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Trusted Traders

Brightside Heating Services Ltd

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4.9

223 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established for 16 years, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
223 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Boiler Breakdown
Customer Service
Quality
Value
My Central heating boiler broke down and I made an emergency call out for repair via my home insurance. Bright side are my insurers nominated heating company and Dave the engineer carried out the repair swiftly and efficiently. I am very pleased with the service I received.
Customer in Medway Posted on 19/01/2021 , work completed 19/01/2021
The trader replied (on 21/01/2021)
Thank you for your review, we appreciate all feedback we receive. We are pleased to hear you were happy with our service and the work Dave carried out for you. I will make sure Dave gets passed on the comments. Thanks Anita
Great job
Customer Service
Quality
Value
Having had problems with my boiler since 16th December with 3 visits from British Gas and 3 new circuit boards my boiler was still not working properly. Called British Gas for the 4th time on Saturday 9th January to be told their engineers were on strike and they would send a contractor out to me.This is where Brightside come into the picture! Chris was so polite and helpful and found the problem in no time at all and it wasn’t a faulty circuit board. I would highly recommend Brightside Heating and am going to change my maintenance contract to this company in future
Customer in Medway Posted on 11/01/2021 , work completed 11/01/2021
The trader replied (on 14/01/2021)
Thank you for your review, we are delighted to hear that you were happy with our service after being let down by the other company. I will make sure your kind words get passed onto Chris. If you do wish to enquiry more about our maintenance contract plans, please do not hesitate to contact us on 01634 372180. Thanks Harrison
Speedy response, friendly, polite and knowledgeable engineer
Customer Service
Quality
Value
Had a leak in my heating system, called my insurance company for an emergency call-out which which Brightside Heating Services are a supplier. The engineer called to give me notice that her was on his way, when arrived he had his mask on and kept it on the entire time he was at my address. He explained what he was going to do before he done it and explained what he found and how he was going to repair the issue. Great service, would definitely use again.
Customer in Kent Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 14/12/2020)
We really appreciate you for writing us a positive review and we are pleased to hear that you were happy with the service we provided you. Kind regards Harrison
Excellent
Customer Service
Quality
Value
Really good experience with this company. Highly recommended as always professional and do a really good job.
Customer in Medway Posted on 30/11/2020 , work completed 30/11/2020
The trader replied (on 14/12/2020)
Thank you for your feedback! We are delighted to hear you had a good experience with us. If you require any of our services in the future, please do not hesitate to contact us on 01634 372180. Kind regards Harrison
Repaired toilet in upstairs bathroom
Customer Service
Quality
Value
Dave came out to get my toilet working . He arrived on time, wearing a mask. He was able to sort out it out in a rapid time, and when he was finished asked me to check it was working ,which I did and I was very happy with his work. Dave was very professional in his work and I would recommend him to every one. I would also like to say that Anita from the office was also extremely helpful. The cost was extremely fair
Customer in Medway Posted on 27/11/2020 , work completed 26/11/2020
The trader replied (on 14/12/2020)
Thank you for your positive review, we are happy to hear you were very pleased with the service we provided, both from the office and the engineer. I will pass on this review to Dave and Anita. Kind regards Harrison
Combi Boiler Repair
Customer Service
Quality
Value
I would just like to thank Gary, Luke, Jamie, Anita and all the team at Brightside Heating for the quick response, professional diagnosis and repair to our combination boiler (a new pump was required). Brightside heating have serviced and repaired our boiler over a number of years and always provide an excellent professional service, a great company I highly recommend. Thank you
Shaun Oakenfull in Medway Posted on 19/11/2020 , work completed 18/11/2020
The trader replied (on 26/11/2020)
Thank you for your review Mr Oakenfull! We are happy to hear that you were happy with the service we provided and have been for many years. I will ensure that both Luke and Jamie get passed on this review for their work. Please do not hesitate to contact should you need to. Thanks Anita
Oil Boiler Problems
Customer Service
Quality
Value
This job was done through my insurance company, and at first, sent out a different company who did some work but the boiler was still playing up I eventually got an appointment with Brightside. Dave turned up on time, got straight on with the job after I told him the problem. Found the system needed a new 2 port valve of which he had one with him. he fitted the new valve sorted his stuff and paperwork and was gone All in 40 minutes Job done. No-fuss and heating has been fine ever since I will recommend keeping their number close to the boiler
Customer in Kent Posted on 07/11/2020 , work completed 01/11/2020
The trader replied (on 16/11/2020)
We really appreciated you have taken to time to leave us a lovely review! We love to receive feedback from our customers. We are delighted you were happy with the service we provided. Please do not hesitate to get in contact with us in the future. Thanks! Helen
Efficient
Customer Service
Quality
Value
Requested engineer for boiler service. Came within 2 days - phoned beforehand so knew exactly when he would arrive. Carried out service and was very helpful. Will use again.
Customer in Kent Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 16/11/2020)
Thank you for your review, we appreciate your kind words. We are delighted to hear you will use our company again. Please do not hesitate to contact us on 01634 372180 when you next require our services. Anita
boiler service
Customer Service
Quality
Value
Requested service September 7th 2020 and agreed date of 21st September. Dave arrived on time after first phoning to confirm time, was quick, polite and efficient. Charge as originally agreed. Have set up a reminder for next year. Very satisfied.
Customer in Medway Posted on 21/09/2020 , work completed 21/09/2020
The trader replied (on 28/09/2020)
Thank you for your review. We are delighted to hear you were happy with our service and will be using us next year. I will pass on your kind words to Dave! Thanks Harrison
toilet flush
Customer Service
Quality
Value
Paul the engineer was very polite, quick and very efficient. He kept me informed when he was coming and completed the job well. The company were quick and phoned me to keep me informed of when the job would be completed.
Customer in Kent Posted on 01/08/2020 , work completed 31/07/2020
The trader replied (on 13/08/2020)
Thank you for the feedback, we really appreciate when customer leave us a glowing review! I will ensure the review gets passed onto Paul, please do not hesitate to contact again if you ever require our services. Thanks, Harrison
The trader replied (on 13/08/2020)
Thank you for the feedback, we really appreciate when customer leave us a glowing review! I will ensure the review gets passed onto Paul, please do not hesitate to contact again if you ever require our services. Thanks, Harrison