Endorsed by Which?

Cherry Carpets Ltd

4.9

164 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
164 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great job
Customer Service
Quality
Value
Great job, thank you! Terry was really helpful and thought of solutions to achieve the seamless finish that l wanted, whilst other companies simply said they couldn’t do it. Matt was a brilliant fitter: he did a fantastic job with a tricky natural jute carpet.
Customer in Greater London Posted on 05/12/2024 , work completed 05/12/2024
Fantastic Service
Customer Service
Quality
Value
Cherry Carpets have just done my stairs. Looks amazing & a very reasonable price too. Everyone I’ve met at Cherry have been great, so friendly, the guys in the shop were very patient with me when I couldn’t make up my mind and at no point did I feel rushed. The fitter that came was lovely too, very polite, courteous, and very clean - he even hoovered my carpet before he left. Couldn’t recommend them more. What a great service from start to finish.
Customer in Greater London Posted on 26/11/2024 , work completed 26/11/2024
The trader replied (on 28/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your fantastic experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Amazing results for your stairs Reasonable pricing Friendly and patient staff in our shop No-pressure approach during selection Polite and courteous fitter Thorough clean-up, including hoovering after installation We're particularly pleased that you found our team to be patient and helpful during the decision-making process. We understand that choosing the right carpet is an important decision, and we always aim to provide a relaxed and supportive environment for our customers. It's fantastic to hear that our fitter was not only skilled in their work but also polite, courteous, and tidy. We believe that attention to detail, including cleaning up after the job, is an essential part of providing excellent service. Your strong recommendation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your stair carpeting needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great service!
Customer Service
Quality
Value
I approached this local service looking for competitive rates and services against larger carpet companies. The service was prompt, the choice of carpets good and the price was competitive. A lovely team came to fit the carpet and overall I feel the service was very good. We will definitely choose them for our next carpet project.
Customer in Greater London Posted on 25/11/2024 , work completed 25/11/2024
The trader replied (on 26/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our company. Your feedback highlights several key aspects of our service that we take great pride in: Prompt service Good selection of carpets Competitive pricing Excellent fitting team Overall high-quality service We're particularly pleased that you found our local service to be competitive with larger carpet companies. It's always our aim to provide top-notch service and value to our customers in Greater London. Your appreciation of our carpet selection and the work of our fitting team is wonderful to hear. We strive to offer a range of quality options and ensure professional installation for every project. The fact that you'll choose us for your next carpet project is the highest compliment we could receive. We look forward to serving you again in the future. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and are thrilled to have met your expectations in terms of customer service, quality, and value. Best regards, The Cherry Carpets Team
Highly recommended
Customer Service
Quality
Value
I had a stair runner fitted today. Harry was so helpful keeping me updated and sorting things out for me. Terry fitted it and it looks wonderful ! I am so pleased and will definitely use Cherry Carpets again.
Customer in Greater London Posted on 21/11/2024 , work completed 21/11/2024
The trader replied (on 22/11/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our stair runner installation. Your feedback highlights several key aspects of our service that we take great pride in: Excellent customer service from Harry Regular updates throughout the process Skilled installation by Terry High-quality end result We're particularly pleased that Harry kept you well-informed and helped sort things out for you. Clear communication is crucial to ensuring a smooth experience for our customers. It's fantastic to hear that Terry did a wonderful job fitting your stair runner and that you're so pleased with the result. We always aim to deliver outcomes that exceed our customers' expectations. Thank you for choosing Cherry Carpets for your stair runner needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future for any additional flooring requirements you may have. Best regards, The Cherry Carpets Team
A very good service..
Customer Service
Quality
Value
I cannot recommend this company And it's men & women enough. Donna is excellent at organising, Kerry and his ' can do ' attitude is totally infectious. Keep up the good work. Many Thanks
Customer in Kent Posted on 21/11/2024 , work completed 21/11/2024
The trader replied (on 21/11/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Excellent customer service High-quality work Great value for money Outstanding organisation by Donna Kerry's positive 'can do' attitude We're particularly pleased that you found Donna's organisational skills to be excellent. Efficient coordination is crucial to ensuring a smooth experience for our customers. Your appreciation of Kerry's infectious 'can do' attitude is wonderful to hear. We believe that a positive approach makes a significant difference in delivering great results and customer satisfaction. Your strong recommendation of our company and team is the highest compliment we could receive. We strive to maintain this level of service excellence for all our customers in Kent and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Positive experience with a Cherry on top
Customer Service
Quality
Value
I recently had Andy, Rob and Max from Cherry Carpets fit Carpet (as well as trim the bottom of the doors) in my hallway, living room and 2 bedrooms on a Friday recently. Firstly I want to say that the 3 guys were superb. Polite, chatty and just cracked on with the work, answering any questions and helping move heavy stuff around as well, they got the job done efficiently and in good time. Even hoovering up the odds and sods of mess at the end of the day. Secondly Cherry Carpets themselves. They let us take samples home for days at a time so we could be sure of the right choice and at no point did they try the hard sell on us. Every person I spoke to there over a number of days, be it on email or phone were very helpful. Of the 3 places I got quotes from they were the best price too which is always a winner. On top of this I liked that the price that they quoted included the trimming of the doors, a fitting the entire carpets and everything else needed to get it done, everywhere else gave me a price for the carpets then listed I had the pay a fitter X amount on the day, and use this other guy to trim the doors as they don’t do it, with Cherry I got the entire price for the entire thing in one package and I think for that alone I would have gone with them even if slightly more expensive. Cheers everyone for a positive experience, see you again in 12 to 15 years when I need a new one :)
Customer in Greater London Posted on 11/11/2024 , work completed 08/11/2024
The trader replied (on 13/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Exceptional work by our fitters Andy, Rob, and Max Politeness and efficiency of our installation team Helpful assistance with moving heavy items Thorough clean-up after installation Flexible sample policy allowing you to make the right choice No-pressure sales approach Helpful and responsive communication across all channels Competitive pricing All-inclusive pricing structure for a hassle-free experience We're particularly pleased that you appreciated our all-inclusive pricing, which covers carpet fitting, door trimming, and all necessary work. We believe in transparency and simplicity for our customers. Your appreciation of our team's politeness, efficiency, and willingness to help with heavy items is wonderful to hear. We always aim to go above and beyond for our customers. The fact that you found us to be the best-priced option among your quotes is fantastic. We strive to offer excellent value without compromising on quality. Your recommendation and intention to return to us in the future (even if it's in 12 to 15 years!) is the highest compliment we could receive. We look forward to serving you again whenever you need us. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience.
A great experience
Customer Service
Quality
Value
We've had two carpets put in by Cherry Carpets over the last couple of months and I would not hesitate to recommend them. Their service is brilliant and they really nice people to deal with. Particular shout out to our fitters Andy and Robert who did a brilliant job yesterday.
Customer in Greater London Posted on 08/11/2024 , work completed 07/11/2024
The trader replied (on 11/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experiences with our company over the past couple of months. Your feedback highlights several key aspects of our service that we take great pride in: Excellent overall service Pleasant customer interactions High-quality carpet installations We're particularly pleased that you found our team to be nice people to deal with. Building positive relationships with our customers is a core part of our business philosophy. Your special mention of our fitters, Andy and Robert, for their brilliant work yesterday is greatly appreciated. We'll make sure to pass along your compliments to them. Our installation team's skill and dedication are crucial to ensuring customer satisfaction. Your willingness to recommend Cherry Carpets without hesitation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Excellent
Customer Service
Quality
Value
From start to finish I cannot fault the Cherry Carpet company. The shop staff were helpful and happily let us take home samples of flooring and carpet. Terry kept in touch with delivery which was very quick. Matt and Max the fitter did a wonderful job and nothing was too much trouble for them. They were polite and friendly and left everything neat and tidy. I would certainly use them again and have no hesitation in recommending the company.
Customer in Greater London Posted on 27/10/2024 , work completed 25/10/2024
The trader replied (on 30/10/2024)
Thank you for your excellent review of Cherry Carpets! We're thrilled to hear about your positive experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Helpful shop staff Convenience of taking home flooring and carpet samples Excellent communication from Terry regarding delivery Quick delivery times Exceptional installation work by Matt and Max Politeness and friendliness of our fitters Thorough clean-up after installation We're particularly pleased that you found our fitters, Matt and Max, to be wonderful in their work, accommodating, and tidy. It's great to know that they left everything neat and tidy after the installation. Your willingness to use our services again and recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of customer service, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Carpets for sitting room, stairs and landing
It was by chance that I spotted the Cherry Carpets shop in Coney Hall but what a lucky find it proved to be. From the outset their helpfulness, knowledge of the trade, and the products available were invaluable. I was able to choose from a wide selection of carpets and take samples home to review them in location. Measurements of the areas were taken, carpets ordered and fitting carried out in a speedy and efficient manner. The customer service was second to none with all staff, either in the shop or the fitter, Terry, showing their commitment to providing the best possible service. Thank you Cherry Carpets.
Customer in Greater London Posted on 21/10/2024 (Reviewer did not use service)
The trader replied (on 21/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled that your chance discovery of our shop in Coney Hall turned out to be such a positive experience. We're particularly pleased that you found our team, both in the shop and our fitter Terry, to be committed to providing the best possible service. It's always our goal to ensure our customers have a smooth and satisfying experience from selection to installation. Your appreciation of our product range, expertise, and customer-focused approach means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your sitting room, stairs, and landing carpeting needs, and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Two carpets fitted.
Customer Service
Quality
Value
Many thanks to Terry and Max for fitting our latest carpet. Prompt service. fitted in a timely manner. Polite and left the room in a perfect condition.
Customer in Greater London Posted on 16/10/2024 , work completed 16/10/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our carpet fitting service. Your feedback highlights several key aspects of our service that we take great pride in: Prompt and timely service Excellent workmanship by Terry and Max Polite and professional conduct Thorough clean-up, leaving the room in perfect condition We're particularly pleased that our team completed the job to your satisfaction on the same day (16/10/2024). This quick turnaround while maintaining high-quality work is something we always strive for. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpet fitting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team