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Brightside Heating Services Ltd

4.9

337 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating

  • Plumbers

    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
337 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
First class service
Customer Service
Quality
Value
Tony attended to service boiler, diagnosed gas supply and leak, prompt action to have faults corrected.
Sue, Kent Posted on 16/11/2017 , work completed 16/11/2017
Recommended
Efficient, friendly service
Customer Service
Quality
Value
Just had my first annual check up and service for my Joules Non- Vented Cylinder. Paul was polite and quietly efficient, answered all my questions about this heating system and even gave some sound advice for my boiler settings (not part of the contract). I, like others feel confident in this company's abilities and am seriously thinking of switching my Ariston Boiler servicing away from the current provider.
Colin Day Posted on 26/10/2017 , work completed 26/10/2017
Recommended
Fantastic!
Customer Service
Quality
Value
Excellent service received, in particular the telephone team and the 2 engineers that called round to fix my heating pump. My emergency call was handled quickly and professionally and the engineers were really professional too. They were a credit to the Company. Clean, tidy, knowledgeable, helpful and fixed the issue in good time.
AlanAC Posted on 12/10/2017 , work completed 12/10/2017
Recommended
Fast, friendly and professional
Customer Service
Quality
Value
The plumber was with me within an hour of calling. He was very professional and had my boiler working again in less than an hour and left the work area clean and tidy. Very highly recommended.
Gerry, Kent Posted on 15/09/2017 , work completed 15/09/2017
Recommended
Brilliant, professional job
Customer Service
Quality
Value
Brightside heating services Ltd carried out a repair on our boiler and the engineer, Paul, did a brilliant job. He is a true professional and has excellent customer service skills. Will certainly use this company again.
Shaun, Kent Posted on 10/08/2017 , work completed 10/08/2017
Recommended
Outstanding Service.
Customer Service
Quality
Value
Paul arrived within a couple of hours of our call (Via Saga Insurance). Found the fault, located a part, went to get it while doing another job in the area returned and fitted the new part and we were up and running again by 3.25pm.
C J, Kent Posted on 19/07/2017 , work completed 19/07/2017
Recommended
Great work
Customer Service
Quality
Value
Paul was friendly, helpful and professional. I felt completely at ease with him and he did a great job. Even saved me some money on parts he didn't need to use in the end. Great firm.
Nicola Hooper Posted on 08/07/2017 , work completed 08/07/2017
Recommended
Professional and Prompt
Customer Service
Quality
Value
Paul attended promptly and was professional and friendly. He did a great job and I felt at ease with him in my property. He even saved me money with parts he did not use. Highly recommended.
Nicola, Kent Posted on 30/06/2017 , work completed 30/06/2017
Recommended
Excellent Service
Customer Service
Quality
Value
Brightside were sent by my insurance company to drain down a leaking hot water tank and make my property safe. The engineer arrived in just over an hour and carried out a thoroughly professional job. I asked the company to quote for a replacement tank which I accepted. They arrived within two working days and once again provided a very professional service. I was kept informed at every stage and the engineers always called to let me know their plans and when they expected to arrive. Very nice people who work hard for their customers. I would use this company again.
Richard Posted on 24/05/2017 , work completed 24/05/2017
Recommended
Plumber very good
Customer Service
Quality
Value
Plumber was very efficient and tidy.
Which? Trusted Traders Consumer Posted on 16/02/2017 , work completed 16/02/2017
Recommended
Job done I am very satisfied
Customer Service
Quality
Value
I found Brightside heating a very reliable firm. They sent me the day I phoned a very hard working efficient and friendly person.
Valerie, Kent Posted on 01/02/2017 , work completed 01/02/2017
Recommended
Normal service is resumed
Customer Service
Quality
Value
We called Brightside Monday morning at 9am, they said they would get back to us with a time they could get to us. Just after 10am they called to ask if we would be in as they were on there way. The guy that came was polite and got started on the problem straight away. He told us up front want the charge rates were, He quickly diagnosed the problem and said how much it would be to repair. He recommended we look into fitting a mgnet and also getting our system flushed through as it is over 11 years old. We don't get it serviced regularly as you, but he said that it looked in good condition and that it could do with a clean up. This was all reassuring as we fully expected them to say that it coudn't be repaired. He said if we followed the recommendations there is no reason why our boiler shouldn't last another 5/6 years. We are waiting on the written quote and will get the work done in the spring when we hope the weather will be better. Thoroughly recommend this company, and trust the information we are given.
tmjpfe05 Posted on 10/01/2017 , work completed 10/01/2017
Recommended
Poor Service
Customer Service
Quality
Value
Had a leaking boiler 7 months ago and they came and repaired it. No problem with the work. It started to leak again a few weeks ago, was the initial job not done correctly? I don't know. Book another appointment for Friday after 1pm. Fine so somebody was home for then. They ring Friday afternoon and unfortunately the call was missed, then they call 5 minutes later to say sorry we're leaving the area you'll have to book another appointment. Why not just come round as agreed. Not good.
paul74 Posted on 13/12/2016 , work completed 13/12/2016
The trader replied (on 15/12/2016)
Dear Paul74 Firstly we are sorry to hear you are disappointed with the service our company offers. I would like to explain that as a company, prebooked work, and due to the large geographical area our engineers cover, it is our policy that the engineer will call to advise when they are about to attend site. We also advise the client of this. The engineer did try to call but no response, he then called our office and we also tried to call you, but no reply. At this point we then instructed the engineer to move to his next job, unfortunately out of your area. The boiler will have several water carrying components and any of them could fail at anytime. We would not be able to comment until we could investigate where the leak is coming from. Parts fitted would be covered under warranty for 12 months. So if leak is related we would cover this, but if unrelated then any repairs would be chargeable. As the new leak happened some 7 months after the original then it may well be a completely different issue Paul, over the weekend we have tried to contact you but without success. We would be happy to discuss your individual case with you to achieve a satisfactory resolution. Our contact details are 01634 372180 within office hours.
A very professional job
Customer Service
Quality
Value
A helpful company and a pleasant and efficient set of engineers. I would recommend them to anyone.
Helen, Kent Posted on 18/08/2016 , work completed 18/08/2016
Recommended
Very Good Service
Customer Service
Quality
Value
I received very good, efficient and effective service from Brightside Heating last week. I have never used them before but would not hesitate to use them again and recommend them.
Julie Posted on 16/08/2016 , work completed 16/08/2016
Recommended
Excellent in all respects
Customer Service
Quality
Value
The engineer was professional in every way. He was well dressed, pleasant and told me exactly what he was doing. He did a first class job & left everything tidy afterwards. Well done & would certainly recommend.
P, Kent Posted on 04/08/2016 , work completed 04/08/2016
Recommended
Prompt and professional
Customer Service
Quality
Value
Tony the engineer. We have changed our gas boiler maintenance this year due to 'poor customer service' on their part. Office staff have been excellent - they arranged the service for me instead of me having to make a phone call. Engineer checked our boiler using his skill and inspection. Hope firm keeps up good beginning.
Janette, Kent Posted on 01/06/2016 , work completed 01/06/2016
Recommended
Very impressive service
Customer Service
Quality
Value
Attended my boiler breakdown very promptly. Diagnosed the problem & fixed it very quickly. Very polite & efficient. Thank you.
Kevin, Kent Posted on 19/05/2016 , work completed 19/05/2016
Recommended
Excellent job
Customer Service
Quality
Value
Prompt service, polite and helpful engineer.
Evelyn, Kent Posted on 16/05/2016 , work completed 16/05/2016
Recommended
My Review
Customer Service
Quality
Value
Very thorough, courteous and efficient.
Pam, Kent Posted on 05/05/2016 , work completed 05/05/2016
Recommended
Which? Local Review
Customer Service
Quality
Value
Brightside have just undertaken their first ( my eighth) service of my Ariston Comfort Unvented Cylinder. The service was thorough and efficient and all my questions on this type of heating system were answered. The cost was competitive and no unnecessary replacement of the scale reducer was undertaken. I'm now going to switch to Brightside for my annual boiler service !
Colin Day Posted on 04/05/2016 , work completed 04/05/2016
Recommended
Prompt and professional
Customer Service
Quality
Value
Very prompt, polite and considerate and clean.
Rosalind, Kent Posted on 20/04/2016 , work completed 20/04/2016
Recommended
Professional and Competent
Customer Service
Quality
Value
Brightside technicians have maintained my boiler over the past few years, during which time I have developed a high level of trust and confidence in their expertise to diagnose and repair boiler problems. This is combined with their prompt and professional service. Following a recent callout, the tecnician arrived within 3 hours, he quickly diagnosed the fault and ordered replacement parts. After two working days the repair was completed and the boiler is now working correctly. I strongly recommend Brightside for all these reasons. Terry. Rainham, Kent.
J420380448 Posted on 19/04/2016 , work completed 19/04/2016
Recommended
Reliable, trustworthy & competent
Customer Service
Quality
Value
I have used this company before & intend to again in the future, can't fault the engineer & service that was provided.
Lesley, Kent Posted on 19/04/2016 , work completed 19/04/2016
Recommended
Thorough and professional
Customer Service
Quality
Value
Kept me informed on whereabouts and arrival time. Gave all information on repairs and advised on routes to complete them. I used this company as I like to keep work like this local and it paid off!
Terry, Kent Posted on 10/02/2016 , work completed 10/02/2016
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.