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Endorsed by Which? Trusted Traders

Brightside Heating Services Ltd

Profile thumb logo9.1
4.9

258 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established for 16 years, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
258 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Boiler Service
Customer Service
Quality
Value
This company installed our boiler six years ago and service and maintain it every year and when required. They give a quick response and work at very short notice if needed. Very happy with this company, Excellent.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 04/05/2022
The trader replied (on 13/05/2022)
Thank you for leaving us a review! We are delighted that you are happy with the service we have provided over the last few years. Should you need us before your next service, please do not hesitate to contact us. Thanks Harrison
Always excellent service
Customer Service
Quality
Value
I have used this company on a number of occasions, for different jobs including boiler services, replacing a radiator and a repair. I have always found them to be most helpful, from Helen who dealt with my initial calls to all of the engineers that have attended. My boiler was serviced yesterday by Paul, who has done it more than once. He arrived on time, worked quickly and efficiently and was very pleasant to deal with, as have all his colleagues been. I would have no hesitation in recommending Brightside to anyone who needed a good heating company.
Customer in Kent Posted on 12/05/2022 , work completed 11/05/2022
The trader replied (on 16/05/2022)
We really appreciate the review! We are pleased to hear you are happy with our service all the way from booking to completing a job. I will pass on the review to both Paul and Helen! Thanks Harrison
Excellent, professional service
Customer Service
Quality
Value
We have used Brightside Heating for many years now. They provide a professional and fair service. Paul serviced our boiler and dealt with a heating issue. He arrived on time; is very knowledgeable and swiftly addressed the heating problem. I can highly recommend him and his team at Brightside - a great reliable service as usual.
Harminder in Kent Posted on 05/05/2022 , work completed 03/05/2022
The trader replied (on 12/05/2022)
Thank you for the positive review Harminder - we really appreciate all feedback! We are happy to hear you were happy with Paul's service and thank you for your loyalty over the years! Kind regards Harrison.
Boiler Service
Customer Service
Quality
Value
Dave attended as we have used this company for many years and I am always very satisfied with their work.
Which? Trusted Traders Consumer Posted on 05/05/2022 , work completed 28/04/2022
The trader replied (on 05/05/2022)
Thank you for taking the time to leave us a positive review, we are always happy to hear from customer who are happy with our service. We are delighted to hear you are always satisfied with the service we provide and thank you for being a regular customer - thank you! Harrison
Boiler servicing
Customer Service
Quality
Value
Excellent service once again. Paul was on-time, professional, friendly, and left everything clean & tidy. Would definitely recommend this service.
Andy in Kent Posted on 04/05/2022 , work completed 04/05/2022
The trader replied (on 05/05/2022)
Hi Andy, thank you for leaving us a review, we really appreciate it. We are pleased to hear you were happy with the service from Paul and would recommend us! I will pass the review onto Paul. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Arrived well with in the agreed time frame, with a confirmatory phone call. Work completed quickly and efficiently. Good friendly service by Dave. Cost had increased since original quote, but not unexpected in the current climate. Increase was not excessive. Would give a 5 star rating.
Customer in Medway Posted on 21/04/2022 , work completed 21/04/2022
The trader replied (on 25/04/2022)
Thank you for the review! We have happy you found our service good and we appreciate you understand the slight price increase. I will get this review passed onto Dave. Thanks.
boiler service
Customer Service
Quality
Value
My annual boiler service was completed by Paul who completed the work efficiently and professionally. This is the second time I have had my boiler serviced by this company who also fitted the boiler satisfactorily. I can recommend Brightside Heating for boiler fitting and servicing.
Kev in Medway Posted on 19/04/2022 , work completed 19/04/2022
The trader replied (on 22/04/2022)
Hi Kev, thank you very much for taking the time to leave us a review! We are glad to hear you were pleased with the service Paul provided and would recommend us, it means a lot. Please do not hesitate to contact us should you need our services in the future. Regards Helen
Thank you Mark
Customer Service
Quality
Value
We are happy to recommend Brightside Heating Services after today’s experience of their expertise, considerate manner and quick response. Their engineer, Mark, arrived at the agreed time and after phoning with his eta. He fixed the problem after explaining what had to be done and bathroom left clean afterwards. A relief after an initial panic with a leaking water supply pipe to the toilet. We called our bank’s insurance emergency call out number for the first time in years of thinking “do we really need this?” They logged our call and it found its way to Mark who was brilliant so thank you again. Phil King
Customer in Kent Posted on 16/04/2022 , work completed 16/04/2022
The trader replied (on 20/04/2022)
Thank you for the positive review and your kind words. We are happy to hear you were pleased with Mark and the work he completed to fix the leak. I will get a copy of this review to Mark. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
On the morning of my annual boiler service, Dave the engineer phoned me fifteen minutes before the appointment to confirm if it was still convenient to attend. He arrived at the time he said he would arrive. During the service, Dave was excellent completed all the work needed to be done, left the area clean and tidy. I have used other heating companies in the past, I have felt like they would suggest unnecessary work. I have been using Brightside for the past year and have found them to be honest, professional and good value for money. I would definitely recommend them.
Customer in Kent Posted on 15/04/2022 , work completed 14/04/2022
The trader replied (on 20/04/2022)
Thank you for leaving us a review, we really appreciate all feedback! We are delighted to hear you were happy with the service we gave you and especially with Dave's work. I will pass the review onto him. Thanks Harrison
Thorough and efficient
Customer Service
Quality
Value
The process of booking the service of the boiler was friendly and there were no problems finding a time slot. Paul the engineer arrived at the appointed time having phoned us 15 minutes before arriving. He carried out the work in good time and was able to identify a failing gasket and replace it. He showed us the failing part. Everything was left neat and tidy. We were able to pay over the phone by card and again the process was friendly and easy.
Customer in Kent Posted on 13/04/2022 , work completed 12/04/2022
The trader replied (on 14/04/2022)
We appreciate you taking the time to leave us such a positive review! We are glad to hear that you found every step of process friendly and easy and you were happy with the work carried out by Paul, I will pass the review to him. Thanks