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Brightside Heating Services Ltd

4.9

306 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating

  • Plumbers

    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
306 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Poor Service
Customer Service
Quality
Value
Had a leaking boiler 7 months ago and they came and repaired it. No problem with the work. It started to leak again a few weeks ago, was the initial job not done correctly? I don't know. Book another appointment for Friday after 1pm. Fine so somebody was home for then. They ring Friday afternoon and unfortunately the call was missed, then they call 5 minutes later to say sorry we're leaving the area you'll have to book another appointment. Why not just come round as agreed. Not good.
paul74 Posted on 13/12/2016 , work completed 13/12/2016
The trader replied (on 15/12/2016)
Dear Paul74 Firstly we are sorry to hear you are disappointed with the service our company offers. I would like to explain that as a company, prebooked work, and due to the large geographical area our engineers cover, it is our policy that the engineer will call to advise when they are about to attend site. We also advise the client of this. The engineer did try to call but no response, he then called our office and we also tried to call you, but no reply. At this point we then instructed the engineer to move to his next job, unfortunately out of your area. The boiler will have several water carrying components and any of them could fail at anytime. We would not be able to comment until we could investigate where the leak is coming from. Parts fitted would be covered under warranty for 12 months. So if leak is related we would cover this, but if unrelated then any repairs would be chargeable. As the new leak happened some 7 months after the original then it may well be a completely different issue Paul, over the weekend we have tried to contact you but without success. We would be happy to discuss your individual case with you to achieve a satisfactory resolution. Our contact details are 01634 372180 within office hours.
A very professional job
Customer Service
Quality
Value
A helpful company and a pleasant and efficient set of engineers. I would recommend them to anyone.
Helen, Kent Posted on 18/08/2016 , work completed 18/08/2016
Recommended
Very Good Service
Customer Service
Quality
Value
I received very good, efficient and effective service from Brightside Heating last week. I have never used them before but would not hesitate to use them again and recommend them.
Julie Posted on 16/08/2016 , work completed 16/08/2016
Recommended
Excellent in all respects
Customer Service
Quality
Value
The engineer was professional in every way. He was well dressed, pleasant and told me exactly what he was doing. He did a first class job & left everything tidy afterwards. Well done & would certainly recommend.
P, Kent Posted on 04/08/2016 , work completed 04/08/2016
Recommended
Prompt and professional
Customer Service
Quality
Value
Tony the engineer. We have changed our gas boiler maintenance this year due to 'poor customer service' on their part. Office staff have been excellent - they arranged the service for me instead of me having to make a phone call. Engineer checked our boiler using his skill and inspection. Hope firm keeps up good beginning.
Janette, Kent Posted on 01/06/2016 , work completed 01/06/2016
Recommended
Very impressive service
Customer Service
Quality
Value
Attended my boiler breakdown very promptly. Diagnosed the problem & fixed it very quickly. Very polite & efficient. Thank you.
Kevin, Kent Posted on 19/05/2016 , work completed 19/05/2016
Recommended
Excellent job
Customer Service
Quality
Value
Prompt service, polite and helpful engineer.
Evelyn, Kent Posted on 16/05/2016 , work completed 16/05/2016
Recommended
My Review
Customer Service
Quality
Value
Very thorough, courteous and efficient.
Pam, Kent Posted on 05/05/2016 , work completed 05/05/2016
Recommended
Which? Local Review
Customer Service
Quality
Value
Brightside have just undertaken their first ( my eighth) service of my Ariston Comfort Unvented Cylinder. The service was thorough and efficient and all my questions on this type of heating system were answered. The cost was competitive and no unnecessary replacement of the scale reducer was undertaken. I'm now going to switch to Brightside for my annual boiler service !
Colin Day Posted on 04/05/2016 , work completed 04/05/2016
Recommended
Prompt and professional
Customer Service
Quality
Value
Very prompt, polite and considerate and clean.
Rosalind, Kent Posted on 20/04/2016 , work completed 20/04/2016
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.