Britelite Windows Ltd

Phil arrived on time and worked efficiently. I'm very pleased with the results and I wouldn’t hesitate to use him again. Very neat, clean job.

Britelite replaced 5 windows plus a door in our terraced Georgian house. Some delays but overall carried out work to a good standard and efficiently. Very satisfied with the product and installation. Competitive price.

Engineer was very efficient, polite and made a good job. The patio doors are well made, fit well and were good value for money. I would use them again

This was our 3rd time using Britelite for our doors and windows. We were even lucky enough to have worked with designer Tim on each occasion. Can’t recommend Mr Sansom enough.

The Installation of windows and doors was completed in stages with nothing left out of place for longer than half a day. All windows and doors were replaced over the estimated timescale, on completion of the installation I was shown around each installation in turn and checked quality and finish. All work was good and any questions answered or any problem rectified on the spot. great work, great finish and good price.

The installation of 8 windows (including two large bay windows) and French Doors was in a Brighton rental property. It was completed on time perfectly, and the completed job looks great

Britelite were thoroughly professional throughout. The sales team were knowledgeable, helpful, and responded quickly to any questions. The installers were great, working very efficiently, cleanly and meticulously with a smile. I'm delighted with my conservatory!.

The whole process from start to finish was smooth. Excellent installation team, Mark, Jai and spence were efficient, friendly knowledgeable and very skilled in all aspects of work. They were a joy to have in our house and would gladly recommend to friends and family.

The product is first class. The fitters were considerate and courteous. We were kept informed throughout the process. The works were kept clean and tidy and all waste was taken away for recycling. A first class service from the whole company. "

Good experience from start to finish. Ray was a helpful and honest sales rep. The surveyor was quick and respectful. Jim & Jack who installed the windows were professional and friendly. There was a change in the install time line but i was kept informed the whole time.

Very good service. Fixed price for everything unlike competitors who don’t. Nice company to deal with. Would use again.

Professional work. High quality workmanship and product. Very pleased about the overall quality of the work. Thank you.

Britelite organised everything. The original meet was informative and answered all questions. The Scaffold team, roof installers, electrician and plasterers were all very professional and had worked together before. The transition was seamless. The ultraframe Livin insulated roof has transformed our conservatory into a new room.

I would like to thank the two nice guys that fitted my windows. They have done a brilliant job. The windows look fantastic. Thank you.

Swift and efficient design & survey. Excellent. To be recommended. The work was performed as scheduled.

Excellent workmanship by Kristian and James, who went above and beyond, working in very difficult conditions. They are amazing. Also Dawn who was always there for us, organising everything so efficiently, nothing was too much trouble. We would recommend Britelite to anyone. Five star service.

Britelite viewed, surveyed and replaced two flat roofs for me with faultless execution and efficiency.

I will forever recommend britelite! They were fantastic from start to finish. Superb staff and installers, brilliant work and they really do go above and beyond! I am so happy with my doors! Thank you so much!!!

Yeah really good, I think they could have got caulk around the air vent but it's no Biggie. Thumbs up

Mostly replacement doors plus a couple of windows. Fitter was good and made a tidy job. Not entirely convinced about security of outward opening doors as hinges screws on the outside (under a cover), not too important for me but would not like this if was the only outside door. Some issues on installation (mostly surveyor sizes) but these got resolved promptly.

The job was managed efficiently from start to finish. I was kept informed at all stages. All the workers ensured the minimum disruption. I am very pleased with the work done and wouldn't hesitate to recommend Britelite.

Britelite Windows responded well to my initial query and proposed an agreeable solution at an acceptable price. The subsequent survey was thorough and useful. The work was delayed by a planing application which was handled by Britelite. The construction was undertaken efficiently, tidily and well. I had anticipated snagging problems but none arose at the time or subsequently. The tradesmen were polite and kept us well informed and involved throughout. There were no overruns and the work was completed according to schedule and budget.

We have used Britelite before at our home for the installation of bifold doors. This time we had our windows replaced and as ever we couldn't fault anything in the process. The surveyor was really helpful and knowledgeable and gave some good guidance on a few options we needed to decide on. The installation was also exactly as we had expected. They turned up on time each day and took great pride in their work. We are really really happy that we chose Britelite again, everything is always done so professionally and you can just leave them to get on with it and next thing they present you with the finished article which for us has been exactly what we wanted. We are already considering using them again for a conservatory next year.

I Found the whole installation experience very professionally undertaken and to my complete satisfaction.

Team did a great job, changing timelines on request and when issues arose. Friendly staff - would definitely recommend!

Very efficient, prompt & courteous service from everyone we had contact with.I am very pleased with the appearance of my refurbished balcony floor & would have no hesitation I recommending this company

We had a new conservatory. Britelite staff were professional and courteous from beginning to end. There was a problem with the planning but we were kept fully informed and the issue resolved. They kept in touch with us and were friendly and left the site clean and tidy. We would have no hesitation in recommending them.

Work was carried out on the agreed date, fitters were very professional and cleared up when work was finished.

From our first contact with Britelite, until completion we received good service, regular updates and the work was completed to a high standard. I am delighted with the new improved kerb appeal for our house. It was completed to the specified budget and exactly on schedule.

James, John and Liam were friendly and professional. Site was kept tidy and James kept me updated. Job looks good.

Arrived on time and finished to schedule. Friendly customer service and windows fitted to a good quality.

A great allround service. The estimate was completed on time, and the work schedule agreed. The work was finished to the agreed timing, and a very clean site was maintained. The scafolders also woked to the agreed schedule. All materials arrived at the start, so that no time was lost. An excellent job from start to finish.

I’m not sure which part of the work I am reviewing, as we’ve had a lot done by them, so I will leave a review for the windows & doors. Overall the work was really good, no problems with the installation of the back door & kitchen window. The man was really good. With regard to the other windows & front door, the work was good, appeared a tad rushed. We had to call them back a couple of times, and they sent someone out. The last man who came to look at the front door etc was very good, he knew his stuff. We will use Britelite again as the end result is very very good. Our home looks lovely.

We had two new windows fitted. The cost of the work was competitive and was completed quickly. Throughout the process, from first contact with your representative through to the survey stage and the final fitting of the product, we were very impressed with Britelite's competence. In particular, the fitting of the windows was undertaken in an efficient and tidy manner, so we are very happy with the resulting improvements to our property. We would, therefore, highly recommend Britelite Windows.

Completely happy with everything from start to finish, professional workmen, would definitely use again. Would recommend without hesitation.

The whole process from site visit to discuss our requirements and price, to installation of several windows and door was very straightforward. The operative kept to the appointment and carried out the work quickly and to a high standard. We were pleased with the quality of the product and the price. We would recommend this firm.

I had my double glazed windows replaced to triple glazing, the order was done by Cliff, a sales professional in Britelite. The installation was done to a high standard, scratched windows (during manufacturing) were all replaced. Well done!

The Installation was effected in an efficient and professional manner by the two installers with the minimum fuss and disruption. The whole project from start to finish was undertaken and completed in an exemplary manner by all the parties involved, both administratively and hands on. Thank you.

The installation surveys and pre- installation work was a very smooth process. Supplier advised timelines and kept to appointments. The installation team were good and kept things as clean as possible. There was a slight delay in finishing but the central office advised us of this as soon as it became apparent (was only a matter of days except for electrician due to other commitments) Product installation has been well done and snagging fault was rectified within days of being advised. Very satisfied with the quality of the product.

Very happy with overall process. The Installation team were very polite and left the place clean and tidy.

The installation process has been excellent. I am impressed by the quality and the speed of the actual installation.

Stress free & everything explained in advance. All unforeseen problems dealt with promptly. The lads left the place clean, tidy & were polite. The replacement roof and roof window has been tested numerous times with some torrential rain and it's all working as it should . I was hesitant at first because I had cheaper quotes . But you pay cheap you pay twice . I'm glad I went with brightlite now.

We ordered a replacement window for the room above our rather large conservatory. Ordering, date of fitting and all relevant paper work was organised very professionally and competently by Brightlite windows. We did realise it was a challenge as access was difficult and the window had to be fitted from the outside. A very helpful and pleasant fitter turned up initially on his own and spent a couple of hours attempting to get the window up the stairs. Despite his well humoured efforts this turned out to be impossible. Once this was realised, a few days later, two highly competent and very experienced fitters arrived with our new window (in pieces as it was too heavy to lift when glazed). They were faced with the challenge of lifting this window up to the bedroom over the conservatory roof, no mean feat but achieved with notable patience, good humour and admirable professionalism. I highly recommend Brightlite; I have several of their excellent windows and each stage from ordering to fitting has been the very best possible; 5* service at every point.

Absolutely delighted with the outcome. Every stage was well organised and the contract ran like clockwork. I'm a retired Chartered Surveyor and I have been impressed with Britelite from beginning to end. The ultraframe conservatory roof system is well thought out and everything fits. The components arrived in 58 wrapped and numbered packages. Well done Britelite.

I am very happy with the quality of the windows. The design process was very easy at a competitive price. There were some hiccups at installation but after I raised my concerns they started to seek my approval. Happy with my choice.

We have used Britelite consistently since the 1980's. The products are excellent quality, and if we have needed any maintenance, they are responsive and we have always been able to call them back to remedy without any fuss or trouble. We recently had our shed roof replaced, and once the order was placed we were kept informed continually of how the order and was progressing. Once the roof parts were ready an installation date was promptly agreed. The roof fitters turned up on time, they were polite, kept us informed of how they replacement was progressing and invited us to regularly check how they were doing during the day. If we had any concerns/questions they were answered/ dealt with immediately. Once the job was completed they cleaned up and left everything tidy and the price agreed was the price paid. Shortly afterwards we received our guarantees in case anything needs attention in the future.

Fitters were very helpful and efficient.

We had our flat roof on the extension removed and replaced along with the old guttering. We were originally told it would take three days (weather permitting) to complete but all works were completed by 11am on the 3rd day. The whole thing also came in on budget. The team were courteous, clean and tidy in their work and I was kept informed of progress and consulted about finish preferences. There were no problems or issues at all throughout the entire process. Alli n all very satisfied with the whole experience.

I was apprehensive about using a company I had not used before and did not know anyone who had. I had endless questions and took some time to make a final decision! In my opinion replacing an existing conservatory roof is a very specialist project and I could not afford to choose the wrong company. I am now pleased to say I am delighted with my replacement Livin roof. Every aspect of the project was first class. From Sales, Survey, Roof removal to the final electrics. Each team at every stage were prompt, hardworking, professional and completed their work on schedule – totally, cleaning up the whole area after their work. I do not have a single negative comment. The work defiantly exceeded my expectations. Thank you

The chap who fitted my new door was fabulous. On time, friendly, hardworking & constantly kept me updated on progress of the fitting. I love my new door. Thank you!

I recently purchased my house, which came with a conservatory that was built only a few years before by Britelite. The conservatory had a 10 year 'guarantee' from them. We had a lot of heavy rain in the first half of 2023. Despite the gutters being clean and clear, the conservatory sprung a huge leak where it is connected to the house, and has caused a mass of water damage to the wall. Its now growing a lot of mildew / mold. Upon contacting Britelite about this, I was told that that this guarantee wasn't valid as I hadn't requested a transfer of the guarantee from the previous owner of the house to myself within 3 months of purchasing the house. This is not mentioned AT ALL on the guarantee. The only caveat mentioned on the certificate is that it is transferable subject to a satisfactory chargeable inspection. It seems like they will use any excuse to get out of putting right their faulty workmanship. Be aware. I'm now taking legal advice. I've requested to make a formal complaint to them but they wont respond.

Would not recommend this company at all. I ordered new windows for my whole house back in July 22, it wasn't until April 23 that they finished fitting them. I was originally told me it would take a week to have all the windows fitted, however they sent one fitter to do the work. It is impossible for one man alone to fit multiples bay windows, he couldn't even get the bay out of his van without us helping him! I raised this multiple times but wasn't given an explanation. Secondly the quality of the work was diabolical. Nearly all windows weren’t level, handles were round the wrong way, windows were arriving damaged from the factory, the angle of the bay was wrong so had to be re-made and the list goes on. At one point the fitter was grinding bricks at 6.38pm because the bay had been made to the wrong size. They cost me upwards of £1000’s as the other work on my house fell behind whilst I was waiting for them to complete the job. I felt like it was a full time job trying to work with them to get all the issues solved. They pressurised me non-stop to sign the finance agreement so funds would be released to them despite the job not even being completed yet. I raised an official complaint before signing any paperwork and they offered me a measly £200 goodwill compensation and threatened me with legal action if I did not sign.

Problems arose during the installation of windows and doors and is still ongoing 17 months on. Dan tried to fill in a ventilation grill under one door, and argued and shouted at me when I said that this was against Building Regulations. Later I found that he had filled in a ventilation brick under another door. Huge cracks appeared under the upper bay windows. One of the windows leaked, but this wasn't fixed until 6 months later. RISA, who do inspections for FENSA did an independent inspection, and they said the installation was below normal industry standards. They said the cracks were due to incorrect support during installation. The architraves and trims were of different sizes, tiles were broken, and pointed out other damage. 20 of the glass units were installed incorrectly with the low e coating on the wrong side. Plastering was inadequate. I pointed out that they had put a glass unit with toughened glass in wrong place. Several visits were required to do the remedial work. I reported I had tripped over the new kitchen door threshold. I arranged for a reinspection which again stated that the work was below industry standards. The plaster work was still inadequate, one glass unit was still wrong way round, door seal inadequate, caulking has shrunk between plaster and UPVC, steps need to be constructed to prevent trip hazard, soffit above upper bay needs mending. Latest Britelite letter omits mention of the steps. I am very distressed by the poor workmanship.

Faultless from start to finish. Representative, office staff and installers were brilliant. Was installed in such a professional manner and I was so impressed with how quick the fitters worked.

My requirement was for the supply and fitting of a hardwood sill inside my lounge patio door, length approx. 3,000cm by 205cm. The work was carried out on the appointed day without any undue disruption or mess. The result is brilliant. The wood has now been treated as advised by Mark, the installer, and it looks absolutely superb. My wife and I could not be more pleased with Britelite's attention to my request. Our lounge has been transformed!

We had a front door and surround installed a week ago. The quality of the product and fitting is exceptional. It has Transformed the front of the house but still keeping with the style and age of the property. The staff have been professional and helpful throughout the whole process. The fitter was so accommodating and considerate and respectful of our home. Highly recommend britelite

I have to say that Britelite are an ethical and efficient company who instal a very good product and whose staff are very thorough and efficient. Although there was a small issue that needed to be dealt with at the end of the project, they made sure to keep returning until it was resolved. So I would certainly say that I would recommend them to others.

We are very happy with our small conservatory. The Brtelite team did a very good job, all within the timescales and costs they promised. Right from the start the service was very personal and they helped us to decide on the conservatory to install. I would definitely recommend Britelite to others.

I recently had a new composite door supplied and installed by Britelite Windows. I have to say that from start to finish, the service provided was excellent. I was kept up to date at all stages of my order via email which was my preference rather than taking calls. The end result is a very happy customer, both in terms of the service received and the quality of our new door. 10/10 to Britelite Windows! Keep up the excellent work!!

Britelite recently installed two sets of French doors for me and a couple of windows. The service was exceptional and the installation team were very good from start to finish. I would not hesitate to use Britelite for any future work that I need in my property.

Where to begin! Sale/design Team (Ravi was amazing)Explained about the product friendly helpful a real credit to your team. Just wish the others could read a Page out of his book! From day 1of installation its been a nightmare!! Arrival time set for 8am/9am -Rung head office they said the Fitter - Dan Is on route he will be 1hr - Turns up at 11.40am Not a great start! Fitted the Front door 1st, Felt this very rushed with no care banging and pushing it in hence why we had to get the 1st door replaced! Wasn't sitting level in the frame couldn't open. Arrived at 11.30am left at 14:00PM 1st day, was bit shocked! Continued to be late going forward even when promised, he would start at 9am. Rungs the office numerous times, send emails as not happy with the work, We had to get a New Front Door as Dan used a crowbar to raise the door upward to try to get it Level/Open, by doing this he marked all the door frame! (New door arrived 2mths later fitted by another fitter. Dan fitted all window but found a lot issue after he had left, we had to add them to snagging. he left nails sticking out the the wooden surrounding just glad our 1 year at the time couldn't reach!! While fitting the windows he knock off some exterior tiles & didn't tell us & tried to hide the broken bit in he bush, Still ongoing to get these replaced its been over 3mths!! Very disappointed! Customer service has been shocking they keep resending the same email, Stressful experience! I will not be recommending this company.

We used Britelite to replace our leaking felt roof, with fibreglass. The sales team were not pushy, were experience and helpful. The work was commissioned, despite Covid, and the on site team were right on schedule with timings, work undertaken each day and were great at cleaning up afterwards. There was no mess and little interruption. And they drink tea, a good sign. I'd use them again.

Britelite replaced our conservatory roof and from initial enquiry to final product provided an excellent service. Their staff were personable and professional and we now have a lovely more useable space.

Excellent service from start to finish. Installation was painless very knowledgeable team. COVID leaflet given and they followed all of the guidelines. Very happy. Would recommend and use again.

27/11 Survey and quote 2/12 Contract Signed – Installation by end of Jan promised 19/1 Informed promised Jan installation date will be missed – 25th Feb is the earliest (£50 deduction off total cost to compensate) 17/2 I call installs office to check install is going ahead – confirmed 24/2 Call Installs office to double-check – confirmed 25/2 - Installer arrives with front door and side panel but no windows. 1 hour later after measuring the parts, the door is 60mm too tall etc – the install is called off. I’m called by the install manager who apologises and says the right parts will be ordered. I ask for compensation and talk about cancelling the entire purchase. He “politely” reminds me the contract can’t be broken and I’ll need to speak to a manager. I'm livid. A GM calls and apologises, he admits they "failed spectacularly" gives a guarantee that the job will be finished within 2 weeks, we negotiate a discount if this isn’t fulfilled, he asks a superior and offers a further £150 deduction if 2 weeks missed. Calmer now. 5/3 Installation is done with 10 snags ranging from wobbly side light fitting to 1 crack, 5 scratches and bits falling off. The fitter drops cigarettes on our property and is unfriendly. Really disappointed. 19/3 Fitter came to fix snags, 2 still remaining and 1 new one created. 13/4 Fitter came to fix snags, wrong letterbox ordered to replace damaged ones. Down to one snag now… 6 months since the job was surveyed and it's nearly over.

Avoid this company. We have had nothing but problems from start to finish. We had Windows installed several years ago. The installation was a nightmare from start to finish broken windows, large holes covered up damage to our property. It continues to be cause problems. The bay has leaked twice. It transpired they had attached a pelmet above the window which was not fit for purpose. On removing they pulled off my render. They put a temporary fix which they filled with cement and all over my window frame. They then sent a plasterer who stated it could not be repaired and it all required removing. This company have refused to carry out the repairs and informed me that I could just paint over it, as it would need painting in a few years anyway!!!! Absolutely, appalled by this response. What about the missing render? What about the uneven finish all over the frame? What about what their contractor informed them? What about the filler all over the render where the pelmet was attached incorrectly? Just to be clear it is not redecoration that is required. I will now need to have another contractor to repair this poor workmanship. I will now need to have my property repainted because they damaged my render and refusing to fix. Buyers your guarantee is worthless. They are misleading in response to my reviews. The window has not been repaired. I did not refuse to allow remedial works to be carried out. They refused to do it!

We chose Britelite to replace our windows and conservatory doors as we found the salesman to be helpful, responsive and not pushy. Unfortunately, the rest of the experience didn’t match up. The fitters did not arrive on the date booked and I had to chase to find out when they would be coming. To name just a few of the issues we had, some of the windows had the wrong colour handles from what we had ordered, one of the bathroom window panes had the wrong pattern, another window pane was too small and 3 of the panes cracked either on arrival or while being fitted. The fitters were in a rush to get the work done and were not very careful resulting in the cracked glass and some other damage to our walls. Their attention to health and safety was appalling, highlighted by the fact they incorrectly propped up our conservatory roof with a support that was too high so they had to use this at an angle which we later found out is very dangerous. When we later complained about this to the Installation Manager, his response was “Well nothing happened”! It took 2 separate follow up visits for Britelite to eventually put the issues right. If you are considering Britelite for any work, I would strongly recommend looking elsewhere!

The surveyor turned out to be incompetent as during installation we discovered that what he had designed was too small and also exactly symmetrical as this, he later insisted, was the rule. So the fit was awful and looked unsafe where the roof attached to the walls. With work stopped our rising stress levels were not helped by the lack of communication from Britelite. The statement on their web site about a senior manager visiting within 48 hrs if you are unhappy with the installation is pure fiction. On persevering I got hold of the operations director who agreed to send down his chief surveyor. This surveyor agreed it had been designed wrongly and confirmed there were no rules about symmetry. So on his recommendation Britelite did agree to start all over again. This of course meant a significant delay so the whole project took almost 12 months from contract to completion (compounded by Covid restrictions). There were other hiccups along the way. Worst was the roof glass which on both occasions was cut wrongly which resulted in us being left for long periods with a roof that wasn’t watertight. No room here for additional comments but I would just criticise Britelite for implying that the interest free finance scheme gives you a hold on them if you are not happy. This is false as it is the bank that you are in debt to, not Britelite. This job will have cost Britelite dearly so I hope they have learned from the experience and retrained or replaced the incompetent surveyor.

Unreliable think carefully before using this company we certainly won't be again! First order we placed with them was for French patio doors to go in place of window. Waited a long time after placing order and then came the day of installation. Great we though until a phone call at 0845 to tell us they could not do our work today due to a previous job overrunning. We were provided a second date a few weeks later and again looked forward to the installation date only to receive a call again on the morning to say one of the fitters was now sick so would not be installed that day! Spoke with the sales person who advised he had never heard of 2 cancellations in the last 3 years he has worked for the company very rare to get 1 cancellation and never heard of 2. Finally on the 3rd booked visit again a few weeks later the job was complete by 2 very polite fitters who worked well although the plastering skills to make good were less than a DIYer could achieve in most cases. They actually plastered over the wall paper adjacent easy fix for me so sorted myself. 2nd order again we were provided a install date. Again we have waited in taking another day off work and yes you guessed it again we get a call to cancel shortly after 8am on the day this time because their manufactures had not delivered a part they thought they had? We were told by the salesman they manufacture all there own products?? Very poor and unreliable certainly don't plan to be using again for the remaining windows

We were very pleased with the whole service from start to finish. We would like to say a very big thank you to Chris and Scott for an excellent installation - very clean, polite and professional. I have already recommended Britelite to family and friends. We love our new windows and front door.

Having dealt with a number of window companies, from start to finish, Britelite has been by far the most professional. No hard sell, competitive pricing, clear communication, friendly and polite staff. The installation was efficient and tidy. A sight issue with one of our sandblasted panes of glass was sorted out quickly and a replacement part ordered and fitted as soon as it was available. Britelite offer interest free financing, making the windows more affordable. We have been complimented a number of times, by neighbours and passers-by, on our smart sash windows.

Britelite took on the job of replacing windows in an old conservatory. The whole team were great, but we were most pleased with the fitters who coped with the slight settling of the old and made it look good as new. Thank you

Sam and Jake were early on the day of installation of my flat roof. They were polite and explained what they were doing, also highlighted that cladding was not in great shape. They left site clean and tidy. Other staff also efficient and friendly.

We are really pleased with our installation comprised of 11 Windows & 3 Doors. They were well made, well fitted, no mess. We had a great installation team on site and would definitely recommend Britelite to friends and family. Thank you.

Again another excellent installation from Britelite. This is the third time we have used Britelite and are extremely happy with the price, product and staff we dealt with. Thank you!

Work done to exact specifications and budget. Really pleased with the work and would recommend Britelite.

I was lucky enough to get a team of workers from Britelite Maidstone to put a new roof and Lantern on my extension. They were so professional, efficient and clean in every aspect of the work. They worked cheerfully and politely in less than friendly weather and kept us informed at every stage. I have no hesitation in recommending them.

Excellent service from the salesman to the installation. No hard sell, salesman was professional and took his time to show and explain the products (windows). The installer worked all day non-stop and did a great job. Already received compliments from my neighbours. At the time of this review, my neighbours have ordered two windows from Britelite as they are very competitive on price compared to other, more well-known companies.

Fitters arrived early. checked on where they would be working. Worked straight through without stopping until installation complete

Replaced all my windows and doors. Lovely people, high quality work and minimum disruption. I would recommend to anyone.

I had windows and door fitted. All finished to high standard. I would not hesitate to recommend them.

The whole process (front and patio door) was smooth and painless. I would like to thank the installation man (I didn't get his name) - he was quick, tidy, polite and professional. I was very impressed. Thank you!

The fitter, Nigel, was a pleasure to have installed our stable door. He was a very thorough worker with goo attention to detail. Nigel was tidy and efficient throughout. Britelite's customer service is second to none. Diane W. Lordswood. Kent.

Initially delayed by a day and then one fitter came and was only able to do two small windows and then had to leave!! Next day two fitters came and they worked solidly for 12 hours to get the job done on time. Can't praise them enough and recommend additional payment for their hard work and dedication. Overall a good experience from initial sale to surveyor to fitters. Manager went out of his way to replace cracked window.

This is the fifth time we've used Britelite now and they have been excellent throughout. Sales rep, surveyor, base install team and the top install team plus the admin staff. All first class. Clean, tidy, very efficient, punctual and friendly. Very professional. Would have no reservation in recommending them and would not hesitate to use them again.

Outstanding base installation team! Jason and Steve worked at a phenomenal rate and completed a quality job! Everyone since has commented on the great brickwork. Great installation team - worked hard and left an immaculate finish. They supplied useful comments and advice throughout the build and went the extra mile to ensure that the finished job was exactly what we wanted. Great job!! We found every member of the team we dealt with from the original sales person to the office customer support to the electrical team to be very polite, friendly and professional :)

Had Britelite windows fit a bi-fold patio door in place of a set of French doors on my Redrow house. They arrive on time fitted the doors without causing any damage, that surprised me as expected some when they remove the old set of French door. The two guy were very professional and completed the job in no time at all, a credit to their company. The bi-fold dooRS have been in for around a year now and working perfectly, as well as looking great. I would have no hesitation in recommending Britelite to anyone, in fact next year I’m getting the back to replace a couple more windows. CM.

Work required was installation of a heat reducing glass roof in our conservatory and a glass side of the conservatory to be replaced with a brick wall along with a cheese wedge piece of glass. We had several companies round to estimate the work and Britelite came out the most confident clear And cheapest.One thing which stood out was their knowledge of council regulations regarding conservatories which another company said different or we could brick up a lot more etc.we contacted the council and they confirmed what Britelite had said.The work was completed very quickly doing long days and ensured everything was tidy using a skip to remove previous roof etc.this was good for us as we had have young children.We had a very slight delay with one side pane of glass being damaged in transit but the workmen made sure this was securely boarded up and returned 2 days later to replace and then clean the whole roof.Payment was exactly as per estimate and overall we have been very happy with the work completed and would definitely recommend.

Work required was installation of a heat reducing glass roof in our conservatory and a glass side of the conservatory to be replaced with a brick wall along with a cheese wedge piece of glass. We had several companies round to estimate the work and Britelite came out the most confident clear and cheapest. One thing which stood out was their knowledge of council regulations regarding conservatories which another company said different or we could brick up a lot more etc. We contacted the council and they confirmed what Britelite had said.The work was completed very quickly doing long days and ensured everything was tidy using a skip to remove previous roof etc. This was good for us as we had have young children. We had a very slight delay with one side pane of glass being damaged in transit but the workmen made sure this was securely boarded up and returned 2 days later to replace and then clean the whole roof. Payment was exactly as per estimate and overall we have been very happy with the work completed and would definitely recommend.

After less than satisfactory experiences getting quotes from Everest and Anglian we stumbled on Britelite via an internet search and visited their showroom outside Maidstone. Really liked the LiveIn room concept and the cost came in similar or less than a conservatory with the Nationals. All planning and building regs done for us and the construction team were excellent. Now finished as part of a complete revamp of the kitchen and dining areas and has transformed our home. Very pleased and thoroughly recommend Britelite.

Had a conservatory built. Staff friendly and worked in all weather's and cleaned up their mess. So good we have now had a replacement window and a porch built again excellent build quality and professional tradesmen. Office staff also helpful and kept us informed of schedule. Would recommend.

We are really pleased with our two new windows from Britelite and in fact are very pleased with past work from them (a conservatory). We would definitely use them again and certainly would recommend them. Great workers and as the title of this review says, in both cases an excellent job.

We recently had a new back door fitted and a blown double-glazed window replaced. We received first class service from the initial quote, the surveyor visit to measure up and the actual installation. This was followed up with a visit from Frank Bailey who wanted to check that the work had been done correctly and that we were happy with it. Excellent service all round.

We had a conservatory installed by Britelite. A great team of builders and installers. They were friendly and made sure they kept the site as clean as possible. We had the building work done in January and the weather some days was really bad. This did not stop them from working and they battled through the elements. Very pleased with the work completed and would highly recommend them.

Brilliant service, polite and professional staff. Kept us informed all the way through the process.

Huge mistake answering the door to Britelite representative! We signed an agreement mid September 2017 and are still waiting for porch door/windows to be fitted. We are tired of the bad service, the director never around to speak to, cancelling appointments, leaving us waiting all day with no word why the fitter hasn't turned up to do the work, turning up to fit door/windows when we were on holiday, then when the fitter did turn up on the right day the product was made wrong, not returning phone calls/emails etc…..

The service provided from start to finish was excellent. Especially the two workmen that came and fitted the new front door were brilliant, polite and hard working! Also extremely tidy (if only all trades people had this work ethic).

We have been very pleased with all our dealings with Britelite and were very impressed with the quality of the work carried out be their fitters who were very polite and conscientious and cleaned up thoroughly after they left. After sales dealings have been as good as pre-sales.

Everything was easy to do, from the initial enquiry through to the fitting of the five double glazed windows. The salesman, the surveyor and the fitters were all knowledgeable and friendly. Everything was covered with dust sheets and the fitters hoovered throughout. You wouldn't have known we'd had work done