CareCo

Clark and Justin B delivered an excellent service, delivered, installed and demonstrated the 2 new Harmony beds. They were prompt, polite and extremely professional. Cleared away all packaging and took the time to check for any issues. A credit to CareCo.

My wife bought a lightweight carbon fibre powered wheelchair about a year ago. In the last month it developed a fault where it would unpredictability cut out and stop dead. This was worrying and potentially dangerous. When we contacted CareCo to report this, it turns out that other people with the same wheel chair were having the same issues as us. To resolve the situation, CareCo offered to replace the chair free or we could wait until the manufacturer sorted out the problem. We opted to replace the chair. The replacement chair was delivered yesterday (in the pouring rain!) CareCo kept us updated through the whole process and the delivery guys kept us informed when they were coming. All in all, we were really happy with the way CareCo handled the process. We have bought quite a lot of things from them and have always been happy with the whole experience

CareCo has been the most refreshing company to deal with. From my initial showroom visit to today’s delivery the experience was perfect. The delivery team of Ross and Ahmed couldn’t have been more pleasant and considerate. The added bonus of the delivery being a week earlier than originally quoted was much appreciated. I am in awe. Thank you.

After a shock emergency hospital experience my life changed in an instant, but finding Careco has made my transition as painless as possible. From looking online, to phoning and asking questions 5 minutes before closing... exceptional service, and order placed. Today received my Henley Wingback recliner chair, installed promptly and expertly by Daug & Andy. All contact is helpful and friendly, and the aids make daily life a joy instead of an ordeal.

My new chair was delivered today by Clark & Darren. They were very polite and professional. There was no mess, all packaging was taken away. Clear demonstration was given on how to use the chair in a safe manner.

We called into the Blaydon careco store and had a vast range of recliner chairs to choose from. The store assistant helped us choose the one which best suited our needs. We were kept up to date throughout on the date and time of delivery. The chair was delivered on time this morning and installed by Kieran. We were very impressed with the highly professional service from beginning to end. We highly recommend careco to anyone looking for a recliner chair

This company firstly went against the law with me returning a faultly item and only corrected it when i posted on trust pilot. They then immediately offered bribes repeatedly to get me to improve and remove my review on trust pilot. They used many other tactics to pressurise me. There customer support email address is also wrong on all paperwork and online it was only on phoning that that i found this out in time for my 28 days to not have expired. Etc i have attached first my emails requesting refund and their replies. Then, in backwards order, my emails with the managing director.

I was very pleasantly surprised that my chair arrived so quickly and considering it was the Christmas period. From ordering the chair to delivery was a very efficient process. I was kept informed every step of the way. The delivery team told me they were on the way, set it up and demonstrated it clearly. Gerda in the showroom, Chelsea at customer service and the delivery team Mick and Isol all deserve a mention. Overall a pleasant experience

Thank you to the Delivery Guys Shaun and James for the speedy Delivery and Quick assembly with Detailed easy to understand instructions. Shaun and James were Friendly and proffessional they spoke slowy which was great for my APD and Deafness it helped a lot, I would highly recommend Care Co very Happy if I could Give 20 out of Ten I would

Thomas and Justin were brilliant! They were prompt, efficient and polite and knew their stuff. They were a friendly pair and took care to make sure I understood everything and was happy with everything before they left.

I ordered a rise and recline chair for my father in law. Order was fulfilled over the telephone and chair was delivered and installed within a week. Received by email and text expected delivery time and an update when the driver was on his way. Kevin, arrived at the expected time, installed the chair and advised how to use the controls, he was very friendly and helpful.

The company were very professional from beginning to end for my recliner chair. I have stage 4 cancer and need to recline for my feet swelling. The staff at Croydon branch Andrea and Jordan were very helpful with the sales. Your delivery men Darren & Kevin were excellent, we were informed of the time they were coming, the registration number, they went above and beyond to put me at ease and even had a laugh with them. Very professional showed me how to work it all, & ensembled it together, leaving my house clean and tidy and could not do enough for me to explain it all. Would definitely recommend the company to everyone and use your services again.

We were advised that our chair was ready to be delivered and we were offered a choice of days and times. An agreed a delivery day and a.m. time. The lady said we would get a call when the drivers were 30 minutes away. That's exactly what happened, and Dave & Andy were the delivery men. They were on time, very cheery and knowledgeable. They brought in the chair, assembled it and took time to explain all functions to my father. They inspected the chair on completion and invited us to do the same. They asked if there were any questions, collected all rubbish, and left. We were, and are very impressed with both CareCo and their products, as well as all staff. Thanks to everyone who was involved with our purchase. 👍

The delivery was flawless and big thanks to Kevin & Darren for making it seamless thanks very much from ordering to delivery the company has been great and so helpful

My old chair was removed neatly and my new chair put in its place. Kevin and Darren were polite and gave me time to try out my new chair. Very impressed.

Despite an initial issue on day of delivery I was very happy with the service provided by Kevin & Darren. Chair was installed in no time at all. Service received in the croydon branch was also good - wasn't put under any pressure to buy but once I made my Decision the young lady was very obliging.

Due to ongoing medical issues we invested in a CareCo Vorex 8. We visited our local store based in Blackwater, already having a type in mind (we’d already test driven several different brands available). The sales representative was very helpful, answering all our questions, showing us the insurance and warranty options, as well as the accessories available, but was not pushy about getting us to buy them, which made for a pressure free visit. We were able to try out several different mobility scooters available at the width size we needed - both inside the store and in the car park outside, and we were not rushed. The only thing I can say is it’s worth bringing a tape measure, as the sizes stated on the information ticket on each scooter doesn’t always match up to reality. The scooter we bought was marked as being wider than our doorway, but the tape measure said it would fit through with space to spare. We chose the more expensive option for delivery as we would not then have to unbox and put it together ourselves, and if the size turned out to be too wide for the doorways, they could take it back with them straight away instead of having to re-box and arrange collection. There is a cooling off period if we find any issues, or if it doesn’t meet our expectations, and delivery is within two weeks (ours came in 6 days).

I am very impressed with this Company. We were kept well informed of the delivery date and time. The delivery men were on time and were very pleasant and professional . Thank you to all at Care Co.

Nice smart rise/recliner dual motor chair easy action remote control. Delivery men were politevsnd explained every thing clearly

It was a pleasure to shop at CareCo. The sales advisor Amanda was knowledgeable and helpful without being pushy. There was good communication from the team arranging delivery and installation which was fulfilled very quickly and without any problems by Dave and Mick. When they transported the chair into the room I was very impressed by how it was packed, perfectly protected by a padded fabric covering instead of acres of plastic and cardboard. Perfect.

We have used this trader on 2 occasions for purchases for my 90 Yr old parents. 1 for a mobility scooter and recent 2 Rise/Recline chairs. We were served on both occasions by Abigail. Abigail was very friendly and approachable, very knowledgeable and helpful. Explained everything in detail, my parents were very happy with their purchases. On delivery/installation yesterday, the 2 men were also very friendly and approachable. Installed both chairs and explained to my parents how to operate them. Would give this company a rating of 10/10 across all services. Would definitely use again.

The 2 delivery guys, Paul and Paddy were very professional and very friendly. They explained how to work the chairs properly. Excellent company from start to finish

Mum is delighted with her purchase! The customer service was excellent. Communication about the delivery was exceptionally good and we received a call before the delivery on the day. The delivery and installation team were brilliant. They were very friendly and were genuinely caring people. They took their time to explain everything we needed to know and gave a really good demo of how the chair works. They were very patient and kind. We are delighted the chair was on offer in the sale as we can tell it is a quality product. It is very comfortable, easy to use and does everything as explained and demo'd on the website. We are very satisfied with everything surrounding the sale, the product, our purchase and the company and would certainly look to Careco again. We have ordered smaller items off Careco in the past and always find them to be good quality and value. We would definitely recommend Careco to others. Thank you!

JASON & STUART, the Delivery /Installation crew, were both polite and efficient. They very quickly assembled my chair, But took the time to fully demonstrate ALL of the functions and answer my questions. They removed all the packaging and positioned exactly were I wanted it placed. They are both a Credit to Your Company, Very Professional. Overall I was Very pleased and happy with the experience.

The showroom staff were very knowledgeable about the chairs and went out of their way to help me, giving me the confidence to know that the choices I made were right for me. The payment, manufacture time and other details were all explained well.We were informed of completion of manufacture and delivery within the time we were told. On delivery day the delivery men texted me at first where I was on the delivery list, then later how many minutes away they were. When the delivery men (Paul and Regan) arrived they were polite and friendly and set up the chair and explained its working features simply and clearly. They were very efficient. Leaving me with an instruction manual and contact numbers in case of any problems. The whole experience with Careco was exceptional from start to finish and I have been left feeling a very grateful customer because of them.