Endorsed by Which?

Cherry Carpets Ltd

4.9

159 Reviews

Opening Hours
Today - 09:30–16:30
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
159 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Positive experience with a Cherry on top
Customer Service
Quality
Value
I recently had Andy, Rob and Max from Cherry Carpets fit Carpet (as well as trim the bottom of the doors) in my hallway, living room and 2 bedrooms on a Friday recently. Firstly I want to say that the 3 guys were superb. Polite, chatty and just cracked on with the work, answering any questions and helping move heavy stuff around as well, they got the job done efficiently and in good time. Even hoovering up the odds and sods of mess at the end of the day. Secondly Cherry Carpets themselves. They let us take samples home for days at a time so we could be sure of the right choice and at no point did they try the hard sell on us. Every person I spoke to there over a number of days, be it on email or phone were very helpful. Of the 3 places I got quotes from they were the best price too which is always a winner. On top of this I liked that the price that they quoted included the trimming of the doors, a fitting the entire carpets and everything else needed to get it done, everywhere else gave me a price for the carpets then listed I had the pay a fitter X amount on the day, and use this other guy to trim the doors as they don’t do it, with Cherry I got the entire price for the entire thing in one package and I think for that alone I would have gone with them even if slightly more expensive. Cheers everyone for a positive experience, see you again in 12 to 15 years when I need a new one :)
Customer in Greater London Posted on 11/11/2024 , work completed 08/11/2024
The trader replied (on 13/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Exceptional work by our fitters Andy, Rob, and Max Politeness and efficiency of our installation team Helpful assistance with moving heavy items Thorough clean-up after installation Flexible sample policy allowing you to make the right choice No-pressure sales approach Helpful and responsive communication across all channels Competitive pricing All-inclusive pricing structure for a hassle-free experience We're particularly pleased that you appreciated our all-inclusive pricing, which covers carpet fitting, door trimming, and all necessary work. We believe in transparency and simplicity for our customers. Your appreciation of our team's politeness, efficiency, and willingness to help with heavy items is wonderful to hear. We always aim to go above and beyond for our customers. The fact that you found us to be the best-priced option among your quotes is fantastic. We strive to offer excellent value without compromising on quality. Your recommendation and intention to return to us in the future (even if it's in 12 to 15 years!) is the highest compliment we could receive. We look forward to serving you again whenever you need us. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience.
A great experience
Customer Service
Quality
Value
We've had two carpets put in by Cherry Carpets over the last couple of months and I would not hesitate to recommend them. Their service is brilliant and they really nice people to deal with. Particular shout out to our fitters Andy and Robert who did a brilliant job yesterday.
Customer in Greater London Posted on 08/11/2024 , work completed 07/11/2024
The trader replied (on 11/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experiences with our company over the past couple of months. Your feedback highlights several key aspects of our service that we take great pride in: Excellent overall service Pleasant customer interactions High-quality carpet installations We're particularly pleased that you found our team to be nice people to deal with. Building positive relationships with our customers is a core part of our business philosophy. Your special mention of our fitters, Andy and Robert, for their brilliant work yesterday is greatly appreciated. We'll make sure to pass along your compliments to them. Our installation team's skill and dedication are crucial to ensuring customer satisfaction. Your willingness to recommend Cherry Carpets without hesitation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Excellent
Customer Service
Quality
Value
From start to finish I cannot fault the Cherry Carpet company. The shop staff were helpful and happily let us take home samples of flooring and carpet. Terry kept in touch with delivery which was very quick. Matt and Max the fitter did a wonderful job and nothing was too much trouble for them. They were polite and friendly and left everything neat and tidy. I would certainly use them again and have no hesitation in recommending the company.
Customer in Greater London Posted on 27/10/2024 , work completed 25/10/2024
The trader replied (on 30/10/2024)
Thank you for your excellent review of Cherry Carpets! We're thrilled to hear about your positive experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Helpful shop staff Convenience of taking home flooring and carpet samples Excellent communication from Terry regarding delivery Quick delivery times Exceptional installation work by Matt and Max Politeness and friendliness of our fitters Thorough clean-up after installation We're particularly pleased that you found our fitters, Matt and Max, to be wonderful in their work, accommodating, and tidy. It's great to know that they left everything neat and tidy after the installation. Your willingness to use our services again and recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of customer service, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Carpets for sitting room, stairs and landing
It was by chance that I spotted the Cherry Carpets shop in Coney Hall but what a lucky find it proved to be. From the outset their helpfulness, knowledge of the trade, and the products available were invaluable. I was able to choose from a wide selection of carpets and take samples home to review them in location. Measurements of the areas were taken, carpets ordered and fitting carried out in a speedy and efficient manner. The customer service was second to none with all staff, either in the shop or the fitter, Terry, showing their commitment to providing the best possible service. Thank you Cherry Carpets.
Customer in Greater London Posted on 21/10/2024 (Reviewer did not use service)
The trader replied (on 21/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled that your chance discovery of our shop in Coney Hall turned out to be such a positive experience. We're particularly pleased that you found our team, both in the shop and our fitter Terry, to be committed to providing the best possible service. It's always our goal to ensure our customers have a smooth and satisfying experience from selection to installation. Your appreciation of our product range, expertise, and customer-focused approach means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your sitting room, stairs, and landing carpeting needs, and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Two carpets fitted.
Customer Service
Quality
Value
Many thanks to Terry and Max for fitting our latest carpet. Prompt service. fitted in a timely manner. Polite and left the room in a perfect condition.
Customer in Greater London Posted on 16/10/2024 , work completed 16/10/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our carpet fitting service. Your feedback highlights several key aspects of our service that we take great pride in: Prompt and timely service Excellent workmanship by Terry and Max Polite and professional conduct Thorough clean-up, leaving the room in perfect condition We're particularly pleased that our team completed the job to your satisfaction on the same day (16/10/2024). This quick turnaround while maintaining high-quality work is something we always strive for. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpet fitting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Excellent work
Customer Service
Quality
Value
Great carpet installation today by the two young men from the company. The house looks luxury. Thank you
Customer in Greater London Posted on 10/10/2024 , work completed 10/10/2024
The trader replied (on 16/10/2024)
Thank you for your glowing review of our carpet installation service. We're thrilled to hear that you're pleased with the work completed on 10/10/2024. We're particularly delighted that you found: The installation work excellent Our customer service satisfactory The quality of our work high Our service good value for money It's wonderful to know that our team of "two young men" met your expectations and left your house looking luxurious. We take great pride in transforming our customers' homes and enhancing their living spaces. Your feedback is invaluable to us, and we're grateful that you took the time to share your positive experience. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you once again for choosing our company for your carpet installation needs. We look forward to serving you in the future should you require any further flooring services. Best regards, The Cherry Carpets Team
Herringbone LVT perfection
Customer Service
Quality
Value
Kerry who fitted the LVT, was extremely professional. The end result was flawless. I enjoyed communicating with Terry and Will in the shop, who were very helpful and the entire experience was fantastic. Cherry Carpets carpeted and supplied and fitted stick-down LVT. On both counts, the work was exceptionally good. Punctual, pleasant and efficient from start to finish.
Customer in Greater London Posted on 16/09/2024 , work completed 21/08/2024
The trader replied (on 16/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your fantastic experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Kerry's exceptional professionalism and flawless LVT fitting Helpful communication with Terry and Will in the shop High-quality carpeting and LVT installation Punctuality, pleasantness, and efficiency throughout the process We're particularly pleased that you found the herringbone LVT installation to be perfect. This pattern can be challenging to execute, so it's gratifying to know that Kerry delivered such outstanding results. Your appreciation of our customer service, quality of work, and value is incredibly important to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for both your carpeting and LVT needs. Your recommendation means a great deal to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Another great Job
Customer Service
Quality
Value
I have now used Cherry Carpets several times and they never fail to provide a excellent service. They provided very good advice about what sort of base my kitchen floor needed and it took some considerable time for them to remove the old one but always with a cheary smile. They take pride in there work and athough this was a small area nothing was left to chance for it to be absolutey perfect. I would not hesitate in recommending them to anybody it is hard to find such good servive these days and long may it continue
Customer in Greater London Posted on 12/09/2024 , work completed 15/07/2024
The trader replied (on 16/10/2024)
We're absolutely chuffed to bits with your glowing review of Cherry Carpets! It's fantastic to hear that we've consistently met your expectations over multiple projects. Your feedback highlights several aspects of our service that we're particularly proud of: Excellent advice on kitchen flooring requirements Thorough removal of old flooring, despite the time-consuming nature Cheerful attitude throughout the process Attention to detail, even in small areas Pride in our workmanship We're thrilled that you found our service to be top-notch, especially in today's market where quality service can be hard to come by. Your recommendation means the world to us, and we're grateful for your continued trust in Cherry Carpets. Rest assured, we'll continue to strive for excellence in all our future projects. Thank you for being a loyal customer and for taking the time to share your positive experience. Should you need our services again, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Happy customer!
Customer Service
Quality
Value
I have worked with Cherry Carpets for a number of years. I am a project manager for a property company and I often reach out to cherry carpets to quote for work. I am extremely happy with the level of service I have received to date. Quotes are clear and accurate, with a quick turn around to go to site and measure up. Cherry Carpets offer a good all round service and their general response time to queries and quotes are very good! I am a happy customer.
Customer in Greater London Posted on 29/08/2024 , work completed 28/08/2024
The trader replied (on 16/10/2024)
We're absolutely delighted to receive your fantastic review of Cherry Carpets! It's incredibly rewarding to hear about your long-standing positive experience with our company, especially from the perspective of a project manager in the property industry. Your feedback highlights several key aspects of our service that we strive to excel in: Clear and accurate quotes Quick turnaround for site measurements Excellent all-round service Prompt response times to queries and quote requests We're thrilled that you've consistently found our service to meet your professional needs. Your satisfaction as a repeat customer is a testament to our commitment to maintaining high standards across all our interactions and projects. Your recommendation means a great deal to us, particularly given your experience in the property sector. We're grateful for your continued trust in Cherry Carpets for your flooring needs. Thank you for taking the time to share your positive experience. We look forward to continuing our successful working relationship and supporting your future projects with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Bedroom carpet
Customer Service
Quality
Value
Cherry carpets were excellent from start to finish. We have a bedroom with an unusual shape and they could not have been more helpful with advice as to what carpet to use with the least wastage. The fitters did an excellent job and we are delighted with the new carpet. I would thoroughly recommend this company
Customer in Greater London Posted on 18/06/2024 , work completed 11/06/2024
The trader replied (on 17/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your uniquely shaped bedroom. Your feedback highlights several aspects of our service that we take great pride in: Excellent service from start to finish Helpful advice on carpet selection to minimize wastage Expert fitting, especially in a challenging space High customer satisfaction with the final result We're particularly pleased that our team was able to provide valuable guidance on choosing the right carpet for your unusually shaped bedroom. Our goal is always to find the best solution for each customer's specific needs while ensuring efficiency and quality. Your appreciation of our customer service, quality of work, and value means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your bedroom flooring needs. Your recommendation is incredibly valuable to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team