I called Billy due to my boiler not working. Arrived at the time specified & checked the boiler & talked through my options. He didn't even charge a call out fee despite spending 45 mins at my home. As the boiler was so old we opted for a new boiler. A week later Billy arrived on time & fitted my new boiler. He was efficient, friendly & very tidy. It's so refreshing to find a trader that picks up the phone, arrives on time & does a good job for a good price! Thank You.