CareCo

My dad with Alzheimer's and ordered a scooter from a catalogue from Careco and he was additionally charged an extra £900 on top of the 3499.99 he paid. On speaking with my dad if the company had any dementia awareness training it would be immediately apparent that he has cognitive issues. Dad does not even need a mobility scooter. Dad ordered a ranger mobility scooter for 3499.99 - the amount taken from his bank account was 4403.98 - i contacted careco and queried this and have a confirmation email from careco advising me that dad was charged VAT which he should not have. they charged him £119.99 for a years extended warranty and £50 for gel inserts in case he "got a puncture. He was also charged for installation... this is a plug in battery. The order has been cancelled but will take 7-14 days for the money to go back into dads account. I would be extremely apprehensive about recommending this company.

Very pleased with service from start to finish. Very helpful and patient staff in the (Leicester) store. Riser recliner chair ordered, 4-6 weeks delivery promised. Actual delivery was 2 weeks. Installed, set up and functions demonstrated quickly and efficiently. Overall very pleased with the service from start to finish.

Shae in the shop was excellent. She listened carefully to what I needed and suggested just the right model of power chair. Shaun and James delivered today. Just been out for a test drive! Will take a little practice, but I'm sure I'll get the hang of it soon

I purchased a recliner from CareCo Lincoln which was delivered and fitted in just two weeks. I found CareCo an excellent company to deal with. From viewing their selection, ordering with Lucy and Debbie, sales assistant and Manager, both ensuring buying my chair a pleasing experience. Delivery was made by Richard whom I found to be polite and professional. I would recommend CareCo to anyone looking to buy a mobility aid.

I have just purchased 2 rise recliner chairs from careco. Fantastic help in the store, helpful advice and at no time felt pressured or rushed. Delivery prompt and completed quickly and carefully. An excellent experience all round. Would highly recommend them without hesitation

Tim and Paul were very friendly and helpful. They put the new chair up very fast and even dismantled the old chair for us and moved it to a place of our choice. Very happy with our service today.

I had excellent service from both Leicester and Coventry branches. I went into the Leicester branch with a specific chair in mind, but they hadn’t got it in the showroom. A quote was given to me for a 4 motor riser recliner chair which had to be actually built for me. I asked if I could take the quote home and think about it and maybe bring my friend in to see the chair. The staff were very helpful and were happy to agree to this request. After consideration I decided that I couldn’t afford the chair quoted by Leicester and wondered if one of your other branches had the chair that I originally wanted. Coventry did, so my friend and I took a trip to see it. The salesman(Lesley) was very friendly and gave me plenty of time to try all the chairs again. He explained about the chairs and all the controls. He didn’t put any pressure on me, he just gave me time to think and decide. The chair that I had seen in your brochure and had gone to see in Coventry had all the things that I required and was £1000.00 cheaper than the quote I was given in Leicester. It was an easy decision really and so easy to sort out. Lesley was very efficient and the sale was signed and sealed in less than 15 minutes. Everything was explained about delivery and aftercare and concerning delivery, that was excellent. The communication was great, Tim and Paul were on time, friendly, knew what they were doing and explained everything about the chair. Excellent service by everyone. Thank you!!

Brandon and Steven were professional they arrived on time and also helped remove a big chair from the room into the garage. They were polite and friendly. Lovely service.

I had a call from care co delivery personnel to say they were going to deliver between 11.30 and 12 noon they were very polite. They delivered my package exactly on time they were very polite and professional in the process of assembling the riser recliner chair there names are RICK & NILE I would recommend them and care co to anyone very pleased.

We received my husbands chair today, great lads ross and bailey very friendly and helpful and polite. They went above there job, well done lads really lovely meeting you 😀

I took delivery of the Riser recliner from the Burlington/Hudson range. Firstly, it’s always a difficult decision when you are in the showroom to choose a fabric from such a small sample piece, but I chose the amble pebble and it’s a perfect neutral. The delivery guys, Paul & Sahib, were very friendly and extremely helpful. They even moved an existing chair out of the way into the garage for me, which was above and beyond. Paul then explained all the controls very clearly. A 5-star service by a great company who have been very helpful throughout the process.

Thank you Brandon and Stevan. Great home installation service and product. The chair is great, very comfortable.

Fantastic service by both delivery guys. Very prompt and efficient. Put chair together, showed me controls and took away all packaging.

Chair delivered right on time and installed with clear instructions in a very friendly and professional manner.

The purchase was easy from beginning to end. The website is clear and easy to follow and customer service very good. Delivery men Clark and James were very helpful and pleasant, and they set the chair up for me.The chair is exactly what I wanted and very comfortable. Would definitely recommend this company.

My Mobility Scooter from CareCo was delivered on time and by two very helpful delivery men, Alex & Ahmed. They explained everything in detail and adjusted the scooter to my needs. I am very pleased with the service. I was kept up to date about my delivery and was contacted on the day, giving me an arrival time. The scooter looks great, and I am looking forward to my first ride once it has been charged up.

The chair arrived earlier than expected. Delivery men were excellent and very helpful. They set up my new chair and went through the directions on how to use it. They showed fantastic manners and were very helpful and pleasant throughout the delivery time. Excellent service, would recommend to anyone 100%. Thank you for a beautiful service

Saw Jason in the showroom. He was very helpful and did not pressure us in any way. Carefully explained everything we wanted to know. Scooter and other items arrived in 2 days. Unfortunately, there was a problem reassembling the scooter rear. Went back to the showroom and Albert checked it out, and advised that, unfortunately, there was a problem and pointed us to the number to contact. We rang and were dealt with politely and efficiently. An engineer brought a pre-assembled replacement scooter and checked the original. He confirmed that, unfortunately, there was a fault and was able to leave the replacement. He went through the assembly process with me, making sure I was happy with it. He took away the faulty scooter along with all the original packaging. Overall, a fantastic service. We are so pleased that we are taking my mother-in-law to get one also this weekend.

When we visited the Care Co Showroom in Exeter, the salesperson, Lesley, was very efficient and very patient with us. Demonstrating all the different recliner chairs. The after-sales delivery was very prompt and professional. The delivery team were very polite, efficient and thorough, assembling and demonstrating all 4 chairs working and explaining the controls in detail.

I visited the showroom in Hawley and was impressed by how quickly the salesman found two chairs that he thought would suit me best - and one was their cheapest chair. There was no pressure to buy, but I was happy to place an order. Delivery was arranged within a fortnight and the fitters worked quickly and efficiently to set up my new chair and to ensure understood how it works. The people I have dealt with have made it a pleasure to buy from them, and I am not surprised to have overheard a customer in the shop say he had come back to buy more equipment after the excellent service he had previously received. I would highly recommend CareCo.

All staff members were very helpful and pleasant, from the showroom staff to the delivery staff. Slight problem with delivery as the sofa would not fit through the door. This issue was resolved quickly and efficiently by Paul & Sahib. Excellent service

They were very good, arrived on time, and took great care bringing the chair into the house. They assembled the chair very quickly, put it in place. In a word, they were excellent.

Ordered a recliner on 16th Oct. I was kept informed along the way about delivery, etc. Two super chaps, Bailey and Ross, delivered my order and gave a clear demonstration of the working mechanics of the chair. Really pleasant and helpful guys, and they even listened to me babble on about some of my artwork! Also impressed that they actually found me; my flat can be tricky to find, but these guys nailed it. Very happy all round with ease of ordering, delivery and installation!

Jason & Stuart delivered my recliner chair today. They were very helpful in assembling the chair & putting it jn just the right place. They explained about the controls & made sure I was completely happy before they left. I would certainly recommend both men & the company to any one thinking to buy.