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Chelmsford Removals Limited

4.9

295 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 08:00–18:00
  • Tuesday 08:00–18:00
  • Wednesday 08:00–18:00
  • Thursday 08:00–18:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Hi, I'm James Tutton. After serving in the British Army, I started Chelmsford Removals in 2007. What began with just an ad and a single van has grown substantially over 17 years. Now, we're a key player in home and commercial moves within the region.

Our company holds accreditation from the British Association of Removers and is a Which? Trusted Trader. We were also honoured with the Essex Business Excellence Award for Best Growing Small Business. Beyond these recognitions, we've earned ISO 9001 certification and are recognised by Trading Standards, reflecting our commitment to quality and service integrity.

Our team is committed to maintaining high standards, supported by strict processes. This dedication is something we don't just say; it's proven by numerous 5-star reviews and our reputation in Essex.

We're here to assist with your move, aiming to make the process as smooth and stress-free as possible with the professionalism and care that have defined us for nearly two decades.

What we do

  • Removals

    • Home removals
    • Storage services

  • More Services

    • relocation
    • office removals
    • packing
    • packing materials

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
295 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Excellent job
Customer Service
Quality
Value
Move was carried out efficiently and tidily. The guys couldn't have been more considerate and helpful.
Graham, Lincolnshire Posted on 08/03/2017 , work completed 08/03/2017
Recommended
Value for money, hassle free.
Customer Service
Quality
Value
Chelmsford Removals made my move pain-free. The team members were very polite and efficient. After deliberating about who to give my business to, I was very pleased with the choice I made.
Matthew, Essex Posted on 07/03/2017 , work completed 07/03/2017
Recommended
Brilliant prompt and very professional
Customer Service
Quality
Value
A very friendly and professional team. Job well done.
Alvin, Norfolk Posted on 06/03/2017 , work completed 06/03/2017
Recommended
Fantastic!!!
Customer Service
Quality
Value
We were so pleased with the service from Chelmsford removals, Dan(2) John and Terry worked so hard all day, taking care with each item. They were just brilliant, very polite and friendly and nothing was too much trouble. They worked so well as a team and made us laugh a lot! Despite not getting the keys until 4pm they still worked on till late, we have no hesitation in recommending this brilliant company! Lucy in the office was also very good in organising the day.
Htween Posted on 03/03/2017 , work completed 03/03/2017
Recommended
Brilliant job
Customer Service
Quality
Value
A brilliant service. Staff polite & efficient. Arrived on time and very hardworking. Nothing damaged. Extra boxes, tape etc. given quickly. Three members of family used and would definitely recommend.
Catherine, Suffolk Posted on 03/03/2017 , work completed 03/03/2017
Recommended
Superb all-round
Customer Service
Quality
Value
Could not be happier with service received from Chelmsford Removals. Everything from the initial enquiry, home survey to the actual move was dealt with professionally and efficiently. Moving team on the day did a brilliant job and were friendly and took great care over our possessions. Thank you CM removals!
Gemma, Essex Posted on 01/03/2017 , work completed 01/03/2017
Recommended
First visit great, removals excellent.
Customer Service
Quality
Value
John the estimator - excellent, told me more than any other company. Day of removal - two very large removal lorries, six men. Very slick operation, good team, inspired confidence. Would recommend.
Brian, Essex Posted on 27/02/2017 , work completed 27/02/2017
Recommended
Not equipped to deal with specialist items
Customer Service
Quality
Value
Chelmsford Removals assured me they could move my gym equipment with everything else. They turned up without the tools to dismantle my treadmill and I had to knock on neighbours doors to borrow a socket set. After moving house they left the power lead to the treadmill broken on the garage floor hidden under other items. When I eventually discovered this and got round to buying a new lead I found that the treadmill no longer works. It was not put back together properly and tested as you would expect. When I visited Chelmsford Removals to tell them all this they were not interested in the slightest telling me that their insurance only covers you for 1 week after the move and they can do nothing about it. I wish I had never used them and had chosen a company that knew what they were doing moving my gym equipment. They also seemed more interested in getting everything moved as quickly as possible rather than taking great care and making sure everything is right.
MrThomas Posted on 13/02/2017 , work completed 13/02/2017
The trader replied (on 13/02/2017)
Dear Mr Thomas We are sorry that you have felt the need to leave this feedback regarding your removal, tainting our otherwise near perfect Which? feedback history. We feel that it is important that you and other prospective movers see our response. After the move was carried out (on the 12th and 13th May 2016), you left feedback on the job sheet to say ‘Excellent team, very polite and courteous. Super speedy and helpful. Thank you to all’. You also ticked to say that you would recommend our services. We therefore feel that this review is misleading; as at the point the move was completed you were very happy with our services. If you had contacted us within the 7 day period following the removal we would have happily dealt with your insurance claim. We understand that the team did not have the correct tools, but all treadmills are different, and if your neighbour had not supplied a socket set for the team to use, they would have overcome this in another way. Unfortunately we are unable to process an insurance claim for this, as it has been 9 months since the removal was carried out, and we cannot insure your goods indefinitely. Our terms and conditions are approved by trading standards, and we also go one step further by highlighting the time limit for notification of claims to the customer on the acceptance form at the point of the quotation (paragraph 58). We will be contacting Which? directly to highlight what we feel is an inaccurate and unfair review.
Perfect service
Customer Service
Quality
Value
From the moment the quote was done to the last box being delivered the whole process was quick and professional. The packing service was very reasonably priced and well worth it. James and Lee were well organised, courteous and respectful of both properties. We can recommend them highly
MaryMM Posted on 11/02/2017 , work completed 11/02/2017
Recommended
Highly recommended.
Customer Service
Quality
Value
Organised removal of home at short notice, packers were efficient, clean and tidy (floor coverings laid). Kept me updated on actions throughout their progress. Introduced themselves and indicated their role on the team. Helped make a difficult time easier!
Which? Trusted Traders Consumer Posted on 10/02/2017 , work completed 10/02/2017
Recommended
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Standard network rate.