Chelsfield Solar

We are very grateful to the whole team at Chelsfield Solar for installing our solar panels. The company was recommended by a neighbour and we did not regret. The engineers completed their job outstandingly professional. The office ladies, Lorna and Clare were very helpful, responding to our queries promptly and supporting us through the whole procedure. A massive thank you!

Our first installation in 2010 was for solar panels and along with the vast majority of your customers we received great advice, fault free installation, and clean and tidy working. The inverter failed some years later and was replaced with equally good work. Our second installation 2 years later was for further panels in advance of the FiT rates dropping and was equally efficient. Inverter failed some years later and was replaced at minimal cost to us, by Mike We have just had three further panels on a different facing roof and a battery installed this week which is neat and tidy, they were in and out in the day They always turn up when they say, they arrange everything and appear to charge fairly. Unlike some Solar firms they are still around many years after first installation and appear to be set to stay in business for a long while to come - rightly so.

I wholeheartedly recommend Chelsfield Solar to anyone considering having solar panels installed on their home. Their exceptional customer service, meticulous attention to detail, and commitment to excellence have made them a true partner in our journey towards sustainable energy use. Our home presented a unique challenge due to the presence of two meters/MPANs and an annex. The team at Chelsfield Solar rose to the occasion, meticulously assessing our property and thoroughly explaining our options for optimal panel placement and power system configuration. Prior to panel installation, roof work was required. Chelsfield Solar seamlessly coordinated with local tradesmen, ensuring our project progressed smoothly within the established timelines. A large team arrived on-site, exceeding our expectations in terms of both work quality and consideration for our family and neighbors. Even after installation, Chelsfield Solar's support has been unwavering. Twice I visited their store with questions about system maintenance, and each time, the team was friendly, patient, and dedicated to helping us maximize our energy provider benefits. Choosing Chelsfield Solar for our solar panel installation has been an absolute pleasure. Their expertise, professionalism, and commitment to customer satisfaction are unmatched. I wholeheartedly endorse them without reservation. (Yes, this is a genuine review!)

The team at Chelsfield (particularly Natalie) have always been helpful and responsive with every query, from my initial solar installation, over 12 years ago, to my battery instalation, a year ago, and more recently to help me with schematic's and switching FIT from on provider to another. Great team and company I cannot recommend them strongly enough.

Chelsfield Have been totally professional from the very start of the process. From the initial enquiry to the completion of the installation. The initial enquiry was dealt with promptly. They arrived on the Date specified to carry out the survey for the quote. The quote arrived when they said it would and they promptly answered any questions I had. The installation date was booked and carried out on the date specified. On the installation day 6 fitters arrived and the installation was carried out efficiently and completed on the same day. The installation is extremely neat and all mess removed from the house. All 6 fitters were polite helpful and a pleasure to have around doing the install. Would Highly recommend Chelsfield for a solar installation

For what we paid for an inspection of our solar installation - £192 - I now realise (after having had a proper inspection by a very good firm) that Chelsfield were useless. They stayed about 30 minutes, picked up one obvious fault and left. Days later we had to prompt them for the written report, which they had forgotten about. Claimed they could not inspect everything due to 'lack of light'. Fact check - there is lighting in the loft; and torches can be bought cheaply! They missed all the critical faults picked up by another company. Should have given us our money back. Such a poor and unfriendly service.

From our initial enquiry all the way through to having an operational PV system installed the whole team have been a pleasure to work with. The office team are very responsive and knowledgeable and the on-site team were punctual, tidy and also very knowledgeable. The we had a nine panel PV system with a battery storage unit and the install was completed within one day. I would highly recommend Chelsfield to anyone considering solar energy.

The installation of solar panels and battery was done well, to schedule and to budget. Good communications and helpful.

No words can express how efficient and professional Mick and his team were. A great job, efficient and informative. Would definitely recommend no hard sales pitch genuine advice and great workmanship Once again thank you.

I had a Solar PV and Battery system installed by Chelsfield Solar. I felt Chelsfield presented me with the best options really taking into account the location, surroundings and my electricity demands. They knew the area and were even aware that I would have to navigate getting extra approvals as it was a conservation area, not wanting me to proceed until I had all appropriate permissions in place. I was informed of supply issues around the battery in advance, they highlighted and discussed price changes (which in the current climate were not a surprise) and they provided options to me if I had wanted to look at cheaper alternates. They kept me informed throughout the process. Everything was done to schedule from site survey, scaffolding to installation. They genuinely seem to care about the environment and ensuring you have a system that will operate well for you. I found them knowledgeable, professional and helpful. I would highly recommend.

Although we did experience a few supply chain related issues (over which Chelsfield Solar had no control), we are very happy with service and installation we have received. Pre-sales was great, with all the options well explained and regular updates regarding delays to the panels and battery. Sites site visits were punctual and informative, and the scaffolding was put up and dismantled on the days agreed without any fuss. Finally the installation team did a great job even when presented with a few left-field challenges in the form of a brand new version of the inverter! Investing in solar is a complex process, but I am confident that thanks to Chelsfield Solar we have the right system for our needs and any issues will be dealt with effectively in the future. Highly recommended.

Solar and batteries fitted, after sales good to start then trailed off. Owner came to try to sort problems but advised got him beat and he would look into it possibly three to four months ago no contact since, even though I have sent Mike photo's, I then texted Natalie on 24th June 2022 who advised she would get back to me still no contact. My Energi has been excellent we were sold their App with the solar we have had two new hubs trying to solve the problem and they then advised me (talked me through it) to switch the wires on one hub, It now works perfectly (fingers crossed) So the installation was incorrect for the last eighteen months. Would not recommend.

I've been very impressed by Chelsfield Solar from start to finish. Excellent customer service, very friendly and polite, helpful staff in the office and the installation. They took the time to explain the options and considerations to me, and it was clearly they really cared about helping me get the best set-up for my personal situation. I've already recommended them to numerous friends and family members.

Chelsfield were on my short list of potential installers. By chance they were carrying out an installation nearby so I was able to carry out due diligence on both the scaffolders and the installation team. All very positive so I asked for the survey which was also excellent with practical sound advice on the positioning of the panels. As anticipated everything proceeded smoothly and efficiently with great level of communication with everyone in the team So highly recommended.

I first contacted this company in early January this year to request a quote for installation of solar panels. I had done the research, read really positive reviews on this company, so they were first on my list of contacts. The contact I spoke to first was Dorothy, who I believe deals with customer queries, and she seemed fairly pleasant. She asked me for my annual estimated electricity usage, which I provided in my email of 29.1.22. A Mr. Joe Burge then came round to conduct a survey on Friday, 25th March when my husband spoke to him and his colleague and Mr. Burge took the relevant measurements. They informed him they would let us have a finalised quote following the survey in a week's time. I chased the company after a week as I hadn't heard from them, and Dorothy then sent me an email stating, and I quote, " At the survey, the surveyor took a measurement of your tiles (the edge to edge, ‘tab’ length), which I think is wrong. If possible and if it is safe for you to do so, would you be able to reach the bottom row and measure the tile please:" I phoned Dorothy about this and expressed my unhappiness at being asked to do this, firstly, because we ourselves could make a mistake as Mr. Burge did and he's presumably trained - and we are not! Secondly, my husband and I are in our sixties and concerned about safety issues. To my shock, Dorothy was extremely rude and sarcastic, reluctant to have the survey re-done. Absolutely appalling, unprofessional behaviour. Don't use!

For the last 10 years my domestic PV system (3.96 kw peak) has worked continuously, but several days ago it suddenly stopped generating for no apparent reason, and the (Solaredge) inverter's LCD screen indicated the code for 'internal software error'. I rang Solaredge and one of their staff tried to re-set the inverter remotely, but couldn't do so and said I would need contact a relevant company to request a visit by their staff. Having rung Chelsfield Solar of Hertford (their website contained much useful and well ordered material) I spoke to Natalie who certainly seemed more knowledgeable than Solaredge's own staff. The latter had been very helpful and sympathetic but didn't suggest what she suggested -- namely that I initially just try re-booting the system by turning off (and back on) both the inverter output and my modem/router (in the manner she stipulated). After some minutes the application of her advice had totally resolved the problem, free of any charge to me for her time (per her company's policy re. assistance given over the 'phone). She also supplied very useful information about various aspects of Solaredge inverters etc., and I would wholeheartedly recommend her company as a first port of call for anyone with a PV system malfunction.

Chelsfield installed solar panels on my home roof. They were the most helpful and knowledgeable of all the contractors I spoke to, paid attention to my comments and made their own helpful suggestions. I spoke to several people in the organisation and found they were all knowledgeable and helpful. The installation process went without a hitch and I was very impressed at the installation team who did an excellent job, taking care to be as neat as possible with the fitting of wiring and wall boxes. The whole system was installed in one day. The panels have been working well since installation nearly 2 months ago. In all I am very pleased with my choice.

I contacted six companies for quotes before picking Chelsfield. I choose them as they were the only company to offer a no obligation site visit to discuss the quote and they are Which approved. Mike came to our house and inspected our roof, explained the install process and advised us on the best position for the battery. He also talked to us about the bird nest protection which stopped birds and rodents getting under the panels and possible causing damage. No other company mentioned this. The install was booked and the scaffolding company they used were excellent turning up on time and doing a professional job. The install of the solar system was then completed again very efficiently and all the cables were run through the internal walls. The whole process was done professionally and once finished you would never had known they were here. I cannot recommend this company more highly from the installers to Natalie and Dorothy in the office they could not have been more helpful and knowledgeable.

We contacted Chelsfield Solar about a problem with pigeons underneath our solar panels and the resulting earthing faults. From the first phone call they had a good understanding of the situation. They were prompt in responding and efficient in the work they had to do. At all stages they were courteous and helpful, explaining what they had to do. We felt confident in what they were doing. Chelsfield Solar will be our first choice for help if there are any further problems with our system. We strongly recommend them.

From planning to installation, an all-around painless procedure. We felt we were listened to well when discussing our requirements, installation team hard-working and efficient. We now look forward to the benefits of our system.

It was a pleasure dealing with this firm, from start to finish. I would recommend them based on my experience.

So the reminder came through to submit the twelfth quarterly reading and horror of horrors blank screen and a fault light on the Inverter. Don’t panic the email response said - call Mike. Which I did and he calmly talked me though the checks and readouts, just tripped the RCB fuse switch, reset it and everything came back to life. Mike was very calm and professional. Another reason to use this great business.

I highly recommend Chelsfield Solar. They came to my rescue after I had been misled and defrauded by two previous solar companies. ( I have had a system in place for four years and it has never worked properly despite more than 9 site visits and over £6,000.00 in additional costs ) . In my first phone call to Chelsfield they provided expert advice and helped me to understand exactly what the problem was likely to be with my system. They arranged a site visit and diligently identified all of the problems with the installation and supposed remedial work of the previous companies. They then provided a report for the insurers and explained to me in a jargon free way what the problems were. They reconfigured and repaired the system, (at a cost of almost half what the previous cowboys had charged who did not even fix it ). A very professional and customer focused small business, I have no hesitation in recommending them to you . Tim

After our solar inverter suffered from a lightning strike Chelsfield Solar quickly diagnosed the issue, sourced a replacement, and fitted it within a week. The work done was quick and efficient, and the guys took great care in our home. Happy to recommend them.

We needed to have our 8 solar panels removed as the house was being re-roofed. Chelsfield gave us a precise description of what was involved in removing the panels and then re-installing them afterwards. This included testing to see everything was in good working order before and afterwards. They fitted in with the roofing schedule, and kept us informed of any issues involved in adapting a system that had been installed by another firm. Their employees were prompt and considerate and made sure all was clean inside and out after the job was finished. The newly cleaned panels are up and running again.

I needed an electrical safety check done on the house I am in the process of buying and Mike was able to to fit me in at quite short notice, which I appreciated as I was due to exchange the following week! His price was very competitive and he was very friendly and knowledgeable on the phone. He arrived on time and was very friendly. I wasn't at the property so he called me afterwards to report the outcome and also sent the report shortly afterwards. All in all I am very pleased with this company and will certainly be using them again!

Chelsfield Solar has supplied my 12 panel, 4kWp solar PV system. From enquiry through proposal, survey, quotation, installation and commissioning Chelsfield Solar provided a friendly and professional service and on site teams, who were quick and efficient, appear to me to have produced a high quality end product. I would happily recommend Chelsfield Solar to anyone contemplating installing solar PV.

I was recommended Chelsfield Solar by a work colleague, I also got a couple of other quotes in for the work. I opted for Chelsfield Solar one because of the recommendation, two they were very competitive and three because Natalie in the office who I spoke to several times with questions and queries was able to answer all of them and put me at ease with her outstanding knowledge in this field. The whole process was flawless the 5 guys who turned up on the day to do the install were also very tidy, efficient and quick. I had 10 x 3.25Kw panels put in with the hot water i-boost system plus anti-bird nesting put up, they started at 8 am and were finished by 2 pm. Extra Note: I was not going to have the anti-birdnesting which was £289 but thought better of it as the cost of having it put up at a later date would prove very expensive due to scaffolding being needed again. Also now saving on heating my water tank with the i-boost and not using gas. Looking to buy an electric car or battery system in next couple of years to harvest excess electric as I am getting about 5p a Kw when selling during the day but pay 16p at night when I want it back. Top Class Service All Round. Thanks Neil

We had solar panels installed whilst converting our loft and replacing the roof taking advantage of the scaffolding already there. Natalie provided clear and helpful advice on the phone for which type of system would work best with the design of the roof (completely different and more efficient than my thoughts). The company has been easy to deal with, efficient and professional. Chelsfield liaised directly with the loft company. The struts for the panels incurred an additional expense as did the detailed plans hence extending the time to recoup costs but this was not the primary aim. I would definitely recommend this company.

I'm really delighted with my PV solar system, installed on 16th Jan this year, by Chelsfield Solar ( www.chelsfieldsolar.co.uk ). The guys are really professional. I hardly see where the cable goes, everything is well hidden and neat.The work was done in a day and the system works fine The support team is friendly and helpful all the way during my decision-making. Highly recommended. Jean-Claude, London 07/02/2017

A different way to sell their products, but better than sending a rep round who is primarily interested in making a sale. Instead Chelsfield staff worked with me in a friendly constructive manner to establish what was the best solution for my location. Their installers turned up yesterday at the appointed time even though they had an hour’s drive to my home. They worked hard in a very friendly but focused manner. The installation of twelve panels was completed without fuss or bother and nothing seemed too much trouble. An example that the building industry would do well to follow. So far I am very happy with the results, including their monitoring facility which is definitely worth purchasing. I look forward to a long and fruitful relationship with Chelsfield.

Very efficient service from start to finish. Lots of proactive help from the office too. Excellent performance all round

Chelsfield Solar are a dream Electrical Service Provider, punctual, quality workmanship and delivered on what they promised. Like all good professional companies you have to book in advance, but the wait is well worth it. The team that attended were a mix of experience and apprentice which allowed the apprentice to obtain on the job training under the tutelage of a fully experienced coach and mentor. I would recommend to every single household in the UK, and am delighted that I now have electricity in my Man Cave - A job well done.

When we started considering solar panels Chelsfield were recommended to us. They gave excellent advice - they really know what they are talking about - with absolutely no pressure. The date of the installation was agreed, and it was started and completed on that day. All the work was finished very tidily. There was information and advice given by the electrician on the day, and a pack followed very shortly afterwards. Nothing is too much trouble.

All the staff at Chelsfield we've come into contact with, at every point in the process of getting our solar panels installed, have been knowledgeable and helpful in every way. They are all happy to get back promptly on email which made organising everything so easy. The phones are always answered quickly. The clear documentation, offering sensible options for our installation, and a clear explanation of the differences, meant we were making informed decisions throughout. On the day the team were prompt and tidy. A well run, efficient organisation, and the equipment supplied seems to be very high quality. Thank you!

Everyone we dealt with at Chelsfield was professional, knowledgeable and took the time to explain and answer our questions. The whole service provided was excellent, from initial contact, through survey, to installation and follow-up. Communication by phone and email was fine and they kept us informed and replied quickly. The options for our installation were thoroughly discussed with us, and the products used were of highest quality, as was the workmanship. The price was competitive and good value for money. The time taken for the work was entirely reasonable, given that they were working outdoors on the roof in very wintry weather. We felt valued as customers and all the staff, both in the office and onsite were friendly and courteous. A pleasure to deal with this company and highly recommended.

From the start, Chelsfield Solar have been excellent to deal with. They are very knowledgeable, thorough and professional. The quality of the service and installation have been excellent. I have no hesitation in recommending them.

We've recently had solar panels fitted. After getting several other potential companies round to quote, we found the information we were given contradictory and confusing. We were recommended to Chelsfield Solar, who came out, surveyed the property properly, gave a reasonable quote and fitted the panels without fuss. An issue with the iBoost (of my making) was quickly sorted out, and Adrian called me to ensure there was no doubt.

A first class organisation that has provided a professional service as well as offering top quality products at very competitive prices.

We are delighted with our new solar panels. The government green deal just wasn't interested in our house because our roof is in three tiers but this did not put off Chelsfield at all and they even found a solution to fixing panels on our dormer roof with its uneven surface. Their problem solving was excellent and they remained cheerful and upbeat throughout. It's a delight to deal with people who really believe in their product. Their work was also immaculately clean and tidy and they took great care to hide away wiring under floorboards etc. And by the way the scaffolders they hire also worked to the same standards. Altogether a pleasure to do business with Chelsfield.

The fact that I am bothering to leave a review for Chelsfield Solar says a lot! From the word go they were efficient, reassuring, informative (in words I could understand) and there is only positive to say about the experience. The fitting was quick and clean, and even the scaffolding was up and down within a few days. Can't recommend this company highly enough!

Really impressed with the service we've received from Chelsfield Solar. Their pre-sales advice was superb, unbiased and pressure free. Once I'd finally decided on which panels and inverter they were competitive on price. The installation of our solar pv system was completed on schedule and I'm confident it was done to a very high standard. They've been quick to respond to any queries I've had since. I would have no hesitation in recommending them to friends and family.

Chelsfield Solar was recommended by a colleague who highlighted their community agenda. This appealed to me and nothing has disappointed me. From the beginning, with an explanation of the technology and the process, through the installation stage, to the after-care I have been impressed with the professionalism and friendliness of everybody concerned. I will have no hesitation in recommending Chelsfield Solar to potential customers (and, indeed, have done so on several occasions).