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Brightside Heating Services Ltd

4.9

305 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
305 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Punctual and good work.
Customer Service
Quality
Value
Brightside contacted me to tell me my boiler was due a service and took the booking. Paul telephoned prior to arrival and arrived fifteen minutes later as promised. Carried out the work in a clean and professional manner. Very happy with Paul and the service provided by Brightside. Payment is made after the work is complete which shows confidence in their service.
Customer in Kent Posted on 14/03/2022 , work completed 14/03/2022
The trader replied (on 16/03/2022)
Thank you for the positive feedback, we really appreciate it! We are glad to hear you were impressed with Paul's professionalism and service - I will pass the review to him. Thanks Harrison
Very professional
Customer Service
Quality
Value
Dave arrived on time and carried out our boiler service very fast and very professional. I was asking questions on how to be more efficient with our heating and he didn’t hesitate in offering some advice. First class service and I would highly recommend it.
Adam in Medway Posted on 11/03/2022 , work completed 11/03/2022
The trader replied (on 16/03/2022)
Hi Adam, thank you for taking the time to leave a review. We are pleased to hear you were happy with the service and advice Dave gave you on the day! I will get the review passed to Dave. Thanks Harrison
Scheduled boiler service.
Customer Service
Quality
Value
As always excellent service. Engineer rang to say he was on his way as promised. He was very pleasant, worked very tidily and left everything as clean as it was before he arrived. Would highly recommend this company.
Customer in Medway Posted on 24/02/2022 , work completed 24/02/2022
The trader replied (on 25/02/2022)
Thank you for your time leaving a review. We are pleased to hear you are happy with our service and with the engineer whilst at your property. Please do not hesitate to contact us should you require our services again. Regards Helen
Superb job
Customer Service
Quality
Value
I have had Brightside service my old boiler for a few years now. They always turn up on time, do a great, thorough, job and I would recommend them without hesitation. Priced fairly and friendly staff.
Customer in Kent Posted on 23/02/2022 , work completed 23/02/2022
The trader replied (on 24/02/2022)
We are glad to hear you are happy with our service and staff, thank you for the review, we really appreciate it! Also thank you for any recommendations. Harrison
Annual boiler inspection
Customer Service
Quality
Value
I contracted Brightside Heating Services Ltd about 3 years ago to install a new boiler. Because of the great quality of work, I was happy to accept their offer to do the annual inspection of the boiler, which they do the for the 3rd year in a row. Customer service always calls in advance to remind of the upcoming inspection and to agree on the date, time and price. Engineers are very friendly and polite. I'd want to mention Dave particularly, who is conducting the inspection for the 2nd year. Very happy with the services provided overall.
Customer in Greater London Posted on 22/02/2022 , work completed 22/02/2022
The trader replied (on 24/02/2022)
Thank you for the review. We are delighted to hear that you have been happy with our continued service over the past few years! We will pass the feedback to Dave. Please do not hesitate to contact us should you require our services. Thanks Harrison
Great service
Customer Service
Quality
Value
Have been assisted by Brightside on several occasions and have been very helpful and good workmanship every time. Most recent callout Dave was great and left everything in great working order as expected.
Customer in Medway Posted on 14/02/2022 , work completed 12/02/2022
The trader replied (on 15/02/2022)
Thank you for your review, we appreciate all feedback! We are pleased to hear you were happy with our service over the years and most recently with Dave, I will make sure Dave gets passed on the comments. Thanks Anita
Boiler Repair
Customer Service
Quality
Value
The office staff were professional and courteous. The engineer (Paul) came out quickly , was very polite and fixed the issue with the minimum of fuss and mess. He also explained what had happened and what he was doing which was both educational and set my mind at ease.
Customer in Medway Posted on 08/10/2021 , work completed 08/10/2021
The trader replied (on 14/10/2021)
Thank you for your review! We are happy to hear you were pleased with the office staff and our engineer Paul - I will get this review passed onto him. Thanks Harrison
Fantastic - resolved tricky job that many others didn’t want to tackle
Customer Service
Quality
Value
Dave was fantastic. On first meeting him you could tell instantly that no job would be a problem for him. He replaced a cartridge on a Burlington concealed shower unit, which was a bit of a tricky job. The numerous plumbers we contacted prior, just didn’t want to know or let us down as these units aren’t the easiest to work with apparently. Dave came across an issue which he took the time to come and discuss with me rather than put everything back and make excuses as to why it couldn’t be done. He worked his way round it and now we have a fully functioning hot shower again!! Can’t thank Dave enough. Even the office staff Anita and Gary were super helpful. Thank you
Customer in Medway Posted on 19/09/2021 , work completed 09/09/2021
The trader replied (on 21/09/2021)
Thank you for taking the time to give us a review, we really appreciate all feedback. We couldn't be happier that you were pleased with Dave and that we managed to solve your issue! I will get the review passed onto him. Thanks, Anita
Professional service
Customer Service
Quality
Value
I used Brightside Heating to fix an issue with my boiler which was causing an intermittent loss of hot water. All work was discussed and agreed in advance, with time taken to explain why certain parts/services were necessary. All staff were very professional. Alan, who completed a power flush was particularly noteworthy. He took time to explain the process, was careful not to make a mess, provided updates, and was conscious to carry out only what was necessary. He came prepared having read details of previous work.
Colin in Kent Posted on 22/04/2021 , work completed 14/04/2021
The trader replied (on 04/05/2021)
Hi Colin, thank you for taking the time to leave us a review, we really appreciate it! We are delighted the hear you were happy with the service we provided and in particular with Alan's work, I will ensure he gets a copy of the review. If you require our services anytime in the future, please do not hesitate to contact the office on 01634 372180. Thanks Harrison
Professional
Customer Service
Quality
Value
Annual boiler service, the man was on time, called on his way to me. He explain whatever need doing, clean and tidy. The price is very reasonable.
Customer in Medway Posted on 12/04/2021 , work completed 12/04/2021
The trader replied (on 19/04/2021)
Thank you very much for your review and were happy with the service our engineer provided you. Please don't hesitate to contact us should you require our services again. Thanks Anita