I spoke to Charlie in January after he came to check a leak (which he did for free, to his credit) about getting some gutters fixed. He promised to send me a quote and book in the work. It took months of sporadic calling for him to book it in, but eventually we agreed on a date in July. He gave me a rough quote (£50-100) over the phone but didn't set a time. About 10 days prior to the work date it turned out I would have to go out for part of the day, so I called and texted Charlie 6 or 7 times asking if he could let me know his rough arrival time so I could ensure one of us would be in. No response at all. I then sent an email and a voice message the day before the work was due to reconfirm that someone would be there all day and we were expecting him. Still no reply. On the day, surprise surprise, he didn't bother to show up. I am really unimpressed by this rude and arrogant behaviour, I know it's a small job but I have other work planned in the house that I would have given him if he had actually made the effort. You would think that if he no longer wanted to come, a quick phone call to tell me so would be basic courtesy. I'm now back to square one looking for a workman, and not happy at all.