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Brightside Heating Services Ltd

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4.7

40 Reviews

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established for 16 years, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Reviews summary

4.7
40 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Not good
Customer Service
Quality
Value
With out heating and hot water for 8 days,7days to order all parts (water loop/gas valve)from main dealer Vaillant, All this after previous work completed and passed with subsequent gas leak. Low standard of customer service and quality of work
brianh29105612/05/2018
The trader replied (on 17/05/2018)
Dear sir, Very sorry you are unhappy with the work we carried out and the time it took to get all the parts required for your boiler. Would you be so kind to give me a call, Gary Kelly, 07813 175596 Manager of Brightside Heating.
Fine craftsman
Customer Service
Quality
Value
Tony arrived promptly and serviced the boiler very efficiently.
William, Kent10/05/2018
Very satisfied customer.
Customer Service
Quality
Value
An engineer called yesterday, I believe he was called Paul, on an emergency call through my insurance company. My heating was playing up after work being carried out about three weeks ago. The engineer solved and corrected the problem and was very professional. He explained everything to me and was happy to go through the controls with me and alter them for me. I was very impressed with his patience and tolerance with a person who was at the end of her tether with the problems with my heating! Well done Bright side.
Jill Owens09/01/2018
Excellent throughout
Customer Service
Quality
Value
Recommended. Couldn’t have wished for a better service. Great telephone response. Arrived as arranged, rang ahead to confirm visit. Paul immediately identified the problem, fixed promptly - very thorough and the tidiest worker I’ve seen in ages.
Lear20/12/2017
First class service
Customer Service
Quality
Value
Tony attended to service boiler, diagnosed gas supply and leak, prompt action to have faults corrected.
Sue, Kent16/11/2017
Efficient, friendly service
Customer Service
Quality
Value
Just had my first annual check up and service for my Joules Non- Vented Cylinder. Paul was polite and quietly efficient, answered all my questions about this heating system and even gave some sound advice for my boiler settings (not part of the contract). I, like others feel confident in this company's abilities and am seriously thinking of switching my Ariston Boiler servicing away from the current provider.
Colin Day26/10/2017
Fantastic!
Customer Service
Quality
Value
Excellent service received, in particular the telephone team and the 2 engineers that called round to fix my heating pump. My emergency call was handled quickly and professionally and the engineers were really professional too. They were a credit to the Company. Clean, tidy, knowledgeable, helpful and fixed the issue in good time.
AlanAC12/10/2017
Fast, friendly and professional
Customer Service
Quality
Value
The plumber was with me within an hour of calling. He was very professional and had my boiler working again in less than an hour and left the work area clean and tidy. Very highly recommended.
Gerry, Kent15/09/2017
Brilliant, professional job
Customer Service
Quality
Value
Brightside heating services Ltd carried out a repair on our boiler and the engineer, Paul, did a brilliant job. He is a true professional and has excellent customer service skills. Will certainly use this company again.
Shaun, Kent10/08/2017
Outstanding Service.
Customer Service
Quality
Value
Paul arrived within a couple of hours of our call (Via Saga Insurance). Found the fault, located a part, went to get it while doing another job in the area returned and fitted the new part and we were up and running again by 3.25pm.
C J, Kent19/07/2017