Endorsed by Which?

Brightside Heating Services Ltd

4.9

304 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

Brightside Heating Ltd has changed its trading name to Brightside Heating Services Ltd as from 01.04.2017.

We offer a wide range of expert solutions for gas boilers, heating repair and servicing.

We can even diagnose some faults over the telephone, saving valuable time and money for our customers.

Established in 2001, a family run business, we have built a solid reputation throughout the Medway towns and surrounding areas, and we take pride in offering a one-stop-shop that you can rely on to be efficient, professional and competitively priced for the repair of your heating system.

As Gas Safe registered gas and central heating engineers, we can handle all types of gas boiler and heating system repairs and servicing, gas safety inspections for landlords etc, replacement radiators, cylinders, controls, power flushing and descaling, insurance emergency work and letting agencies.

We can also offer annual maintenance contracts which includes an annual service. See our options plans.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler repair
    • Boiler installation
    • Gas safety testing and inspection
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
304 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great service
Customer Service
Quality
Value
Have used Brightside for many years, they are very reliable, very competitively priced and provide a much better service than the larger national companies. Would highly recommend
Customer in Medway Posted on 13/02/2024 , work completed 13/02/2024
The trader replied (on 19/02/2024)
Thank you for leaving us a review. We are pleased to hear you were happy with our service and have been for many years! Harrison
Servicing my Ariston Unvented Hot Water Storage System
Customer Service
Quality
Value
Brightside have been servicing our hot water tank since 2018. They are always reliable, helpful and cheerful. I usually ask them to give our hot water tank an annual check-up and service. They appear when they say they will and carry out the work efficiently, according to the schedule and on budget, noticing things that need doing and getting them done. I would have no hesitation in recommending them to family and friends.
Customer in Kent Posted on 01/02/2024 , work completed 01/02/2024
Excellent service
Customer Service
Quality
Value
We have used Brightside Heating Services ever since becoming fed up with British Gas some years ago. They carry out an annual service on our Worcester boiler and a Gazco room heater. Often they call well in advance to arrange a date for the service; this time I got to call them first. The service is always completed within an hour. The usual engineer who calls knows our system very well. Communication is always excellent. This time a different engineer carried out the service and he was as attentive to detail and kept us informed. I can't recommend this company highly enough.
Customer in Kent Posted on 21/11/2023 , work completed 21/11/2023
The trader replied (on 24/11/2023)
We really appreciate you taking the time to leave us a lovely review! We are glad to hear you were pleased with the different engineer this year and you would highly recommend our company - this means a lot! Thank you Harrison
Servicing of central heating boiler and gas fire
Customer Service
Quality
Value
I have dealt with Brightside Heating Services for several years and have always found them reliable, providing a high level of service. The level of expertise demonstrated by their engineers has always been first class; they are friendly, respectful and careful around the house. As my wife and I are both in our eighties, this is much appreciated. The engineers always take care with their work and always tidy up after completion. The company is easy to contact, with a friendly and helpful reception team.
Customer in Kent Posted on 13/10/2023 , work completed 12/10/2023
The trader replied (on 20/10/2023)
Thank you for leaving us a 5 star review and thank you for your continued use of our services! We are thrilled to hear that you are always pleased with our service and workmanship. Kind regards Harrison
Boiler service
Customer Service
Quality
Value
I was ultimately satisfied with the boiler service made today. Sam appeared to be knowledgeable and competent. However the price quoted prior to the visit was incorrect as the wrong parts had been ordered. The cost was now £50 more! Brightside did agree to a reduction of £20 and as the correct parts were on the vehicle there was no delay in finishing the job. I could only suggest that any parts needed are checked more carefully in the future. As this is the first issue that I've had with this company I'll still give them a good rating.
Customer in Posted on 26/09/2023 , work completed 26/09/2023
The trader replied (on 28/09/2023)
Thank you for leaving us a positive review, we are happy you were please with our service! I do apologise again that the parts delivered were incorrect but glad we were able to complete the job with the right parts whilst on site. We take all feedback onboard so appreciate your time leaving it with us. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
I have used Brightside for over 20 years and this was up to their usual excellent standards. Swift, tidy, polite, on time and thorough.
Customer in Medway Posted on 13/09/2023 , work completed 13/09/2023
The trader replied (on 21/09/2023)
Thank you for taking the time to leave us a review! We are delighted to hear you have used our company for such a long time, we really appreciate your loyalty, and you are pleased with the service we have provided over the years. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Chap that visited was very pleasant and left the house nice and tidy.
Which? Trusted Traders Consumer Posted on 29/06/2023 , work completed 27/06/2023
The trader replied (on 30/06/2023)
Thank you for leaving us a 5 star review, we really appreciate you taking the time. It's good to hear you were pleased with our engineer and his workmanship. Thanks Harrison
Boiler maintenance
Customer Service
Quality
Value
We had our boiler cleaned and serviced and have been using this company for 17 years. It was a very nice young man who came today, and he was very quick and left everything clean.
Which? Trusted Traders Consumer Posted on 18/05/2023 , work completed 16/05/2023
The trader replied (on 18/05/2023)
Thank you for taking the time to leave us a review, we really appreciate it. We are very happy to hear you were pleased with our service and have been using our company for 17 years! The really means alot to us! Thanks Harrison
Urgent repair to central heating
Customer Service
Quality
Value
Central heating pipe under bedroom floor was leaking. Mark quickly identified the problem and performed a repair. Excellent service. I would recommend!
Customer in Kent Posted on 16/03/2023 , work completed 16/03/2023
The trader replied (on 17/03/2023)
Thank you for the review and your 5 star rating, we appreciate you taking the time to leave it. We are delighted to hear that you were happy with our service and with Mark's workmanship, I will get the review passed over to him.
Clean, efficient and great service
Customer Service
Quality
Value
I use Brightside every year for my boiler service. Paul was very friendly, clean and efficient, provided great service and work. Would definitely recommend.
Which? Trusted Traders Consumer Posted on 09/02/2023 , work completed 02/02/2023
The trader replied (on 10/02/2023)
We appreciate the positive review you have left us, it's great to hear when customer are happy with the service we give! I will get this review passed onto Paul. Thanks Harrison
Fast service
Customer Service
Quality
Value
Called Brightside in the morning with a leaking boiler. Paul came round that same morning and wasted no time in finding and fixing the problem. Really friendly and informative. So glad to have heating again!
Customer in Kent Posted on 20/01/2023 , work completed 20/01/2023
The trader replied (on 10/02/2023)
Thank you for taking the time to leave us a review, we really appreciate hearing positive feedback. We are pleased that you were happy with Paul's work, we will get the reviewed passed onto him. Thanks Harrison
Thank you Brightside Heating Services Ltd
Customer Service
Quality
Value
After being advised by a friend to change our boiler and heating cover to Brightside recently, we unfortunately had to to use their services today. A very efficient and knowledgeable engineer arrived today who within minutes new exactly what the problem was which was remedied quickly. He explained to the wife both the problem and the fix, tested and left the system working. We are both OAP’s and grateful for an efficient cost effective and clean service and would recommend Brightside to anyone looking for boiler/heating servicing cover. 👍
Customer in Medway Posted on 19/01/2023 , work completed 19/01/2023
The trader replied (on 20/01/2023)
Thank you for leaving us a 5 star review, we love to hear when customer are happy with our work. We are pleased you would also recommend our services and cover. Please do not hesitate to contact us if any issue occurs. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Have found Brightside Heating Services to be very reliable and prompt and excellent service and Paul the Engineer very pleasant and professional
Customer in Kent Posted on 17/01/2023 , work completed 17/01/2023
The trader replied (on 18/01/2023)
We really appreciate you leaving us a great review, thanks! We are delighted you are happy with our service and the work completed by Paul, I will pass the review to him. Thanks Harrison
Gas Boiler Repair
Customer Service
Quality
Value
Mark arrived at agreed time, carried out all repair work needed. Pleasant and friendly manner, very thorough, clean & tidy. Definitely will use this company again if any other work needed. Definitely would reccomend this company.
Customer in Kent Posted on 16/01/2023 , work completed 16/01/2023
The trader replied (on 18/01/2023)
Thank you for your positive review! We are happy that you are pleased with Mark's workmanship from start to finish and thank you for your recommendation! Please do not hesitate to contact us again should you require our service. Thanks Harrison
Great with grandson
Customer Service
Quality
Value
Dave was very friendly and efficient. He allowed my 4 year old grandson to sit and watch every move.
Which? Trusted Traders Consumer Posted on 03/11/2022 , work completed 27/10/2022
The trader replied (on 18/01/2023)
Thank you for taking the time to leave us a review, we really appreciate it! We are glad to hear you were pleased with the service Dave provided and hope your grandson enjoy observing him work. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Punctual, polite kept me informed of what was being done and thorough with the work carried out. Protected my property and left where he was working clean and tidy.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 26/10/2022
The trader replied (on 28/10/2022)
We really appreciate you leaving us a 5* review and delighted you were happy with our work from start to finish. Thanks Harrison
First rate service
Customer Service
Quality
Value
Dave was good in every respect, very friendly and efficient. All around a great worker, I am very happy.
Which? Trusted Traders Consumer Posted on 27/10/2022 , work completed 24/10/2022
The trader replied (on 28/10/2022)
Thank you for the positive review! We are pleased to hear you were happy with our engineer Dave, I will get the review to him. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Paul was great! He was extremely knowledgeable and helpful. Highly recommend using Brightside. Will be using them for any heating issues.
Customer in Kent Posted on 24/10/2022 , work completed 24/10/2022
The trader replied (on 25/10/2022)
Thank you for leaving us a fantastic review, we really appreciate it! We are pleased to hear you were happy with Paul, I will get this passed onto him. Thanks Harrison
Fantastic Service
Customer Service
Quality
Value
Really pleased with the work. Came and fixed the toilet where it was coming away from the wall. Very good work and extremely happy with the outcome.
Which? Trusted Traders Consumer Posted on 22/09/2022 , work completed 16/09/2022
The trader replied (on 23/09/2022)
Thank you for taking the time to leave us a review! We are pleased you were happy with the work carried out. Should you require our services again, please do not hesitate to contact us. Thanks, Harrison
Always goes beyond the standard
Customer Service
Quality
Value
We’ve used Brightside for many years for boiler services and maintenance. Paul kept our old boiler going way beyond its retirement age. He is friendly, efficient, and can always be relied on to fix anything extra he sees while he is there - or advises what to do until a time for a return visit has been booked. The team back in the office are always helpful too, and the the yearly call to remind us about the service being due and book a slot is very helpful. Highly recommended.
Customer in Kent Posted on 16/09/2022 , work completed 13/09/2022
The trader replied (on 23/09/2022)
Thank you very much for your review, we are delighted to hear you are happy with the office and our engineers, especially Paul. Thank you for your continued business, there is nothing better than a customer coming back to us time and time again, so thank you! Regards, Harrison
Annual Service
Customer Service
Quality
Value
Paul appears to be a very knowledgeable and competent engineer. He worked efficiently and answered the queries I raised. I'm happy to recommend.
Customer in Kent Posted on 14/09/2022 , work completed 14/09/2022
The trader replied (on 23/09/2022)
We appreciate you leaving us a positive review and your recommendation! We love to hear when someone is pleased with our service and especially the engineer who attended, I will make sure Paul gets this review. Thanks, Harrison
Boiler maintenance
Customer Service
Quality
Value
Have used the same company for the yearly inspection and maintenance of our aging, but reliable boiler for the last four years. The service engineer Paul has always been very efficient, respectful, and a tidy worker.
Daphne in Kent Posted on 02/09/2022 , work completed 02/09/2022
The trader replied (on 23/09/2022)
Hi Daphne, thank you for the review and your continued business! We are pleased to hear you were happy with the service Paul provided, I will pass the review onto him. Please do not hesitate to contact us should you have any issue. Thanks, Harrison
Boiler Service
Customer Service
Quality
Value
Paul is tidy, very polite, works very efficiently and quick. Answers any queries, as I wondered why my pressure dropped, he explained and advised what to do in future. Would personally recommend him within the company to anyone requiring work having listened to other jobs he has undertaken and the outcome of his work to these call outs. I would also feel safe in the knowledge he could enter the property even if I could not be there because of my work commitments. Hopefully I will not require his services until a years time!! but happy to have him should any problems arise in the future. Very pleased with the service provided wish all tradesmen were like yours.
Customer in Kent Posted on 02/09/2022 , work completed 02/09/2022
The trader replied (on 23/09/2022)
Thank you very much for taking the time to leave us a positive really, we really appreciate it! We are pleased to hear you were happy with Paul's workmanship, I will get the review passed onto him. Thanks, Harrison
Excellent service again
Customer Service
Quality
Value
Paul arrived on time having called beforehand to confirm. Very polite and professional, respectful of property. Called the office to make payment by card and was equally impressed by them.
Andrew in Kent Posted on 31/08/2022 , work completed 31/08/2022
The trader replied (on 20/09/2022)
Dear thank you for your comments, we will pass these onto Paul. We are glad that Paul and the office were helpful and if we can be of any further assistance, please call us. Regards Anita
Service boiler and check radiator
Customer Service
Quality
Value
Engineer Paul carried out the yearly service on my Baxi boiler and checked a radiator not heating up properly. The time schedule and cost were as agreed. Engineer was pleasant and helpful and carried out the work very efficiently. He advised regarding the radiator problem and I am quite happy with this going forward.
Susan in Medway Posted on 11/08/2022 , work completed 11/08/2022
The trader replied (on 20/09/2022)
Thank you for your review, we are pleased that Paul did a good job for you, we will pass your comments onto the engineer. Thank you Anita
Boiler Service
Customer Service
Quality
Value
He was very good at his job, polite and helpful. I am really happy with the service
Which? Trusted Traders Consumer Posted on 11/08/2022 , work completed 08/08/2022
The trader replied (on 20/09/2022)
Thank you for your comment, we are happy that you are happy with our service. Regards Anita
great work and fast
Customer Service
Quality
Value
On time quality work. I have used this company for servicing my boiler for several years, Paul is always courteous and on time with a thorough knowledge of his trade.
Customer in Kent Posted on 05/08/2022 , work completed 04/08/2022
The trader replied (on 09/08/2022)
Thank you for taking the time to leave us a review - we really appreciate all feedback. We are delighted to hear you are happy with our service and the workmanship provided by Paul, I will get this review passed onto him. Kind regards Harrison
Boiler Service
Customer Service
Quality
Value
Engineer called before arrival and was prompt. Talked me through what he was doing and asked for permission to access any area or house appliances.
Customer in Kent Posted on 28/07/2022 , work completed 28/07/2022
The trader replied (on 29/07/2022)
Thank you for leaving us a review! We are pleased to hear you were happy with our service. Thanks Anita
Very good service
Customer Service
Quality
Value
This is the third time I have used Brightside and I am very happy with the service they provide. I needed to have my domestic boiler serviced, and a leak in the supply pipe to a wash basin. I was given a clear estimate of the price for the boiler service and the labour cost for the pipe at the time of booking. Paul, their engineer, arrived at the specified time. He was friendly, polite, and left no mess whatsoever. The leaking pipe was quite tricky because of limited access, and he suggested he might have to cut into the wall behind the wash basin to replace the affected pipe. However, he also suggested there might be another way to do it without the need to open up the wall. Having obtained my permission to try, he then proceeded to quickly and efficiently resolve the matter and thus saved me expense and the need to redecorate. Again, he left the work area spotless. He also noted a problem with my water cylinder I had not been aware of, and which would have caused me problems and expense had he not pointed it out. He then provided me with a very detailed and clear invoice. Overall, I am very happy with Brightside's service and am confident to recommend them to others.
Customer in Medway Posted on 25/07/2022 , work completed 18/07/2022
The trader replied (on 28/07/2022)
Thank you for taking to time to leave us such a detailed and positive review. Its fantastic to hear the level of workmanship from Paul and that you are happy with the service we have provided all the way along. I will get this review passed onto Paul. Please do not hesitate to contact us should you need our services. Kind regards Harrison
On time, efficient and did the job
Customer Service
Quality
Value
Carried out a boiler service as agreed and on the date/time specified Cost as expected. Also serviced condenser unit which needed assessing. Have used this company before and the same plumber. Helpful with good advice and instructions on further action if necessary
Kevin in Kent Posted on 21/07/2022 , work completed 21/07/2022
The trader replied (on 22/07/2022)
Hi Kevin, we really appreciate you leaving us a positive review! We are pleased you are happy with our service and have continued to use us. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Paul was punctual, very quick, pleasant and did a good job. Would recommend,
Which? Trusted Traders Consumer Posted on 21/07/2022 , work completed 19/07/2022
The trader replied (on 22/07/2022)
Thank you for the review! We are pleased you were happy with Paul's work, I will get the review passed onto him. Thanks Harrison
Boiler service
Customer Service
Quality
Value
Excellent service as always and carried out on time and at agreed, very reasonable, cost. We shall continue to use Brightside.
Jonathan in Kent Posted on 11/07/2022 , work completed 07/07/2022
The trader replied (on 12/07/2022)
Hi Jonathan, thank you for leaving us a review! We are happy to hear you were happy with our service and would recommend us, we really appreciate it. Please do not hesitate to contact us should you need our service again. Thanks Anita
Annual boiler service
Customer Service
Quality
Value
Called to remind us boiler was due for a service and arranged it promptly for the following week. Dave the engineer called prior to arrival, carried out the service efficiently, cleaned up and completed relevant paperwork. He was very informative, pleasant and approachable. Will definitely use them again.
Customer in Kent Posted on 04/07/2022 , work completed 04/07/2022
The trader replied (on 06/07/2022)
Thank you for leaving us a positive review - we really appreciate your time and words! We are pleased to hear you were happy with the service you received and the work completed by Dave, I will get this review passed on to him. Thanks Harrison
Very Efficient
Customer Service
Quality
Value
He done a yearly a service in the boiler and he done a very efficient job
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 30/06/2022
The trader replied (on 01/07/2022)
We appreciate you taking the time to leave us a review. We are pleased to hear you find our service is efficient. Please do you hesitate to contact us should you require our services in the future. Thanks Harrison
Good job
Customer Service
Quality
Value
They fitted the boiler 4 years ago and they been servicing ever since and they always been good and never has broken down
Which? Trusted Traders Consumer Posted on 30/06/2022 , work completed 24/06/2022
The trader replied (on 01/07/2022)
Thank you for leaving us a review, we are very grateful! We are glad to here you have been happy with our service over the last 4 years. Thanks Harrison
Annual boiler service
Customer Service
Quality
Value
Have used Brightside for a number of years. They are always efficient, friendly, professional and competitive.
Customer in Posted on 22/06/2022 , work completed 21/06/2022
The trader replied (on 27/06/2022)
Thank you for leaving us a 5 star review, we really appreciate it! We are happy to here you are pleased with our service and price and thank you for being a loyal customer! Thanks Harrison
Boiler service
Customer Service
Quality
Value
Dave from Brightside Heating came to service our boiler today, he was punctual, polite and efficient. He gave us advice on what to look out for in future with our boiler and gave us a courtesy call before he arrived which was very helpful. Many thanks.
Hannah in Medway Posted on 17/06/2022 , work completed 17/06/2022
The trader replied (on 20/06/2022)
Thank you for your positive review. We are pleased Dave gave a good service and we will pass your review onto him. Thank you, and we will hopefully see you next year for your annual service. Anita
Excellent
Customer Service
Quality
Value
Serviced my boiler, very polite and efficent.
Which? Trusted Traders Consumer Posted on 16/06/2022 , work completed 13/06/2022
The trader replied (on 17/06/2022)
Thank you for your review. Regards Anita
Boiler service
Customer Service
Quality
Value
Paul arrived at the pre arranged time, worked quietly and left working area clean and tidy. Polite and friendly
Customer in Kent Posted on 16/06/2022 , work completed 16/06/2022
The trader replied (on 17/06/2022)
We really appreciate your feedback, we will pass this onto Paul. Thank you regards Anita
Great Service
Customer Service
Quality
Value
Paul of Brightside has serviced our boiler and gas fire for a number of years and always provides a professional update on the status and requirements of both which keeps them in great working order
Customer in Kent Posted on 09/06/2022 , work completed 09/06/2022
The trader replied (on 10/06/2022)
Thank you for your review, we are pleased Paul did a good service. We will pass your comments onto Paul. Many thanks Anita
Boiler Service
Customer Service
Quality
Value
The engineer has done a very good job. He was quick, efficient and cleaned up after himself.
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 27/05/2022
The trader replied (on 10/06/2022)
We are glad our engineer did a good service, thank you for your feedback this is much appreciated. Thank you Anita
Pump Flush
Customer Service
Quality
Value
Came on time, did the job well, cleared up and explained everything. Would recommend
Which? Trusted Traders Consumer Posted on 09/06/2022 , work completed 06/05/2022
The trader replied (on 10/06/2022)
We appreciate your feedback, and glad we did a good job. Many thanks Anita
Highly recommended
Customer Service
Quality
Value
We’ve used Brightside to service our boilers for several years. Paul came to service our boiler today and was very thorough in cleaning, inspecting and testing. Thank you!
Customer in Kent Posted on 08/06/2022 , work completed 08/06/2022
The trader replied (on 10/06/2022)
Thank you for your review, we really appreciate it! we will pass this onto Paul. Many Thanks Anita
Annual c/h boiler service. I was contacted by the trader to advise me the service was due and did I want to agree an appointment?
Customer Service
Quality
Value
On the day Paul the engineer phoned to tell me he would be arriving in fifteen minutes if that was still okay. I was pleased he used a cover on the work surface under the boiler before taking off the boiler casing. He asked me if I had any concerns about the heating and hot provided by the boiler. I said it was functioning normally as far as I could tell. He switched the boiler on and carried out several checks on its operations eg hot water and flue exit function. I have known Paul for several years now when carrying out a service during which we chat about the condition of the boiler and its operation. He is confident the quality of his work, his knowledge about our boiler and comments on the checks as he carries them out. He charged me the amount advised when stated at booking.
Customer in Kent Posted on 30/05/2022 , work completed 30/05/2022
The trader replied (on 06/06/2022)
We really appreciate you taking the time to leave us a review! We are pleased to hear you are happy with every step of the service and with Paul's workmanship, I will get this review passed onto him. Thanks Anita
The trader replied (on 06/06/2022)
We really appreciate you taking the time to leave us a review! We are pleased to hear you are happy with every step of the service and with Paul's workmanship, I will get this review passed onto him. Thanks Anita
Annual boiler service
Customer Service
Quality
Value
My annual boiler service was completed by Paul who is polite he completed the work efficiently and professionally. Brightside Heating have serviced my boiler every year since they installed it in 2015. I can recommend Brightside Heating Services Ltd for boiler fitting and servicing.
Sandy and June in Medway Posted on 26/05/2022 , work completed 26/05/2022
The trader replied (on 06/06/2022)
Hi Sandy, thank you for leaving us a positive review! Thank you for your continued custom with us, we are delighted you are and have been happy with our service for the last 7 years. Please do not hesitate to contact us should you require our services. Thanks Anita
Excellent service
Customer Service
Quality
Value
Very punctual and quick in doing the service. Explained everything clearly.
Which? Trusted Traders Consumer Posted on 26/05/2022 , work completed 25/05/2022
The trader replied (on 06/06/2022)
Thank you for leaving us a review, we really appreciate it! We are glad to hear you were pleased with the service we provided. Thanks Anita
Boiler Service
Customer Service
Quality
Value
This company installed our boiler six years ago and service and maintain it every year and when required. They give a quick response and work at very short notice if needed. Very happy with this company, Excellent.
Which? Trusted Traders Consumer Posted on 12/05/2022 , work completed 04/05/2022
The trader replied (on 13/05/2022)
Thank you for leaving us a review! We are delighted that you are happy with the service we have provided over the last few years. Should you need us before your next service, please do not hesitate to contact us. Thanks Harrison
Always excellent service
Customer Service
Quality
Value
I have used this company on a number of occasions, for different jobs including boiler services, replacing a radiator and a repair. I have always found them to be most helpful, from Helen who dealt with my initial calls to all of the engineers that have attended. My boiler was serviced yesterday by Paul, who has done it more than once. He arrived on time, worked quickly and efficiently and was very pleasant to deal with, as have all his colleagues been. I would have no hesitation in recommending Brightside to anyone who needed a good heating company.
Customer in Kent Posted on 12/05/2022 , work completed 11/05/2022
The trader replied (on 16/05/2022)
We really appreciate the review! We are pleased to hear you are happy with our service all the way from booking to completing a job. I will pass on the review to both Paul and Helen! Thanks Harrison
Excellent, professional service
Customer Service
Quality
Value
We have used Brightside Heating for many years now. They provide a professional and fair service. Paul serviced our boiler and dealt with a heating issue. He arrived on time; is very knowledgeable and swiftly addressed the heating problem. I can highly recommend him and his team at Brightside - a great reliable service as usual.
Harminder in Kent Posted on 05/05/2022 , work completed 03/05/2022
The trader replied (on 12/05/2022)
Thank you for the positive review Harminder - we really appreciate all feedback! We are happy to hear you were happy with Paul's service and thank you for your loyalty over the years! Kind regards Harrison.
Boiler Service
Customer Service
Quality
Value
Dave attended as we have used this company for many years and I am always very satisfied with their work.
Which? Trusted Traders Consumer Posted on 05/05/2022 , work completed 28/04/2022
The trader replied (on 05/05/2022)
Thank you for taking the time to leave us a positive review, we are always happy to hear from customer who are happy with our service. We are delighted to hear you are always satisfied with the service we provide and thank you for being a regular customer - thank you! Harrison
Boiler servicing
Customer Service
Quality
Value
Excellent service once again. Paul was on-time, professional, friendly, and left everything clean & tidy. Would definitely recommend this service.
Andy in Kent Posted on 04/05/2022 , work completed 04/05/2022
The trader replied (on 05/05/2022)
Hi Andy, thank you for leaving us a review, we really appreciate it. We are pleased to hear you were happy with the service from Paul and would recommend us! I will pass the review onto Paul. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
Arrived well with in the agreed time frame, with a confirmatory phone call. Work completed quickly and efficiently. Good friendly service by Dave. Cost had increased since original quote, but not unexpected in the current climate. Increase was not excessive. Would give a 5 star rating.
Customer in Medway Posted on 21/04/2022 , work completed 21/04/2022
The trader replied (on 25/04/2022)
Thank you for the review! We have happy you found our service good and we appreciate you understand the slight price increase. I will get this review passed onto Dave. Thanks.
boiler service
Customer Service
Quality
Value
My annual boiler service was completed by Paul who completed the work efficiently and professionally. This is the second time I have had my boiler serviced by this company who also fitted the boiler satisfactorily. I can recommend Brightside Heating for boiler fitting and servicing.
Kev in Medway Posted on 19/04/2022 , work completed 19/04/2022
The trader replied (on 22/04/2022)
Hi Kev, thank you very much for taking the time to leave us a review! We are glad to hear you were pleased with the service Paul provided and would recommend us, it means a lot. Please do not hesitate to contact us should you need our services in the future. Regards Helen
Thank you Mark
Customer Service
Quality
Value
We are happy to recommend Brightside Heating Services after today’s experience of their expertise, considerate manner and quick response. Their engineer, Mark, arrived at the agreed time and after phoning with his eta. He fixed the problem after explaining what had to be done and bathroom left clean afterwards. A relief after an initial panic with a leaking water supply pipe to the toilet. We called our bank’s insurance emergency call out number for the first time in years of thinking “do we really need this?” They logged our call and it found its way to Mark who was brilliant so thank you again. Phil King
Customer in Kent Posted on 16/04/2022 , work completed 16/04/2022
The trader replied (on 20/04/2022)
Thank you for the positive review and your kind words. We are happy to hear you were pleased with Mark and the work he completed to fix the leak. I will get a copy of this review to Mark. Thanks Harrison
Boiler Service
Customer Service
Quality
Value
On the morning of my annual boiler service, Dave the engineer phoned me fifteen minutes before the appointment to confirm if it was still convenient to attend. He arrived at the time he said he would arrive. During the service, Dave was excellent completed all the work needed to be done, left the area clean and tidy. I have used other heating companies in the past, I have felt like they would suggest unnecessary work. I have been using Brightside for the past year and have found them to be honest, professional and good value for money. I would definitely recommend them.
Customer in Kent Posted on 15/04/2022 , work completed 14/04/2022
The trader replied (on 20/04/2022)
Thank you for leaving us a review, we really appreciate all feedback! We are delighted to hear you were happy with the service we gave you and especially with Dave's work. I will pass the review onto him. Thanks Harrison
Thorough and efficient
Customer Service
Quality
Value
The process of booking the service of the boiler was friendly and there were no problems finding a time slot. Paul the engineer arrived at the appointed time having phoned us 15 minutes before arriving. He carried out the work in good time and was able to identify a failing gasket and replace it. He showed us the failing part. Everything was left neat and tidy. We were able to pay over the phone by card and again the process was friendly and easy.
Customer in Kent Posted on 13/04/2022 , work completed 12/04/2022
The trader replied (on 14/04/2022)
We appreciate you taking the time to leave us such a positive review! We are glad to hear that you found every step of process friendly and easy and you were happy with the work carried out by Paul, I will pass the review to him. Thanks
Boiler Service
Customer Service
Quality
Value
My service was completed by Paul who was friendly and efficient, this is the sixth time I have had my boiler serviced by this company, highly recommended .
Customer in Medway Posted on 13/04/2022 , work completed 13/04/2022
The trader replied (on 14/04/2022)
Thank you for leaving us a review, we really appreciate all feedback! We are pleased that you are happy with our service and the work completed by Paul, I will pass this review onto him. Thanks Anita
boiler service by your engineer paul.
Customer Service
Quality
Value
First class, clean,efficient & competent. Sixth time we have had our boiler serviced by this company & complete trust in their workmanship.
Customer in Kent Posted on 12/04/2022 , work completed 12/04/2022
The trader replied (on 14/04/2022)
Thank you so much for the glowing review! We are delighted to hear you have continued to use our service and you are happy with the work we do! Thanks Anita
Excellent Work
Customer Service
Quality
Value
Friendly, professional. Great service and very informative. Efficient service.
Which? Trusted Traders Consumer Posted on 07/04/2022 , work completed 05/04/2022
The trader replied (on 07/04/2022)
We really appreciate you leaving us a good review. We are happy to hear you through our service was great and found our staff professional. Please do not hesitate to contact us should you require our services. Thanks Harrison.
Good job
Customer Service
Quality
Value
Dave came to do the work and was polite, throrough and did completed what was agreed. Very good company, I have no complaints and have used them many times.
Which? Trusted Traders Consumer Posted on 07/04/2022 , work completed 01/04/2022
The trader replied (on 07/04/2022)
Thank you for your positive review and five star rating. We are glad to hear you were pleased with our the service we provided and have used us numerous times. I will pass this review onto Dave. Thanks Harrison.
Very happy with the service we received
Customer Service
Quality
Value
Dave replaced two new taps in the bathroom sink. We were very pleased, he was nice and polite.Would recommend.
Which? Trusted Traders Consumer Posted on 24/03/2022 , work completed 23/03/2022
The trader replied (on 25/03/2022)
Thank you for your review, we appreciate you taking the time. We are pleased to hear you were happy with our service and would recommend us! I will pass this review onto Dave. Thanks.
Great Service All Round
Customer Service
Quality
Value
Due to an ongoing problem, I had an engineer visit twice. The office was easy to contact and all the staff were friendly and helpful. I felt valued as a Customer, listened to and nothing was too much trouble. The fault was resolved with an ordered part within a couple of days by a professional engineer who was covered my worktops to protect them whist working on my boiler. Very happy with all round service from Brightside Heating and would readily recommend. Thank you!
Sandra in Kent Posted on 23/03/2022 , work completed 22/03/2022
The trader replied (on 25/03/2022)
Hi Sandra, thank you very much for leaving us such a positive review! We are delighted to know you were very happy with our service and felt valued as a customer. Thanks Harrison
EXCELLENT COMPANY TO DEAL WITH
Customer Service
Quality
Value
It was easy to set up an appointment at a convenient date for a first service for our new boiler and their pricing is extremely fair. Paul, the engineer, called me in advance of his arrival, and was polite, professional, and very knowledgeable too. Very impressed and highly recommend.
Customer in Kent Posted on 22/03/2022 , work completed 22/03/2022
The trader replied (on 23/03/2022)
We really appreciate you taking the time to leave us a positive review, thank you! We are pleased to hear you were happy with Paul, our service and our pricing. Please do not hesitate to contact us should you require our service. Thanks Harrison
Fantastic Results - all issues resolved on first visit.
Customer Service
Quality
Value
Came when they said they would, my engineer (Dave) had all the necessary parts in the back of his van. Fixed all the annoying items on my action list in two hours. Very happy with the result, he came, he did the jobs and went on his merry way. Same day service, the people in the office were courteous and made all the arrangements for the engineer (Dave) to come the same day, I would recommend this company to anyone in the Medway area, since moving into my house towards the end of last year I had almost given up hope of finding a reliable plumbing company.
Customer in Medway Posted on 21/03/2022 , work completed 21/03/2022
The trader replied (on 23/03/2022)
Thank you for the review, we really appreciate your feedback. We are glad to hear that Dave managed to fix all your issues and you were pleased with the service from him and the office staff. I will get the reviews passed onto Dave. Thanks
Excellent job and surpassed my expectations
Customer Service
Quality
Value
Paul came round to do my annual boiler service. I have had some problems with my boiler for a couple of years that previous engineers weren't able to identify. Not only did Paul service my boiler as agreed, but he was able to identify the other problems and fix them! He was very polite, friendly and respectful of my property. He had a positive attitude and was knowledgeable enough to resolve issues that others couldn't. Payment was easy - No awkwardness, very relaxed. Paul gave me an invoice explaining all the work he had done and said I should call the office when I get a chance to sort out the payment. I called as soon as he left and spoke to a very polite gentleman who processed the payment and emailed me a receipt. I will certainly continue to use Brightside Heating Services for my annual boiler service and also if I have any other needs that they can support.
Customer in Medway Posted on 18/03/2022 , work completed 17/03/2022
The trader replied (on 21/03/2022)
Thank you very much for the positive review. We are delighted to hear you were happy with our service throughout and that Paul was able to diagnose and fix your ongoing issue. Please do not hesitate to contact us in the future. Thanks Harrison
Excellent service.
Customer Service
Quality
Value
Just had our annual boiler service completed by Paul at Brightside Heating. He was very polite and professional and completed the work quickly and competently. Dealing with the lady in the office was easy and booking the appointment and making payment was done without any problems. I would definitely recommend this company.
Customer in Medway Posted on 17/03/2022 , work completed 17/03/2022
The trader replied (on 18/03/2022)
Thank you for taking the time to leave a review! We are pleased to hear you were happy with Paul's service and work on the day and found the booking in and payment process easy. I will get this review passed onto Paul. Thanks Harrison
Gas Boiler Service
Customer Service
Quality
Value
Brightside gave an excellent service. Very pleased with the company.
Which? Trusted Traders Consumer Posted on 17/03/2022 , work completed 11/03/2022
The trader replied (on 17/03/2022)
Thanks for the review, we aim to give excellent service every time so very pleased you were happy with it! Should you require our services in the future, please do not hesitate to contact us. Kind regards, Anita
Excellent Service
Customer Service
Quality
Value
A brilliant service all round and very professional service from Dave, cannot recommend him and the company more highly Thank you again
Customer in Medway Posted on 16/03/2022 , work completed 16/03/2022
The trader replied (on 16/03/2022)
Thank you very much for the time taken to leave us a positive review, we appreciate it! I will make sure the review gets passed onto Dave. Thanks Harrison
Efficient and reliable
Customer Service
Quality
Value
Paul came to service our boiler today; nice friendly guy who did his work quickly and efficiently and left everything tidy. We have used this company for the past few years and always been pleased with their work and reliability. Highly recommend.
Customer in Kent Posted on 15/03/2022 , work completed 15/03/2022
The trader replied (on 16/03/2022)
Thank you for the review! We are pleased to hear you were happy with our engineer Paul. I will ensure the review gets passed to him. If you need any further assistance please do not hesitate to contact us. Thanks Harrison
Punctual and good work.
Customer Service
Quality
Value
Brightside contacted me to tell me my boiler was due a service and took the booking. Paul telephoned prior to arrival and arrived fifteen minutes later as promised. Carried out the work in a clean and professional manner. Very happy with Paul and the service provided by Brightside. Payment is made after the work is complete which shows confidence in their service.
Customer in Kent Posted on 14/03/2022 , work completed 14/03/2022
The trader replied (on 16/03/2022)
Thank you for the positive feedback, we really appreciate it! We are glad to hear you were impressed with Paul's professionalism and service - I will pass the review to him. Thanks Harrison
Very professional
Customer Service
Quality
Value
Dave arrived on time and carried out our boiler service very fast and very professional. I was asking questions on how to be more efficient with our heating and he didn’t hesitate in offering some advice. First class service and I would highly recommend it.
Adam in Medway Posted on 11/03/2022 , work completed 11/03/2022
The trader replied (on 16/03/2022)
Hi Adam, thank you for taking the time to leave a review. We are pleased to hear you were happy with the service and advice Dave gave you on the day! I will get the review passed to Dave. Thanks Harrison
Scheduled boiler service.
Customer Service
Quality
Value
As always excellent service. Engineer rang to say he was on his way as promised. He was very pleasant, worked very tidily and left everything as clean as it was before he arrived. Would highly recommend this company.
Customer in Medway Posted on 24/02/2022 , work completed 24/02/2022
The trader replied (on 25/02/2022)
Thank you for your time leaving a review. We are pleased to hear you are happy with our service and with the engineer whilst at your property. Please do not hesitate to contact us should you require our services again. Regards Helen
Superb job
Customer Service
Quality
Value
I have had Brightside service my old boiler for a few years now. They always turn up on time, do a great, thorough, job and I would recommend them without hesitation. Priced fairly and friendly staff.
Customer in Kent Posted on 23/02/2022 , work completed 23/02/2022
The trader replied (on 24/02/2022)
We are glad to hear you are happy with our service and staff, thank you for the review, we really appreciate it! Also thank you for any recommendations. Harrison
Annual boiler inspection
Customer Service
Quality
Value
I contracted Brightside Heating Services Ltd about 3 years ago to install a new boiler. Because of the great quality of work, I was happy to accept their offer to do the annual inspection of the boiler, which they do the for the 3rd year in a row. Customer service always calls in advance to remind of the upcoming inspection and to agree on the date, time and price. Engineers are very friendly and polite. I'd want to mention Dave particularly, who is conducting the inspection for the 2nd year. Very happy with the services provided overall.
Customer in Greater London Posted on 22/02/2022 , work completed 22/02/2022
The trader replied (on 24/02/2022)
Thank you for the review. We are delighted to hear that you have been happy with our continued service over the past few years! We will pass the feedback to Dave. Please do not hesitate to contact us should you require our services. Thanks Harrison
Great service
Customer Service
Quality
Value
Have been assisted by Brightside on several occasions and have been very helpful and good workmanship every time. Most recent callout Dave was great and left everything in great working order as expected.
Customer in Medway Posted on 14/02/2022 , work completed 12/02/2022
The trader replied (on 15/02/2022)
Thank you for your review, we appreciate all feedback! We are pleased to hear you were happy with our service over the years and most recently with Dave, I will make sure Dave gets passed on the comments. Thanks Anita
Boiler Repair
Customer Service
Quality
Value
The office staff were professional and courteous. The engineer (Paul) came out quickly , was very polite and fixed the issue with the minimum of fuss and mess. He also explained what had happened and what he was doing which was both educational and set my mind at ease.
Customer in Medway Posted on 08/10/2021 , work completed 08/10/2021
The trader replied (on 14/10/2021)
Thank you for your review! We are happy to hear you were pleased with the office staff and our engineer Paul - I will get this review passed onto him. Thanks Harrison
Fantastic - resolved tricky job that many others didn’t want to tackle
Customer Service
Quality
Value
Dave was fantastic. On first meeting him you could tell instantly that no job would be a problem for him. He replaced a cartridge on a Burlington concealed shower unit, which was a bit of a tricky job. The numerous plumbers we contacted prior, just didn’t want to know or let us down as these units aren’t the easiest to work with apparently. Dave came across an issue which he took the time to come and discuss with me rather than put everything back and make excuses as to why it couldn’t be done. He worked his way round it and now we have a fully functioning hot shower again!! Can’t thank Dave enough. Even the office staff Anita and Gary were super helpful. Thank you
Customer in Medway Posted on 19/09/2021 , work completed 09/09/2021
The trader replied (on 21/09/2021)
Thank you for taking the time to give us a review, we really appreciate all feedback. We couldn't be happier that you were pleased with Dave and that we managed to solve your issue! I will get the review passed onto him. Thanks, Anita
Professional service
Customer Service
Quality
Value
I used Brightside Heating to fix an issue with my boiler which was causing an intermittent loss of hot water. All work was discussed and agreed in advance, with time taken to explain why certain parts/services were necessary. All staff were very professional. Alan, who completed a power flush was particularly noteworthy. He took time to explain the process, was careful not to make a mess, provided updates, and was conscious to carry out only what was necessary. He came prepared having read details of previous work.
Colin in Kent Posted on 22/04/2021 , work completed 14/04/2021
The trader replied (on 04/05/2021)
Hi Colin, thank you for taking the time to leave us a review, we really appreciate it! We are delighted the hear you were happy with the service we provided and in particular with Alan's work, I will ensure he gets a copy of the review. If you require our services anytime in the future, please do not hesitate to contact the office on 01634 372180. Thanks Harrison
Professional
Customer Service
Quality
Value
Annual boiler service, the man was on time, called on his way to me. He explain whatever need doing, clean and tidy. The price is very reasonable.
Customer in Medway Posted on 12/04/2021 , work completed 12/04/2021
The trader replied (on 19/04/2021)
Thank you very much for your review and were happy with the service our engineer provided you. Please don't hesitate to contact us should you require our services again. Thanks Anita
Very professional
Customer Service
Quality
Value
Dave was extremely helpful and courteous. He resolved the problem quickly and I have no hesitation in recommending him. I'll be booking my annual boiler service with Brightside - excellent service.
Ben in Kent Posted on 23/03/2021 , work completed 09/03/2021
The trader replied (on 26/03/2021)
Hi Ben, thanks for leaving a review! We are happy to hear you were pleased with Dave's work and will be using us in the future. I will get this review passed onto the engineer. Please don't hesitate to contact us. Thanks Harrison
Efficient service
Customer Service
Quality
Value
I had a problem with my hot water. Brightside Heating called me within 15 minutes after I had called my Saga Home Emergency Insurance. Adviser said that engineer is expected to attend to-day if possible. Engineer Stuart called at 17:00 and arrived at 17:30. Very polite, knew the problem, fixed problem within half an hour. Excellent service. Thoroughly recommend this Company.
Customer in Kent Posted on 10/03/2021 , work completed 09/03/2021
The trader replied (on 11/03/2021)
Thank you for your feedback and time taken writing on our Which Trusted Trader page. We are delighted that you were pleased with our service and would recommend us. I will pass on this review to Stuart! Thanks Anita
Boiler Breakdown
Customer Service
Quality
Value
My Central heating boiler broke down and I made an emergency call out for repair via my home insurance. Bright side are my insurers nominated heating company and Dave the engineer carried out the repair swiftly and efficiently. I am very pleased with the service I received.
Customer in Medway Posted on 19/01/2021 , work completed 19/01/2021
The trader replied (on 21/01/2021)
Thank you for your review, we appreciate all feedback we receive. We are pleased to hear you were happy with our service and the work Dave carried out for you. I will make sure Dave gets passed on the comments. Thanks Anita
Great job
Customer Service
Quality
Value
Having had problems with my boiler since 16th December with 3 visits from British Gas and 3 new circuit boards my boiler was still not working properly. Called British Gas for the 4th time on Saturday 9th January to be told their engineers were on strike and they would send a contractor out to me.This is where Brightside come into the picture! Chris was so polite and helpful and found the problem in no time at all and it wasn’t a faulty circuit board. I would highly recommend Brightside Heating and am going to change my maintenance contract to this company in future
Customer in Medway Posted on 11/01/2021 , work completed 11/01/2021
The trader replied (on 14/01/2021)
Thank you for your review, we are delighted to hear that you were happy with our service after being let down by the other company. I will make sure your kind words get passed onto Chris. If you do wish to enquiry more about our maintenance contract plans, please do not hesitate to contact us on 01634 372180. Thanks Harrison
Speedy response, friendly, polite and knowledgeable engineer
Customer Service
Quality
Value
Had a leak in my heating system, called my insurance company for an emergency call-out which which Brightside Heating Services are a supplier. The engineer called to give me notice that her was on his way, when arrived he had his mask on and kept it on the entire time he was at my address. He explained what he was going to do before he done it and explained what he found and how he was going to repair the issue. Great service, would definitely use again.
Customer in Kent Posted on 03/12/2020 , work completed 03/12/2020
The trader replied (on 14/12/2020)
We really appreciate you for writing us a positive review and we are pleased to hear that you were happy with the service we provided you. Kind regards Harrison
Excellent
Customer Service
Quality
Value
Really good experience with this company. Highly recommended as always professional and do a really good job.
Customer in Medway Posted on 30/11/2020 , work completed 30/11/2020
The trader replied (on 14/12/2020)
Thank you for your feedback! We are delighted to hear you had a good experience with us. If you require any of our services in the future, please do not hesitate to contact us on 01634 372180. Kind regards Harrison
Repaired toilet in upstairs bathroom
Customer Service
Quality
Value
Dave came out to get my toilet working . He arrived on time, wearing a mask. He was able to sort out it out in a rapid time, and when he was finished asked me to check it was working ,which I did and I was very happy with his work. Dave was very professional in his work and I would recommend him to every one. I would also like to say that Anita from the office was also extremely helpful. The cost was extremely fair
Customer in Medway Posted on 27/11/2020 , work completed 26/11/2020
The trader replied (on 14/12/2020)
Thank you for your positive review, we are happy to hear you were very pleased with the service we provided, both from the office and the engineer. I will pass on this review to Dave and Anita. Kind regards Harrison
Combi Boiler Repair
Customer Service
Quality
Value
I would just like to thank Gary, Luke, Jamie, Anita and all the team at Brightside Heating for the quick response, professional diagnosis and repair to our combination boiler (a new pump was required). Brightside heating have serviced and repaired our boiler over a number of years and always provide an excellent professional service, a great company I highly recommend. Thank you
Shaun Oakenfull in Medway Posted on 19/11/2020 , work completed 18/11/2020
The trader replied (on 26/11/2020)
Thank you for your review Mr Oakenfull! We are happy to hear that you were happy with the service we provided and have been for many years. I will ensure that both Luke and Jamie get passed on this review for their work. Please do not hesitate to contact should you need to. Thanks Anita
Oil Boiler Problems
Customer Service
Quality
Value
This job was done through my insurance company, and at first, sent out a different company who did some work but the boiler was still playing up I eventually got an appointment with Brightside. Dave turned up on time, got straight on with the job after I told him the problem. Found the system needed a new 2 port valve of which he had one with him. he fitted the new valve sorted his stuff and paperwork and was gone All in 40 minutes Job done. No-fuss and heating has been fine ever since I will recommend keeping their number close to the boiler
Customer in Kent Posted on 07/11/2020 , work completed 01/11/2020
The trader replied (on 16/11/2020)
We really appreciated you have taken to time to leave us a lovely review! We love to receive feedback from our customers. We are delighted you were happy with the service we provided. Please do not hesitate to get in contact with us in the future. Thanks! Helen
Efficient
Customer Service
Quality
Value
Requested engineer for boiler service. Came within 2 days - phoned beforehand so knew exactly when he would arrive. Carried out service and was very helpful. Will use again.
Customer in Kent Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 16/11/2020)
Thank you for your review, we appreciate your kind words. We are delighted to hear you will use our company again. Please do not hesitate to contact us on 01634 372180 when you next require our services. Anita
boiler service
Customer Service
Quality
Value
Requested service September 7th 2020 and agreed date of 21st September. Dave arrived on time after first phoning to confirm time, was quick, polite and efficient. Charge as originally agreed. Have set up a reminder for next year. Very satisfied.
Customer in Medway Posted on 21/09/2020 , work completed 21/09/2020
The trader replied (on 28/09/2020)
Thank you for your review. We are delighted to hear you were happy with our service and will be using us next year. I will pass on your kind words to Dave! Thanks Harrison
toilet flush
Customer Service
Quality
Value
Paul the engineer was very polite, quick and very efficient. He kept me informed when he was coming and completed the job well. The company were quick and phoned me to keep me informed of when the job would be completed.
Customer in Kent Posted on 01/08/2020 , work completed 31/07/2020
The trader replied (on 13/08/2020)
Thank you for the feedback, we really appreciate when customer leave us a glowing review! I will ensure the review gets passed onto Paul, please do not hesitate to contact again if you ever require our services. Thanks, Harrison
The trader replied (on 13/08/2020)
Thank you for the feedback, we really appreciate when customer leave us a glowing review! I will ensure the review gets passed onto Paul, please do not hesitate to contact again if you ever require our services. Thanks, Harrison
No hot water
Customer Service
Quality
Value
Paul fixed our megaflow tank after experiencing no hot water, knew exactly what the issue was, came out same day (via a home serve plan). Will be contacting to get service for boiler and megaflow booked in! Very happy.
Customer in Kent Posted on 31/07/2020 , work completed 31/07/2020
The trader replied (on 13/08/2020)
Thank you for your review, we are delighted to hear you were happy with our service and our engineer Paul, we will pass on the review to him. If you wish to get your service booked in at any point, please do not hesitate to contact us on 01634 372180. Kind regards, Harrison
Great customer service - good value too
Customer Service
Quality
Value
I've used Brightside a number of times, and have had them service our boiler each year since it was replaced in 2016. Today Jamie came to service the boiler. He was very polite and efficient and he even kindly bled a couple of the upstairs radiators for me which needed doing. This is the first year we have used their service plan to pay for the service and I would highly recommend that too. A small monthly payment meant the service was all paid for upfront and no hidden extra costs - makes things much simpler. Will definitely use again and highly recommend.
Michelle in Medway Posted on 31/07/2020 , work completed 31/07/2020
The trader replied (on 06/08/2020)
We really appreciate you glowing review Michelle, thank you for all your kind words. We are pleased that you are delighted with our service and you continue to use us! Great you hear that you use one of our maintenance plans as well! We look forward to working for you again in the future! Thanks, Helen
Good work
Customer Service
Quality
Value
Paul attended at short notice to fix leaking valve. Good service as always from Brightside. We have used Brightside for several years and would recommend them.
Customer in Kent Posted on 13/07/2020 , work completed 13/07/2020
The trader replied (on 06/08/2020)
Thank you for your feedback and your continue custom at Brightside, that is the biggest compliment to us! Please do not hesitate to contact us should any issue occur. Kind regards Helen
Boiler service
Customer Service
Quality
Value
Called this company today to book a Annual boiler service and was delighted to be given an afternoon appointment for the same day. Jamie was very thorough he cleared up after himself and was very polite and knowledgeable. I would definitely use this firm again
Customer in Medway Posted on 03/07/2020 , work completed 03/07/2020
The trader replied (on 13/07/2020)
Thank you very much for your positive review! We really appreciate your feedback and that you were pleased with our service. I will ensure Jamie is inform of your glowing review of him and his work. Harrison
Fix an unvented system leak
Customer Service
Quality
Value
VTRhey were really effiecient, they were on thime, they were very friendly, explained everything. Fixed it all and were very fair, didnt charge any extra money
Joanne, Hoo Posted on 06/04/2020 , work completed 06/04/2020
The trader replied (on 12/05/2020)
Thank you Joanne for your kind words. We are delighted to hear you were happy with our service. Please do not hesitate to get in touch if you have any further issues. Thanks, Anita
Boiler services.
Customer Service
Quality
Value
Normal annual service as done for the last 15 years. All ok.
Michael, Kent Posted on 16/07/2019 , work completed 16/07/2019
The trader replied (on 23/07/2019)
Thank you Michael for your review. We are very pleased to see you are a loyal customer and appreciate your continued custom! Harrison
No cold water
Customer Service
Quality
Value
Excellent job, well done.
Victor, Kent Posted on 12/07/2019 , work completed 12/07/2019
The trader replied (on 17/07/2019)
Victor, thank you for your feedback! We are delighted you are pleased witht eh work we carried out for you. Helen
My review
Customer Service
Quality
Value
Arrived on time, very polite. Explained a couple of areas where parts night need replacing soon. Thorough.
Pamela, Kent Posted on 10/07/2019 , work completed 10/07/2019
The trader replied (on 19/07/2019)
We are happy to hear you were delighted by our service Pamela. Thank you for taking time to share your review, we really appreciate it. If you require any further works, please do not hesitate to contact us. Thanks Helen
Great work
Customer Service
Quality
Value
Chris was professional and polite. He was extremely thorough in his work and is clearly knowledgeable. He made a thorough assessment of what was needed and I never felt I was being conned at any time. (This has not been the case in the past.) He worked to a very high standard and I would recommend him and his company to anyone.
Susan Posted on 09/07/2019 , work completed 09/07/2019
The trader replied (on 11/07/2019)
Thank you for your feedback Susan, fantastic to hear you were happy with our service and very pleased with Chris, we will ensure it gets passed onto him! If you have any problems in the future or require a service, please like always get in contact with us. Anita
Boiler service.
Customer Service
Quality
Value
Very efficient, pleasant engineer. Excellent services.
Derek, Kent Posted on 03/07/2019 , work completed 03/07/2019
The trader replied (on 17/07/2019)
Thank you for your review Derek, we really do appreciate your kind words. Harrison
Boiler service & repair
Customer Service
Quality
Value
Nice, professional and polite - good communication and made me aware of issues.
Michael, Kent Posted on 02/07/2019 , work completed 02/07/2019
The trader replied (on 12/07/2019)
We are pleased to hear you were happy with your service and repair we carried out for you Michael. Thank you for your review! Anita
Very professional
Customer Service
Quality
Value
He has done boiler service and gas safety. All was done promptly and on time. Very polite person. He advised of other issues such as carbon dioxide reader is in need.
Lina, Kent Posted on 01/07/2019 , work completed 01/07/2019
The trader replied (on 09/07/2019)
Thank you for your brilliant review Lina, we do really appreciate your kind words. If you have any issues with your boiler or gas appliances in the future, please do not hesitate to get in contact with us on 01634 372180. Kind regards, Harrison
Boiler service
Customer Service
Quality
Value
Extremely pleasant and helpful and good job done.
Rosemary, Kent Posted on 01/07/2019 , work completed 01/07/2019
The trader replied (on 09/07/2019)
Rosemary, thank you for the feedback and we are delighted you were extremely pleased with your service. We look forward to seeing you next year. Thanks Harrison
Excellent service
Customer Service
Quality
Value
Polite, friendly, got the job done.
Sarah, Kent Posted on 01/07/2019 , work completed 01/07/2019
The trader replied (on 09/07/2019)
Thank you for your review Sarah, we are pleased you were happy with our service. Harrison
Excellent service
Customer Service
Quality
Value
Excellent service, friendly and efficient.
Robert, Kent Posted on 14/06/2019 , work completed 14/06/2019
The trader replied (on 01/07/2019)
Thank you for your feedback Robert, we are delighted you were happy with our service and left us a glowing review! Helen
So reliable and helpful
Customer Service
Quality
Value
They are very fast and helpful,arranged an appointment in two days for us. We live at the end of the world an no companies wanted to come to fix our boiler before. The engineer, Stuart is very helpful and professional and honest. Thank you so much we are so grateful. We will come back again if needed.
Customer in Medway Posted on 03/05/2019 , work completed 02/05/2019
The trader replied (on 08/05/2019)
Thank you so much for your kind words. We are happy you are very pleased with our service! We will make sure Stuart gets passed on this review. If you need any further help please do not hesitate to contact us. Thanks Harrison
My review
Customer Service
Quality
Value
Excellent and helpful.
Jonathan, Kent Posted on 22/04/2019 , work completed 22/04/2019
The trader replied (on 03/05/2019)
We are pleased you were happy with our service Jonathan! Thank you for your review, regards Sean
Honest and professional.
Customer Service
Quality
Value
Work was carried out very neatly. Timekeeping was good. Informed me in detail anything I did not understand. All in all, a job well done.
Avtar, Kent Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 30/04/2019)
Thank you for your positive feedback Avtar, we really appreciate it! If you have any comments in regards to our quality and valve to get us to that 5 star rating, then please do contact our office on 01634 372180. Harrison
Very good.
Customer Service
Quality
Value
Very polite.
Margaret, Kent Posted on 22/03/2019 , work completed 22/03/2019
The trader replied (on 30/04/2019)
We are very pleased you are happy with our service Margaret. Any issues in the future please do not hesitate to contact us
Polite and efficient
Customer Service
Quality
Value
Polite and efficient, great customer care service. Even concerned that I had no heating and went and got some portable fans.
Enda, Kent Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 30/04/2019)
Enda, thank you for your kind words. We are happy that you pleased with our service! We hope everything is continuing to run perfectly for you. Harrison
Friendly
Customer Service
Quality
Value
The engineer is friendly and a good listener.
Olalekam, Kent Posted on 18/03/2019 , work completed 18/03/2019
The trader replied (on 30/04/2019)
Thank you for your feedback Olalekam and we are delighted you are happy with service from our engineer. We would love to relay this onto the engineer who attended your property, if you could take a few moments to let us know who it was we would be grateful. Thanks Anita
Pleasing service
Customer Service
Quality
Value
The engineer serviced and inspected the boiler and heating controls. The work was completed on the date agreed. The engineer was polite, helpful and efficient. He was very good at coping with the jam-packed garage to access the boiler.
Kevin, Kent Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 30/04/2019)
Thank you Kevin for your positive review, we are happy you think our service is 5 star! Kind regards, Harrison
Boiler service
Customer Service
Quality
Value
Lovely man very polite.
Elaine, Kent Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 30/04/2019)
We are pleased to hear you were satisfied with our boiler service Elaine! If not already arranged, please let us know if you would like us to remind you next year when your boiler service is due. Thanks Helen
Very dedicated worked and professional
Customer Service
Quality
Value
Done a professional job changing cable and fuse to improve pump to boiler.
Michael, Kent Posted on 15/03/2019 , work completed 15/03/2019
The trader replied (on 30/04/2019)
Thank you for your time to give us a positive review Michael. Any further issues, please do contact us. Thanks Harrison
Prompt and professional
Customer Service
Quality
Value
Friendly and professional.
Stuart, Kent Posted on 14/03/2019 , work completed 14/03/2019
The trader replied (on 30/04/2019)
Glad you found our service friendly, prompt and professional Stuart, thank you for your 5 star review. Anita
Boiler breakdown
Customer Service
Quality
Value
Explained the problem to me very polite and professional.
Pauline, Kent Posted on 13/03/2019 , work completed 13/03/2019
The trader replied (on 30/04/2019)
Thank you very much for your positive review, we are delighted to hear the engineer explained the issue and his actions to rectify it. Please do get in touch if you have any problems in the future and we will be happy to help! Thanks Harrison
Boiler repair
Customer Service
Quality
Value
As previously your company performed very professionally and did a quick job sorting all issues.
T, Kent Posted on 11/03/2019 , work completed 11/03/2019
The trader replied (on 30/04/2019)
We are always pleased to hear customers are happy with our service and use us again! Thanks for the brilliant review, any issues regarding your boiler in the future please do not hesitate to contact us again on 01634 372180. Thanks Anita
No problems
Customer Service
Quality
Value
Always on time, very helpful and upbeat. No problems.
Which? Trusted Traders Consumer Posted on 11/03/2019 , work completed 11/03/2019
The trader replied (on 30/04/2019)
We are thrilled you are happy with our service and found us punctual, helpful and upbeat. Thank you for the 5 star rating! Sean
Friendly & polite
Customer Service
Quality
Value
He was on-time and was friendly and polite.
Nermeen, Kent Posted on 08/03/2019 , work completed 08/03/2019
The trader replied (on 30/04/2019)
Nermeen, we are grateful for your glowing review and you were happy with our engineer! Helen
Professional
Customer Service
Quality
Value
Very nice and professional service!!! I highly recommend.
Krzysztot, Kent Posted on 08/03/2019 , work completed 08/03/2019
The trader replied (on 30/04/2019)
Thanks for your positive feedback Krzysztot! We appreciate the kind words and your recommendation. Helen
10-Oct
Customer Service
Quality
Value
Jamie called when he was on his way and was very quick to get here, arrived very happy and with a smile. Asked what was wrong with the boiler and knew what it was straight away and gave me all the information I needed and reminded me about a service. All in all a 10/10 thank you.
Brooke, Kent Posted on 08/03/2019 , work completed 08/03/2019
The trader replied (on 30/04/2019)
Thank you for your positive review Brooke, we really do appreciate all feedback from our customers. We are happy to hear you were pleased with the work carried out by Jamie, we will ensure to pass this good review onto him! If you have any issues in the future or would like to book in a boiler service, then please contact our office on 01634 372180. Thanks Harrison
My review.
Customer Service
Quality
Value
Work was carried out quickly & satisfactorily.
Gillian, Kent Posted on 07/03/2019 , work completed 07/03/2019
Cylinder repair
Customer Service
Quality
Value
He was here first thing and was polite and quick with his job. Did a great job and kept everything tidy.
Sean, Kent Posted on 07/03/2019 , work completed 07/03/2019
Boiler service.
Customer Service
Quality
Value
Friendly and polite, carried out the work without any fuss.
Fiona, Kent Posted on 05/03/2019 , work completed 05/03/2019
Boiler breakdown and gas leak
Customer Service
Quality
Value
Boiler repaired to best of standard due to age of boiler. Gas leak found on gas fire and capped so safe. Engineer very thorough and polite/friendly.
Neil, Kent Posted on 05/03/2019 , work completed 05/03/2019
Efficient and professional.
Customer Service
Quality
Value
Was efficient, explained what was wrong and corrected promptly while being polite and helpful.
Renee, Kent Posted on 04/03/2019 , work completed 04/03/2019
Satisfied
Customer Service
Quality
Value
Very satisfied with the service received. Polite & informative.
Grahame, Kent Posted on 04/03/2019 , work completed 04/03/2019
Pleasant & friendly
Customer Service
Quality
Value
Carl the technician came to sort my boiler out (no hot water). Very pleasant and friendly person to talk too. Parts needed in his van. Very big thank you. Up and running.
Mick, Kent Posted on 25/02/2019 , work completed 25/02/2019
Boiler service
Customer Service
Quality
Value
Very friendly, no problem at all. Very good job done, nice man.
Brenda Patricia, Kent Posted on 16/02/2019 , work completed 16/02/2019
Professional & friendly.
Customer Service
Quality
Value
Karl and his apprentice came to my property to fix my boiler. Karl is friendly, professional and kept me informed on the job the whole time and put me at ease by explaining everything. Would definitely recommend him to anyone.
Zoe, Kent Posted on 13/02/2019 , work completed 13/02/2019
Brilliant, come again!
Customer Service
Quality
Value
The gas valve was replaced in our boiler unit. I found the engineer Karl and his assistant very friendly, professional, knowledgeable and liked his teachings to his assistant.
Raz, Kent Posted on 13/02/2019 , work completed 13/02/2019
Prompt & professional
Customer Service
Quality
Value
Very pleased with repairs done by Karl, good online reviews. Have taken out service contract! Highly recommend.
Caroline, Kent Posted on 12/02/2019 , work completed 12/02/2019
Prompt and professional.
Customer Service
Quality
Value
Very good, friendly, clear on what needed to be done. Gave good advice.
Alison, Kent Posted on 07/02/2019 , work completed 07/02/2019
Best service had
Customer Service
Quality
Value
Very polite, helpful, couldn't fault the bloke, top man.
Sandip, Kent Posted on 24/01/2019 , work completed 24/01/2019
Very satisfied with competence of engineer & firm
Customer Service
Quality
Value
The engineer that attended our property was polite, efficient and explained the problem in easy terms that made sense to us as lay persons. First visit isolated & fixed 2 problems & got boiler working again. Had to order a new part - Christmas & New Year intervened with this. However date & time was given. Very prompt & sent engineer was excellent. I recently had to call them out again due to an error on my part and again they were able to deal with my problem quickly and left a fantastic result.
Which? Trusted Traders Consumer Posted on 17/01/2019 , work completed 17/01/2019
Highly recommend
Customer Service
Quality
Value
Extremely pleasant and efficient. Very helpful. Highly recommended.
Barbara, Kent Posted on 15/01/2019 , work completed 15/01/2019
Brilliant service
Customer Service
Quality
Value
Fixed heating system - carried out work professional & efficiently. As had used before was confident in service & was not let down!
Liz, Kent Posted on 03/01/2019 , work completed 03/01/2019
My review
Customer Service
Quality
Value
Very good on time.
John, Kent Posted on 03/01/2019 , work completed 03/01/2019
My review
Customer Service
Quality
Value
Repaired a leaking boiler, and checked it thoroughly. Very good.
P, Kent Posted on 02/01/2019 , work completed 02/01/2019
Friendly, professional
Customer Service
Quality
Value
We had no hot water for 4 days, the plumber came out and fixed the hot water quickly and efficiently. He was friendly and helpful and we were very happy with him. Thanks Karl.
Rashida, Kent Posted on 01/01/2019 , work completed 01/01/2019
Fantastic
Customer Service
Quality
Value
Jamie was excellent! We have hot water and heating again after a difficult fix! He has also advised on our broken shower so we want him back for that please!!
Hazel, Kent Posted on 31/12/2018 , work completed 31/12/2018
Friendly service.
Customer Service
Quality
Value
Friendly service provided both times to check out the problem and to replace the part which had to be ordered and came back to replace it.
Vijay, Kent Posted on 31/12/2018 , work completed 31/12/2018
Professional par excellence!
Customer Service
Quality
Value
Replaced faulty pump - Now working perfectly. Swift, efficient, friendly & courteous. He can repair the central heating any time!
Brian, Kent Posted on 31/12/2018 , work completed 31/12/2018
Professional
Customer Service
Quality
Value
Value - Do not know because it was under home emergency (building, contents insurance). Quality - was good. Customer Service - many times they let us down by not ringing back. They diagnosed & finished the job in visits. Delays - availability of parts & approval of insurance problem.
Nasir, Kent Posted on 30/12/2018 , work completed 30/12/2018
The trader replied (on 09/04/2019)
Dear Nasir, Thank you for your feedback, we are very pleased you were happy with the quality of our work. From your feedback we can see you were unsatisfied with the delay in completing the work at your property. We are sorry for any inconvenience it caused. We were working for you on behalf of your insurance company and unfortunately, we are unable to carry out any work without their permission, there was regrettably a delay in them approving the further works. We can assure you we were chasing the insurance company on your behalf to get this completed as soon as possible. If you do wish to discuss this further, then like always please contact our office on 01634 372180 during normal office hours. Kind Regards
Highly recommended
Customer Service
Quality
Value
Called out on Boxing day, via Direct Line. Very efficient diagnosis, good communication. Arrived next day, replaced heating pump. Good engineers, very polite. Highly recommended
N, Kent Posted on 26/12/2018 , work completed 26/12/2018
Excellent
Customer Service
Quality
Value
Excellent service. Very nice engineer - polite and courteous. Checked everything was working properly before he left.
Carol, Kent Posted on 17/12/2018 , work completed 17/12/2018
Prompt & did the required job
Customer Service
Quality
Value
Attention to boiler heat loss, come within 3 hours of call, very helpful person.
Kenneth William, Kent Posted on 15/12/2018 , work completed 15/12/2018
My review
Customer Service
Quality
Value
Prompt & professional
Alan, Kent Posted on 15/12/2018 , work completed 15/12/2018
Very helpful.
Customer Service
Quality
Value
Very pleased with service Chris provided. Helped on phone with breakdown operator. Explained every thing to me as well.
Mandy, Kent Posted on 13/12/2018 , work completed 13/12/2018
Very efficient
Customer Service
Quality
Value
Very helpful, informative and honest. Very efficient in getting the job done. I will definitely use again.
Jennifer, Kent Posted on 11/12/2018 , work completed 11/12/2018
Prompt and professional.
Customer Service
Quality
Value
Hot water tank immersions replacement of elements as electrics were tripping when turned on. Received helpful advice when phoning the trader. Engineer arrived as promised the next day and I am very happy with the professional service received.
Peter, Kent Posted on 10/12/2018 , work completed 10/12/2018
My review
Customer Service
Quality
Value
Very quick in responding to phone call. Job well done. Left everything clean and tidy. Very pleasant chap.
Sharon, Kent Posted on 06/12/2018 , work completed 06/12/2018
My review
Customer Service
Quality
Value
Engineer communicated well regarding system problems and also advice on other aging parts of the heating system.
Which? Trusted Traders Consumer Posted on 03/12/2018 , work completed 03/12/2018
Very helpful
Customer Service
Quality
Value
Helpful, friendly and very efficient.
Heather, Kent Posted on 30/11/2018 , work completed 30/11/2018
Professional, experienced.
Customer Service
Quality
Value
Engineer gave us confidence in diagnosis. Initially first person who came (A&F Gas) wouldn't touch our boiler. Not sure why so pleased Chris (Brightside) came, reliable and experienced.
Susan, Kent Posted on 30/11/2018 , work completed 30/11/2018
Reassuring and professional
Customer Service
Quality
Value
Have used Brightside's services for a number of years, it never ceases to amaze me how courteous, knowledgeable and professional their staff are. The high level of service starts at the first time you call them right the way through to the job being completed. A local trader with pride and passion in their industry.
Claire, Kent Posted on 15/11/2018 , work completed 15/11/2018
Professional and knowledgeable
Customer Service
Quality
Value
Good communication on arrival time. Worked hard whilst on the job and fixed multiple problems. Very satisfied with job.
Dan, Kent Posted on 06/11/2018 , work completed 06/11/2018
Prompt & professional
Customer Service
Quality
Value
Very friendly and tidy. Explained fully what I might need on my boiler without being pushy. Very lovely. Thank you.
Gillian, Kent Posted on 02/11/2018 , work completed 02/11/2018
Promote, professional, friendly
Customer Service
Quality
Value
Excellent service, quick clean and professional. Would definitely use again.
Jan, Kent Posted on 02/11/2018 , work completed 02/11/2018
Great service
Customer Service
Quality
Value
Our 14 year old boiler required the replacement of an expansion vessel hidden at the back of the boiler. The boiler was removed from the wall and the new vessel installed within 2.5 hours. It is now working well and silently with no leak! The person who undertook this task with pleasant good humour, has done a very good job.
Colin, Kent Posted on 02/11/2018 , work completed 02/11/2018
Boiler service
Customer Service
Quality
Value
Very nice man. Very polite and done a really good job.
Maureen, Kent Posted on 31/10/2018 , work completed 31/10/2018
Very prompt, hardworking and clean.
Customer Service
Quality
Value
Excellent and professional worker. Very helpful and ensured all was clean when finished.
Janet, Kent Posted on 25/10/2018 , work completed 25/10/2018
Prompt and professional, as always (seven years now).
Customer Service
Quality
Value
Always call before attendance and always meet expectations.
Graham, Kent Posted on 23/10/2018 , work completed 23/10/2018
Fantastic
Customer Service
Quality
Value
Fantastic service from Garry, Paul and Karl will recommend the company to everyone.
Eric, Kent Posted on 20/10/2018 , work completed 20/10/2018
Boiler service
Customer Service
Quality
Value
Professional as always from the team at Brightside.
Marie, Kent Posted on 19/10/2018 , work completed 19/10/2018
Responsive and professional
Customer Service
Quality
Value
I had a leak coming from my boiler contacted Brightside Heating Services and they were quick to send an engineer out. Karl was very professional pointing out the issue and offering me options for the solution. Whilst on site I asked if he could service the boiler too and he agreed to do it there and then for an additional charge.
Samuel, Kent Posted on 19/10/2018 , work completed 19/10/2018
Efficient and knowledgeable
Customer Service
Quality
Value
Representative arrived promptly and knew immediately how to fix the problem. Amazing service I wouldn't use anyone else. Highly recommend every time!
Rachel, Kent Posted on 18/10/2018 , work completed 18/10/2018
My review
Customer Service
Quality
Value
Very good & helpful.
William, Kent Posted on 16/10/2018 , work completed 16/10/2018
Brilliant communication skills. Polite & professional.
Customer Service
Quality
Value
Karl was extremely professional without appearing patronising. He explained what he was doing & why. He was friendly, calm & comfortable to be around. He explained in "layman's terms" what he had found & was clear in detailing what the issues were without being forceful & pushy!
Elizabeth, Kent Posted on 16/10/2018 , work completed 16/10/2018
Good service
Customer Service
Quality
Value
Installed new Range oven. Very good service, cleaned up as went. Helpful when needed.
Vincent, Kent Posted on 15/10/2018 , work completed 15/10/2018
My review
Customer Service
Quality
Value
Friendly and helpful. Explained exactly what was being done and what the issue was.
David, Kent Posted on 10/10/2018 , work completed 10/10/2018
Helpful
Customer Service
Quality
Value
Helpful & cheery chappie. All work completed to my satisfaction.
Gary, Kent Posted on 10/10/2018 , work completed 10/10/2018
Early bird
Customer Service
Quality
Value
Jamie arrived near the start of the 1/2 hr time slot he had estimated when he phoned.. He was quick and efficient, polite and friendly. Thank you. He also explained fan pressure - very kind, but naturally I am not much better informed!
Patricia, Kent Posted on 10/10/2018 , work completed 10/10/2018
Good communication - speedy service
Customer Service
Quality
Value
Carl is very professional, friendly and efficient.
Kelly, Kent Posted on 09/10/2018 , work completed 09/10/2018
Excellent service
Customer Service
Quality
Value
On time, diagnosed problem, obtained parts and fixed the boiler.
Nicholas, Kent Posted on 09/10/2018 , work completed 09/10/2018
Good job
Customer Service
Quality
Value
Very good job, very professional - would definitely recommend.
Andrew, Kent Posted on 08/10/2018 , work completed 08/10/2018
Very helpful
Customer Service
Quality
Value
Very helpful, clean and did the job he had too do and very well mannered.
Ann Elizabeth, Kent Posted on 08/10/2018 , work completed 08/10/2018
My review
Customer Service
Quality
Value
Very polite.
Terry, Kent Posted on 08/10/2018 , work completed 08/10/2018
Informative...learned something new today
Customer Service
Quality
Value
My insurance company let me down when logging my call, so Brighgtside only received very late yesterday. I called Brightside to confirm and they were very helpful and clearly understood my situation. Had a call this morning (03-10-2018) that "Breakdown Engineer" would be arriving within 15mins. All I can say is very prompt from the start. The engineer that arrived clearly had the experience, knowledge and much more and was clear in what he was doing to find the root of the problem to resolve. Problem was fixed and was reassured all was okay.
Otousan Posted on 03/10/2018 , work completed 03/10/2018
Friendly
Customer Service
Quality
Value
Repaired my gas boiler, and leaking onto the electrics. They sorted this out very swiftly, and everything is now fine.
Rosemarie, Kent Posted on 03/10/2018 , work completed 03/10/2018
Work done, professionally and on day stated
Customer Service
Quality
Value
Excellent service, professional and very helpful. Hot water cylinder replaced and all electrics now working again. Engineer stayed to bleed system and verify no airlocks once heating and hot water was up and running again. All the work explained which was most helpful. I would definitely recommend.
Renee, Kent Posted on 03/10/2018 , work completed 03/10/2018
Boiler's service
Customer Service
Quality
Value
Good all round engineer and service of boiler.
Tracy, Kent Posted on 01/10/2018 , work completed 01/10/2018
Excellent quick and friendly
Customer Service
Quality
Value
Great friendly service, very knowledgeable and helped us out when needed. Thanks.
David, Kent Posted on 30/09/2018 , work completed 30/09/2018
Good job
Customer Service
Quality
Value
Very friendly and polite. Did a good job.
Derrick, Kent Posted on 29/09/2018 , work completed 29/09/2018
Prompt and professional
Customer Service
Quality
Value
Very polite and friendly. Professional, would be welcome to attend again.
Beryl, Kent Posted on 28/09/2018 , work completed 28/09/2018
Very helpful
Customer Service
Quality
Value
Polite, respectful, pleasant. Explained everything to me. Very helpful. Worked very hard.
William, Kent Posted on 24/09/2018 , work completed 24/09/2018
Exceptional service.
Customer Service
Quality
Value
Friendly guy. Seems he knows his stuff. Very prompt and thorough.
Brent, Kent Posted on 21/09/2018 , work completed 21/09/2018
Professional.
Customer Service
Quality
Value
Polite and professional, on time & everything fine.
David, Kent Posted on 21/09/2018 , work completed 21/09/2018
Excellent service.
Customer Service
Quality
Value
All work was completed as agreed. Polite, friendly and informative of all actions taken. Jamie is an excellent repetitive of your company!
Adam, Kent Posted on 20/09/2018 , work completed 20/09/2018
My review
Customer Service
Quality
Value
Boiler service.
Alina, Kent Posted on 20/09/2018 , work completed 20/09/2018
Helpful, very pleasant and professional
Customer Service
Quality
Value
Arrived when he said he would. Was helpful, explained what he was doing to resolve my problem (severe leak). Was professional, respectful throughout and worked hard through the whole job which was more difficult than was first envisioned.
Colin, Kent Posted on 19/09/2018 , work completed 19/09/2018
Prompt & very professional.
Customer Service
Quality
Value
All work and service carried out to a very professional standard. Explained all aspects of work that was carried out.
Beverly, Kent Posted on 18/09/2018 , work completed 18/09/2018
Leak in the ceiling that wasn't.
Customer Service
Quality
Value
Trader was polite, professional and personable, he called ahead and arrived when stated. The work was thorough and carried out to a high standard. He checked before doing anything. Very impressed.
Thomas, Kent Posted on 18/09/2018 , work completed 18/09/2018
Efficient, prompt and professional
Customer Service
Quality
Value
Called to have a leaking pipe to my cistern. Plumber arrived with 3 hours of call (very impressive) and fixed the bad leak.
Graham, Kent Posted on 18/09/2018 , work completed 18/09/2018
Parts.
Customer Service
Quality
Value
Brilliant, nice guy. Professional. Great service.
Dana, Kent Posted on 18/09/2018 , work completed 18/09/2018
On time
Customer Service
Quality
Value
Very polite, work carried out well, clean and tidy. Happy with finished result.
Linda, Kent Posted on 13/09/2018 , work completed 13/09/2018
My review
Customer Service
Quality
Value
Very helpful Engineer.
Trevor, Kent Posted on 02/09/2018 , work completed 02/09/2018
Professional & friendly
Customer Service
Quality
Value
Honest approach, felt comfortable, fast & professional service.
Sarah, Kent Posted on 23/08/2018 , work completed 23/08/2018
Very professional
Customer Service
Quality
Value
Had to strip and replace lots of parts of boiler, kept us informed all the time, very helpful and communication was good. Did all work in good time to a very good standard. Very clean and tidy to a finish.
Raymond, Kent Posted on 22/08/2018 , work completed 22/08/2018
Very pleased
Customer Service
Quality
Value
I am very pleased with the work done. They were very friendly and worked hard. Kept me informed what was going on. Thank you very much.
Jean, Kent Posted on 16/08/2018 , work completed 16/08/2018
Very professional
Customer Service
Quality
Value
Very professional and work done up to high standard, friendly and hardworking made sure everything was clean afterwards.
Cyril, Kent Posted on 16/08/2018 , work completed 16/08/2018
Not your average gas engineer
Customer Service
Quality
Value
Karl fitted a new gas run in my house and did an exceptional job. His energetic and humorous attitude. Made what could have been a nightmare, a hilarious yet professional experience! He went above and beyond to make the pipes aesthetically pleasing. He even put up with me asking him to use different clips for the job. I'd recommend Brightside, as Karl did an incredible job and left me with some really clean pipes!
Sharan, Kent Posted on 15/08/2018 , work completed 15/08/2018
Great job
Customer Service
Quality
Value
Moved radiator and pipework from one wall to another. Very neat work. Cleared up afterwards. Arrived on time and completed the job to a high standard. Would recommend Brightside and will use again in the future.
Karen, Kent Posted on 10/08/2018 , work completed 10/08/2018
Boiler service.
Customer Service
Quality
Value
Boiler service done, tidy, pleasant. Rang before turning up.
Paul, Kent Posted on 10/08/2018 , work completed 10/08/2018
Polite & friendly
Customer Service
Quality
Value
Excellent communication, polite & friendly. Did job well and knew exactly what he was doing.
Liz, Kent Posted on 09/08/2018 , work completed 09/08/2018
My review
Customer Service
Quality
Value
Explained issue well and resolved problem.
Carl, Kent Posted on 09/08/2018 , work completed 09/08/2018
Friendly & helpful
Customer Service
Quality
Value
Karl was very friendly and helpful and I am happy that he has been able to fix the problem that my last plumber couldn't and I will use your firm in the future.
Caroline, Kent Posted on 09/08/2018 , work completed 09/08/2018
Exceptional
Customer Service
Quality
Value
Fitted new central heating pump.
Luke, Kent Posted on 02/08/2018 , work completed 02/08/2018
Brilliant service
Customer Service
Quality
Value
Can't thank the firm or the engineer enough. I live alone and felt that the engineer explained everything in a helpful and friendly manner.
Ann, Kent Posted on 02/08/2018 , work completed 02/08/2018
Radiator repair
Customer Service
Quality
Value
Excellent work, very pleased with finish.
Carl, Kent Posted on 01/08/2018 , work completed 01/08/2018
Professional and polite
Customer Service
Quality
Value
Replacement of thermostat. Appointment had to be cancelled therefore communication was excellent for the rebooking. He was polite and friendly and explained the work.
Jacqueline, Kent Posted on 01/08/2018 , work completed 01/08/2018
Prompt and professional
Customer Service
Quality
Value
Very calm and reassuring. Very efficient and tidy. Lovely young man.
Christine, Kent Posted on 29/07/2018 , work completed 29/07/2018
Very pleased
Customer Service
Quality
Value
The young man came out very quickly which surprised me, but very pleased. The fault was found quickly he was very nice and very pleased with the service he provided.
Diann, Kent Posted on 29/07/2018 , work completed 29/07/2018
Annual service
Customer Service
Quality
Value
Boiler & central heating annual maintenance carried out as for several years past, efficiently and to time. This year the engineer took the trouble to explain everything he did.
Gabriel, Kent Posted on 26/07/2018 , work completed 26/07/2018
Very friendly and professional
Customer Service
Quality
Value
Job was done very quickly and to a high standard. Very good communication. Really good job done. Many Thanks!
Michael, Kent Posted on 26/07/2018 , work completed 26/07/2018
Boiler service
Customer Service
Quality
Value
Friendly and efficient.
Eileen, Kent Posted on 26/07/2018 , work completed 26/07/2018
Very pleased
Customer Service
Quality
Value
Was very pleased with the work, very polite made no mess.
Suzanne, Kent Posted on 24/07/2018 , work completed 24/07/2018
My review
Customer Service
Quality
Value
Very happy.
David Anthony, Kent Posted on 24/07/2018 , work completed 24/07/2018
Very efficient
Customer Service
Quality
Value
The engineer came at the time he said, was very polite helpful and tidy. Work done quickly and was very efficient.
Winsome, Kent Posted on 24/07/2018 , work completed 24/07/2018
My review
Customer Service
Quality
Value
Very pleased.
Rita, Kent Posted on 24/07/2018 , work completed 24/07/2018
Brilliant job
Customer Service
Quality
Value
Did a very good job fixing boiler. Very professional.
Van, Kent Posted on 23/07/2018 , work completed 23/07/2018
Boiler service
Customer Service
Quality
Value
Very good and very polite. Happy with service.
Iris, Kent Posted on 23/07/2018 , work completed 23/07/2018
My review
Customer Service
Quality
Value
Job has been done quick and tidy. I'm happy with their service.
Kacpek, Kent Posted on 19/07/2018 , work completed 19/07/2018
My review
Customer Service
Quality
Value
Very polite, courteous, informative & efficient.
Valerie, Kent Posted on 19/07/2018 , work completed 19/07/2018
Efficient and helpful.
Customer Service
Quality
Value
Excellent work - very efficient and gave very helpful advice. Thank you.
Bronwen, Kent Posted on 17/07/2018 , work completed 17/07/2018
My review
Customer Service
Quality
Value
Very good.
Deborah, Kent Posted on 16/07/2018 , work completed 16/07/2018
My review
Customer Service
Quality
Value
Good service.
Mustefa, Kent Posted on 16/07/2018 , work completed 16/07/2018
Excellent
Customer Service
Quality
Value
Excellent communications. I understood what was required and why.
John, Kent Posted on 16/07/2018 , work completed 16/07/2018
Great job, very professional.
Customer Service
Quality
Value
Prompt dealing with problem. Kept informed by telephone about how long they would be with us. Very courteous and professional. Very happy with service.
Kim, Kent Posted on 15/07/2018 , work completed 15/07/2018
Prompt and helpful.
Customer Service
Quality
Value
Fixed problem promptly. Helped with problem going forward.
Sarah, Kent Posted on 15/07/2018 , work completed 15/07/2018
Brilliant job.
Customer Service
Quality
Value
I was happy with the operative and his attendance today, he was able to get our boiler running and clearly explained the repair that was required and how to get it running again if it stops working between now and the future repair.
Daniel, Kent Posted on 14/07/2018 , work completed 14/07/2018
Amazing
Customer Service
Quality
Value
Finally someone who knows what they are doing.
Amy, Kent Posted on 14/07/2018 , work completed 14/07/2018
Friendly & efficient
Customer Service
Quality
Value
The engineer was very friendly and efficient and solved the problem with our boiler.
Jeremy, Kent Posted on 13/07/2018 , work completed 13/07/2018
Brilliant - on time
Customer Service
Quality
Value
Very nice bloke, also was very efficient!
Jordan, Kent Posted on 13/07/2018 , work completed 13/07/2018
Professional
Customer Service
Quality
Value
Karl was here in the morning. Seems professional as he explained it's problems of the boiler and it's faults. He was good in his approach.
Rizvi, Kent Posted on 13/07/2018 , work completed 13/07/2018
My review
Customer Service
Quality
Value
Prompt & efficient.
Daniel, Kent Posted on 13/07/2018 , work completed 13/07/2018
Prompt and professional.
Customer Service
Quality
Value
Previous company left us with no hot water or electric. This company came and were very professional and knew what they were doing.
Jane, Kent Posted on 12/07/2018 , work completed 12/07/2018
My review
Customer Service
Quality
Value
Explained the job well, as well as any extras recommended along the way. Persisted in getting a good result.
Alan, Kent Posted on 12/07/2018 , work completed 12/07/2018
Boiler breakdown.
Customer Service
Quality
Value
Very courteous. Explained clearly what problem was and did his best to repair. Was not successful but explained why and left area in good condition. Would have back.
Bogi, Kent Posted on 09/07/2018 , work completed 09/07/2018
Highly recommended
Customer Service
Quality
Value
Very confident. Done well. Highly recommended.
Peter, Kent Posted on 09/07/2018 , work completed 09/07/2018
Brilliant job, very thorough
Customer Service
Quality
Value
Engineer very pleasant, went out of his way, above and beyond call of duty. Very professional, checked and checked again to make sure we were happy. Excellent
Which? Trusted Traders Consumer Posted on 08/07/2018 , work completed 08/07/2018
Boiler & gas fire service.
Customer Service
Quality
Value
Timely, informative, efficient.
Harjeet, Kent Posted on 04/07/2018 , work completed 04/07/2018
Polite, friendly and efficient.
Customer Service
Quality
Value
Kept informed at all times of all work that was being carried out and why. Also gave helpful advice. Polite and respectful at all times. Phoned in advance of arrival. Clean and tidy with no mess left behind.
Julie, Kent Posted on 04/07/2018 , work completed 04/07/2018
Brilliant job & professional.
Customer Service
Quality
Value
A very good job well done! Jamie was very informative and explained clearly a couple of queries we had! Thank you!
John, Kent Posted on 03/07/2018 , work completed 03/07/2018
Informative as well as thorough.
Customer Service
Quality
Value
Job done neatly, no mess, efficiently and informed about what was done & why. Reset all electric thermostat as previously set. Record of the service noted.
Peter, Kent Posted on 03/07/2018 , work completed 03/07/2018
Gas Fire/taps
Customer Service
Quality
Value
Great help. Thank you!
Sarah-Jane, Kent Posted on 03/07/2018 , work completed 03/07/2018
Boiler review
Customer Service
Quality
Value
Very polite and kept me informed of what he was doing. No complaints from me.
Kelly, Kent Posted on 03/07/2018 , work completed 03/07/2018
My review
Customer Service
Quality
Value
Very satisfied with the service provided.
Tessa, Kent Posted on 02/07/2018 , work completed 02/07/2018
Good job
Customer Service
Quality
Value
I would recommend this man again, he did a good job, also he was nice to talk to and explained things to me very well.
Joan, Kent Posted on 02/07/2018 , work completed 02/07/2018
Great job
Customer Service
Quality
Value
Friendly and efficient, good quality of work. Would recommend.
Daniel, Kent Posted on 29/06/2018 , work completed 29/06/2018
Very pleased.
Customer Service
Quality
Value
Very friendly service provided.
Dougal, Kent Posted on 29/06/2018 , work completed 29/06/2018
Great
Customer Service
Quality
Value
Great service, great guys.
Which? Trusted Traders Consumer Posted on 29/06/2018 , work completed 29/06/2018
Prompt and professional
Customer Service
Quality
Value
I found the engineers to be very polite and helpful. Highly recommended!
Michael, Kent Posted on 29/06/2018 , work completed 29/06/2018
Boiler service
Customer Service
Quality
Value
No problems at all thank you.
Jason, Kent Posted on 27/06/2018 , work completed 27/06/2018
Great job
Customer Service
Quality
Value
Ver clean, polite, friendly staff. Work carried out very quickly.
Ursulla, Kent Posted on 26/06/2018 , work completed 26/06/2018
Boiler service.
Customer Service
Quality
Value
On time, informed me of outcome in terms I could understand. Quick and tidy.
Elizabeth, Kent Posted on 25/06/2018 , work completed 25/06/2018
Boiler service.
Customer Service
Quality
Value
All fine - very pleasant engineer!
Jean, Kent Posted on 25/06/2018 , work completed 25/06/2018
Very effective
Customer Service
Quality
Value
Perfect, and very effective work. Very pleased with Carl. Thank you.
Giancarlo, Kent Posted on 25/06/2018 , work completed 25/06/2018
Very professional & informative
Customer Service
Quality
Value
Very friendly, professional & informative. Kept me updated on what was happening, tidied up nicely. Job completed in good time.
Martin, Kent Posted on 21/06/2018 , work completed 21/06/2018
Professional job - highly recommended.
Customer Service
Quality
Value
Highly recommended, professional installation by a quality engineer. Will use again if the need arises.
Selwyn, Kent Posted on 20/06/2018 , work completed 20/06/2018
My review
Customer Service
Quality
Value
Great workmanship as always from Brightside.
Patricia, Kent Posted on 14/06/2018 , work completed 14/06/2018
Not good
Customer Service
Quality
Value
With out heating and hot water for 8 days,7days to order all parts (water loop/gas valve)from main dealer Vaillant, All this after previous work completed and passed with subsequent gas leak. Low standard of customer service and quality of work
brianh291056 Posted on 12/05/2018 , work completed 12/05/2018
The trader replied (on 17/05/2018)
Dear sir, Very sorry you are unhappy with the work we carried out and the time it took to get all the parts required for your boiler. Would you be so kind to give me a call, Gary Kelly, 07813 175596 Manager of Brightside Heating.
Fine craftsman
Customer Service
Quality
Value
Tony arrived promptly and serviced the boiler very efficiently.
William, Kent Posted on 10/05/2018 , work completed 10/05/2018
Very satisfied customer.
Customer Service
Quality
Value
An engineer called yesterday, I believe he was called Paul, on an emergency call through my insurance company. My heating was playing up after work being carried out about three weeks ago. The engineer solved and corrected the problem and was very professional. He explained everything to me and was happy to go through the controls with me and alter them for me. I was very impressed with his patience and tolerance with a person who was at the end of her tether with the problems with my heating! Well done Bright side.
Jill Owens Posted on 09/01/2018 , work completed 09/01/2018
Excellent throughout
Customer Service
Quality
Value
Recommended. Couldn’t have wished for a better service. Great telephone response. Arrived as arranged, rang ahead to confirm visit. Paul immediately identified the problem, fixed promptly - very thorough and the tidiest worker I’ve seen in ages.
Lear Posted on 20/12/2017 , work completed 20/12/2017
First class service
Customer Service
Quality
Value
Tony attended to service boiler, diagnosed gas supply and leak, prompt action to have faults corrected.
Sue, Kent Posted on 16/11/2017 , work completed 16/11/2017
Efficient, friendly service
Customer Service
Quality
Value
Just had my first annual check up and service for my Joules Non- Vented Cylinder. Paul was polite and quietly efficient, answered all my questions about this heating system and even gave some sound advice for my boiler settings (not part of the contract). I, like others feel confident in this company's abilities and am seriously thinking of switching my Ariston Boiler servicing away from the current provider.
Colin Day Posted on 26/10/2017 , work completed 26/10/2017
Fantastic!
Customer Service
Quality
Value
Excellent service received, in particular the telephone team and the 2 engineers that called round to fix my heating pump. My emergency call was handled quickly and professionally and the engineers were really professional too. They were a credit to the Company. Clean, tidy, knowledgeable, helpful and fixed the issue in good time.
AlanAC Posted on 12/10/2017 , work completed 12/10/2017
Fast, friendly and professional
Customer Service