Endorsed by Which?

Cherry Carpets Ltd

4.9

181 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
181 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great carpets at a fair price and the best possible fitters and customer service
Customer Service
Quality
Value
Really impressed with this company. I used them based on the good experience of someone else. A good range of floor covering at a fair price but I must highlight the work of the fitters, which is excellent and their customer service is the best. They recommended a good quality, family and pet proof carpet to me and I can testify that the carpet looks great and is performing well. Their attention to detail during my carpet fitting was a joy to see, they tidied up after themselves and removed all the waste, including the old carpet (such a relief). I asked them to come back and investigate a minor issue, turned out it was nothing to do with them but they fixed it for me anyway. They really do care about their customer experience and I'm so glad I've used them. 10 out of 10 from me. Would not hesitate to recommend them.
Customer in Greater London Posted on 25/11/2023 , work completed 20/11/2023
The trader replied (on 28/10/2024)
Dear valued customer, We are absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback is incredibly valuable to us, and we're delighted that your experience with our company has been so positive. Your review highlights several key aspects of our service that we take great pride in: Wide range of floor coverings at fair prices Excellent workmanship from our fitters Outstanding customer service Knowledgeable product recommendations Attention to detail during installation Thorough clean-up and waste removal Going above and beyond to address concerns We're particularly pleased that the carpet we recommended is performing well for your family and pets. It's wonderful to know that our team's attention to detail during the fitting process was appreciated and that they left your space clean and tidy. Your experience with our after-sales service, where we addressed a minor issue even though it wasn't related to our work, exemplifies our commitment to customer satisfaction. We believe in building long-lasting relationships with our customers, and we're glad this shone through in your experience. Your perfect 10 out of 10 rating and willingness to recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of service for all our customers. Thank you for choosing Cherry Carpets and for taking the time to share your experience. We look forward to serving you again should you have any future flooring needs.
New carpet
I use to go carpet right, but not happy with carpet and service I received. I visited Cherry carpets to get my stairs and landing carpet, from the moment I went into the shop I was greeted with a smile, they helped me choose my carpet which looks lovely. The service I received was amazing, Matt came around and laid the carpet, what a perfectionist,he was here quite a while, but what a lovely job. I would definitely recommend Cherry Carpets.
Customer in Greater London Posted on 19/10/2023 (Reviewer did not use service)
The trader replied (on 28/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with us for your stairs and landing carpet installation. Your feedback highlights several aspects of our service that we take great pride in: Warm and friendly welcome in our shop Helpful guidance in choosing the right carpet Amazing overall service Exceptional installation work by Matt Attention to detail and commitment to quality We're particularly pleased that you found Matt to be a perfectionist in his work. Our team's dedication to ensuring a high-quality installation, even if it takes a bit longer, is a core part of our commitment to customer satisfaction. It's wonderful to know that you're happy with the look of your new carpet. We always aim to help our customers find the perfect flooring solution for their homes. Your recommendation means a great deal to us. We strive to provide a level of service and quality that sets us apart, and it's rewarding to hear that we've achieved this for you. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Happy customer!
Customer Service
Quality
Value
I have worked with Cherry Carpets for a number of years. I am a project manager for a property company and I often reach out to cherry carpets to quote for work. I am extremely happy with the level of service I have received to date. Quotes are clear and accurate, with a quick turn around to go to site and measure up. Cherry Carpets offer a good all round service and their general response time to queries and quotes are very good! I am a happy customer.
Customer in Greater London Posted on 29/08/2024 , work completed 28/08/2024
The trader replied (on 16/10/2024)
We're absolutely delighted to receive your fantastic review of Cherry Carpets! It's incredibly rewarding to hear about your long-standing positive experience with our company, especially from the perspective of a project manager in the property industry. Your feedback highlights several key aspects of our service that we strive to excel in: Clear and accurate quotes Quick turnaround for site measurements Excellent all-round service Prompt response times to queries and quote requests We're thrilled that you've consistently found our service to meet your professional needs. Your satisfaction as a repeat customer is a testament to our commitment to maintaining high standards across all our interactions and projects. Your recommendation means a great deal to us, particularly given your experience in the property sector. We're grateful for your continued trust in Cherry Carpets for your flooring needs. Thank you for taking the time to share your positive experience. We look forward to continuing our successful working relationship and supporting your future projects with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Amtico flooring
Customer Service
Quality
Value
Cherry Carpets supplied and installed new amtico throughout my whole ground floor and removed the existing floor. I went with them after they was recommended via social media. I read thier Which reviews in advance to get a feel for the company. The estinmator arrived on time and I found their quote to be thorough & more comprehensive than the other 3 quotes I had obtained with no room for confusion about who was doing what. The fitters arrived on time and were very helpful in explaining the process. The men were very pleasant and I had complete trust in them. The rubbish was removed as they went along and the place was always left as cleana dn tidy as possible whilst the works were carried out. Cherry Carpet's office kept in constant touch with me and the job was completed on time and to my satisfaction. A special thanks to Terry, Kerry, Mark, Matt and all the team.
Customer in Greater London Posted on 11/06/2024 , work completed 25/05/2024
The trader replied (on 17/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your positive experience with our Amtico flooring installation throughout your ground floor. Your feedback highlights several key aspects of our service that we take great pride in: Timely and thorough estimation process Comprehensive and clear quoting Punctual and helpful fitters Clean and tidy work environment throughout the project Constant communication from our office Timely completion of the job to your satisfaction We're particularly pleased that you found our quote to be more comprehensive than others you received, leaving no room for confusion. This is exactly the level of clarity and professionalism we strive for with every client. Your appreciation of our customer service, quality of work, and value means a great deal to us. We're glad that our team - Terry, Kerry, Mark, Matt, and all others involved - met your expectations and provided a trustworthy and pleasant experience. Thank you for choosing Cherry Carpets for your Amtico flooring needs, and for taking the time to share your positive experience. Your recommendation, both on social media and through this review, is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Fantastic Service
Customer Service
Quality
Value
Cherry Carpets have just done my stairs. Looks amazing & a very reasonable price too. Everyone I’ve met at Cherry have been great, so friendly, the guys in the shop were very patient with me when I couldn’t make up my mind and at no point did I feel rushed. The fitter that came was lovely too, very polite, courteous, and very clean - he even hoovered my carpet before he left. Couldn’t recommend them more. What a great service from start to finish.
Customer in Greater London Posted on 26/11/2024 , work completed 26/11/2024
The trader replied (on 28/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your fantastic experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Amazing results for your stairs Reasonable pricing Friendly and patient staff in our shop No-pressure approach during selection Polite and courteous fitter Thorough clean-up, including hoovering after installation We're particularly pleased that you found our team to be patient and helpful during the decision-making process. We understand that choosing the right carpet is an important decision, and we always aim to provide a relaxed and supportive environment for our customers. It's fantastic to hear that our fitter was not only skilled in their work but also polite, courteous, and tidy. We believe that attention to detail, including cleaning up after the job, is an essential part of providing excellent service. Your strong recommendation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your stair carpeting needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great job
Customer Service
Quality
Value
Great job, thank you! Terry was really helpful and thought of solutions to achieve the seamless finish that l wanted, whilst other companies simply said they couldn’t do it. Matt was a brilliant fitter: he did a fantastic job with a tricky natural jute carpet.
Customer in Greater London Posted on 05/12/2024 , work completed 05/12/2024
The trader replied (on 29/01/2025)
Thank you for your wonderful feedback about your experience with Cherry Carpets! We're thrilled to hear that Terry and Matt were able to exceed your expectations. It's fantastic that Terry was able to provide helpful solutions to achieve the seamless finish you desired, especially when other companies couldn't. This kind of problem-solving and customer-focused approach is exactly what we strive for at Cherry Carpets. We're equally pleased to hear that Matt did a brilliant job fitting your tricky natural jute carpet. Jute carpets can indeed be challenging to work with, so it's great to know that Matt's skills were up to the task. Your appreciation of both the customer service and the technical expertise provided by our team means a great deal to us. We always aim to go above and beyond for our customers, finding solutions where others see obstacles. Thank you for choosing Cherry Carpets for your flooring needs. We appreciate your business and are delighted that we could meet and exceed your expectations. If you need any further assistance or have any future flooring projects, please don't hesitate to reach out to us. Best regards, The Cherry Carpets Team
Exemplary service - thank you!
Customer Service
Quality
Value
I recently had vinyl supplied and fitted in a small bathroom. This was a relatively small job, but Cherry Carpets still treated it as if it was worth many thousands of pounds to them. Their service was exceptionally good, from their patience during initial discussions on the phone about suitable options, sourcing the particular vinyl I wanted, a visit to measure up and explain the need for an additional layer of ply and how the fitting would be finished around the edges, through to their expertise in fitting the vinyl on the day, and their consideration of having a young baby in a small flat while this was going on. I fully recommend Cherry Carpets and the helpful and kind people I spoke to there.
Customer in Greater London Posted on 04/08/2025 , work completed 10/07/2025
The trader replied (on 02/02/2026)
Thank you so much for your kind and thoughtful review. We’re delighted to hear that, despite it being a smaller project, you felt it was given the same care and attention as any larger job – that’s exactly how we believe every customer should be treated. It’s lovely to hear that our team’s patience, clear explanations, and attention to detail throughout the process made a difference, especially with a young baby at home. Ensuring the work is carried out considerately and to a high standard is something we take great pride in. Thank you again for your recommendation and for choosing Cherry Carpets. We truly appreciate it and would be happy to help again in the future.
Excellent work
Customer Service
Quality
Value
We used Cherry for the first time and found the whole process very efficient with excellent time keeping and communications from the initial representative who came to measure up, quote and recommend carpet, to all the office communications re setting up appointments and the invoice etc and in particular the fitters, Henry, Rob and Andy who were thorough, friendly and efficient. The carpet was exactly what we were looking for and very good quality. Would highly recommend
Customer in Greater London Posted on 21/11/2025 , work completed 21/11/2025
The trader replied (on 02/02/2026)
Thank you very much for your kind review. We’re delighted to hear that your first experience with Cherry Carpets was so positive and that you found the whole process efficient, with excellent timekeeping and communication throughout. It’s especially lovely to hear your feedback about our fitters – I’ll be sure to pass your comments on to Henry, Rob and Andy. We’re really pleased the carpet was exactly what you were looking for. Thank you again for choosing Cherry Carpets. We truly appreciate your recommendation and hope you enjoy your new carpet for many years to come.
Stair carpet
Customer Service
Quality
Value
Efficient and courteous fitter, quoted and delivered as discussed. Very happy with our new carpet! Thanks
Customer in Greater London Posted on 11/11/2025 , work completed 31/10/2025
The trader replied (on 02/02/2026)
Thank you very much for your kind review. We’re really pleased to hear that everything was quoted and delivered as discussed, and that our fitter was efficient and courteous. We’re delighted you’re happy with your new stair carpet. Thank you again for choosing Cherry Carpets – it’s greatly appreciated.
Great work
Customer Service
Quality
Value
I have carpet laid in three rooms, a landing and a runner ok the stairs. John and Terry from Cherry were great. Not only very good and quick at laying the carpet (took 2 days), they were friendly and polite. I love my new carpet. In the run up to the work being done the staff at Cherry were very responsive and helpful as I faffed around choosing carpet.
Customer in Greater London Posted on 20/10/2025 , work completed 09/10/2025
The trader replied (on 02/02/2026)
Thank you very much for your lovely review. We’re delighted to hear how happy you are with your new carpets and stair runner, and that the fitting was completed efficiently while still being friendly and professional. It’s great to know John and Terry made a positive impression, and that our team in the shop were helpful and responsive while you were choosing the right carpet – we know it’s not always an easy decision! Thank you again for choosing Cherry Carpets. We really appreciate it and hope you enjoy your new flooring for many years to come.
Great work and service
Customer Service
Quality
Value
I had Cherry Carpets install a new oak laminate flooring across a ground floor lounge through into a hallway. From my initial visit to their store to the final installation everything was perfect. The store staff were knowledgable, courteous and engaging and very efficient. The installers Kerry and Mark did a fantastic job. It's a super sharp installation and the carpentry is perfect. I've asked them to do my hall carpets, now over 2 floors, and I cannot recommend enough.
Customer in Greater London Posted on 20/10/2025 , work completed 14/10/2025
The trader replied (on 02/02/2026)
Thank you very much for your kind review. We’re delighted to hear that your experience was perfect from your initial visit to the store through to the final installation. It’s great to know our team were knowledgeable, courteous, and efficient, and that you’re happy with your new oak laminate flooring. Thank you again for choosing Cherry Carpets – we really appreciate your feedback and recommendation.
LVT kitchen tile flooring
Customer Service
Quality
Value
Cherry carpets provided a quote and then we visited their showroom to decide on the particular option we preferred. They were friendly and efficient in their dealings with us. A date and time was arranged for fitting and Matt arrived at the appointed time. He carried out the work diligently and meticulously with attention to detail and care in the laying out. The work was completed to programme and our kitchen was left clean and tidy by Matt. This is the second time we have appointed Cherry Carpets and would have no hesitation in using them again and would highly recommend them.
Customer in Greater London Posted on 15/12/2025 , work completed 11/12/2025
The trader replied (on 02/02/2026)
Thank you very much for your kind and detailed review. We’re really pleased to hear that the process from quotation through to choosing your LVT in our showroom and final installation ran smoothly. It’s great to know that Matt arrived on time and carried out the work with such care and attention to detail, leaving your kitchen clean and tidy. I’ll be sure to pass your feedback on to him. Thank you again for choosing Cherry Carpets. We truly appreciate your recommendation and hope you enjoy your new kitchen flooring for many years to come.
Brilliant and efficient
Customer Service
Quality
Value
Arrived early and worked efficiently. Very pleased
Mary, Kent Posted on 29/01/2016 , work completed 29/01/2016
Brilliant service
Customer Service
Quality
Value
Great service.
Which? Trusted Traders Consumer Posted on 22/07/2016 , work completed 22/07/2016
Excellent workmanship
Customer Service
Quality
Value
Very good work. Quick turnaround. Polite and professional. Highly recommended.
Sally, London Posted on 20/06/2016 , work completed 20/06/2016
Fantastic Job
Customer Service
Quality
Value
Arrived early, very friendly and fantastic job.
Which? Trusted Traders Consumer Posted on 11/07/2016 , work completed 11/07/2016
First Class job
Customer Service
Quality
Value
The two fitters turned up promptly. They were very efficient and helpful. The service was friendly and professional.
Richard, London Posted on 18/07/2016 , work completed 18/07/2016
Very efficient and tidy
Customer Service
Quality
Value
Very efficient and clean job, took care moving furniture and would recommend to anyone.
Thomas, Kent Posted on 26/11/2016 , work completed 26/11/2016
Great service much better than the big firms
Customer Service
Quality
Value
Very good customer service, high quality workmanship and high quality product.
martin S Posted on 18/03/2016 , work completed 18/03/2016
Professional and reliable
Customer Service
Quality
Value
Very good service, start to finish. Good contact before job. Prompt and professional on the job.
Simon, London Posted on 06/04/2016 , work completed 06/04/2016
Very professional, excellent service from start to finish
Customer Service
Quality
Value
Excellent choice of flooring and much easier to choose than being bamboozled by pushy sales staff in a big chain store. We had the whole house re-floored by Cherry Carpets, LVT downstairs and carpet upstairs, both of which were fitted superbly. Both times the team were punctual, tidy, polite and did a fantastic job. The carpet fitting team were incredibly quick and the result has transformed our upstairs. They were happy to move some very large furniture and made sure we were pleased with everything before leaving. I'd highly recommend them.
DougieB Posted on 30/08/2017 , work completed 30/08/2017
The trader replied (on 05/10/2017)
Thanks for the review
A really professional outfit
Customer Service
Quality
Value
Absolutely brilliant job from start to finish. Quote was provided swiftly and the fitters arrived on time. I was at the property during the fitting and the workmen were polite, courteous and professional. They ensured high safety standards and the work was completed to an excellent standard.
Customer in Greater London Posted on 17/02/2019 , work completed 15/02/2019
Excellent service & professionalism
Customer Service
Quality
Value
Cherry fitted a new laminate floor which has considerably enhanced our flat. They provided good independent advice on first visit, helping us chose the right product. The fitting was very professional and they have followed up to seal some gaps in our uneven floor which were revealed by the fitting. Pricing seemed reasonable and good value. Highly recommended.
Customer in Greater London Posted on 09/08/2019 , work completed 07/08/2019
A rare pleasure
Customer Service
Quality
Value
With so many flaky operators out there it is a real pleasure to deal with a company that takes some pride in its work and provide a service that reflects their attitude. I'd not hesitate to recommend.
Customer in Greater London Posted on 02/09/2019 , work completed 23/08/2019
Tidy efficient service
Customer Service
Quality
Value
Had a bedroom carpet fitted. Prompt service arrived early and and shaved door to fit too. Luxury carpet !! Very tidy. Second time I’ve used so very pleased with service
Liz AC Posted on 08/11/2018 , work completed 08/11/2018