Chelsfield Solar

Although we did experience a few supply chain related issues (over which Chelsfield Solar had no control), we are very happy with service and installation we have received. Pre-sales was great, with all the options well explained and regular updates regarding delays to the panels and battery. Sites site visits were punctual and informative, and the scaffolding was put up and dismantled on the days agreed without any fuss. Finally the installation team did a great job even when presented with a few left-field challenges in the form of a brand new version of the inverter! Investing in solar is a complex process, but I am confident that thanks to Chelsfield Solar we have the right system for our needs and any issues will be dealt with effectively in the future. Highly recommended.

Solar and batteries fitted, after sales good to start then trailed off. Owner came to try to sort problems but advised got him beat and he would look into it possibly three to four months ago no contact since, even though I have sent Mike photo's, I then texted Natalie on 24th June 2022 who advised she would get back to me still no contact. My Energi has been excellent we were sold their App with the solar we have had two new hubs trying to solve the problem and they then advised me (talked me through it) to switch the wires on one hub, It now works perfectly (fingers crossed) So the installation was incorrect for the last eighteen months. Would not recommend.

I've been very impressed by Chelsfield Solar from start to finish. Excellent customer service, very friendly and polite, helpful staff in the office and the installation. They took the time to explain the options and considerations to me, and it was clearly they really cared about helping me get the best set-up for my personal situation. I've already recommended them to numerous friends and family members.

Chelsfield were on my short list of potential installers. By chance they were carrying out an installation nearby so I was able to carry out due diligence on both the scaffolders and the installation team. All very positive so I asked for the survey which was also excellent with practical sound advice on the positioning of the panels. As anticipated everything proceeded smoothly and efficiently with great level of communication with everyone in the team So highly recommended.

I first contacted this company in early January this year to request a quote for installation of solar panels. I had done the research, read really positive reviews on this company, so they were first on my list of contacts. The contact I spoke to first was Dorothy, who I believe deals with customer queries, and she seemed fairly pleasant. She asked me for my annual estimated electricity usage, which I provided in my email of 29.1.22. A Mr. Joe Burge then came round to conduct a survey on Friday, 25th March when my husband spoke to him and his colleague and Mr. Burge took the relevant measurements. They informed him they would let us have a finalised quote following the survey in a week's time. I chased the company after a week as I hadn't heard from them, and Dorothy then sent me an email stating, and I quote, " At the survey, the surveyor took a measurement of your tiles (the edge to edge, ‘tab’ length), which I think is wrong. If possible and if it is safe for you to do so, would you be able to reach the bottom row and measure the tile please:" I phoned Dorothy about this and expressed my unhappiness at being asked to do this, firstly, because we ourselves could make a mistake as Mr. Burge did and he's presumably trained - and we are not! Secondly, my husband and I are in our sixties and concerned about safety issues. To my shock, Dorothy was extremely rude and sarcastic, reluctant to have the survey re-done. Absolutely appalling, unprofessional behaviour. Don't use!

For the last 10 years my domestic PV system (3.96 kw peak) has worked continuously, but several days ago it suddenly stopped generating for no apparent reason, and the (Solaredge) inverter's LCD screen indicated the code for 'internal software error'. I rang Solaredge and one of their staff tried to re-set the inverter remotely, but couldn't do so and said I would need contact a relevant company to request a visit by their staff. Having rung Chelsfield Solar of Hertford (their website contained much useful and well ordered material) I spoke to Natalie who certainly seemed more knowledgeable than Solaredge's own staff. The latter had been very helpful and sympathetic but didn't suggest what she suggested -- namely that I initially just try re-booting the system by turning off (and back on) both the inverter output and my modem/router (in the manner she stipulated). After some minutes the application of her advice had totally resolved the problem, free of any charge to me for her time (per her company's policy re. assistance given over the 'phone). She also supplied very useful information about various aspects of Solaredge inverters etc., and I would wholeheartedly recommend her company as a first port of call for anyone with a PV system malfunction.

Chelsfield installed solar panels on my home roof. They were the most helpful and knowledgeable of all the contractors I spoke to, paid attention to my comments and made their own helpful suggestions. I spoke to several people in the organisation and found they were all knowledgeable and helpful. The installation process went without a hitch and I was very impressed at the installation team who did an excellent job, taking care to be as neat as possible with the fitting of wiring and wall boxes. The whole system was installed in one day. The panels have been working well since installation nearly 2 months ago. In all I am very pleased with my choice.

I contacted six companies for quotes before picking Chelsfield. I choose them as they were the only company to offer a no obligation site visit to discuss the quote and they are Which approved. Mike came to our house and inspected our roof, explained the install process and advised us on the best position for the battery. He also talked to us about the bird nest protection which stopped birds and rodents getting under the panels and possible causing damage. No other company mentioned this. The install was booked and the scaffolding company they used were excellent turning up on time and doing a professional job. The install of the solar system was then completed again very efficiently and all the cables were run through the internal walls. The whole process was done professionally and once finished you would never had known they were here. I cannot recommend this company more highly from the installers to Natalie and Dorothy in the office they could not have been more helpful and knowledgeable.

We contacted Chelsfield Solar about a problem with pigeons underneath our solar panels and the resulting earthing faults. From the first phone call they had a good understanding of the situation. They were prompt in responding and efficient in the work they had to do. At all stages they were courteous and helpful, explaining what they had to do. We felt confident in what they were doing. Chelsfield Solar will be our first choice for help if there are any further problems with our system. We strongly recommend them.

From planning to installation, an all-around painless procedure. We felt we were listened to well when discussing our requirements, installation team hard-working and efficient. We now look forward to the benefits of our system.