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Brightside Heating Services Ltd

4.9

337 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating

  • Plumbers

    • Emergency plumbing services

  • Heating contractors

    • Central heating systems (installation and servicing)

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
337 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
No hot water
Customer Service
Quality
Value
Paul fixed our megaflow tank after experiencing no hot water, knew exactly what the issue was, came out same day (via a home serve plan). Will be contacting to get service for boiler and megaflow booked in! Very happy.
Customer in Kent Posted on 31/07/2020 , work completed 31/07/2020
Recommended
The trader replied (on 13/08/2020)
Thank you for your review, we are delighted to hear you were happy with our service and our engineer Paul, we will pass on the review to him. If you wish to get your service booked in at any point, please do not hesitate to contact us on 01634 372180. Kind regards, Harrison
Great customer service - good value too
Customer Service
Quality
Value
I've used Brightside a number of times, and have had them service our boiler each year since it was replaced in 2016. Today Jamie came to service the boiler. He was very polite and efficient and he even kindly bled a couple of the upstairs radiators for me which needed doing. This is the first year we have used their service plan to pay for the service and I would highly recommend that too. A small monthly payment meant the service was all paid for upfront and no hidden extra costs - makes things much simpler. Will definitely use again and highly recommend.
Michelle in Medway Posted on 31/07/2020 , work completed 31/07/2020
Recommended
The trader replied (on 06/08/2020)
We really appreciate you glowing review Michelle, thank you for all your kind words. We are pleased that you are delighted with our service and you continue to use us! Great you hear that you use one of our maintenance plans as well! We look forward to working for you again in the future! Thanks, Helen
Good work
Customer Service
Quality
Value
Paul attended at short notice to fix leaking valve. Good service as always from Brightside. We have used Brightside for several years and would recommend them.
Customer in Kent Posted on 13/07/2020 , work completed 13/07/2020
Recommended
The trader replied (on 06/08/2020)
Thank you for your feedback and your continue custom at Brightside, that is the biggest compliment to us! Please do not hesitate to contact us should any issue occur. Kind regards Helen
Boiler service
Customer Service
Quality
Value
Called this company today to book a Annual boiler service and was delighted to be given an afternoon appointment for the same day. Jamie was very thorough he cleared up after himself and was very polite and knowledgeable. I would definitely use this firm again
Customer in Medway Posted on 03/07/2020 , work completed 03/07/2020
Recommended
The trader replied (on 13/07/2020)
Thank you very much for your positive review! We really appreciate your feedback and that you were pleased with our service. I will ensure Jamie is inform of your glowing review of him and his work. Harrison
Fix an unvented system leak
Customer Service
Quality
Value
VTRhey were really effiecient, they were on thime, they were very friendly, explained everything. Fixed it all and were very fair, didnt charge any extra money
Joanne, Hoo Posted on 06/04/2020 , work completed 06/04/2020
Recommended
The trader replied (on 12/05/2020)
Thank you Joanne for your kind words. We are delighted to hear you were happy with our service. Please do not hesitate to get in touch if you have any further issues. Thanks, Anita
Boiler services.
Customer Service
Quality
Value
Normal annual service as done for the last 15 years. All ok.
Michael, Kent Posted on 16/07/2019 , work completed 16/07/2019
Recommended
The trader replied (on 23/07/2019)
Thank you Michael for your review. We are very pleased to see you are a loyal customer and appreciate your continued custom! Harrison
No cold water
Customer Service
Quality
Value
Excellent job, well done.
Victor, Kent Posted on 12/07/2019 , work completed 12/07/2019
Recommended
The trader replied (on 17/07/2019)
Victor, thank you for your feedback! We are delighted you are pleased witht eh work we carried out for you. Helen
My review
Customer Service
Quality
Value
Arrived on time, very polite. Explained a couple of areas where parts night need replacing soon. Thorough.
Pamela, Kent Posted on 10/07/2019 , work completed 10/07/2019
Recommended
The trader replied (on 19/07/2019)
We are happy to hear you were delighted by our service Pamela. Thank you for taking time to share your review, we really appreciate it. If you require any further works, please do not hesitate to contact us. Thanks Helen
Great work
Customer Service
Quality
Value
Chris was professional and polite. He was extremely thorough in his work and is clearly knowledgeable. He made a thorough assessment of what was needed and I never felt I was being conned at any time. (This has not been the case in the past.) He worked to a very high standard and I would recommend him and his company to anyone.
Susan Posted on 09/07/2019 , work completed 09/07/2019
Recommended
The trader replied (on 11/07/2019)
Thank you for your feedback Susan, fantastic to hear you were happy with our service and very pleased with Chris, we will ensure it gets passed onto him! If you have any problems in the future or require a service, please like always get in contact with us. Anita
Boiler service.
Customer Service
Quality
Value
Very efficient, pleasant engineer. Excellent services.
Derek, Kent Posted on 03/07/2019 , work completed 03/07/2019
Recommended
The trader replied (on 17/07/2019)
Thank you for your review Derek, we really do appreciate your kind words. Harrison
Boiler service & repair
Customer Service
Quality
Value
Nice, professional and polite - good communication and made me aware of issues.
Michael, Kent Posted on 02/07/2019 , work completed 02/07/2019
Recommended
The trader replied (on 12/07/2019)
We are pleased to hear you were happy with your service and repair we carried out for you Michael. Thank you for your review! Anita
Excellent service
Customer Service
Quality
Value
Polite, friendly, got the job done.
Sarah, Kent Posted on 01/07/2019 , work completed 01/07/2019
Recommended
The trader replied (on 09/07/2019)
Thank you for your review Sarah, we are pleased you were happy with our service. Harrison
Boiler service
Customer Service
Quality
Value
Extremely pleasant and helpful and good job done.
Rosemary, Kent Posted on 01/07/2019 , work completed 01/07/2019
Recommended
The trader replied (on 09/07/2019)
Rosemary, thank you for the feedback and we are delighted you were extremely pleased with your service. We look forward to seeing you next year. Thanks Harrison
Very professional
Customer Service
Quality
Value
He has done boiler service and gas safety. All was done promptly and on time. Very polite person. He advised of other issues such as carbon dioxide reader is in need.
Lina, Kent Posted on 01/07/2019 , work completed 01/07/2019
Recommended
The trader replied (on 09/07/2019)
Thank you for your brilliant review Lina, we do really appreciate your kind words. If you have any issues with your boiler or gas appliances in the future, please do not hesitate to get in contact with us on 01634 372180. Kind regards, Harrison
Excellent service
Customer Service
Quality
Value
Excellent service, friendly and efficient.
Robert, Kent Posted on 14/06/2019 , work completed 14/06/2019
Recommended
The trader replied (on 01/07/2019)
Thank you for your feedback Robert, we are delighted you were happy with our service and left us a glowing review! Helen
So reliable and helpful
Customer Service
Quality
Value
They are very fast and helpful,arranged an appointment in two days for us. We live at the end of the world an no companies wanted to come to fix our boiler before. The engineer, Stuart is very helpful and professional and honest. Thank you so much we are so grateful. We will come back again if needed.
Customer in Medway Posted on 03/05/2019 , work completed 02/05/2019
Recommended
The trader replied (on 08/05/2019)
Thank you so much for your kind words. We are happy you are very pleased with our service! We will make sure Stuart gets passed on this review. If you need any further help please do not hesitate to contact us. Thanks Harrison
My review
Customer Service
Quality
Value
Excellent and helpful.
Jonathan, Kent Posted on 22/04/2019 , work completed 22/04/2019
Recommended
The trader replied (on 03/05/2019)
We are pleased you were happy with our service Jonathan! Thank you for your review, regards Sean
Honest and professional.
Customer Service
Quality
Value
Work was carried out very neatly. Timekeeping was good. Informed me in detail anything I did not understand. All in all, a job well done.
Avtar, Kent Posted on 01/04/2019 , work completed 01/04/2019
Recommended
The trader replied (on 30/04/2019)
Thank you for your positive feedback Avtar, we really appreciate it! If you have any comments in regards to our quality and valve to get us to that 5 star rating, then please do contact our office on 01634 372180. Harrison
Very good.
Customer Service
Quality
Value
Very polite.
Margaret, Kent Posted on 22/03/2019 , work completed 22/03/2019
Recommended
The trader replied (on 30/04/2019)
We are very pleased you are happy with our service Margaret. Any issues in the future please do not hesitate to contact us
Polite and efficient
Customer Service
Quality
Value
Polite and efficient, great customer care service. Even concerned that I had no heating and went and got some portable fans.
Enda, Kent Posted on 21/03/2019 , work completed 21/03/2019
Recommended
The trader replied (on 30/04/2019)
Enda, thank you for your kind words. We are happy that you pleased with our service! We hope everything is continuing to run perfectly for you. Harrison
Friendly
Customer Service
Quality
Value
The engineer is friendly and a good listener.
Olalekam, Kent Posted on 18/03/2019 , work completed 18/03/2019
Recommended
The trader replied (on 30/04/2019)
Thank you for your feedback Olalekam and we are delighted you are happy with service from our engineer. We would love to relay this onto the engineer who attended your property, if you could take a few moments to let us know who it was we would be grateful. Thanks Anita
Pleasing service
Customer Service
Quality
Value
The engineer serviced and inspected the boiler and heating controls. The work was completed on the date agreed. The engineer was polite, helpful and efficient. He was very good at coping with the jam-packed garage to access the boiler.
Kevin, Kent Posted on 15/03/2019 , work completed 15/03/2019
Recommended
The trader replied (on 30/04/2019)
Thank you Kevin for your positive review, we are happy you think our service is 5 star! Kind regards, Harrison
Very dedicated worked and professional
Customer Service
Quality
Value
Done a professional job changing cable and fuse to improve pump to boiler.
Michael, Kent Posted on 15/03/2019 , work completed 15/03/2019
Recommended
The trader replied (on 30/04/2019)
Thank you for your time to give us a positive review Michael. Any further issues, please do contact us. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Lovely man very polite.
Elaine, Kent Posted on 15/03/2019 , work completed 15/03/2019
Recommended
The trader replied (on 30/04/2019)
We are pleased to hear you were satisfied with our boiler service Elaine! If not already arranged, please let us know if you would like us to remind you next year when your boiler service is due. Thanks Helen
Prompt and professional
Customer Service
Quality
Value
Friendly and professional.
Stuart, Kent Posted on 14/03/2019 , work completed 14/03/2019
Recommended
The trader replied (on 30/04/2019)
Glad you found our service friendly, prompt and professional Stuart, thank you for your 5 star review. Anita
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