you for the 5* and recommendation and delighted to hear you were happy with the service from our engineer. Thanks Harrison
Visited on time and commenced work without delay.
Customer Service
Quality
Value
I always receive a call to advise my central heating boiler is due for its annual service. I agreed to a service after being advised of cost plus VAT, a convenient time, date and the name of the engineer. Paul always protects my working surfaces. is a tidy and clean worker. He asked if I had experienced any problems with the boiler or system since the last service. He carried out several operation tests and checks with boiler working. All results were listed on the Maintenance/ Service Check List. At the conclusion of the service Paul ensured the are of the test was clean and the boiler returned to its pre-test condition.
Customer in Kent Posted on 14/06/2024 , work completed 14/06/2024
The trader replied (on 18/06/2024)
Thank you for taking the time to leave us a review and a recommendation! We really appreciate it! We are glad to hear you are happy with the service we provide from booking to completing the work. I will get this review passed to Paul. Thanks Harrison
Boiler service - excellent job
Customer Service
Quality
Value
Brilliant service from Sean in the office when booking the appointment - very friendly, helpful and flexible. Paul did the service, which was done efficiently, and he recommended some things we could do to save money which was great. Highly recommend Brightside!
Customer in Kent Posted on 14/06/2024 , work completed 14/06/2024
The trader replied (on 18/06/2024)
We are very grateful for your 5* review and recommendation! We love hearing positive feedback from our Customers especially when colleagues have impressed. I will get this review to both Sean and Paul. Thanks Harrison
Boiler service & hot water intermittent fault
Customer Service
Quality
Value
Engineer: Rob Professional, arrived on time and very thorough. Very friendly and cleaned up after the work. Highly recommended.
Customer in Medway Posted on 07/06/2024 , work completed 07/06/2024
The trader replied (on 10/06/2024)
Thank you for leaving us a 5* review and a recommendation! We are delighted to hear you were happy with Rob's service and work. I will get this review passed onto him. Harrison
Gas boiler service
Customer Service
Quality
Value
Engineer carried out the full boiler service efficiently including cleaning the central heating filter and testing the CO alarm
Customer in Kent Posted on 29/04/2024 , work completed 29/04/2024
The trader replied (on 02/05/2024)
Thank you for leaving us a 5* review, we really appreciate it and love to hear when customers are happy with the service we provide. Thanks Harrison
Excellent
Customer Service
Quality
Value
I have been with this company for many years on a contract and have always had good work and advice. I rang yesterday and an engineer called Rob came today. Very helpful with excellent service from him. I would highly recommend Brightside Heating Sevice.
Customer in Kent Posted on 05/03/2024 , work completed 05/03/2024
The trader replied (on 12/03/2024)
Thank you for taking to time to leave us a review, all feedback is valved! We are glad to hear you were pleased with the work Rob completed - I will get this review passed onto him.