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Endorsed by Which? Trusted Traders

Brightside Heating Services Ltd

Profile thumb logo9.1
4.9

229 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established for 16 years, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
229 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Boiler Repair
Customer Service
Quality
Value
The office staff were professional and courteous. The engineer (Paul) came out quickly , was very polite and fixed the issue with the minimum of fuss and mess. He also explained what had happened and what he was doing which was both educational and set my mind at ease.
Customer in Medway Posted on 08/10/2021 , work completed 08/10/2021
The trader replied (on 14/10/2021)
Thank you for your review! We are happy to hear you were pleased with the office staff and our engineer Paul - I will get this review passed onto him. Thanks Harrison
Fantastic - resolved tricky job that many others didn’t want to tackle
Customer Service
Quality
Value
Dave was fantastic. On first meeting him you could tell instantly that no job would be a problem for him. He replaced a cartridge on a Burlington concealed shower unit, which was a bit of a tricky job. The numerous plumbers we contacted prior, just didn’t want to know or let us down as these units aren’t the easiest to work with apparently. Dave came across an issue which he took the time to come and discuss with me rather than put everything back and make excuses as to why it couldn’t be done. He worked his way round it and now we have a fully functioning hot shower again!! Can’t thank Dave enough. Even the office staff Anita and Gary were super helpful. Thank you
Customer in Medway Posted on 19/09/2021 , work completed 09/09/2021
The trader replied (on 21/09/2021)
Thank you for taking the time to give us a review, we really appreciate all feedback. We couldn't be happier that you were pleased with Dave and that we managed to solve your issue! I will get the review passed onto him. Thanks, Anita
Professional service
Customer Service
Quality
Value
I used Brightside Heating to fix an issue with my boiler which was causing an intermittent loss of hot water. All work was discussed and agreed in advance, with time taken to explain why certain parts/services were necessary. All staff were very professional. Alan, who completed a power flush was particularly noteworthy. He took time to explain the process, was careful not to make a mess, provided updates, and was conscious to carry out only what was necessary. He came prepared having read details of previous work.
Colin in Kent Posted on 22/04/2021 , work completed 14/04/2021
The trader replied (on 04/05/2021)
Hi Colin, thank you for taking the time to leave us a review, we really appreciate it! We are delighted the hear you were happy with the service we provided and in particular with Alan's work, I will ensure he gets a copy of the review. If you require our services anytime in the future, please do not hesitate to contact the office on 01634 372180. Thanks Harrison
Professional
Customer Service
Quality
Value
Annual boiler service, the man was on time, called on his way to me. He explain whatever need doing, clean and tidy. The price is very reasonable.
Customer in Medway Posted on 12/04/2021 , work completed 12/04/2021
The trader replied (on 19/04/2021)
Thank you very much for your review and were happy with the service our engineer provided you. Please don't hesitate to contact us should you require our services again. Thanks Anita
Very professional
Customer Service
Quality
Value
Dave was extremely helpful and courteous. He resolved the problem quickly and I have no hesitation in recommending him. I'll be booking my annual boiler service with Brightside - excellent service.
Ben in Kent Posted on 23/03/2021 , work completed 09/03/2021
The trader replied (on 26/03/2021)
Hi Ben, thanks for leaving a review! We are happy to hear you were pleased with Dave's work and will be using us in the future. I will get this review passed onto the engineer. Please don't hesitate to contact us. Thanks Harrison
Efficient service
Customer Service
Quality
Value
I had a problem with my hot water. Brightside Heating called me within 15 minutes after I had called my Saga Home Emergency Insurance. Adviser said that engineer is expected to attend to-day if possible. Engineer Stuart called at 17:00 and arrived at 17:30. Very polite, knew the problem, fixed problem within half an hour. Excellent service. Thoroughly recommend this Company.
Customer in Kent Posted on 10/03/2021 , work completed 09/03/2021
The trader replied (on 11/03/2021)
Thank you for your feedback and time taken writing on our Which Trusted Trader page. We are delighted that you were pleased with our service and would recommend us. I will pass on this review to Stuart! Thanks Anita
Boiler Breakdown
Customer Service
Quality
Value
My Central heating boiler broke down and I made an emergency call out for repair via my home insurance. Bright side are my insurers nominated heating company and Dave the engineer carried out the repair swiftly and efficiently. I am very pleased with the service I received.
Customer in Medway Posted on 19/01/2021 , work completed 19/01/2021
The trader replied (on 21/01/2021)
Thank you for your review, we appreciate all feedback we receive. We are pleased to hear you were happy with our service and the work Dave carried out for you. I will make sure Dave gets passed on the comments. Thanks Anita
Great job
Customer Service
Quality
Value
Having had problems with my boiler since 16th December with 3 visits from British Gas and 3 new circuit boards my boiler was still not working properly. Called British Gas for the 4th time on Saturday 9th January to be told their engineers were on strike and they would send a contractor out to me.This is where Brightside come into the picture! Chris was so polite and helpful and found the problem in no time at all and it wasn’t a faulty circuit board. I would highly recommend Brightside Heating and am going to change my maintenance contract to this company in future
Customer in Medway Posted on 11/01/2021 , work completed 11/01/2021
The trader replied (on 14/01/2021)
Thank you for your review, we are delighted to hear that you were happy with our service after being let down by the other company. I will make sure your kind words get passed onto Chris. If you do wish to enquiry more about our maintenance contract plans, please do not hesitate to contact us on 01634 372180. Thanks Harrison
Speedy response, friendly, polite and knowledgeable engineer
Customer Service
Quality
Value
Had a leak in my heating system, called my insurance company for an emergency call-out which which Brightside Heating Services are a supplier. The engineer called to give me notice that her was on his way, when arrived he had his mask on and kept it on the entire time he was at my address. He explained what he was going to do before he done it and explained what he found and how he was going to repair the issue. Great service, would definitely use again.
Customer in Kent Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 14/12/2020)
We really appreciate you for writing us a positive review and we are pleased to hear that you were happy with the service we provided you. Kind regards Harrison
Excellent
Customer Service
Quality
Value
Really good experience with this company. Highly recommended as always professional and do a really good job.
Customer in Medway Posted on 30/11/2020 , work completed 30/11/2020
The trader replied (on 14/12/2020)
Thank you for your feedback! We are delighted to hear you had a good experience with us. If you require any of our services in the future, please do not hesitate to contact us on 01634 372180. Kind regards Harrison