Chelmsford Removals Limited

This company is the best we have ever used. From start to finish we were kept well informed, the guys doing the move were very friendly and unbelievably efficient. Thoroughly recommend this company.

Thank you Chelmsford Removals for helping to make my move to Suffolk go smoothly. The team were so helpful and worked hard throughout the day. They were friendly and ready to answer any questions I had about the move.

Highly recommend Chelmsford removals, professional efficient and polite. They turned up on time and respected that hubby was still working so kept quite. Disassembled and reassembled efficiently

Such a good service on what is always a stressful day. “Fragile” pack on the day before, well worth the extra cost, done really efficiently and well. Great team on moving day, friendly, helpful. No stress while we were waiting for the keys, and then took great care to ensure things were where we wanted them. Beds quickly reassembled, washing machine connected. Very happy customers.

We have used Chelmsford Removals twice in the last 3 years, and will never use another firm in future. James has created an exceptional team both in the office and in the field. On both occasions all staff were friendly, reliable and professional. Each individual member we dealt with was polite, engaging, and a credit to the firm. Chelmsford Removals eased the stress and strain of the process, and I would 100% recommend them to anyone. Many congratulations on a job very well done at a fair and reasonable price.

Overall the company performed well during our engagement to move from Essex to Lincolnshire. Despite the restrictions at the time they fully surveyed the property, provided a competitive quote and, upon acceptance, arrived as scheduled to start the packing and loading. However, there was an aspect of the move that was not as we had originally agreed and signed for and this subsequently resulted in a few issues. The plan was to pack and load a large percentage of our belongings on Day 1 and return on Day 2 to collect the final items. On Day 2, three of the original seven crew were to travel to Lincolnshire and unload the most urgently required belongings and return to the house on Day 3 to unload the rest. This final element did not happen. It was quite clear that when we arrived at our new property shortly after the removal vehicles, the team were intent on unloading everything on that Day 2 and leaving. This decision culminated in a 'mad rush' at the end of the day to get the lorries emptied and our belongings into the property at somewhat of a haste so that the crew could go home rather than stay locally. We then found a couple of problems after their departure. A bedside table had been damaged. A small picture had its glass cracked and, more importantly our long case 'grandfather' clock was damaged and set up incorrectly. Unfortunately we were placed under pressure to sign off the move before the team left, which therefore gave us no ability to raise our concerns.

I have used Chelmsford removals twice in the last year and both times they completely exceeded my expectations. House moving is stressful and Chelmsford removals are so flexible and helpful that it really does help the process enormously. the office team are great and the removals team are brilliant - really friendly and can't do enough to help. they are so organised and speedy. I can't recommend this company enough, it's so refreshing to find a company that is proactive, completly solutions based and also good value.

I was recommended this company from a friend due to the exemplary service he received. Unfortunately my removal men were lazy and had no care at all. Due to COVID I was unable to be present in the property and therefore discussed with them the fact I had a new sofa that I wanted them to be careful off and brand new carpets laid at the new property I was happy to protect those carpets but was advised they would cover them adequately luckily halfway through I popped into the property to establish hardly any protection had been placed and a huge portion of carpet in all rooms had been walked over by all 3 operatives. This was raised and after a sarcastic response further protection which should of been laid at first was laid. I noticed that the sofa had been scrapped at the back side luckily hidden once the sofa was placed against the wall. When I raised the issue with the company, because the dirt on my carpet was not visual as the carpet is dark they would not do anything except apologise that I was disappointed they did not apologise about the operatives behaviour at all or offer to cover the cost for me to clean the carpet so that it was clean for my child to play on the floor. If you have new flooring/carpet possessions make sure someone is present to keep an eye on them so they don’t take the same liberties - it may just of been these particular operatives but the customer service beyond once they’ve received your payment is that they aren’t interested

Brilliant service! Greet team of guys! We gave them a tough job and they delivered service with a smile! Would definitely use their services again and can highly recommend. Great customer service from beginning to end!

In December 2018, I put all my furniture and possessions in storage with Chelmsford Removals for an unknown period due to downsizing and buying a badly neglected cottage which needed extending and completely restoring.That experience was carried out so professionally, from the quote to the brilliant packing and the final removals by very helpful guys. I eventually called all my stuff out of storage on 8th February 2020. The huge van arrived well on time and the two lovely guys were like watching poetry in motion. They protected my new carpets and moved so quickly and efficiently, unloading the copious amount of boxes and pieces of furniture into the right areas. I changed my mind about 2 large pieces that they had taken upstairs and they brought them back down with such good humour. There was also a lot to put in the summerhouse at the end of a long garden. This did not faze them. They were such lovely guys. At the end of the move, my house was in pristine condition, as were all of my possessions and now having unpacked I can confirm that not one cup or glass has been damaged. Amazing. I cannot speak highly enough about this organisation. They take so much of the stress off your shoulders. Well done